COMMUNICATION

Communication Skills

Learning Objectives
At the end of the sessions, the participants
will be able to discuss the basic knowledge
of communication which they can utilize in
any type of conversation/communication,
and manage behavioral challenges
encountered.

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Communication Skills

DOH - HEMS Basic Life Support Training of Trainers

Communication Skills

SIGNS/SYMBOLS/BEHAVIOR
Comfort Room

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Communication Skills

DIRECT CHANNEL
VERBAL

NON-VERBAL

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Communication Skills

INDIRECT CHANNEL

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 Communication Skills
Communication

Major dimensions
1. Content – what type of things are communicated
2. Source – by whom
3. Form – in which form
4. Channel – through which medium
5. Destination / Receiver – to whom
6. Purpose / Pragmatic aspect – with what
kind of results
 Communication Skills
Communication

Purposes of communication
1. INFORMING - to give information/
knowledge of facts or occurrence
2. INSTRUCTING - an authoritative direction
to be obeyed
3. TRAINING – the state of being trained;
the routine of one who trains
 Communication Skills
Communication
Basic Elements of Communication
A. Sender / Speaker / Communicator
B. Message
C. Medium
D. Receiver / Target audience
E. Feedback
 Communication Skills
Communication Skills
A. SENDER/SPEAKER/COMMUNICATOR

QUALITIES OF A GOOD
COMMUNICATOR
Communication Skills

PERSONALITY

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Communication Skills

FACIAL EXPRESSIONS

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Communication Skills

EYE CONTACT

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Communication Skills

HAND GESTURES

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Communication Skills

POISE

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Communication Skills

BODY LANGUAGE

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Communication Skills

VOICE

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Communication Skills

MANNER OF DELIVERY

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 Communication Skills
Communication Skills
h. MANNER OF DELIVERY

1. Style of speech
- Identify and try to avoid verbal tics
“okay”, “umm”, “and”
- Speak clearly and loudly
- Modulate your voice to show emphasis
- Face the audience and establish eye contact
with them
 Communication Skills
Communication Skills
2. Handling of equipment

- Move away from the projector, stand beside

the screen
- While facing the audience, use a pointer or a
hand-held laser arrow to emphasize
elements of the overhead.
- Do not write on your overhead during a
formal oral presentation.
 Communication Skills
Communication Skills
3. Dress
- All cultures are concerned with how they look
and make judgment based on looks and
dress.

- Consider differing cultural standards on what

is attractive in dress and what constitutes
modesty.
- For instance, Americans appear almost
obsessed with dress and personal
attractiveness
 Communication Skills
Communication Skills
4. Movement
- Avoid excessive movement around the
podium.

- A stiff, rigid posture will distance some

audience members. Do not slouch.

- Adopt a relaxed , inoffensive posture at the

podium.

- Remember, the audience is more interested

in what you have to say than in you.
 Communication Skills
Communication Skills

B. MESSAGE
- content of information send by sender.

- Verbal message and Non-verbal message

should be complementary and supportive
of each other.
 Communication Skills
Communication Skills

Message
1. Non-Verbal Message
R – Remain RELAXED with your peer
O – Adopt an OPEN position
L – LEAN toward your peer at times
E – Maintain good EYE contact
S – Face your peer SQUARELY
 Communication Skills
Communication Skills
2. Verbal message
S – Simplify your material
P – Prepare and practice
E – Enthusiasm
A – channel Anxiety
K – Knowledge of your subject
 You should organize your thoughts; message should
be brief, concise, clear, and direct to the point
 Focus on the topic discussed; has a goal and
organization.
 Communication Skills
Communication Skills

Message

- Reinforce verbal message with visual aids

- Relate the message to one’s life or circumstance
- Add anecdotal examples for better retention
- Use humor sparingly and only to reinforce a
point.
- End the presentation with a summary
 Communication Skills
Communication Skills
C. MEDIUMS OF PRESENTATION
- use your audio/visual aids
1. Blackboard
2. Overhead projector
3. Whiteboard
4. Flip chart
5. Multi-media (Power point)
6. Video
7. Sound recording
8. Others (e.g Internet- based, etc.)
Communication Skills

1. BLACKBOARD
ADVANTAGE:
-Easy to wipe and use
-Good for building up ideas
-Reminds of people of school
DISADVANTAGE:
-Can’t store information
-You need to turn your back
to the audience
-Can scratch and squeal
-Need duster and duster

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Communication Skills

2. OVERHEAD PROJECTOR
ADVANTAGE:
-Lecture can always face the
class
- Users friendly and does not
require any technical skills or
knowledge.
DISADVANTAGE:
-It requires power supply
-It need a suitable flat surface
on which to project its image

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41
Communication Skills

3. WHITEBOARD
ADVANTAGE:
-Easy to wipe and use
-Good for building up ideas
-Reminds of people of school
DISADVANTAGE:
-Can’t store of information
-You need to turn your back to
the audience
-Needs to use the correct pens,
and pens ink tends to dry out

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 Communication Skills
Medium of Communication

4. FLIPCHART
ADVANTAGE:
- you can use recycled
material like back of
calendar, poster, etc.
DISADVANTAGE:
- difficult to write legible and
straight; uses lots of
material (paper), can look
messy.
 Communication Skills
Medium of Communication

5. MULTI-MEDIA(Power-point)
ADVANTAGE:
- very colorful; easy to
insert pictures, text, charts,
etc. from any computer
DISADVANTAGE:
- electrical failure, software
failure, needs LCD monitor,
too much animation can
destruct attention.
Communication Skills

6. VIDEO
Advantage- can show
events from the past and
present or from other parts
of the world.
Disadvantage- electrical
failure.

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Communication Skills
7. SOUND RECORDING

ADVANTAGE:
- opinions of other experts can
be aired; can use recordings of
your own research.
DISADVANTAGE:
- electrical failure

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Communication Skills

8. INTERNET-BASED
a. Webinar
• a seminar or other presentation
that takes place on the Internet,
allowing participants in different
locations to see and hear the
presenter, ask questions, and
sometimes answer polls.
Disadvantage: Internet signal,
power interruption, and needs
online registration
http://www.dictionary.com/browse/webinar
Communication Skills

b. Webcast
• a one-way flow of information,
broadcast over the internet to a
large audience. The audience
does not usually contribute much
to the content of the webcast,
which might include an audio
stream, presentation slides, or
video clips.
• Can be live, recorded or
replayed, and needs online
registration
https://meetingtomorrow.com/content-library/webcast-vs-webinar

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Communication Skills

WEBINARS & WEBCASTS

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https://www.westuc.com/en-us/blog/webinars-enterprise-streaming/webcast-vs-webinar-what
Basic Life Support Training of Trainers

%E2%80%99s-difference
 Communication Skills
Communication Skills

Remember
a. Do not read your presentation. Talk about them.
b. Don’t spend too much time on one slide.
c. Talk to the audience, not on the slides or screen
d. If you are going to use multi-media presentation
and a laser pointer, learn how to use it.
e. Font size must be visible enough for bigger space
room
 Communication Skills
Communication Skills

D. RECEIVER/TARGET AUDIENCE
- person who receives the information sent.
- determine the technical expertise of your
audience.
 Communication Skills
Communication Skills

E. FEEDBACK
- response from receiver either thru interactive

discussions or thru survey forms, comments

and recommendations
Communication Skills

CHALLENGING BEHAVIOURS

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Communication Skills

The Know-it-all

“Yes, yes, yes, I

know all this, in
fact, last week I
presented a seminar
on this topic. I
actually wrote the
textbook on this.”
Communication Skills

The Talker

“Did you hear about

what happened in
the office
yesterday? The
rumours are running
all over the Agency!”
 Communication Skills

The Heckler / Challenger

“If you’re so smart,

then why are there
so many problems
with our disaster
response plan?!! My
dog could do
better!”
Communication Skills

DROP-OUT
“Hmm…. I think I’ll
go to the movies
this weekend. I
wonder what is
playing?”
Communication Skills

“I don’t care
what you say, I
The Bulldozer
am going to do
things my way,
or no way at all!”
Communication Skills

The Overachiever

“OK, I know all

of this, what’s
the topic for
tommorrow?”
 Communication Skills

In general…
there are three options:

•Avoid the behavior - establish ground rules, share

expectations
OR
•Handle disruptions immediately, in training room
OR
•Handle disruptions privately, outside training
session
Communication Skills

SUMMARY
• Use of signs, symbols and behavior
• Major dimensions and Basic elements
• Qualities of a good communicator
• Behavioral challenges

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Communication Skills

REFERENCE
• https://www.cbsnews.com/news/do-you-need-a-webinar-webcast-or-videoconference/
• http://examples.yourdictionary.com/20-examples-of-slang-language.html#EfE1xYCPZPOgLEqU.99
• http://examples.yourdictionary.com/examples-of-non-verbal-communication.html#SRXXsLPmwMYVHJOv.99
• https://meetingtomorrow.com/content-library/webcast-vs-webinar

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 Learning Objectives

Were we able to –

Discuss the basic knowledge of

communication and behavioral challenges
encountered?
Communication Skills

- https://meetingtomorrow.com/content-library/webcast-vs-webinar
- https://www.cbsnews.com/news/do-you-need-a-webinar-webcast-or-
videoconference/
- https://en.wikipedia.org/wiki/Podcast

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Communication Skills

ANY QUESTIONS/OBSERVATION?

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Communication Skills

COMMUNICATION MUST BE

BY DAN OSWALD

HONEST OPEN TWO-WAY

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