Group 1 Communication Report

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COMMUNICATION
/kəˌmyo͞onəˈkāSH(ə)n/
ELEC1
GROUP1
Good Morning!
GROUP 1
*************
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GROUP 1
ADAM, AGACER, ALI, ARGONZA, ARGONZA, BANAN, BENITEZ, BULUSAN,

PRINCESS MAY ANGENETTE BEA GRACE PATRISHA YVON CEDIE RUSTEEN JAY ERICKA RALPH
BRANDON
CABACUNGAN CALMA, CASTILLEJOS, COROTAN, CORPUZ, DOMINGO, DOMINGO,

, DOROTHY SHAINA MAE SOPHIA SHAHANA SOFIA CHRISTINE RICHARD
LYE NEIL
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Table of Contents
1.COMMUNICATION
2. THE COMMUNICATION PROCESS
3. BASIC METHODS OF INTERPERSONAL
COMMUNICATION
4. BODY LANGUAGE AND INTERPRETATION
5. FUNCTIONS OF COMMUNICATION
6. BASIC GOALS OF EFFECTIVE COMMUNICATION
7. BARRIERS TO COMMUNICATION
8. KINDS OF COMMUNICATION FLOW
9. IMPROVING COMMUNICATION IN ORGANIZATIONS
10. MODELS OF COMMUNICATION
11. ACTIVITY
START REPORT
GROUP 1 COMMUNICATION
COMMUNICATION
ADAM, PRINCESS MAY

COMMUNICATION
BANAN & BULUSAN

THE COMMUNICATION PROCESS...
AGACER & BENITEZ

BASIC METHODS OF INTERPERSONAL
COMMUNICATION
“communicare” “communis”
COMMUNICATION...
DOMINGO, RICHARD NEIL

BODY LANGUAGE AND INTERPRETATION
DOMINGO, CHRISTINE LYE

FUNCTIONS OF COMMUNICATION
Aa
COMMUNICATION
WHAT IS COMMUNICATION?
ADAM, PRINCESS MAY

COMMUNICATION Communication may be defined as the
transfer of information including feelings,
BANAN & BULUSAN
THE COMMUNICATION PROCESS and ideas, from one person to another. The
goal of communication is to have the
AGACER & BENITEZ
BASIC METHODS OF INTERPERSONAL receiver understand the message as it was
COMMUNICATION...
intended. The transfer process, however, is
BODY LANGUAGE AND INTERPRETATION affected by a number of factors that either
help or hinder the message.
Seen by everyone
Aa
COMMUNICATION
THE IMPORTANCE OF COMMUNICATION
ADAM, PRINCESS MAY
COMMUNICATION
1. What their organization is.
2. What objectives their organization wants to
BANAN & BULUSAN
THE COMMUNICATION PROCESS achieve .
3. What their roles are in achieving the
AGACER & BENITEZ
organization's objectives.
COMMUNICATION...
4. How they will achieve those objectives. 5.
DOMINGO, RICHARD NEIL Who the individual members of the
organization are.
Aa
THE COMMUNICATION PROCESS
GROUP 1
Content
THE 2 Here
COMMUNICATION PROCESS
ADAM, PRINCESS MAY

COMMUNICATION
BANAN & BULUSAN

THE
Name
AGACER
of Member
Insert
BASICsome
& BENITEZ
METHODS
text hereOF
COMMUNICATION...
insert
INTERPERSONAL
some…
COMMUNICATIO
Name of Member
DOMINGO,
BODY
RICHARD NEIL
Insert some text here insert
LANGUAGE AND some…
INTERPRETATION N PROCESS
Name of Member
Insert some text here insert some…
Aa
Communication is a two-way process in

which a sender reaches a receiver with
a message. There is a need for people in
organizations to have knowledge of the
communication process, and it is the
first step to make it effective.
Six components of an effective communication.

1. A communication source or receiver
2. A message
3. A channel
4. A receiver
5. Feedback
6. The environment
Aa
GROUP 1
Content
THE 2 Here
ENVIRONMENT
ADAM, PRINCESS MAY
COMMUNICATION
NOISE
BANAN & BULUSAN

THE COMMUNICATION PROCESS CHANNEL
SENDER RECEIVER
MESSAGE
Name
AGACER
of Member
& BENITEZ
Insert
BASICsome
METHODS
text hereOF
insert
INTERPERSONAL
some…
COMMUNICATION... FEEDBACK
Name of Member
Insert some
BODY text here insert
INTERPRETATION NOISE
ENVIRONMENT
Name of Member
Seen by everyone
Aa
GROUP 1
Content
THE 2 Here
THE SENDER
ADAM, PRINCESS MAY
COMMUNICATION
A communication source or sender is a
BANAN & BULUSAN
person who makes the attempt to send
a message which could be spoken,
Name
AGACER
of Member
Insert
BASICsome
& BENITEZ
METHODS
text hereOF
insert
INTERPERSONAL
some…
written, in sign language, or nonverbal
COMMUNICATION...
to another person or a group of persons.
Name of Member
DOMINGO,
BODY
RICHARD NEIL
INTERPRETATION The degree of attention the message will
receive will depend on the perceived
Name of Member
authority and experience of a sender.
Seen by everyone
Aa
THE MESSAGE
The message is a purpose or an idea to be conveyed in a
communication event. The message is the actual physical
product as a result of encoding. Thus, when speaking, the
speech is the message: when writing, the written document is
the message; when making gestures, the movements of the
arms and the expressions on faces are the message.
How the message is received is influenced by the
following factors:
1. Clarity of the message

2. Alertness of the receiver
3. Complexity and length of the message
4. How the information is organized
Aa
GROUP 1
Content 2 Here
TWO COMPONENTS OF MESSAGE:
ADAM, PRINCESS MAY
COMMUNICATION
1. The thought or conceptual component of the
message – this is contained in the words, ideas,
BANAN & BULUSAN
THE COMMUNICATION PROCESS symbols, and concepts chosen to relay the message.
Name
AGACER
of Member
Insert
BASICsome
& BENITEZ
METHODS
text hereOF
insert
INTERPERSONAL
some… 2. The feeling or emotional component of the
COMMUNICATION...
message - this is contained in the intensity, force,
Name of Member
DOMINGO, RICHARD NEIL demeanor, and sometimes the gesture of the
Insert some
INTERPRETATION
communicator or sender. This second component
enriches and clarifies the message and its effect is to
Name of Member
FUNCTIONS OF COMMUNICATION give the message its full meaning.
Seen by everyone
Aa
GROUP 1
Content
THE 2 Here
THE CHANNEL
The channel is the medium through which the
ADAM, PRINCESS MAY
COMMUNICATION
message travels. It consists of various types which are
as follows.
BANAN & BULUSAN
VARIOUS TYPES:
1. face-to-face - MOST EFFECTIVE
Name
AGACER
of Member
& BENITEZ
Insert
BASICsome
METHODS
text hereOF
insert
INTERPERSONAL
some… 2. telephone and cell phones
COMMUNICATION...
3. e-mail
Name of Member
DOMINGO,
BODY
RICHARD NEIL
INTERPRETATION
4. written memos and letters
5. posted notices - LEAST EFFECTIVE
Name of Member
6. bulletins - LEAST EFFECTIVE
Seen by everyone
Aa
CLASSIFICATION OF COMMUNICATION CHANNELS:

(1) formal
(2) informal
The communication of policies, procedures, and

other official announcements properly belong to
the FORMAL channel because it is the one
recognized as authoritative.
The grapevine is a type of INFORMAL channel that

transfer information through networks of
friendships and acquaintances.
Aa
THE RECEIVER
The person receiving a message is the receiver. He must interpret and understand the
message. In doing so, however, he will be influenced by factors like his age, gender,
beliefs, past experiences, cultural influences, and his individual needs.
THE FEEDBACK
Feedback refers to the process of communicating
how one feels about something another person
has done or said. It is difficult to know whether
the message was received and understood
without feedback. A feedback provides a clue to
the sender of information whether the message
he sent was received as intended.
Aa
GROUP 1
Content
THE 2 Here
THE ENVIRONMENT:
ADAM, PRINCESS MAY
COMMUNICATION
The environment refers to the circumstances
in which messages are transmitted and
BANAN & BULUSAN
THE COMMUNICATION PROCESS received. In an environment of trust and
confidence, messages are easily transmitted
Name
AGACER
of Member
& BENITEZ
Insert
BASICsome
METHODS
text hereOF
COMMUNICATION...
insert
INTERPERSONAL
some… even if these messages are controversial. The
advantage of this type of environment is that
Name of Member
Insert some
INTERPRETATION management is provided with the
opportunity to address a problem before it
Name of Member
FUNCTIONS OF COMMUNICATION develops into a full-blown concern.
Seen by everyone
Aa
GROUP 1
Content
THE 2 Here
THE NOISE:
ADAM, PRINCESS MAY
COMMUNICATION
Noise refers to anything that
BANAN & BULUSAN
disrupts communication, including
the attitude and emotions of the
receiver. Noise includes loud music,
Name
AGACER
of Member
& BENITEZ
Insert
BASICsome
METHODS
text hereOF
insert
INTERPERSONAL
some…
COMMUNICATION...
Name of Member
the feeling about a sick relative,
BODY LANGUAGE AND some…
INTERPRETATION
children playing in the background,

Name of Member
and many others.
Seen by everyone
Aa
GROUP 1 BASIC METHODS OF INTERPERSONAL COMMUNICATION

COMMUNICATION VERBAL COMMUNICATION
Verbal communication is a major means of sending
ADAM,
Name ofPRINCESS
Member MAY
COMMUNICATION
messages It includes one-on-one meetings, speeches,
grapevine, telephone, departmental or
BANAN & BULUSAN
interdepartmental meetings, presentation, and the
THE COMMUNICATION PROCESS like.
AGACER &
A major disadvantage of verbal is the distortion of the
BENITEZ
COMMUNICATION message when it passes to several people. This is
because people have their own peculiar way of
Name
DOMINGO,
of Member
RICHARD NEIL
Insert
BODYsome
LANGUAGE
text here insert
AND some…
INTERPRETATION interpreting messages and this causes distortion of the
original message.
Name of Member
DOMINGO, CHRISTINE LYE Verbal communication is the appropriate method if
the sender:
Seen by everyone
Aa
VERBAL COMMUNICATION IS THE APPROPRIATE

COMMUNICATION METHOD IF THE SENDER:
ADAM,
Name ofPRINCESS
Member MAY
1. Wants to appear informal;
COMMUNICATION
Insert some text here insert some… 2. Wants to invite suggestions and ideas which are more
likely
BANAN & BULUSAN to spark off a discussion;
3. Explaining something complex and people might need to
ask for clarification as he goes along
AGACER & 4. Has important news to impact, such as retrenchment:
BENITEZ 5. Needs to be very diplomatic and feels he will be more
COMMUNICATION
effective face-to-face than in writing, and
Name
DOMINGO,
of Member
Insert
BODYsome
RICHARD NEIL
LANGUAGE
text here insert
AND some…
INTERPRETATION
6. Has something highly confidential to say and putting it in
writing is risky
Name of Member
Seen by everyone
Aa
VERBAL COMMUNICATION IS NOT APPROPRIATE

COMMUNICATION WHEN THE SENDER:
ADAM,
Name ofPRINCESS
Member MAY
COMMUNICATION
1. Wants to maintain formality or distance from the
other person or a group of people.
BANAN & BULUSAN
THE COMMUNICATION PROCESS 2. Wants a permanent record of what has been said;
3. Needs receiver's comments to be in writing for
AGACER &
legal reasons.
BENITEZ
COMMUNICATION
4. Wants to avoid further discussion of the subject
Name
DOMINGO,
of Member
RICHARD NEIL by signaling that the matter is closed.
Insert
BODYsome
LANGUAGE
text here insert
AND some…
INTERPRETATION
Name of Member
Seen by everyone
Aa

COMMUNICATION WRITTEN COMMUNICATION
ADAM,
Name ofPRINCESS
Member MAY
Written communication includes
memos, notice-boards and letters to
COMMUNICATION
BANAN & BULUSAN

staff, emails, faxes, internal
newspaper, and instant messaging.
AGACER &
BENITEZ
COMMUNICATION
Seen by everyone
Name
DOMINGO,
of Member
RICHARD NEIL
Insert
BODYsome
LANGUAGE
text here insert
AND some…
INTERPRETATION
Name of Member
Aa
THE ADVANTAGES OF WRITTEN COMMUNICATION

COMMUNICATION ARE THE FOLLOWING:
ADAM,
Name ofPRINCESS
Member MAY
1. It is formal and authoritative.
COMMUNICATION
2. It provides a permanent record of what have been
said. 3. It provides a document useful for legal
BANAN & BULUSAN
purposes.
4. A number of people will receive exactly the same
AGACER &
information.
BENITEZ 5. It is useful in communicating something complicated;
COMMUNICATION
Name
DOMINGO,
of Member
RICHARD NEIL 6. It is sometimes quicker (e.g., fax is faster than a
Insert
BODYsome
LANGUAGE
text here insert
AND some…
INTERPRETATION
phone call).
7. It avoids a lengthy discussion.
Name of Member
8. Words can be chosen carefully.
Seen by everyone
Aa
WRITTEN COMMUNICATION IS NOT APPROPRIATE

COMMUNICATION WHEN:
ADAM,
Name ofPRINCESS
Member MAY 1. The receiver needs to ask question or seek
COMMUNICATION
clarification.
BANAN & BULUSAN 2. More discussion is needed before facts are
established.
AGACER & 3. A friendly and informal atmosphere is

BENITEZ
COMMUNICATION needed.
Name
DOMINGO,
of Member
RICHARD NEIL
4. The message is very important.
Insert
BODYsome
LANGUAGE
text here insert
AND some…
INTERPRETATION
5. The message is confidential.
6. The information may be upsetting to the
Name of Member
FUNCTIONS OF COMMUNICATION receiver.
Seen by everyone
Aa

COMMUNICATION NONVERBAL COMMUNICATION:
ADAM,
Name ofPRINCESS
Member MAY
COMMUNICATION
Communication that takes place through
facial expressions, body movements, eye
BANAN & BULUSAN
contact, and other physical gesture is
referred to as nonverbal communication.
AGACER &
BENITEZ
COMMUNICATION
This type of communication reveals what
the sender really mean or thinking.
Name
DOMINGO,
of Member
RICHARD NEIL
Insert
BODYsome
LANGUAGE
text here insert
AND some…
INTERPRETATION
Name of Member
DOMINGO, CHRISTINE LYE Seen by everyone
Aa
GROUP 1 BODY LANGUAGE AND INTERPRETATION
FACIAL EXPRESSIONS
BODY LANGUAGE AND INTERPRETATION -FROWN
-SMILE
-RAISED EYEBROWS
Name -NARROWED EYES,PURSED LIPS
Name of
ADAM, Member
ofPRINCESS
Member MAY
Insert
Insert some
some text
text here
COMMUNICATION here insert
insert some…
some…
-DISPLEASURE, UNHAPPINESS
-FRIENDLINESS, HAPPINESS
Name
BANANof &
Member
BULUSAN
Insert some text here insert PROCESS
THE COMMUNICATION some… -DISBELIEF, AMAZEMENT
-ANGER
AGACER & BENITEZ

BASIC METHODS OF INTERPERSONAL EYE CONTACT
COMMUNICATION -GLANCING
-STEADY
-INTEREST
-ACTIVE LISTENING, INTEREST
Name of Member
AND CONFIDENCE
Aa
GROUP 1 BODY LANGUAGE AND INTERPRETATION
GESTURE
BODY LANGUAGE AND INTERPRETATION -POINTING FINGER
-FOLDED ARMS
-ARMS AT SIDE
Name -HANDS UPLIFTED OUTWARD.
Name of
ADAM, Member
ofPRINCESS
Member MAY
Insert
Insert some
some text
text here
insert some…
some…
-AUTHORITY, DISPLEASURE, AND LECTURING
-NOT TO OPEN CHANGE, OR PREPARING TO SPEAK
-OPEN TO SUGGESTIONS, AND RELAXED
Name
BANANof &
Member
BULUSAN
THE COMMUNICATION some… -DISBELIEF, PUZZLEMENT, AND
UNCERTAINTY.
BODY POSTURES
AGACER & BENITEZ -FIDGETING AND DOODLING
COMMUNICATION -HANDS ON HIPS
-SHRUGGING SHOULDERS
-SQUARED STANCE OF SHOULDERS
DOMINGO, RICHARD NEIL -
BITING LIPS, SHIFTING, JINGLING MONEY.
-BOREDOM
-ANGER ANDDEFENSIVENESS,
Name of Member -INDIFFERENCE
Insert some text here insert some… -PROBLEM SOLVING, CONCERNED AND LISTENING
-NERVOUSNESS.
Aa
GROUP 1 FUNCTIONS OF COMMUNICATION
Name
Name of
ADAM, Member
ofPRINCESS
Member MAY
Insert
Insert some
some text
text here
insert some…
some…
Name
BANANof &
Insert
Member
BULUSAN
some text here insert PROCESS
THE COMMUNICATION some…
FUNCTIONS
AGACER & BENITEZ
COMMUNICATION
OF
BODY LANGUAGE AND INTERPRETATION COMMUNICATION
Aa
FUNCTIONS OF COMMUNICATION Information function
Name
Name of
ADAM,
Insert
Member
ofPRINCESS
Member MAY
Insert some
some text
text here
insert some…
some…
Communication provides information needed in
decision making. For example, a machine operator's
Name
BANANof &
Member
BULUSAN job is to produce a certain number of units of a
product given a certain quantity of supplies and
materials. Before he proceeds on requisitioning the
AGACER & BENITEZ
COMMUNICATION
necessary materials and supplies, he needs to know
the quantity of finished products his supervisor
wants him to produce. An effective communication
system will provide him with the required
DOMINGO, CHRISTINE LYE information.
Seen by everyone
Aa
Motivation function
Name
Name of
ADAM, Member
ofPRINCESS
Member MAY
Insert
Insert some
some text
text here
insert some…
some…
Communication is a means used to encourage

Name
BANANof &
Member
BULUSAN
THE COMMUNICATION some… commitment to organizational objectives.
Commitment will not be possible if the worker
AGACER & BENITEZ
concerned does not have full appreciation of the
COMMUNICATION
advantages of the organization that achieves its
goals. The right communication efforts will be very
useful in this instance.
Seen by everyone
Aa
FUNCTIONS OF COMMUNICATION Control function
Name
Name of
ADAM,
Insert
Member
ofPRINCESS
Member MAY
Insert some
some text
text here
insert some…
some…
Communication clarifies duties, authority, and
responsibilities, thereby permitting control. If,
Name
BANANof &
Member
BULUSAN through effective communication, the worker is
informed on what exactly he is expected to do, that
information alone is enough for the worker to check
AGACER & BENITEZ
COMMUNICATION
if he is performing as expected. This will also make
it easy for management to pinpoint deviations from
what is expected from the worker.
DOMINGO, CHRISTINE LYE Seen by everyone

Aa
FUNCTIONS OF COMMUNICATION Emotive function
Name
ADAM,of PRINCESS
Member MAY
COMMUNICATION
Name
BANANof &
Member
BULUSAN Communication permits the expression of feelings
and the satisfaction of social needs. Workers are
human beings and they have a need to express their
AGACER & BENITEZ
COMMUNICATION
feelings one way or another. Communication can
help them fulfill this need.

Seen by everyone
Aa
GROUP 1 BASIC GOALS OF EFFECTIVE COMMUNICATION
BASIC GOALS OF EFFECTIVE

COMMUNICATION
COMMUNICATION
CASTILLEJOS, SOPHIA
COMMUNICATION Effective communication is really a
CORPUZ, ARGONZA, CABACUNGAN way to achieve certain goals which
consist of the following:
BARRIERS TO COMMUNICATION
CALMA & COROTAN 1. To gain goodwill

KINDS OF COMMUNICATION FLOW
2. To inquire
ARGONZA, PATRISHA 3. To inform
4. To persuade
IMPROVING
YVON COMMUNICATION IN
ORGANIZATIONS
ALI, BEA GRACE

MODELS OF COMMUNICATION
Aa
GROUP 1 BARRIERS TO COMMUNICATION
BARRIERS TO
COMMUNICATION
CASTILLEJOS, SOPHIA
BARRIERS
COMMUNICATION
CORPUZ, ARGONZA, CABACUNGAN

CALMA & COROTAN

TO
ARGONZA, PATRISHA
IMPROVING
ORGANIZATIONS
COMMUNICATIO
ALI, BEA GRACE
MODELS OF COMMUNICATION N
Aa
These barriers consist of the following:
CASTILLEJOS, SOPHIA
1. filtering
COMMUNICATION 2. selective perception
CORPUZ, ARGONZA, CABACUNGAN 3. information overload
4. emotions
CALMA & COROTAN

5. language
6. communication apprehension
ARGONZA, PATRISHA
IMPROVING
ORGANIZATIONS
7. absence of feedback
8. physical separation
ALI, BEA GRACE
MODELS OF COMMUNICATION 9. lack of credibility of the sender
Seen by everyone
Aa
Filtering
CASTILLEJOS, SOPHIA
refers to the manipulation of
information so that is will be seen more
COMMUNICATION

BARRIERS TO COMMUNICATION favorably by the receiver.
CALMA & COROTAN
Selective Perception
People have different perception of
ARGONZA, PATRISHA
reality what they see is what they call
reality. What the eyes say as reality is
IMPROVING
ORGANIZATIONS
ALI, BEA GRACE

regarded as reality.
Seen by everyone
Aa
Information Overload
CASTILLEJOS, SOPHIA
Information overload refers to the
COMMUNICATION condition in which information inflow
CORPUZ, ARGONZA, CABACUNGAN exceeds an individual's processing
capacity.
CALMA & COROTAN

Emotions
The receiver's feelings affect his ability to
ARGONZA, PATRISHA
IMPROVING
ORGANIZATIONS
understand any message sent to him. He
cannot receive a message as clearly as
ALI, BEA GRACE
MODELS OF COMMUNICATION when he is not angry excited, or afraid.
Seen by everyone
Aa
Language
Words do not always mean the same thing
to different people. This poses a barrier to
CASTILLEJOS, SOPHIA
COMMUNICATION

communication.
Communication Apprehension
CALMA & COROTAN refers to the undue tension and anxiety
about oral communication, written
ARGONZA, PATRISHA
IMPROVING
communication, or both. There are people
ORGANIZATIONS
who find it extremely difficult to talk with
ALI, BEA GRACE
MODELS OF COMMUNICATION others face-to-face or even carry a
telephone conversation.
Aa
Feedback is an essential component of effective communication, When feedback is

received by the sender, he can make some clarification if he thinks the receiver did not
clearly understand what the sender means.
Physical Separation
Physical separation refers to interferences to effective communication
occurring in the environment where the communication is
undertaken.
These are actually physical barriers which include the following:
1. Distances between people;
2. Walls
3. An office that is not conducive to communication;
4. An intimidating person posted near the door; or
5. Wrong timing.
Aa
Lack of Credibility of the Sender

CASTILLEJOS, SOPHIA
Depending on the credibility of the
sender, messages can get through the
COMMUNICATION

channel to the receiver. If the sender
CALMA & COROTAN
has low credibility, the message, even
if it gets through, will likely be ignored.
ARGONZA, PATRISHA
IMPROVING
ORGANIZATIONS
This is a type of barrier that should be
ALI, BEA GRACE
overcome by leaders of organizations.
Aa
GROUP 1 KINDS OF COMMUNICATION FLOW

KINDS OF
COMMUNICATION

CALMA & COROTAN

COMMUNICATION
ARGONZA, PATRISHA
IMPROVING
ORGANIZATIONS
FLOW
ALI, BEA GRACE
Aa

DOWNWARD
COMMUNICATION
BASIC GOALS OF EFFECTIVE Downward communication refers to message
COMMUNICATION
flows from higher levels to lower levels. Their
CORPUZ, ARGONZA, CABACUNGAN purposes are:
CALMA & COROTAN

1. to give instructions;
KINDS OF COMMUNICATION FLOW 2. to provide information about policies and
procedures:
ARGONZA, PATRISHA
IMPROVING COMMUNICATION IN
3. to give feedback about performances; and
YVON
ORGANIZATIONS
4. to indoctrinate or motivate.
ALI, BEA GRACE
Seen by everyone
Aa

COMMUNICATION
The various techniques used in downward
communication
are:
CALMA & COROTAN 1. letters, meetings, and the telephone or cell phone.
KINDS OF COMMUNICATION FLOW 2. manuals
3. handbooks
ARGONZA, PATRISHA
IMPROVING
YVON COMMUNICATION IN 4. newsletters
ORGANIZATIONS
ALI, BEA GRACE

Seen by everyone
Aa

UPWARD COMMUNICATION
CORPUZ, ARGONZA, CABACUNGAN Upward communication refers to messages from persons lower in
COMMUNICATION level positions to persons in higher position.
Purpose
CORPUZ, ARGONZA, CABACUNGAN 1. to provide feedback to higher-ups
2. to inform higher-ups of progress towards goals, and
3. to relay current problems.
CALMA & COROTAN
KINDS OF COMMUNICATION FLOW Techniques
1. performance reports;
2. suggestion systems,
ARGONZA, PATRISHA
IMPROVING
YVON COMMUNICATION IN 3. informal gripe sessions:
ORGANIZATIONS
4. open-door policy, and
5. exit interviews.
ALI, BEA GRACE
Seen by everyone
Aa

HORIZONTAL COMMUNICATION

Horizontal communication refers to messages
COMMUNICATION
sent to individuals or groups from another of the
same organizational level or position
Purposes:
CALMA & COROTAN
KINDS OF COMMUNICATION FLOW 1. to coordinate activities between departments
2. to persuade others at the same level of
ARGONZA, PATRISHA
IMPROVING
ORGANIZATIONS
organization and
3. to pass on information about activities or
ALI, BEA GRACE
MODELS OF COMMUNICATION feelings.
Seen by everyone
Aa
The techniques appropriate for horizontal

COMMUNICATION
communication are:
BARRIERS TO COMMUNICATION 1. memos
2. telephones or cell phones:
CALMA & COROTAN
3. picnics; and
4. dinners and other social affairs.
ARGONZA, PATRISHA
IMPROVING
ORGANIZATIONS
ALI, BEA GRACE

Seen by everyone
Aa


Horizontal communication refers to messages
COMMUNICATION
sent to individuals or groups from another of the
same organizational level or position
Purposes:
CALMA & COROTAN
KINDS OF COMMUNICATION FLOW 1. to coordinate activities between departments
2. to persuade others at the same level of
ARGONZA, PATRISHA
IMPROVING
ORGANIZATIONS
organization and
3. to pass on information about activities or
ALI, BEA GRACE
MODELS OF COMMUNICATION feelings.
Seen by everyone
Aa
THE AREAS OF CONCERN IN MESSAGE FLOWS

DOWNWARD
COMMUNICATION
CORPUZ, ARGONZA, CABACUNGAN +IMPLEMENTATIONS OF
BASIC GOALS OF EFFECTIVE GOAL, STRATEGIES,
COMMUNICATION OBJECTIVES INTERPRET
+JOB INSTRUCTIONS AND
UPWARD COMMUNICATION
RATIONALE
+PROBLEMS AND EXCEPTIONS
BARRIERS TO COMMUNICATION +PROCEDURES AND
+SUGGESTIONS FOR
PRACTICES
IMPROVEMENT
+INDOCTRINATION
+PERFORMANCE REPORTS
CALMA & COROTAN +GRIEVANCE AND DISPUTES
KINDS OF COMMUNICATION FLOW +FINANCIAL AND ACCOUNTING
INFLUENCE INFORMATION
ARGONZA, PATRISHA
IMPROVING
ORGANIZATIONS COORDINATION
ALI, BEA GRACE +INTRADEPARTMENTAL PROBLEM SOLVING
MODELS OF COMMUNICATION +INTERDEPARTMENTAL COORDINATION
+STAFF ADVICE TO THE DEPARTMENTS
Seen by everyone
Aa
GROUP 1 IMPROVING COMMUNICATIONS IN
ORGANIZATIONS
ORGANIZATIONS
Ineffective communication can affect people
involved in it negatively. It can cause hurt feelings,
COMMUNICATION
and waste of time and valuable resources. To avoid
such unwanted effects, the following tips could be
BARRIERS TO COMMUNICATION useful:
CALMA & COROTAN

1. The message should be improved so it could be
easily
understood, and
ARGONZA, PATRISHA YVON
IMPROVING COMMUNICATION IN 2. The receiver must improve his skill in
ORGANIZATIONS
understanding the
ALI, BEA GRACE
messages sent to him.
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Aa
GROUP 1 MODELS OF COMMUNICATION
1.Shannon and Weaver Model (Linear Model)
COMMUNICATION

CALMA & COROTAN


ORGANIZATIONS
ALI, BEA GRACE

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Aa
2. Interactional Model
COMMUNICATION

CALMA & COROTAN


ORGANIZATIONS
ALI, BEA GRACE

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Aa
3.Transactional Model
COMMUNICATION

CALMA & COROTAN


ORGANIZATIONS
ALI, BEA GRACE

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Aa
GROUP 1 ACTIVITY
ACTIVITY

COMMUNICATION

ACTIVIT
CALMA & COROTAN

ORGANIZATIONS
Y TIME!!!
ALI, BEA GRACE
Seen by everyone
Aa
Thank You!

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ADAM, AGACER, ALI, ARGONZA, ARGONZA, BANAN, BENITEZ, BULUSAN,

CABACUNGAN CALMA, CASTILLEJOS, COROTAN, CORPUZ, DOMINGO, DOMINGO,

ADAM, PRINCESS MAY

BANAN & BULUSAN

AGACER & BENITEZ

DOMINGO, RICHARD NEIL

DOMINGO, CHRISTINE LYE

ADAM, PRINCESS MAY

ADAM, PRINCESS MAY

BANAN & BULUSAN

Communication is a two-way process in

Six components of an effective communication.

BANAN & BULUSAN

1. Clarity of the message

CLASSIFICATION OF COMMUNICATION CHANNELS:

The communication of policies, procedures, and

The grapevine is a type of INFORMAL channel that

children playing in the background,

BASIC METHODS OF INTERPERSONAL

VERBAL COMMUNICATION IS THE APPROPRIATE

VERBAL COMMUNICATION IS NOT APPROPRIATE

BASIC METHODS OF INTERPERSONAL

BANAN & BULUSAN

THE ADVANTAGES OF WRITTEN COMMUNICATION

WRITTEN COMMUNICATION IS NOT APPROPRIATE

AGACER & 3. A friendly and informal atmosphere is

BASIC METHODS OF INTERPERSONAL

AGACER & BENITEZ

FUNCTIONS OF COMMUNICATION Information function

Communication is a means used to encourage

FUNCTIONS OF COMMUNICATION Control function

DOMINGO, CHRISTINE LYE Seen by everyone

FUNCTIONS OF COMMUNICATION Emotive function

DOMINGO, CHRISTINE LYE

BASIC GOALS OF EFFECTIVE

CALMA & COROTAN 1. To gain goodwill

ALI, BEA GRACE

CORPUZ, ARGONZA, CABACUNGAN

CALMA & COROTAN

CALMA & COROTAN

CORPUZ, ARGONZA, CABACUNGAN

ALI, BEA GRACE

CALMA & COROTAN

CORPUZ, ARGONZA, CABACUNGAN

Feedback is an essential component of effective communication, When feedback is

Lack of Credibility of the Sender

CORPUZ, ARGONZA, CABACUNGAN

KINDS OF COMMUNICATION FLOW

CORPUZ, ARGONZA, CABACUNGAN

CORPUZ, ARGONZA, CABACUNGAN

CALMA & COROTAN

KINDS OF COMMUNICATION FLOW

CALMA & COROTAN

KINDS OF COMMUNICATION FLOW

CORPUZ, ARGONZA, CABACUNGAN

ALI, BEA GRACE

KINDS OF COMMUNICATION FLOW

KINDS OF COMMUNICATION FLOW

CORPUZ, ARGONZA, CABACUNGAN

KINDS OF COMMUNICATION FLOW

The techniques appropriate for horizontal