MUHAMMAD NAZIMABAD (Karachi)

0315-2333493

UMAIR umairangalia@gmail.com

OBJECTIVE
To secure a challenging position within a reputable organization, where I can leverage my skills,
drive, and dedication to make a meaningful contribution while continually enhancing my
professional growth and expertise.

EDUCATION

CA | INSTITUTE OF CHARTERED ACCOUNTANT OF PAKISTAN

AFC (COMPLETED) CAF (ON GOING)

B.COM │ UNIVERSITY OF KARACHI

PART 2 ( ON GOING )

HSC | GOVT DELHI COLLEGE

2012 – 2014

SSC | FEDERAL SECONDARY SCHOOL

2012

PERSONAL INFORMATION
NAME: MUHAMMAD UMAIR
LAST NAME: MUHAMMAD OMAR QASIM
CNIC: 42101-8994511-3
DOB: 1ST MAY 1994
 EXPERIENCE:
EZHIRE LLC | FROM AUG 2022 TO PRESENT

• Ezhire stands out as the premier and leading car rental company across the Gulf Countries.
• My background in customer service plays a pivotal role in driving the company towards its
future milestones.
• Throughout the entire car rental process, I am dedicated to addressing and resolving customer
concerns in accordance with our company’s policies and prioritizing customer satisfaction.

EUROSOFT TECHNOLOGIES | FROM JUNE 2022 TO AUG 2022

• EuroSoft offers services in graphic designing, web development and app development.
• Worked here mainly for chat sales.
• My job was a bidder to various platforms like fiver and Up-work.
• My ability to comprehend the needs of the client in great depth was my greatest asset in this
position.

PINNACLE ENTERPRISE | FROM FEB 2020 TO MARCH 2022

• Worked at Pinnacle Enterprise as a ‘Customer Support Executive’ for international campaign.

• From pre-purchase to post-purchase, we strive to provide the best services based on product
expertise for our valued customers by going above and beyond but staying within the
parameters set by the company.
• Know to escalate critical cases to the concerned department on an immediate basis so that the
query can be resolved promptly.

SBT JAPAN | FROM JULY 2019 TO JANUARY 2020

• Worked at SBT JAPAN as a “Customer Support Executive”.

• Maintaining records of transactions and interactions.
• Appropriate and timely follow-ups wherever required.
• Escalate unsolved queries to respective departments for accurate redressal.

IBEX GLOBAL │ FROM SEP 2018 TO JUNE 2019

• Worked at IBEX GLOBAL as a ‘Email and Chat support Executive’

• Resolve product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information
and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information. •
Contribute to team effort by accomplishing related results as needed./
• Build sustainable relationships of trust through open and interactive communication.
• Follow communication procedures, guidelines and policies.
• Work with customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
 SKILLS
• Good written and verbal communications.
• Good listener
• Fast learner with a positive attitude.
• Computer literate.
• Time management skills.

LANGUAGE
• ENGLISH
• URDU
• GUJARATI

REFERENCE
Will be furnished if required.
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