FACULTY TRAINING PROGRAM

FTP
Group 8
A014 - Yatin Khanchandani
A034 -Vasudha Agarwal
A048 - Ayush Begwani
A052 - Hariti Shah
PROBLEM STATEMENT

HOW MIGHT WE HELP THE TEACHERS / PROFESSORS TO FIND

SEMINARS AND TRAINING PROGRAMS ON VARIOUS COURSES
 BACKGROUND OF THE PROBLEM
ABOUT THE PEOPLE INVOLVED:
PROFESSORS, TEACHERS, DEANS OR PEOPLE WHO
ASPIRE TO BECOME PROFESSORS THIS WEBSITE/ APP
WILL BE USEFUL

PROBLEM WHICH HAS BEEN IDENTIFIED:

TEACHERS FIND IT DIFFICULT TO KEEP TABS ON WHAT
SEMINARS OR TRAINING PROGRAMS ARE BEING
CONDUCTED

BACKGROUND OF THE PROBLEM IDENTIFIED:

OUR PROFESSOR MENTIONED ABOUT NOT BEING ABLE
TO ATTEND ALL WEBINARS OR TRAINING PROGRAMS
OFFERED DUE TO LACK OF RESOURCES TO IDENTIFY
THESE PROGRAMS
STAKEHOLDER MAP

Direct User Indirect User Facilitator Influencer

Professors Students Trainers Schools and
Aspiring to colleges
Teachers be Schools and
professors colleges Dean
Part Time
Professors Colleagues
 FLY ON THE WALL OBSERVATIONS
PROFESSOR LOOK FRUSTRATED AS THEY LOOK FOR THE UNIVERSITY'S WEBSITE FOR THE TRAINING
PROGRAM.
PROFESSOR MUTTERS ABOUT THE LACK OF CLEAR INSTRUCTIONS FOR ACCESSING FACULTY
TRAINING.
PROFESSOR IS ASKING A COLLEAGUE FOR DIRECTIONS TO THE TRAINING PROGRAM'S LOCATION.
PROFESSOR EXPRESSES CONFUSION OVER WHETHER THE PROGRAM IS ONLINE OR IN-PERSON.
PROFESSOR IS SEEN SCROLLING THROUGH A LONG LIST OF LINKS, UNSURE WHICH ONE LEADS TO
THE TRAINING PROGRAM
PROFESSOR WONDERS ALOUD WHY THERE ISN'T A DEDICATED PORTAL FOR FACULTY
DEVELOPMENT.
PROFESSOR SENDS AN EMAIL TO A DEPARTMENT HEAD, INQUIRING ABOUT THE PROGRAM'S
DETAILS.
PROFESSOR IS LOOKING FOR A PRINTED BROCHURE ON THE PROGRAM, BUT CAN'T FIND ONE.
PROFESSOR ATTEMPTS TO CALL THE ‘IT SUPPORT’ DESK FOR ASSISTANCE.
PROFESSOR IS SEARCHING FOR THE TRAINING PROGRAM IN THE UNIVERSITY'S LEARNING
MANAGEMENT SYSTEM.
 FLY ON THE WALL OBSERVATIONS
PROFESSOR IS SEEN USING A SEARCH ENGINE TO LOOK FOR THE PROGRAM..
PROFESSOR LOOKS AROUND THE BULLETIN BOARD FOR A POSTER ABOUT THE TRAINING PROGRAM.
PROFESSOR MENTIONS THAT THE PROGRAM'S LOCATION KEEPS CHANGING EACH YEAR.
PROFESSOR CAN'T FIND ANY RECENT ANNOUNCEMENTS OR UPDATES ABOUT THE PROGRAM.
PROFESSOR IS STRUGGLING TO LOG IN TO THE PROGRAM REGISTRATION SYSTEM.
PROFESSOR FEELS OVERWHELMED BY THE NUMEROUS TABS THEY HAVE OPEN TO FIND THE
PROGRAM.
PROFESSOR IS LOOKING FOR A PHYSICAL FLYER THAT WAS MENTIONED IN AN EMAIL BUT NEVER
RECEIVED.
PROFESSOR ASKS A GRADUATE STUDENT FOR ASSISTANCE, ADMITTING THEY'RE
TECHNOLOGICALLY CHALLENGED.
PROFESSOR COMPLAINS THAT THE PROGRAM'S SCHEDULE ISN'T CLEAR.
PROFESSOR TRIES TO NAVIGATE THROUGH VARIOUS DEPARTMENT WEBPAGES TO FIND
INFORMATION.
 SHADOWING
1. Professor during lunch break discussion realises that there is a
workshop on insights of business marketing. Got to know, when he
inquired about it to his colleagues
2. Colleagues replied they received a mail.
3. Other professor said did you not register with the university??
4. Professor replied “ I was neither aware of the workshop nor the
registration
5. Professor decided to register to the university website which he found
very difficult
6. He found the webpage for registering to the workshop
7. There was no information regarding the workshop. He contacted the
university for more information
8. He had classes on the workshop day
9. He contacts the university to know if there is a similar programme in the
near future
10. He got to know from his colleagues that the programme was very
informative and he regrets missing out on an essential training programme
because of lack of information and organisers not being helpful
 SHADOWING
1. Program Planning

2. Identify the Faculty

3. Create Information Materials

4. Personalize the Communication

5. Clear and Compelling Subject Line

6. Informal Announcement

7. Distribute the Information Package

8. Follow-Up Communication

9. Monitor Responses

10. Feedback Mechanism

Customer Journey Map
 CUSTOMER JOURNEY MAP
Professor
during lunch Another Professor says
Colleagues Decides to
break realizes Asks professor asks he was
received a register on the
there is a colleagues if he registered unaware of the
mail, but he university
workshop on about it with the workshop and
did not website
business university registration
marketing.

Still did not Asks finds the

find clear colleagues for registration Finally found Struggles with
Finds no
information help webpage the registration the registration
information
tough to page process
about the
workshop operate due to
poor UI/UX
He did not After a heated
receive any argument, Has classes Unable to
Calls the Realizes he
pamphlets university help during the reschedule
university forgot to check
him register workshop classes
and learns. his calendar
Pamphlets
Missed the essential
were University
training due to lack Chooses between his
distributed lacks
of information and classes and the Contacts the university to inquire
appropriate
unhelpful organizers training program about future programs
information
 FOCUSED INTERVIEWS
(DR HARSHITA GUPTA)
Q1.DO YOU ATTEND ANY TRAINING/ SEMINARS/WORKSHOPS FOR THE FACILITY?
ANS - YES I DO BUT HAVE NOT ATTENDED ANY AFTER JOINING NMIMS
Q2. HOW DO YOU FIND IT?
ANS-WE GET A MAIL FROM THE UNIVERSITY OR AI CITY
Q3. DO YOU PAY FOR THE SAME?
ANS- SOMETIMES
Q4. HAVE YOU MISSED OUT ON SOME?
ANS-YES I HAVE
Q5. WHY HAVE YOU MISSED OUT ?
ANS-FULL INFORMATION WAS NOT AVAILABLE
Q6. WOULD YOU LIKE IT IF YOU GET ALL THE INFORMATION ABOUT IT ?
ANS-I WOULD GIVE IT A TRY.
FOCUSED INTERVIEWS (MR WASEEM JOHN)
Q1.Do you attend any training/ seminars/workshops for the facility?
Ans- Yes i do
Q2. How do you find it?
Ans- There are 3 ways
1 - business mail form university
2 - networking whatsapp groups
3 - linkedin
Q3. Do you pay for the same?
Ans- Not always for some only
Q4. Have you missed out on some?
Ans- Yes have missed out on outside
Q5. Why have you missed out ?
Ans- Schedule did not match
Q6. would you like it if you got all the information about it in one place?
Ans-I would like it because I think it might be useful for us in the long run.
 FOCUSED INTERVIEWS FACILITATOR
Q1.Do you organise any training/ seminars/workshops for the facility?
Ans- Once in 15 days
Q2. How do you circulate the information?
Ans- Business E-Mail of the university
Q3. Do You ask the attendees to pay for the same?
Ans- If it is an inhouse training programme then no , otherwise yes
Q4. Does it happen that during the program the desired number of audience doesn't show
up?
Ans- Very rarely
Q5. Why have they missed out ?
Ans- Schedule not matching
Q6. Would you like it if you got all the information about it ?
Ans- Yes, it would reduce our workload
 Summary of Focused Interviews

From the focused interviews we have realised that the main

source of information for faculty is the email that is registered
other than that if they have good networking.

There is no strong database a platform that has all the

information Even the organizers think that they could reach out
for to more audiences
Empathy Map
Usability / Emotional/
Quotes and Defining Words Thoughts and Beliefs
Tactical Needs Aspirational Needs

If you have good networking then

Business mail from university,
you’re likely to excel.
Networking,
To make online workshops look
Mostly Paid
interesting they are sometimes paid.
“Did not align with my schedule“, All the
In house training programme is
Linkedn, information in
Tme different from others.
Whastsapp groups, one place
consuming Universities nominate/select a couple
Brochures,
of professors for special training
Notice board Time and
UI UX very programmes to harvard once a year
location clearly
frustrating at
mentioned
times Actions and Behaviour Feelings and Emotions

Tabe of
Scattered Reluctant to disclose information contents given
Information Change in tone while talking about in
Irritated
house training programmes Review
Talking to their peers about the
Frustrating because time consuming System
programme
Linkedln can be very forward
Trying to contact the university
sometime
Checking their schedule
Regret if they miss out on some
programmes
PAIN POINTS IDENTIFIED

Time Consuming
Wastage of new better
technology
Resource wastage
Lack of information
Stage 2
Define
 HOW MIGHT WE HELP
X DO Y
P1 - BETTER QUALITY EDUCATION X1 - PROFESSORS

P2 - SCATTERED INFORMATION X2 - STUDENTS

P3 - COMMUNICATION X3 - COLLEGE

P4 - IMPROVED TEACHING FACILITIES X4 - PROGRAM ORGANISERS

HOW MIGHT WE
HOW MIGHT WE HELP ORGANISERS TO COMMUNICATE WELL WITH
THEIR AUDIENCE

HOW MIGHT WE HELP PROFESSORS TO FIND ALL INFORMATION IN ONE,

SAVING TIME

HOW MIGHT WE HELP PEOPLE ASPIRING PROFESSORS TO GAIN BETTER

INSIGHTS ON THIS PROFESSION; NETWORKING

HOW MIGHT WE HELP COLLEGES TO ENSURE BEST TRANING

PROGRAMMES ARE PROVIDED TO THEIR PROFESSORS, IMPROVING
QUALITY EDUCATION

HOW MIGHT WE HELP STUDENTS TO RECEIVE HIGH QUALITY TEACHING

THANK YOU
 HOW MIGHT WE

HOW MIGHT HOW MIGHT HOW MIGHT HOW MIGHT HOW MIGHT
WE HELP WE HELP WE HELP THE WE HELP
WE HELP
ORGANISERS PEOPLE COLLEGE TO STUDENTS TO
TO PROFESSORS ASPIRING ENSURE BEST RECEIVE HIGH
COMMUNICATE TO FIND ALL TO BE TRANING QUALITY
WELL WITH PROFESSORS PROGRAMMES TEACHING
INFORMATION
THEIR TO GAIN ARE PROVIDED
AUDIENCE IN ONE, BETTER TO THEIR
SAVING TIME INSIGHTS PROFESSORS,
IMPROVING
QUALITY