INVESTIGATION REPORT

Purpose of the Investigation:

The purpose of completing this investigation is to identify all of the essential and contributing factors so
that action can be taken to prevent them.

Date 25-06-2022
Complaint No. 01
HMEL Mail :
Dear team,

As discussed, we are receiving multiple complaints from customer end with

respect to FFS bag sealing. We have received the Complaint of Poor sealing
of bags from two different Stock points as per below details. In both the
cases, we have used Scientex FFS film (SGWI 0522).

Customer Garde & Lot No. FFS bag Remarks

Vendor
Code
Ravago, M12RR1, 2P22K0138 SGWI In 5 bags - Total
Channai 0522 spillage loss of 2 kg
PolyRaj M12RR1, 2P22K0140, SGWI In 65 bags – Total
Fabrics 2P22K0141 0522 loss due to
Private Spillage is 31.6 Kgs
Complaint ref.
Limited,
Indore

Attached email for reference. Kindly prepare a report & discuss with me.

Regards,
Regards,
Peeyush Singh

No Investigation Team Members Position

1. Boota Singh Terminal Manager
2. Yogesh Patil Maintenance Managr
3. Amit Rana Maintenance Manager
4. Jasil KP Operation Officer
5. Murufan Velu Operation Officer
 INVESTIGATION REPORT

TYPE OF COMPLAINT:

Wrong loading
Wet material
Less Loading
Excess Loading
Contamination/Foreign Material
Under Weight
Overweight
Poor Sealing
Dust/Dirt on Bags
Any, other (Mention) _______ __
DETAILS OF INVESTIGATION
(Includes all investigation details)

TYPE OF
DETAILS OF INVESTIGATION
INVESTIGATION
INVESTIGATION
DETAILS 1. Lot no. 2P22K0138 Grade:M12RR1 bagged in bagging line PP01. & PP3

 Lot Start date & time: - 19-11-2022

 Lot End date & time: - 20-11-2022
 Film Supplier : M/s. SCIENTEX
2. Lot no. 2P22K0141,2P22KO140 Grade:M12RR1 bagged in bagging linePP01& PP03.

 Lot Start date & time: - 20-11-2022

 Lot End date & time: - 21-11-2022
 Film Supplier : M/s. SCIENTEX

3. Drop test data has been attached for your reference.

Cause Verification Action Remark

 INVESTIGATION REPORT

points by
Improper Sealing Temperature REPONO We check the sealing
sealing and Miss-alignment temperature and alignment of
of welding bar. welding bar welding bar
alignment found ok.
Not - Heating Element We remove the heating element
Working of REPONO from the device and check the
sealing dark burning spots are found on
element or the sealing element.
coil Burning spot are remove with
the fine emery paper then take
trial by sealing the empty bags
sealing quality was good.
Improper Corner sealing device Repono As we have investigated the top
corner alignment and and bottom sealing device, we
sealing heating elements. have checked the corner sealing
device also by remove the
heating elements in all PP
bagging lines.
Burning spots are found on
element we have clean the
elements and re-insert the and
take the trial for the same in
bagging line PP01 and PP02.
We have found the faulty corner
sealing element which was seal
the half corner only, we have
replaced the sealing element
and take the trial which working
well.

FFS film Drop Test REPONO, As we have packed the above-

Quality H&B, mentioned Lots. We taken the
HMEL trials for the same as per our
drop test sheet the film was ok
and no bags were found damage
during the trails.
As of now we have taken the trial
again with the same FFS film the
film was found damage from the
center and side gusset area.
We have taken the trials with
another FFS film (ADFLEX) there
is no damage were found in the
film.
 INVESTIGATION REPORT

 Poor sealing from corner side.

 Miss- alignment of sealing bars.
 Bag handling at loading.
POSSIBILITIES  Miss handling of product by the end customer.
 Low quality of FFS film
 No reporting by the Bagging operator of sealing issues
 No taking the Drop test trials by operator.

 Toolbox talk was given to all operation and maintenance staff.

 Continuous monitoring of top, Bottom and corner sealing.
CORRECTIVE ACTIONS  Drop test frequency increased during bagging.
 Review of bag handling at Loading will be done by Repono team.