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Abstract
The purpose of this study was to investigate to examine the satisfaction of
the employees and its impact on the quality of services provided by the
Palestine Telecommunication Company from the perspective of workers,
also aimed to identify the role of the variables of the study about the
subject of study and to achieve the objective of the study questionnaire
was developed was to make sure of the validity coefficient of the test, and
after the collection of questionnaires were coded and entered into a
computer and processed statistically using the Statistical Package for
Social Sciences (SPSS). The researchers used frequencies, means,
standard deviations, and test (T) for independent samples, analysis of
variance, and Cronbach's alpha formula.
It became clear that there is a satisfaction for workers in the Palestine
Telecommunication Company a high percentage of (72.8%), and it
became clear that there is satisfaction on the nature and conditions of
employment where the percentage of satisfaction (74.8%), also found that
the degree of satisfaction for the systems upgrade and incentives were
intermediate in terms of percentage, which amounted to (61.4%), as it
turns out that the degree of degree of satisfaction with the relationship
with the officials reached (79.4%), and it became clear that the degree of
satisfaction with the relationship with colleagues reached (75.6%), while
in the areas of quality and its impact on providing good service to
customers has been shown that there very high degree of novelty of the
service provided by the company according to the answers as they hit the
sample (80.2%) which is very high, it has been shown that there is
reliability in the services provided by the company a rate (83.6%), also
found that Hnad high degree of response in the company amounted to
(74.6%), as it turns out that the company provides the security of their
services a rate (81.2%), shows that there is a high degree of credibility
amounted to (72.8), as it turns out that the company's services is
characterized by an element matching degree is too high reached (83 %),
also shows that there is a trace of the aesthetic quality of the service a rate
(86%). As it turns out that there is a relationship between the satisfaction
of the employees and the quality of services provided by the Palestine
Telecommunication Company.
Finally, the researchers recommend a number of recommendations
including:
the need for the company to achieve job security for employees because
it increases the quality of service provided to customers
the need to provide job opportunities in the telecommunications
company to acquire new skills and experiences because it reflected

positively on the quality of service provided to customers



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Institutes community Collage and University, Journal of studies in Technical
cancer 13(4) p 361-367.

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