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Textbook Data Management Analytics and Innovation Proceedings of Icdmai 2018 Volume 2 Valentina Emilia Balas Ebook All Chapter PDF
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Advances in Intelligent Systems and Computing 839
Data
Management,
Analytics and
Innovation
Proceedings of ICDMAI 2018, Volume 2
Advances in Intelligent Systems and Computing
Volume 839
Series editor
Janusz Kacprzyk, Polish Academy of Sciences, Warsaw, Poland
e-mail: kacprzyk@ibspan.waw.pl
The series “Advances in Intelligent Systems and Computing” contains publications on theory,
applications, and design methods of Intelligent Systems and Intelligent Computing. Virtually all
disciplines such as engineering, natural sciences, computer and information science, ICT,
economics, business, e-commerce, environment, healthcare, life science are covered. The list of
topics spans all the areas of modern intelligent systems and computing such as: computational
intelligence, soft computing including neural networks, fuzzy systems, evolutionary computing
and the fusion of these paradigms, social intelligence, ambient intelligence, computational
neuroscience, artificial life, virtual worlds and society, cognitive science and systems, Perception
and Vision, DNA and immune based systems, self-organizing and adaptive systems, e-Learning
and teaching, human-centered and human-centric computing, recommender systems, intelligent
control, robotics and mechatronics including human-machine teaming, knowledge-based
paradigms, learning paradigms, machine ethics, intelligent data analysis, knowledge management,
intelligent agents, intelligent decision making and support, intelligent network security, trust
management, interactive entertainment, Web intelligence and multimedia.
The publications within “Advances in Intelligent Systems and Computing” are primarily
proceedings of important conferences, symposia and congresses. They cover significant recent
developments in the field, both of a foundational and applicable character. An important
characteristic feature of the series is the short publication time and world-wide distribution. This
permits a rapid and broad dissemination of research results.
Advisory Board
Chairman
Nikhil R. Pal, Indian Statistical Institute, Kolkata, India
e-mail: nikhil@isical.ac.in
Members
Rafael Bello Perez, Universidad Central “Marta Abreu” de Las Villas, Santa Clara, Cuba
e-mail: rbellop@uclv.edu.cu
Emilio S. Corchado, University of Salamanca, Salamanca, Spain
e-mail: escorchado@usal.es
Hani Hagras, University of Essex, Colchester, UK
e-mail: hani@essex.ac.uk
László T. Kóczy, Széchenyi István University, Győr, Hungary
e-mail: koczy@sze.hu
Vladik Kreinovich, University of Texas at El Paso, El Paso, USA
e-mail: vladik@utep.edu
Chin-Teng Lin, National Chiao Tung University, Hsinchu, Taiwan
e-mail: ctlin@mail.nctu.edu.tw
Jie Lu, University of Technology, Sydney, Australia
e-mail: Jie.Lu@uts.edu.au
Patricia Melin, Tijuana Institute of Technology, Tijuana, Mexico
e-mail: epmelin@hafsamx.org
Nadia Nedjah, State University of Rio de Janeiro, Rio de Janeiro, Brazil
e-mail: nadia@eng.uerj.br
Ngoc Thanh Nguyen, Wroclaw University of Technology, Wroclaw, Poland
e-mail: Ngoc-Thanh.Nguyen@pwr.edu.pl
Jun Wang, The Chinese University of Hong Kong, Shatin, Hong Kong
e-mail: jwang@mae.cuhk.edu.hk
Amlan Chakrabarti
Editors
123
Editors
Valentina Emilia Balas Amlan Chakrabarti
Department of Automatics and Applied Faculty of Engineering and Technology
Software A.K. Choudhury School of Information
Aurel Vlaicu University of Arad Technology
Arad, Romania Kolkata, India
Neha Sharma
Adyogik Tantra Shikshan Sanstha’s IICMR
Pune, Maharashtra, India
This Springer imprint is published by the registered company Springer Nature Singapore Pte Ltd.
The registered company address is: 152 Beach Road, #21-01/04 Gateway East, Singapore 189721,
Singapore
Preface
v
vi Preface
Dr. Deepali Sawai is a Computer Engineer and is the alumnus of Janana Probodhini
Prashala, a school formed for gifted students. She has obtained Master of Computer
Management and doctorate (Ph.D.) in the field of RFID technology from Savitribai
Phule Pune University. She is a certified Microsoft Technology Associate in
database and software development. She has worked in various IT industries/
organizations for more than 12 years in various capacities.
At present, her profession spheres over directorship with several institutions under
the parent trust Audyogik Tantra Shikshan Sanstha (ATSS), Pune. At present, she is
Professor and Founder Director, ATSS’s Institute of Industrial and Computer
Management and Research (IICMR), Nigdi, a Postgraduate, NAAC accredited insti-
tute affiliated to Savitribai Phule Pune University, recognized by DTE Maharashtra
conducting MCA programme approved by AICTE, New Delhi; Founder Director,
City Pride School, a NABET accredited school, affiliated to CBSE, New Delhi;
Founder Director, ATSS College of Business Studies and Computer Applications,
Chinchwad, Graduate Degree College affiliated to Savitribai Phule Pune University.
Along with this, she is also carrying the responsibility as Technical Director of the
parent trust ATSS and the CMF College of Physiotherapy conducting BPth affiliated
to MUHS, Nasik, and MPth affiliated to Savitribai Phule Pune University.
vii
viii Organizing Committee Details
She has so far authored six books for Computer Education for school children
from grade 1 to 9 and three books for undergraduate and postgraduate IT students.
She has conducted management development programs for the organizations like
nationalized banks, hospitals, and industries. She has chaired national and inter-
national conferences as an expert. Her areas of interest include databases, analysis
and design, big data, artificial intelligence, robotics, and IoT.
She has been awarded and appreciated by various organizations for her tangible
and significant work in the educational field.
Prof. Dr. Neha Sharma is serving as Secretary of Society for Data Science, India.
Prior to this, she worked as Director, Zeal Institute of Business Administration,
Computer Application and Research, Pune, Maharashtra, India; as Dy. Director,
Padmashree Dr. D. Y. Patil Institute of Master of Computer Applications, Akurdi,
Pune; and as Professor at IICMR, Pune. She is an alumnus of a premier college of
engineering affiliated to Orissa University of Agriculture and Technology,
Bhubaneshwar. She has completed her Ph.D. from the prestigious Indian Institute
of Technology (ISM), Dhanbad. She is Website and Newsletter Chair of IEEE Pune
Section and has served as Student Activity Committee Chair for IEEE Pune
Section as well. She is an astute academician and has organized several national and
international conferences and seminars. She has published several papers in reputed
indexed journals, both at national and international levels. She is a well-known
figure among the IT circles of Pune and well sought over for her sound knowledge
and professional skills. She has been instrumental in integrating teaching with the
current needs of the industry and steering the college to the present stature. Not only
loved by her students, who currently are employed in reputed firms; for her passion
to mingle freely with every one, Neha Sharma enjoys the support of her colleagues
as well. She is the recipient of “Best PhD Thesis Award” and “Best Paper
Presenter at International Conference Award” at National Level by Computer
Society of India. Her area of interest includes data mining, database design, analysis
and design, artificial intelligence, big data, and cloud computing.
Acknowledgements
We, the editors of the book, Dr. Valentina Balas, Dr. Neha Sharma, and Dr. Amlan
Chakrabarti, take this opportunity to express our heartfelt gratitude toward all those
who have contributed toward this book and supported us in one way or the other.
This book incorporates the work of many people all over the globe. We are
indebted to all those people who helped us in the making of this high-quality book
which deals with state-of-the-art topics in the areas of data management, analysis
and innovation.
At the outset, we would like to extend our deepest gratitude and appreciation to
our affiliations, Dr. Valentina Balas from the Department of Automatics and
Applied Software, Faculty of Engineering, University of Arad, Romania; Dr. Neha
Sharma from IICMR, Nigdi of Savitribai Phule Pune University, India; and
Dr. Amlan Chakraborty from A.K. Choudhury School of IT, University of Calcutta,
India, for providing all the necessary support throughout the process of book
publishing. We are grateful to all the officers and staff members of our affiliated
institutions who have always been very supportive and have always been com-
panions as well as contributed graciously to the making of this book.
Our sincere heartfelt thanks goes to our entire family for their undying prayers,
love, encouragement, and moral support and for being with us throughout this
period, constantly encouraging us to work hard. “Thank You” for being our
backbone during this journey of compilation and editing of this book.
ix
About the Book
This book is divided into two volumes. This volume constitutes the Proceedings
of the 2nd International Conference on Data Management, Analytics and
Innovation 2018 or ICDMAI 2018, which was held from January 19 to 21, 2018, in
Pune, India.
The aim of this conference was to bring together the researchers, practitioners,
and students to discuss the numerous fields of computer science, information
technology, computational engineering, electronics and telecommunication, elec-
trical, computer application, and all the relevant disciplines.
The International Program Committee selected top 76 papers out of 488 sub-
mitted papers to be published in these two book volumes. These publications
capture promising research ideas and outcomes in the areas of data management
and smart informatics, big data management, artificial intelligence and data ana-
lytics, advances in network technologies. We are sure that these contributions made
by the authors will create a great impact on the field of computer and information
science.
xi
Contents
xiii
xiv Contents
xvii
xviii About the Editors
Darshana Desai
D. Desai (&)
Department of MCA, Indira College of Engineering & Management, Pune, India
e-mail: desai.darshana@indiraicem.ac.in
Keywords Web personalization Information personalization Navigation
personalization Presentation personalization Cognitive experience
Hedonic experience Satisfaction Perceived ease of use Perceived usefulness
Enjoyment Control
1 Introduction
With the advent of Internet, website has invaluable source for information exchange
for users and e-tailers. Today, every part of business and social media worldwide are
using the website as an integral part of business to interact with the customer, brand
promotions, marketing, after sales services, and support. Diversity of its users and
complexity of web application lead to information overload and one-size-fits-all
issue. Cognitive limitation of user information processing leads to lost users in the
world of information and results in inefficiency in decision-making. Website per-
sonalization has emerged as an effectual solution to overcome this difficulty of
information overload in recent years. Many firms are developing personalized
websites by investing in the development of personalization tools to attract the users
and retain the customers. E-commerce websites like Amazon.in, Flipkart.com, eBay.
in, etc. provide personalization features, personalized offerings with categories of
products, and services to attract and retain users. Previous research shows significant
effect of perceived usefulness of personalized e-services [22] and users interest in
personalized services [15], and indicated that various personalized services affect
differently on customer satisfaction [8, 9]. Web personalization has become a per-
vasive phenomenon in a wide range of web applications, e.g., Internet banking,
e-commerce, etc. Accordingly, a boom in research on real-world implementation of
personalization features has been witnessed recently, and typically focusing on the
impact of isolated, one-dimensional personalization features on users. It has been
recognized that necessary and well-designed personalization features facilitate the
effectiveness, perceived usefulness, perceived ease of use and efficiency as well as
the feeling of enjoyment, control, and satisfaction while using a website. Such
features have become increasingly diverse and multifaceted in Information System
(IS) and Human–Computer Interaction (HCI) research. In light of this, and in view of
a continuing gap in the contemporary literature, we would like to investigate dif-
ferent personalization aspects, the role played by these aspects of personalization
used in e-commerce website design and how they impact the user intention to revisit
or reuse the website. We would also like to study personalization design aspects of
e-commerce websites and its impact on user information processing and aspects
related to it. This paper is organized as follows: Section 2 discusses previous studies
on various personalization dimensions. Section 3 represents research framework
An Empirical Study of Website Personalization Effect … 5
2 Literature Review
In previous literature, there exist at least three perspectives in interpreting the effect
of personalization: information and effort reduction, personal persuasion, and rela-
tionship building [24]. The relationship building perspective adopts the concept of
relationship marketing and treats personalized services as a tool for building a close
relationship between the sender and the receiver. Personalized messages intend to
develop positive affection between the sender and the receiver. This feeling may
include care, trust, and other related emotions. For instance, Komiak and Benbasat
[1] proposed a trust-centered perspective in studying the adoption of personalized
recommendation agents. Both cognitive trust and emotional trust have been found to
influence the intention to adopt personalization agents. This finding indicates that
personalized services induce individual’s emotional process and give the user a
sense of togetherness with the personalized service and its provider. In addition,
Liang et al. [21] found that perceived care (an emotional factor) was more influential
than transaction costs reduction (a rational factor) on the users’ perceived usefulness
with personalized services offered by online bookstores. These findings suggest that
personalization may have significant affective influence on consumer.
Among all the issues pertaining to personalization, “what” to personalize is the
most fundamental problem researched for the effective personalized website design.
Different design aspects of personalization may have different impacts on users’
6 D. Desai
3 Research Framework
This research aims to study, first, various personalization design aspects, i.e.,
information personalization, presentation personalization, and navigation person-
alization used in websites which are web stimuli, second, impact of personalization
aspects (Web Stimuli) on hedonic, utilitarian state of user, third, its effect on user’s
behavioral response and satisfaction. Moreover, interactions among cognitive/
hedonic experience, utilitarian/affective state, satisfaction, and intention to revisit
are also taken into consideration, which is missing in prior literature.
The proposed research model is derived from the environmental psychology
theory, S-O-R (Stimulus–Organism–Response) theory, information overload the-
ory, Technology Acceptance Model (TAM), and information system success
model. Definitions of different personalization design aspects are presented based
on environmental psychology. Impact of different aspects of personalization effects
on decision-making process is described with cognitive/hedonic and utilitarian
experience of user like perceived ease of use, perceived usefulness, enjoyment, and
control. User with positive hedonic and utilitarian experience has more satisfaction
and is likely to revisit/reuse the personalized websites. More specifically, this study
focuses on how user perceives personalization aspects and their influence in
decision-making to reuse the website. Hypotheses are proposed to address the
research questions (Fig. 1).
Eroglu et al. [10, 11] defined website stimuli, e.g., environmental cues in two
different categories like low task-relevant and high task-relevant cues presented
online. Low task-relevant cues are responsible to create a mood or an image for the
An Empirical Study of Website Personalization Effect … 7
3.1 Hypotheses
Personalization provided with the choices to users generates high level of perceived
control and users’ experience flow with personalization process [9, 16] is more
likely to have comfort level and enjoy [9] the interaction with the website. So
author postulates hypotheses.
H4a: Users’ hedonic experience is positively associated with information
personalization.
Website contents like the structure of information presentation and navigation
positively persuade the consumer’s perception of being in control during the online
shopping episode in interaction [12]. So, the researcher proposes the following
hypotheses:
H5a: Users’ hedonic experience is positively associated with presentation
personalization.
H6a: Users’ hedonic experience is positively associated with navigation
personalization.
Greater customer control of the shopping experience increased the pleasure of
shopping [8, 11]. Users with a high level of perceived control during usage of
personalized website are expected to feel increase in high comfort level with the
activity. Thus, they would be more inclined to feelings of joy using the website
more frequently [8, 9]. Studies in HCI also found that more control correlates with
enjoyment [23]. Therefore, the following hypothesis is proposed:
H7a: Users’ cognitive experience is positively associated with hedonic
experience.
DeLone and McLean reported that user satisfaction has been widely adopted in
practice as a substitute measure of information systems effectiveness [5]. So, author
posits the following hypothesis:
H8a: Users’ satisfaction is positively associated with cognitive experience
using personalized website.
Prior research suggested that emotions mediate the impact of environment on
user intention [19]. We expect the effects of using a web portal to be similar. If the
users enjoy their experience in interacting with the web portal, they are more likely
to visit the web portal again. Echoing TAM3 research study showed that the degree
of perceived ease of use positively influences users’ perception of usefulness and
their intention to continue to use the website [29].
H9a: Users’ intention to revisit is positively associated with cognitive experi-
ence using personalized website.
Research shows that accurate personalization process reduces information
overload and increases user involvement with increased efficiency, performance,
and satisfaction [7, 17, 22, 29]. User with positive hedonic experience of control
with personalization features like user interface, information, and navigation over
10 D. Desai
website with involvement using website is more satisfied and likely to revisit the
personalized website. So, author proposes the following hypotheses:
H10a: Users’ satisfaction is positively associated with hedonic experience
(Control) using personalized website.
H11a: Users’ intention to revisit website is positively associated with hedonic
experience (Control) using personalized website.
DeLone and McLean identified satisfaction and usage of system to measure the
information system success which is found as an antecedent of information and
system quality [6]. DeLone and McLean [5, 6, 9] in updated IS success model states
that user’s intention to reuse the system is highly associated with satisfaction. So
author proposes the following hypothesis:
H12a: Users’ intention to reuse/revisit the personalized website is positively
related to user satisfaction.
4 Research Methodology
The survey method is used for data collection to test the proposed research model/
framework. Author collected data from web users using both e-commerce websites
having personalization features on their web portal. Selection of website was done
with most popular and frequently visited e-commerce personalized websites for
study. Besides dimensions of personalization (i.e., information personalization,
presentation personalization, and navigation personalization), all other research
variables are measured using multiple-item scale adapted from prior studies.
Constructs of information personalization, presentation personalization, and navi-
gation personalization are developed from previous literature that relates to the
definition of personalization in our context. This research is descriptive research
with qualitative nature of study as we investigate the effect of personalization on
user’s behavioral intentions and satisfaction. Data collection was done through
online questionnaire form filling as well as manual form filled by respondents.
Pilot study conducted with 50 online users (Students, business owners, IT profes-
sionals, and housewives) who have used e-commerce web portals. Select
e-commerce websites were done for study as it adapts all the aspects of personal-
ization features implemented in websites like Amazon.in, eBay.in, Flipkart.com,
etc. Pilot study was conducted to first verify the reliability of the questionnaire
items, and to determine if survey items needed to be elucidated or changed.
An Empirical Study of Website Personalization Effect … 11
For analysis of data, factor analysis technique is used to summarize data, to interpret
the relationships and understand the patterns of variables. This technique is used to
regroup the variables in set of clusters based on their shared variance. EFA is used
to identify the number of factors with group of variables and named that factors or
constructs. CFA is used to find interrelationship among constructs. CFA confirms
hypotheses and uses path analysis diagrams to represent variables and factors,
12 D. Desai
whereas EFA is used to uncover complex patterns by exploring the dataset and
testing predictions. In this study, EFA is needed to explore different aspects or
dimensions of personalization and items of satisfaction. Maximum likelihood
method of extraction is used as it gives correlation between factors in addition to
factor loadings, and Promax oblique rotation technique is used because it is rela-
tively efficient in achieving a simple oblique structure. The larger the sample size,
the smaller the loadings are allowed for a factor to be considered significant [26].
Factor loading score of variable above 0.32 is statistically significant for sample
size above 300 [28]. The factor loadings in Table 2 of e-commerce websites show
fairly desirable factor loadings above 0.32.
Language: Finnish
Kirj.
Elina Vaara
SISÄLLYS:
SATU SYDÄMESTÄ JA AURINGOSTA
Kaukaiset metsät.
Satu sydämestä ja auringosta.
Mennyt suvi.
Lumikkosydän.
Järvellä.
Hiiden hovi.
Syysromanssi.
Saaren soittaja.
VILLIVIINI
Karnevaalihuume.
Käsky — kielto..
Kuolleet.
Judithin tuska.
Villiviini.
HILJAISIA AKORDEJA
Puutumus.
Hiljainen huone.
Akordi.
Hiljaisimmat.
Hartaus.
Keväthämärä.
Blayn prinssi.
Trubaduurilaulu.
Aavelinna.
Suleika.
Yö keitaalla.
Oi Sulamith, on päivät hämärtyneet.
Netkron sadusta.
PUISTOKUJA
Kevät.
Kultaiset pallot.
Kellastuneesta vihkosta.
Katkenneiden pilarien kaupunki.
Tähtisumua.
Uneksijat.
Puistokuja.
SATU SYDÄMESTÄ JA AURINGOSTA.
KAUKAISET METSÄT.
MENNYT SUVI.
LUMIKKO-SYDÄN.
Sun nuoruutesi kuninkaallinen on kristalliseen arkkuun
suljettuna, ja parvi kääpiöiden itkee, palvoo sua vuorten yössä
vahakynttilöin.
JÄRVELLÄ.
HIIDEN HOVI.
SAAREN SOITTAJA.
———
KARNEVAALIHUUME.
KÄSKY — KIELTO.
KUOLLEET.
JUDITHIN TUSKA.
VILLIVIINI.
PUUTUMUS.
HILJAINEN HUONE.