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UNIT 3 PART 4 TELEPHONE MESSGAGES

Common words and phrases

✓ get a start on hiring a manager: bắt đầu tuyển dụng một người quản lí

✓ grand opening: lễ khánh thành, khai trương

✓ make a decision: quyết định

✓ reschedule an appointment: lên lịch lại cho cuộc hẹn

✓ match the usual order: khớp với đơn đặt hàng thông thường

✓ cover the accounts: kiểm soát các tài khoản

✓ inspect a facility: kiểm tra một cơ sở

✓ return flight (n): chuyến bay trở về

✓ stand in line: đứng xếp hàng

✓ pick up a package: nhận một đơn hàng

✓ lease (n): sự thuê nhà

✓ disapproval (n): sự không tán thành

✓ consult with a coworker: tham vấn với 1 người đồng nghiệp

✓ sing along: hát cùng, hát theo

✓ celebrate a retirement: kỉ niệm ngày nghỉ hưu

✓ commemorate a holiday: tưởng niệm một ngày lễ

Listen to the following telephone message and fill in the missing words (mp3.1)

Hi, it’s Susan. Are you (1) _____ to meet tomorrow morning? We should get a start on (2)
_____ a manager for our new restaurant. You know, the (3) ______ opening is in two months.
We have a lot of résumés to read through, so I’ll e-mail you the most (4) _______ ones now.
And then, when we meet, we’ll discuss which (5) _______ you want to interview. Let me know
if this works for you. Thanks.

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Listen to the Vietnamese translation (mp3.2)

Hi, it’s Susan. Are you available to meet
tomorrow morning? We should get a start on
hiring a manager for our new restaurant. You
know, the grand opening is in two months.
We have a lot of résumés to read through, so
I’ll e-mail you the most promising ones now.
And then, when we meet, we’ll discuss
which candidates you want to interview. Let
me know if this works for you. Thanks.
Xin chào, tôi là Susan đây. Cậu có rảnh để
gặp mặt vào sáng mai không? Chúng ta nên
bắt đầu tuyển dụng một người quản lý cho
nhà hàng mới của chúng ta đi thôi. Cậu biết
đấy, hai tháng nữa là khai trương rồi. Mà
chúng ta có rất nhiều hồ sơ để xem hết, vì vậy
bây giờ tôi sẽ gửi cho cậu những hồ sơ có
tiềm năng nhất. Sau đó, khi gặp mặt, chúng
ta sẽ thảo luận xem cậu muốn phỏng vấn ứng
viên nào. Hãy cho tôi biết nếu điều này thuận
tiện với cậu. Cám ơn.

Listen to the telephone message and choose the correct answer (mp3.3)

1. What is the purpose of the message?

(A) To apply for a job

(B) To volunteer for a task

(C) To arrange a meeting

(D) To confirm an order

2. What does the speaker imply when she says, “the grand opening is in two months”?

(A) She should reschedule an appointment.

(B) She wants the listener to reserve a room.

(C) A project will be completed on time.

(D) A decision must be made quickly.

3. What most likely will the speaker do next?

(A) Fill out an application

(B) Complete a survey

(C) E-mail some documents

(D) Make some phone calls

_____________________

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Listen to a recorded message and fill in the missing words (mp3.4)

Hello, this message is for Tim Falcon. I’m following up on the (1) ______ order you just sent
us because I was surprised by the number of coffee cups you (2) ______ - you usually don’t
want so many. I’ll correct the number to (3) _____ your usual order. Call me back if that’s not
OK. By the way, I’ll be away on (4) ______ next week. If anything comes up, you can call Igor
– he’ll be (5) ________ my accounts while I’m gone.

Listen to the Vietnamese translation (mp3.5)

Hello, this message is for Tim Falcon. I’m
following up on the weekly order you just
sent us because I was surprised by the
number of coffee cups you requested - you
usually don’t want so many. I’ll correct the
number to match your usual order. Call me
back if that’s not OK. By the way, I’ll be
away on vacation next week. If anything
comes up, you can call Igor – he’ll be
covering my accounts while I’m gone.
Xin chào, tin nhắn này được gửi cho Tim
Falcon. Tôi đang xem đơn hàng hàng tuần
mà anh vừa gửi cho chúng tôi vì tôi rất ngạc
nhiên bởi số cốc cà phê mà anh đã yêu cầu -
thông thường anh không đặt nhiều như vậy.
Tôi sẽ sửa số lượng để khớp với những đơn
đặt hàng thông thường của anh. Hãy gọi lại
cho tôi nếu tôi nghĩ sai nhé. Nhân tiện đây,
tuần tới tôi sẽ đi nghỉ mát. Nếu có gì xảy ra,
anh có thể gọi cho Igor - anh ấy sẽ kiểm
soát các tài khoản của tôi khi tôi đi vắng.

Listen to the recorded message and order form, then answer the questions (mp3.6)

ORDER FORM

Item Quantity

T- Shirts 100

Postcards 150

Coffee cups 500

Candy bars 700

1. Look at the graphic. Which quantity on the order form will be changed?

(A) 100 (B) 150 (C) 500 (D) 700

2. What is the speaker doing next week?

(A) She is going on a vacation.

(B) She is giving a product demonstration.

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(C) She is inspecting a facility.

(D) She is starting a new job.

3. What does the speaker say about Igor?

(A) He will enter some data into a system.

(B) He will print an invoice.

(C) He will be training a new employee.

(D) He will be taking care of some accounts.

____________________

Listen to the following telephone message and fill in the missing words (mp3.7)

Hi, it’s your neighbor, Indira. My (1) ______ flight was (2) __________ to leave in an hour
and they just announced it’s been (3) ________. I’m standing in (4) _____ right now, waiting
to talk to a ticket agent. I’m so tired of traveling, but it looks like I won’t make it home this
evening – I think the next flight’s in the morning. Can you believe it? Anyway, I have a (5)
______ to ask. Could you go by my house after work? A (6) _________ was supposed to arrive
today, and I’d rather it didn’t just sit in front of my door overnight. I really appreciate it!

Listen to the Vietnamese translation (mp3.8)

Hi, it’s your neighbor, Indira. My return
flight was scheduled to leave in an hour and
they just announced it’s been canceled. I’m
standing in line right now, waiting to talk to
a ticket agent. I’m so tired of traveling, but
it looks like I won’t make it home this
evening – I think the next flight’s in the
morning. Can you believe it? Anyway, I
have a favor to ask. Could you go by my
house after work? A package was supposed
to arrive today, and I’d rather it didn’t just
sit in front of my door overnight. I really
appreciate it!
Xin chào, tớ là hàng xóm của cậu, Indira
đây. Chuyến bay trở về của tớ dự kiến sẽ
khởi hành sau một giờ nữa và họ vừa thông
báo rằng nó đã bị hủy. Hiện tại thì tớ đang
đứng xếp hàng, chờ để nói chuyện với nhân
viên đại lý bán vé. Tớ thật sự mệt mỏi vì
chuyến đi, nhưng có vẻ như tớ sẽ không về
kịp nhà tối nay - tớ nghĩ chuyến bay kế tiếp
là vào buổi sáng. Tin được không cơ chứ? À
này, tớ có một việc muốn nhờ cậu. Cậu có
thể qua nhà tớ sau giờ làm được không?
Một gói hàng có thể được giao vào hôm
nay, và tớ không muốn nó nằm trước cửa
nhà mình qua đêm. Tớ thật sự sẽ rất biết ơn
cậu!

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Listen to the telephone message and choose the correct answer (mp3.9)

1. Where most likely is the speaker?

(A) At her house (B) At an airport

(C) In a taxi (D) On a train

2. What does the speaker imply when she says, “Can you believe it”?

(A) She is annoyed. (B) She is excited.

(C) She is embarrassed. (D) She is confused.

3. What does the speaker ask the listener to do?

(A) Lock a door (B) Check an address

(C) Meet a colleague (D) Pick up a package

_____________________

Listen to the following telephone message and fill in the missing words (mp3.10)

Hi Mei-ling, this is Lee Sanders calling from Rose Avenue Properties. It was great meeting
you on Monday, and I hope you’re still considering (1) _______ the two-bedroom apartment I
showed you. You also asked about (2) ________ in the garage next door, and I wanted to get
back to you to let you know that there are a few spaces (3) _________. Anyway, this is a very
popular building, so let me know what you want to do. That way, I can prepare all the necessary
(4) ___________ for the (5) _____.

Listen to the Vietnamese translation (mp3.11)

Hi Mei-ling, this is Lee Sanders calling from
Rose Avenue Properties. It was great
meeting you on Monday, and I hope you’re
still considering renting the two-bedroom
apartment I showed you. You also asked
about parking in the garage next door, and I
wanted to get back to you to let you know
that there are a few spaces available.
Anyway, this is a very popular building, so
let me know what you want to do. That way,
I can prepare all the necessary paperwork for
the lease.
Xin chào Mei-ling, tớ là Lee Sanders gọi từ
Bất động sản Rose Avenue đây. Thật tuyệt
khi được gặp cậu vào thứ Hai vừa rồi, tớ hy
vọng cậu vẫn đang cân nhắc về việc thuê căn
hộ có hai phòng ngủ mà tớ đã chỉ cho cậu.
Cậu cũng hỏi tớ về việc đậu xe ở bãi đỗ xe
bên cạnh, nên tớ muốn liên lạc lại để nói với
cậu rằng vẫn còn vài chỗ trống ở đó. Dù gì
thì, đây cũng là một tòa nhà rất nổi tiếng, vì
vậy hãy cho tớ biết những việc mà cậu muốn
làm. Theo đó, tớ có thể chuẩn bị tất cả các
giấy tờ cần thiết để thuê nhà.

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Listen to the following telephone message and choose the correct answer (mp3.12)

1. What did the speaker do on Monday?

(A) He met with the listener. (B) He worked late.

(C) He bought some furniture. (D) He rented a car.

2. What does the speaker say about a parking garage?

(A) It has a security system.

(B) It has spaces available.

(C) It is accessible only to residents.

(D) It is usually full during the day.

3. Why does the speaker say, “this is a very popular building”?

(A) To present some positive reviews

(B) To explain why a fee is expensive

(C) To encourage a quick decision

(D) To request that more staff be hired

________________________

PRACTICE

You will hear some talks given by a single speaker. You will be asked to answer three
questions about what the speaker says in each talk. Select the response to each question
and mark the letter (A), (B), (C), (D) on your answer sheet. The talks will not be printed
in your test book and will be spoken only one time.

(mp3.13)

1. What industry does the speaker work in?

(A) Real Estate (B) Paper manufacturing

(C) Advertising (D) Education

2. Why does the speaker say, “It isn’t what I was expecting”?

(A) To explain that a project is unique

(B) To express disapproval for a design

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(C) To suggest that a project’s deadline be changed

(D) To indicate surprise at an increase in sales

3. What does the speaker suggest the listener do?

(A) Apply for a promotion

(B) Attend a press conference

(C) Take some time off

(D) Consult with a coworker

______________________

Listen to the following telephone message and fill in the missing words (mp3.14)

Hey Deepak, it's Donna. I'm looking over your (1) ______ for the magazine advertisement for
Langford Restaurant, and I wanted to give you my thoughts. It isn't what I was (2) _______.
Langford Restaurant has always (3) _______ very traditional advertisements, and this one that
you made is quite (4) ______. I'm sorry I didn't mention the client’s (5) _______ before – I
know this is your first time working with them. You know, why don't you ask Adam to help
you out? He's worked with Langford Restaurant in the past. Thanks, Deepak. I'll talk to you
later.

Listen to the Vietnamese translation (mp3.15)

Hey Deepak, it's Donna. I'm looking over
your design for the magazine advertisement
for Langford Restaurant, and I wanted to
give you my thoughts. It isn't what I was
expecting. Langford Restaurant has always
preferred very traditional advertisements,
and this one that you made is quite modern.
I'm sorry I didn't mention the client's
preference before – I know this is your first
time working with them. You know, why
don't you ask Adam to help you out? He's
worked with Langford Restaurant in the
past. Thanks, Deepak. I'll talk to you later.
Này Deepak, tôi là Donna đây. Tôi đang
xem qua thiết kế của bạn về quảng cáo trên
tạp chí của Nhà hàng Langford, và tôi muốn
cho bạn biết suy nghĩ của mình. Không như
những gì mà tôi đã nghĩ. Nhà hàng
Langford luôn luôn thích những quảng cáo
mang tính truyền thống, còn cái mà bạn đã
làm thì khá hiện đại. Tôi xin lỗi vì trước đây
đã không đề cập đến sở thích của khách
hàng - tôi biết đây là lần đầu tiên bạn làm
việc với họ. Tôi nghĩ bạn nên thử nhờ Adam
giúp. Anh ấy đã từng làm việc với Nhà hàng
Langford trước đó rồi. Cảm ơn nhé, Deepak.
Tôi sẽ nói chuyện với bạn sau.

(mp3.16)

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Dinner Delights
10% off (groups of 15+)
Book rooms for 3 hours!
Expires: Offer good at
August 1st allocations

1. Why is an event being held?

(A) To recognize a promotion (B) To celebrate a retirement

(C) To commemorate a holiday (D) To announce a company merger

2. Look at the graphic. Why is the speaker unable to use the coupon for the event?

(A) There are not enough people in the group.

(B) The length of the event is too long.

(C) All of the locations in the area are booked.

(D) The event will take place after the expiration date.

3. What does the speaker ask the listener to do?

(A) Choose a menu (B) Send out invitations

(C) Make copies of song lyrics (D) Hire a band

____________________

Listen to the following telephone message and fill in the missing words (mp3.17)

Hi. It's Maria, and I'm calling with some (1) ______ about the party that we're organizing for
Nadia’s (2) _____. Now, um... you and I decided that the party would be on August fifth. And,
I'm really glad to hear that forty people from the office are coming. But, unfortunately, it looks
like we can't use the coupon from Dinner Delights after all. We might want to make a (3)
_______ someplace else... Also, Marc agreed to play Nadia's favorite song on his guitar during
the party. Do you think you could make photocopies of the (4) _____ so that everyone can sing
(5) _______?

Listen to the Vietnamese translation (mp3.18)

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Hi. It's Maria, and I'm calling with some
information about the party that we're
organizing for Nadia's retirement. Now,
um... you and I decided that the party would
be on August fifth. And, I'm really glad to
hear that forty people from the office are
coming. But, unfortunately, it looks like we
can't use the coupon from Dinner Delights
after all. We might want to make a
reservation someplace else... Also, Marc
agreed to play Nadia's favorite song on his
guitar during the party. Do you think you
could make photocopies of the lyrics so that
everyone can sing along?
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Xin chào. Tớ là Maria đây, tớ gọi điện để hỏi
một số thông tin về bữa tiệc mà chúng ta sẽ
tổ chức cho Nadia trước khi ông ấy về hưu.
Bây giờ, um ... tớ và cậu đã quyết định bữa
tiệc sẽ diễn ra vào ngày 5 tháng Tám. Và, tớ
thực sự rất vui khi biết rằng 40 người trong
văn phòng sẽ tới. Nhưng, thật không may, có
vẻ như chúng ta không thể sử dụng phiếu
giảm giá của Dinner Delights nữa rồi. Có lẽ
chúng ta phải đặt chỗ ở một địa điểm khác...
Với cả, Marc đã đồng ý trình diễn bài hát yêu
thích của Nadia bằng chiếc guitar của mình
trong suốt bữa tiệc rồi đấy. Cậu có thể phô tô
lời bài hát ra để mọi người có thể cùng nhau
hát được không?