I HC QUC GIA TP.

H CH MINH
TRNG I HC KHOA HC X HI V NHN VN








KY YEU HOI THAO

AM BAO CHAT LNG
NAM 2014







BAN BIN TP
PGS.TS. T Minh Thanh
PGS.TS. L Khc Cng
TS. Trn Thy Vnh
TS. Hunh Th Hng Hnh
TS. Trn L Hoa Tranh
TS. Nguyn Th Phng Trang







THNG 6 NM 2014
- - 1

MC LC

Ni dung chng trnh 3
Din vn khai mc 4

CHNG TRNH O TO
1. L Vn Ho. Xy dng chng trnh o to v t chc hot ng kim tra
nh gi p ng chun u ra... 6
2. Si Cng Hng, L Th Linh Giang. xut qun l chng trnh o to
theo cch tip cn m bo cht lng ca AUN.. 14
3. Trn Don Sn. Nng cao cht lng o to bng chuyn i chng
trnh o to theo hng CDIO.. 27
4. Nguyn Duy Mng H. i mi chng trnh o to theo hng lin
thng v lin ngnh ti Trng H KHXH&NV, HQG-HCM.. 32
5. Phm Th Bch, Nguyn Th L Na. nh gi cht lng cp chng trnh
theo B Tiu chun AUN-QA ti HQG-HCM: nn tng pht trin v hi
nhp. 42

KHO ST KIN PHN HI CC BN LIN QUAN
6. Hnh Nga, T Th Thanh Thy. nh gi cht lng ging vin Khoa
Cng tc x hi, Trng H KHXH&NV, HQG-HCM trong hot ng
m bo cht lng khi chuyn mn 49
7. L Th Linh Giang. t c s hi lng ca sinh vin: Mt cch tip cn
nhm nng cao cht lng hot ng o to i hc. 58
8. V Th Bch Tho, Nguyn Th Trinh, Chu Th Tm. Kho st kin
cc bn lin quan: th thch v cc gii php..
75
9. Trn Xun Kin. Kinh nghim trin khai hot ng ly kin ngi hc
v hot ng ging dy ca ging vin trong gio dc i hc ti Trng
i hc Kinh t v Qun tr kinh doanh, i hc Thi Nguyn. 84
10. Nguyn Th Su, Vn Th Thanh Tuyn. Kinh nghim kho st kin
sinh vin v hot ng ging dy ca ging vin bng hnh thc online ti
Trng i hc Cng ngh TP. H Ch Minh (HUTECH).. 91
11. L Th Kim Oanh. Cng tc kho st online ly kin sinh vin v hot
ng ging dy ca ging vin ti trng i hc Nguyn Tt Thnh... 104

- - 2

M BO CHT LNG DY V HC
12. ng V Kim Chi, V Th Bch Tho. Ci tin phng php kim tra
nh gi: nhn t quan trng pht trin t duy c lp sng to v i
mi phng php dy v hc.. 115
13. V Duy Cng. p dng phng php ging dy song ging Team
Teaching (Co-Teaching) trong ging dy i hc. 123
14. V Cng Danh, Bi Ngc Quang. Xy dng v nh gi ngn hng cu
hi trc nghim khch quan. 132
15. Hong Anh. p dng m hnh BPM (Business Process Management) thit
lp h thng qun l hot ng nh gi kt qu hc tp ca sinh vin trong
cc c s o to i hc... 141

M BO CHT LNG BN TRONG
16. Din. Xy dng v pht trin vn ha cht lng l nn tng m bo
cht lng mt cch bn vng.... 153
17. Ninh Th Kim Thoa. Vi nt v cng tc m bo v nh gi cht lng
ti cc th vin i hc Vit Nam. 159
18. Kiu Ngc Qu, Nguyn Th M Xun. Nhu cu bi dng k nng tin
hc i vi cn b ph trch cng tc gio v khoa/b mn ti Trng H
KHXH&NV, HQG-HCM. 166
19. Bi Phan Khnh. Xy dng thng hiu ca Trng H KHXH&NV,
HQG-HCM.. 177
20. H Tn Snh. Hon thin h thng m bo cht lng bn trong Trng
i hc Ngoi ng - Tin hc TP. H Ch Minh (HUFLIT) . 189
21. Hong Minh Tun. Xy dng h thng kim nh cht lng in t.. 200
22. Nguyn Quang Anh, Nguyn Hng Phc. m bo cht lng bn trong
Ni dung ct li khng ngng nng cao cht lng o to i hc.. 209

- - 3
TRNG H KHXH&NV, HQG-HCM
PHNG KHO TH V M BO CHT LNG


NI DUNG CHNG TRNH
HI THO M BO CHT LNG NM 2014
TRNG I HC KHOA HC X HI V NHN VN, HQG-HCM
(Ngy 20/6/2014, Trng H KHXH&NV, HQG-HCM, 10-12 inh Tin Hong, Q.1)

Thi gian Trch nhim Ni dung
7:30 8:00 T th k n tip i biu v pht ti liu, K yu
8:00 8:15 Ban t chc Khai mc Hi tho
8:15 8:45 TS. L Vn Ho
Trng Phng BCL v Thanh
tra, Trng i hc Nha Trang
Bo co 1 v tho lun:
Xy dng chng trnh o to v t chc
hot ng kim tra nh gi p ng
chun u ra
8:45 9:15 PGS.TS. Trn Don Sn
Ging vin Khoa C kh,
Trng i hc Bch Khoa,
HQG-HCM
Bo co 2 v tho lun:
Nng cao cht lng o to bng
chuyn i chng trnh o to theo
hng CDIO
9:15 9:45 TS. Si Cng Hng
Ph Vin trng Vin BCL
Gio dc, HQG H Ni
Bo co 3 v tho lun:
xut qun l chng trnh o to
theo cch tip cn m bo cht lng
ca AUN
9:45 10:00 Gii lao (Coffee break)
10:00 10:30 TS. Hnh Nga
Trng Khoa Cng tc x hi
Trng H KHXH&NV,
HQG-HCM
Bo co 4 v tho lun:
nh gi "cht lng" ging vin Khoa
Cng tc x hi, Trng H
KHXH&NV, HQG-HCM trong hot
ng m bo cht lng khi chuyn
mn
10:30 11:00 ThS. V Th Bch Tho
Chuyn vin Trung tm BCL
v Kho th, i hc Cn Th
Bo co 5 v tho lun:
Ci tin phng php kim tra nh gi:
nhn t quan trng pht trin t duy
c lp sng to v i mi phng
php dy v hc
11:00 11:30 ThS. V Duy Cng
Ph Gim c Trung tm
BCL v Phng php ging
dy, Trng i hc Lut
Tp.HCM
Bo co 6 v tho lun:
p dng phng php ging dy song
ging - Team Teaching (Co-Teaching)
trong ging dy i hc
11:30 Ban t chc Tng kt v b mc Hi tho
BAN T CHC




- - 4
DIN VN KHAI MC HI THO M BO CHT LNG NM 2014
Thay mt cho Ban T chc Hi tho m bo cht lng nm 2014, Trng i hc
Khoa hc X hi v Nhn vn, HQG-HCM, chng ti xin nhit lit cho mng Qu
thy c, Qu i biu tham d Hi tho.
Theo k hoch chin lc v m bo cht lng ca trng, Hi tho m bo cht
lng c t chc vo cc nm chn theo nh k 2 nm/ln. Hi tho m bo cht
lng nm 2012 din ra thnh cng tt p. y l ln th 2 Hi tho m bo cht
lng c t chc ti trng. Khc vi Hi ngh m bo cht lng ni m cn
b qun l ca trng t chc s kt, tng kt cc hot ng m bo cht lng sau
mt thi gian trin khai cc hot ng ny ti trng, Hi tho m bo cht lng
c t chc nhm thu ht s ch ca ton th cn b, ging vin, nhn vin v
ngi hc n cng tc m bo cht lng v lng nghe ting ni chn thc t tt c
cc bn c lin quan to s ng thun ln trong mc tiu chung v m bo cht
lng dy v hc, gp phn xy dng vn ha cht lng trong nh trng.
K yu Hi tho m bo cht lng nm 2014 gm 22 bi vit ca cc thy c trong
v ngoi trng cng nh ca mt s chuyn gia trong lnh vc m bo cht lng v
kim nh cht lng trong c nc xoay quanh 4 ch chnh (1) chng trnh o
to, (2) kho st kin cc bn lin quan, (3) m bo cht lng dy v hc, v (4)
m bo cht lng bn trong. Cc bi vit ny trao i v mt s vn cng nh cc
hot ng m bo cht lng c th ang c trin khai ti Trng i hc Khoa
hc X hi v Nhn vn, HQG-HCM v ti cc trng i hc khc trong c nc.
Tham gia ng gp bi tham lun, bo co cng nh tham d Hi tho m bo cht
lng ti trng chng ta nm nay, ngoi Trng i hc Khoa hc X hi v Nhn
vn, HQG-HCM cn c s tham gia ca i din nhiu trng i hc trong c
nc, bao gm cc trng i hc thnh vin ca i hc Quc gia H Ch Minh v
i hc quc gia H Ni, i hc Thi Nguyn, i hc Hu, trng i hc Nha
Trang, trng i hc Cn Th, trng i hc Kin trc Nng, trng i hc
Lut TP.HCM, y cng l mt dp c bit cc trng i hc trong c nc
cng nhau chia s nhng kinh nghim qu bu trong lnh vc m bo cht lng vn
y kh khn v th thch, trn con ng xy dng thnh cng vn ha cht lng
nhm nng cao cht lng o to p ng cc tiu chun ngy mt cao hn v tng
bc hi nhp vi khu vc v th gii.
Hi tho m bo cht lng cc ln sau c din ra thnh cng tt p, Ban T
chc rt mong nhn c kin ng gp cho vic trin khai hot ng hc thut ny
cng nh ni dung ca K yu Hi tho m bo cht lng nm 2014. Xin c cm
n nhng ng gp chn tnh v to ln ca Qu thy c, Qu i biu tham d Hi
tho m bo cht lng nm 2014.
- - 5
Chc Qu thy c, Qu i biu nhiu sc khe v thu c nhiu thng tin hu ch t
Hi tho. Chc Hi tho m bo cht lng nm 2014 thnh cng tt p.
TP. H Ch Minh, ngy 20 thng 6 nm 2014
TM. BAN T CHC
PGS.TS. V Vn Sen
Hiu trng
Trng Ban T chc Hi tho







































- - 6
CHNG TRNH O TO

XY DNG CHNG TRNH O TO V T CHC HOT NG
KIM TRA NH GI P NG CHUN U RA
TS. L Vn Ho
1

Tm tt: Trn c s cc cch tip cn ph bin trong vic xy dng chng trnh o to
(CTT), chng ti gii thiu qui trnh xy dng/ iu chnh chun u ra (CR) v CTT
ca Trng i hc Nha Trang. Sau , qua vic phn tch thc trng v hot ng kim tra
nh gi (KTG) hin nay Vit Nam ni chung v ti Trng i hc Nha Trang ni ring,
chng ti xut mt gii php nhm gip hot ng KTG bm st CR ca cc CTT
hin hnh.
T kha: chng trnh o to, kim tra nh gi, chun u ra

Thc hin Ch th s 7823/CT-BGDT ngy 27 thng 10 nm 2009 ca B
trng B GD&T v nhim v trng tm ca gio dc i hc nm hc 2009-2010
v Quyt nh s 179/Q-BGDT ngy 11/01/2010 ca B trng GD&T v Ph
duyt Chng trnh hnh ng trin khai thc hin Ngh quyt s 05-NQ/BCS ngy
06/01/2010 ca Ban Cn s ng B GD&T v i mi qun l gio dc i hc
giai on 2010-2012, cc trng i hc, cao ng trn ton quc t chc xy dng
v cng b CR cho cc ngnh ngh o to ca trng. Chnh yu cu xy dng v
cng b CR ny t cng vic xy dng CTT v t chc hot ng KTG cc
trng i hc, cao ng trc nhng thch thc mi.
1. Mt s cch tip cn ph bin khi xy dng chng trnh o to
Hin nay trn th gii c nhiu cch tip cn khi xy dng CTT. Nu xem xt
gc pht trin theo lch s th c th phn theo ba cch nh sau [1]:
1.1. Cch tip cn theo ni dung (content-based approach)
y l li tip cn c tnh kinh in v CTT v vn ang c s dng
nhiu ni, nhiu bc hc. Theo cch tip cn ny, CTT c thit k sao cho ni
dung ca n c tin l c th gip ngi hc c lng kin thc v k nng cn
thit. Mt CTT c xy dng theo cch ny c th gip ngi dy bit mnh phi
dy nhng g, cn ngi hc th c th bit c mnh s c hc ci g. Vi cch
tip cn ny, mt CTT thng c nh gi khi lng v cht lng kin thc,
k nng m n nh chuyn ti n ngi hc.

1
Trng Phng BCL v Thanh tra, Trng i hc Nha Trang
Email: haolv@ntu.edu.vn
- - 7
1.2. Cch tip cn theo mc tiu (objective-based approach)
y l cch tip cn bt u xut hin Hoa K t nhng nm 50 ca th k
trc. Cch tip cn ny cho rng xut pht im ca vic xy dng mt CTT phi l
s xc nh mt cch r rng v y nhng mc tiu m CTT mun t c.
Nhng mc tiu ny bao gm ba loi: mc tiu nhn thc, mc tiu k nng v mc
tiu thi . Da trn nhng mc tiu ny, cc quyt nh trong vic la chn ni
dung, phng php ging dy v cch thc kim tra nh gi mi c a ra; v
cng chnh nhng mc tiu ny c dng lm cn c nh gi cht lng ca vic
xy dng hoc thc thi mt CTT.
1.3. Cch tip cn pht trin (development-based approach)
y l cch tip cn c a chung trong thi gian gn y cc nc c nn
gio dc pht trin. Theo cch tip cn ny, gio dc c xem nh l phng tin
gip con ngi pht trin mt cch ton din v sut i, v vy CTT phi c xy
dng sao cho sn phm do n to ra c th ng u vi nhng i hi a dng ca
ngh nghip, c th vn ln trong mt th gii khng ngng pht trin mt cch
nhanh chng. c im ni bt ca cch tip cn ny l s quan tm i vi nhng
c th ring ca ngi hc, gip mi ngi hc u tm c s ph hp ca CTT
i vi hon cnh, nng lc, s thch ca ring mnh. thc hin c iu ny,
CTT thng c xy dng thnh cc mun kin thc. Di s hng dn ca nh
trng, ngi hc c th la chn cho mnh mt t hp mun v mt l trnh hc tp
ph hp nht.
2. Vic xy dng chng trnh o to p ng chun u ra
2.1. Mt s khi nim [2, 3]
- Mc tiu o to:
o Mc tiu chung ca CTT (program goals) l nhng pht biu c tnh khi
qut v nhng g CTT c th mang li cho ngi hc;
o Mc tiu c th ca CTT (program objectives) l s c th ha mc tiu
chung ca CTT, th hin mong mun ca c s o to v nhng g
CTT c th mang li cho ngi hc gm c kin thc, k nng v thi .
- Chun u ra:
o L s k vng v nhng kh nng m mt ngi tt nghip c th lm c
nh kt qu ca mt qu trnh o to [3];
o L li khng nh v nhng iu m ngi hc cn bit, hiu v c kh nng
lm c sau khi kt thc mt qu trnh hc
1
[4];
o Chun u ra ca CTT (program outcomes) l mc tiu c th ca mt
CTT c pht biu gc th hin trch nhim i vi ngi hc, c

1
Qu trnh hc c th l mt gi hc, mt hc phn, mt m-un hay hoc ton b mt kha hc.
- - 8
tnh o lng tt hn v thng c xem l cc chun ti thiu cn t
c (v d nh t im TOEIC 400).
- Tng quan gia cc khi nim: S di y [2] c th cung cp mi lin h
khi qut gia cc khi nim c cp trn v cc khi nim khc c lin
quan: (i) vic xy dng mc tiu chung ca CTT cn da trn s mng ca nh
trng, s mng ca khoa, v vai tr ca ca chnh CTT trong vic thc
hin s mng ca trng v ca khoa; (ii) trn c s mc tiu chung ca CTT,
cc mc tiu c th v CR ca CTT c thit k t xy dng cc mc
tiu c th v CR ca cc mn hc thuc CTT; (iii) v trn c s , mc tiu
ging dy v CR ca tng chng, mc thuc mn hc c xc nh.

2.2. Qui trnh xy dng/ iu chnh CR v CTT ca Trng i hc Nha Trang
Vic xy dng CTT hin nay ca Trng i hc Nha Trang ch yu l da
vo cch tip cn theo mc tiu v cch tip cn pht trin. Cch tip cn theo mc
tiu c th hin s quan tm xy dng CR sao cho chng c th p ng tt nht
s mng v tm nhn ca nh trng, nhu cu th trng lao ng v xu hng pht
trin ca cc ngnh o to. Cch tip cn pht trin c th hin trong qu trnh xy
dng ni hm ca CTT v cng tc t chc o to: phn hng chuyn ngnh, xc
nh t l cc khi kin thc, h thng cc hc phn t chn, cc qui nh nhm h tr
c th ha l trnh hc tp,
Qui trnh xy dng/ iu chnh CR v CTT ca Trng i hc Nha Trang
cng phn no cho thy cch tip cn theo mc tiu. Qui trnh ny mi c ban hnh
trong thng 3 nm 2014 trn c s tng hp, cp nht, v hon thin cc qui trnh c
lin quan trc . Quy trnh gm 9 bc
1
:

1
Xem S biu din ca qui trnh ny ti Ph lc.
- - 9
Bc 1: Cn c vo s mng v tm nhn ca nh trng, kt qu kho st nhu cu th
trng lao ng, xu hng pht trin ca ngnh o to, kt qu nghin cu
cc CTT tin tin trong v ngoi nc, khoa xut Ban Gim hiu cho
php xy dng/ iu chnh CR v CTT;
Bc 2: c Ban Gim hiu cho php thnh lp, Hi ng xy dng, iu chnh
CTT ca khoa tin hnh xy dng/ iu chnh mc tiu v CR ca ngnh
o to;
Bc 3: Hi ng vit D tho CTT ln 1 trong r sot m bo tnh h thng,
tnh lin thng vi cc CTT ca cc bc cao hn v thp hn;
Bc 4: Trn c s D tho CTT ln 1, khoa t chc ly kin ca cc bn lin
quan;
Bc 5: Trn c s thng tin thu thp c, Hi ng hon thin D tho CTT ln 1
a ra sn phm l D tho CTT ln 2;
Bc 6: Cn c vo mc tiu o to v CR ca CTT D tho CTT ln 2, Hi
ng tin hnh xy dng/ iu chnh cc hc phn v ni dung ging dy ca
tng hc phn;
Bc 7: Khoa xut k hoch bin son, cp nht v b sung ngun hc liu phc v
cho CTT;
Bc 8: Ban hnh CTT v t chc trin khai;
Bc 9: T nh gi CTT hng nm:
- Nu thy tt th tip tc trin khai CTT;
- Nu c vn th quay li thc hin cc cng vic t Bc 5 ca Quy trnh;
- Sau ti thiu 1 chu k o to (3 nm i vi cao ng, 4 nm i vi i
hc), khoa tin hnh li 9 bc trn.
3. Vic t chc hot ng kim tra nh gi p ng chun u ra
Nu mun ngi hc thay i cch hc th trc ht hy thay i cch nh gi. [3]
3.1. Hiu ng Washback
Hiu ng ny c cp ln u tin trong lnh vc dy v hc ngoi ng,
c nh ngha l tng hp cc tc ng do hot ng KTG mang li cho hot ng
dy v hc [5]. Tc ng c th l tch cc hoc tiu cc. Tc ng l tch cc khi
ngi hc tr nn tch cc hn trong hc tp v hot ng ging dy gn kt tt hn
vi mc tiu. Tc ng l tiu cc khi hot ng KTG dn n nhng kt qu khng
mong i trong dy v hc, chng hn ngi dy khng cn hng th trong vic pht
trin t duy bc cao ngi hc, cn ngi hc th ch tp trung vo kh nng nh
hoc x l nhng tnh hung n gin trong hc tp.
Theo hiu ng ny, ngi hc c xu hng la chn/ s dng cc phng php
hc tp cho mt mn hc m h cho rng chng c th gip h t kt qu cao nht
- - 10
i vi cc hnh thc KTG ca mn hc , v h qu l h chng my quan tm
n cc phng php hc tp do ngi dy gii thiu. Hin tng nhiu hc sinh/ sinh
vin la chn hnh thc gii mu chun b cho cc k thi s dng hnh thc
trc nghim khch quan v ng thi th vi cc hot ng hc tp khc c th coi
l mt v d in hnh.
Hin nay, CR ca nhiu mn hc bao gm c kin thc ln k nng, l thuyt
ln thc hnh. Tuy nhin khi KTG, nhiu ging vin ch quan tm n phn kin
thc hoc l thuyt. iu ny cng gp phn dn n s l l ca ngi hc trong vic
rn luyn k nng v/ hoc tay ngh.
3.2. Kim tra nh gi p ng CR
Mt hin tng kh ph bin hin nay cc trng i hc, cao ng c lin
quan n hot ng xy dng CR v CTT l nhng ngi c trch nhim khng
trnh by, chng minh c mt cch thuyt phc cch thc m theo ngi hc s
t c CR sau khi hon tt CTT.
Thc hin ch trng ca B GD&T, nhiu trng i hc, cao ng t
chc xy dng v chnh thc cng b CR ca cc CTT ang c trin khai ti
Trng. Tuy nhin, mi lin h gia CR ca CTT vi cc hc phn trong
CTT nhn chung cha c xc nh r rng. Tuy mt s CTT c xy dng Ma
trn CR hc phn, mi lin h ny ch yu mang tnh hnh thc. Bn cnh ,
nhiu hc phn cha c quan tm xy dng CR/ mc tiu dy hc. Khi trc tip
ging dy mt hc phn no , nhiu ging vin cng khng ch my n mi lin
h gia CR/ mc tiu ging dy ca hc phn ny vi CR ca ton b CTT. H
qu l n khi t chc KTG i vi cc hc phn, hnh thc v ni dung KTG
nhn chung t bm st cc yu cu ca CR ca chnh hc phn cng nh ca
ton b CTT.
khc phc tnh trng trn, chng ti xut gii php thng qua qui trnh
gm 5 bc nh sau:
Bc 1: Xy dng/ r sot CR CTT;
Bc 2: Xy dng/ r sot Ma trn CR CTT hc phn;
Bc 3: Xy dng/ r sot CR/ mc tiu dy hc ca cc hc phn (chi tit n
tng chng/ch );
Bc 4: Xc nh ni dung v cc phng php dy hc ca hc phn gp phn gip
ngi hc t c CR/ mc tiu dy hc ca hc phn;
Bc 5: Xc nh cc hnh thc v ni dung KTG ca hc phn, gp phn gip
ngi hc t c CR/ mc tiu ging dy ca hc phn.
Ni dung ca cc bc 3, 4, v 5 c th c xy dng thnh bng nh di y
(phn in nghing nhm mc ch minh ha ly v d i vi ch X l v phn
- - 11
tch s liu thuc hc phn Phng php nghin cu khoa hc). Bng ny cn c
xem l mt ni dung bt buc trong Chng trnh ging dy hc phn (hoc cng
chi tit hc phn) ca mi ging vin v c ph bin n ngi hc trc hoc ngay
khi bt u ging dy hc phn.
Ch : X l v phn tch s liu
CR/
Mc tiu dy hc
Ni dung
dy hc
Phng php
dy hc
Hnh thc
v ni dung
KTG
SV bit cch s dng
cc loi thng k m
t ph bin.
Thng k m t
SV nm vng cc bi
ton so snh v bit
cch vn dng.
Bi ton so snh
SV lm bi tp
nhm ti lp v
thng k m t v
bi ton so snh.
SV nm vng php
phn tch tng quan
tuyn tnh v bit
cch vn dng.
Phn tch tng
quan tuyn tnh
SV lm bi kim tra
c nhn v phn
tch tng quan
tuyn tnh.
SV pht trin k nng
lm vic nhm, k
nng thuyt trnh.

- GV thuyt ging
kt hp nu vn
.
- SV lm vic theo
nhm.
SV trnh by kt
qu lm vic nhm
trc lp.
4. Li kt
Xy dng CTT v t chc hot ng KTG l cc cng vic khng c g mi
m trong gio dc i hc ti Vit Nam. Tuy nhin, k t khi yu cu xy dng CR
cho cc CTT tr thnh bt buc th mt s thch thc mi bt u xut hin, th
hin ch yu nht vn xy dng CTT v t chc hot ng KTG nh th no
gip ngi hc t c CR cng b. Hai qui trnh c gii thiu trong bi
vit c th c xem nh l cc cng c mang tnh tham kho nhm gp phn gii
quyt vn ny.

Ti liu tham kho
[1] Phm Vn Lp (1998). Pht trin chng trnh o to: mt s vn l lun v
thc tin. HQG H Ni Trung tm m bo cht lng o to v Nghin cu
pht trin gio dc.
[2] http://assessment.uconn.edu/primer/goals1.html
[3] Jenkins, A. & Unwin, D. (2001) How to write learning outcomes. Available online:
http://www.ncgia.ucsb.edu/education/curricula/giscc/units/format/outcomes.html
- - 12
[4] http://www.ltu.unsw.edu.au/content/course_prog_support/outcomes.cfm?ss=0
[5] Brown, G.; Bull, J.; and Pendlebury, M. (1997). Assessing Student Learning in
Higher Education. London: Routledge.
[6] http://www.cal.org/flad/tutorial/impact/5washbackinstruction.html
- - 13
1b. Kho st nhu cu/yu cu
ca th trng lao ng
1c. Cn c vo S
mng & Tm nhn
1a. Nghin cu cc
CTT tin tin
2. Xy dng/iu chnh:
- Mc tiu o to
- Chun u ra
3a. Xy dng/iu chnh
CTT (D tho ln 1)
4. Ly kin: Ngi s dng lao
ng, Cu SV, GV
5. Hon thin CTT (D tho ln 2)
6a. Xy dng/iu chnh Chng
trnh hc phn
7. Bin son/cp nht/b
sung hc liu
8. T chc trin khai CTT
9. T nh gi
hng nm
6b. Xy
dng/ iu
chnh Chng
trnh GDHP
C vn
Tt
3b. R sot tnh lin
thng vi cc CTT khc
Sau mi chu k o to
Ph lc: Qui trnh xy dng/ iu chnh CR v CTT ca Trng i hc Nha
Trang



































- - 14
XUT QUN L CHNG TRNH O TO
THEO CCH TIP CN M BO CHT LNG CA AUN
Si Cng Hng
1
, L Th Linh Giang
2

Tm tt: m bo cht lng (BCL) bn trong l mt yu cu khng th thiu i vi cc
trng i hc trong qu trnh tham gia kim nh cht lng (KCL). Bi vit ny xut
h thng ni dung qun l chng trnh o to (CTT) theo tip cn BCL ca AUN da
trn b tiu chun nh gi cht lng CTT ca AUN v cc tiu chun thuc h thng IQA
ca AUN. Nghin cu c trin khai cho ngnh Qun tr kinh doanh Trng i hc Kinh
t HQG H Ni nhm nng cao cht lng ton din cho chng trnh v hin thc ha
mc tiu tin nhanh t chun khu vc v quc t.
T kha: chng trnh o to, m bo cht lng, IQA, AUN

t vn
BCL bn trong (Internal Quality Assurance - IQA) l iu m bt k trng
i hc no nghim tc trong vic duy tr cc tiu chun cht lng ca chnh mnh
nn thc hin cho d n c hng n mc tiu KCL trng hay KCL chng
trnh. Do vy, IQA c th tn ti m khng c KCL nhng hot ng KCL ca mt
trng i hc, mt CTT nu trng hay CTT khng c h thng IQA hiu
qu th kh c th t c cc kt qu cao v KCL. Mt h thng KCL hiu qu
v hiu sut nn c gn cht vi mt h thng IQA ca c s o to hay CTT v
vic nh gi tng quan c s o to hay CTT mt yu t then cht ca qu trnh
KCL nn tp trung vo h thng IQA ca c s hay CTT
3
. Vic nh gi
trng i hc hay CTT hu nh ch tp trung vo h thng IQA ca n, do , vic
phi hp c cc gi tr ct li ca b tiu chun nh gi cht lng vi h thng
IQA ca Mng li cc trng i hc ng Nam (ASEAN University Network -
AUN) qun l CTT s gip chng trnh khng nhng c hnh thnh h thng
cht lng ngay t bn trong m cn hng ti qun l cht lng CTT theo hng
tip cn BCL bn ngoi (External Quality Assurance EQA). Trong nghin cu ca
ny, tc gi s cn c vo b tiu chun nh gi cht lng CTT ca AUN (AUN-
QA) v cc tiu chun thuc h thng IQA ca AUN xut h thng ni dung
qun l CTT theo tip cn BCL ca AUN.

1
Ph Vin trng Vin BCLGD, HQG H Ni; Email: conghong75@gmail.com
2
Chuyn vin Phng KT&KCL, Trng i hc An Giang; Email: ltlgiang@agu.edu.vn
3
B GD&T (2012), Bo co t vn v m bo cht lng trong gio dc i hc ca D n Gio
dc i hc 2.
- - 15
1. Gii thiu h thng m bo cht lng bn trong ca AUN
AUN trong qu trnh xy dng b tiu chun nh gi cht lng cc CTT
xut m hnh IQA cho CTT v cc ni hm ca IQA. Cc ni dung xut ca
AUN v m hnh IQA hon ton ph hp vi quan im ca tc gi Williams P. c
nu trong bi vit S pht trin ca cng tc m bo cht lng v kim nh cht
lng gio dc i hc chu u hin nay, ph hp cc ni dung nh hng v
IQA ca Hip hi BCL gio dc i hc Chu u (EUQA), Mng li BCL Chu
-Thi Bnh Dng nh trnh by phn trn. Chi tit m hnh v IQA ca AUN
c th hin nh Hnh 1.

Hnh 1: M hnh h thng IQA ca AUN
Trn c s ca m hnh IQA c xut, AUN xy dng h thng nh
gi IQA vi 12 tiu chun v c c th ha thnh 42 tiu ch, c th:
Tiu chun 1: V chnh sch, bao gm 3 tiu ch vi cc ni dung: nh trng
c chnh sch r rng; c chin lc chnh thc r rng v IQA; c vai tr ca cc bn
c lin quan c m t r rng.
Tiu chun 2: V gim st, bao gm 4 tiu ch vi cc ni dung: nh gi ngi
hc; h thng theo di s tin b ca ngi hc; phn hi c h thng t th trng lao
ng; phn hi c h thng t cu sinh vin (SV).
Tiu chun 3: V nh k r sot cc hot ng ct li (ging dy, nghin cu,
v dch v cng ng), bao gm 3 tiu ch vi cc ni dung: nh k r sot cc hot
ng ging dy/hc tp; nh k r sot cc hot ng nghin cu; nh k r sot cc
- - 16
ng gp cho x hi v cng ng.
Tiu chun 4: V BCL vic nh gi ngi hc, bao gm 4 tiu ch vi cc
ni dung: cc tiu ch cho vic kim tra nh gi (KTG); cc quy trnh KTG; cc
quy nh BCL ca vic KTG; cc th tc khiu ni.
Tiu chun 5: V BCL cn b vin chc, bao gm 3 tiu ch vi cc ni dung:
cc quy trnh b nhim cn b vin chc; h thng nh gi cn b vin chc.
Tiu chun 6: V BCL cc ti nguyn hc tp, bao gm 3 tiu ch vi cc ni
dung: kim tra h thng my tnh; kim tra h thng th vin; kim tra h thng phng
th nghim.
Tiu chun 7: V BCL dch v h tr ngi hc, bao gm 5 tiu ch vi cc
ni dung: cung cp thng tin cho ngi hc; t vn cho ngi hc; ch chnh sch
i vi ngi hc; k tc x cho ngi hc; sn bi, phng tp th dc th thao.
Tiu chun 8: V t nh gi, bao gm 5 tiu ch vi cc ni dung: t nh gi
h thng IQA; t nh gi hot ng dy v hc; t nh gi hot ng nghin cu
khoa hc; t nh gi ng gp cho x hi v cng ng; t nh gi ca nh trng.
Tiu chun 9: V thm nh ni b, bao gm 4 tiu ch vi cc ni dung: thm
nh ni b cc hot ng ging dy/ hc tp; thm nh ni b cc hot ng nghin
cu; thm nh ni b ng gp cho x hi v cng ng; thm nh ni b nh
trng.
Tiu chun 10: V h thng thng tin, bao gm 3 tiu ch vi cc ni dung: h
thng thng tin qun l chung; h thng thng tin qun l v ging dy v hc tp; h
thng thng tin qun l v hot ng nghin cu.
Tiu chun 11: V cng b thng tin, bao gm 3 tiu ch vi cc ni dung: cng
b thng tin v nh trng; cng b thng tin v cc CTT v bng cp; cng b
thng tin v cc hot ng nghin cu.
Tiu chun 12: V s tay cht lng, bao gm 2 tiu ch vi cc ni dung: c
s tay BCL; s tay c ph bin n ging vin (GV) v SV.
2. Gii thiu b tiu chun nh gi chng trnh o to ca AUN
Nm 2005, nhm nh gi cc CTT, AUN da trn c s m hnh IQA v b
tiu chun IQA tin hnh xy dng B tiu chun nh gi CTT dng nh gi
tt c chng trnh khng phn bit khi ngnh, ngnh o to, bao gm 18 tiu chun
v c th ha thnh 74 tiu ch. Sau 6 nm trin khai nh gi 27 CTT ca 11 trng
i hc trong AUN, thng 10/2011, b tiu chun nh gi CTT ca AUN c iu
chnh li gm 15 tiu chun vi 68 tiu ch, c th:
Tiu chun 1: Chun u ra (CR) mong i, gm 4 tiu ch vi cc ni hm
lin quan n: CR c xy dng r rng v c truyn ti vo chng trnh, to
- - 17
nn kh nng hc tp sut i cho ngi hc, bao gm c hai k nng, kin thc
chung v chuyn ngnh, phn nh r rng yu cu ca cc bn lin quan.
Tiu chun 2: c im ca chng trnh, gm 3 tiu ch vi cc ni hm lin
quan n: cch s dng chng trnh trong o to v qun l, s phn nh ca khung
chng trnh vi CR c tuyn b, vic tuyn truyn, qung b chng trnh n
cc bn lin quan.
Tiu chun 3: Cu trc v ni dung chng trnh, gm 7 tiu ch vi cc ni
hm lin quan n: s cn i v kin thc v k nng gia khi chung v khi
chuyn ngnh, s phn nh ca chng trnh ph hp vi tm nhn v s mng ca
trng, tnh ng gp ca mi mn hc cho CR c tuyn b ca chng trnh,
s kt hp v tch hp gia cc mn hc trong chng trnh, s phn nh c b rng
ln chiu su ca chng trnh, s phn nh r rng cc mn hc c bn, cc mn hc
c s, cc mn hc chuyn ngnh v n, lun vn, lun n cui kha, s cp nht
ca chng trnh theo thi gian o to.
Tiu chun 4: Chin lc dy v hc, gm 3 tiu ch vi cc ni hm lin quan
n: vic tuyn b chin lc dy v hc ca khoa hoc ca chng trnh, chin lc
dy v hc cho php SV chim lnh, s dng c kin thc, nh hng v khuyn
khch cch hc nng cao cht lng, y mnh cch hc mang tnh tri nghim nh
th no.
Tiu chun 5: Kim tra nh gi (KTG) sinh vin, gm 7 tiu ch vi cc ni
hm lin quan n: vic KTG trong c qu trnh o to (u vo, qu trnh, u ra),
cc tiu ch KTG, cc phng php c s dng trong qu trnh KTG, s ph hp
ca KTG xc nh vic t c CR mong i, vic cng b cc hnh thc v
phng php nh gi cng vi tnh nht qun trong qu trnh nh gi.
Tiu chun 6: Cht lng ca i ng GV, gm 10 tiu ch vi cc ni hm lin
quan n: s lng GV v cht lng GV tham gia ging dy cho chng trnh, cc
cn c tuyn chn GV, quyn hn, trch nhim v ngha v ca GV, h thng cc
tiu ch nh gi GV, vic thc hin quyn li v ch cho GV.
Tiu chun 7: Cht lng nhn vin phc v, gm 4 tiu ch vi cc ni hm
lin quan n: cht lng v s lng ca i ng nhn vin th vin, nhn vin phc
v phng th nghim, nhn vin phc v phng my tnh, nhn vin h tr cc dch v
o to.
Tiu chun 8: Cht lng ca SV, gm 3 tiu ch vi cc ni hm lin quan
n: vic tuyn sinh u vo v chnh sch tuyn sinh thch hp vi ngnh o to, s
ph hp gia khi lng hc tp d tnh so vi thc t.
- - 18
Tiu chun 9: T vn v h tr SV, gm 4 tiu ch vi cc ni hm lin quan
n: h thng gim st s tin b trong hc tp ca SV, t vn, c vn v phn hi cho
SV, mi trng hc tp ca SV.
Tiu chun 10: Thit b v c s h tng, gm 5 tiu ch vi cc ni hm lin
quan n: ging ng, th vin, phng th nghim, my tnh v cc thit b tin hc,
mi trng hc tp.
Tiu chun 11: BCL qu trnh dy v hc, gm 7 tiu ch vi cc ni hm lin
quan n: s tham gia ca cc i tng lin quan n qu trnh xy dng v pht trin
chng trnh, vic s dng cc kt qu phn hi t SV hon thin chng trnh,
BCL trong dy v hc, KTG ca chng trnh.
Tiu chun 12: Hot ng pht trin i ng, gm 2 tiu ch vi cc ni hm
lin quan n: chin lc pht trin v o to bi dng cho i ng GV v nhn
vin phc v.
Tiu chun 13: Phn hi t cc bn lin quan, gm 3 tiu ch vi cc ni hm
lin quan n: phn hi ca cc i tng l nh tuyn dng, cu SV, GV v nhn
vin phc v.
Tiu chun 14: u ra, gm 2 tiu ch vi cc ni hm lin quan n: cht
lng SV tt nghip, cc hot ng nghin cu khoa hc ca cn b ging dy v SV.
Tiu chun 15: S hi lng ca cc bn lin quan, gm 3 tiu ch vi cc ni
hm lin quan n: kin ca SV, kin ca cu SV, kin ca th trng lao ng.
3. xut cc yu cu qun l chng trnh o to theo tip cn m bo cht
lng ca AUN
Trong vic phn tch b tiu chun IQA v b tiu chun nh gi CTT ca
AUN, tc gi xut vic qun l CTT theo tip cn BCL ca AUN theo cc ni
dung v yu cu sn phm ca cc ni dung nh sau:
Ni dung chnh Ni dung chi tit Yu cu ca sn phm
Ni dung 1: Qun l
CTT theo cc cu
phn chnh ca CTT
(thuc cc tiu chun 1,
2, 3 ca AUN-QA).

1.1. CR mong i
ca chng trnh
- CR mong i ca chng trnh l
mt hp phn khng th thiu ca
CTT, cc ni dung ca CR c
tuyn b r rng, ngn gn v c th
o lng c;
- Bn m t CR mong i ca
chng trnh nu r cc nh v ngh
nghip, ng thi ch r c kin thc
chung v kin thc chuyn ngnh; cc
k nng ngh nghip v k nng mm
cn t c sau khi tt nghip;
- - 19
Ni dung chnh Ni dung chi tit Yu cu ca sn phm
- CR mong i tuyn b c nh
hng cch hc v kh nng hc tp
sut i cho ngi hc.
1.2. Bn c t ca
chng trnh
- Chng trnh c m t chi tit v
cc thng tin lin quan n mn hc
nh: s tn ch, mn hc tin quyt, s
gp phn hin thc ha CR mong
i ca chng trnh
- Chng trnh m t chi tit vic
phn b v thi gian o to cho ton
kha hc; cc iu kin m bo hon
thnh kha hc.
1.3. Cu trc v ni
dung ca chng
trnh
- C gii thiu v chng trnh trong
h thng cc CTT ca nh trng v
s thay i ca chng trnh trong
qu trnh o to;
- C thng k v t l gia cc tng
khi kin thc chung v kin thc
chuyn ngnh, s phn chia cc mn
hc theo cc khi c bn, c s,
chuyn ngnh, kha lun trong khung
chng trnh;
- C ma trn CR ca cc mn hc
trong chng trnh.
Ni dung 2: Qun l
CTT da trn c s k
hoch chin lc (thuc
tiu chun 4 ca AUN-
QA v tiu chun 1 ca
AUN-IQA).
2.1. K hoch
chin lc ca
CTT
- C chin lc pht trin chung cho
Khoa ph hp vi chin lc pht
trin ca trng;
- C chin lc pht trin ring cho
tng chng trnh trong c bit
quan tm n duy tr v pht trin h
thng IQA v hot ng ca n;
- C chin lc dy cho GV, chin
lc hc cho SV v s tham gia ca
cc bn lin quan trong hot ng dy
v hc.

- - 20
Ni dung chnh Ni dung chi tit Yu cu ca sn phm
Ni dung 3: Qun l
CTT da trn hot
ng kim nh, hot
ng nh gi ngi
hc (thuc tiu chun 5
ca AUN-QA v tiu
chun 4 ca AUN-IQA).
3.1. Hot ng
kim nh, hot
ng nh gi
ngi hc
- C KTG SV theo qu trnh: kim
tra u vo, theo di s tin b v
kim tra u ra bng nhiu phng
php khc nhau vi cc tiu ch r
rng gn vi CR mong i ca
chng trnh;
- Cc tiu ch nh gi phi nht qun,
r rng v c cng b ngay trc
khi ging dy cho ngi hc.
4.1. Cht lng ca
i ng GV
- i ng GV c v s lng v
m bo v cht lng theo cc tiu
ch la chn tham gia ging dy cho
chng trnh;
- Quyn hn v trch nhim ca GV
c phn nh r rng v c thng
bo cho GV trc khi tham gia ging
dy;
- Kho st s hi lng ca SV iu
chnh vic dy v hc.
4.2. Cht lng
nhn vin phc v
- Cc nhn vin h tr thnh tho cc
cng vic theo chuyn mn phn
cng.
4.3. Pht trin
ngun nhn lc
- C k hoch bi dng v qun tr
i hc cho i ng cn b qun l
chng trnh, bi dng v phng
php dy hc tch cc, KTG; bi
dng nghip v cho cc nhn vin
phc v.
Ni dung 4: Qun l
CTT da trn c s
cht lng nhn lc
(thuc cc tiu chun 6,
7, 12 ca AUN-QA v
tiu chun 5 ca AUN-
IQA).
4.4. H thng nh
gi ngun nhn lc
- H thng kho st s hi lng ca
SV v hot ng ging dy ca GV v
hot ng o to ca nh trng;
- H thng nh gi p ng y
vic h tr ca nhn vin thng qua
SV cui kha hc.
Ni dung 5: Qun l
CTT da trn c s
5.1. Cht lng
ngi hc
- C cc gii php tuyn chn
ngi hc c cht lng;
- - 21
Ni dung chnh Ni dung chi tit Yu cu ca sn phm
- Thc hin o to vi khi lng
hc tp thc t ng vi khi lng
hc tp cam kt ban u vi ngi
hc.
5.2. Cc hot ng
h tr ngi hc
- C h thng c vn hc tp cho
ngi hc v gim st theo di s tin
b cnh bo hc v i vi ngi
hc.
cht lng ca ngi
hc, cc dch v h tr
ngi hc v c s vt
cht (thuc cc tiu
chun 8, 9 ca AUN-
QA v cc tiu chun 7,
8 ca AUN-IQA).
5.3. C s vt cht
phc v chng
trnh
- C phng hc ring vi cc thit b
h tr dy v hc p ng yu cu ca
dy v hc tch cc;
- C y hc liu v cc trang thit
b phc v chng trnh.
6.1. BCL trong
sut xy dng
CTT, qu trnh
dy v hc
- C s tham gia ca cc i tng
lin quan trong qu trnh xy dng
chng trnh;
- nh k nh gi, ci tin chng
trnh da trn cc chng trnh ca
trng i tc cp nht v da trn
cc kt qu nh gi ca cc i tng
lin quan;
- a dng ha cc hnh thc KTG,
xy dng cc hot ng BCL trong
cng tc KTG gn lin vi vic qun
l sn phm u ra;
- Xy dng s tay cht lng v ph
bin n GV v SV.
6.2. S hi lng
ca cc i tng
lin quan
Hng nm thu thp kin ca cc i
tng lin quan n chng trnh
bng nhiu hnh thc khc nhau.
Ni dung 6: Qun l
CTT da trn cc hot
ng BCL (thuc cc
tiu chun 11, 13, 15
ca AUN-QA v cc
tiu chun 2, 8, 9, 10,
11, 12 ca AUN-IQA).

6.3. H thng
thng tin ca
chng trnh
- Cng b cc thng tin lin quan n
CTT, cc iu kin BCL, cc loi
vn bng/chng ch, cc hot ng
nghin cu thuc CTT
- - 22
4. Chia s kinh nghim thc tin vic trin khai qun l chng trnh o to
theo cch tip cn m bo cht lng ca AUN
trin khai th im qun l CTT theo tip cn BCL ca AUN, tc gi
thc hin vic nh gi hin trng CTT i hc ngnh Qun tr kinh doanh Trng
i hc Kinh t-HQG H Ni lm r cc thun li/u im v kh khn/hn ch
theo 6 ni dung nh hng qun l CTT tip cn BCL ca AUN, gm: cc cu
phn chnh ca CTT, k hoch chin lc ca CTT, hot ng KTG ngi hc
ca CTT, cht lng ngun nhn lc phc v cho CTT, cht lng ca ngi hc
v cc dch v h tr ngi hc, c s vt cht ca CTT v hot ng BCL ca
CTT. Theo , cc kh khn v hn ch chnh trong qu trnh qun l CTT i hc
ngnh Qun tr kinh doanh Trng i hc Kinh t-HQG H Ni l:
- Cha xy dng cc c ch chnh sch c th cho chng trnh t chun
quc t mt cch r rng, mch lc nh: quy nh v quyn hn, trch nhim v ngha
v cho cn b qun l, GV tham gia chng trnh nhim v chin lc, cc sn phm
c th ca tng hot ng trong tng giai on trin khai, cc quy nh v chi tiu ti
chnh
- C s vt cht, trang thit b v hc liu cha c b sung kp thi cho
tng xng vi yu cu t ra;
- i ng cn b qun l v GV c trnh chuyn mn cao v c kh nng
ging dy chuyn mn bng ting Anh c u t, tuy nhin cha c l trnh pht
trin c b rng ln chiu su;
- Cc ngun lc ti chnh phc v cho s pht trin ca chng trnh cha
c phn b c th theo cc hng mc, vic duy tr tnh bn vng v ti chnh cho
chng trnh cha th hin r trong n ban u.
- CR mong i cho chng trnh cn chung chung, cha c th ha
ngi hc, x hi v cc bn lin quan khc c th hiu r c nng lc ca c nhn
ngnh Qun tr kinh doanh t chun quc t;
- Vic iu chnh CTT theo CR mong i v tim cn vi CTT ca
trng i tc cha c thc hin thng xuyn theo nh k;
- Vic t chc cc hot ng BCL trong cc hot ng kho th theo hng
qun l theo sn phm u ra vi cc gii php c th nh: xy dng trng s ni dung
v cu trc thi v CTT cc mn hc trong chng trnh; xy dng b thi theo
cu trc c cng b cha c thc hin.
Trn c s cc kh khn v hn ch trn, tc gi xut mt s gii php
tng cng hot ng qun l CTT i hc ngnh Qun tr kinh doanh Trng i
hc Kinh t-HQG H Ni nhm khc phc cc bt cp, nhm nng cao cht lng
- - 23
ton din cho chng trnh v hin thc ha mc tiu tin nhanh t chun khu vc v
quc t.
Cc gii php tng cng qun l chng trnh o to theo tip cn m bo
cht lng ca AUN c th nh sau:
(i) Gii php tng cng v cht lng ging vin
Mc ch gii php
- Tng cng hn na cng tc qun l CTT trng im thuc chng trnh
nhim v chin lc ca HQG H Ni;
- Tng cng i ng GV c trnh chuyn mn cao, c kh nng ging
dy chuyn mn bng ting Anh, tn dng ti a ngun GV t trng i tc v cc
GV tham gia ging dy t cc chng trnh lin kt quc t trong Trng i hc
Kinh t HQG H Ni ni ring v HQG H Ni ni chung;
- Tng cng bi dng phng php ging dy chuyn mn mn hc bng
ting Anh cho i ng GV tham gia ging dy trong chng trnh.
Ni dung gii php
- Xy dng ban iu hnh nhim v chin lc ca Trng i hc Kinh t
HQG H Ni;
- Tin hnh tuyn chn GV tham gia chng trnh;
- Xy dng k hoch bi dng cho cn b qun l v GV;
- Xy dng k hoch mi cc GV nc ngoi c cht lng tham gia ging
dy cho chng trnh.
(ii) Gii php v hon thin chnh sch qun l cht lng
Mc ch gii php
- Xy dng cc vn bn nng cao cng tc qun l cht lng ca chng
trnh theo tip cn phng php qun l theo sn phm u ra;
- Lm r chc trch ca cc b phn lin quan n chng trnh nhm to
iu kin tt nht cho chng trnh hot ng c hiu qu.
Ni dung gii php
- iu chnh n Xy dng Chng trnh o to i hc ngnh Qun tr
kinh doanh t ng cp quc t nm 2008 thnh n thnh phn Xy dng v
pht trin ngnh Qun tr kinh doanh Trng i hc Kinh t HQG H Ni t
chun quc t theo khung tham chiu ca chu u, vi trit l qun l theo sn phm
u ra;
- Xy dng cc vn bn chi tit ha vic qun l cc hot ng trong qu
trnh vn hnh chng trnh.
- - 24
(iii) Gii php v tng cng c s vt cht, trang thit b, hc liu v ngun
ti chnh
Mc ch gii php
- Tng cng c s vt cht, trang thit b u t cho chng trnh nhm
thc hin cc iu kin BCL nng cao cht lng dy v hc;
- B sung cc trang thit b, hc liu chun ha cc hot ng dy v hc
cho chng trnh;
- Tng cng ngun ti chnh cho trng trnh m bo tnh bn vng.
Ni dung gii php
- Xy dng cc phng hc t tiu chun ti khu vc 144, Xun Thy, Cu
Giy, H Ni GV v SV thun li trong qu trnh dy v hc;
- Mua b sung my chiu, bn gh, iu ha, lp t h thng Wifi cho cc
phng hc, nhp liu cc gio trnh ti liu tham kho cho cc mn hc chuyn mn
bng ting Anh, vit cc ti liu tham kho di dng cc tnh hung thc hnh cho
SV;
- Xy dng k hoch chi tit ti chnh cho cc hot ng nhm to ra sn
phm, gn nghim thu s lng v cht lng sn phm lm c s thanh, quyt
ton ti chnh.
(iv) Gii php v tng cng hot ng BCL bn trong
Mc ch gii php
- Tng cng cc hot ng BCL cho CTT, to bc t ph trong qu
trnh nng cao cht lng dy v hc ca i ng GV v SV;
- Xy dng h thng IQA cho hot ng o to ca CTT i hc ngnh
Qun tr kinh doanh ni ring v ton b cc CTT thuc Trng i hc kinh t
HQG H Ni;
- Khng nh thng hiu cht lng ca chng trnh i vi cc i tng
lin quan v ton x hi.
Ni dung gii php
- Xy dng CR mong i ca chng trnh theo cch tip cn CDIO;
- iu chnh CTT theo CR xy dng so snh vi chng trnh ca
Trng Haas School of Business;
- Qun l cc hot ng dy v hc theo hng tip cn sn phm u ra vi
hnh thc c th: Xy dng trng s ni dung v cu trc thi v CTT cng b
cng khai vi cc i tng lin quan, gp phn quan trng trong vic i mi cng
tc KTG theo xu hng nh gi theo nng lc ca ngi hc;
- - 25
- Xy dng cc b thi lm c s tin ti xy dng ngn hng cu hi thi
cho cc mn hc nhm chun ha cc hot ng KTG v i mi phng php dy
v hc theo cch tip cn sn phm u ra.

Kt lun
Trong iu kin Vit Nam hin nay, khi BCL mi bt u c trin khai
trong vng 10 nm tr li y v nhn thc ca hu ht cn b qun l, GV v SV v
vn cht lng cng nh qun l cht lng cc trng i hc cn hn ch th
cp qun l cht lng ph hp vi cc trng i hc chnh l BCL. Tuy nhin,
trong qu trnh vn hnh qun l theo tip cn BCL cng nn p dng trit l qun l
cht lng tng th, la chn tng bc thc hin mt s c trng c bn ca trit l
qun l cht lng tng th ph hp vi iu kin thc t ca n v nhm hng n
vic p dng trit l qun l cht lng tng th mt cch ton din trong tng lai,
hay ni cch khc, h thng qun l cht lng tng th trong trng i hc, qun l
CTT khi c xy dng s da trn nn tng ca h thng BCL.
Chnh v vy, vic gii thiu m hnh v h thng IQA v b tiu chun nh
gi cht lng (c th coi nh l mt phn ca EQA) ca AUN, t xut cc ni
dung ct li ri t c th ha cc ni dung xut thnh cc sn phm u ra
nh gi thc trng CTT nhm qun l CTT theo tip cn BCL ca AUN. Trn
c s ca cc xut ny cc c s gio dc i hc c th nh gi cc CTT
thy r cc u im, bt cp, cc thun li, kh khn trong hot ng qun l CTT.
Trn c s , c s gio dc i hc c th xy dng cc k hoch hnh ng khc
phc cc bt cp v pht huy ti a u im ca CTT. Chnh hot ng ny l c s
nh trng hnh thnh h thng BCL c bn trong v bn ngoi nhm tin ti mc
tiu ti thng l xy dng vn ho cht lng trong nh trng.

Ti liu tham kho
1. B GD&T (2009). Ti liu Kha tp hun nh gi ngoi kim nh cht
lng trng i hc. H Ni.
2. B GD&T (2009). Ti liu Tp hun Vn ha cht lng v vai tr, hot ng
ca Trung tm m bo cht lng trng i hc, H Ni.
3. B GD&T (2009). Thng bo kt lun ca Ph Th tng, B trng Nguyn
Thin Nhn ti Hi ngh ton quc v cht lng gio dc i hc, ngy
05/01/2008, H Ni.
4. B GD&T (2010). n xy dng v pht trin h thng Kim nh cht lng
gio dc i vi gio dc i hc v trung cp chuyn nghip giai on 2011-
2020, H Ni.
- - 26
5. B GD&T (2012). Bo co t vn v m bo cht lng trong gio dc i hc
ca D n gio dc i hc 2.
6. Williams P. (2008). Higher education in Europe: current developments in quality
assurance and accreditation,
http://www.chea.org/pdf/2008_SW_Peter_Williams_Presentation.pdf.
7. http://www.aunsec.org/news/index.php.
8. http://www.brisbanecommunique.deewr.gov.au/NR/rdonlyres/F7C48D9-DA8D-
4CFD-8C6A14E001E2E39/23073/FinalQAPrinciples.pdf).
9. http://www.enqa.eu/files/ESG_v03.pdf



























- - 27
NNG CAO CHT LNG O TO BNG CHUYN I
CHNG TRNH O TO THEO HNG CDIO
Trn Don Sn
1

Tm tt: Kt qu ca qu trnh o to i hc ph thuc vo rt nhiu vn , trong
khng th khng k n chng trnh o to (CTT). Mun i mi cn bn v ton din
nn gio dc Vit Nam nh yu cu ca Ngh quyt Trung ng 8 th vic u tin phi lm
l i mi CTT. i mi chng ta phi nhn li v phn tch nhng tn ti trong CTT
hin nay ca chng ta v c ci nhn bin chng trn c s nghin cu nhng gii php m
th gii ang ng dng vn dng cho ph hp. Trong khun kh ca bi tham lun, tc
gi bi vit trnh by 4 vn c bn sau: (1) thc trng CTT ca khi ngnh k thut
hin nay v nhng tn ti cn i mi; (2) gii thiu m hnh CDIO v s pht trin ton
din ca ngi dy v hc, p ng yu cu ca x hi; (3) xut mt CTT mi trong
ct li p dng gii php CDIO v (4) kt lun v kin ngh.
T kha: nng cao cht lng, chng trnh o to, CDIO

1. Thc trng ca chng trnh o to ca khi ngnh k thut v nhng ni
dung cn i mi
Trong mt CTT ca mt trng i hc hay c th hn ca mt ngnh,
thng phi tun th theo khung ca B GD&T gm nhng phn chnh sau:
1.1. Mc tiu
Ty theo tng ngnh ngh, nhng ni chung u nhn mnh n vic cung cp
nhng kin thc (khi kin thc c bn, c s v chuyn ngnh). Cc khi kin thc
ny s c th hin cc cng mn hc
1.2. Ni dung
thc hin mc tiu trn, ni dung ca CTT c th hin qua vic trang b
cho ngi hc cc khi kin thc. Nhn li cc CTT hin nay (c bit khi ngnh k
thut), cc khi kin thc y khng tng xng gia l thuyt v thc hnh. Trn
80% cc mn hc khng c thc hnh th nghim hoc c nhng khng c ch
trng. Qu trnh truyn t kin thc t ngi dy, ngi hc rt th ng mang tnh
cht mt chiu.
1.3. Phng php nh gi
Ch yu da vo thi c (thi gia k v thi cui k)
Nhn xt v CTT hin hnh:
Mc tiu ca CTT cha ton din, ni dung o to cha p ng c mc
tiu, ch yu trang b kin thc l thuyt. Chng trnh nng mang m tnh hn lm.

1
Ging vin Khoa C kh, Trng i hc Bch khoa, HQG-HCM
Email: tdsonbk@yahoo.com
- - 28
Trong qu trnh hc tp, sinh vin t c trang b k nng (qua phng php
ging dy v thc hnh). Phng php lm vic nhm cha c ch trng. Cc kin
thc sinh vin thu nhn c rt ri rc, khng mang tnh h thng. Cc kin thc
c x nh thnh nhng mn hc c kin thc qu chuyn su, t c ng dng
trong thc t. c bit l phng php hc cn th ng, thy gio ng vai tr trung
tm. Sinh vin sau khi tt nghip v c s lm vic khng c kh nng hnh thnh
tng, thit k trin khai v vn hnh. Ch c kh nng sao chp, tnh ton v v vi
(v d: sinh vin c kh khi nhn nhim v lm lun vn tt nghip, nu nh thit k
mt thit b c sn th h v vi rt gii, sao chp trn c s thit b c sn, cn nu
nh yu cu h xut tng thit k mt ci my mi th h rt lng tng v hu
ht khng lm c. iu ny ni ln kh nng sng to v k nng thc t khng c).
Trong qu trnh hc tp trng i hc, sinh vin rt t c cung cp nhng
kin thc v x hi. Trch nhim i vi c nhn, ngh nghip v x hi rt m h.
Nhn ni v kha cnh ny, ti xin ly mt v d v CTT ngnh K thut c kh ca
mt trng i hc i Loan. CTT ca h c nhiu mn x hi bt buc nh:
Popular Novels and Genre Movie Creativity; Introduction to Novels; Appreciation of
Classic Poems; Selected Readings in Prose of Life Conservation,(tm dch: Tiu
thuyt i chng v Sng to in nh, Nhp mn Tiu thuyt, nh gi Th ca c
in, Nhng bi c chn lc v Vn xui bo tn cuc sng,). Nhn xt: c tht
khng? hc ngnh k thut c kh th my mn ny cng lm ch l mn t chn thi
ch? ti khng tin y l nhng mn bt buc). T , chng ta mi thy c h o
to con ngi ton din nh th no!
2. M hnh CDIO: s pht trin ton din ca ngi dy v hc, p ng yu cu
x hi
CDIO l mt gii php nng cao cht lng dy v hc, p ng i hi ca x
hi. CDIO c vit tt t 4 t ting Anh: Conceive Design Impliment Operate
(Xy dng tng, thit k tng, thc hin tng v vn hnh). CDIO c khi
xng vo u nm 2000 ti mt s trng i hc M, trong dn u l MIT v
hin nay, n c ng dng ti nhiu trng i hc ca M. Mc tiu ca gii php
ny l ng dng cho cc ngnh k thut, tuy nhin n c th ng dng cho cc ngnh
khc nh kinh t, qun tr, trn c s thay i mt t cho ph hp vi c im ngnh
ngh. V khng c thi gian trnh by cn k gii php ny, ti ch xin trnh by tm
tt ni dung ca n nh sau:
CDIO ra 4 tr ct ct li m sinh vin cn t c khi ra trng, l:
- Kin thc v lp lun ngnh (phn 1) hay cn gi tr ct 1;
- K nng c nhn, ngh nghip v phm cht (phn 2) tr ct 2;
- K nng lm vic nhm v giao tip (phn 3) tr ct 3;
- - 29
- Nng lc hnh thnh tng, thit k, thc hin v vn hnh (phn 4) tr ct 4.
Ni tm li sinh vin khi ra trng cn c kin thc, k nng v thi v qu
trnh hc tp sao cho khi tt nghip sinh vin c kh nng sng to t tng ban u
cho n thit k, trin khai v vn hnh.
Mt vn rt quan trng l khi xy dng cc yu cu cho bn tr ct, ngi ta
a ra hai khi nim quan trng l cp v gi tr cp (hay cn gi l mc ).
Qui nh 4 cp cho mi tr ct v cp sau c c th ha hn cp trc. V
d tr ct 1- kin thc v lp lun ngnh. Kin thc cp mt l sinh vin phi
c hc v kin thc c bn, c s v kin thc chuyn ngnh. Trong CDIO k hiu:
1.1 (1: Tr ct 1, 1: kin thc c bn, cn cp 2, ta k hiu: 1.1.2 s 2 y mun
i c th hn nh kin thc c bn v i s tuyn tnh hay 1.1.3 l kin thc v ton
xc sut thng k,). Khi xy dng CTT ngnh, chng ta dng li cp 3, cn
khi lp cng chi tit (gio vin ging dy phi son tho c th hn cp 4).
Yu cu v gi tr ca cp 3 khi xy dng CTT ngnh nh Trng (Khoa) phi
tin hnh kho st, thc t ngi ta yu cu nh th no, chng ta khng t t ra.
Kho st y c tin hnh t cc bn lin quan nh cng ty, x nghip s dng
ngi lao ng, kho st cc chuyn gia c kinh nghim, kho st cc hip hi ngnh,
cc ging vin v cu sinh vin,... Vic kho st ny rt mt thi gian v i tng
c kho st phi ng v c trch nhim (tt nhin, vn ny chng ta c tham
kho cc chng trnh ca nc ngoi). Gi tr cp yu cu c chia lm 6 nhm
nh bng sau:
Nhm
Gi tr cp
yu cu
ngha Ghi ch
1 0.0 2.0 C bit qua, c nghe qua
2 2.0 3.0 Hiu, c th tham gia
3 3.0 3.5 C kh nng ng dng
4 3.5 4.0 C kh nng phn tch
5 4.0 4.5 C kh nng tng hp
6 4.5 5.0 C th nh gi
Bng 1: Gi tr cp yu cu khi xy dng chng trnh o to
Qua kt qu kho st, cng mn hc thng yu cu gi tr cp t 24.
Cn di mc 2 (trn 50% trong cc chng ca mn hc ) th khng nn hnh thnh
mn hc .
Kt lun: Gii php CDIO vi mc tiu cng nh ni dung hng n vic o to con
ngi ton din. Sinh vin sau khi tt nghip ra trng c kin thc, k nng v
trch nhim ca c nhn i vi ngh nghip, ph hp vi bi cnh x hi nht nh.

- - 30
3. Chng trnh o to theo hng CDIO
Nh trn trnh by, CTT cho khi ngnh k thut hin nay cn nhiu hn
ch. V vy, vic i mi l cn thit. Qua kinh nghim ging dy cng nh tham kho
cc CTT trn th gii, mi ngnh s chn cho mnh nhng chng trnh thch hp.
y tc gi ch trnh by mt trong nhng gii php tham kho lp CTT l theo
nh hng CDIO.
o to mt sinh vin sau khi ra trng t c 4 tr ct vi nhng gi tr
cp ph hp vi bi cnh x hi nht nh, Khoa C kh, Trng i hc Bch
Khoa, HQG-HCM xy dng CTT gm cc phn nh sau:
Mc tiu ca CTT (Program Purpose )
Chun u ra ca CTT (Learning Outcomes )
tng thit k CTT (Program Idea )
Khung CTT (Program Plan )
Ma trn cc mn hc (Program Design Matrix )
cng mn hc (Syllabus)
y, ti mun trnh by k hn mt cht v cng mn hc. Trc y,
trong chng trnh ca chng ta trong cng mn hc khng th hin ni dung
chun u ra ca mn hc m theo CDIO th y l li l vn ct li. Tt c vic
dy v hc u phi bm vo chun u ra, n ging nh mt mc tiu c th, kim ch
nam cho vic dy v hc. Sau khi c chun u ra ri mi xy dng cc bi hc, cc
chng, cc mc theo yu cu ca chun u ra. Chng ta ng nhm tng chun
u ra l sau khi trnh by mt vn , sinh vin cn nm c g m nn hiu chun
u ra l t c chun u ra cng nh mc ca n th sinh vin cn hc
nhng ci g v hc nh th no. Hai suy ngh nh vy c s khc bit. cng mn
hc l bn cam kt gia ngi dy v hc. Trc khi ging dy, ngi dy phi ph
bin cho ngi hc v chun u ra, cch dy v hc, cch nh gi kt qu hc tp.
Theo xu hng ca th gii vic nh gi kt qu ca ngi hc l theo qu trnh. Thi
kt thc mn hc, thng thng ch chim 30%. Trong qu trnh ging dy, ngi thy
bng tnh yu ngh nghip, yu thng hc tr phi truyn la cho sinh vin tinh thn
khao kht hc hi, hc tp sng to, hc tp sut i.
4. Kt lun v kin ngh
Trng i hc Bch Khoa, HQG-HCM ang xy dng CTT 4 nm. Khoa
C kh ang thc hin nhim v ny mt cch khn trng v c trch nhim. y l
mt c hi thy v tr thay i v thit lp CTT mi theo hng nhng gii php
tin tin trn th gii. Mc tiu ca chng ti l hi nhp. thc hin mc tiu ny,
chng ti t ra cho mnh cc cu hi: dy ci g? dy nh th no? t c chun
u ra t kt qu kho st? Trong qu trnh son tho cng mn hc, vn chng
- - 31
ti quan tm nhiu l ti liu hc tp. Khng th t c mc tiu hi nhp khi
chng ta s dng nhng ti liu xa l vi cc trng i hc trn th gii.
Chng ti tin rng: Chng ti s c nhng bc tin mi trong s nghip ging
dy ca mnh v s o to ra nhng sinh vin c th lm vic trong mi trng quc
t v c trch nhim vi bn thn, ngh nghip v x hi.

Ti liu tham kho
1. Khung chng trnh o to theo Lut Gio dc 2005.
2. on Th Minh Trinh, Nguyn Quc Chnh, Nguyn Hu Lc, Phm Cng Bng,
Peter J. Gray, H Tn Nht. Thit k v pht trin chng trnh o to p ng
chun u ra. NXB HQG-HCM.
3. www.cdio.org
4. V Vn Thng. Tip cn CDIO nng cao cht lng o to i hoc, cao ng
Vit Nam.
5. Chng trnh o to ngnh k thut c kh ca cc trng i hc:
+ Trng i hc Bch Khoa Hongkong
+ Trng i hc Petronas Malaixia
+ Trng i hc i Loan:

National Tawan University of Science and Technology
+ Trng i hc Hn Quc: Konkuk University
+ Trng i hc Canada: E

cole de Technologie Supe

rieure; E

cole Polytechnique
+ Trng i hc n : National Institute of Technology Tiruchirappalli














- - 32
I MI CHNG TRNH O TO THEO HNG LIN THNG
V LIN NGNH TI TRNG H KHXH&NV, HQG-HCM
ThS. Nguyn Duy Mng H
1

Tm tt: Tnh lin thng l mt trong nhng c im c bn ca hc ch tn ch. Xu hng
lin ngnh trong chng trnh o to (CTT) v nghin cu xut hin nhiu trng i
hc trn th gii t vi thp nin cui th k XX nhm p ng nhu cu ca thi i ton cu
ha. Bi vit (i) khi qut c s l thuyt v tnh lin thng v lin ngnh ca CTT, (ii) phn
tch tnh cp thit ca vic xy dng v pht trin CTT theo cc xu hng ny ti Trng
H KHXH&NV, HQG-HCM, ng thi (iii) xut mt s gii php c th cho cng tc
i mi cc CTT ang trin khai ti Trng nhm gip cc khoa/ b mn tng bc ci tin
CTT, gp phn nng cao cht lng o to ngun nhn lc cht lng cao theo nhu cu
ca x hi Vit Nam hin i trong thi i hi nhp. Hy vng bi vit cng s gp phn b
sung cc chng trnh hnh ng c th cho cc chin lc v o to theo nh hng lin
thng v lin ngnh ca HQG-HCM ni chung, ca cc trng thnh vin trong HQG-
HCM ni ring.
T kha: i mi, chng trnh o to, lin thng, lin ngnh

1. Dn nhp
T khi Trng H KHXH&NV, HQG-HCM, chnh thc p dng hc ch tn
ch vo nm 2006 n nay, hng lot cc CTT ca cc khoa/ b mn tr nn ngy
cng linh hot hn sau khi c r sot, chnh sa v cp nht nhiu ln, ng thi
mt s CTT cng tham gia t nh gi v nh gi ngoi theo B Tiu chun
AUN-QA th hin n lc tng bc hi nhp ca nh trng. Trong qu trnh iu
chnh v i mi ny, nhiu khoa/ b mn bt u ch n tnh lin thng v lin
ngnh trong cc CTT c bc i hc v sau i hc, ly kin ca cc bn lin
quan b sung cc kin thc v k nng cn thit qua vic a thm cc mn hc
mi hoc tch hp thm vo cc mn hc theo cc nh hng u ra khc nhau hoc
lin thng mt s mn hc trong cc CTT cc khoa/b mn khc. y l xu hng
tt yu trong chin lc o to ca nh trng, ca HQG-HCM, v ca cc trng
i hc Vit Nam ni chung trong giai on hin nay.
Qua vic t chc Hi ngh nh tuyn dng/ cu sinh vin v thc hin k hoch
ci tin CTT, Hi ng Khoa hc v o to cp khoa/ b mn ng gp tch cc
vo vic xy dng, r sot v chnh sa CTT, gp phn ci thin cht lng ca qu
trnh t chc o to. Tuy nhin, thc t cho thy vic xy dng, r sot v chnh sa

1
Trng Phng KT&BCL, Trng H KHXH&NV, HQG-HCM
Email: ndmongha@yahoo.de
- - 33
CTT ti cc n v o to theo nh hng lin thng v lin ngnh cn gp nhiu
kh khn do nhiu l do khch quan v ch quan, cn phi c tho g tng bc.
2. c im ca CTT theo nh hng lin thng v lin ngnh
Lin thng (articulation) thng ch mi lin h gia cc mn hc, ngnh hc,
bc hc khc nhau c ni kt mt cch logic v c h thng. Thiu tnh lin thng,
ni dung hc tp s tr nn ri rc, thiu tnh h thng. Ngoi ra liu lng ni dung
a vo nhiu khi nng n do lp i lp li, do thiu o lng kin thc thu c qua
tng bc hc v cng do quan nim th tha cn hn thiu. Thiu lin thng, i
hc khng th no tr thnh mt thc th sinh ng, khng th no hp thnh h
thng. Thiu tnh h thng, hc ch tn ch ch l bnh mi ru c Chng trnh
hc khi lin thng s to iu kin cho sinh vin c chuyn i (transfer) cc mn
hc t kt qu nhng trng khc m khng phi hc li [ Huy Thnh 2001:
3-5, 14].
Theo T in Gio dc hc [Bi Hin, 2001: 242-243], lin thng gia cc
mn hc l mi quan h gia cc mn hc v mt ni dung kin thc v k nng cho
php cc mn hc tha k c kt qu dy hc ca nhau, b sung v h tr cho nhau,
trnh c nhng ni dung trng hp, khng gy cn tr ch tc cc ngun thng tin
(kin thc) trong qu trnh ging dy v hc tp. Lin thng gia cc ngnh hc ch
mi quan h gia cc ngnh hc, bc hc (ph thng, dy ngh, trung hc chuyn
nghip, cao ng, i hc,) v trnh ni dung o to, cho php ngi hc ngnh
ny chuyn tip sang ngnh kia mt cch thun li, khng b tr ngi v s trng hp
qu nhiu hoc v sai bit qu xa v ni dung v phng php o to. Cc hnh thc
lin thng bao gm c lin thng ngang gia cc ngnh hc v lin thng dc gia
cc bc hc.
m bo tnh lin thng gia cc mn hc, ngnh hc cn c s ch o v
phi hp cht ch trong cng tc bin son chng trnh ngay t u, ch r cc mc
yu cu v ni dung CTT. Cng cn lu c bit n tnh lin thng, tnh h
thng khi xy dng CTT theo hc ch tn ch nhm em li hiu qu o to nh
mong mun. iu ny i hi vic xy dng CTT phi khoa hc, c s phi hp
cht ch gia Hi ng Khoa hc v o to ca cc ngnh, cc cp, cc trng,
Tnh lin ngnh (interdisciplinarity) l khi nim ch tnh cht ca ngnh khoa
hc c hn mt chuyn ngnh tham gia. Th k 21 hng n vic xy dng kin thc
mang tnh lin ngnh: va su va rng, vi t duy phc hp theo yu cu ca thc ti
khch quan nhm o to con ngi ton din hn. Vic ch n cc yu t lin
ngnh trong xy dng CTT l cn thit. Gn y, Vit Nam bt u c xu
hng quan tm n tnh lin ngnh trong lnh vc gio dc i hc, th hin qua cc
bi vit, cc hi tho, cc cng trnh nghin cu, ca mt s tc gi lm vic trong
- - 34
lnh vc gio dc i hc. Hi tho Nng cao nng lc o to ngun nhn lc cc
ngnh khoa hc x hi v nhn vn ti Trng i hc Th Du Mt vo thng 10
nm 2013 tp hp cc bi vit v vn ny trong c bi Nghin cu lin ngnh
mt yu cu quan trng trong nghin cu khoa hc x hi Vit Nam hin nay ca
Dng nh Tng [2013: 314-322], phn tch xu hng tt yu ca tnh lin ngnh:
t sau th chin th II, xu th ca t duy khoa hc l t duy phc hp
tng bc khc phc c nhng hn ch ca t duy n ngnh, lin kt c
sc mnh ca cc nh khoa hc trn nhiu lnh vc khc nhau, hnh thnh
nhng nhm ngnh, lin ngnh c s tch hp ca nhiu ngnh, qua nghin
cu v x hi ngy cng su sc v ton din hn.
Hi tho ny cng chng kin nhiu xut xy dng, pht trin nghin cu
lin ngnh bng cch thc hin song hnh hai nhim v: (i) to s lin kt gia cc
ngnh trong qu trnh nghin cu, v (ii) xy dng cc ngnh c s tch hp ca nhiu
ngnh khc nhau. Mun vy, cn xy dng i ng c trnh chuyn mn cao. Bi
vit mang tn Mt cch hiu v lin ngnh trong nghin cu, o to v s dng
ngun nhn lc s hc ca Nguyn Hong Anh Tun [2013: 46-55] phn tch ci
nhn ng v khi nim lin ngnh vi t cch l mt phng php v hng tip cn,
mt s phng din nghin cu lin ngnh ca s hc, t phng din lch s-vn
ha, lch s-kho c n phng din lch s-ngh thut, t cng xut chin
lc pht trin ngun nhn lc v hng nghip. Tc gi Hunh Th Lim vi bi vit
C s ca tch hp lin mn trong vic xy dng chng trnh o to bc i hc:
trng hp chuyn ngnh vn hc v chuyn ngnh lch s [2013: 231-237] trnh by
nguyn tc v hnh thc ca tch hp lin mn, phn tch mi lin h c tnh quy lut
gia vn hc v lch s, mc ch sau cng l nhm o su, m rng kin thc gip
sinh vin (SV) pht hin ra tnh quy lut ca vn .
Nh vy, xu hng lin ngnh l c th ca nhiu ngnh khoa hc m in
hnh l cc ngnh khoa hc x hi v nhn vn v tnh cht phc hp ca bi cnh v
tnh bt nh ca x hi trong qu trnh vn ng v pht trin khng ngng, nht l
trong thi i ton cu ha. Cc CTT mang tnh lin ngnh cng gip SV ra trng
tm c vic lm d dng hn trong th trng lao ng rt a dng v linh hot hin
nay.
R rng l hi nhp v p ng yu cu thc tin ca x hi Vit Nam
ng i trong c nhng i hi ngy cng cao v kht khe ca th trng lao
ng, cn c thm nhiu nghin cu v cch thc xy dng cc CTT mang tnh lin
thng, lin ngnh.


- - 35
3. C s v bi cnh ca vic i mi CTT
xy dng, pht trin v i mi CTT cn da vo c s l lun ca vic
thit k chng trnh cng nh lu rng khi sinh vin hon tt vic hc khng phi
n thun l h tch ly cc tn ch m cc tn ch phi c tch hp sao cho c
ngha mu cu kin thc, c tnh h thng v chiu su cn thit [Gardiner, 1996;
dn theo Diamond, 1998: 2]. Mc tiu ca mn hc, cu trc ca cc chng, bi
ging, s phn b cc hot ng ging dy v hc tp d kin, quy nh v kim tra
nh gi ca mt mn hc cn phi c tnh h thng, nht qun. Ngoi ra, vic thay
i, pht trin lin tc i vi CTT l mt yu cu bc thit: l sn phm mang tnh
thi i, CTT cn phi c cp nht cho ph hp vi thc tin theo yu cu ca nh
tuyn dng v x hi.
Theo Tyler [1970; dn theo Oliva, 2001: 140-142], ngi xy dng chng
trnh cn xc nh cc mc tiu chung bng cch tp hp cc d liu t ba ngun:
ngi hc, cuc sng ang thc din ra bn ngoi nh trng v bn thn cc mn
hc trc khi xt n trit l gio dc v tm l hc tp. i vi yu t ngi hc,
CTT theo hc ch tn ch cn linh hot, mm do nhm p ng a dng theo nng
lc, nguyn vng, s thch, mc u tin khc nhau ca ngi hc, mang tnh c
nhn ha cao [ Huy Thnh, 2001: 10-11]. Cn cuc sng ang thc din ra ngoi x
hi trong thi i hi nhp v ton cu ha hin nay cho thy c nhiu s bin i v
c xu hng ph thuc ln nhau (interdependence) ngy cng r nt khng nhng gia
cc dn tc, quc gia, khu vc trn th gii m cn gia cc lnh vc khc nhau, gia
cc ngnh ngh khc nhau [Chris 2012]
1
. gii quyt cc vn t nhin v x hi
ngy cng phc tp hin nay, khng th n thun s dng mt loi kin thc, k nng
chuyn mn ca mt ngnh ngh c m phi c s phi hp nhiu lnh vc ngnh
ngh khc nhau. thnh cng trong cng vic, ngi tt nghip phi c kin thc
lin ngnh cng nh kh nng hc tp sut i.
Gary Burnett [1998] khng nh rng chng trnh gio dc hng v ni dung
(content-oriented programs) l loi hnh ph bin nht trong xu hng gio dc a vn
ha trn th gii vn ngy cng tr nn ph bin hn nhm o to cc cng dn ton
cu. Xu hng i chiu, so snh trong cc CTT i hc c xem nh l vic ng
dng c th nht ci loi hnh m Gary Burnett khng nh ph bin nht ny. Tnh so
snh, i chiu c th hin trong tng mn hc, tng chng trnh hc. c kh
nng so snh i chiu, SV cn c trang b kin thc lin ngnh v t duy bc cao,
bit phn tch, tng hp v nh gi.

1
bo co trong bui ni chuyn chuyn vi sinh vin Khoa Gio dc nm 2012 v ch giao tip
xuyn vn ha trong chng trnh trao i hc gi Trng i hc Findley, Hoa K vi Trng
HKHXH&NV, HQG-HCM
- - 36
Ngoi ra, theo cc yu cu v kim nh cp CTT nh yu cu ca B Tiu
chun AUN-QA v mt s m hnh xy dng CTT chng hn nh m hnh CDIO,
vic xy dng CTT phi ton din, va rng va su, th hin khng nhng kin
thc v k nng chuyn mn m cn kin thc v k nng chung cng vi cc t cht
v thi hc tp v hnh ngh cn thit, song song vi vic xy dng chun u ra
hng v ngi hc. cng l trit l hc tp hin i. Cc CTT c nhiu kin
thc v k nng chung c th lin thng vi nhau. Cc k nng chung c bn cn lu
l: giao tip; trnh by (ni, vit); t hc, t nghin cu; t duy sng to; s dng
ngoi ng v tin hc, lm vic c lp; hp tc, lm vic nhm; lp k hoch; t chc,
qun l thi gian; gii quyt vn ;.... Mt s k nng c th c lng nghp vo
nhiu mn hc, trong nhiu hnh thc dy hc khc nhau, vi cc mc khc nhau.
Phng thc, chin lc dy hc tch cc hng v ngi hc hin nay i hi
ging vin phi bit thit k cc hot ng dy v hc sao cho ngi hc pht trin cc
kh nng cn thit ca th k 21 nh lm vic nhm, gii quyt vn , t duy phn
bin c lp, sng to, thng qua cc hnh thc hc tp nh tp lm d n, hc tp
cng ng, nghin cu khoa hc, ng vai, i thc t/ in d, tham d hi tho,
Nhng phng php dy v hc ny i hi kin thc, k nng rng v su gii
quyt vn , i hnh tnh lin ngnh cao phi hp ng b, hp tc tt,
Tm li, yu cu ca thi i, cc tiu chun nh gi CTT cng nh nguyn
tc xy dng, c im ca CTT theo hc ch tn ch l nhng c s tin quan
trng cho vic nh hng tnh lin thng v lin ngnh trong cc CTT hin nay, da
trn tnh h thng, tnh cn bng v tnh cp nht ca CTT.
4. Thc trng v nhu cu pht trin CTT theo nh hng lin thng v lin
ngnh ti Trng H KHXH&NV, HQG-HCM
4.1. Lin thng gia cc mn hc, ngnh hc trong phm vi Trng H KHXH&NV,
HQG-HCM
Hin nay, tnh lin thng trong cc CTT ca nh trng theo hc ch tn ch
th hin r vic cc mn thuc khi kin thc gio dc i cng (gi tt l cc mn
hc chung) v cc mn hc v ngoi ng, tin hc. Cc mn chung gm cc mn hc
do nhiu khoa/ b mn khc nhau tham gia o to m hu ht cc SV cc ngnh khc
nhau u phi hc nh cc mn C s vn ha Vit Nam, Dn lun ngn ng, Thc
hnh vn bn ting Vit, i cng vn ha phng ng, Lch s vn minh phng
Ty, Tm l hc i cng, X hi hc i cng, Lch s ng, T tng H Ch
Minh,... Cc khoa c o to cc mn hc chung l Vn hc v Ngn ng, Lch s,
Trit hc, Tm l hc, Vn ha hc, X hi hc, Mt s CTT to c hi cho
SV chnh qui vn bng 2 khng phi hc li cc mn hc chung m h hc (v c
im t) ti cc trng i hc trong c nc. iu ny gip cho SV c c hi ly
- - 37
c bng i hc th hai sau thi gian o to l 2 nm hoc 2 nm ri, tit kim
c thi gian v chi ph hc tp.
SV cc khi ngnh ngoi ng c hc cc mn ngoi ng th hai c lin
thng vi mt khoa/ b mn ngoi ng khc hoc qua Trung tm ngoi ng ca
Trng. C CTT vn bng kp nh CTT song ng Nga-Anh trong 5 nm (ting
Anh trnh cao ng). Vi cc chng ch ngoi ng v tin hc do SV t tch ly theo
ng yu cu, SV c min hc ngoi ng, tin hc khi hc tip lin thng bt c
chuyn ngnh no, k c bc sau i hc. Khoa Ng vn Anh c CTT h lin
thng dnh cho SV t bc cao ng hc tip ln i hc.
SV v hc vin cao hc cc khi ngnh vn ha-x hi, nhn hc, c hc
nhiu mn lin thng vi cc CTT ca cc khoa nh X hi hc, Nhn hc, Vn ha
hc, Vn hc v Ngn ng, Vit Nam hc, ng phng, Quan h quc t, Lch s,
Chng hn, hc vin cao hc chuyn ngnh Vn ha hc theo phng thc I c th
chn cc mn ca Chu hc, Dn tc hc, Ngn ng hc, a l-Mi trng, Vit
Nam hc, X hi hc,
c bit, s lin thng gia cc chuyn ngnh trong cng ngnh o to th
hin r nhiu khoa/ b mn. SV ca cc chuyn ngnh thuc cng mt ngnh c
hc chung rt nhiu mn c s ngnh. SV ca cc ngnh gn nh Tm l hc v Gio
dc hc (chuyn ngnh Tm l Gio dc), X hi hc v Cng tc x hi, Nhn hc
v Vn ha hc, c mt s mn hc chung c th c dy lin thng. SV cc khi
ngnh c bn v ng dng gn nhau cng hc lin thng mt s mn nh SV Khoa
Bo ch v Truyn thng c th hc cc mn thuc v ngn ng v ting Vit Khoa
Vn hc v Ngn ng, SV Khoa Lch s c th ng k hc mn Quan h kinh t
quc t ca Khoa Quan h quc t,.
Ngoi ra, danh mc cc mn hc t chn theo cc nh hng u ra khc nhau
ngy cng c m rng vi cc mn hc c lin thng nhiu CTT. Trn
nguyn tc s lng cc mn hc t chn l khng gii hn, c th lng ghp tch hp
vi cc mn hc ca cc chuyn ngnh hay ngnh hc khc nhng cn c s gn kt
h thng logic gia cc mn hc phc v cho cc chun u ra v t hp cc mn t
chn p ng nhu cu nh hng ngh nghip ca SV. Nh vy cn c s chn lc
tnh ton hp l v hot ng c vn hc tp hiu qu khi SV chn ngnh.
4.2. Lin thng, lin ngnh gia cc ngnh hc ca Trng H KHXH&NV,
HQG-HCM vi cc trng thnh vin khc trong HQG-HCM
Theo xu th chung ca th gii v qua kt qu kho st nh tuyn dng v cu
SV, hin nay s SV tt nghip cc khi ngnh khoa hc x hi v nhn vn tm vic
lm trong cc c quan kinh t, qun l c xu hng gia tng v nhiu l do khch quan
cng nh ch quan. SV cc khi ngnh k thut, khoa hc t nhin lm vic trong mi
- - 38
trng a ngnh, a lnh vc v a vn ha cng ngy mt nhiu. Do , trong
HQG-HCM c nhu cu xy dng cc ngnh hc kp nhn bng i nh mt s
ngnh ca X hi nhn vn qun l/ kinh t, Kinh t Lut, Khoa hc t nhin
kinh t/ qun l, CNTT kinh t, K thut Kinh t, T lu nhiu trng i hc
u, M cng pht trin cc chuyn ngnh kp, ph bin l CNTT Kinh t, Kinh
t Mi trng, Sc khe k thut hoc xu hng cc chuyn ngnh ph (minor)
bn cnh chuyn ngnh chnh (major). y l cc nh hng nm trong k hoch
chin lc o to ca HQG-HCM giai on 2011-2015 bn cnh vic y mnh
tnh lin thng trong HQG nh hon thin cc module v cc mn chung ca khoa
hc x hi nhn vn, module v cc mn hc chnh tr, gio dc, mi trng,
Hin nay, Trng H KHXH&NV, HQG-HCM, c chng trnh lm vic
s b vi Trng i hc Kinh t Lut, HQG-HCM xy dng cc chng trnh
lin kt cho mt s ngnh gia Trng H KHXH&NV v Trng i hc Kinh t
Lut, HQG-HCM.
Cc CTT lin thng, lin ngnh va gip tit kim chi ph xy dng CTT,
va d kim ging vin tham gia o to, m bo s s v cht lng o to, chia s
kinh nghim o to v p ng nhu cu a dng ca sinh viene cng nh yu cu ca
th trng lao ng. Hin nay, nhiu khoa thuc nhiu khi ngnh khc nhau ca
Trng c nguyn vng m rng cc hnh thc o to theo hng lin ngnh ny v
ang xy dng mt l trnh cho vic lin kt trong tng lai, theo xu hng ca nhiu
trng i hc trn th gii.
5. Mt s kh khn, tr ngi trong vic xy dng v iu chnh CTT theo
hng lin thng, lin ngnh Trng H KHXH&NV, HQG-HCM
Kh khn u tin l mt s lng khng nh ging vin c hu, k c mt s
thnh vin ca Hi ng Khoa hc v o to cp khoa/ b mn, cn thiu kin thc
v cc nguyn tc, cc m hnh v quy trnh/ tin trnh bin son, nh gi, v iu
chnh CTT, c bit l theo cch tip cn h thng nhm p ng yu cu o to
theo hc ch tn ch. Cha c nhiu hng dn hay tp hun chuyn su v xy dng
CTT v cng mn hc dnh cho i ng ging vin c hu v cn b qun l
cp khoa/ b mn. l cha k mt s ging vin cha c nhn thc cao v tm
quan trng ca vic ci tin CTT theo hng lin thng v lin ngnh, cha ng
gp tch cc vo vic i mi CTT n v, cho rng l vic ring ca Hi ng
Khoa hc v o to. Cn nhiu ging vin thnh ging tht s kh mi cng tc,
trong khi chi ph dnh cho vic i mi v iu chnh CTT l cha tha ng do iu
kin kinh t kh khn chung.
Vic tm mt iu phi vin/ t vn hay chuyn gia v CTT trong nc cng
nh ngoi nc cng gp nhiu kh khn do thiu i ng trong nc v thiu ngun
- - 39
lc mi chuyn gia nc ngoi. Hin nay, ti Trng H KHXH&NV, HQG-
HCM cha c trung tm t vn o to cung cp ngun iu phi vin/ t vn vin
cho cng tc ny. Vic xy dng CTT theo hng lin thng i hi c s phi hp
cht ch gia cc khoa/ b mn, gia cc trng thnh vin c CTT mun lin thng
lin kt; phi mt rt nhiu thi gian, cng sc v cn c quy trnh lm vic hiu qu.
Chi ph v cc iu kin dnh cho vic mi cc i din nh tuyn dng, cu
SV tham gia ng gp kin xy dng, nh gi v ci tin CTT cng cn khim
tn. Kinh nghim trin khai hiu qu cng tc ny nhm ly kin xc ng xy
dng CTT mang tnh lin ngnh cha c; vic b sung cc mn hc lin thng nh
th no qua kin ca nh tuyn dng, cu SV cha c hng dn c th v cha
thc hin ng b cc khoa/ b mn. Cc khoa/ b mn cng cha dnh thi gian
xem xt, tham kho cc CTT cc cc b mn/ khoa khc so snh, i chiu v
chn lc, xut lin thng. Cc khoa/b mn trong cng Trng v trong HQG-
HCM cng cha ch ng phi hp vi nhau trong vic nh hng lin thng, lin
ngnh. Cng cha c c quan ph trch v cc chun ngnh ngh hay khung v nng
lc ngh nghip (qualifications framework) nc ta trong khi cc hng u ra ca
ngnh khoa hc x hi v nhn vn li rt a dng v linh hot, c khi cn kh m h
v ngnh ngh.
Qu trnh xt duyt CTT cng c th gp mt s tr ngi. Vic Hi ng xt
duyt gm cc thnh vin thuc nhiu chuyn ngnh khc nhau vi cc u tin khc
nhau, tiu ch khc nhau cha c s thng nht v cch thc lin thng hiu qu gy
kh khn cho qu trnh xt duyt. Cha c l trnh thnh lp cc hi ng thm nh
v ph duyt hay t vn cho cc chun u ra cc cp khc nhau.
6. Mt s gi m
Di y l mt s gi m nhm gim thiu cc kh khn, tr ngi trong vic
xy dng v iu chnh CTT theo hng lin thng, lin ngnh Trng H
KHXH&NV, HQG-HCM:
- Xy dng phng thc lm vic tp th vi i ng thit k CTT theo hc ch tn
ch c nng lc v tinh thn trch nhim cao, c hiu bit thu o v cc nguyn tc
thit k CTT theo hng lin thng, lin ngnh;
- R sot, ci tin thng xuyn CTT v chun u ra theo nhu cu x hi, xc nh
cc nhm ngnh ngh, chuyn ngnh chnh, chuyn ngnh ph;
- y mnh vai tr t vn v thm nh ca Hi ng Khoa hc v o to cp khoa/
cp trng, v ca cc chuyn gia v CTT trong v ngoi nc;
- Gii thiu v m rng cc kha o to v tp hun chuyn bit v thit k CTT
trong v ngoi nc: nhng cn b c c i hc cc kha o to v tp hun ny
c nhim v chia s li cho ng nghip nhng kin thc v kinh nghim hc
- - 40
c; Phng Hp tc quc t v Pht trin d n quc t v cn b ph trch v hp
tc quc t cc n v lu n cc thng tin v chuyn gia nc ngoi, cc hc
gi Fullbright, hc gi ca cc chng trnh lin kt c kinh nghim v xy dng v
qun l CTT bc i hc;
- C s chia s thng tin cng khai v minh bch v cc CTT cho SV v ging vin;
loi thng tin ny l iu bt buc phi tm hiu i vi c vn hc tp, h ng
gp cho CTT v t vn cho ngi hc hiu qu hn;
- C s ch ng phi hp gia cc khoa/ b mn trong Trng H KHXH&NV v
gia cc trng thnh vin ca HQG-HCM trong vic lin thng, lin kt khi kt
qu kho st cho thy nhiu SV c nguyn vng v nhu cu hc cc CTT lin
thng, lin kt.
- Hi ng Khoa hc v o to cc cp, Ban o to i hc v sau i hc ca
HQG-HCM nn c l trnh thm d v ch o, hng dn cc CTT lin thng,
lin kt trong HQG-HCM, pht trin cc chin lc o to theo nh hng ny.
- Ngoi vic m rng o to chnh qui vn bng 2, nn c cc chnh sch cho php
SV c nhn chng ch b sung hay vn bng ph khi tch ly thm khi kin thc/
hc phn t cc chuyn ngnh m SV quan tm, p ng nh hng ngh nghip
ca SV.
- Xy dng v trin khai cc k hoch kho st ng i tng v hiu qu nhm tm
ng v cc nhu cu/ yu cu lin thng, lin kt; i din cu SV, nh tuyn
dng, cc hip hi ngnh ngh, cc nh nghin cu v qun l gio dc, cc c quan
kim nh/ nh gi cht lng,... l nhng thnh vin quan trng ca nhm chuyn
gia xy dng v pht trin CTT theo hng lin thng, lin ngnh.
- Tm hiu r cc phng php, nguyn tc xy dng CTT lin ngnh ca cc trng
i hc tin tin trn th gii; tham kho/ s dng b chun u ra ng ngnh ngh
c cc hip hi ngnh ngh trn th gii cng nhn khi xy dng v ci tin
CTT; nu c th, gi CTT sau khi c r sot, chnh sa cho cc chuyn gia
ng chuyn ngnh cc nc tin tin phn bin.
- Xy dng mc tiu o to v cc kt qu hc tp d kin tht c th, ph hp vi
tnh hnh thc tin ca Vit Nam ni chung, vi cc ngun lc hin c, trong c
ngun nhn lc l i ng GV, trnh u vo v th hiu ca SV ca Trng H
KHXH&NV ni ring; cng nn theo di d bo ca th trng lao ng trong lnh
vc KHXH&NV, mi doanh nghip bo co chuyn v tham gia t vn cho SV,
lu n vic nng cao cht lng cc hot ng thc tp, thc t SV c thm
nhiu c hi pht trin kin thc k nng lin ngnh v thc y hc tp sut i.
- Cn c nhiu hnh thc tuyn truyn, ng vin i ng ging dy v lnh o cc
cp nhm nng cao nhn thc ca h i vi tm quan trng ca vic xy dng v
- - 41
pht trin cc CTT theo hng lin thng, lin ngnh; xem xt mi lin h gia
chun u ra/ kt qu hc tp d kin ca mt mn hc vi chun u ra/ kt qu hc
tp d kin ca ton b CTT; v xc nh trnh t cc mn hc mt cch khoa hc
khi t chc trin khai o to lin thng.
Thay cho li kt, thi i ton cu ha, hi nhp v a vn ha i hi tnh lin
ngnh, lin vn ha cao. Do cc ngnh khoa hc x hi v nhn vn c tnh lin ngnh
cao nn vic pht trin cc CTT theo nh hng lin ngnh l tt yu. Do lin thng
cng l mt thuc tnh tt yu v l yu cu bt buc ca vic qun l ton h thng,
ch khng phi ch thun ty mang tnh hnh chnh, nn cng cn xy dng v pht
trin tht hiu qu trong h thng gio dc i hc Vit Nam ni chung, gia cc
trng thnh vin ca HQG-HCM v gia cc khoa/ b mn trong Trng H
KHXH&NV ni ring cc CTT lin thng, lin ngnh mt n lc ban u
hng n lin thng trong khu vc v th gii.

Ti liu tham kho
1. AUN (2011). Guide to AUN Actual Quality Assessment at Programme Level.
Bangkok: ASEAN University Network.
2. Betts Mick & Smith Robin (1998). Developing the Credit-based Modular
Curriculum in Higher Education. PA: Falmer Press, Taylor & Francis Inc.
3. Cm nang sau i hc, Trng HKHXH&NV, HQG-HCM, nm 2010.
4. Diamond, Robert M. (1998). Xy dng v nh gi mn hc v chng trnh hc.
San Francisco: Jossey-Bass Inc. Ti liu dch thut ca Trung tm o to khu vc
ca SEAMEO ti Vit Nam.
5. Huy Thnh (2001). Xy dng chng trnh, nh gi v kim nh cht lng
trong gio dc i hc. SEAMEO Vit Nam.
6. K yu Hi tho Nng cao nng lc o to ngun nhn lc cc ngnh khoa hc
x hi v nhn vn. Trng i hc Th Du Mt, thng 10 nm 2013.
7. Nguyn Quc Chnh, on Th Minh Trinh (2012). Xy dng chng trnh o
to theo chun u ra p ng nhu cu x hi. TP.HCM: NXB HQG-HCM.
8. Oliva, Peter F. (2005). Developing the curriculum. Sixth edition. Boston : Allyn
and Bacon.
9. Toohey Susan (1999). Designing courses for Higher Education. Buckingham: The
Society for Research into Higher Education and Open University Press.
10. Trn Anh Ti, Trn Vn Tng (2010). Lin kt gia trng i hc v doanh
nghip trong hot ng o to v nghin cu. Sch chuyn kho. H Ni: NXB
HQG H Ni.
- - 42
NH GI CHT LNG CP CHNG TRNH THEO B TIU CHUN
AUN-QA TI HQG-HCM: NN TNG PHT TRIN V HI NHP
ThS. Phm Th Bch
1
, Nguyn Th L Na
2

Tm tt:
nh gi ngoi l mt trong nhng hot ng quan trng ca m bo cht lng (BCL)
gio dc, gip n v hiu r thc trng v c hng i ph hp nhm ci thin v nng cao
cht lng o to, tin ti mc tiu i snh, xp hng. Trong nh gi cht lng th nh
gi cp chng trnh chnh l nn tng ban u gp phn thc y hiu qu cc hot ng
m bo cht lng bn trong. T quan im trn, i hc Quc gia Thnh ph H Ch Minh
(HQG-HCM) la chn nh gi cht lng cp chng trnh theo B Tiu chun AUN-QA
l nhim v trng tm, c u tin thc hin v thc t mang li nhng kt qu ng ghi
nhn.
Bi vit ny s gii thiu khi qut v cng tc nh gi cht lng cp chng trnh theo B
Tiu chun AUN-QA ti HQG-HCM giai on 2009-2013, nhng chuyn bin sau nh gi
ngoi v nh hng pht trin trong tng lai.
T kha: nh gi cht lng, chng trnh o to, AUN

1. nh gi cht lng o to theo AUN-QA ti HQG-HCM
HQG-HCM l mt h thng cc trng thnh vin o to a ngnh, a lnh
vc, l n v tin phong trong c nc v cng tc o to, nghin cu khoa hc,
cng nh ng gp cho cng ng, x hi. Xc nh r vai tr v v tr trong h thng
gio dc i hc Vit Nam, HQG-HCM lun coi BCL l mi u tin hng u
trong cc chnh sch pht trin. Chnh v vy, HQG-HCM sm tip cn v tham
gia tch cc vo cng tc kim nh cht lng theo cc b tiu chun khu vc, trong
ni bt nht l cng tc nh gi cht lng cp chng trnh theo b tiu chun
ca Mng li cc trng i hc ng Nam (ASEAN University Network
AUN).
AUN c thnh lp t nm 1995, quy t cc trng i hc hng u khu vc
ng Nam vi mc tiu thc y s hiu bit gia cc trng thnh vin thng qua
cc hot ng o to, nh gi cht lng, tin ti lin thng v cng nhn ln nhau
trong lnh vc hc thut. Vit Nam chnh thc gia nhp vo mng li ny t nm
1999, vi hai thnh vin l hai i hc Quc gia; gn y Vit Nam c thm trng
i hc Cn Th l thnh vin chnh thc ca AUN, nng s trng thnh vin ca
AUN ln 30 trng thuc 10 quc gia trong khu vc.

1
Ph Gim c Trung tm KT&GCLT, HQG-HCM; Email: ptbich@vnuhcm.edu.vn
2
Chuyn vin Trung tm KT&GCLT, HQG-HCM; Email: ntlna@vnuhcm.edu.vn
- - 43
Tham gia tch cc vo cc hot ng ca AUN, nm 2009, HQG-HCM quyt
nh a ba chng trnh u tin tham gia nh gi ngoi theo b tiu chun cht
lng ca AUN, bao gm: in t Vin thng Trng i hc Bch khoa; Cng ngh
thng tin Trng i hc Khoa hc T nhin v Khoa hc my tnh Trng i hc
Quc t. Trong nhng nm tip theo, ln lt cc chng trnh khc cng c
nh gi ngoi theo AUN-QA.
STT Thi gian Chng trnh Trng
1 in t vin thng H Bch khoa
2 Cng ngh thng tin H Khoa hc T nhin
3

Thng 12/2009
Khoa hc my tnh H Quc t
4 Vit Nam hc H Khoa hc X hi v Nhn vn
5 Cng ngh sinh hc H Quc t
6

Thng 12/2011
K thut c kh H Bch khoa
7 Thng 12/2012 Qun tr kinh doanh H Quc t
8 Thng 4/2013
1
in t Vin Thng H Quc t
9 Ng Vn Anh H Khoa hc X hi v Nhn vn
10 K thut Ha hc H Bch khoa
11
Thng 9/2013
K thut Xy dng H Bch khoa
Bng 1: Danh sch cc chng trnh tham gia nh gi theo B Tiu chun AUN-QA
Nh vy, giai on 2009-2013, HQG-HCM c tng s 10 chng trnh
c nh gi ngoi chnh thc theo B Tiu chun AUN-QA, chim 17% trong tng
s 58 chng trnh c nh gi bi AUN ti cc trng i hc trong ASEAN
(tnh n thng 12/2013)
2
. HQG-HCM cng ang dn u c nc v s lng
chng trnh nh gi vi 10/16 chng trnh.
Bn cnh 10 chng trnh trn, HQG-HCM c 01 chng trnh c nh gi
theo d n ASEAN-QA. y l d n hp tc gia AUN v C quan trao i Hn lm
c (DAAD) nhm mc tiu tng cng nng lc BCL trong khu vc, to tin
cho vic chuyn i tn ch v cng nhn bng cp ln nhau gia cc trng trong khu
vc ASEAN cng nh gia ASEAN v chu u. Vi s tham gia ca cc chuyn gia
n t chu u, d n ny gp phn rt quan trng trong vic nng tm cht lng
hot ng nh gi ca AUN. Vic tham gia d n cho thy hng i ng ca
HQG-HCM trong cng tc nh gi cht lng, khng ch trong khu vc ng Nam
m cn tng bc vn tm cht lng quc t.

1
nh gi ngoi theo D n hp tc gia AUN v C quan trao i Hn lm c (DAAD)
2
Ngun: http://aunsec.org/programmelevel.php
- - 44
Tnh n nay, tt c cc chng trnh c nh gi ca HQG-HCM u t
chun cht lng. ng lu , cc chng trnh ny bao qut hu ht cc lnh vc o
to ca HQG-HCM nh k thut, cng ngh, x hi nhn vn, kinh t gp phn
khng nh cht lng ca mt h thng a ngnh, a lnh vc. Trong , c nhng
chng trnh c nh gi t s im cao ca c nc nh: Cng ngh thng tin,
Trng i hc Khoa hc T nhin (t 4.94/7 im), Qun tr kinh doanh, Trng
i hc Quc t (t 4.8/7 im), Ng vn Anh, Trng H KHXH&NV (t 4.7/7
im).
2. Cht lng cc chng trnh nh gi
Vi s quan tm ch o ca Ban Gim c HQG-HCM cng nh s n lc
v phi hp hiu qu ca i ng cn b qun l, ging vin v sinh vin ti cc n
v, hot ng nh gi ngoi cp chng trnh ti HQG-HCM ngy cng c ch
trng. Trong , d nhn thy l s lng cc chng trnh t nguyn ng k tham
gia nh gi ngy cng tng, trung bnh mi nm khong 2-3 chng trnh. Ring nm
2014, HQG-HCM s c 5 chng trnh c nh gi theo AUN-QA.
Bn cnh vic tng s lng chng trnh, HQG-HCM c bit quan tm n
cht lng cc chng trnh nh gi. iu ny th hin trc ht kt qu nh gi
ngy cng c nhiu chuyn bin tch cc. im trung bnh chung ca cc chng trnh
c nh gi ti HQG-HCM tnh n nm 2013 l 4.5 im, tim cn vi im
trung bnh chung ca khu vc l 4.7.
Kt qu nh gi cc chng trnh cho thy: t l cc tiu chun t di 4 im
c xu hng gim dn, t l cc tiu chun c im t 5 n 6 hoc trn 6 tng dn.
C th, nm 2009 v nm 2011 HQG-HCM c mt s tiu chun di 4 im nhng
n nm 2012 v nm 2013 khng cn tiu chun no. Nm 2013, t l cc tiu chun
c im nh gi t t 6 im tr ln chim 3%, trong khi nhng nm trc khng
c tiu chun no c nh gi t 6 im. y l du hiu tch cc khng nh cht
lng ca cc chng trnh nh gi ca HQG-HCM v hiu qu ca hot ng ci
thin cht lng sau cc t nh gi ngoi.
- - 45

Hnh 1: Xu hng phn b im ca cc tiu chun theo nm HQG-HCM
3. Ci thin cht lng sau nh gi ngoi
Thc t cho thy, tham gia hot ng nh gi cht lng cp chng trnh
theo B Tiu chun AUN-QA ti HQG-HCM khng phi t giy chng nhn
cht lng. Kt thc mi t nh gi, da trn nhng nhn nh v khuyn ngh ca
cc chuyn gia, HQG-HCM t chc hi ngh tng kt, nh gi nhm trao i,
chia s kinh nghim trong qu trnh thc hin, nhng vn cn ci thin theo bo co
nh gi ngoi. y l nhng hot ng quan trng cc chng trnh tham gia cc
t nh gi sau c s chun b tt hn. Bn cnh , nh k 2 nm, HQG-HCM t
chc hi ngh cht lng gio dc chia s, rt kinh nghim trong thc tin cng tc
BCL ca ton h thng, to iu kin cc khoa trnh by k hoch ci thin cht
lng sau nh gi ngoi.
Vic trin khai hiu qu hot ng nh gi cht lng cp chng trnh c
tc ng tch cc, gp phn thc y cng tc BCL ni chung trong ton h thng,
th hin qua mt s kha cnh nh sau:
thc v BCL
Cc n v ngy cng ch trng hn n vic nng cao thc BCL khng ch
i ng cn b qun l m c i ng cn b ging vin, nhn vin h tr trong
trng. Cc n v thng xuyn t chc cc hot ng tp hun v BCL, hi
ngh, hi tho v cht lng, vi s tham gia ca i ng cn b ch cht, cn b
qun l, ging vin, nhn vin, sinh vin.
H thng BCL v vn bn, quy nh
Bn cnh vic nng cao thc v BCL, cc n v v ang tng bc hon
thin h thng BCL trong n v. Khng ch b phn BCL cp trng m ti
mt s n v ang tng bc xy dng b phn BCL t cc phng/ban xung
- - 46
n cc khoa/b mn (u c i ng cn b ph trch cng tc BCL). Song song
, cc n v cng tng bc hon thin h thng cc vn bn, quy trnh hng
dn lin quan n cng tc BCL mt cch xuyn sut v thng nht.
Cht lng i ng cn b BCL
Hin nay, tt c cc n v thnh vin HQG-HCM u c b phn chuyn trch v
BCL. Nhn thy vai tr ca i ng cn b chuyn trch trong vic trin khai hot
ng nh gi cht lng cp chng trnh ni ring v cp trng ni chung, cc
n v tng cng bi dng chuyn mn, nghip v cho i ng cn b chuyn
trch v BCL thng qua vic thng xuyn c cn b tham gia cc kha o to,
tp hun trong v ngoi nc. Cng tc tuyn dng cn b ph trch cng tc
BCL cng c quan tm hn, mt s n v xy dng tiu ch tuyn dng
ring.
H thng phn hi t cc bn lin quan
Xut pht t chnh yu cu ca B Tiu chun AUN-QA v h thng phn hi t
cc bn lin quan, cc n v nhn thc su sc hn v ngha ca vic thit lp v
duy tr mi quan h gia nh trng vi sinh vin, cu sinh vin, nh tuyn dng,
ch trng hot ng kho st kin cc i tng lin quan trong vic r sot, ci
thin chng trnh o to, nh gi cht lng sinh vin tt nghip, tnh hnh vic
lm ca sinh vin sau khi ra trng,... c bit ngy cng ch trng hn vic s
dng kt qu kho st vo vic ci thin v iu chnh chng trnh o to.
Lu tr d liu BCL
Sau hot ng nh gi ngoi, vi nhng yu cu v s liu v h thng minh
chng, cc n v xy dng c s d liu v o to, sinh vin tt nghip
nhm phc v tt hn qu trnh qun l v ra quyt nh lin quan n cht lng
o to. Cc n v y mnh h thng ha v lu tr cc vn bn, quy nh, quy
trnh hot ng ca trng, khoa/b mn mt cch xuyn sut v khoa hc.
Nhng mt chuyn bin ni bt trong cng tc BCL gp phn quan trng trong
qu trnh xy dng nn tng cht lng theo nhng bn sc ring ti mi n v, t
gp phn nh hnh vn ha cht lng trong ton HQG-HCM.
4. nh hng pht trin v hi nhp
Pht huy nhng kt qu t c, trong nhng nm tip theo, HQG-HCM
s tip tc duy tr hot ng nh gi cht lng theo B Tiu chun AUN-QA, theo
mi nm s c khong 3-4 chng trnh c tham gia nh gi chnh thc.
Tuy vy, cng tc nh gi cht lng o to theo B Tiu chun AUN-QA
c xc nh l bc m, l c s ban u HQG-HCM tng bc tip cn
vi cc b tiu chun kim nh quc t cao hn nh ABET, AACSB,nhm mc
tiu chun ho cht lng cc chng trnh o to theo chun mc quc t. Ch ring
- - 47
nm 2013, HQG-HCM c 02 chng trnh tham gia kim nh cht lng theo
tiu chun ABET ca Hoa K (Khoa hc my tnh v K thut my tnh, Trng i
hc Bch Khoa). y l nhng chng trnh u tin ca HQG-HCM v ca c
nc c nh gi theo B Tiu chun ABET.










Hnh 2: Chin lc nh gi cht lng HQG-HCM
1

nh gi cht lng cp chng trnh ti HQG-HCM tht s l bc i ban
u rt quan trng v cn thit, to c s vng chc cho kim nh cp c s o to,
trc khi tham gia i snh v xp hng khng nh thng hiu v uy tn ca mt
i hc hng u c nc.

Ti liu tham kho
1. Lu Thanh Tng (2013). Bo co v Phng n ci tin cht lng sau nh gi
AUN-QA nm 2011. K yu Hi ngh tng kt nh gi cht lng gio dc theo
tiu chun AUN-QA ti HQG-HCM giai on 2009-2013 ti HQG-HCM,
thng 7/2013.
2. Trn an Th (2013). Kim nh chng trnh theo chun m bo cht lng
AUN-QA. K yu Hi ngh tng kt nh gi cht lng gio dc theo tiu chun
AUN-QA ti HQG-HCM giai on 2009-2013 ti HQG-HCM, thng 7/2013.
3. Trung tm Kho th v nh gi Cht lng o to (2013). Hot ng m bo
cht lng bn trong ti HQG-HCM. Hi tho quc t v hi ngh bn trn ca
mng li m bo cht lng ASEAN - AQAN, Trng i hc Tn c Thng,
thng 10/2013.
4. Trung tm Kho th v nh gi Cht lng o to (2013). Tng kt qu trnh
tham gia nh gi cc chng trnh o to theo tiu chun AUN-QA ti HQG-

1
PGS.TS. L Quang Minh, Ch tch Hi ng BCLGD HQG-HCM, trnh by ti Hi ngh cht
lng gio dc ln 3, nm 2012
nh gi, ci tin
cp chng trnh
Kim nh
cp trng
i snh, xp hng
Cc tiu ch AUN phn nh
thc cht cht lng bn trong
Cn t ngun lc
Ci tin nhanh
HQG-HCM c kinh nghim
Chnh sch u t
Khuyn khch cnh tranh
Trch nhim gii trnh
CI TIN
KHNG NGNG
- - 48
HCM. K yu Hi ngh tng kt nh gi cht lng gio dc theo tiu chun
AUN-QA ti HQG-HCM giai on 2009-2013 ti HQG-HCM, thng 7/2013.
5. V Th Phng Anh, Nguyn Th M Ngc, Phm Th Bch (2010). nh gi cht
lng chng trnh o to theo tiu chun AUN: Kinh nghim t HQG-HCM.
Bo co ti Hi ngh s kt cng tc kim nh cht lng gio dc i vi cc
trng i hc, ti TP. HCM, ngy 30/11/2010.































- - 49
KHO ST KIN PHN HI CC BN LIN QUAN

NH GI CHT LNG GING VIN KHOA CNG TC X HI,
TRNG H KHXH&NV, HQG-HCM TRONG HOT NG M BO
CHT LNG KHI CHUYN MN
TS. Hnh Nga
1
, ThS. T Th Thanh Thu
2

Tm tt: Trong thi i kinh t tri thc, bt k mt quc gia no, c th i tt, n u
nhm thc hin cng nghip ha, hin i ha t nc th ngun nhn lc cht lng cao
lun gi vai tr quyt nh. thc hin c mc tiu a Vit Nam n nm 2020 v c
bn tr thnh nc cng nghip theo hng hin i, chng ta cn huy ng v s dng mt
i ng nhn lc v s lng m bo v cht lng. Gio dc nc nh ang trong cn
chuyn mnh tm ra con ng pht trin cho chnh mnh v cho c tng lai dn tc.
Trong , cht lng ngun nhn lc c coi l nhn t then cht quyt nh s thnh cng,
c bit l vai tr v trch nhim ca ngi ging vin (GV) i hc trong thi k mi. Bi
vit di y cp n vic nh gi v nng cao cht lng GV Khoa Cng tc x hi
(CTXH) - mt yu t then cht trong hot ng m bo cht lng (BCL) gio dc i hc
ngnh CTXH.
T kha: nh gi cht lng, ging vin, Khoa Cng tc x hi, m bo cht lng

1. Hot ng m bo cht lng trong Khoa CTXH v nhim v GV
Chng ta c th tm hiu rng BCL v kim sot cht lng ph thuc vo
cch mt h thng c sp xp, vo s y cc ngun nhn lc ti chnh, vo vic
t chc cch nh gi trong v ngoi. BCL xem xt u vo, qu trnh v u ra.
BCL l m hnh qun l cht lng gio dc i hc ph hp vi nhng yu cu ca
nc ta hin nay [1, tr 45]
CTXH va l mt ngh chuyn mn, va l mt ngnh khoa hc. V vy, vic
nh gi v BCL cn c quan tm. Hot ng BCL c Khoa CTXH thc hin
vo gia nm 2009 vi bo co t nh gi 9 tiu chun cp trng dnh cho khi
chuyn mn. Cc tiu chun ny c r sot v tin hnh di s ch o ca T
BCL khi chuyn mn ca Khoa. Cc cng vic ch yu bao gm: thu thp v m
ha minh chng phn theo tng b phn do cn b trong Khoa ph trch (th k, gio
v, hp tc quc t, cng tc SV, th vin, website,...). Sau cn b chuyn trch
tng hp v vit bo co.

1
Trng Khoa Cng tc x hi, Trng H KHXH&NV, HQG-HCM; Email: dohanhnga@gmail.com
2
Th k BCL Khoa Cng tc x hi, Trng H KHXH&NV, HQG-HCM; Email: thuyta102@yahoo.com
- - 50


Nng lc
nghin cu
Nng lc chuyn
mn- ging dy
Cui nm 2013, Khoa CTXH tham gia nh gi 4 tiu chun (4, 5, 6, 7) trong
15 tiu chun nh gi AUN. Nhng tiu chun ny gn lin vi cng tc o to v
thc hnh - c th ca ngnh CTXH. V cng tc hot ng BCL c thc hin
xuyn sut theo tng thng, tng qu, tng nm nn nhng d liu v thng tin minh
chng lu gi, cp nht thng xuyn. Trong vic hon thnh nh gi cc tiu chun
trn, Khoa ban hnh quy ch v nhim v ging dy v nghin cu khoa hc, quy
nh r rng cc iu khon v vic thc thi c th cho tng GV. y c xem l mt
trong nhng tiu ch nh gi hot ng GV.
GV CTXH khng n thun l ngi th ging. Trong qu trnh o to,
mun c sn phm tt, GV cn phi c nhng kh nng: kin thc chuyn mn
su, kin thc x hi rng, v p dng nhiu phng php s phm, s dng thnh
tho c hiu qu trang thit b, hc liu,... ng thi phi hiu tm l ngi hc, c
ch truyn t v tip thu kin thc, cm ha nh hng suy ngh cho ngi hc,
lun lun tch ly v nng cao kh nng s phm, bit kt ni ngun lc cng ng...
Nh vy, ngi Thy trong CTXH bao hm trong ba chc nng: (1) Nh gio, (2)
Nh khoa hc, v (3) Nh cung ng dch v x hi - cng ng.

Ngi Thy CTXH









i vi ngi GV, mi khi ln lp l mi ln cung cp mt sn phm ging
dy n i tng l sinh vin (SV). Cht lng ca mi bi ging khng ch n
thun gc chuyn mn m cn hm cha s tm huyt ca ngi GV. iu ny
i hi GV phi khng ngng t nng cao nng lc chuyn mn, nng cao trch
nhim ngh nghip, c gng t lm mi mi gi dy - c v hnh thc ln ni dung,
mi tit ln lp l mt s sng to, l mt tc phm mi. Do vy kin thc l
mt yu t nn tng. Ngi Thy CTXH cn c mt kin thc chuyn ngnh su rng
(kin thc chuyn su v chuyn ngnh v mn hc m mnh ging dy); kin thc v
chng trnh o to phi c trang b y ; kin thc v k nng v dy v hc
(bao gm khi kin thc v phng php lun, k thut dy v hc ni chung v

Nng lc ni kt dch
v x hi- cng ng
- - 51
dy/hc trong chuyn ngnh) lun c cp nht, i mi; kin thc v mi trng
gio dc, h thng gio dc, mc tiu gio dc, gi tr gio dc, c nh hng r
rng trong mi GV.
Bn cnh , GV thc hin vai tr nh khoa hc vi chc nng gii thch v d
bo cc vn ca t nhin v x hi m loi ngi v khoa hc cha c li gii.
Nghin cu khoa hc, tm cch ng dng cc kt qu nghin cu khoa hc vo thc
tin i sng v cng b cc kt qu nghin cu cho cng ng (cng ng khoa hc,
x hi ni chung, trong nc v quc t) l ba chc nng chnh ca mt nh khoa hc.
GV CTXH lun ch trng cng tc ny v hot ng nghin cu khoa hc c xem
l th mnh v hng i tch cc trong Khoa. Vi tnh ng dng v thc tin cao, cc
nghin cu CTXH mang ci nhn a chiu v cc vn x hi v c trin khai
hng nm. Ngi GV CTXH lun gn kt gia vic nghin cu khoa hc v cng b
kt qu nghin cu. iu ny c hai ngha. Th nht, cng b kt qu nghin cu
trn cc tp ch chuyn ngnh uy tn chnh l thc o cht lng c ngha nht i
vi mt cng trnh nghin cu. Th hai, ch khi c cng b rng ri v i vo ng
dng, nghin cu khoa hc mi hon thnh s mnh x hi ca mnh. V nh vy,
trong vai tr nh khoa hc, GV i hc khng ch phi nm vng kin thc chuyn
mn, phng php nghin cu m cn phi c k nng vit bo khoa hc.
GV cng l nh cung ng dch v x hi cng ng. y l mt vai tr m rt
nhiu GV i hc Vit Nam thuc cc ngnh khoa hc x hi ang thc hin; c m
x hi nh gi cao v k vng GV. GV cung ng cc dch v ca mnh cho nh
trng, cho SV, cho cc t chc x hi on th, cho cng ng v cho x hi ni
chung. i vi cng ng, GV trong vai tr ca mt chuyn gia cng thc hin cc
dch v nh t vn, cung cp thng tin, vit bo, ... Vi GV CTXH, y l hot ng
thng k v c trng ca ngnh. Hng nm, Khoa CTXH t chc bn t thc
hnh, thc tp vi cc ni dung khc nhau: thc hnh h tr cng ng, thc hnh t
chc pht trin cng ng, thc hnh CTXH c nhn, thc hnh CTXH nhm v thc
tp ngh... Trong CTXH, vai tr ca ngi GV gn lin vi cng tc hng dn SV
thc tp ti cng ng, cung ng h tr vic lm, t vn- tham vn, tr liu... vi t
cch va l mt GV, va l mt kim hun vin v tc vin cng ng. Nhng hot
ng ny i hi nng lc kt ni dch v v p ng ca x hi cng nh cng ng
rt cao. vai tr ny GV ng vai tr l cu ni gia khoa hc v x hi, a
nhanh cc kin thc khoa hc x hi vo i sng cng ng.
Nh vy, cht lng ca i ng GV CTXH chu s tc ng ca nhiu
nhn t khc nhau, t ch quan nh nng lc, trnh chuyn mn, phng php
ging dy, k nng s phm, phm cht o c, ch phn u vn ln ca tng
c nhn cho n cc yu t khch quan nh iu kin, mi trng lm vic, cng
- - 52
tc tuyn dng, o to, bi dng, qun l, s dng cng nh cc ch , chnh
sch u i v c ch kim tra, nh gi cng nhn,...
2. nh gi hot ng ging dy ca GV - mt cng tc thng k hiu qu
Khoa CTXH lun ch trng n vic nh gi (phn hi) ca ngi dy v
ngi hc nhm r sot iu chnh chng trnh o to theo hng ph hp nht. D
liu kho st SV v kt qu ging dy, hc tp; d liu kho st GV thng qua hnh
thc d gi; d liu kho st cu SV - nh tuyn dng l nhng thng tin c th nht,
hu hiu nht c Khoa quan tm s dng trong cng tc nh gi cht lng GV.
2.1. nh gi hot ng ging dy ca GV thng qua kho st mn hc
C nhiu l do thu thp thng tin nh gi v cng tc ging dy ca
GV: GV mun c bit vic ging dy ca mnh c hiu qu hay khng; cn b qun
l mun bit cc mn hc c thu ht c nhiu SV khng; Trng khoa mun c
nhng minh chng c th trong vic nh gi cn b ca mnh, Cc d liu t nh
gi hot ng ging dy ca GV s gip cho GV iu chnh v ci tin ni dung v
phng php ging dy, hay ni cch khc l t iu chnh hot ng ging dy, to
nn mt mi trng hc tp tt hn cho SV. Cc d liu ny cng l c s cho cc cp
qun l tham kho trong vic r sot iu chnh chng trnh o to, tng gim i
ng cng nh hiu qu lm vic ca tng GV, l c s nh gi mc hon thnh
nhim v ca nhn vin mnh.
Loi nh gi ny nhm vo vic xc nh nhng lnh vc cn phi ci tin ch
khng phi nh gi nhng g lm c hoc khuch trng thnh tch ging
dy. Thng tin thu c t SV c th c GV s dng ci tin cng tc ging dy,
tm ra nhng im mnh v im yu trong qu trnh ging dy nhng mn khc
nhau v nhng lp khc nhau. Thng tin thu c t SV sau mt vi nm cng s hu
ch cho vic b sung, cp nht ni dung cc mn hc, mt knh thng tin hu ch v
hiu qu cho tng GV ph trch mn hc.
Hot ng nh gi cng tc ging dy ca GV CTXH c thc hin theo
tng hc k v chu s qun l ca Phng KT&BCL ca Trng. Kt qu kho st
c gi v tng GV v tng hp trong bui hp giao ban B mn v cng tc kho
st mn hc. Nt c trng ca vic kho st mn hc ny chnh l 20 tn ch thc
hnh (5 mn hc) m Khoa ang ging dy. Vic kho st nhm nhn mnh hn chc
nng kt ni dch v x hi - cng ng ca GV. Vic ging dy v hc tp khng
thc hin ti lp m thc hin ti cc c s x hi nn nhng nh gi ny nhm vo
hai i tng: GV v cn b c s (kim hun vin c s). Chnh v th kt qu kho
st mn hc cng phc v cho c hai i tng trn.


- - 53
2.2. nh gi hot ng ging dy ca GV thng qua cng tc d gi
Loi nh gi ny thng c thc hin vo gia v cui mi hc k, thng
qua vic d lp cc GV trong Khoa vi cc mn hc chuyn ngnh. Cng tc ny
nhm m bo tnh khch quan v trung thc trong tng bi ging ca GV. Vic d
gi gip GV tng bc trng thnh trong cng tc chuyn mn; gip GV ch ng,
tch cc hn trong bi ging ca mnh. Qua d gi, GV t nh gi kh nng, nng lc
chuyn mn ca mnh, ng thi tip thu kin ng gp ca cc thnh vin hi ng
GV, nhn bit nhng u im v hn ch ca mnh; t nng cao nghip v s
phm, rn luyn nhn cch, tinh thn trch nhim c th hon thnh nhim v mt
cch tt nht. Bn cnh , d gi gip cho GV hc tp nhng ci hay, rt kinh
nghim nhng thiu st ca ng nghip (nh v phong cch, phng php s phm
v cch ng x cc tnh hung xy ra trong qu trnh ln lp) p dng vo qu trnh
ging dy ca mnh.
u im ca nh gi thng qua kin ca ng nghip (d gi) l hnh thc
ny a ra nhng ch s nh gi kh cao, v cng l GV nn ngi d gi d a
c cc thng tin chnh xc v kin thc, trnh , phng php ca GV c d gi.
Tuy nhin, nhc im ca hnh thc ny l ngi d gi thng ch a ra nhng li
nhn xt tt v n nang cng nh s lm nh hng n quyn li ca GV. i vi
nh gi bng hnh thc d gi, ngi d gi ch c th quan st mt gi hc nht
nh nn khng th dng n nh gi c mt qu trnh ging dy ca GV c. Hn
th, khi vic d gi c bo trc cho GV v SV lp hc , cho nn h s chun b
trc, v nh vy hnh thc nh gi ny ch c gi tr tin cy mc nht nh m
thi. Mt s nc, v d Php, ngi ta coi vic trao i ca nh gi GV vi GV
sau khi d gi l bc quan trng nht trong vic nh gi GV [2, tr 103-104).
Nh vy, thng qua hot ng d gi, ngi Thy CTXH d dng thay i
c li t duy v linh hot trong cng tc ging dy. V ch n cui cng l cht
lng ca SV nn buc ngi Thy cng phi tng cht lng cho bn thn mnh
v d gi l mt hot ng nh th.
2.3 nh gi hot ng ging dy ca GV thng qua kt qu kho st cu SV - nh
tuyn dng
Nm 2003, Khoa CTXH t chc thnh cng Hi ngh Nh tuyn dng ln
th nht. Hi ngh din ra thnh cng tt p vi nhng mc tiu c thc hin c
th. Nhng d liu v cu SV ra trng, c vic lm v lm ng ngnh ngh c th
hin rt r nt. Kt qu kho st 152 SV cu CTXH (kho 2007, kho 2008) tt
nghip cho thy t l SV c vic lm l 85,75%, 14,25% cha c vic lm.
- - 54

Biu 1: S lng SV Khoa CTXH ra trng c vic lm

Biu 2: T l SV Khoa CTXH c vic lm ng ngnh
SV lm vic ng ngnh: 43,08%, gn ngnh: 37,60%, tri ngnh: 19,32%.
Trong s 14, 25% SV cha c vic lm th nguyn nhn ch yu l do: tip tc i hc
(64,71%), xin vic nhng khng thnh cng (29,41%); khng i hc nhng cha c
nh tm vic (5,88%). i vi nh tuyn dng - n v s dng lao ng, 60,61%
n v nh gi SV ca Khoa thch ng nhanh vi cng vic. V cht lng kin thc
chuyn mn v nghip v ca SV, trn 65% n v nh gi mc kh. Hu ht
cc n v u o to thm kin thc cho SV, trong hn 30% l v k nng mm
v kin thc nghip v. V trnh ngoi ng v tin hc, trn 90% n v nh gi SV
c trnh trung bnh v kh. C 81,82% n v nh gi SV nng ng trong cng
vic v 60,61% n v nh gi SV giao tip tt
Thng qua hi ngh, nhng kin phn hi ca nh tuyn dng - cu SV l c
s Khoa r sot v iu chnh chng trnh o to, tng gim s tit, mn hc
cng nh lch trnh chung theo tng hc k. Bn cnh , hi ngh cng c nhng
xut ci tin, nhng bc i c th theo kinh nghim v thc t lm vic ca SV ti
cc c quan x nghip.
Mt thnh cng ln lao t kt qu kho st cu SV - nh tuyn dng l GV c
iu kin nhn li qu trnh ging dy ca mnh, nhn vo sn phm ca mnh m
thay i v iu chnh cho ph hp vi nhu cu thc t. Nhng d liu trn nu c
- - 55
khai thc v s dng mt cch hiu qu th cht lng ging dy ca GV mi m
bo tnh chuyn su v thc t hn.
3. Mt vi xut nhm nng cao cht lng GV Khoa CTXH
Nng cao cht lng o to p ng c nhu cu pht trin ca x hi, r
rng cn phi c s gn kt cng vi trch nhim ca i ng GV trong cng tc gio
dc. Do vy, thay i c cht lng gio dc o to th trc ht ngi GV
phi thay i trc (nng lc chuyn mn, phng php ging dy v t duy o to)
v ngi qun l cng cn nng tm trch nhim ca mnh.
Trch nhim v nng cao nng lc chuyn mn: Nng lc y c hiu l
bt c thi , kin thc, k nng, hnh vi, ng c hoc cc c im c nhn khc
c vai tr thit yu hon thnh cng vic, hoc quan trng hn l c th to ra s
khc bit v hiu qu cng vic. lm tt cng tc ny, t chc gio dc v ngi
GV cn u t thch ng c v thi gian ln cng sc v s nghim tc trong cng
vic.
Ngoi ra, vic nng cao nng lc chuyn mn cng yu cu mt iu kin tin
quyt l ngi GV phi tch cc trong cc hot ng thc t v nghin cu khoa hc.
Nghin cu v hng dn nghin cu l hai cng vic mang tnh chuyn nghip, gip
ngi thy tm kim, pht hin bi dng chuyn mn, nng lc thc hnh cho SV,
gip SV rn luyn t duy sng to, phng php lun sng to, c bit l hnh thnh
thi quen, nim say m nghin cu khoa hc.
Trch nhim v i mi phng php ging dy: Ngi thy khng th dy
cho SV tt c nhng kin thc m mnh c hoc trong chng trnh quy nh, m nn
hng dn cho SV cch kim tm kin thc, gip SV t hc, t nghin cu. iu ny
gip cc SV c th khm ph c nhiu hn nhng iu cn hc theo mt chng
trnh c bin son sn. Ngi GV cn trao truyn cho cc em k nng phn tch
vn , la chn tip thu nhng kin thc c bn v trng tm, nng cao bn lnh
trong t duy phn bin. C nh th, SV thc s lm ch trong hot ng tip nhn,
lnh hi tri thc.
Trch nhim v thay i t duy o to: i vi ngi GV, nng lc, bn lnh,
tm huyt ca ngi thy ng trn bc ging cng c tnh quyt nh n hiu qu
cht lng ca gi hc. Phn nh hng, gi ca ngi thy quan trng hn bt c
cun sch gio khoa hay sch tham kho no. Chnh bi vy, ngi thy phi l ngi
bit cht lc, tng hp tri thc truyn cho tng i tng hc. Mi vn ni ra
va phi r rng sng t, va mang tnh thi s v m, iu mi thc s gy c
hng th i vi SV. Khi SV hng th vi bi ging th chc chn mn hc s
tr thnh mn hc yu thch v hng say tm hiu.
- - 56
GV cn cng bng trong vic nh gi SV. Trong khu nh gi, GV l ngi
cm cn ny mc v trong qu trnh hc tp, SV rt cn n cch nh gi cng bng,
chnh xc kt qu hc tp ca h. GV cn xy dng v nng cao cho mnh bn lnh
chnh tr, phm cht o c, li sng tc phong, lng tm ngh nghip mi GV
xng ng l mt nhn cch ln.
Trch nhim ca ngi qun l: Cn xy dng c ch gim st v qun l i
ng nhn vin c h thng, kp thi iu chnh nhng vng mc trong cng tc
ging dy. Hng nm vo u hoc cui hc k, tin hnh hp Hi ng khoa hc
r sot v iu chnh chng trnh o to; tng cng hn na cc hot ng trao i
GV vo hc k h vi cc trng quc t. Khoa cng ang n lc xy dng cng
chi tit mn hc theo chng trnh thng tin CTXH (SWEEP) phi hp vi 7 trng
o to CTXH Vit Nam.
4. Kt lun
Chin lc pht trin h thng gio dc i hc n nm 2020 c thc hin
c hay khng, iu quan trng v ct li ph thuc vo vic h thng gio dc i
hc ca chng ta c pht trin c i ng GV v s lng, mnh v cht lng
hay khng. Pht trin GV khng phi l vic lm mt ln l xong, trong iu kin
bng n tri thc hin nay, cng vic ny cn c coi l cng vic thng xuyn, lin
tc ca ton h thng, tng trng, khoa v mi GV. Khu ct yu v bn vng vn l
vic thng xuyn, lin tc t hc tp, o to ca mi GV - yu t hng u nng
cao cht lng gio dc trong thc t hin nay. Ngi GV gii khng phi l ngi
truyn th cho SV tt c nhng g mnh bit. Bi, khng ai c th dy c cho ngi
hc ht cc kin thc m ci chnh l bit khi dy ngn la ca lng am m hc
tp, nghin cu khoa hc ca ngi hc. t c mc tiu trn, ngi Thy
CTXH phi khng ngng phn u rn luyn, nng cao cht lng ging dy trn
tng chuyn tri thc SV n trng mi ngy l mt nim vui, s hc s l
nim hnh phc v am m cho mi SV.

Ti liu tham kho
[1] Nguyn Kim Dung (2009). Tng quan v m bo v kim nh cht lng gio
dc. Vin nghin cu gio dc.
[2] Bi Kin Trung (2005). Hiu qu cng tc nh gi ging vin. NXB i hc
Quc gia H Ni, tr.103-109.
[3] B GD&T (2008). Hng dn t chc ly kin phn hi t ngi hc v hot
ng ging dy ca ging vin. (Cng vn s 1276/BGDT-NG, ngy 20/2/2008).
- - 57
[4] L Hong Giang (2011). Ngi dy l "nhn vt" trung tm ca qu trnh dy
hc. Tp ch Dy v Hc ngy nay, s 3-2011.
[5] L Vn Mn (2005). nh gi phng php ging dy ca ging vin, Gio dc
v i hc - cht lng v nh gi. NXB H Ni, tr.110-119.
[6] Nguyn Phng Nga (2005). Qu trnh hnh v pht trin vic nh gi ging
vin, Gio dc i hc, mt s thnh t ca cht lng. NXB i hc Quc gia H
Ni, tr.180-237.
[7] Nguyn c Chnh (2008). Kim nh cht lng trong gio dc i hc. NXB
i hc Quc Gia H Ni.
[8] Ngh quyt s 14/2005/NQ-CP ngy 02 thng 11 nm 2005 ca Chnh ph v i
mi c bn v ton din gio dc i hc Vit Nam giai on 2006 2020.

























- - 58
T C S HI LNG CA SINH VIN:
MT CCH TIP CN NHM NNG CAO CHT LNG
HOT NG O TO I HC
ThS. L Th Linh Giang
1

Tm tt: S hi lng ca sinh vin (SV) s c ngha v cng quan trng, quyt nh n s
tn ti v pht trin i vi c s gio dc i hc, bi n gp phn to ng lc bn trong
nh trng v cng c hnh nh bn ngoi nhm p ng s mong i v nhu cu ca sinh
vin (Chr. Koilias, 2005). Xy dng mi trng hc tp trong trng i hc vi nhng
iu kin tt nht l vn rt quan trng v cn thit nhm gip ngi hc ch ng tch
cc trong hc tp, nghin cu. Mi trng hc tp thun li l iu kin cn sinh vin c
c hi pht huy tnh sng to ca bn thn. Vic tha mn nhu cu SV cn ph thuc vo
mc d/kh chp nhn ca chnh h khi nhn sn phm/dch v nh trng cung cp.
Nng cao cht lng o to ca trng SV sau khi tt nghip c nng lc trong lnh vc
c o to l iu cp thit m cc trng cn hng ti. iu s to cho h ng c
hc tp, mi trng cnh tranh lnh mnh c hc tp, nghin cu v pht trin.
T kha: s hi lng, cht lng gio dc, mi trng hc tp, o to i hc

1. C s php l trong vic to lp mi trng hc tp cho ngi hc
Cht lng gio dc l mt trong nhng mi quan tm hng u ca ton x
hi, l vn trng yu trong chnh sch gio dc ca ng v Nh nc ta. Ngh
quyt i hi ng ton quc ln th IX xc nh r: Hon thin c ch chnh
sch v lut php m bo s nghip gio dc pht trin n nh, cht lng, hiu
qu, p ng nhu cu v con ngi v ngun nhn lc cho t nc pht trin nhanh
v bn vng. ng v Nh nc ban hnh nhiu ch trng, chnh sch v h
thng vn bn php quy quy nh v vic xy dng mi trng hc tp cho ngi hc.
Lut Gio dc (2005) quy nh: Pht trin gio dc, xy dng x hi hc tp l s
nghip ca Nh nc v ca ton dn.
Lut Gio dc i hc (2012) quy nh: (1) Ngha v v quyn hn ca trng
cao ng, trng i hc, hc vin: Qun l ngi hc; bo m quyn v li ch hp
php ca ging vin, vin chc, nhn vin, cn b qun l v ngi hc; dnh kinh ph
thc hin chnh sch x hi i vi i tng c hng chnh sch x hi, i
tng vng ng bo dn tc thiu s, vng c iu kin kinh t - x hi c bit
kh khn; bo m mi trng s phm cho hot ng gio dc. (Khon 5, iu 28,
Chng III, Lut Gio dc i hc 2012); (2) Ngi hc c to iu kin trong hc

1
Chuyn vin Phng KT&KCL, Trng i hc An Giang
Email: ltlgiang@agu.edu.vn
- - 59
tp, tham gia hot ng khoa hc v cng ngh, cc hot ng vn ha, th dc, th
thao (Khon 5, iu 60, Chng IX, Lut Gio dc i hc 2012).
Ngoi ra, ng v Nh nc xy dng Chin lc pht trin nhn lc Vit
Nam thi k 2011 2020, trong quy nh mc tiu c th cn t c nhm pht
trin nhn lc Vit Nam thi k 2011 2020: Xy dng c x hi hc tp, m
bo cho tt c cng dn Vit Nam c c hi bnh ng trong hc tp, o to v thc
hin mc tiu: hc lm ngi Vit Nam trong thi k hi nhp, hc c ngh, c
vic lm hiu qu; hc cho mnh v ngi khc hnh phc, hc gp phn pht
trin t nc v nhn loi. (iu 1, Quyt nh 579/Q-Ttg ngy 19/4/2011). Song
song , n Xy dng x hi hc tp giai on 2012-2020 c tin hnh trn
quy m c nc nhm to iu kin hc tp sut i cho ngi dn.
Nh vy, ng v Nh nc vn hnh mt hnh lang php l nhm to cho
ngi hc y quyn v ngha v thc hin nhim v hc tp. Chnh hnh lang
php l ny c vai tr quan trng trong xy dng mi trng hc tp cho ngi hc,
to iu kin thun li h tip cn nn tri thc nhn loi. y chnh l nn tng
chng ta m bo v nng cao cht lng o to nhm p ng nhu cu i mi c
bn, ton din m rng quy m phi i i vi nng cao cht lng (Ngh quyt
14/2005/NQ-CP ngy 02/11/2005 ca Chnh ph v i mi c bn v ton din gio
dc i hc Vit Nam giai on 2006 2020).
2. Vai tr mi trng hc tp trong trng i hc hng n pht huy nng lc
ngh nghip ngi hc
Hc l qu trnh t bin i mnh v lm phong ph mnh bng cch chn
nhp v x l thng tin ly t mi trng xung quanh (Lm Quang Thip 2005).
tch cc ho hot ng hc tp ca ngi hc, chng ta cn xy dng mt mi trng
thng tin phong ph, mi trng kin thc tch cc ngi hc pht trin. Nh
trng l im sng ca cng ng, c mi lin h cht ch vi cng ng, nh
trng l vng trn ca cng ng - cng ng l tri tim ca nh trng. iu ny s
gii thch c ti sao cc trng i hc ca M xc nh mc tiu phn u:
Trng i hc c v tr quan trng trong x hi, c tc ng quyt nh i vi s
pht trin v khoa hc, k thut, vn ho, chnh tr v kinh t ca x hi. Cc vin v
trng i hc thc s c xem l nhng trung tm vn ho, khoa hc, k thut ca
x hi... Nh trng i hc hot ng ch yu theo phng thc dch v kinh doanh
(L Thc Cn, 1989). Mt nh trng tt l nh trng c chun cht lng cao, c
mong i cao i vi ngi hc v c mi trng hc tp, ging dy tt hay c vn
ha nh trng tt. Nh trng nh mt t chc hc tp c tnh cht hot ng ca
mt b no. Nh trng kiu loi ny lun tm kim vn , t duy v tm cch ci
tin. Kin thc c vai tr to ln v c chia s gia cc thnh vin ca nh trng,
- - 60
gia nh hc sinh v cng ng (Gerald C.Ubben, Larry W.Hugies & Cynthia
J.Norris 2004 in: Trn Th Bch Liu 2011).
Chnh v vy, nh trng cn to cho SV mi trng thun li nht hc tp
v nghin cu. Cht lng gio dc ca trng c xc nh theo: cht lng ca
mi trng hc tp v u vo (chng trnh, ni dung, gio vin, c s vt cht, ti
chnh, qun l); cht lng ca qu trnh hc tp (phng php dy, phng php hc,
thi lng); cht lng ca kt qu hc tp (s tip thu kin thc, gi tr, thi , k
nng). Qu trnh o to l tnh c trng ni bt nht ca hot ng o to. Bt c
hot ng no c mc ch, c t chc u din ra theo qu trnh o to. Qu trnh
o to bao gm 10 thnh t, trong cp n vai tr mi trng o to. Cc nhn
t ny hot ng trong mi tng tc vi nhau, m bo cho qu trnh o to din ra
hi ha, cn i v trn vn (Bi Minh Hin 2006).
Vic xy dng mi trng hc tp trong trng i hc c cht lng p ng
nhu cu ca SV l vn cp thit m cc trng cn hng ti. Cht lng l s tha
mn mt yu cu no . Thc vy, trong sn xut, cht lng ca mt sn phm c
nh gi qua mc t cc tiu chun cht lng ra ca sn phm. Cht lng
l tim nng ca mt sn phm hay dch v nhm tha mn nhu cu ngi s dng
(Tiu chun Php NFX 50 109 in: L c Ngc 2004) hay Cht lng l tp hp
cc c tnh ca mt thc th (i tng) to cho thc th (i tng) kh nng
tha mn nhng nhu cu nu ra hoc nhu cu tim n (TCVN ISO 8402 in: L
c Ngc 2004). Cn trong o to, cht lng o to c nh gi qua mc t
c mc tiu o to ra i vi mt chng trnh o to. Cht lng o to
l kt qu ca qu trnh o to c phn nh cc c trng v phm cht, nhn
cch v gi tr sc lao ng hay nng lc hnh ngh ca ngi tt nghip, gi tr tng
ng vi mc tiu, chng trnh theo ngnh ngh c th (Trn Khnh c in: Bi Minh
Hin 2006).
Nh vy, mi trng nh trng l ni tt nht gio dc, o to con ngi,
to nhn thc ng n, pht huy nhn cch ngi hc. y l ni cung cp tri thc,
k nng, nng lc ngh nghip, nng lc nghin cu cho ngi hc; ng thi l ni
cng c, pht huy nng lc bn thn.
3. Nhu cu nh gi hi lng
M hnh qun l cht lng tng th (TQM) l nh cao ca cc m hnh qun l
cht lng, trong xy dng mi trng hc tp c cht lng cho ngi hc c
coi l gii php y v hiu qu nht i vi m hnh ny. Peter v Waterman
(1982) cho rng qun l cht lng tng th gn lin vi pht trin vn ha cht
lng ca t chc, mi thnh vin mang li nim vui cho khch hng, t chc
c thit k theo cu trc hng ti khch hng, coi khch hng l thng . Xy
- - 61
dng mi trng hc tp trong trng i hc c cht lng hng n p ng nhu
cu SV l vn cp thit m cc trng cn hng n. Chng ta cn xc nh cht
lng l s t c cc mc tiu v p ng c s hi lng ca cc bn c lin
quan. t c iu ny, chng ta cn xy dng mt h thng phn hi hiu qu v
cht lng o to ca trng (Hng dn AUN-QA, 2004).














Hnh 1: M hnh hot ng cht lng trong gio dc i hc theo APQN


Hnh 2: M hnh m bo cht lng theo EFQM
Chng trnh
Thng tin lin
lc
T chc
Quan im hc
thut
Thit k chng
trnh
nh gi
MC CH
V
MC TIU
Tin u ra S hi lng
Ngi hc
i ng cn b
Sinh vin
BCL ni b
t chun
T l tt nghip
v b hc
Thi gian tt
nghip
Chi ph/ sinh
vin
kin ca ngi
hc
kin ca cu
ngi hc
kin ca th
trng lao ng
kin ca x hi
kin ca i ng
cn b
- - 62
Nhiu nghin cu ch ra nhu cu cn nh gi hi lng ca SV trong qu
trnh hc tp ti trng. M hnh hot ng cht lng trong gio dc i hc theo
APQN (Hnh 1) ch ra rng ngoi cc yu t u vo, qu trnh, u ra th cn xem xt
n kha cnh s hi lng ca cc bn c lin quan, trong s hi lng ca sinh vin
c xem l tiu ch tin quyt hng u. M hnh m bo cht lng theo EFQM
(Hnh 2) cho rng m bo cht lng th trng s ca yu t hi lng chim n
29% trong yu t hi lng ca khch hng (sinh vin) chim 20%.
Hng dn t nh gi cp chng trnh ca AUN cp n yu t SV trong
qu trnh ly kin phn hi, h cho rng: SV l i tng u tin xt on cht
lng ging dy v hc tp. H tri nghim phng php ging dy ca thy. H c
kin v cc trang thit b (Hng dn AUN QA 2004). Trong B tiu chun nh gi
cht lng gio dc trng i hc ban hnh km theo Quyt nh s 65/2007/Q-
BGDT ngy 01 thng 11 nm 2007 ca B trng B GD&T ti tiu ch 6.9 qui
nh Ngi hc c tham gia nh gi cht lng ging dy ca ging vin khi kt
thc mn hc, c tham gia nh gi cht lng o to ca trng i hc trc khi
tt nghip. Trong tiu chun 13 ca B tiu chun kim nh cht lng gio dc
trng thnh vin v Khoa trc thuc i hc Quc gia H Ni (ban hnh km theo
Quyt nh s 1165/Q-BCL ngy 20 thng 4 nm 2011 ca Gim c HQG H
Ni), qui nh v m bo cht lng cn c ch s gim st nh gi ca ngi hc
i vi cc hot ng cht lng gio dc n v o to i hc, ng thi tiu
chun 15 qui nh v S hi lng ca cc bn lin quan (Quyt nh s 1165/Q-
BCL, 2011).
4. nh hng ca mi trng hc tp trong trng i hc n s hi lng ca
sinh vin
Nhiu nghin cu ch ra nhu cu nh gi s hi lng ca SV trong qu trnh
hc tp, nghin cu ti trng. Mt s quan im cho rng gio dc c coi nh l
dch v. S hi lng ca SV i vi nh trng l mc tiu c bn v l iu kin sng
cn ca mi c s gio dc. Cc trng i hc ph thuc nhiu vo SV, do cn
phi hiu nhu cu hin ti v k vng tng lai ca h p ng tt hn c nhng g
m h mong i (Koviljka Banjecvic, Aleksandra Nastasic 2010). y c xem l
tiu ch cnh tranh gia cc trng i hc vi nhau (Kwek et al. 2010). S hi lng
ca SV i vi cc c s gio dc c th nh hng n nim tin ca h (Omar et al
2009)

v nhng d nh trong tng lai (Clemes et al 2008, Cronin & Taylor 1992,
Fornell 1992). ng thi vic lm tng s hi lng ca SV s nh hng nhiu n li
nhun kinh t (Anderson et al 1994). Ngoi ra, s hi lng ca SV l mt ch s ca
trng o lng mc p ng nhu cu ca SV, hiu qu, thnh cng v s sinh
tn ca cc trng. y cng chnh l bng chng v hiu qu ca c s o to, gip
- - 63
h thng kp thi c nhng iu chnh hp l ngy cng to ra mc hi lng cao
hn cho nhng i tng m n phc v (Hallenbeck 1978, Nichols 1985, Upcraft &
Schuh 1996). Nh vy, vic tha mn nhu cu ca ngi hc s to cho h thi tch
cc, ng c hc tp v to mi trng cnh tranh lnh mnh trong hc tp, nghin
cu v pht trin. Mi trng hc tp, nghin cu l yu t c bn ca mi trng
gio dc i hc, ng thi l trch nhim chung ca h thng gio dc, trong vai
tr t chc ca ngi gio vin l trc tip (Stanislaw Kowalski 2003). Chnh i ng
ging vin cc trng i hc quyt nh n vic to ra mi trng tch cc cho SV
(Phm Hng Quang 2006). Trng i hc c xem l ni tt nht gio dc, o
to con ngi to nhn thc ng n, pht huy nhn cch ngi hc. y l ni cung
cp tri thc, k nng, nng lc ngh nghip, nng lc nghin cu cho ngi hc; ng
thi l ni cng c, pht huy nng lc bn thn.
Mt s nhm nghin cu tp trung nhiu vo nh hng ca cht lng dch v
n s hi lng ca SV. Hishamuddin Fitri Abu Hasan et al. (2008) xc nhn c mt
mi quan h c ngha gia cht lng dch v v s hi lng ca SV; cho nn vic
ci tin cht lng dch v cng dn n vic tng cng s hi lng ca SV
(Hishamuddin Fitri Abu Hasan, Azleen Ilias Rahida & Abd Rahman Mohd Zulkeflee
Abd Razak 2008). Tng t, khi nghin cu v nh hng ca cht lng dch v ln
s hi lng ca SV, cc tc gi cho rng cht lng dch v c mt s nh hng rt
ln n s hi lng ca SV. Bn cht s hi lng ca SV nm cht lng ging dy v
mi trng hc tp ca c s gio dc (Ehsan Malik 2010). Trong nghin cu nh
gi v mi quan h gia cht lng dch v gio dc i hc v s hi lng ca SV,
cc tc gi tm thy mt bng chng r rng l: cht lng dch v c mi quan h
thun vi s hi lng ca SV nn s hi lng ca SV c th c tng cng thng
qua vic ci tin cht lng dch v (Basheer A.Al-Alak & Ahmad Salih Mheidi
Alnaser 2012). Trong nghin cu v Cht lng dch v qun l trong trng i hc
da trn quan im coi sinh vin l khch hng, Hill.F.M cho rng SV ch hi lng
vi mi trng hc tp trong nh trng khi nhn c dch v/sn phm tt: dch v
th vin, h thng my tnh trang b y , dch v cngtin, khu k tc x, ni dung
kha hc/chng trnh, mi lin h gia SV v ging vin, phng php ging dy,
cht lng hot ng ging dy, s tham gia cc hot ng ca sinh vin, kinh nghim
ging dy, dch v ti chnh, thng tin phn hi, dch v t vn, nh sch ca trng,
t vn phc li x hi, dch v chm sc sc khe, hi sinh vin, gio dc th cht
(Hill.F.M 1995).
Mt s tc gi nghin cu v cc thuc tnh ca mi trng hc tp trong
trng i hc tc ng n s hi lng. Nghin cu v S hi lng ca sinh vin
ngnh kinh doanh, nhng mc ch v s duy tr hc tp mt iu tra thc nghim
- - 64
tp trung nghin cu cc yu t nh hng n s hi lng ca SV v mi quan h
gia s hi lng vi vic duy tr hc tp. Bng mt thc nghim trn 160 SV ngnh
kinh doanh ti mt trng i hc pha nam bang Pennsylvania, Ali Kara v Oscar
W. DeShields ch ra ba nhn t chnh c nh hng n s hi lng ca sinh vin:
(1) i ng ging vin, (2) chng trnh kha hc, (3) i ng nhn vin (Ali Kara &
Oscar W. DeShields 2004). Trong nghin cu v Cu trc thang o ca hot ng
ging dy, ng c hc tp v s hi lng i vi vic hc ti cc trng i hc k
thut i Loan, W.S. Tai et al. c a ra quan im ng lu trong vic o lng
S hi lng i vi vic hc (LSQ), l, (1) hot ng ging dy ca ging vin;
(2) s bin son chng trnh; (3) mi trng hc tp; (4) thit b ging dy; (5) kt
qu hc tp. Kt qu nghin cu cho thy tt c nhn t trong m hnh thang o u
t tin cy v gi tr (W.S. Tai et al 2010).
Harvey.L (1995) khi nghin cu v s hi lng cho rng SV ch cm thy hi
lng vi cht lng mi trng hc tp trong trng khi nh trng p ng tt nhu
cu ca h v: (1) dch v th vin, (2) dch v my tnh, (3) khu nh n, (4) k tc x,
(5) t chc v nh gi kha hc, (6) i ng ging vin v phong cch ging dy, (7)
phng php ging dy, (8) iu kin v nh gi hc tp, (9) hot ng phong tro,
(10) nh hng pht trin, (11) chnh sch/hc bng, (12) khun vin nh trng
(Harvey.L 1995). Trong nghin cu v o lng s hi lng ca khch hng trong
trng i hc, Aldridge, S. v Rowley, J., (1998) a ra nhn nh SV hi lng vi
mi trng hc tp trong trng khi h c cung cp: (1) thc n ngon v gi c hp
l; (2) SV c quyn tham gia vo cc t chc on th; (3) SV c to c hi tp
hun/o to; (4) SV c tham gia vo cc t chc, c to iu kin tham gia cc
hot ng ly kin phn hi v kha hc v dch v lin quan (Aldridge, S. &
Rowley, J. 1998).
Elliot v Healy (2001) trong nghin cu v Cc nhn t chnh nh hng n
s hi lng ca sinh vin c lin quan n cng tc tuyn sinh v duy tr hot ng hc
tp, tc gi tm ra cc yu t c nh hng n s hi lng ca SV: (1) mi trng
hc thut hiu qu, (2) khun vin/quang cnh nh trng, (3) mi trng sng trong
nh trng, (4) cc dch v h tr trong khun vin nh trng, (5) mi quan tm ca
nh trng n sinh vin, (6) hiu qu ca hot ng ging dy, (6) chnh sch/hc
bng hiu qu, (7) nh trng thc hin cam kt hiu qu, (8) m bo an ninh trt t
trong khu vc nh trng, (9) dch v hon ho, (10) s cng nhn ca SV (Elliot &
Healy 2001). Kt qu c rt ra t nghin cu v Tip th/Thu ht/Qung b
(Marketing) gio dc i hc: K vng v dch v h tr sinh vin ca nhm tc gi
Raposo v Alves cho rng nhm yu t mi trng hc tp trong trng i hc c
kh nng nh hng n k vng ca SV: (1) hot ng nh gi hc tp v ngh
- - 65
nghip, (2) danh ting v iu kin ca trng, (3) mc sn sng v ng cm ca
nhn vin (Raposo & Alves 2003).
Theo kt qu cc cuc iu tra kho st hng nm ti cc trng, Vin Bristish
Columbia cho thy to c mi trng hc tp hiu qu, p ng nhu cu ca
ngi hc cn tp trung vo cc yu t: (1) chng trnh; (2) hot ng gio dc, (3)
nhm cc k nng phn tch, k nng giao tip, k nng x hi cho SV (Bristish
Columbia College & Institue Student Ontcome 2003). Khi nghin cu v o lng
s hi lng ca sinh vin Khoa Cng ngh thng tin Hy Lp Chr, Koilias cp
n cht lng mi trng hc tp trong trng tha mn nhu cu ngi hc cn
tp trung vo cc ni dung: (1) chng trnh o to, (2) i ng ging vin, (3) c s
vt cht, (4) dch v h tr, (5) hnh nh ca nh trng (Chr, Koilias 2005).
Kt qu nghin cu trng hp ca trng Cao ng dy ngh - Bch khoa
Belgrade, tc gi xut cc tiu ch nh gi s hi lng ca SV v cht lng mi
trng hc tp trong nh trng, bao gm: (1) cht lng chng trnh o to; (2)
qu trnh gio dc; (3) cht lng khng gian hc tp; (4) th vin; (5) cht lng h
thng thng tin in t; (6) cht lng chm sc sc khe SV; (7) cht lng dch v
SV; (8) dch v hnh chnh; (9) h tr k thut; (10) cht lng dch v ti chnh; (11)
tiu chun ca SV; (12) s tham gia ca SV vo cc hot ng trong trng; (13) mi
quan h ca ging vin n qu trnh ging dy. Cc tiu ch ny c xc nh bng
mc v tm quan trng v s hi lng ca h. S hi lng ca SV c o thng
qua 13 thng s v ngha ca tng ch s. Mi tiu ch c xc nh bng s lng
bin tng ng, cn c vo tiu chun t nh gi trng i hc (Koviljka Banjecvic,
Aleksandra Nastasic 2010). Nghin cu cht lng cuc sng ca SV trng cao ng
ca nhm tc gi M.Joseph Sirgy, Stephan Grzeskowiak v Don Rahtz cho rng nng
cao cht lng cuc sng SV nhm tha mn nhu cu hc tp, sinh hot ca SV l vn
cp thit. Trng cn tp trung vo cht lng ca cc lnh vc: (1) mt hc thut
(khoa o to, phng php ging dy, khng gian lp hc, khi lng chng trnh);
(2) mt x hi (k tc x, chng trnh v dch v quc t, cc hot ng thuc v tinh
thn, cu lc b v i nhm, hot ng th dc th thao, hot ng gii tr); (3) c s
vt cht v dch v c bn (dch v th vin, giao thng, dch v trng xe, dch v y t,
nh sch, h thng vin thng, trung tm gii tr) (M.Joseph Sirgy, Stephan
Grzeskowiak & Don Rahtz 2007).
Trong nghin cu tm hiu mi quan h gia phng php ging dy v s hi
lng ca sinh vin ti Trung tm h tr ngi hc i Loan, Wu.WR cho rng nu
nh trng nng cao cht lng ca cc ni dung nh gi ging vin, cc kha hc,
hiu qu hc tp, v cc mi quan h gia cc c nhn th sinh vin hi lng v
phng php ging dy ca ging vin hn (Wu.WR 1992). Nghin cu trng hp
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ca trng o to vin thng thuc B Giao thng vn ti ca Trung Quc, Zheng.T
cho rng SV hi lng vi cc hot ng trong trng cn ci tin cht lng ca ti
liu ging dy, cht lng ging dy, mi trng hc tp, v cc mi quan h gia cc
c nhn (Zheng.T, 1995). Vn bn hng dn xy dng bng hi nh gi s hi lng
SV cao ng, Starr cho rng nh gi s hi lng ca SV cn tp trung vo nm
kha cnh: (1) mi trng hc v cc thit b; (2) hiu qu hc tp; (3) o lng vic
qun l v dch v; (4) mi quan h gia cc c nhn; (5) s tn trng ca ging vin
v nhn vin hnh chnh i vi sinh vin (Starr 1972).
Nghin cu trng hp ti trng Bahauddin Zakariya cho rng SV ch cm
thy hi lng khi c p ng tt v: hot ng ging dy, dch v hnh chnh h tr,
dch v qun l h tr, h thng giao thng, th vin, phng thc hnh my tnh &
phng th nghim, nh , y t, th thao, tn ngng tn gio, v cc trang thit b phc
v trong lp hc (Muhammad Nauman Abbasi Lecturer 2011). Mt nghin cu khc
v s hi lng ca SV ti Khoa Quc t v Chu u hc, Trng i hc Piraeus, Hy
Lp thc hin nm 2007, nhm tc gi cho rng s hi lng ca SV v kha hc l rt
quan trng v s hi lng ny ph thuc vo nhiu yu t mi trng hc tp trong
trng i hc: chng trnh o to, cc mn hc c ging dy, i ng ging
vin, gio trnh, kinh nghim x hi v kinh nghim tr tu m c s gio dc cung cp
cho SV. nh gi s hi lng ca SV, tc gi s dng phng php nh gi s hi
lng khch hng MUSA (Multicriteria Satisfaction Analysis phn tch s hi lng
nhiu tiu ch) bao gm 04 tiu ch: (1) gio dc, (2) h tr hnh chnh, (3) hu hnh,
(4) hnh nh v danh ting ca khoa (G.V. Diamantis & V.K. Benos 2007).
Mt s nghin cu trong nc v cc yu t nh hng ca mi trng hc tp
trong trng i hc n s hi lng ca SV. Nhiu nhm nghin cu trong nc
vn dng cc m hnh kinh t (m hnh SERVQUAL ca Parasuraman v m hnh
SERVPERF ca Corin v Taylor). Cc nghin cu ch ra mi quan h gia cht lng
dch v v s hi lng ca SV trong trng i hc, trong SV chnh l khch hng
s dng dch v m nh trng cung cp. Kt qu nghin cu cho thy tc ng ca
cc yu t mi trng hc tp trong trng i hc n qu trnh hc tp. Nu nh
trng to cho SV mi trng hc tp thun li, p ng c k vng ca SV th h
cm thy hi lng v to c ng c trong hc tp. im chung ca cc nghin cu
ny l nh trng mun nng cao cht lng mi trng hc tp cn u t: c s vt
cht, trang thit b, dch v h tr SV, t chc hot ng o to trng i hc (sc
khe, an ton ca ngi hc...). u im ca cc l thuyt v m hnh nh gi s hi
lng trn quan im xem gio dc l dch v: ch ra mi tng quan gia cht lng
dch v v s hi lng ca SV (khch hng); a ra cc cp nh gi cht lng
nhn c ca SV (khch hng).
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Mt s nghin cu trng hp nh gi s hi lng ca SV da vo m hnh
kinh t nh gi: Trng i hc Kinh t v Qun tr kinh doanh thuc i hc
Thi Nguyn (Trn Xun Kin 2009), Trng i hc Khoa hc T nhin thuc i
hc Quc gia H Ni (Nguyn Th Thm 2010), Trng Cao ng S phm Sc Trng
(Nguyn Bch Nh 2013), Trng i hc Tin Giang (Nguyn Thanh Phong 2011),
Khoa Kinh t v Qun l ca Trng i hc Bch Khoa H Ni (V Tr Ton 2006),
Trng i hc Kinh t thuc i hc Nng (Nguyn Th Trang 2010), Trng
i hc An Giang (Nguyn Thnh Long 2006), Trng i hc Nha Trang (L Phc
Lng 2011), Kt qu chnh ca cc nghin cu cho thy SV hi lng vi hot
ng o to trong trng i hc cn tp trung nng cao cht lng cc hot ng: (1)
chng trnh, (2) ging vin, (3) c s vt cht, (4) dch v h tr, (5) ti liu hc tp,
(6) hnh nh nh trng.
Nghin cu kho st kin sinh vin thuc 10 Khoa/B mn ca 4 n v
thnh vin ca HQG-HCM trong nh gi cht lng ging dy. Nghin cu ch
ra nhng im mnh ca cht lng ging dy HQG-HCM bao gm: vic cung cp
ti liu hc tp vo u kho hc, cht lng ging vin ni chung (v kin thc, s
nhit tnh, trch nhim, vic s dng thi gian hiu qu v vic khuyn khch s tham
gia ca SV). Nhng im cha mnh l: s thiu thng tin v ti liu v thit b h tr
hc tp, ni dung ca ti liu hc tp cha cp nht, thiu thit b h tr ging dy,
thiu ch trng pht trin k nng din t v t duy ph phn cho sinh vin, cha ch
trng n vic kim tra nh gi trong qu trnh hc. Nhn chung kt qu nghin cu
cho thy hi lng ca sinh vin HQG-HCM i vi cht lng ging dy hin
nay ch mi t mc trung bnh kh, v khng c s chnh lch ng k no gia cc
n v (V Th Phng Anh 2005). Nghin cu Kho st mc hi lng ca sinh
vin v cht lng ging dy v qun l ca mt s trng i hc Vit Nam. Kt
qu kho st cho thy mc hi lng ca SV ang hc v sinh vin tt nghip ca
Vit Nam ang khong t trung bnh n trn trung bnh. Mt s cc trng khc c
ch s hi lng kh thp. Nghin cu cho thy mc hi lng ca SV i vi cht
lng o to l khc nhau ty theo tng trng, tng i tng kho st. S khc
nhau ny ph thuc ch yu vo cht lng o to m trng cung cp cho SV
ca mnh (Nguyn Kim Dung 2010).
Qua nhng nghin cu trn ta thy c mc hi lng ca SV i vi cht
lng o to trng l khc nhau. S khc nhau ny ph thuc ch yu vo cht
lng o to m tng c s gio dc i hc cung cp cho SV (khch hng). iu
ny to ra ng lc cho vic tin hnh cc nghin cu khc, trn mt i tng khc
tm ra nhng im mi, im khc bit so vi cc nghin cu trc nhm gp
phn lm phong ph thm kho t liu v o lng s hi lng ca khch hng trong
- - 68
gio dc. ti nghin cu ny khng nm ngoi mc ch nu trn, ng thi n cn
gp phn cung cp cho nh trng c thm ngun thng tin phc v vic nng cao
cht lng cht lng o to ca trng.
Nh vy, qu trnh phn tch, nh gi v vai tr ca mi trng hc tp trong
trng i hc nh hng n s hi lng ca SV. ng thi cc nghin cu ny cn
cho thy vic tha mn nhu cu ngi hc s to cho ngi hc thi tch cc, ng
c hc tp v to mi trng cnh tranh lnh mnh ngi hc c hc tp, nghin
cu v pht trin. Ngoi ra, cc nghin cu v cc yu t nh hng ca mi trng
trng i hc n s hi lng ca SV tp trung ch yu vo cc ni dung: (1) chng
trnh o to; (2) gio trnh, ti liu hc; (3) t chc hot ng o to; (4) ging vin;
(5) c s vt cht v cc trang thit b; (6) dch v h tr. Qua , chng ti nhn thy
c s tng ng gia cc nghin cu trong v ngoi nc v nh gi cc kha cnh
lin quan n s hi lng i vi hot ng o to. iu mt ln na khng nh
y l cc tiu ch quan trng v cn thit m nh trng cn phi m bo nng
cao cht lng o to nhm phc v tt hn cho qu trnh hc tp ca SV ti trng.
5. xut b ch bo nh gi hi lng ca SV i vi hot ng o to i hc
Cn c vo kt qu nghin cu l lun v thc tin, chng ti tin hnh xy
dng thang o. B ch s nh gi hi lng ca SV i vi hot ng o to i hc
c thc hin qua 4 giai on.:
- Giai on 1: Xy dng thang o. Nghin cu c thc hin ti Trng i hc
An Giang trn 02 nhm khch th l SV (44 SV tham gia tho lun nhm) v cn b
qun l (08 ngi tham gia phng vn c kinh nghim lm cng tc qun l o to trn
10 nm).
- Giai on 2: iu chnh thang o d tho. Nghin cu c thc hin ti
Trng i hc An Giang vi phng php iu tra bng bng hi trn 02 nhm
khch th l SV (201 SV tham gia tr li phiu) v cn b qun l (20 lnh o, CBQL
tham gia tr li phiu).
- Giai on 3: Th nghim thang o. Nghin cu c thc hin ti Trng i
hc An Giang, vi mu nghin cu 491 SV c la chn ngu nhin.
- Giai on 4: Nghin cu chnh thc. Nghin cu c thc hin ti 4 trng vi
mu nghin cu 525 SV c la chn ngu nhin: Trng i hc Khoa hc T
nhin HQG H Ni (184 mu); Trng i hc H Tnh (100 mu); Trng i
hc Tr Vinh (76 mu); Trng i hc An Giang (165 mu).
Cc thang o c nh gi thng qua hai cng c chnh: (1) h s tin cy
Cronbach Alpha v (2) phng php phn tch yu t khm ph EFA. H s Cronbach
Alpha c s dng trc loi cc bin khng ph hp trc. Cc bin c h s
tng quan bin-tng (item-total correlation) nh hn 0,3 s b loi v tiu chun chn
- - 69
thang o khi n c tin cy alpha t 0,6 tr ln. Tip theo, phng php EFA c
s dng. Cc bin c trng s (factor loading) nh hn 0.5 trong EFA s tip tc b
loi. Phng php trch h s s dng l principal components vi php quay varimax
v im dng khi trch cc yu t c eigenvalue = 1. Thang o c chp nhn khi
tng phng sai trch bng hoc ln hn 50% v trng s nhn t t 0.5 tr ln.
Kt qu phn tch cho thy b ch bo c tnh n nh qua 2 ln o (ln 1_thc
hin trn khch th 491 SV Trng i hc An Giang; ln 2_ thc hin trn khch th
525 SV ca 4 trng i hc c la chn ngu nhin trn c nc). Trong qu trnh
xy dng thang o d tho, b ch bo gm 8 ni dung vi 124 ch bo. Qua kt qu
nh gi thang o bng phng php h s tin cy Cronbachs Alpha v phng php
phn tch nhn t EFA 2 ln o cho kt qu kh n nh. Sau khi phn tch loi cc
bin ngoi lai, b ch bo cn li 7 ni dung vi 48 ch bo vi cc thng s thng k
ca thang o nm trong khong cho php.
B ch bo xut nh gi hi lng ca SV i vi hot ng o to i hc:
Tn ch bo Ni dung ch bo
Ni dung 1: Chng trnh o to (CTT)
CTT.1.1. Mc tiu ca CTT c cp nht
CTT.1.2. Mc tiu ca cc mn hc ph hp vi mc tiu ca CTT
CTT.1.3. Ni dung chng trnh ph hp vi mc tiu o to
CTT.1.4. S ph hp ca cc hc phn vi CTT
CTT.1.5. Chng trnh ph hp vi anh/ch
CTT.1.6. Cc hc phn m bo tnh thng nht vi CTT
CTT.1.7. CTT c s tn ch hp l
CTT.1.8. Khi kin thc cc mn hc i cng hp l
CTT.1.9. Khi kin thc cc mn hc chuyn ngnh hp l
CTT.1.10. Cc hc phn c s gn kt vi nhau
CTT.1.11. Mc cn i gia l thuyt v thc hnh trong chng trnh
CTT.1.12.
T l gia khi lng kin thc i cng v kin thc chuyn
ngnh l hp l
Ni dung 2: Nng lc chuyn mn ca ging vin
NLCMGV.2.1. GV c kin thc chuyn mn tham gia ging dy mn hc
NLCMGV.2.2. GV c kinh nghim trong lnh vc chuyn mn m mnh ging dy
NLCMGV.2.3. Bi ging ca GV c cp nht nhiu kin thc mi
NLCMGV.2.4. GV c gii thiu cc kt qu nghin cu khoa hc
NLCMGV.2.5. GV c tnh khoa hc trong tc phong ging dy
NLCMGV.2.6. GV s dng hiu qu thi gian trn lp
- - 70
Tn ch bo Ni dung ch bo
Ni dung 3: Phm cht, trch nhim ca ging vin
PCTNGV.3.1. GV tn trng kin SV
PCTNGV.3.2. GV ln lp, xung lp ng gi
PCTNGV.3.3. GV ging dy ng ni dung cng mn hc
PCTNGV.3.4.
GV thc hin y nhng quy nh v trch nhim ca GV i
vi SV
Ni dung 4: iu kin hc tp
KHT.4.1. Cc phng hc m bo v thng thong
KHT.4.2. Din tch phng hc ph hp vi quy m lp
KHT.4.3. Cht lng h thng my chiu, mn chiu trong phng hc
KHT.4.4. Cht lng bn gh trong phng hc
KHT.4.5. Th vin c ch cho sinh vin hc tp v nghin cu
Ni dung 5: Cht lng cc dch v h tr
DVHT.5.1. Kt qu im rn luyn ca SV cho tng hc k l hp l
DVHT.5.2. Nhn vin bo v lm vic hiu qu cao
DVHT.5.3. Cc cn b phng ban nhit tnh vi yu cu chnh ng ca SV
DVHT.5.4. Cc cn b phng ban tn trng SV
DVHT.5.5. Cc cn b phng ban gii quyt nhanh cc yu cu ca SV
DVHT.5.6. Trng/Khoa quan tm t vn v h tr SV trong qu trnh hc tp
DVHT.5.7.
Nhn vin vn phng Khoa gii quyt nhanh, ng hn cc yu cu
chnh ng ca SV
DVHT.5.8.
Hng nm SV c giao lu trc tip vi Hiu trng/Phng ban
phn hi v cc hot ng ca Trng/Khoa.
DVHT.5.9.
Hng nm SV c giao lu trc tip vi Ban Ch nhim Khoa
phn hi v cc hot ng ca Trng/Khoa.
Ni dung 6: nh gi chung v mc p ng v nh hng pht trin nng
lc ngh nghip cho sinh vin
NLNNSV.6.1.
Thng qua chng trnh, Khoa/Trng cung cp cho anh/ch
kin thc c bn v ngh nghip chuyn mn thuc ngnh o to
ca trng
NLNNSV.6.2.
Thng qua chng trnh, Khoa/Trng khuyn khch, h tr
anh/ch t tm hiu cc kin thc su v ngh nghip chuyn mn
thuc ngnh o to ca trng
NLNNSV.6.3.
Thng qua chng trnh, Khoa/Trng rn luyn cho anh/ch k
nng giao tip trong hc tp v cng vic sau ny
NLNNSV.6.4.
Thng qua chng trnh, Khoa/Trng gip anh/ch hnh thnh
k nng thch ng ngh nghip
NLNNSV.6.5.
Thng qua chng trnh, Khoa/Trng gip anh/ch trau di
phm cht c nhn
- - 71
Tn ch bo Ni dung ch bo
NLNNSV.6.6.
Thng qua chng trnh, Khoa/Trng gip anh/ch nh hng
mc tiu phn u cho bn thn
Ni dung 7: S hi lng ca sinh vin i vi hot ng o to trng i hc
HL.7.1. Mc cm nhn chung ca anh/ch v CTT
HL.7.2. Mc cm nhn chung ca anh/ch v gio trnh
HL.7.3. Mc cm nhn chung ca anh/ch v t chc o to
HL.7.4. Mc cm nhn chung ca anh/ch v i ng GV
HL.7.5. Mc cm nhn chung ca anh/ch v c s vt cht
HL.7.6. Mc cm nhn chung ca anh/ch v dch v h tr

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- - 75
KHO ST KIN CC BN LIN QUAN: TH THCH V CC GII PHP
ThS. V Th Bch Tho
1
, K s Nguyn Th Trinh
2
, Chu Th Tm

3

Tm tt: m bo cht lng chng trnh o to theo tiu chun ca Mng li cc
trng i hc ng Nam l mt xu th tt yu m cc trng i hc trong khu vc ni
chung v Vit Nam ni ring v ang theo ui trn con ng hi nhp quc t. Chng ta
cn xc nh Cht lng l s t c cc mc tiu ra v m bo c iu ny,
cc trng i hc cn phi xy dng c ch thng xuyn t nh gi chng trnh hc v
hc phn thng qua h thng ly kin phn hi t cc bn lin quan (CBLQ): sinh vin
(SV), cu SV v nh s dng lao ng. Hu ht cc trng u nhn thc c tm quan
trng v s cn thit ca vic kho st kin CBLQ; tuy nhin, thc t cho thy cng tc ny
vn cn gp khng t kh khn v cha t hiu qu. V vy, bi vit s nu ln phn no
nhng th thch v xut cc gii php cng tc kho st kin CBLQ t c hiu
qu mong i.
T kha: kho st, cc bn lin quan, m bo cht lng

1. S cn thit ca vic kho st kin cc bn lin quan
1.1. Cc bn lin quan trong gio dc i hc
Cc bn lin quan l thut ng hay c dng trong cc lnh vc kinh t, chnh
tr, vn ha x hi v k c trong gio dc. c bit trong lnh vc gio dc i hc
ngy cng thu ht s quan tm ca CBLQ - nhng ngi c quyn li, ngha v hoc
c s quan tm n li ch chung ca t chc mnh.
Chng ta nghe ni nhiu n thut ng Cc bn lin quan (Stakeholders).
Vy CBLQ l ai v h c vai tr nh th no trong qu trnh m bo cht lng gio
dc?
CBLQ trong gio dc i hc c xc nh l cc t chc hoc c nhn c nh
hng hoc chu nh hng bi cc hot ng t cc c s gio dc nh hot ng
o to (GV v SV); hnh chnh (GV v cn b h tr); nghin cu (GV, cn b h
tr, chnh ph, SV, th trng lao ng v x hi); ti chnh (chnh ph v cc n v
ti tr khc); SV (SV, ph huynh, cu SV).
Kasetwar (2008) nhn nh c rt nhiu CBLQ khc nhau trong h thng gio
dc i hc nh ph huynh, SV, chuyn gia gio dc, GV, cn b phc v, lnh o
trng/n v, nh s dng lao ng, cng ng x hi, Trong cp lnh o/qun
l, GV, cn b phc v, SV, cu SV, nh s dng lao ng c xem l nhng ngi
c nh hng mnh m n qu trnh m bo cht lng gio dc. CBLQ c phn
chia thnh hai nhm: (1) CBLQ bn trong (internal stakeholders) bao gm cp qun l,

1
Chuyn vin Trung tm BCL v Kho th, Trng i hc Cn Th; Email: vtbthao@ctu.edu.vn
2
Chuyn vin Trung tm BCL v Kho th, Trng i hc Cn Th; Email: thitrinh@ctu.edu.vn
3
Chuyn vin Trung tm BCL v Kho th, Trng i hc Cn Th; Email: cttim@ctu.edu.vn
- - 76
GV, cn b h tr v SV v (2) CBLQ bn ngoi trng (external stakeholders) gm
cu SV, nh s dng lao ng, ph huynh, x hi, chnh ph, B GD&T, cc t chc
kim nh cht lng, Tt c CBLQ ny u c vai tr v nh hng nht nh n
vic nng cao cht lng gio dc i hc.

S 1: S CBLQ bn trong v bn ngoi mt c s gio dc
Theo B Gio dc ca Singapore (2012), CBLQ gm c SV, ph huynh v gia
nh, GV, cc cp qun l, B Gio dc, cng ng, doanh nghip, hi cu SV, ban t
vn/hi ng khoa hc v o to ca Trng. CBLQ ny ng vai tr trong vic gip
SV t c kt qu hc tp mong mun. Nh vy, chng ta c th hiu vai tr ca
CBLQ c th nh sau:
Cp lnh o/qun l: mong mun iu hnh mt trng i hc t hiu qu
cao. H ng vai tr ch o trong vic h tr v mt ti chnh, hoch nh chnh sch,
s mng v tm nhn chin lc ca trng, ph duyt cc k hoch, n to ra
mt mi trng ging dy v hc tp t cht lng cao.
Cp qun l trung gian (Cc phng ban chc nng): ng vai tr l chic
cu ni gia GV v cp lnh o, chu trch nhim kin ngh ln lnh o cp cao v
cc vn nh: pht trin ngun nhn lc, cc quy ch quy nh, k hoch qun l ti
chnh,... Ngoi ra, h cn thc hin chc nng thit lp, gim st v duy tr dch v, ci
tin chng trnh v gii quyt cc vn lin quan n cng tc SV.
Ging vin: l i ng nng ct quyt nh cht lng o to, c mong mun
c h tr v c c hi hc tp nhm nng cao hn na cht lng ging dy v
nghin cu nhm phc v tt hn nhu cu hc tp ngy cng cao ca SV. H cng
- - 77
ng mt vai tr quan trng trong vic thit k v iu chnh cc chng trnh ging
dy nhm nng cao cht lng o to.
Sinh vin: SV mong mun nhn c chng trnh o to cht lng cao,
thng qua vic kho st v cc knh thng tin phn hi. SV c c hi by t quan im
ca mnh v cht lng ca vic ging dy, cht lng cc chng trnh o to, cht
lng c s vt cht nh trng v nu ra nhng xut, gii php ci tin nhm nng
cao cht lng o to. S tham gia ca SV c th gip y nhanh qu trnh hin i
ha v ci cch gio dc i hc.
Cn b h tr: ng vai tr quan trng trong cng tc h tr cho cp lnh o,
GV v SV. Thng tin phn hi ca h v cht lng trang thit b, c s vt cht
(phng hc, phng th nghim, th vin,...) l v cng quan trng trong cng tc h tr
vic ging dy v hc tp t cht lng cao.
Cu SV: l nhng ngi hiu r v chng trnh o to m h c hc,
nhng kin nhn xt v phn hi ca h ng vai tr quan trng trong cng tc hoch
nh chin lc, to hng pht trin ngh nghip cho SV trong tng lai, ci tin cc
quy nh quy trnh nhm nng cao cht lng o to v uy tn cho nh trng.
Nh s dng lao ng: mong mun tuyn dng SV tt nghip vi kin thc v
k nng vng vng nhm gp phn vo s pht trin v thnh cng ca c quan h.
Do , h lun quan tm n cht lng o to bng cch cung cp nhng thng tin
phn hi hu ch gip cho nh trng c c s iu chnh, cp nht v nng cao
cht lng o to.
Cc bc ph huynh: l nhng ngi lun quan tm n vic gio dc con ci
mnh v mong h nhn c cht lng gio dc tt nht tr thnh nhng SV tt
nghip c k nng ngh nghip vng vng v tinh thn trch nhim cao cng vi
nhng c hi ngh nghip rng m. V l , s h tr v kin phn hi t h lun
lun c xem l mt trong nhng thnh t khng th thiu trong qu trnh ci tin v
nng cao cht lng gio dc i hc.
- - 78

S 2: S CBLQ trong gio dc i hc
1.2. Mc ch v ngha ca vic kho st kin cc bn lin quan.
Singh v Weligamage (2010) cho rng SV mong mun c c mi trng hc
tp cht lng gip h tm c mt cng vic tt sau khi tt nghip, GV mong mun
c mi trng lm vic v ging dy cht lng, th trng lao ng cn nhng SV tt
nghip c kin thc, k nng gp phn lm nn thnh cng ca doanh nghip. Bn
cnh , chnh ph mong mun cc trng i hc s vn hnh tt c s ca mnh vi
iu kin c s vt cht c cung cp. Nh vy, p ng mong i ca CBLQ,
cc c s gio dc i hc cn phi nhn nhn li kh nng cng nh cc quy trnh
qun l ca mnh.
Hn na, cc trng u bit rng vi xu th quc t ha v ton cu ha trong
gio dc i hc ngy cng mnh m, mun ng vng trong th gii th trng y
cnh tranh th vic nng cao cht lng c bit l cht lng trong gio dc i hc
lun l mi quan tm hng u. Trong , vic xy dng v thc hin thng xuyn
cng tc kho st kin CBLQ kp thi cp nht v iu chnh cc hot ng o
to ca nh trng p ng v thch nghi vi s thay i lin tc ca x hi ngy cng
c ch trng. Nhn chung, vic kho st kin cc bn lin quan ti cc trng i
hc nhm mc ch: (1) Gp phn ci tin, nng cao v m bo cht lng o to
ca nh trng; (2) Lm c s gip nh trng trong vic xy dng, iu chnh
chng trnh o to theo nhu cu x hi; (3) Phc v cng tc kim nh cht lng
gio dc trng i hc v chng trnh o to theo cc tiu chun cht lng.

- - 79
2. Cng tc kho st kin cc bn lin quan ti Trng i hc Cn Th
Trng i hc Cn Th l mt trong 14 trng trng im trong c nc v khu
vc ng bng Sng Cu Long. Trng c vai tr, s mng to ln trong vic o to
ngun nhn lc c cht lng cao, nghin cu khoa hc v chuyn giao cng ngh,
p ng nhu cu pht trin kinh t x hi ca khu vc ng bng Sng Cu Long v
c nc. Nh trng xc nh vai tr ca cc bn lin quan trong v ngoi Trng i
vi hot ng o to v s pht trin ca Trng l rt quan trng. Nh trng
thc hin v tip tc xy dng cc hot ng kho st kin ca cc bn lin quan
trong v ngoi trng, nhm pht hin ra cc im cn hn ch, t c nhng iu
chnh, ci tin kp thi nhm nng cao cht lng, t gp phn hon thnh c s
mng v tm nhn ca Trng. Mt s hot ng kho st c th nh:
- Ly kin ca SV v hot ng ging dy ca GV
- Ly kin ca SV tt nghip, cu SV, nh s dng lao ng v chng trnh
o to
- Ly kin ca cc cp lnh o, GV, cn b v hot ng ca Trng.
- Ly kin ca doanh nghip v SV/hc vin ca Trng thc tp ti doanh nghip
- Ly kin ca doanh nghip v ngi lao ng l cu SV/cu hc vin ca Trng.
2.1. Cc bn lin quan ti Trng i hc Cn Th:
- Lnh o nh trng bao gm Ban Gim hiu, cc cp trng, ph khoa, vin,
phng ban chc nng v trung tm ca Trng i hc Cn Th.
- GV bao gm nhng ngi ging dy cc kin thc chuyn mn, ph trch cc
hc phn thuc chng trnh o to ti Trng i hc Cn Th.
- Cn b h tr l cc tr l, chuyn vin, cn b c giao nhim v thng
xuyn lm vic ti vn phng khoa, vin, trung tm, b mn, b phn gio v,
phng th nghim, phng my tnh, th vin ca Trng i hc Cn Th c
lin quan n cc mt hot ng ca Nh trng.
- Ngi hc bao gm SV v hc vin ang theo hc cc bc, h o to ti ti
Trng i hc Cn Th.
- SV tt nghip l nhng ngi hc nm cui ti Trng i hc Cn Th
hon tt th tc v c xt tt nghip v cp bng tt nghip (chun b nhn
bng tt nghip hoc va nhn bng tt nghip so vi thi im trin khai ly
kin).
- Cu SV l nhng ngi tt nghip mt hoc nhiu chng trnh o to bc
i hc ti Trng i hc Cn Th trong 5 nm gn nht i vi mi chng
trnh.
- - 80
- Nh s dng lao ng l cc c quan, doanh nghip, on th tuyn dng
hoc c nhu cu tuyn dng lao ng l SV tt nghip ti Trng i hc
Cn Th.
Trng i hc Cn Th thc hin kho st thng qua cc bng hi c gi
trc tip n cc bn c lin quan. Trong nm 2014, nh trng bt u p dng h
thng trc tuyn ly kin SV ang hc, SV tt nghip.
2.2. Th thch trong cng tc kho st kin cc bn lin quan
Thc t, cng tc ly kho st ly kin CBLQ cn gp rt nhiu kh khn, th
thch t con ngi, thi gian, ti chnh thc hin v cc vn khc. Khng ch ring
Trng i hc Cn Th, hu ht cc trng i hc trong nc u nhn thy vic
kho st ly kin CBLQ cng nh s dng kt qu kho st vo mc ch xy dng,
iu chnh, ci tin cht lng o to cha t hiu qu mong i - y l mt thc
trng chung.
Cc trng i hc - nhng i tng thc hin vic kho st ly kin, tht s
cha nhn thy r tm quan trng, vai tr ca CBLQ trong cng tc gio dc, o to
ca mnh. Chnh v th m cng tc kho st ly kin CBLQ cha nhn c s
quan tm ng mc, cha c quy nh, quy trnh c th thc hin v ngay c B
GD&T vn cha a ra quy nh, tiu ch c th cng nh cc hot ng ph bin,
h tr i vi cng tc ny (hin ti ch c cng vn s 7324/BGDT-NGCBQLGD
ngy 8 thng 10 nm 2013 ca B GD&T v vic hng dn t chc ly kin phn
hi t ngi hc v hot ng ging dy ca ging vin ngi hc l mt trong cc
bn lin quan); cha s dng mt cch hiu qu nht cc kt qu kho st vo vic
phn tch, nh gi nhu cu ca CBLQ xy dng, iu chnh, ci tin chng trnh
o to, cht lng ging dy, cht lng phc v, h tr ca trng i vi ngi
hc, cn b, GV,.
Mt khc, phn ln CBLQ khng nhn thy c vai tr quan trng ca mnh
trong qu trnh m bo cht lng gio dc, ngoi ra CBLQ khng nhn c phn
hi cng nh cc cng b ca nh trng, cc c s gio dc i hc v cc kt qu
kho st kin t h cng nh vic s dng cc kt qu ny - y cng l mt trong
nhng nguyn nhn dn n vic CBLQ nhng i tng cho kin ng gp
khng nhn thy c cc kin ng gp ca mnh l quan trng v cn thit trong
cng tc gio dc, o to ca nh trng ni ring v ca c nc ni chung.
Do nh trng, cc c s gio dc i hc cha nhn c s phi hp nhp
nhng vi CBLQ v iu ny cng dn n tnh khch quan, tin cy ca cc kin
ng gp t CBLQ cha cao, v mt nguyn nhn na lm cho kin trn khng t
tin cy cao l bn tnh e ngi, vn ha t nh, s ng chm v khng gp
thng thn vi tinh thn trch nhim, xy dng ca ngi Vit Nam. C hai i tng
- - 81
ny gn nh khng to c mi lin h gn kt cht ch v thng xuyn vi nhau.
Trong khi , mi lin h ny l mt trong nhng tiu ch quan trng trong vic m
bo cht lng gio dc.
Theo nghin cu ca T chc lao ng quc t (ILO), nng sut lao ng ca
Vit Nam nm 2013 thp nht khu vc Chu Thi Bnh Dng (nhng ni c th
thu thp c s liu) thp hn Singapore gn 15 ln, Nht Bn gn 20 ln v Hn
Quc 10 ln; trn 200 doanh nghip hot ng trong lnh vc du lch min Trung
Vit Nam u cho rng k nng ca SV tt nghip t cc trng dy ngh khng p
ng c nhu cu ca h - nguyn nhn chnh l khng c s tham gia ca doanh
nghip vo qu trnh o to (Bo in t Vnexpress, 2014) doanh nghip, mt trong
CBLQ, rt quan trng trong nh gi nhu cu x hi trong qu trnh xy dng, iu
chnh, ci tin cht lng o to. Tiu chun m bo cht lng ca Mng li cc
trng i hc ng Nam (AUN-QA: ASEAN University Network Quality
Assurance) cng dnh hn hai tiu chun nh gi v mi lin h gia nh trng,
c s gio dc i hc vi CBLQ, v nh gi s phn hi ca h v nh trng, c s
gio dc i hc (tiu chun 13 v 15). Cc tiu chun quc t khc, chng hn nh
tiu chun kim nh cht lng chng trnh khi ngnh k thut (ABET
Accreditation Board for Engineering and Technology) vn i hi s ng gp kin
ca CBLQ trong qu trnh xy dng chng trnh o to. Hin nay, cc c s gio
dc i hc cng dn dn nhn thy vai tr ca CBLQ v c quan tm n cng tc
ny, tuy nhin s quan tm vn cha ng mc.
Bn cnh , cc cn b, vin chc thc hin cng tc ny gn nh l kim
nhim t cc v tr khc, thi gian dnh cho cng tc ny khng nhiu, khng c
kin thc chuyn mn v thit k bng hi, kinh nghim kho st, kin thc thng k,
phn tch, nh gi d liu, Trong khi cng vic i hi kh cao v cc kin thc,
kinh nghim nh trn mi c th t vn gip nh trng a ra cc nh hng trong
xy dng chng trnh, phng php o to cng nh iu chnh, ci tin cc hot
ng ging dy, dch v h tr, i vi SV, GV, v c cn b.
Hn na, vic kho st ly kin CBLQ i hi phi thc hin mt cch
thng xuyn, nh k, cp nht lin tc cc ni dung ph hp vi tnh hnh thc t t
nh trng, cc c s gio dc i hc. Tnh hnh thc t t nhiu trng trong c
nc ni chung v Trng i hc Cn Th ni ring cho thy vic kho st ly
kin c thc hin gn nh theo thi v, nhm phc v cho mt cng tc no ,
chng hn nh khi thc hin t nh gi chng trnh o to, t nh gi Trng,
nghin cu khoa hc Ngoi ra, vic kho st ly kin CBLQ l trn tinh thn trch
nhim, mang tnh xy dng ca tt c nhng bn tham gia vo cng tc ny t t chc,
qun l n CBLQ. Tuy nhin, ngay c trong khu t chc, qun l, chnh nhng bn
- - 82
tham gia ny cn cha tm c s phi hp cht ch, thng nht gip cng tc ny
t hiu qu cao nht.
3. Gii php - kin ngh
T vic phn tch cc th thch trong cng tc ly kin CBLQ va nu trn,
chng ti xin kin ngh mt s gii php nhm khc phc phn no kh khn trong
cng tc ny.
3.1. i vi B GD&T
- Cn c quy nh c th v ni dung, tiu ch trong vic kho st ly kin CBLQ.
- Quy nh, quy trnh v cch thc thc hin x l kt qu, s dng kt qu,
m bo cng tc kho st ly kin CBLQ c lp.
- C cc chnh sch khuyn khch cc trng thc hin cng tc ly kin CBLQ
nh k, thng xuyn.
- nh k t chc cc lp tp hun h tr cc trng, cc cn b ph trch cng
tc ly kin CBLQ; cng nh t chc cc bui hi tho nh gi, rt kinh
nghim v trao i hc tp gia cc trng trong nc.
- Tng cng cng tc ph bin nng cao vai tr ca CBLQ cng nh gip cc
trng nhn thy r s cn thit, hu ch t cc kin ng gp ca CBLQ vo
qu trnh o to ca trng.
3.2. i vi cc c s gio dc i hc
- Tng cng ph bin thng tin nng cao vai tr ca CBLQ, gii thch gip cn
b, GV, SV ton trng hiu r vai tr ca mnh cng nh CBLQ khc ngoi
trng trong qu trnh xy dng, ci tin nng cao cht lng o to ca Trng.
- Tng cng s phi hp tham gia ca CBLQ, xy dng v nh k cp nht h
thng thng tin v CBLQ ca cc n v (khoa/vin) thuc trng (thng tin
CBLQ, email, in thoi) nhm to dng c mi lin h thng xuyn v
mt thit vi CBLQ (thng qua cc hot ng c th nh hi tho, hot ng
chuyn mn, hp mt truyn thng, hng nghip, ta m, phng vn,...).
- Xy dng quy nh, quy trnh thc hin, cc ch chnh sch c th (kinh ph,
con ngi, thi gian thc hin) nhm m bo cng tc kho st ly kin
CBLQ c t chc thc hin c lp, nng cao tnh khch quan, tin cy ca
cc thng tin kho st c.
- Xy dng quy nh v vic s dng cc kt qu kho st ly kin CBLQ ng
mc ch v t hiu qu cao.
- Hon thin v quy nh vic xy dng, iu chnh, cp nht b cng c kho st
kin CBLQ (cc tiu ch kho st, ni dung kho st).
- T chc tp hun nng cao kin thc chuyn mn lin quan n cng tc ny
cho cn b ph trch.
- - 83
4. Kt lun
Cng tc kho st kin CBLQ ng vai tr cc k quan trng trong vic m
bo cht lng gio dc, v y chnh l nn tng gip cc c s gio dc xc nh hay
nh gi hiu qu qu trnh gio dc o to cng nh mc tiu o to, ng thi c
bin php ci tin nng cao hn na cht lng gio dc o to. V vy, cc cp
lnh o qun l, cc c s gio dc o to v CBLQ phi hiu c vai tr thit yu
ca cng tc kho st ny cng nhau vt qua nhng kh khn hin nay, a nn
gio dc nc nh snh vai vi cc nc trong khu vc v th gii.

Ti liu tham kho
1. Kasetwar, R. B. (2008). Quality in Higher Education: Role of Stakeholders.
University News. 46 (20), 6-12.
2. Singh, K. and Weligamage, S. (2010). Thinking towards Stakeholder
Satisfaction in Higher Education: An Application of Performance Prism.
University Business School, Panjab University, Chandigarh, India.
3. Kotler, P. and Fox, K. F. A. (1985). Strategic Marketing for Educational
Institutions. Englewood Cliffs, N.J.: Prentice Hall, Book Reviews 479.
4. Ministry of Education, Singapore (2012). Stakeholders in Education. Retrieved
from http://www.moe.gov.sg/compass/resources/stakeholders-in-education/ May
15, 2014.
5. B GD&T (2013). Hng dn t chc ly kin phn hi t ngi hc v
hot ng ging dy ca ging vin. Cng vn s 7324/BGDT-NGCBQLGD.
6. Bo in t vnexpress (2014). Mt ngi Singapore lm bng 15 ngi Vit.
Trch t http://kinhdoanh.vnexpress.net/tin-tuc/doanh-nghiep/mot-nguoi-
singapore-lam-bang-15-nguoi-viet-2989707.html, ngy 13/5/2014.
7. Trng i hc Cn Th (2013). Bo co v kt qu thc hin ly kin phn
hi t ngi hc v hot ng ging dy ca ging vin. Cng vn s 647/BC-
HCT, ngy 17/4/2013.








- - 84
KINH NGHIM TRIN KHAI HOT NG LY KIN NGI HC
V HOT NG GING DY CA GING VIN TRONG GIO DC
I HC TI TRNG I HC KINH T V QUN TR KINH DOANH,
I HC THI NGUYN
ThS. Trn Xun Kin
1

Tm tt: Ly kin ca ngi hc v hot ng ging dy ca ging vin (GV) l gp phn
thc hin dn ch trong c s o to, l knh thng tin tham kho cho GV v n v qun l
trong vic iu chnh hot ng ging dy, xy dng i ng GV Bi vit trnh by c
nhng thun li v kh khn, cng nh thc trng cng tc kho st ly kin phn hi ca
ngi hc ti Trng i hc Kinh t v Qun tr kinh doanh, i hc Thi Nguyn, qua
tc gi a ra c gii php nhm nng cao cht lng hot ng ly kin ngi hc v
hot ng ging dy ca n v mnh.
T kha: kin ngi hc, hot ng ging dy, kho st mn hc

1. M u
Ly kin ngi hc v hot ng ging dy ca GV l mt hot ng nhm
nng cao cht lng ging dy v i mi phng php ging dy ca i ng cn b,
GV. Hot ng ny c thc hin ti nhiu trng i hc trn th gii, v l mt
trong nhng phng cch ti u nhm nng cao cht lng o to.
Nhn thc tm quan trng trong cng tc ly kin ngi hc v hot ng
ging dy ca GV, B GD&T c nhiu cng vn, ch th trong hot ng ny: Ch
th s 296/CT-TTg ngy 27/02/2010 ca Th tng Chnh ph v i mi qun l gio
dc i hc giai on 2010-2012; Cng vn s 2754/BGDT-NGCBQLGD ngy
20/5/2010 v vic hng dn ly kin phn hi t ngi hc v hot ng ging dy
ca ging vin; Chng trnh hnh ng trin khai thc hin Ngh quyt s 05-
NQ/BCS ngy 06/01/2010 ca Ban Cn s ng B GD&T v i mi qun l
gio dc i hc giai on 2010-2012 (ph duyt km theo Quyt nh s 179/Q-
BGDT ngy 11/01/2010 ca B trng B GD&T)... T nm hc 2009 2010,
Trng i hc Kinh t v Qun tr kinh doanh t chc trin khai hot ng ly
kin ngi hc v hot ng ging dy ca GV. Cho n nay, hot ng ny i vo
n np v bc u em li hiu qu trong qun l cng nh trong hot ng ging
dy ca i ng GV.

1
Ph trng Phng Thanh tra-KT&BCLGD, Trng H Kinh t v QTKD, i hc Thi Nguyn
Email: trankien@tueba.edu.vn
- - 85
2. Mc ch v ngha ca hot ng ly kin ngi hc v hot ng ging dy
ca ging vin trong gio dc i hc
Ly kin ca ngi hc v hot ng ging dy ca GV l gp phn thc hin
dn ch trong gio dc i hc (c s o to), l knh thng tin gip i ng GV iu
chnh hot ng ging dy, xy dng i ng GV c phm cht o c, lng tm
ngh nghip. ng thi, gip i ng GV nng cao trnh chuyn mn p ng yu
cu trong gio dc i hc, i mi phng php v phong cch ging dy tin tin,
hin i.
Thng qua hot ng ny, Nh trng c thm cn c iu chnh, b sung v
ci tin chng trnh gio dc p ng nhu cu ngi hc v x hi. Bn cnh , tng
cng tinh thn trch nhim ca ngi hc vi quyn li, ngha v hc tp, rn luyn
ca bn thn, to iu kin ngi hc c phn nh tm t, nguyn vng, th
hin chnh kin v hot ng ging dy ca GV.
3. Nhn thc ca sinh vin, ging vin v hot ng ly kin phn hi
i vi sinh vin: Hot ng ly kin ca ngi hc v hot ng ging dy
ca ging vin bc u em li hiu qu i vi nhn thc ca ngi hc: nng
cao thc trch nhim ca ngi hc i vi qu trnh tham gia hc tp ti nh
trng; ngi hc thy c vai tr ca mnh trong qu trnh hc tp ti nh trng;
to cho ngi hc tnh ch ng trong vic lnh hi kin thc, b li hc th ng...
i vi ging vin: Hot ng ly kin ca ngi hc c tc dng thay i
t duy trong qu trnh ging dy, i mi phng php ging dy; xy dng mi quan
h thn thin gia thy tr; nhn thc ca i ng GV trong vic nng cao trnh
chuyn mn ngy cng c ch trng; nng cao tinh thn trch nhim, ton tm ton
cho hot ng ging dy, thc y s pht trin ca c nhn ging vin trong s
nghip trng ngi
i vi Nh trng: Hot ng ly kin ngi hc v hot ng ging dy
ca ging vin l knh thng tin gip Nh trng c bin php ci tin nng cao cht
lng trong qu tnh o to; l cn c xy dng chin lc pht trin i ng GV
c phm cht tt, trnh chuyn mn cao; cn c i mi trong hot ng giao
dc o to nhm mc tiu p ng yu cu ca x hi.
4. Thun li, kh khn trong qu trnh trin khai
Thun li:
- Ban Gim hiu Nh trng, i ng lnh o cc n v (khoa, phng) lun
ch o st sao v ng h cho hot ng kho st.
- ng h v ng tnh ca i ng GV, sinh vin trong ton trng.
- H thng vn bn hng dn trin khai thc hin y t B GD&T, i
hc Thi Nguyn v Trng i hc Kinh t v Qun tr kinh doan.
- - 86
- i ng cn b ph trch cng tc kho st ly kin ngi hc c o to
bi bn, vng vng v chuyn mn.
- C nhiu cng c v phn mm h tr cho qu trnh trin khai thc hin hot
ng kho st.
- S tham gia nhit tnh ca ngi hc i vi hot ng ly kin v cht
lng ging dy ca GV.
- Cng tc t chc ly kin c trin khai mang tnh h thng (phng php
trin khai, quy trnh thc hin, k hoch t chc).
Kh khn:
- Thi gian u trin khai cn gp mt s kin phn ng ca cn b GV khi
cho rng y l vic lm nh hng n uy tn ca GV.
- Tnh trng c n hoc nh gi mang tnh hnh thc, i khi qua loa ca mt
b phn sinh vin khi tham gia ly kin.
- Tiu ch trong phiu kho st cha bao qut c ht qu trnh ging dy ca
GV.
- Phng php nh gi cn thiu v hiu qu thp, cch tip cn cn mang tnh
mt chiu (nh trng cn thu thp thng tin, sinh vin cha ch ng phn hi thng
tin).
- i ng cn b kim nhim nhiu nhim v nn thi gian u t cho hot
ng kho st i lc cha p ng c yu cu.
5. Kinh nghim trong trin khai thc hin ly kin ngi hc v hot ng
ging dy ca ging vin
thc hin tt v em li hiu qu trong qu trnh trin khai ly kin ngi
hc v hot ng ging dy ca GV, Nh trng tin hnh cc hot ng:
5.1. Phng php t chc
- Thnh lp Ban ch o, T th k trong hot ng ly kin ca ngi hc
v hot ng ging dy ca GV.
- Phng Thanh tra Kho th v m bo cht lng gio dc l n v u
mi qun l cc hot ng lin quan.
- Cc khoa chuyn mn, phng chc nng l n v phi hp v b tr cn b
tham gia hot ng ly kin.
- Xy dng k hoch chi tit bao gm: Mc tiu, ngha, cch thc t chc,
thi gian trin khai, phn cng nhim v, b tr v sp xp nhn s.
5.2. Ngun lc con ngi
- Ban ch o v T th k bao gm: i din Ban gim hiu, Trng cc n
v chc nng, Lnh o cc Khoa chuyn mn.
- - 87
- Cn b kim nhim m bo cht lng ti cc Phng chc nng, Khoa
chuyn mn; Gio vin ch nhim, c vn hc tp; Cn b m bo cht lng Phng
Thanh tra Kho th v m bo cht lng; Ging vin cc Khoa chuyn mn.
5.3. Cng c kho st
- Phiu kho st l cng c hu ch trong hot ng ly kin ngi hc. Phiu
kho st m bo bao qut c ton b hot ng ging dy ca ging vin v p
ng yu cu theo quy nh ca B GD&T.
- Phn mm nhp d liu v phn tch d liu (Microsoft Office Excel; SPSS;
Epidata...).
5.4. Cch thc trin khai
Xy dng quy trnh chun trong hot ng ly kin nhm thng nht cch
thc t chc, trch nhim ca tng n v c lin quan v nhim v ca tng n v.
Lu cc
bc cng
vic
Ni dung thc hin
v chun cht lng
Ngi chu
trch nhim
H s
lin quan
Chun b
- Thnh lp Ban ch o, T th k
gip vic.
- Xy dng k hoch, t chc trin
khai, xut b tr nhn s tham gia
hot ng kho st.
Hiu trng
T th k;
Phng TT-
KT&BCLGD
Quyt nh;
K hoch,
Phiu iu
tra kho st
Pht phiu
kho st
- Cn c vo tin ging dy, k
hoch o to. P.TT-KT&BCLGD
xy dng k hoch kho st chi tit v
phn cng cn b kho st (CBKS).
- Bui ging cui cng (hoc trc 01
n 02 ngy) ca mn hc, CBKS tin
hnh kho st (10 15 pht cui gi)
pht phiu kho st (PKS) ti lp. Sau
khi SV hon thnh kho st, CBKS
cng i din cn s lp nim phong
ti kho st, ng thi k nim phong
trn nhn nim phong.
- S PKS pht ra bng vi s lng
sinh vin ca lp.
- PKS np v P.TT-KT&BCLGD
ngay sau khi hon thnh kho st. m
bo ti ng PKS cn nguyn nim
T th k;
Phng TT-
KT&BCLGD

Cn b kho st;
T th k






Cn b kho st;
P.TT-
KT&BCLGD
K hoch
kho st


Phiu iu
tra kho st






Bin bn bn
giao phiu
kho st
- - 88
Lu cc
bc cng
vic
Ni dung thc hin
v chun cht lng
Ngi chu
trch nhim
H s
lin quan
phong v ch k ca CBKS, i
din cn s lp.
X l s
liu
- Kt thc t kho st, Trng hoc
Ph trng ban ch o hoc ngi
c Trng ban ch o y quyn
tin hnh bc nim phong ti ng
PKS.
- 1 tun sau khi hon thnh kho st:
T th k v P.TT-KT&BCLGD tin
hnh phn loi PKS v nhp d liu.
- 3 tun sau khi nhp d liu: X l d
liu theo hng dn trong phiu kho
st. Tng hp kt qu kho st ca tt
cc cc mn hc. Vit bo co tng
hp v bo co chi tit tng mn hc.
Trng ban ch
o


Cn b t th
k; P.TT-
KT&BCLGD
T trng T
th k; P.TT-
KT&BCLGD




File in t





Bo co (d
tho)
Lp bo co
- T trng T th k tng hp bo
co trnh Hiu trng kt qu kho st
chm nht 30 ngy sau khi kt thc k
hoch kho st.
- Hiu trng quyt nh hnh ng
khc phc.
T th k; P.TT
KT&BCLGD


Hiu trng
Bo co
Hnh ng
khc phc
- Phng TT-KT&BCLGD lp yu
cu hnh ng khc phc gi n cc
n v c lin quan thc hin hnh
ng khc phc.
- Lnh o cc n v theo di qu
trnh hnh ng khc phc v nh gi
hiu qu hnh ng khc phc. Gi
bo co v Phng TT-KT&BCLGD.
- Phng TT-KT&BCLGD tng hp
v trnh Hiu trng kt qu hnh
ng khc phc ti cc n v
P.TT
KT&BCLGD


Cc n v



P.TT-
KT&BCLGD
Cng vn



Bo co hnh
ng khc
phc

Bo co tng
hp
Lu h s
Cc h s c lu theo quy nh
kim sot ti liu
Cc n v Cc h s
trn

- - 89
5.5. Chnh sch v kinh ph
Cc n v trong ton trng cn c vo c th cng vic xut vi Ban
ch o chnh sch h tr v kinh ph. Tuy nhin, trong thc t qu trnh trin khai T
th k v Phng TT-KT&BCLGD xy dng nh mc kinh ph cho tng hng
mc cng vic thc hin tt nht hot ng ly kin.
6. Kt qu t c t hot ng ly kin ca ngi hc v hot ng ging dy
ca GV ti Trng i hc Kinh t v Qun tr kinh doanh
Trng i hc Kinh t v Qun tr kinh doanh trin khai hot ng ly kin
ngi hc v hot ng ging dy ca ging vin t nm hc 2009 2010, cho n
nay hot ng ny i vo n np v c thc hin nh k 2 ln trong nm hc,
ton b i ng cn b ging vin c ly kin t nht 01 ln/nm hc. Qua hot
ng ny, cng tc ging dy ca i ng ging vin tng bc i mi, tinh thn
trch nhim nng cao, xy dng mi quan h thn thit gia ging vin v sinh vin,
to khng kh hc tp tch cc trong ton trng.
Nm hc
Tng s kin
Phn hi
Tng s
mn hc
Ging vin
c ly kin
2010 2011 7.929 63 118
2011 - 2012 (HK 1) 17.295 126 126
2012 - 2012 (HK 2) 8.826 61 126
2012 - 2013 (HK 1) 26.202 128 246
2013 - 2013 (HK 2) 7.080 62 119
Bng 1: Kt qu kho st t nm 2010 - 2013
Kt qu ly kin ngi hc v hot ng ging dy ca GV trong nm hc
2011 2012 v nm hc 2012 2013.
Nm hc
T chc
thc hin
Qu trnh
thc hin
Kim tra
nh gi
nh gi
chung
Hc k 1 4,28 4,20 4,22 4,23
2011 - 2012
Hc k 2 4,12 4,05 4,22 4,13
Hc k 1 4,25 4,18 4,19 4,21
2012 - 2013
Hc k 2 3,91 4,09 4,24 4,08
Bng 2: Kt qu ly kin ngi hc v hot ng ging dy ca GV
Kt qu kho st kin ngi hc trong 2 nm hc vi hnh thc pht phiu
kho st giy v ly kin trc tuyn u cho kt qu kh tng ng. nh gi
chung ca sinh vin trong ton trng u nm mc thang o 4 (p ng tt), y l
kt qu c gng v n lc ca nh trng trong vic p ng yu cu trong qu trnh
- - 90
o to, to iu kin thun li cho ngi hc cng nh s c gng ca i ng GV
trong hot ng ging dy.
7. Gii php nng cao cht lng hot ng ly kin ngi hc v hot ng
ging dy ca GV Trng i hc Kinh t v Qun tr kinh doanh
Th nht, tip tc tuyn truyn su rng cho i ng cn b GV, sinh vin v
ngha, mc ch v li ch ca hot ng ly kin phn hi ca ngi hc v hot
ng ging dy ca GV.
Th hai, s dng kt qu phn hi ca ngi hc v GV gn vi tiu ch thu
ua khen thng.
Th ba, cn c kt qu phn hi ca tng GV xy dng chin lc bi
dng nng cao trnh cho cn b GV cn khuyt thiu mt s tiu ch.
Th t, duy tr thng xuyn hot ng ly kin ngi hc, ng thi m
rng sang cc h o to khc trong ton trng; m rng hot ng ly kin ngi
hc v hot ng khc trong qu trnh o to nh ly kin v hot ng phc v ca
cc phng chc nng, trung tm thuc nh trng.
Th nm, s dng cng c phn tch, nh gi hiu chnh v xy dng li b
tiu ch nh gi nhm bao qut ton b nhng hot ng ging dy ca i ng GV.
Th su, hng nm iu chnh v b sung cc quy nh i vi hot ng ly
kin ngi hc nhm p ng yu cu thc t v ph hp vi mi trng gio dc.
Th by, tp hun nng cao nghip v cho i ng cn b kim nhim cng tc
m bo cht lng ti khoa chuyn mn, phng chc nng, hot ng ny dn dn
tr thnh nhim v hng nm ca cc n v.
8. Kt lun
Hot ng ly kin phn hi t ngi hc v hot ng ging dy ca GV l
hot ng c ngha quan trng trong qu trnh o to, to iu kin cho i ng GV
nhn nhn li qu trnh v t iu chnh, hon thin cng tc ging dy. Kt qu ly
kin v hot ng ging dy ca GV l minh chng r nt qu trnh dn ch ha trong
nh trng, ly ngi hc lm trung tm v to iu kin hc tp tt nht cho ngi
hc. ng thi, hot ng ny gp phn ng k vo qu trnh xy dng h thng m
bo cht lng bn trong, hnh thnh vn ha cht lng trong Nh trng. Thng
qua hot ng ny, ngi ging vin phi lm quen dn v nhn thc ng, y
hot ng tr chm im thy dn i vo i sng hc ng nhng vn gi nguyn
vn gi tr thing ling ca tnh thy tr truyn thng.




- - 91
KINH NGHIM KHO ST KIN SINH VIN V HOT NG
GING DY CA GING VIN BNG HNH THC ONLINE
TI TRNG I HC CNG NGH TP. H CH MINH (HUTECH)
ThS. Nguyn Th Su
1
, ThS. Vn Th Thanh Tuyn
2

Tm tt: o lng nh gi cht lng ging dy ca ging vin (GV) l mt hot ng
khng mi m i vi gio dc i hc v c l lun ln thc tin ca nhiu nc trn th
gii. Vit Nam, hot ng ny cng c nhng bc chuyn bin mnh m t trc v
sau cng vn s 1276/BGDT ngy 20/2/2008 ca B GD&T. Vic t chc ly kin phn
hi t ngi hc v hot ng ging dy ca GV bng hnh thc online c nhiu u im,
gip chng ta khc phc nhng hn ch trong hnh thc kho st bng giy khi tn dng
c sc mnh ca cng ngh thng tin. Trong tham lun ny, chng ti chia s kinh nghim
kho st kin sinh vin (SV) v hot ng ging dy ca ging vin bng hnh thc online
ti Trng i hc HUTECH nhm gp phn thit thc vo vic thc hin nng cao hiu qu
hot ng m bo cht lng gio dc i hc.
T kha: kho st online, kin phn hi, hot ng ging dy, HUTECH

nh gi hot ng ging dy ca GV l mt trong nhng yu t phc tp trong
bi cnh gio dc i hc hin nay. nh gi ging dy l phc tp bi v vic ging
dy ca GV v hc tp SV l hai qu trnh ph thuc ln nhau phc tp, ch khng
phi n gin ch l vic truyn kin thc t GV cho ngi hc. nh gi ging dy
cng l phc tp bi v n p ng mc ch khc nhau vo nhng thi im khc
nhau v bi cc bn lin quan khc nhau. Kt qu nh gi s thay i khi ta thay i
mc ch. C rt nhiu ngun thng tin v ging dy ca GV v cc thng tin c th
c thu thp bng cch s dng nhiu phng php khc nhau. Bt k mt nh gi
no cng tun theo chu k sau: Chu k nh gi (Hounsell, 2003, p. 210)

1
Trng Phng KT&BCL, i hc Cng ngh TP.HCM; Email: nt.sau@hutech.edu.vn
2
Chuyn vin Phng KT&BCL, i hc Cng ngh TP.HCM; Email: vanthithanhtuyen@gmail.com
- - 92
Hot ng ca GV trong mt c s gio dc i hc th hin qua cc mt: ging
dy v gio dc; nghin cu khoa hc; tham gia cc hot ng khc trong v ngoi
trng vi t cch l nh khoa hc. nh gi ton din cc hot ng ca ging
vin (v c phm cht v nng lc) phi nh gi y cc hot ng trn v bao
gm:
- T nh gi ca GV
- nh gi ca ng nghip thng qua cc hot ng chuyn mn ca GV nh:
d gi, cc bui sinh hot chuyn mn, h s GV
- nh gi ca nh qun l
- nh gi ca SV (SET: Student Evaluation of Teaching)
y chng ta ch cp n hot ng nh gi ca SV. SV l ngi cung cp cc
minh chng v:
- Mi quan h gia ging vin v SV trong v ngoi lp.
- Nhn thc ca h v cht lng ging dy trong lp hc. H hc c nhng g
t mn hc do GV cung cp.
- Phng php truyn t kin thc ca GV.
- Tnh cng bng trong kim tra nh gi ca GV.
- Kh nng tip cn cc ngun ti nguyn hc tp v h tr.
- V cui cng l mong i ca SV t mn hc m GV ging dy.
Nhiu kin ng rng: kho st kin ngi hc v hot ng ging dy
ca GV hay SV nh gi ging vin (SET) ch l mt knh mang tnh cht tham kho,
nh gi hot ng ging dy ca GV trong phm vi trn lp, ch khng nh gi v
nng lc chung ca GV trong ton b lnh vc chuyn mn, nghin cu... v ch chim
trng s khong 30%. Tuy nhin i vi nhiu nc trn th gii y l mt knh
thng tin ph bin nht c s dng trong nh gi ging dy trong gio dc i hc
(Hoyt v Perera, 2000). SV nh gi GV l mt knh thng tin hp php. Tuy nhin
hng lot cc quan im khc nhau t trong ni b trng hc cng nh cc kin
khc ca nhng ngi quan tm n hot ng ny trong x hi, tt c cng quy tp v
mt mi bn khon: Lm sao tng tnh minh bch, cng bng, c tin cy cao v
m bo cht lng (Elaine Keane, 2005).
Nh trnh by trn, vic la chn mt cng c c th ph thuc vo mc
ch ca vic nh gi v hon cnh c th ca bi cnh hc tp v ging dy. Vic ly
kin SV v hot ng ca GV c th thc hin bng cc cch: phng vn SV, email,
pht phiu kho st... hoc kt hp cc hnh thc trn hiu qu s cao hn. Trong
vic s dng kho st bng bng hi l ph bin hn c. Mc d qu trnh trin khai
pht phiu, thu thp v x l thng tin l tn km cng sc v thi gian trong khi
cha ni n l nhiu thng tin phn hi cha mang tnh xy dng. V vy, vic xy
- - 93
dng b tiu ch ph hp vi tng n v; chn cng c o thch hp; chn thi im
kho st hp l; c thang o tin cy, qua kim nh, tin li... l mong mun chung
ca nhiu c s gio dc.
Vi cch ly kin SV bng hnh thc phiu kho st bng giy c nhiu hn
ch trong qu trnh trin khai pht phiu, thu thp x l thng tin, tn km cng sc v
thi gian. Vic t chc ly kin phn hi t ngi hc v hot ng ging dy ca
GV bng hnh thc online c nhiu u im hn, gip chng ta khc phc nhng hn
ch trn khi chng ta bit tn dng cng ngh trong cng tc kho st ca nh trng.
1. So snh so snh u v nhc im ca kho st online v kho st qua pht phiu giy
1.1. u im
Kho st online (kho st qua mng Internet)
- Nhanh, gn
- t tn km. Tit kim chi ph trong vic photo, in n phiu hi.
- V khng gian v thi gian: SV c th tham gia mi lc mi ni, t chn cho
mnh mt mi trng thun li cho vic tr li phiu hi, chn mt v tr thoi
mi, ring t, v khng b gin on ( lp hc, trong qun cafe, nh...). SV
c th chn thi gian tr li phiu hi khi thun li sau khi cuc kho st c
thng bo bt u (thng th sau khi kt thc mn hc), SV c nhiu thi gian
suy ngh v tm kim cu tr li cho cu hi c t ra.
- Cng c: SV c th s dng bt k thit b no c kt ni Internet nh: in thoi
thng minh, my tnh bng hoc my tnh xch tay hon thnh vic kho st.
- Bo m quyn c nhn ngi thc hin kho st. Tnh bo mt thng tin ca SV
cao, ch c ngi qun tr mng v phng chc nng mi bit c m s SV.
- Kt qu kho st c ngay, khng cn nhp d liu, khng xy ra sai s.
- S lng mu phn hi ln, kho st c tt c cc i tng GV v tui,
n v, ngnh, hc hm hc v
- Thu thp kt qu nhanh, tit kim thi gian thc hin.
Kho st qua pht phiu giy
- Nu t chc pht phiu kho st tp trung th kho st qua vic pht phiu giy
xc nh c tnh trung thc ca cc cu tr li ca SV.
1.2. Nhc im
Kho st online (kho st qua mng Internet)
Mc d c nhiu u im nhng kho st online vn c nhng hn ch sau:
- Khi lng SV truy cp trong mt thi im nht nh qu ln s dn n qu
trnh ng nhp b chm li.
- Kh xc nh c tnh trung thc ca cu tr li mt khi SV c tnh nh
gi gip bn mnh.
- - 94
Kho st qua pht phiu giy
Vi cch ly kin SV bng hnh thc phiu kho st bng giy c nhiu hn
ch nh:
- Tn nhiu thi gian trin khai kho st. SV phi thc hin kho st ngay ti lp
hc.
- Tn km: giy, mc, ...
- Cn mt ngun nhn lc ln pht phiu, thu thp phiu v nhp d liu.
- Vic nhp liu mt thi gian v c th c sai st.
- S lng phiu kho st hn ch, mt s SV khng tham gia c do vng mt
vo ngy nh trng t chc kho st. S lng GV c nh gi cng khng
nhiu, khng th kho st ht c tt c cc ging vin m phi chn mu
kho st.
- S lng phiu pht trong lp th c th cao, nhng thng s c kt qu khng
tht (v SV gn nh b buc phi tr li - do n nh trng).
2. Cng tc ly kin phn hi ca SV v hot ng ging dy ca GV trong
Trng i hc Hutech
2.1. Chun b kho st
c th trin khai cng tc kho st kin SV v hot ng ging dy ca
GV bng hnh thc online chng ti thc hin cc bc sau:
Thit k bng hi: xy dng b tiu ch ph hp vi n v; c thang o tin cy,
qua kim nh, tin li cho vic kho st (bng hi ch xut hin trong mt trang).
- C nm tiu ch c s dng nh gi. Trong mi tiu ch chng ti thit k
cc cu hi m lm r tiu ch gip sinh vin la chn d dng hn.
Tiu ch 1: Chun b ging dy
Tiu ch 2: Ni dung ging dy ca GV
Tiu ch 3: Phng php ging dy ca GV
Tiu ch 4: Thc hin quy ch ging dy ca GV
Tiu ch 5: Tc phong s phm
Ngoi 5 tiu ch trn cn c phn cho cu hi m, gip cho SV c th ghi cc kin c
nhn v c x l di dng chui (string).
- Sau khi thit k bng hi, chng ti t chc ly kin ca GV v lnh o ca
cc Phng/Khoa/Trung tm o to. Dng phn mm SPSS kim nh b
cu hi lm tng tin cy ca bng hi sau ln kho st u.
Xy dng phn mm kho st: Phng Kho th m bo cht lng s phi hp
vi Trung tm Cng ngh Thng tin xy dng phn mm kho st:
- Gm cc yu cu u vo (import) giao din ca phn mm v u ra (export)
xut kt qu kho st.
- - 95
- Thi gian m phn mm bt u cho SV ng nhp (sau khi kt thc hc phn 1
ngy) v ng phn mm kt thc t kho st (khi bt u thi hc k).
d liu vo phn mm: Gm d liu v SV v d liu v GV.
- D liu SV: Vo mi hc k sau khi sinh vin ng k mn hc xong, Phng
Kho th BCL phi hp vi Phng o to v Trung tm qun l Cng
ngh Thng tin trch xut d liu SV ng k mn hc vo phn mm.
- D liu GV: Cn c d liu tnh tin ging do cc Khoa khai bo, c Phng
o to v Phng T chc xc nhn.
T chc tp hun cho sinh vin: Thng bo cho sinh vin bit:
- ngha ca vic tham gia kho st, y va l ngha v v va l quyn li ca
SV v c tnh vo im nh gi rn luyn, kin ca h rt quan trng
trong vic nng cao cht lng ging dy v hc tp trong nh trng.
- Vic tham gia kho st khng nh hng n im s ca h. Mi thng tin c
nhn ca SV c bo mt v vy h c th t do by t kin ca mnh mt
cch nhn vn.
- Thng bo thi gian bt u v kt thc t kho st. Khi kt thc t kho st,
phn mm s ngt h thng v sinh vin khng cn c hi tham gia kho st.
- V cui cng hng dn SV cch ng nhp. Mi SV c nh trng cp cho mt
ti khon (account) ring. Sau khi ng nhp vo trang Web, SV tin hnh vic ng
gp kin phn hi ca mnh v hot ng ging dy ca cc ging vin dy lp
mnh. Mi mn hc ng vi tn ca GV ging dy mn hc .
2.2. Quy trnh tin hnh kho st sinh vin bng hnh thc online
i tng c kho st: Tt c cc GV (c hu v thnh ging) tham gia ging
dy ti Trng i hc HUTECH.
i tng tham gia kho st: Tt c SV h chnh quy ang tham gia hc tp ti
Trng i hc HUTECH.
Trin khai v theo di qu trnh kho st:
- Sau khi kt thc cc mn hc mt ngy, phn mm kho st c m SV bt
u ng nhp v tin hnh ng gp kin.
- Kim tra v theo di qu trnh kho st: Phng Kho th-BCL, Phng Cng
tc Sinh vin-Hc sinh v cn b lp c cp quyn (admin) theo di v
bit SV no cha tham gia nh gi v c bin php nhc nh kp tin .
Xut kt qu, x l v vit bo co: Khi bt u t chc thi hc k, phn mm
ng li v sinh vin khng th ng nhp kho st. Lc ny Phng Kho th -
BCL thu cc kt qu kho st, lm sch d liu v x l d liu thu c bng
cc phn mm chuyn dng: SPSS, Excel.
Kt qu c x l di 3 dng:
- - 96
- Mi GV dy mt mn: Kt qu trung bnh cng im s ca cc phiu nh gi.
- Mt GV ging dy nhiu mn (nu GV ging dy t 2 mn tr ln). V d:
GV V Tng Oanh/ Khoa K ton TCNH/Hc k I/ Nm hc 2012-2013,
ging dy 4 mn hc. Kt qu Bng 1 v S 1.











S 1: Kt qu nh gi ca GV V Tng Oanh
- Mt mn hc c nhiu GV ging dy (nu mn hc c t 2 GV ging dy tr
ln). V d: Mn Vt l i cng/Hc k I/ Nm hc 2012-2013, theo thng k
c 4 GV ging dy v kt qu thng k nh sau:

H v Tn
im
TB
chung
Xp
loi
Quc Huy 3.50
Rt
tt
Nguyn Quang
Vinh
3.00 Tt
Nguyn Triu
Lan
3.30
Rt
tt
Trng Th
Anh o
2.74 Tt
Bng 2: Kt qu xp loi GV
dy mn Vt l

Gi kt qu kho st: Sau khi SV thc hin kho st v chn lu kt qu, kt
qu c gi ngay n trang web c nhn ca mi GV (nhng khng c tn SV).
Kt qu kho st s c gi n Hi ng qun tr, Ban Gim hiu, lnh o cc
Phng/Ban, lnh o Khoa v tng GV thng qua mng Intranet. m bo tnh
Quc Huy
Nguyn Quang Vinh
Nguyn Triu Lan
Trng Th Anh o
3.5 0 Rt tt
3.00 Tt
3.3 0 Rt tt
2.74 Tt
Mn: Vt l i cng

Mn hc
im
TB
chung
Xp
loi
Phn tch bo
co ti chnh
3.21 Tt
Phn tch hot
ng kinh
doanh
3.08 Tt
Phn tch kinh
t
2.94 Tt
Ti chnh
doanh nghip 2
3.10 Tt
Bng 1: Kt qu nh gi ca
GV V Tng Oanh
Phn tch bo co ti chnh
Phn tch hot ng kinh doanh
Phn tch kinh t
Ti chnh doanh nghip 2
3.21 Tt
3.08 Tt
2.94 Tt
3.1 Tt
Ging vin: V Tng Oanh
S 2: Kt qu xp loi GV dy mn Vt l
- - 97
bo mt, kt qu chi tit ch c bn thn ging vin c nh gi, lnh o Khoa,
v Phng Kho th-BCL bit.
S dng kt qu kho st (thng tin phn hi t ngi hc), trch nhim thc
hin v ch bo co, lu tr:
Trch nhim ca Phng Kho th - BCL
- Gi kt qu kho st x l n Hi ng qun tr, Ban gim hiu, cc c
nhn v n v c lin quan.
- Tip nhn cc kin phn hi sau kho st.
- T chc rt kinh nghim tng hc k, iu chnh cng c kho st (nu c), cch
thc s dng thng tin sau khi thng k v trnh Ban Gim hiu ph duyt thc hin.
- Bo co kt qu kho st theo yu cu ca B GD&T.
Trch nhim ca Trng Khoa/Ban
- Ph bin cho GV, SV hc sinh v mc ch, yu cu, ni dung ca cng tc
ly kin phn hi ca ngi hc v hot ng ging dy ca GV.
- T chc thc hin quy nh ly kin phn hi ca ngi hc cho cc GV
trong Khoa.
- Tho lun vi GV v c bin php gip GV thc hin k hoch khc phc
hay k hoch nng cao cht lng dy hc.
- T chc cc hot ng cn thit cc GV c ngi hc nh gi rt
tt/tt, ph bin kinh nghim trong n v mnh.
- Bo co vi Ban Gim hiu v kt qu x l thng tin sau khi c kin phn
hi ca ngi hc.
- Tham kho kt qu kho st c thm thng tin trong vic phn cng ging
dy, phc v cng tc bi dng, b tr cng tc v khen thng k lut. C k
hoch mi ging i vi GV thnh ging. Qua kt qu thng k, nu mt mn hc
c nhiu GV ging dy, GV no c SV hi lng nhiu hn s c u tin b
tr lp dy. Hoc mt GV dy nhiu mn hc, mn no c SV hi lng nhiu
hn s u tin b tr GV ging dy mn hc .
- Lu tr d liu theo di v nh gi cht lng hot ng ging dy ca GV.
Quyn v trch nhim ca GV
- GV s dng kt qu nh gi t iu chnh hot ng trong qu trnh thc
hin chng trnh o to hoc b sung cho cc kha hc sau.
- GV c quyn a ra kin phn hi ca mnh v phi nu ra nhng minh
chng cn thit cho Trng khoa khi cha thc s ng vi mc kin phn
hi ca ngi hc.
- - 98
- GV c trch nhim tho lun v ng k vi Trng khoa v k hoch khc
phc cc kin phn hi mc cha tt v k hoch nng cao cht lng hot
ng ging dy ca mnh cc mc kin phn hi bnh thng, cha tt.
Ch lu tr
- Cc ti liu v kin phn hi ca ngi hc bao gm: Cc phiu kho st,
cc thng bo c lin quan, s liu thng k, bng tng hp kin kho st, cc
bo co ca cc Khoa/Ban, ca Ban ch o
- Tt c c lu tr di dng files giy v files in t ti Phng Kho th
BCL v cc Khoa/Ban v cc phng chc nng c lin quan trong thi hn 2
nm.
3. Kt qu kho st sinh vin ca i hc HUTECH qua cc nm
3.1. S lng phiu kho st hot ng ging dy GV
Hot ng ly kin SV v hot ng ging dy ca GV ca Trng i hc
Hutech c bt u t nm hc 2007 2008. Trong ba nm hc u (t nm
hc 2007- 2008 n nm hc 2009 2010), chng ti tin hnh kho st kin
SV bng hnh thc pht phiu giy cho SV, v vy s lng phiu thu c
cha nhiu, t 3.245 n 6.135 phiu (s liu Bng 3).
T nm hc 2010 2011 n nm hc 2013 2014 chng ti tin hnh ly
kin SV v hot ng ging dy ca ging vin bng hnh thc online (kho st
qua mng Internet). Nm hc u tin mi xy dng phn mm, s lng phiu
thu c cha cao (13.028 phiu). Tuy nhin, qua nhiu nm trin khai, s
lng phiu thu c ngy cng tng. Nm hc 2012 -2013, chng ti thu c
112.593 phiu v hc k I nm hc ny, chng ti thu c 99.849 phiu (s
liu Bng 3), d kin nm hc ny chng ti s thu c 180.000 phiu.
STT Nm hc Tng s phiu
1 Nm hc 2007 2008 3.245
2 Nm hc 2008 2009 3.772
3 Nm hc 2009 2010 6.135
4 Nm hc 2010 2011 13.028
5 Nm hc 2011 2012 35.036
6 Nm hc 2012 2013 112.593
7 Nm hc 2013 - 2014 (Hc k I) 99.849
Bng 3: S lng phiu kho st hot ng ging dy GV qua cc nm


- - 99
3.2. S lng ging vin c nh gi
S lng GV c nh gi cng tng ln. T nm hc 2007-2008 chng ti
ch nh gi c 175 lt GV, nhng sau khi trin khai nh gi bng hnh thc
online s lng GV c nh gi cng tng ln. Nm hc 2012-2013 l 1.110 lt
ging vin, d kin nm hc 2013-2014 s GV c nh gi s l 1.300 (s liu
Bng 4).
STT Nm hc
Tng s ging vin c
nh gi
1 Nm hc 2007 2008 175
2 Nm hc 2008 2009 229
3 Nm hc 2009 2010 325
4 Nm hc 2010 2011 496
5 Nm hc 2011 2012 745
6 Nm hc 2012 2013 1.110
7 Nm hc 2013 2014 (Hc k I) 613
Bng 4: S lng ging vin c nh gi qua cc nm

Ti liu tham kho
1. Angelo, T. and Cross, K. (1993). Classroom Assessment Techniques: A Handbook
for College Teachers. San Francsico, USA: Jossey-Bass, second edition.
2. Brinko, K. (1993). The practice of giving feedback to improve teaching. Journal of
Higher Education, 64(5):pp. 57493.
3. Charles Dennis Hale (2014). Active Teaching, Learning, and Assessment.
Retrieved from CharlesDennisHale.org
4. Keane, E. & Mac Labhrainn, I. (2005). Obtaining Student Feedback on Teaching &
Course Quality.
5. Huntley, S.& Panter, M.J. (2006). A Practical Manual For Evaluating Teaching In
Higher Education.
6. Hounsell (2003). Obtaining Student Feedback on Teaching & Course Quality, pp.
210.
7. Marsh, HW & Roche, LA (1994). Vic s dng cc nh gi ca sinh vin v
ging dy i hc nng cao hiu qu ging dy. Canberra, ACT, V Vic lm
Gio dc v o to c.
8. Richardson, J.T.E (2005). Instruments for obtaining student feedback: a review of the
literature. Assessment & Evaluation in Higher Education. The Open University, UK.
Vol. 30, No. 4, August 2005, pp. 387415.
- - 100
9. Richardson, J. (2005). Cng c cho vic thu thp thng tin phn hi ca sinh
vin. nh gi v nh gi trong gio dc i hc. 30 (4), 387-415.
10. Teaching and Learning Centre (2004). The Process of Evaluation. University of
Canberra.

































- - 101
PH LC
HNG DN SINH VIN THAM GIA NG GP KIN V HOT NG
GING DY CA GING VIN CA TRNG I HC HUTECH
1. ng nhp: thc hin kho st v xem im c nhn, Sinh vin vo a ch sau
ng nhp: www.hutech.edu.vn \ Sinh vin \ kin SV v HGD ca GV.


- Nhp Ti khon v Mt m ti box ng nhp (H.2)

- Tn ng nhp: sinh vin s in M sinh vin ca mnh.
- Mt khu: cng chnh l M SV. Sau khi ng nhp thnh cng SV c th i li
mt khu ca ring mnh.
2. Kho st:
- Sau khi ng nhp thnh cng, sinh vin s n trang ring ca mnh, c phn
hng dn (nu cha r quy trnh). Sau chn nh gi Ging vin
Chn
Ms SV
Clickvongnhp
Chn
Ms SV
- - 102

- SV click Chn ln lt cc mn hc

- SV click nh gi/xem tng ng vi tn ging vin ging dy mnh v tin
hnh thc hin cc ty chn nh trong phiu cho n ht. Mi mn hc c chn
tng ng tn vi 1 ging vin.
Click vo nh
gi Ging vin
ClickvoChn
ca tng mn hc
- - 103



- Sau khi hon thnh bng kho st th bm nt Lu li pha cui mn
hnh hon tt mt phiu kho st.
- Sau chn nt Quay li Danh sch Ging vin tip tc gp cho nhng
ging vin khc cho n ht.
- Lu : Danh sch mn hc ch xut hin khi no mn hc kt thc. Do thi
gian cc mn hc kt thc khc nhau nn sinh vin s vo kho st theo lch trnh mn
hc tng ng m khng theo bt k s sp xp no.
Clickvonhgi
Click vo Lu li Click vo Quay li Danh sch Ging vin
Click vo chn
- - 104
CNG TC KHO ST ONLINE LY KIN SINH VIN
V HOT NG GING DY CA GING VIN
TI TRNG I HC NGUYN TT THNH
ThS. L Th Kim Oanh
1

Tm tt: ng dng cng ngh thng tin vo vic ly kin phn hi ca sinh vin (SV) em
li hiu qu ng c ghi nhn: n gip rt ngn thi gian cng nh gim ngun nhn lc
v ti lc ca c s o to dnh cho mng cng tc bt buc phi lm theo nh k hng
nm hc v/ hoc hng hc k ny. Nm bt c nhng li ch trn, ngay t u nm hc
2013-2014, Trng i hc Nguyn Tt Thnh trin khai cng tc kho st online ly
kin phn hi ca SV cho hot ng ging dy ca ging vin (GV). Tuy mi bt u khng
lu nhng mt s biu hin tch cc cng nh nhng kh khn ngm n c th bc u
c ghi nhn. Bi vit ny th hin n lc tm hiu cc vn c lin quan n cng tc
kho st online ni trn.
T kha: kho st, online, cht lng, hot ng ging dy

1. t vn
Cht lng i ng GV l mt trong nhng yu t quan trng hng u gp
phn quyt nh cht lng ca mt trng i hc. V vy, Trng i hc Nguyn
Tt Thnh lun coi trng cng tc tuyn dng, bi dng v nh gi cht lng i
ng GV. Ngoi cng tc d gi v cc hot ng nh gi thng k khc, cng tc
kho st ly kin ca SV v hot ng ging dy ca GV cng l mt gii php gip
Nh trng xem xt li cht lng ca i ng cn b ging dy. Theo , cng tc
ny c Nh trng trin khai cho SV thc hin trc tip trn trang web ca Trng
theo tinh thn Cng vn s 7324/BGDT-NGCBQLGD ca B GD&T ngy
8/10/2013 v vic hng dn t chc ly kin phn hi t ngi hc cho hot ng
ging dy ca GV.
Vic kho st ly kin ca SV v hot ng ging dy ca GV nhm mc
ch thc hin Quy ch dn ch ti Trng i hc Nguyn Tt Thnh; gip lnh o
Nh trng v cc khoa/b mn nm c tm t nguyn vng ca SV v cht lng
t chc dy v hc ca tng hc phn v ca ton b chng trnh o to; tng cng
thc trch nhim ca ngi hc vi quyn li, ngha v hc tp, rn luyn ca bn
thn, t gp phn nng cao cht lng o to ca Trng; to thm mt knh
thng tin gip GV iu chnh hot ng ging dy nu cn, nng cao tinh thn trch
nhim ca GV trong vic thc hin mc tiu o to ca Trng; gip Ban m bo
cht lng thu thp ng v thng tin phn hi t cc bn lin quan theo quy nh

1
Chuyn vin Ban m bo cht lng, Trng i hc Nguyn Tt Thnh
Email: kimoanhqn@gmail.com
- - 105
hin hnh trong cng tc m bo cht lng gio dc i hc.
t chc cng tc kho st kin ca SV v hot ng ging dy ca GV,
Ban m bo cht lng cng vi Phng Qun l o to v cc n v lin quan,
nht l cc khoa/b mn, ph bin ch trng v mc ch, yu cu ca vic kho st
n ton th cn b, GV, SV trong ton Trng vic phi hp thc hin l thc s
hiu qu. Tuy nhin, vic trin khai bng cch pht phiu kho st, nhp d liu bng
tay nh trc y mt rt nhiu thi gian v tn km. Hn na, nhn lc hn hp ca
Ban m bo cht lng khin vic kho st tt c GV ph trch cc hc phn thc dy
trong nm hc l khng th thc hin c. y l l do Trng i hc Nguyn Tt
Thnh t chc kho st online trn trang web ca Trng.
2. i nt v Trng i hc Nguyn Tt Thnh
Trng i hc Nguyn Tt Thnh hin ang o to trn 50 chuyn ngnh
trong cc lnh vc kinh t, y t, chm sc sc khe, k thut cng ngh, khoa hc x
hi nhn vn bc i hc, Cao ng, Cao ng ngh, Trung cp chuyn nghip
(TCCN), Trung cp ngh, Lin thng v o to t xa vi quy m o to l hn
20.000 hc sinh, sinh vin, trong c hn 2.000 SV i hc, 15.000 sinh vin cao
ng v hn 3.000 SV TCCN. Tp trung ch yu thnh 5 khi ngnh, gm:
Khi ngnh Y hc sc khe;
Khi ngnh Kinh t Ti chnh;
Khi ngnh K thut v Cng ngh;
Khi ngnh Khoa hc x hi v nhn vn;
Khi ngnh M thut ng dng.
Ngoi ra, Trng k kt Bn ghi nh hp tc, hp ng vi 54 trng i
hc v hc vin t cc nc pht trin nh M, Anh, c, B v Hn Quc cng nh
hai tp ch Vietnam Journal of Computer Science v Southeast Asian Journal of
Science nhm tng cng cc mi quan h song phng, a phng trong cc lnh vc
o to, nghin cu khoa hc v trao i thng tin v ngun nhn lc.
Trit l o to ca Trng i hc Nguyn Tt Thnh l Thc hc Thc
hnh Thc danh Thc nghip. Trit l ny khng nh rng SV c o to ti
Trng c kin thc l thuyt ln thc tin v c x hi Vit Nam chp nhn.
Nh trng khng ch trang b kin thc, k nng ngh nghip cho SV m cn o to
cc k nng mm, k nng ng x v k nng sng vi k vng l khi tt nghip cc em
t tin, ch ng, sng to, c kh nng suy ngh c lp v phn bin cao.
t mc tiu tr thnh 1 trong 50 trng i hc hng u ca Vit Nam ti
mc thi gian 2020, Trng i hc Nguyn Tt Thnh lun hng ti vic m bo
bn li ch l: li ch ca ngi hc, li ch ca GV, li ch ca Nh trng, v li
ch ca x hi. Mun lm c iu ny, Nh trng khng ngng i mi chng
- - 106
trnh o to; p dng cc phng php ging dy tch cc v tin tin; m rng quy
m hot ng v u t xy dng i ng nhn lc vng mnh; c s vt cht k thut
hin i v khng ngng nng cao thng hiu, hc hiu ca Nh trng.
3. Cng tc kho st online ly kin SV v hot ng ging dy ca GV ti
Trng i hc Nguyn Tt Thnh
3.1. Quy trnh kho st
cng tc kho st ly kin SV v hot ng ging dy ca GV c hiu qu,
t mc ch ra, Nh trng p dng qui trnh gm 9 bc nh sau:





























Lp k hoch kho st (KHKS)
Ph duyt KHKS
Khng
ng
ng
T chc kho st
X l, thng k
v gi files d liu v Ban BCL
Vit bo co, tch hp tt c d liu thu c
trong nm hc vo file lu tr
Duyt Bo co tng hp kt qu kho
st v files d liu tch ring cho tng
nhm i tng
Cng b Bo co tng hp kt qu kho st
v gi d liu tch ring n tng nhm i tng
T chc sinh hot ti n v
v vit Bo co trnh BGH
Ch o cc c nhn, n v
lp k hoch v thc hin ci tin
Lu tr thng tin - d liu v xy dng
c s d liu v cng tc kho st SV ti n v
Khng
ng
ng
- - 107
Ban m bo cht lng ng vai tr lm u mi, phi hp vi cc n v lin
quan trc tip t chc trin khai hot ng kho st kin SV v hot ng ging dy
ca GV ng thi tip nhn cc kin phn hi sau kho st ca GV v c SV, nu c;
iu chnh phiu kho st khi cn cho ph hp vi tnh hnh thc t ca Nh trng,
xut ci tin hnh thc, ni dung kho st t hiu qu cao nht.
3.2. Cng tc t chc
u nm hc, Ban m bo cht lng lp k hoch cng tc kho st cc bn
lin quan, gm: kho st SV, kho st SV sp tt nghip v kho st SV tt nghip
trong vic kho st SV c phi hp vi Phng Qun l o to thc hin trc
tip trn trang web ca Trng. Ban m bo cht lng thit k cc mu phiu
kho st, ly kin ca cc n v trong ton Trng, nht l cc khoa/b mn ng
thi t chc hp thng nht cc mu phiu ny trc khi a vo s dng.
Cng tc ny c thc hin 3 ln/1 nm hc, bao gm hc k I, II v hc k
III (h). Vo u mi hc k, Phng Qun l o to, theo k hoch ra, chu
trch nhim thit lp Phiu kho st trn h thng mng; gi thng bo/th ng v vic
trin khai kho st online cc mn hc thc dy trong hc k ; tin hnh cho SV
kho st: yu cu cc n v khng cung cp thng tin v im s cho SV bng bng
giy SV phi ln trang thng tin ca Phng Qun l o to xem im thi hc k
v thc hin kho st trc khi c php xem im. Trong qu trnh trin khai, Nh
trng c thng bo cho cc khoa v Trung tm Qun l sinh vin tch cc nhc nh
SV tham gia kho st qua mng.
Hai tun sau khi hc k tip theo bt u, Phng Qun l o to s kha im
v vic kho st kt thc tng hp d liu, gi d liu c tng hp v Ban m
bo cht lng ni chu trch nhim x l d liu v vit Bo co tng hp kt qu
kho st gi v cho cc c nhn, n v c lin quan.
3.3. Cng c kho st
3.3.1. Phn mm kho st online
Phn mm kho st online do duy nht mt chuyn vin ca Phng Qun l o
to vn hnh v qun l m bo tnh bo mt c s d liu trong ton h thng.
Da theo k hoch ra, chuyn vin ny chu trch nhim thit lp Phiu kho st,
m h thng, kha h thng v truy xut d liu v gi v chuyn vin ph trch cng
tc kho st ca Ban m bo cht lng. Giao din ca phn mm nh sau:
xem im thi hc k, sinh vin cn ng nhp vo website Phng Qun l
o to theo a ch phongdaotao.ntt.edu.vn
- - 108

Sau khi ng nhp thnh cng, trang thng tin v sinh vin xut hin

xem im, SV cn click vo menu Kt qu hc tp.


Click vo
Kt qu hc tp
Nhp m SV, mt
khu v m bo v
vo y
- - 109
Trc khi xem im mn hc SV cn thc hin cng tc kho st ti y, nhp
chut vo nh gi.

SV thc hin vic kho st thng qua Phiu kho st c cu hnh sn.


SV phi in y thng tin v tr li ht tt c cc cu hi trc khi bm nt
Hon tt nh gi.
- - 110

3.3.2. Phiu kho st
Phiu Kho st ly kin sinh vin v hot ng ging dy ca ging vin
gm 27 cu hi ng thuc 6 ni dung:
Cng tc chun b ging dy, ni dung v phng php ging dy ca GV;
Hc liu phc v ging dy, hc tp v thi gian ging dy ca GV;
Trch nhim v s nhit tnh ca GV i vi SV;
Kh nng ca GV trong vic khuyn khch sng to v t suy c lp ca SV
trong qu trnh hc tp;
S cng bng ca GV trong kim tra nh gi qu trnh v nh gi kt qu hc
tp ca SV;
Tc phong s phm ca GV.
Ngoi ra, cn mt s cu hi m v thng tin ngi tr li v cc kin khc,
to iu kin SV xut kin c nhn.
3.4. Phng thc nh gi
- Cch tnh im: Mi cu hi c 5 mc nh gi t thp n cao v c m
ha theo thang im tng ng l 1, 2, 3, 4, v 5. im ca mi cu hi l im trung
bnh cng theo kt qu kho st kin ca SV. im ca mi ni dung l im trung
bnh cng ca cc cu hi thuc ni dung .
- Cch nh gi: Da trn kt qu phn hi ca SV v hot ng ging dy ca GV
ph trch mn hc, Nh trng hng n kt qu nh gi ti thiu l "Tm ng "
(tng ng vi im 3 trong thang o t 1 n 5). Mc "Tm ng " c din
dch thnh "sinh vin tm hi lng" trong phn loi kt qu kho st di y dnh cho
- - 111
GV ph trch mn hc:
C 4 mc nh gi ty thuc vo kt qu im trung bnh ca tt c cc cu
hi kho st, c th l:
im trung bnh > 4,35 3,68 4,34 3,0 - < 3,67 < 3,0
Mc nh gi Rt hi lng Hi lng Tm hi lng Cha hi lng

3.5. Vic s dng kt qu kho st
Kt qu kho st c gi n 3 nhm i tng:
- Cc n v lin quan, gm: Ban Gim hiu v Hi ng qun tr, Ban C vn,
Ban Xy dng, Ban ISO, Phng Qun l o to, Phng Qun tr thit b, Phng
Thanh tra gio dc, Phng T chc Nhn s; Ban m bo cht lng gi n cc
c nhn v n v nu trn bng d liu trong ton Trng v Bo co kt qu kho st
da trn d liu c tch hp cng vi vic phn tch ni dung tng cu hi c trong
Phiu kho st. Vic lm ny cho php nhn din nhng mt mnh v nhng mt cha
thc s mnh ca ging vin trong qu trnh ging dy cng nh cc hot ng h tr
dy v hc. Trn c s kt qu c phn tch, Ban m bo cht lng tham mu
cho lnh o Nh trng nhng gii php ph hp v kp thi nng cao cht lng
o to ca Trng.
- Trng Khoa v Trng B mn: Trng Khoa v Trng B mn ca n v
no s c cung cp mt bng d liu tch hp ring cho n v v bng kt qu
kho st cho bit im trung bnh cc ni dung kho st ca tt c GV trong n v
c kho st. Thng qua kt qu kho st kin ca SV v cht lng ging dy ca
cc GV trong n v, Trng B mn t chc hp B mn trong thi gian 01 thng
sau khi nhn c kt qu t Ban m bo cht lng gi v. Trng n v nm bt
tnh hnh v c k hoch, bin php c th, kp thi khc phc nhng hn ch, tn
ti nhm m bo v nng cao cht lng ging dy.
- Ging vin: Ban m bo cht lng chu trch nhim gi kn kt qu kho st
vo a ch mail c nhn ca chnh GV c kho st. Bng kt qu c ghi r im
trung bnh ca tng cu hi v tng ni dung kho st. Ngoi ra, GV cn c cung
cp thm 1 bng tng hp nhng kin ng gp khc ca SV, thng qua cc cu hi
m. GV c quyn tip thu hoc khng tip thu kin ca SV bng cch phn hi
thng tin li qua Phiu phn hi ca GV v kt qu kho st mn hc v/hoc trao i
trc tip trong bui sinh hot B mn ti n v. T y, GV tip tc pht huy nhng
mt mnh ng thi iu chnh nhng mt cha thc s mnh t c mc ch
cui cng l nng cao cht lng ging dy.



- - 112
3.6. Kh khn v hng gii quyt trong qu trnh trin khai kho st online ti
Trng i hc Nguyn Tt Thnh
3.6.1. Cng c kho st
Vic trin khai kho st trn mng tuy c nhiu u im nhng cng c khng
t iu lo ngi. Mt khi an ninh mng khng m bo th trang web d b hacker tn
cng. Trong trng hp trang web b nh sp th vic trin khai cc cng vic s gp
tr ngi: chm tr v thi gian cng nh hn ch v hiu qu l iu kh c th trnh
c. C th trong trng hp kho st online ly kin ca SV v hot ng ging
dy ca GV, nu mt khi trang web b hacker nh sp, SV khng vo trang web ca
Phng Qun l o to c, mt khc thi gian quy nh xem im sp ht hn
nhng SV vn cha xem c im thi hc phn ca mnh, nhiu SV b tr hn ng
k hc li (nu b thiu im hc phn ).
Nhn vin qun tr trang web kh c th gii quyt vn ny trong mt vi
ngy m phi ch nhn s h tr t b phn IT ca Nh trng. Trong trng hp
c th vo host c th b phn IT s nhanh chng to mt trang Index thng bo
tm ngng hot ng v ko di thm thi gian trong hn nh c th cho php SV
xem im cng nh ng k hc li. Vic lm ny cn gip SV hiu r nguyn nhn
ca vn v v vy m yn tm hc tp. Nu khng vo c host th b phn IT c
trch nhim lin h trc tip vi nh cung cp dch v c h tr v chuyn mn.
3.6.2. Sinh vin
Hin nay nhn thc ca SV v vic kho st online ng gp kin cho hot
ng ging dy ca GV l cha cao, vn cn SV phn nn khi phi thc hin qu trnh
kho st ny, iu ny c th dn n phn ng tiu cc trong vic tr li cc cu hi
kho st: (i) SV tr li cc cu hi qua loa, ct cho xong chuyn; (ii) mt s d liu
phi b loi b; v (iii) ci thu c khng em li hiu qu cao. hn ch vic ny,
Nh trng mt khc khng ngng tuyn truyn nh hng cho nhn thc ca SV,
mt mt khim tn tip thu v n lc ci tin theo cc kin ng gp xc thc ca
sinh vin qua cc kt qu c tng hp t t kho st trc. Nh trng cng chnh
thc thng bo n SV cc vn sinh vin gp m Nh trng ang quan tm
xem xt v tch cc gii quyt. Hy vng rng cc em s t t nhn ra li ch ca vic
mnh lm v v vy m c tch cc hn trong vic tham gia cng tc kho st online.
3.7. Nhng tranh lun cha c gii quyt v quan im ring ca tc gi
Khi trin khai kho st online ly kin SV phn hi cho hot ng ging
dy ca GV, Nh trng yu cu (i) cc khoa khng cho SV xem im trc tip
bng bng giy ti vn phng khoa v (ii) GV khng thng bo im cho SV; vic
xem im phi c thc hin trn trang web ca Nh trng. Vic SV l l trong
vic xem im trn mng c th dn n trng hp chm tr trong vic ng k hc
- - 113
li nu mt hc phn no b thiu im v phi hc li.
Theo thin ngh ca chng ti, vic xem im trn mng cng nh thc hin
kho st online trc khi xem im l kh mi m i vi mt b phn khng nh SV
ca Trng i hc Nguyn Tt Thnh. Do vy, t nhiu phn ng tiu cc c ghi
nhn l iu khng th trnh khi. Cng tc ny cn c kin tr thc hin cho n
khi SV nm r cc quy nh c lin quan v kho st online tr thnh quen thuc vi
i b phn i tng ngi hc ny. Ngoi ra, cng tc kho st online cn c th kt
hp vi vic ng k mn hc: SV c yu cu thc hin gp cho mt hay hn mt
mn hc trc khi ng k mt s mn hc khc hc k tip theo, c hai bc u
c thc hin qua mng.
3.8. xut ca Ban m bo cht lng
tit kim thi gian v nhn lc trong vic ph bin kt qu kho st n
tng GV nh hin nay, trong thi gian ti Ban m bo cht lng s tham mu cho
Trng thit k b sung ni dung Xem kt qu kho st dnh cho GV trn h thng
mng. Sau khi tch ring d liu ca tng GV, chuyn vin ph trch cng tc kho
st ca Ban m bo cht lng s gi d liu ny li cho chuyn vin qun tr h
thng mng ca Phng Qun l o to cp nht ln h thng, ng thi thng bo
bng vn bn GV bit thng tin v trc tip ln trang web ca Trng xem kt qu,
thng qua account c cp ring cho tng GV.
Vic Ban m bo cht lng khng phi gi kn d liu kho st n tng a
ch mail ca GV s tit kim rt nhiu thi gian v cng sc; ngoi ra, iu ny cho
php trnh nhng sai st c th xy ra khi gi email cho GV, nht l li nh my sai
a ch email ca GV. S chnh xc tuyt i ca khu ny v vy m c bo m,
gp phn m bo cht lng cho cng tc m bo cht lng ti Trng i hc
Nguyn Tt Thnh.
4. Kt lun
Cng tc kho st kin SV v hot ng ging dy ca GV c trin khai
trong thi gian qua c nhng ng gp nht nh vo vic nng cao cht lng dy
v hc, iu chnh hot ng dy v hc theo hng tch cc, ph hp vi phng
thc o to theo hc ch tn ch hin nay ca Trng.
cng tc kho st ly kin sinh vin t c mc ch trn v nng cao
hiu qu trong vic trin khai th (i) SV cn c thi hp tc, khch quan, trung thc
trong qu trnh tham gia kho st, (ii) GV cn c s ng h cng tc kho st trn tinh
thn cu tin, v (iii) Nh trng cn c k hoch c th tng bc ci tin cc mt
cn hn ch m SV chn thnh gp . Thng qua hot ng ny, SV v Nh trng
cng nh ngi thy v ngi tr s hiu nhau hn, mi bn s t iu chnh mnh, t
gp phn nng cao cht lng dy v hc ni ring v cht lng o to ca
- - 114
Trng ni chung.
Mt s vn hin nay rt nhiu trng i hc quan tm l (i) vic s dng
kt qu kho st kin SV nh th no c hiu qu cao nht, (ii) i tng no
c nhn kt qu kho st, (iii) mc cng khai kt qu kho st nh th no, (iv)
cc bin php, ch ti no cn p dng kim sot s iu chnh hot ng ging dy
ca GV sau kho st. Chng ti rt mong nhn c s chia s kinh nghim t pha
cc trng bn thng qua hi tho ny.






























- - 115
M BO CHT LNG DY V HC

CI TIN PHNG PHP KIM TRA NH GI:
NHN T QUAN TRNG PHT TRIN T DUY C LP SNG TO
V I MI PHNG PHP DY V HC
ThS. ng V Kim Chi
1
, ThS. V Th Bch Tho
2

Tm tt: Kim tra nh gi chim mt v tr quan trng trong qu trnh o to v l mt
trong nhng tiu ch ct li trong cng tc m bo, kim nh cht lng chng trnh o
to v chun u ra. Khi vic kim tra nh gi c thc hin tt th n khng nhng gip
ging vin (GV) ci tin v t chc tt cc hot ng ging dy m y cn l knh thng tin
phn hi sinh vin (SV) bit ci g cn hc, v hc nh th no l t hiu qu. Bi vit
nhm lm sng t s cn thit ca vic ci tin phng php kim tra nh gi kt qu hc
tp ca SV i hc. ng thi xut mt s phng php kim tra nh gi c u th trong
vic pht trin t duy c lp, sng to, rn luyn kh nng t hc v t nghin cu cho SV,
cng nh lm c s i mi phng php ging dy ca GV.
T kha: kim tra, nh gi, i mi, phng php dy v hc, t duy c lp, sng to

1. t vn
Trong mi trng gio dc, dy v hc l hai phm tr khng th tch bit
nhau. Tuy nhin lm th no vic dy v hc t kt qu nh mong mun th khng
th thc hin c trong thi gian ngn. N i hi phi tri qua nhiu giai on, trong
i mi thng xuyn vic kim tra nh gi l yu cu v cng quan trng nhm
p ng yu cu mi ca mc tiu gio dc trong x hi ngycng pht trin nh hin
nay. Ngy nay vic kim tra nh gi ngi hc khng ch dng li vic ngi hc
c th ghi nh bi tt m i hi ngi hc phi bit vn dng kin thc hc vo
thc t cuc sng. Hay ni cch khc l vic kim tra nh gi phi chuyn bin mnh
m theo hng pht trin tr thng minh, sng to ca ngi hc, khuyn khch ngi
hc vn dng linh hot cc n v kin thc, k nng hc vo nhng tnh hung
thc t, lm bc l nhng vn nng hi ca i sng c nhn, gia nh v cng
ng.
Kim tra, nh gi l mt vic lm quan trng khng th thiu trong qu trnh
gio dc, l cng c ch yu xc nh nng lc, nhn thc ca ngi hc, t
iu chnh qu trnh dy v hc, l ng lc ca i mi phng php, gp phn ci
thin, nng cao cht lng gio dc. vic kim tra nh gi c thc hin tt, cn

1
Ging vin Khoa Pht trin Nng thn, Trng i hc Cn Th; Email: dvkchi@ctu.edu.vn
2
Chuyn vin Trung tm BCL v Kho th, Trng i hc Cn Th; Email: vtbthao@ctu.edu.vn
- - 116
lm r trit l kim tra nh gi tc l xc nh r mc tiu ca kim tra nh gi l
g? Kim tra nh gi xem ngi hc c t mc tiu hc tp, gio dc, c t c
kt qu mong i theo chun? V kt qu kim tra c s dng lm g? Lm th
no GV ci tin nng cao cht lng qu trnh dy v hc nu khng c nh gi
phn hi t ngi hc? Cc yu cu trn cho thy vic ci tin phng php kim tra,
nh gi trong gio dc cn c xem l nhu cu thit yu.
2. Kim tra v nh gi (evaluation and assessment)
Hin nay, thut ng kim tra v nh gi thng c hiu l mt v c nhiu
ngi cn nhm ln gia kim tra v nh gi. V vy vic hiu r haithut ng ny
cvai tr quan trng trong vic ci tin phng php kim tra v nh gi.
Angelo v Cross (1993) cho rng nh gi (assessment) l tp trung vo vic
hc, ging dy v kt qu u ra. Kim tra cung cp thng tin cho vic ci tin dy v
hc. Kim tra l mt qu trnh tng tc gia ngi hc v GV thng bo cho GV
bit rng SV ca mnh hc c nhng g mnh dy tt nh th no. Kim tra
(evaluation) tp trung ch yu vo im s v c th phn nh nhng thnh t trong
lp hc hn l ni dung kha hc v trnh t c ca ngi hc. Kim tra c th
bao gm vic tho lun, tham gia lp hc, v cc hot ng trong qu trnh hc.
Hiu mt cch khc, K. Bob (2012) nh ngha nh gi l qu trnh thu thp
thng tin nh hng cho vic pht trin v quyt nh kt qu hc tp. Kim tra l
qui trnh c s dng quyt nh xem ngi hc c t c cc tiu ch t ra
khng. Cn Nitko &Brookhart (2011), Snowman, McCown, &Biehler (2012) nh
ngha kim tra v nh gi nh sau: Kim tra l thu thp thng tin hoc minh chng,
cn nh gi l s dng thng tin hoc minh chng quyt nh.
Tm li, chng ta c th phn bit s khc nhau gia kim tra v nh gi qua
bng di y:
nh hng (Dimension) nh gi (Assessment) Kim tra (Evaluation)
Thi gian (Timing) Qu trnh (Formative) Cui k/tng
kt(Summative)
Tp trung o lng (Focus of
Measurement)
nh hng qu trnh
(Process-oriented)
nh hng sn phm
(Product-oriented)
Mi quan h gia nh qun l
v ngi tip nhn
(Relationship between
Administrator and Recipient)
Phn nh (Reflective) nh chun
(Prescriptive)
Kt qu v s dng (Findings
and Uses)
Chun on (Diagnostic) Phn on
(Judgmental)
- - 117
S iu chnh tiu ch, o
lng (Modifiability of
Criteria, Measures)
Linh hot (Flexible) C nh (Fixed)
Nhng tiu chun o lng
(Standards of Measurement)
Tuyt i(Absolute) Tng i
(Comparative)
(Ngun: Apple, D. K. v Krumsieg, K. (1998). Process education teaching institute
handbook. Pacific Crest.)
3. Cc hnh thc kim tra nh gi hin nay ti cc trng i hc Vit Nam
3.1. Hin trng ca vic kim tra nh gi
Trong thc t hin nay vic kim tra nh gi mn hc cn thin v kim tra
hc thuc lng, kim tra tr nh mt cch my mc, n iu, vn vt. Nu nh gi
ch l kim tra vic thuc lng bi hc (ghi nh), lm li theo cc kiu, dng bi mu
th kt qu l s trit tiu s pht trin, s n lc vn ln ngi hc.
Ngoi ra, cc dng kim tra, hnh thc kim tra nh gi cn n iu. GV
vn s dng cc cch nh gi c tnh truyn thng nh vit lun, lm cc b tp nh
kim tra 15 pht, 1 tit,v thng qua mt s cu hi trc nghim hoc t lun m
chnh GV cng khng r mnh nh nh gi k nng hay nng lc g SV. Vic GV
cha a dng ha cc kiu nh gi s lm cho hot ng hc tp tr nn nhm chn,
kh pht trin cc nng lc bc cao ngi hc (nh nng lc gii quyt vn , nng
lc t duy sng to,). Trong khi , yu cu ca i mi kim tra nh gi l phi p
dng a dng cc hnh thc nh gi: nh gi bng trc nghim, bng kim tra vit
kiu t lun, vn p; nh gi thng qua sn phm, qua h s hc sinh, qua thuyt
trnh/trnh by, thng qua tng tc nhm, thng qua cc sn phm ca nhm; nh
gi bng cc tnh hung bi tp, cc hnh thc tiu lun,. Tt c cc hnh thc nh
gi ny GV cha lm c v cha c o to.
Bn cnh , vic kim tra nh gi mi ch tp trung vo vic GV nh gi
ngi hc, t to iu kin cho ngi hc nh gi ln nhau, ngi hc t nh gi kt
qu hc tp ca mnh. Vic nh gi cn mang nng tnh ch quan do cha c chun
chung quy nh r mc cn t c trong ton quc nn kt qu nh gi gia cc
GV, gia cc trng thng khc nhau.
Mt im hn ch khc trong nh gi SV hin nay l nh gi (chm im) m
khng c s phn hi cho SV. GV chm bi kim tra, thng ch cho im hoc ch
ph sai, lm li hay ch vit k hiu sai hay k hiu ng, ch cha gii thch r
cho hc sinh bit ti sao sai, sai nh th no. Mt s GV chm bi c phn hi nhng
phn hi li khng , phn hi tiu cc, khng mang tnh xy dng (V d, GV ph:
lm sai, khng hiu,lm SV mt nim tin, khng c ng lc sa li), lm cho
ngi hc chn nn (Nguyn Cng Khanh).
- - 118
Tm li cch nh gi nh hin nay dn n vic hc t, hc vt ca SV. Kt
qu nh gi ch yu nu ln mc nh bi ca SV, kh nh gi c trnh t
duy, kh nng pht trin tr tu cng nh nng lc vn dng tri thc, k nng ca SV.
Cch nh gi ny gn lin vi phng php dy hc thng bo, minh ha, ch nhm
cung cp thng tin mt chiu t thy n tr. Kt qu l ngi hc t ng no, phn
tch suy lun vo mt lnh vc m khng thy c lnh vc lin quan, nguyn nhn
hoc kt qu ca n.
3.2.Mt vi hnh thc kim tra nh gi ca mt s trng i hc Vit Nam
3.2.1. Trng i hc Quc gia H Ni
Vic t chc kim tra nh gi c quy nh r rng c th chng VIII ca
Quy ch o to i hc. Trong im nh gi mn hc bao gm: im nh gi
b phn (trung bnh ca cc im kim tra thng xuyn, nh k trn lp; im nh
gi nhn thc v thi tham gia tho lun; im nh gi phn thc hnh; im
chuyn cn, im kim tra gia k, im tiu lun, bi tp ln) v im thi kt thc
mn hc, trong im thi kt thc mn hc l bt buc v c trng s khng di
60% im ca mn hc. Bi thi kt thc mn hc c th thc hin bng cc hnh thc
thi vit (trc nghim khch quan hoc t lun vi thi gian t 60 pht n 180 pht),
vn p, lm thc tp hoc kt hp cc hnh thc trn. Kt qu hc tp ca SV c
nh gi sau mi hc k chnh c nh gi theo cc tiu ch sau:
- Khi lng kin thc hc tp l tng s tn ch ca nhng mn hc (khng tnh
mn hc t chn t do) m SV ng k hc trong hc k.
- Khi lng kin thc tch ly l tng s tn ch ca nhng mn hc c
nhgi loi t tnh t u kha hc.
- im trung bnh chung hc k l im trung bnh theo trng s tn ch ca cc
mn hc m SV ng k hc trong hc k (bao gm c cc mn c nh
gi loi t v khng t).
- im trung bnh chung tch ly l im trung bnh theo trng s tn ch ca cc
mn hc c nh gi loi t m SV tch ly c, tnh t u kha hc
cho ti thi im xem xt.
3.2.2. Trng i hc Ph Yn
Theo Quy ch o to i hc v cao ng h chnh quy c ban hnh ngy
26/6/2006 quy nh c th iu 10 v nh gi hc phn nh sau. Cc hc phn ch c
l thuyt hoc c c l thuyt v thc hnh: im tng hp nh gi hc phn bao
gm im kim tra thng xuyn trong qu trnh hc tp, im nh gi nhn thc v
thi tham gia tho lun, im nh gi phn thc hnh, im chuyn cn, im thi
gia hc phn, im tiu lun v im thi kt thc hc phn, trong im thi kt thc
hc phn l bt buc cho mi trng hp v phi c trng s khng di 50% ca
- - 119
im hc phn. Hnh thc thi kt thc hc phn c th l thi vit (trc nghim hoc t
lun), vn p, vit tiu lun, lm bi tp ln, hoc kt hp gia cc hnh thc trn.
3.2.3. Trng i hc Cn Th
Hc phn l thuyt hoc l thuyt kt hp thc hnh: im hc phn c tnh
t cc im thnh phn bao gm im bi tp, im kim tra gia k, im thc hnh,
im nh gi nhn thc, im tham gia tho lun, im chuyn cn, im n v
im thi kt thc hc phn. Thi kt thc hc phn l bt buc v im phi c trng s
khng di 50%.
Hc phn thc hnh: im hc phn c tnh bng im trung bnh ca cc
bi thc hnh. Hnh thc nh gi hc phn, trng s cc im thnh phn do GV
xut, khoa/b mn ph trch hc phn duyt v cng b trong cng chi tit hc
phn.
(Trch Qui nh v cng tc hc v dnh cho SV bc i hc v cao ng h chnh qui,
ban hnh km theo Quyt nh s 1294/Q-HCT ngy 27/8/2010 ca Hiu trng
Trng i hc Cn Th).
Nhn chung mi trng i hc u c quyt nh ban hnh quy nh r rng
c th v vic t chc thi, nh gi kt qu hc tp ca SV. Cc trng u c cch t
chc thi v phng php nh gi ging nhau; tp trung ch yu l thi trc nghim, t
lun, vn p; khng c mt tiu ch nh gi chung no cho cc GV da vo
nh gi SV. y chnh l mt trong nhng nguyn nhn dn n kt qu nh gi
khng khch quan, khng p ng yu cu ca mc tiu nh gi l gip cc SV nhn
bit im mnh im yu ca mnh rt kinh nghim v pht huy tt hn.
Nhng nguyn nhn trn cho thy phn nh ng nng lc ca SV th vic
i mi phng php kim tra, nh gi l iu v cng cn thit v quan trng. Gii
php cho vn ny l tm mi cch nng cao hiu bit ca cc cp qun l gio dc,
c bit l GV, v trit l nh gi. GV phi c tp hun v i mi kim tra nh
gi theo cch tip cn nng lc, tp trung nh gi nhng nng lc ct li. GV cn
c bi dng cc cc phng php, k thut, hnh thc nh gi mi tng bc
thay i thi quen ca GV, hng dn h cch thc ra thi, kim tra theo kiu m,
theo cch tip cn nng lc. Chng hn cc bi kim tra thit k th no nh gi
c cc nng lc t duy bc cao ca hc sinh (t duy sng to, nng lc gii quyt
vn ). Ngoi ra, GV cn thay i phng php ging dy kch thch tinh thn
thi hc tp ca SV.i vi cc GVcn thiu ng lc i mi vic kim tra
nh gi th cc nh qun l gio dc phi thc hin nhng chnh sch, ch ti
thc y GV i mi kim tra nh gi.
V pha nh trng, cn phi lm mi cch gip GV hiu c trit l v nh
gi: (1) nh gi phi v s tin b ca hc sinh; (2) nh gi l qu trnh hc tp; v
- - 120
(3) nh gi v kt qu hc tp, gio dc. nh gi l mt khoa hc, nh gi i hi
GV phi c k nng, kin thc, lm ch c qu trnh nh gi v phi s dng nhiu
cng c, nhiu phng php, nhiu hnh thc nh gi khc nhau. Phng php nh
gi cng a dng th mc chnh xc trong nh gi cng cao v phn nh khch
quan tt hn. V trong qu trnh nh gi nh vy, bn thn GV s nng cao c
nng lc dy hc ni chung, nng lc nh gi SV ni ring.
4. S cn thit ca vic ci tin phng php kim tra nh gi
4.1. i mi phng php kim tra nh gi l c s i mi phng php dy
v hc.
Phng php ging dy l mt trong nhng yu t quan trng v nh hng rt
ln n cht lng o to. Mt phng php ging dy khoa hc, ph hp s to iu
kin GV, v ngi hc pht huy ht kh nng ca mnh trong vic truyn t, lnh hi
kin thc v pht trin t duy. Phng php ging dy khoa hc s lm thay i vai tr
ca ngi thy ng thi to nn s hng th, say m v sng to ca ngi hc.
Bc tranh chung v phng php ging dy ti cc cp hc ca chng ta hin
nay l tp trung vo k nng t duy phn tch, ngha l dy cho ngi hc cch hiu
cc khi nim, tho lun theo phng php nh sn, loi b nhng hng i khng
ng, tm ra cu tr li ng nht. Thm ch, nhiu ni phng php thuyt trnh (thy
ging, tr ghi) vn chim u th, nhiu GV cha ch trng n n vic gii thiu, yu
cu, bt buc ngi hc phi tham kho nhng ti liu cn thit. Phng php ging
dy ny lm thui cht t duy sng to. T duy sng to tp trung vo khm ph cc
tng, pht trin thnh nhiu gii php, tm ra nhiu phng n tr li ng thay v ch
c mt.
Nguyn Cng Khanh, trong bi tham lun v vn i mi phng php kim
tra nh gi, nhn mnh rng i mi kim tra nh gi s l ng lc thc y cc
qu trnh khc nh i mi phng php dy hc, i mi cch thc t chc hot
ng dy hc, i mi qun l, Nu thc hin c vic kim tra nh gi hng
vo nh gi qu trnh, gip pht trin nng lc ngi hc, th lc qu trnh dy hc
tr nn tch cc hn rt nhiu. Qu trnh s nhm n mc tiu xa hn, l nui
dng hng th hc ng, to s t gic trong hc tp v quan trng hn l gieo vo
lng hc sinh s t tin, nim tin ngi khc lm c mnh cng s lm c
iu ny v cng quan trng to ra m s thnh cng ca mi hc sinh trong tng
lai. V vy vic i mi hnh thc kim tra nh gi s gip GV ci tin phng php
ging dy ph hp.


- - 121
4.2. i mi phng php kim tra nh gi nhm pht trin t duy c lp, sng
to ca SV
T vic cn thit phi ci tin phng php ging dy nu trn, vic i
mi phng pho kim tra nh gi l mt tt yu gip pht trin t duy c lp, sng
to ca ngi hc. Chng hn, GV p dng nhiu hnh thc nh gi bao gm nh
gi qu trnh (formative assessment) v nh gi cui k (summative assessment) nh
thuyt trnh, bo co, vit bi lun, tho lun nhm, h s d liu hot ng ca ngi
hc trong sut mn hc (portfolio), SV s pht huy c kh nng t duy c lp v
sng to thng qua cc bi thuyt trnh, bi lun, tho lun nhm trong sut qu trnh
hc bi v SV c t do trnh by tng lin quan n vn ang hc. Vicp
dng cc hnh thc nh gi nu trn cc lp m chng ti trc tip ging dy
cho thy s sng to v t duy c lp ca SV khi trnh by mt vn lin quan hoc
tho lun trong lp. Hn na, cc em rt hng th vi cch nh gi v phng php
ging dy ny v gip cc em pht trin c t duy v sng to, cng nh gip cc
em hiu c bi mt cch hiu qu hn.
Ngoi ra, chng ti cng mnh dn xut n GV vic thit k tiu ch nh
gi c th cho bit cch nh gi v tiu ch nh gi cho SV vo u kha hc,
ng thi phn hi kt qu km theo nhn xt cho SV sau mi ln nh gi gip cc
em khc phc nhng im hn ch v pht huy nhng im tch cc. y chnh l
ngha tht s ca vic kim tra nh gi v cng l mt trong nhng mc tiu o to
ca c s o to.
5. Kt lun
T trc n nay vic kim tra nh gi thng c thc hin mt chiu. iu
ny c ngha l GV nh gi SV. Tuy nhin vic lm ny i khi mang tnh ch quan,
khng nh gi ng nng lc ca SV. Do , vic nh gi mang li hiu qu thit
thc th c ngi GV v ngi hc cn phi bit t nh gi (self assessment) bn
thn, nghe nhn kin nh gi t bn b (peer assessment), thy c.
Kim tra l cng c, phng tin v cng l hnh thc ch yu, quan trng ca
nh gi. nh gi l qu trnh ghi nhn mc kin thc, k nng, thi , c
tip thu da trn nhng tiu ch xc nh. nh gi c th l nh tnh (da vo cc
nhn xt) hoc l nh lng (da vo cc ch s gi tr). nh gi c hai chc nng c
bn: xc nhn i hi tin cy; xc nhn l kt qu ca xc nh trnh t ti mc
tiu dy hc: xc nh khi kt thc mt giai on hc tp (mt bi, mt chng,...) m
SV t c mc v k nng v kin thc. Pht hin nhng mt t c v
cha t c so vi mc tiu, tm hiu kh khn, vng mc, xc nh nguyn nhn
v ra gii php x l.
- - 122
Ngoi ra nh gi tp trung vo vic hc, dy v kt qu u ra. Da vo kt
qu nh gi, chng ta bit cn phi ci tin g cho vic hc v ging dy. nh gi l
qu trnh lin kt gia ngi hc v ngi dy m thng qua ngi GV bit c
mc thnh t ca ngi hc. T GV c th thay i phng php dy cng nh
gip SV t c kt qu hc tp hc tp tt hn. Tm li vic nh gi nh vy
ch yu da vo vic xem ngi hc l trng tm ch khng phi kt qu.
Kim tra, nh gi c hiu l qu trnh hnh thnh nhng nhn nh, phn
on v kt qu cng vic, da vo s phn tch nhng thng tin thu c, i chiu
vi mc tiu, tiu chun ra, nhm xut nhng quyt nh thch hp ci
thin thc trng, iu chnh, nng cao cht lng v hiu qu cng tc gio dc. Kim
tra nh gi phi cn c vo mc tiu dy hc, mc tiu gio dc. Kim tra v nh
gi l hai khu trong mt qu trnh thng nht nhm xc nh kt qu thc hin mc
tiu dy hc, trong kim tra l khu i trc (khng c kim tra th khng c cn c
nh gi). Tm li kim tra, nh gi l hot ng bt buc quen thuc i vi tt
c GV v ng vai tr cc k quan trng trong qu trnh gio dc v o to. Chnh v
vy vic ci tin hnh thc kim tra nh gi ang l vn cp bch hin nay ci
tin phng php ging dy v hc tp, pht huy t duy c lp sng to ca ngi
hc.

Ti liu tham kho
1. Nguyn Cng Khanh. i mi kim tra nh gi hc sinh ph thng theo cch tip cn
nng lc. Trch t
http://www.vvob.be/vietnam/files/s11_mr._khanh_innovation_in_assessment.pdf.
2. Trng i hc Cn Th (2010). Qui nh v cng tc hc v dnh cho sinh vin
bc i hc v cao ng h chnh qui, ban hnh km theo Q s 1294/Q-HCT
ngy 27/8/2010.
3. Angelo, T. v Cross, K.P. (1993). Classroom assessment techniques a handbook
for college teachers. Jossey-Bass A Wiley Imprint, San Francisco, CA. trang 427.
4. Bob, K. (2012). Measurement, Assessment, and Evaluation in Education. Trch t
http://www.adprima.com/measurement.htm.
5. Nitko, A.J., & Brookhart, S.M. (2011). Educational assessment of students (6th
ed.). Upper Saddle River, NJ: Pearson/Prentice Hall.
6. Snowman & McCown (2009). Psychology applied to teaching (13
th
Edition).
Belmont, CA: Wadsworth, Centage Learning.
7. Stiggins, R., Arter,J., Chappuis, J., & Chappuis, S. (2006). Classroom assessment
for student learning. Boston: Pearson Education, Inc.
- - 123
P DNG PHNG PHP GING DY SONG GING
- TEAM TEACHING (CO- TEACHING)
TRONG GING DY I HC
ThS. V Duy Cng
1

Tm tt: Bi vit trnh by tng quan v mt trong nhng phng php ging dy tch cc
c s phi hp ca nhiu ging vin, l phng php ging dy song ging. Ngoi vic
khi qut c s l thuyt ca phng php song ging, tc gi nhn mnh nhng iu cn lu
khi p dng phng php ny v a ra nhng xut v cc iu kin cn thit c th
p dng hiu qu phng php song ging (co-teaching/team-teaching).
T kha: song ging, phng php ging dy, tch cc

M u
m bo cht lng c ngha quan trng i vi s pht trin ca gio dc
Vit Nam, do hot ng m bo cht lng gio dc ang tng bc c thc
hin trong ngnh gio dc Vit Nam. Mt trong nhng yu cu nhm nng cao cht
lng gio dc l vic khng ngng tm ti, p dng cc phng php ging dy hin
i, tch cc ca ging vin
2
. Cc phng php ging dy tch cc
3
c mt im
chung l lun khuyn khch, m bo cho kh nng hc tp ch ng (active learning)
v hc tp qua nhng tri nghim thc t (experiental learning) ca sinh vin.
Xt t tiu chun trn th Team teaching (hoc co-teaching)
4
phng php ging dy
song ging
5
cng c xem nh l mt phng php ging tch cc v l phng
php mi. Gi l mt phng php ging mi v thc t trong cc ti liu v phng
php ging dy th phng php ny rt t c trnh by. Cc bi vit nghin cu v
phng php ny t cc ngun ti liu trong nc cha c, ngun ti liu nc ngoi
th khng nhiu. Hn na, xem xt t iu kin thc t, phng php ny cn t c

1
Ph Gim c Trung tm BCL v phng php ging dy, i hc Lut TP. H Ch Minh
Email: vuduycuong@gmail.com
2
Trong Ngh quyt Hi ngh Trung ng 8 kha XI v i mi cn bn, ton din gio dc v o to
cng nu r: Tip tc i mi mnh m phng php dy v hc theo hng hin i
3
Phng php ging dy tch cc l mt thut ng rt gn, c dng nhiu nc ch nhng
phng php gio dc, dy hc theo hng pht huy tnh tch cc, ch ng, sng to ca ngi hc.
Phng php ny hng ti vic hot ng ha, tch cc ha hot ng nhn thc ca ngi hc,
ngha l tp trung vo pht huy tnh tch cc ca ngi hc ch khng phi l tp trung vo pht huy
tnh tch cc ca ngi dy, tuy nhin dy hc theo phng php tch cc th gio vin phi n lc
nhiu so vi dy theo phng php th ng
4
Team teaching dch st ngha ting Anh l Nhm ging, co-teaching l ng ging, hp tc
ging, nhng trong khun kh bi vit ny, xin c hiu l song ging hai hoc nhiu ging vin
cng tham gia ging trn lp. Ngoi ra, do xut pht t iu kin c s vt cht v thc tin hin nay
ca Trng i hc Lut TP. H Ch Minh, bi vit ca chng ti ch tp trung vo phng php song
ging vi hai ging vin cng tham gia ging
5
Sau y xin c vit rt gn l Phng php song ging.
- - 124
ging vin p dng trong qu trnh ging dy
1
. Bi vit ny xin cung cp mt s ni
dung khi qut cng nh xut mt s vn lin quan n vic s dng phng
php ny trong hot ng ging dy ni chung v s dng trong ging dy cc lp
thuc chng trnh o to c bit (cht lng cao) ni ring
2
.
1. Th no l phng php song ging team teaching?
Song ging hiu theo ngha n gin l c hai (hoc nhiu hn) ging vin cng
phi hp tham gia ging dy ng thi trn lp. Ni rng ra, phng php song ging
s c bt u t khi cc ging vin cng c trch nhim chun b, lp k hoch bi
ging, hng dn ni dung bi ging trn ging ng, nh gi v phn loi sinh vin
khi kt thc mn hc.
Hai c hn mt? - Song ging c nhng li ch v thch thc g?
i vi sinh vin
Cng vi cc phng php ging dy tch cc khc, phng php ny c th
gip to ra mt mi trng hc tp tng tc v nng ng, qua nh hng, cung
cp, khuyn khch sinh vin c nhng suy ngh a chiu v ni dung bi hc mt
cch hu ch. T cp thp nhn bit vn , sinh vin s c khuyn khch
phn tch, tng hp, nh gi
3
cc ni dung m ging vin a ra, t hiu qu hc
tp ca sinh vin c nng cao.
Vi mc ch cung cp cht lng o to ngy cng cao, st vi yu cu thc
tin ca x hi, mc tiu v chng trnh ging dy tin tin ca cc c s gio dc i
hc ngoi vic truyn t ni dung cn phi c chc nng ph bin hng dn cc k
nng cho sinh vin. Thng qua qu trnh song ging ca cc ging vin trn lp, sinh
vin hc c cc k nng lm vic, phi hp nhm. T kinh nghim p dng phng
php song ging, chng ti tin rng phng php ny thc s: (i) khuyn khch tinh
thn chia s, tn trng, thit lp quan h v gip ln nhau gia ging vin - sinh
vin v sinh vin vi nhau (ii) th hin v truyn t cho sinh vin kh nng thch nghi
gi vng quan im ca mnh cng nh c th thay i, chp nhn s ch trch v
phn hi t ging vin v nhng sinh vin khc.

1
iu kin thc tc cp l t thc tin ca Trng i hc Lut TP. HCM. Trong thc t
hin nay c mn hc c nhiu ging vin tham gia ging, nhng khng tin hnh ging ng thi
(cng mt thi gian vt l v khng gian a l) trn lp.
2
o to theo chng trnh o to c bit (cht lng cao) c nhiu trng trin khai. S d
chng ti gn phng php ging dy song ging ny vi cc lp thuc chng trnh o to c bit
v ging dy cc lp thuc chng trnh ny s m bo mt s iu kin tin quyt nh: c s vt
cht, s s sinh vinto iu kin thun li nht cho vic pht huy hiu qu ca Phng php ging
dy song ging. Tuy nhin, phng php ny vn c th c p dng ging dy ti cc lp i
tr, vi hiu qu t c s hn ch hn.
3
Thang cp t duy u tin c xy dng bi Benjamin S. Bloom (1956), thng c gi tt l
Thang Bloom hay Bng phn loi Bloom (Blooms Taxonomy) bao gm 6 cp sau: 1. Bit
(Knowledge) 2. Hiu (Comprehension) 3. Vn dng (Application) 4. Phn tch (Analysis) 5. Tng hp
(Synthesis) 6. nh gi. (Evaluation)
- - 125
i vi cc tit hc p dng phng php song ging, cng hc tp ca
sinh vin tng cao hn cc tit n ging. C thc t ny bi v khi c hai ging
vin cc vn c o su v m rng hiu qu hn, buc sinh vin lun phi
ch , tp trung nm bt cc vn m ging vin dn dt.
i vi ging vin
Vi ging vin, phng php ny cng truyn n nhng cm hng lm vic
vi nhng tng mi phc v cho cng vic nghin cu v hp tc. Do qu trnh
cng chun b bi ging v tham gia ging vi nhau s to cho nhng ging vin tham
gia c c hi tt hc hi, chia s kinh nghim, pht huy nhng im mnh v
chuyn mn v phng php ging dy ca ging vin khc. Phng php ny c
bit hiu qu gip ging vin tr c nhng kinh nghip thc t khi c song ging
cng cc ging vin c nhiu kinh nghim.
Trong thi gian u khi p dng phng php ny, cc hot ng trn lp ca
ngi ging vin (do c s phi hp, h tr t ng nghip) s bt nng nhc hn.
Tuy nhin, p dng phng php ny, trch nhim v cng vic phi lm ca ging
vin nhiu giai on khng gim i m cn tng thm, cha k vn tn ti nhng
ri ro c th c trong qu trnh ging dy c cp trong bi vit ny. Tuy nhin vi
yu cu ca vic p dng cc phng php ging dy tch cc, vi tm huyt ngh
nghip ca mt ging vin, phng php ny c xem nh tri nghim l th ca
vic chp nhn nhng kh khn hc hi kinh nghim ln nhau, p dng nhng cch
thc mi, y thch thc truyn t ni dung bi ging hiu qu hn.
2. V sao phng php ny ph hp cho cc lp thuc chng trnh o to c
bit
1
?
Nhm mc ch a dng cc loi hnh o to p ng nhu cu x hi, cc
trng i hc hin nay m thm loi hnh o to sinh vin theo chng trnh cht
lng cao (mt s trng gi l chng trnh o to c bit). Cc lp thuc chng
trnh ny c mt s c trng: (i) s lng sinh vin thng khng qu 50 sinh vin/
mt lp (ii) cc iu kin c s vt cht k thut phc v ging dy c to iu kin
p ng cc phng php ging dy tch cc, khuyn khch s hp tc ca sinh
vin.
V i ng ging vin, hin nay ging vin cht lng cao cc trng ngy
cng c b sung v s lng v nng cao v cht lng. Vic tip tc tm ti p
dng cc phng php ging dy mi va l ng c t thn va l yu cu m cc c
s o to t ra vi cc ging vin. c th nng cao hiu qu o to cc lp thuc

1
Nh cp trn, chng ti xin khng ch vic p dng phng php ny trong cc lp thuc
chng trnh o to c bit, tuy nhin phng php ny vn c th p dng trong cc lp thuc
chng trnh i tr.
- - 126
chng trnh o to c bit cho xng tm vi s k vng ca x hi v mc tiu
tng trng ra, i ng ging vin cn phi bit c s khc bit v ni dung,
chng trnh o to, phng php ging dy ph hp. R rng, cht lng cao phi
khc bit r rt v phng thc v cht lng o to so vi chng trnh i tr, s
khc bit ny phi theo hng dnh s u tin nhiu hn cho cc lp thuc chng
trnh o to c bit.
cht lng ging dy c nng cao, cc ging vin phi khng ngng pht
huy hn na cc phng php ging dy tch cc qua pht huy tnh tch cc, ch
ng, sng to ca hc vin. Thc tin chung trong o to chng trnh i tr c
nu trong thi gian qua l tuy rt nhiu cc phng php ging dy c ging vin
s dng nhun nhuyn to ra nhng gi hc c cht lng vi phn hi rt tch cc
ca sinh vin, nhng vic vn dng cc phng php ging dy tch cc vn cn gp
mt s kh khn do iu kin hn ch v s lng qu ng sinh vin/lp, c s vt
cht cn thiu v lc hu, tnh trng qu ti trong thi gian ging dy ca ging
vin t dn n s p dng thiu hiu qu trong cht lng ging dy v s
lng ging vin p dng khng ng u gia cc Khoa
1
. Trong khi , thc tin
ging dy cc lp theo chng trnh c bit li c tnh trng bi thc cc phng
php ging dy tch cc. Tnh trng bi thc ny l do c qu nhiu Gging vin khi
ging cc lp theo chng trnh ny cng p dng cc phng php ging dy ging
nhau (v d phng php ging dy bng tnh hung, phng php chia nhm, yu cu
sinh vin thuyt trnh) cho cc mn khc nhau, dn n s nhm chn v km hiu
qu, to p lc rt ln trong tip nhn ni dung bi ging t sinh vin. R rng yu cu
cp thit cho vic tm ra cc phng php ging dy mi a dng ha cc phng
php ging dy, ph hp vi iu kin c th ca cc i tng o to cn c t
ra.
Phng php song ging nh cp trn l mt phng php ging dy
tch cc v l phng php kh mi, cn t c p dng trong ging dy. S dng
phng php ny c nhiu u im c cho sinh vin v ging vin ni chung nh
cp trn, ngoi ra, xem xt t tnh c th, vic la chn p dng phng php
ny trong chng trnh trnh o to cht lng cao l ph hp da trn nhng l do
sau:
T p lc i hi ca x hi v k vng v vic nng cao cht lng o to
ca cc c s gio dc i hc, vi ch trng: o to cht lng cao phi to
ra nhng sinh vin ra trng vt tri, hon ton c th p ng nhng yu cu
ngy cng cao ca th trng lao ng.

1
Thc tin kho st t Trng i hc Lut thnh ph H Ch Minh.
- - 127
Vi i tng sinh vin c tuyn chn c cht lng t u vo, chc chn
sinh vin cc lp ny chc chn s c tinh thn ham hc hi, phong cch tr
trung v k vng nhiu vo phng php v ni dung truyn t t ging vin.
Vi nhng i tng sinh vin ny, nhng i hi ca h v vic c truyn
t v k nng mm hu ch khi ra trng cng rt cp thit. Cc k nng ny
c th truyn t mt cch hiu qu cho hc vin t nhng ging vin p dng
cc phng php ging dy tch cc.
iu kin c s vt cht, ging ngm cc trng dnh cho cc sinh vin
thuc chng trnh cht lng cao chc chn s c s u tin hn so vi h
i tr, ngoi ra s lng cc sinh vin cng s c khng ch mc ph
hp. R rng, iu ny to ra mi trng hc tp ph hp m mi hc vin u
mong mun hoc khng th khng tch cc, ch ng tham gia vo cc hot
ng ging dy m ging vin hng dn, khuyn khch.
Khi c p dng nhun nhuyn, vi vic s dng phng php ny, ging
vin c c hi phn vai, hp tc, phi hp nhp nhng vi nhau do vy hot
ng ging dy bt vt v hiu qu hn.
3. Mt s vn cn lu khi p dng phng php song ging
3.1. S chun b, phi hp ca ging vin
Mt trong nhng iu kin vic p dng phng php song ging thnh cng
l s phi hp n gia cc ging vin cng tham gia ging. t c s n
ny, i hi cc ging vin phi c s chun b ni dung bi ging v cch thc tin
hnh trn lp mt cch chu o, cn thn. D nhin vn s khi u nan, sau mt
thi gian p dng, s phi hp tr nn nhun nhuyn gia cc ging vin th
khng cn phi qu quan tm n s chun b nh ban u na. T kinh nghim thc
t, chng ti xut quy trnh m cc ging vin phi tri qua nh sau:
Chun b trc khi ln lp u xui ui lt
Trong giai on ny cn phi c s gp g, trao i trc gia cc ging vin
v (i) ni dung bi ging: ni dung bi ging phi thng nht theo gio trnh v ti liu
cung cp, cc ging vin s phi thng nht vi nhau v vic cng trnh by n
cng ni dung no, cn ni dung no ch gi m khuyn khch sinh vin t khm
ph, tm hiu; (ii) cch thc trnh by s tin hnh: vn no trnh by trc, vn
no sau vi thi gian tng ng; phong cch trnh by cng si ni hay ngi chn
cch si ni, ngi th chng mc ; (iii) d kin nhng cu hi hoc vn s ny
sinh trn lp (do l phng php ging tch cc, lun khuyn khch s giao tip, phn
hi ca sinh vin, nn cc ging vin cng phi d liu cc cu hi v tnh hung bt
ng trn lp khng hon ton b ng). Trong giai on ny cc ging vin buc
- - 128
phi thng nht vi nhau mt s quy tc cng trnh by v tung hng thnh cng.
Nhng quy tc bao gm c nhng quy tc cn dng li hay chuyn hng khi
c s c v ni dung hoc phng php xy ra.
giai on chun b th c s la chn cc ging vin cng tham gia song
ging. V vn ny, chng ti cho rng bt k ging vin no cng c th tham gia
song ging thnh cng., Tuy nhin i vi cc ging vin tr th cn phi c s chun
b k lng hn (phi nm bt v ht sc t tin v ni dung bi ging v cch thc s
tin hnh trn lp), nhng ln song ging ban u thnh cng th cc ging vin tr
nn phi hp vi cc ging vin k cu hc tp thm kinh nghim. Mt s kinh
nghim hc tham kho c t nc ngoi, hnh thc song ging thng c tin
hnh gia mt ging vin chnh thc v tr l (c th l ging vin tp s hoc sinh
vin cc kha trc), hnh thc ny cng gp phn lm a dng ha cc cch thc th
hin ca mt phng php m ngi trnh by, dn dt ni dung trn ging ng s
nhiu hn con s mt (1). Ngoi ra, khi iu kin c s vt cht ca Nh trng hon
thin hn, phng php song ging hon ton c th thc hin c ch ng hn
bng cch thc mt ging vin c mt ti lp, ging vin cn li s tham gia bng cch
xut hin tng tc qua mn hnh my chiu.
Giai on bt u ging vn s khi u nan
Phng php song ging c th c thng bo trc cho sinh vin, nhng
cng c th c ging vin tin hnh bt ng, khng bo trc. Tuy nhin cho d c
tin hnh theo cch thc no th nhng giy pht u tin trn ging ng cng c
mt vai tr quan trng trong vic gy s ch v quan tm ca sinh vin. T kinh
nghim thc t, chng ti thng nh gi rt cao 5 pht bt u bui ging vi nhng
cch thc khi ng, lm tp trung hoc lm ni sng mt h tnh lng (khng
kh trong lp). Nu hai ging vin tham gia ging tin hnh hiu qu nhng pht u
ln lp ny th s l iu kin ht sc thun li khi ng v gn kt hiu qu
gia cc ging vin v gia ging vin vi sinh vin cho vic p dng cch thc song
ging nhun nhuyn trong sut bui hc.
Giai on ging trn lp
T kinh nghim thc t, chng ti rt ra c c hai cch thc tin hnh
phng php song ging
1
hiu qu:

1
Trong qu trnh tm ti liu vit tham lun ny, chng ti cng nhn thy c mt s m hnh cho
phng php song ging c p dng nh: One teach, one observe (Mt ngi ging, mt quan st) ;
One teach, one assist (Mt ging, mt h tr); Parallel Teaching (Ging dy song song); Station
Teaching: (Lun phin ging) http://www.friendshipcircle.org/blog/2013/03/25/the-benefits-of-co-
teaching-for-students-with-special-needs/

- - 129
Cch thc tin h, hu ng: p dng theo cch thc ny th hnh thc song
ging s c phn vai l c mt ging vin (ging vin A) nu ra vn lin
quan n ni dung bi hc, ging vin ny c th ch nu nhng vn chnh
ca bi hc hoc c th bao gm c vic din gii ni dung c th. Vi mi ni
dung ny, ging vin A s yu cu ging vin cn li (ging vin B) cng trao
i, tho lun vi xu hng ng h quan im ca ging vin A. Theo cch
thc ny cc ging vin s xy dng mt phng php v hnh ng nh mt
Team i thng nht, cng b sung, ng h nhau. Cch thc ny cng
cn c p dng linh hot: sau mt thi gian ging vin A nu ra vn th
n lt ging vin B nu vn ging vin A trao i, ng h.
Cch thc xung t trong thng nht: p dng cch thc ny tht ra cng
tng t vi cch thc trn, im khc bit l thay v cng ng h nhau th sau
khi ging vin A nu vn , ging vin B li a ra quan im khc bit hoc
tri ngc vi ging vin A. Mc ch ca vic phn bin, tranh ci ny l
qua sinh vin s b n tng la chn v tham gia ng h mt ging
vin t cng tham gia m x vn di cc gc khc nhau. Cch thc
ny c mt lu l tuy c khc bit, xung t nhng cui cng vn phi c mt
Ging vin phi chp nhn quan im ca ging vin cn li. T hai ging
vin s cng a ra kt lun thng nht v ni dung bi hc cho sinh vin. Nh
vy, theo cch thc ny, cc ging vin s xy dng mt phng php v hnh
ng nh mt cch thc i nghch nhau (ch l kch bn, nhm li ko, kch
thch sinh vin tham gia vo ni dung bi ging ) nhng cui cng cng t n
s thng nht.
3.2. Mt s lu i vi vic s dng phng php song ging
T thc tin ging dy, chng ti xin lu nhng vn sau:
S hp tc,
Song ging khng phi ch l c hai ging vin ging ng thi mt lp/ trn
mt ging ng. Chng ti xin nhn mnh ni dung ny v mun cao tnh hp
tc, cht kt dnh ca hai ging vin khi tin hnh song ging trn lp. Nu gia hai
ging vin khng c s hp tc th ch l mt s sp t ht sc c hc v khng
em li li ch mong i cho sinh vin. Cch sp t c hc ny d nhin l kh nhn
nh cho ging vin khi ging bi. Tuy nhin , do khng c s phi hp, cc vn
thuc ni dung bi hc s c khuynh hng b ct ri, phng php ging dy c v
c sinh vin ch vo lc u do c s xut hin ca hai ging vin, nhng s
chm nghm vo thi gian sau do khng c s gn kt gia ging vin vi ging
vin, chc chn cng khng to c tng tc gia sinh vin vi ging vin v sinh
vin vi nhau.
- - 130
S gn kt,
Cng cn phi lu l song ging khng phi l mn trnh din, song tu
ca cc ging vin vi nhau m tht ra hot ng ca cc ging vin trn lp ch ng
vai tr khi gi, nh hng cc tng ca sinh vin, sinh vin vn gi vai tr ch
ng, l trung tm m cc hot ng trn ging ng hng n. Phng php ny
phi ht sc ch kch thc s tng tc sinh vin vi sinh vin. Nh vy, p dng
phng php ny phi to ra s gn kt a chiu: gn kt gia ging vin vi nhau,
sinh vin vi nhau v gia ging vin vi sinh vin.
S cn thn,
Mong mun v vic nng cao cht lng o to ca x hi v ca sinh vin
ni chung v sinh vin chng trnh cht lng cao l rt ln; trnh sinh vin ngy
cng nng cao v lun cp nht; cc phng tin tra cu thng tin ngy cng thun li;
khng kh hc tp trong lp s rt si niy l nhng thc t m ging vin khi p
dng cc phng php ging dy tch cc ni chung v phng php song ging ni
ring khng th ch quan dn n nh mt hnh nh ca mnh trc sinh vin. i
vi phn ln ging vin hin nay, nu phi la chn gia hai hnh thc (i) hnh thc
lc lng trc sinh vin trn ging ng (ging vin tch bit vi sinh vin, hot
ng ging dy ca ging vin ch tp trung vo vic hon thnh ngha v ging dy)
v (ii) hnh thc lc hu trc sinh vin trn ging ng (ging vin lun khuyn
khch sinh vin ch ng tch cc tham gia cc hot ng trn ging ng, t ra
nhiu cu hi, vn thm ch hc ba khin ging vin phi cm thy lc hu),
chng ti cho rng hnh thc lc hu s c la chn. Hnh thc b lc hu chnh
l kt qu c th c ca cc phng php ging dy tch cc, n c th l kh chu
i vi ging vin, nhng n cng s l s tng thng y thch thc cho cc
ging vin, l ng lc cc ging vin thm tm huyt vi ngh, ngy cng c gng
trau trao di v chuyn mn v phng php ging dy.
3.3. Cn s h tr v iu kin c s vt cht, ch i ng t Nh trng
S tp hun,
Mc d c t chc nhiu bui tp hun cho ging vin nh trng v phng
php ging dy tch cc, nhng phng php song ging cha bao gi c cp
n trong cc bui tp hun t trc n nay. Nhng ni dung lin quan n phng
php ging dy ny c cp trn hon ton rt ra t kinh nghim c nhn ca tc
gi v nhng trao i vi mt vi ging vin cng c p dng phng php song
ging. Do vy cc trng vn rt cn t chc cc hot ng h tr pht trin phng
ging dy tch cc ni chung v phng php song ging ni ring.


- - 131
Chnh sch tin ging,
C ch v tin ging hin nay vn ch p dng vic tr lng cho mt ging
vin i vi gi ging c th/ mt lp. i vi lp ging dy cht lng cao, nhm
khuyn khch vic p dng cc phng php ging dy tch cc trn lp, i vi
phng php song ging, Nh trng nn p dng tr tin ging bng 100% cho c
hai ging vin tham gia ging dy. C ch ny vn c th thc hin c da vo c
ch hc ph thu c t c th ca hnh thc o to ny, ngoi ra vic p dng
phng php ny cng khng qu ph bin (ch nn p dng cho ti a 1/3 mn hc).
4. Kt lun
S khng th p dng ch duy nht mt phng php ging dy (cho d l
phng php ging dy tch cc) cho c mt mn hc bi nu iu din ra th s
tht s l mt thm ha cho vic nhn thc ni dung mn hc ca sinh vin. Nhm
thc hin hiu qu hot ng ging dy ca mnh, cc ging vin s t mnh kt hp
cc phng php ging dy khc nhau, sau tin hnh gia gim khi lng cc
phng php p dng cho ph hp vi ni dung mn hc v mc ch truyn t ca
ging vin.
Dy hc ngy nay cn c hiu khng ch n thun l hot ng truyn t
kin thc m i khi n cn c xem nh l mt ngh thut. Mt ngh thut m
mi ngi ging vin - ngi ngh s khc nhau, - vi cc phong cch khc nhau
u phi tm n mt p s chung l khng ngng nng cao chuyn mn, nghip v
s phm nhm hon thnh tt vai din ca mnh. Trong mi trng gio dc mi
hin nay, vai tr ngi Thy ngy cng c cao trong nhim v khi gi, nh
hng nhng ni dung hc tp v nghin cu cho sinh vin. hon thnh nhim v
ny, cng vic ging dy cng gy ra khng t p lc v thch thc cc ging vin
phi t hon thin mnh, ngy cng gi vng v pht huy c hnh nh mt ngi
ging vin gii chuyn mn, tn ty vi sinh vin, lun ch ng tm ti, sng to,
hc hi cc phng php mi nhm nng cao hiu qu ging dy ca mnh.
Do vy, ti sao khng th p dng phng php song ging trong ging dy cc
lp thuc chng trnh o to cht lng cao ni ring v cc lp thuc chng trnh
o to i tr ni chung?







- - 132
XY DNG V NH GI
NGN HNG CU HI TRC NGHIM KHCH QUAN
K s V Cng Danh
1
, ThS. Bi Ngc Quang
2

Tm tt: Bi vit m t cc c s l thuyt cho vic xy dng ngn hng cu hi trc nghim
khch quan v trnh by ci nhn tng quan v phng php trc nghim bao gm cc khi
nim c bn, lch s hnh thnh, u v nhc im, cc bc xy dng ngn hng cu hi
trc nghim, cng thc nh gi cht lng cu hi thi Tc gi cng lin h thc trng ca
vic xy dng ngn hng thi ti Trng H KHXH&NV, HQG-HCM nhn din cc
tn ti v xut mt s kin ngh, hng n vic p dng ti u phng php nh gi ny
ti Trng.
T kha: trc nghim khch quan, ngn hng thi, kim tra nh gi, kt qu hc tp

1. Dn nhp
Kim tra, nh gi kt qu hc tp l khu quan trng, khng tch ri hot ng
dy v hc nh trng. Kim tra v nh gi l hai cng vic c tin hnh theo
trnh t nht nh hoc an xen ln nhau nhm xc nh, v c nh lng v nh tnh,
kt qu hc tp, mc lnh hi cng nh kh nng vn dng kin thc k nng ca
ngi hc; v vy, vic xc nh phng php kim tra nh gi kt qu hc tp mt
cch khoa hc l cn thit.
C nhiu phng php nh gi kt qu hc tp ca ngi hc, trong c 4
phng php c p dng ph bin l:
Kim tra vit t lun;
Kim tra vn p;
Kim tra thc hnh;
Kim tra trc nghim khch quan.
Mi phng php kim tra, nh gi kt qu hc tp u c nhng u im v
hn ch. Vic so snh cc phng php vi nhau cho thy phng php trc nghim
khch quan (TNKQ) l rt ng quan tm v n p ng c nhiu mc ca mc
tiu hc tp
3
, bao qut c ton b kin thc ca c qu trnh hc, c tin cy cao,
v a ra kt qu nhanh chng.

1
Chuyn vin kho th Phng KT&BCL, Trng H KHXH&NV, HQG-HCM
Email: congdanhvobh@gmail.com
2
Chuyn vin m bo cht lng Phng KT&BCL, Trng H KHXH&NV, HQG-HCM
Email: ngocquang.info@gmail.com
3
theo Gloom c 6 mc l nhn bit, hiu, p dng, phn tch, tng hp, v nh gi
- - 133
Thi gian
Phng
php
nh
gi
S
lng
th
sinh
S
lng
cu hi
Phm
vi kin
thc
Ra
Lm
bi
Chm
bi
nh
hng
yu t
khch
quan
v ch
quan
Mc
tiu
hc tp
(theo
Gloom)
T lun nhiu t hp ngn di di c 5 hay 6
Vn p t t hp ngn di di c 4
Thc hnh t t hp ngn di di c 3
TNKQ nhiu nhiu rng di ngn ngn t 3 hay 4
Bng 1: So snh cc phng php nh gi kt qu hc tp
Nn gio dc nc ta hin nay c xu hng tp trung vo tnh cht hiu rng,
ch khng phi hiu su. iu c ngha l ngi hc khng phi ch theo mt hay
mt s ch trong mt mn hc m phi hc tp theo hng chim lnh ton b kin
thc mn hc. Bn cnh , vic s lng ngi hc ngy cng tng ng ngha vi t
l th sinh tham gia k thi tuyn sinh i hc ngy cng tng. Da vo hai iu trn
y, phng php TNKQ c s dng l kh ph hp v n m bo c vic kim
tra s lng ln ngi hc nhng vn m bo c tnh khch quan, hn ch c
tnh ch quan, v cng m bo rng ni dung kin thc kim tra c l bao qut cho
c mn hc.
2. Phng php trc nghim khch quan
2.1. Trc nghim khch quan l g?
Trc nghim l t gc Hn trong trc c ngha l o lng v nghim
c ngha l suy xt, chng thc.
Theo Norman E. Gronlund (1982), trc nghim l mt cng c hay mt quy
trnh c h thng nhm o lng mc m mt c nhn t c trong mt lnh vc
c th.
Quentin Stodola & Kalmer Stordahl (1967) cho rng bi trc nghim c coi
l khch quan v h thng cho im l khch quan ch khng ch quan nh i vi bi
trc nghim t lun. Tuy nhin, ni dung ca mt bi TNKQ cng c phn no mang
tnh ch quan theo ngha n i din cho mt s phn xt ca mt ngi no v bi
trc nghim.
2.2. Phng php trc nghim khch quan pht trin nh th no?
Xut hin t th k th 19, phng php TNKQ l do mt nh khoa hc ngi
M Francis Galton ngh ra o tr thng minh ca con ngi. Nm 1904, Alfred
Binet, nh tm l hc ngi Php, xy dng cc bi trc nghim xc nh nhng tr
em no b khim khuyt v mt tm thn v v vy m khng th tip thu bi hc theo
- - 134
cch dy thng thng trng. Nm 1910, trc nghim ca Alfred Binet c dch
v s dng M. Nm 1920, E. Thorm Dike dng TNKQ o trnh ngi hc.
Sau , phng php ny c pht trin v p dng rng ri trn ton th gii.
Vit Nam, TNKQ xut hin min Bc t nhng nm 1960. Giai oan 1956-
1960, cc trng hc min Nam s dng rng ri cc hnh thc thi trc nghim
bc trung hc. Sau nm 1975, mt s trng p dng TNKQ song do c nhng
kin tri chiu nn phng php ny khng c s dng. Cho n gn y, vn
nh gi gio dc v trc nghim kt qu hc tp mi nhn c s quan tm c bit
ca B GD&T. Mt s trng i hc bt u xy dng ngn hng thi trc
nghim cho nhiu mn hc ph bin. Nm 2006, B GD&T cho thi TNKQ mn
ngoi ng v t nm 2007 tng thm cc mn Vt l, Ha hc, v Sinh hc trong cc
k thi tt nghip trung hc ph thng v i hc.
2.3. Phng php trc nghim khch quan c hon ho khng?
Ging nh tt c cc phng php nh gi kt qu khc, TNKQ cng tn ti
nhng im mnh v im yu ring.
u im: o c cc mc ca nhn thc (nhn bit, hiu, p dng, phn
tch, tng hp, v nh gi); c th phn bit r rng trnh ca ngi hc do phm
vi kin thc rng, c dn tri kh u trong mt thi gian ngn; t c kt qu
nh gi tin cy cao do khng b nh hng bi nhiu yu t, c khch quan ln
ch quan; cho kt qu chm bi nhanh, chnh xc, v khch quan nh s dng cc
phng tin hin i trong qu trnh chm bi v phn tch kt qu thi.
Nhc im: c kh khn trong vic o lng v nh gi kh nng din t,
sp xp, trnh by, a ra tng mi ca th sinh; c kh nng th sinh chn cu tr
li ng l nh may mn; tn nhiu thi gian v cng sc khi bin son cc cu hi
trc nghim.
2.4. Khi s dng phng php trc nghim khch quan phi ch iu g?
C 3 iu cn lu khi s dng phng php TNKQ: (i) c h thng ngn hng
cu hi trc nghim m bo c cc ch s ca cu trc nghim; (ii) sp xp cc cu
trc nghim i din cho ni dung nh gi theo tng ch v t d n kh; v (iii)
hng dn th sinh cch thc lm bi trc nghim v tin hnh chm im theo mt
quy trnh cht ch.
3. Ngn hng cu hi trc nghim khch quan
3.1. Xy dng quy trnh lm cu hi trc nghim
c mt ngn hng cu trc nghim c coi l hon chnh, cn xy dng
mt quy trnh vi cc bc c th sau y:
Bc 1: Xc nh mc tiu hc tp
- - 135
y chnh l bc u tin v cng l c bn nht vit c mt cu trc
nghim. Mc tiu hc tp l kt qu t c sau mt qu trnh hc tp; ni khc i,
mc tiu hc tp th hin nhng g m ngi hc c c sau khi tng tc vi mt
mn hc c th. Mc tiu hc tp c phn thnh 6 mc, gm:

Cc mc Ni dung ca cc mc Nhn thc
6. nh gi Phn xt, ph phn, so snh, phn bit, bin lun,
a ra kt lun, h tr
Nhn thc cao
5. Tng hp Kt hp, sng to, cng thc ho, thit k, sng
tc, xy dng, sp xp li, sa cha

4. Phn tch Phn bit, biu ha, c lng, phn chia, suy
lun, sp xp trt t, chia nh ra

3. p dng Trnh din, tnh ton, gii quyt, iu chnh nh,
sp xp n gin, thao tc, lin h

2. Hiu Phn loi, gii thch, tng hp li, bin i, d
on, phn bit s khc nhau gia hai s vt, hin
tng hay vn

1. Nhn bit nh dng, gi tn, xc nh, m t, lit k, kt
ni, la chn, phc tho

Nhn thc thp
Bng 2: Phn loi mc tiu hc tp ca Gloom
Bc 2: Son tho b cu hi trc nghim th
Tin hnh son tho (vit v lit k) cc cu hi trc nghim th da trn nhng
mc tiu hc tp c xc nh Bc 1.
Bc 3: Tin hnh thi th
Cho th sinh lm th cc cu hi trc nghim th bng cch t chc lm/ thi th
ti lp hoc lm trn mng (online) thu kt qu cho bc sau. Tt nht l nn cho
ngi hc thi/ kim tra th nhng c rng buc v im s ngi tham gia lm bi
tht s nghim tc, gip kt qu thu c c tin cy cao.
Bc 4: Phn tch cu trc nghim
Da vo kt qu thi th thu c Bc 3, tin hnh phn tch cc cu trc
nghim th theo nhng thng s sau y: kh, phn bit, v mc li cun
vo cc phng n tr li.
3.2. Xc nh kh ca cu hi trc nghim
Khi nim:
kh ca cu trc nghim cn c vo s ngi tr li ng cu trc nghim
: nu hu ht mi ngi tr li ng th cu trc nghim c coi l d, v ngc
- - 136
li, nu hu ht mi ngi tr li sai th cu trc nghim c coi l kh. Tuy
nhin, phi xem xt cu trc nghim l kh vi i tng no.
Cch tnh:
Thng dng nht l tnh kh ca mt cu trc nghim da trn t l phn
trm s ngi tr li ng cu trc nghim so vi tng s ngi tham gia tr li
trc nghim.

Mt cch tnh khc ca kh (K) cu trc nghim l:

trong :
+ n
c
: s th sinh tr li ng nhm cao;
+ n
t
: s th sinh tr li ng nhm thp;
+ n
1
: s th sinh nhm cao im bi trc nghim chim khong 27% tng s th
sinh;
+ n
2
: s th sinh nhm thp im bi trc nghim chim khong 27% tng s th
sinh.
Gi tr ca kh bin thin t 0 n 1. Gi tr ca kh cng nh th kh
cng ln (cu hi cng kh), v ngc li, gi tr kh cng ln th cu hi cng d.
xem xt mt cu trc nghim c kh bao nhiu l ph hp, phi tnh xc sut
lm ng cu trc nghim, xc sut ny thay i ty theo s lng phng n la chn
trong mi cu trc nghim hay cn gi l t l may ri (T).

V mt l thuyt, kh trung bnh ca mt cu trc nghim c n phng n
la chn:

trong :
+ : cu trc nghim c cho l tt;
+ < : cu trc nghim c cho l qu d;
+ > : cu trc nghim c cho l qu kh.
3.3. Xc nh phn bit ca cu hi trc nghim
Khi nim:
phn bit l kh nng m cu trc nghim phn loi c hc sinh thnh
nhng nhm c trnh khc nhau trong lnh vc m bi trc nghim cn o lng.
- - 137
S phn bit ny m t chi tit s ngi tr li ng (nm nhm ngi t im cao
ton bi) so vi s ngi tr li sai (nm nhm ngi t im thp ton bi).

Cch tnh:

trong :
+ nc: s hc sinh tr li ng nhm cao;
+ nt: s hc sinh tr li ng nhm thp;
+ n: s hc sinh nhm cao im hoc thp im bi trc nghim chim khong
27% tng s hc sinh.
Gi tr phn bit bin thin trong khong (-1, +1). Nu phn bit c gi tr
m hoc gn bng 1 th cu trc nghim khng c nh gi l tt. Thng thng,
nu:
+ PB 0,3: tt;
+ 0,2 PB < 0,3: chp nhn c;
+ PB < 0,2: khng tt.
3.4. Xc nh mc li cun ca cc phng n tr li
Mc li cun ca cc phng n tr li cn gi l mc li cun ca
phng n nhiu hay hp dn ca mi nh. Nu phng n nhiu khng c ai tr
li hoc s ngi la chn thp th gi l mi nh khng hp dn. Tuy nhin, nu c
qu nhiu hc sinh la chn phng n ny hoc thm ch nhiu hn c la chn
phng n ng th cn kim tra li xem cc phng n tr li ny c gy hiu lm
khng.
Thng thng, cc phng n tr li cho mi cu hi phi tun theo nguyn
tc:
+ Cu tr li ng: s hc sinh nhm cao chn cu ny nhiu hn s hc sinh
nhm thp;
+ Cu tr li sai: s hc sinh nhm cao chn cu ny t hn s hc sinh nhm
thp.
Nu tri nguyn tc th phi tin hnh chnh sa: da trn nhng thng s
trn cho tng cu trc nghim th, ngi son s loi b hoc chnh sa cc cu
trc nghim ny; cc cu trc nghim cn li sau qu trnh chnh sa s c tng hp
thnh mt ngn hng cu hi trc nghim tm cho l tin cy p dng.



- - 138
4. Thc trng xy dng ngn hng cu hi trc nghim Trng H
KHXH&NV, HQG-HCM
4.1. Thc trng
Xy dng v trin khai ngn hng thi TNKQ l mt trong nhng tiu ch t
nh gi v cho im ca B GD&T hng nm i vi cc trng i hc. Trng
H KHXH&NV, HQG-HCM, ban hnh Chin lc pht trin cng tc kho th
v m bo cht lng giai on 2011-2015
1
trong c mng kho th. Nm 2012,
Nh trng thnh lp Ban Ch o xy dng ngn hng thi v ban hnh Quy nh
xy dng ngn hng thi t lun/cu hi thi trc nghim cc mn i cng
2
. Tnh
n nay, Nh trng nghim thu c 4 ngn hng thi l Trit hc Mc-Lnin,
Kinh t chnh tr, Thc hnh vn bn ting Vit (t lun) v Nhn hc i cng (trc
nghim).
Theo k hoch chin lc pht trin nu trn, mi nm Nh trng c gng
nghim thu thm 10 b ngn hng thi cu hi TNKQ tin n hon thnh mc
tiu xy dng ngn hng thi cho tt c cc mn thuc khi kin thc gio dc i
cng v hng ti mc tiu xy dng ngn hng thi cho tt c cc mn chuyn
ngnh thc dy ti Trng.
4.2. Kh khn
Qu trnh xy dng ngn hng thi, nht l ngn hng cu hi TNKQ, gp
nhiu kh khn, v:
- i ng chuyn trch cn hn ch v nng lc chuyn mn c lin quan n o
lng v nh gi trong gio dc, thit k thi, o lng kt qu hc tp ca sinh
vin;
- So vi cc mn thuc khi ngnh t nhin, cc mn ging dy thin v khi ngnh
khoa hc x hi v nhn vn ti Trng kh c th o lng chnh xc bng
phng php kim tra TNKQ;
- C ch v vic xy dng, qun l, v s dng ngn hng thi/ cu hi trc
nghim vn cha cht ch; mt v d l nhng xung t v quyn li trc v sau
khi c ngn hng cu hi trc nghim gia ging vin v cc bn lin quan ci
c c th ha qua tnh cht cha tht s tha ng v (i) quyn qun l s dng
sn phm ngn hng cu hi, v (ii) kinh ph thc hin ra cu hi v kinh ph s
dng cho vic ra , chm thi;

1
Quyt nh s 32/Q-XHNV-HCTH do Hiu trng Trng H KHXH&NV, HQG-HCM k ban
hnh ngy 10/5/2012
2
Quyt nh s 104/Q-XHNV-KT&BCL do Hiu trng Trng H KHXH&NV, HQG-HCM
k ban hnh ngy 29/10/2012
- - 139
- Cha c s vt cht, my mc - trang thit b hin i v phn mm c u
t chuyn dng cho vic xy dng ngn hng thi/ cu hi trc nghim cng nh
vic nghim thu sau khi c c sn phm.
4.3. Mt s kin ngh
Knh chuyn ln cc cp lnh o ca Trng H KHXH&NV, HQG-HCM,
kin ngh v mt s vic cn lm di y:
- T chc nhng bui, kha tp hun chuyn su dnh cho cc c nhn, b phn c
lin quan v kin thc chuyn mn trong vic xy dng ngn hng thi/ cu hi
thi trc nghim;
- T chc nhng bui trao i, tp hun chuyn su dnh cho ging vin v vic
thit k cc loi thi, gp phn nng cao cht lng dy v hc ti Trng;
- H tr c s vt cht nh phn mm, my mc - trang thit b xy dng ngn
hng thi/ cu hi trc nghim;
- C ch trng, quan im r rng cp Trng v vic xy dng, qun l v s
dng ngn hng thi/ cu hi trc nghim; chnh thc tuyn truyn cho ging
vin v cc i tng lin quan v tm quan trng v li ch ca vic xy dng
ngn hng thi chung cho ton Trng;
- Xy dng c ch qun l vic s dng ngn hng thi/ cu hi trc nghim.
5. Kt lun
Vic nh gi kt qu hc tp chc chn s tc ng n qu trnh dy v hc
ca thy v tr. Vic nh gi kt qu hc tp gip ngi hc cng c v lng ha tri
thc ca mnh, nu ch xt ring tc ng ca hot ng ny n qu trnh hc tp ca
ngi hc. Trong s nhiu phng php nh gi kt qu hc tp, phng php s
dng hnh thc thi trc nghim rt ng quan tm v, nu c p dng hp l, phng
php ny s to ra hiu qu cao. Vic p dng phng php ny ngay lp tc i hi
phi qun l v s dng hiu qu mt ngn hng cu hi trc nghim c xy dng
theo mt quy trnh cht ch gm nhiu bc. y chc chn phi l n lc ln ca c
mt tp th gm cc cp lnh o, ging vin v cc bn lin quan ti Trng H
KHXH&NV, HGQ-HCM.

Ti liu tham kho
1. Quang Vit (2014). Kho st thc trng vic s dng dng thc trc nghim
khch quan v trc nghim t lun trong kim tra ting Php trung hc ph thng
khu vc pha Bc Vit Nam. Tp ch Khoa hc i hc Quc gia H Ni, tp 30,
s 1.
2. Dng Thiu Tng (1995). Trc nghim v o lng thnh qu hc tp. Trng
i hc Tng hp TP. H Ch Minh.
- - 140
3. Lm Quang Thip (2008). Trc nghim v ng dng. NXB Khoa hc v K thut
4. L Minh Tin (2004). Kim tra v nh gi thnh qu hc tp ca hc sinh bng
trc nghim khch quan. NXB Gio dc.
5. Nguyn c Hot (2002). ng dng cng ngh Testing trong xy dng ngn hng
thi (Test Items Banking). ti NCKH cp B (B98-40-02), H Ni.
6. Nguyn Th Kim Ngn (2008). S dng phn mm TQB xy dng ngn hng cu
hi trc nghim khch quan mt s chng ca mn Gii phu hc. Lun vn tt
nghip, Trng i hc S phm TP.HCM.
7. Norman E Gronlund (1982). Constructing Achievement Tests (Thit k cc thi
nh gi kt qu hc tp). USA.
8. Quentin Stodola & Kalmer Stordahl (1996). Basic educational tests and
measurement (bn dch ting Vit ca Nghim Xun Nng, Lm Quang Thip),
NXB Gio dc, H Ni.
9. Trn Th Tuyt Oanh (2007). nh gi v o lng kt qu hc tp. NXB i hc
S phm.






















- - 141
P DNG M HNH BPM (BUSINESS PROCESS MANAGEMENT)
THIT LP H THNG QUN L HOT NG NH GI KT QU
HC TP CA SINH VIN TRONG CC C S O TO I HC
ThS. Hong Anh
1

Tm tt: Bi vit cp n m hnh qun l theo qu trnh (BPM Business Process
Management) trong qun l v xu hng p dng BPM trn th gii v Vit Nam. Bi vit
cng xut m hnh BPM qun l hot ng nh gi kt qu hc tp ca sinh vin ti cc
trng i hc, cao ng theo hc ch tn ch theo hng c lp hot ng nh gi vi
hot ng ging dy qua tng tnh khch quan, chnh xc ca hot ng nh gi. Nhng
thnh cng trong vic p dng m hnh ti Trng i hc Cng nghip H Ni mt c s
o to a ngnh, a cp hc vi s lng sinh vin ln, s ghi nhn thng qua gii thng
Nhn Ti t Vit 2012 i vi h thng qun l hot ng nh gi ca nh trng cng
s c cp trong bi vit.
T kha: M hnh qun l, BPM, kim tra nh gi, kt qu hc tp

1. t vn
Kim tra nh gi l mt khu c bn c vai tr quan trng trong qu trnh dy
hc, n l mt trong nhng yu t thc y hot ng hc tp ca ngi hc v trong
nhiu trng hp hot ng nh gi gi vai tr quyt nh i vi cht lng o to.
Kim tra, nh gi l qu trnh thu thp cc thng tin v a ra nhng phn on, xc
nh v mt s lng hay cht lng mc lm ch kin thc hnh thnh k nng
hoc thi ngi hc.
Nhn thc c vai tr quan trng ca kim tra, nh gi trong qu trnh o
to, t nhiu nm qua cc ngnh cc cp cng nh cc c s o to i hc c
nhiu cc hnh ng c th nhm nng cao hiu qu hot ng ny. Vic thnh lp b
phn chuyn trch v kho th hu ht cc trng nhm thng nht v nng cao nng
lc thc hin hot ng kho th l mt bc i ng hng. Tuy nhin, nng cao
hn hiu lc v hiu qu ca hot ng kho th cng nh vai tr ca cc n v
chuyn trch, cn c mt m hnh ph hp, quy trnh hp l v thng nht qun l
v thc hin hot ng ny trong cc c s o to.
2. Qun l hot ng nh gi kt qu hc tp ti cc trng i hc, nhng vn
cn quan tm
Trong mt iu tra s b v thc trng cng tc qun l hot ng nh gi kt
qu hc tp ca sinh vin ti cc trng i hc/ cao ng khu vc pha Bc c tc

1
Gim c Trung tm Qun l cht lng, Trng i hc Cng nghip H Ni
Email: hoanganh@qlcl.edu.vn
- - 142
gi thc hin vo nm 2012, kt qu thu nhn c thng qua hot ng kho st thc
t v ly kin ca i ng cn b qun l, ging vin v sinh vin cho thy:
- Hu ht cc trng i hc c n v chu trch nhim thc hin nhim v kho
th hoc phi hp thc hin cng tc qun l hot ng nh gi kt qu hc tp
ca sinh vin.
- K hoch nh gi chung thng c a ra kh sm cng vi k hoch ging
dy hc phn, ring i vi nh gi cui k (kt thc hc phn) lch thi chi tit
thng c xy dng v trin khai vo trc thi im thi. K hoch thng do
Phng o to xy dng trn c s tin chung, b phn kho th ng vai tr l
ngi thc hin k hoch. Cch lm ny m bo c tnh thng nht trong vic
thc hin cc hot ng o to chung trong ton trng, tuy nhin khi i su vo
phn tch th phn ln cc bn k hoch ny cha tnh n cc yu t hp l khi s
dng cc ngun lc nh: s lng thi c s dng, s phng thi v cn b coi
thi, thi gian x l cc khu ca qu trnh chm thi
- Phn cng trch nhim thc hin cc khu ca qu trnh nh gi kh khc nhau
tng trng. im chung nht trong vic trin khai hot ng nh gi kt qu hc
tp cc trng l nh gi thng xuyn do gio vin ging dy trc tip thc
hin, kt qu nh gi c np v nh trng v cui mi k. i vi nh gi
cui k, quy trnh nh gicha c s thng nht gia cc trng thm ch trong
ni b mt trng,hin tng dy g thi ny hoc thi g dy ny, chy im,
tiu cc trong cc k thi cn tn ti khng t n v. Cc n v ph trch kho
th ti cc trng thng tp trung vo gii quyt mt s khu nh in sao thi, x
l phch, tng hp kt qu.vai tr ca cc n v ny nhiu trng kh m
nht
- ng dng cng ngh, c bit l CNTT vo hot ng nh gi kt qu hc tp
c thc hin cc trng vi nhiu mc khc nhau, phn ln cc trng
p dng phn mm vo thc hin cc khu nh ra thi, qun l im thi hoc lp
danh sch thituy nhin cc hot ng ny cn thiu tnh h thng, vic p dng
CNTT ch yu da trn cc phn mm ring l hoc cc m-un tch hp trong h
thng qun l o to dn n nhiu khu trong qu trnh nh gi cha c kim
sot cht ch, d liu khi chuyn i gia cc phn mm thiu tnh thng nht lm
gim tnh chnh xc ca qu trnh nh gi.
- Vic kim sot hot ng nh gi cn kh nhiu im cn ch . i vi nh gi
thng xuyn, vic thc hin hot ng nh gi phn nhiu do gio vin ging
dy quyt nh,vai tr kim sot i vi hot ng ny nhiu trng khng c
xc nh c th. Ni dung kim sot cng ch tp trung vo vic xc nh hot ng
nh gi c thc hin hay khng? Hot ng kim sot tp trung ch yu vo
- - 143
k thi kt thc hc phn, coi thi l khu c quan tm kim tra, kim sot nhiu
nht trong khi cc khu quan trng khc nh ra thi, chm thi, tng hp kt
qu li t c quan tm v kim sot.
- Vic thu thp v tng hp cc s liu lin quan n qu trnh nh gi a ra
cc ci tin thch hp cha c thc hin hu ht cc trng. Ngoi vic khng
thc s c quan tm thc hin th mt l do khc d dng nhn thy l vic thiu
cc cng c h tr cn thit cho vic thu thp,phn tch d liu lm c s cho
nhng ci tin thch hp.
Tm li, cng tc qun l hot ng nh gi kt qu hc tp cc trng i hc
c quan tm v c nhiu thay i v m hnh t chc v cch thc trin khai thc
hin.Tuy nhin ,cng d dng nhn thy s thiu thng nht gia cc trng, hiu qu
thc s ca hot ng ny i vi vic nng cao cht lng o to ni chung cha
thc s r nt, vai tr ca n v chuyn trch v kho th nhiu trng cha r, hiu
lc v hiu qu ca hot ng qun l cn nhiu hn ch.
3. Thit lp h thng qun l hot ng nh gi kt qu hc tp ti trng i
hc theo m hnh BPM
3.1. M hnh BPM
BPM (Business Process Management Qun l qu trnh kinh doanh), xt v
mt qun l, l cch tip cn c h thng nhm gip cc t chc chun ha v ti u
ha cc quy trnh hot ng vi mc ch gim chi ph, tng cht lng hot ng
nhm t c cc mc tiu cn thit. BPM da phng php qun l theo qu trnh
MBP (Mangement by Process), l phng php qun l da trn vic phn loi cc
hot ng theo qu trnh, nhn din v xc nh c mi lin h gia cc hot ng,
kim sot chi tit vic thc hin cng vic thng qua xy dng cc lu quy trnh v
cc im cn kim sot.
Khng ch gii hn v phng din qun l, BPM c th coi l vic tin hc ha
cc MBP. V mt cng ngh, mt phng din no c th coi BPM l s phi
hp cht ch gia CNTT v ngi dng nhm gii quyt quy trnh v thng tin trong
t chc.
thit lp h thng qun l theo m hnh BPM cn c cc thnh phn c bn
nh sau:
(1) Cc quy trnh thc hin hot ng v s tng tc gia chng
(2) Cc ng dng CNTT qun l theo lung cng vic, quy trnh c kh nng
tch hp v trao i d liu
(3) Cc cng c giao tip gia cc b phn trong h thng thng qua din n
tho lun, cc cng thng tin, bng tin c tch hp trn nn web cng nh
trong cc h thng
- - 144
Thit lp h thng qun l theo m hnh BPM to ra s ng b trong ton t
chc. i vi nh qun l, p dng BPM gip h c kh nng qun l c tng khu
ca qu trnh theo thi gian thc qua xc nh c nhng im cn tc ng hoc
kim sot kp thi. i vi cc c nhn trong t chc, vic p dng m hnh gip h
d dng thc hin nhim v do c s h tr ti a ca CNTT, ng thi pht huy vai
tr ca cc c nhn trong h thng thng qua vic to sc p ln nhau gia cc khu
ca qu trnh.
3.2. Thit lp h thng qun l hot ng nh githeo m hnh BPM
3.2.1. Quy trnh thc hin hot ng nh gi ti Trng i hc Cng nghip H Ni
L c s o to k thut a ngnh, a cp hc, vi nhiu loi hnh v hnh thc
t chc o to khc nhau, Trng i hc Cng nghip H Ni hin l mt trong
nhng c s o to c s lng sinh vin ln nht khu vc pha Bc cng nh c
nc. Bn cnh , vic trin khai o to ti nhiu a im khc nhau (hin trng
c 3 c s o to, 2 ti H Ni, 1 ti Ph L H Nam) gy khng t kh khn
trong vic trin khai cng tc qun l hot ng dy, hc v nh gi kt qu hc tp
ca nh trng.
Nhm chun ha v thng nht hot ng nh gi kt qu hc tp ca hc sinh
sinh vin, vi mc tiu tng cng tnh khch quan, cng bng, chnh xc ca hot
ng nh gi nh trng xc nh c lp hot ng nh gi vi hot ng ging
dy l mt trong nhng gii php hng n. T nm 2011, Trng i hc Cng
nghip H Ni thit lp v a vo p dng quy trnh thc hin hot ng nh gi
kt qu hc tp cho i tng sinh vin Cao ng i hc ca nh trng.
Quy trnh th hin 2 giai on chnh ca hot ng nh gi gm
- Giai on 1: nh gi thng xuyn v chun b thi kt thc hc phn
- Giai on 2: Coi, chm thi v tng hp kt qu
Quy trnh c thit k theo m hnh Biu lin chc nng (Cross Funtional
FlowChart) trong th hin r cc nhm cng vic cng nh vai tr ca cc n v,
c nhn thc hin tng bc cng vic c th trong quy trnh.
Cc hnh v di y th hin quy trnh thc hin hot ng nh gi ti
Trng i hc Cng nghip H Ni, trong Trung tm Qun l cht lng l n
v chuyn trch v hot ng kho th.
- - 145

Hnh 1: Quy trnh thc hin hot ng nh gi
(giai on nh gi b phn v chun b thi)

- - 146

Hnh 2: Quy trnh thc hin hot ng nh gi
(giai on coi, chm thi kt thc hc phn v tng hp kt qu)
- 147 -
3.2.2. H thng Qun l nh gi QMC_E.Test

QMC_E.Test

l h thng qun l hot ng nh gi kt qu hc tp c

pht trin bi Trung tm Qun l cht lng, Trng i hc Cng nghip H Ni
trn c s thc tin hot ng nh gi ti Trng i hc Cng nghip H Ni ni
ring v cc c s o to ni chung. QMC_E.Test

c thit k v pht trin theo

m hnh BPM m hnh qun tr hin i ang c p dng trn th gii trong vi
nm gn y. p dng QMC_E.Test

mang li hiu qu ln v mi mt khi c
p dng vo thc t hot ng qun l ging dy v nh gi ti Trng i hc Cng
nghip H Ni. Ring trong nm hc 2012 - 2013, h thng x l trn 1.021.000
lt th sinh d thi m bo khch quan, chnh xc; tit kim c 49,1% nhn lc cho
cc hot ng t chc nh gi; mang li hiu qu kinh t trn 5 t ng t vic tit
kim ngun lc v thu t cc dch v cho sinh vin. QMC_E.Test

c nhn gii
thng Nhn ti t Vit 2012, gii thng uy tn nht Vit Nam trong lnh vc
CNTT v khoa hc t nhin. Cc im ni bt ca QMC_E.Test

l:
- Qun l theo qu trnh: H thng c xy dng theo nguyn tc qun l theo qu
trnh, cc chc nng c xc nh v xy dng thc hin tt c cc khu ca
mt qu trnh nh gi kt qu ca sinh vin trn thc t. Ngi dng c phn
quyn thc hin cc chc nng theo tng bc cng vic xc nh.
- Ph hp vi mi trng a ngi dng: H thng c thit k chy trn mi
trng Web, nn c kh nng thc hin trn h thng my ni mng LAN hoc
internet khi c trnh duyt Web. c im ny cho php h thng p ng c
yu cu s dng ca nhiu i tng lm vic ng thi cc a im khc nhau.
c im ny c bit thch hp vi cc c s o to vi i tng ngi dng a
dng (bao gm c sinh vin) v trin khai hot ng o to ti nhiu a im.
- C s d liu tp trung v c kh nng trao i vi cc h thng khc: C s d
liu qun l trn my ch nn c tin cy cao, d liu thng nht, thun tin cho
vic tc nghip cng nh x l cc vn pht sinh trong qu trnh thc hin. H
thng c kh nng trao i d liu da trn web service vi cc ng dng khc nn
vic x l v cp nht d liu kp thi, tin ch ny ph hp vi cc c s o to
hin p dng cc h thng qun l o to.
- Nhiu chc nng t ng c thit k da trn cc h h tr ra quyt nh (DSS):
Nhiu khu ca qu trnh c h thng t ng thc hin hoc a ra cc thng
tin h tr cho ngi dng ra cc quyt nh hp l. Cc chc nng nh lp k
hoch thi, tng hp kt qu, xt iu kin d thi, xc nh v tr lu kho vi mc
ch ti u ha cc ngun lc phc v hot ng nh gi thc s mang li hiu
qu cao v kinh t v x hi
- 148 -
- Cc chc nng ca h thng c thit k p ng nhiu hot ng qun l ca
nh trng: Bn cnh vic h tr cc chc nng h tr tc nghip cho mt n v
c chc nng t chc nh gi c lp (cc chc nng lin quan n cng tc t
chc thi), h thng cn tch hp cc chc nng nhm h tr gii quyt cc yu
cu ca sinh vin trc tuyn, thm d kin ngi hc, tng hp cc qu trnh thc
hin nhim v l nhng chc nng hu ch cho cc nh qun l cc cp cng
nh ph hp vi yu cu ca hot ng kim nh cht lng gio dc i hc.
4. Kt lun
Hot ng nh gi kt qu hc tp trong cc trng i hc ang ng trc cc
yu cu i mi cp thit. p dng m hnh BPM thit lp h thng qun l nh gi
l mt trong nhng cch lm mang li hiu qu nht nh ti Trng i hc Cng
nghip H Ni v mt s c s o to khu vc pha Bc. Hy vng nhng thng tin,
kinh nghim thu nhn c trong qu trnh thit k xy dng v vn hnh h thng s
l nhng thng tin tham kho hu ch cho nhng n v, c nhn thc hin cng tc
kho th ti cc trng i hc.

Ti liu tham kho
1. Besterfield, D.H. (2004). Quality Control. Pearson Education International, New
Jersey.
2. Michele Cantera et al., Forecast: Portal, Process and Middleware Software,
Worldwide, 2006-2011, Update, Gartner, September 2007.
3. Trng i hc Cng nghip H Ni, n i mi hot ng nh gi kt qu
hc tp ca hc sinh sinh vin, 2011.
4. Nguyn c Tr, Ti liu bi dng gio vin ht nhn, D n gio dc k thut
v dy ngh, 2004

- 149 -
Ph lc:
Mt s giao din c bn ca h thng phn mm QMC_E.Test

Giao din Qun l nh gi b phn

- 150 -
Giao din chc nng lp k hoch thi

Cc giao din chc nng chun b thi

- 151 -
Giao din chc nng Coi thi


Cc giao din chc nng x l phch



Cc giao din chc nng tng hp kt qu












- 152 -
Cc giao din chc nng chm thi



Giao din chc nng Phc tra





- 153 -
M BO CHT LNG BN TRONG

XY DNG V PHT TRIN VN HA CHT LNG
L NN TNG M BO CHT LNG MT CCH BN VNG
ThS. Din
1

Tm tt: m bo v nng cao cht lng o to, cung cp ngun nhn lc cht lng cao,
p ng yu cu ca x hi va l mc ch va l nhim v ca cc c s gio dc i hc.
Gio dc l mt qu trnh lu di, bn b v ch t kt qu tt nht khi c s nhn thc ng
n v cht lng v t gic tham gia ca tt c cc bn lin quan. V vy, m bo cht
lng mt cch bn vng cn thit phi xy dng v pht trin vn ha cht lng (VHCL)
trong nh trng. Trn c s l lun v cht lng gio dc, vn ha cht lng... v c bit
qua thc t trin khai cng tc m bo cht lng bn trong ca Trng i hc Khoa hc,
i hc Hu, trong tham lun ny chng ti cp n quy trnh xy dng, trin khai v pht
trin vn ha cht lng, trong nhn mnh n tnh thc tin v nhng kinh nghim khi
trin khai cng tc ny.
T kha: cht lng, vn ha cht lng, m bo cht lng

1. M u
Vi xu th hi nhp, ton cu ha hin nay ca th gii v yu cu ca s
nghip cng nghip ha - hin i ha t nc, cht lng gio dc ni chung v cht
lng gio dc i hc ni ring l vn thu ht s quan tm hng u khng nhng
ca nhng nh qun l gio dc m ca c x hi. o to v cung cp ngun nhn lc
c trnh chuyn mn cao, k nng ngh nghip tt, c thc trch nhim v o
c ngh nghip cng vi cc k nng mm khc, p ng yu cu ca nh tuyn
dng, ca th trng lao ng l nhim v ca cc trng i hc. Cht lng gio dc
i hc hin nay khng nhng phi t chun quc gia m phi tin n tip cn v t
c chun khu vc v th gii.
t c mc ch nu trn, cp v m, Nh nc phi tng cng u t
cho gio dc; B GD&T phi i mi phng thc qun l gio dc, tng cng
cng tc kim nh cht lng gio dc, kim sot c cht lng gio dc i hc.
cp vi m, cc trng i hc phi lm tt cng tc m bo cht lng gio dc.
Cht lng gio dc i hc c m bo, duy tr v nng cao khi c s t gic tham
gia ca tt c cc t chc, cc thnh vin mi lnh vc hot ng, mi qu trnh v
c ci tin lin tc, ngha l khi VHCL c xy dng v pht trin trong nh
trng.

1
Ph trng Phng KT&BCLGD, Trng i hc Khoa hc, i hc Hu
Email: dodien1263@gmail.com
- 154 -
Trong tham lun ny chng ti cp n kha cnh thc tin, c th l phi
lm nh th no xy dng, trin khai v pht trin VHCL trong nh trng, nhm
t c mc tiu, s mng ca mt trng i hc l cung cp ngun nhn lc cht
lng cao, p ng yu cu ca x hi ngy cng pht trin v vn ti hi nhp khu
vc, quc t.
2. Vn ha cht lng l nn tng m bo cht lng bn vng
Cht lng l mt ph nim lun lun c t ra trong mi quan h Cung -
Cu. Khi nim cht lng ngay c trong mt lnh vc cng khng c nh ngha
thng nht. Trong lnh vc gio dc i hc c rt nhiu nh ngha v cht lng gio
dc ty thuc vo quan im ca cc bn lin quan (nh trng, sinh vin, nh tuyn
dng, x hi). Cht lng gio dc c th c hiu l s p ng cc chun qui nh
(m bo cht lng bn ngoi), p ng mc tiu ra (m bo cht lng bn
trong) v ph hp vi yu cu pht trin ca x hi (mc hi lng ca nh tuyn
dng, ca x hi).
X hi lun vn ng v pht trin, i hi ca nh tuyn dng ngy cng cao,
v vy nhng yu cu v cht lng gio dc i hc khng phi l mt hng s m
phi khng ngng c ci tin ph hp vi xu th pht trin ca x hi. V vy,
mi trng i hc phi lm tt cng tc m bo cht lng bn trong duy tr, m
bo v khng ngng nng cao cht lng gio dc, p ng yu cu ca x hi. Mun
vy, phi xy dng, duy tr v pht trin VHCL trong nh trng.
C rt nhiu quan im, nh ngha v VHCL. C th nu mt s quan im v
VHCL ca cc nh qun l, nghin cu gio dc trong nc: Vn ha cht lng l
thi quen lm cho mi vic c cht lng (GS. Mai Trng Nhun); Vn ha cht
lng l mt h thng cc gi tr ca t chc to ra mi trng thun li cho vic
thit lp v lin tc ci tin cht lng (PGS.TS Nguyn Th Phng Nga); Vn ha
cht lng l s hp nht/vn dng/p dng cht lng vo ton b cc hot ng ca
h thng/t chc nhm to ra mi trng tch cc bn trong t chc v dn n s hi
lng ca nhng ngi hng li t t chc (TS. Nguyn Kim Dung) hay Vn ha
cht lng ca mt c s o to c hiu l: mi thnh vin (t ngi hc n cn
b qun l), mi t chc (t cc phng ban n cc t chc on th) u bit cng vic
ca mnh th no l c cht lng v u lm theo yu cu cht lng y (PGS.TS. L
c Ngc); Vn ha cht lng l h thng cc gi tr, chun mc v thi quen lm
vic c cht lng nh hnh ca mi thnh vin trong t chc nhm thc hin cng
vic c giao mt cch tt nht (PGS.TS. Phm Trng Qut)
Trong nhng nm gn y, khi tnh trng vi phm lut giao thng gia tng, s
v tai nn giao thng ngy cng tng gy hu qu nghim trng n tnh mng v ti
sn ca nhn dn, nhng nh qun l x hi tp trung tm hiu nguyn nhn v bin
- 155 -
php khc phc. Mt trong nhng nguyn nhn c a ra l vn ha giao thng
ca ngi dn cha cao. iu ny c th do ngi dn khng bit, khng hiu lut
giao thng hoc c bit, c hiu nhng khng t gic chp hnh. V vy, nu mi
ngi bit, hiu v t gic chp hnh khi tham gia giao thng, ngha l vn ha giao
thng c nng cao, khi tai nn giao thng s c hn ch.
V vy, theo chng ti c th hiu VHCL l: Khi tt c mi thnh vin, mi t
chc bit, hiu nhng yu cu v cht lng v t gic thc hin p ng nhng
yu cu cht lng .
Vn ha trc ht phi l s t gic. Trong nh trng, phi lm th no
ging vin t gic chp hnh gi ging, khng i mun v sm, khng ct xn ni
dung chng trnh, nh gi cng bng, ng nng lc ca sinh vin; sinh vin t gic
trong hc tp, khng i mun, khng b hc, khng quay cp trong thi c; cn b cc
phng ban thc hin nhim v c phn cng c hiu qu v ng thi gian... c
nh vy l c VHCL trong trng hc.
3. Qui trnh xy dng, trin khai v pht trin vn ha cht lng
Vi quan im nu trn, xy dng v pht trin VHCL trong nh trng, gp
phn m bo cht lng gio dc mt cch bn vng, chng ti xut qui trnh gm
4 bc theo S 1.
3.1. Xc lp chun cht lng
Cn c vo s mng, mc tiu ca nh trng, b tiu chun kim nh cht
lng ca B GD-T, yu cu ca nh tuyn dng, nh trng xy dng cc chun
mc cht lng cn t c.













S 1: Qui trnh xy dng v pht trin vn ha cht lng
Cc chun mc cht lng bao gm tt c cc lnh vc hot ng c nh hng
Xc lp
chun cht lng

iu chnh
B sung

Trin khai
Thc hin

Kim tra
nh gi
VN
HA
CHT
LNG
- 156 -
n cht lng gio dc, gm c: chun u ra ca cc ngnh o to; chun ging
vin; chun c s vt cht (phng hc, phng th nghim, th vin,...); qui nh r
chc nng, nhim v, yu cu cht lng c th i vi cc mng cng tc. Nhng
chun mc cht lng phi c c th ha thnh nhim v ca mi thnh vin,
mi t chc ty thuc vo chc nng, nhim v v v tr cng tc.
Cn lu khi xy dng cc chun mc cht lng, ngoi vic ph hp vi s
mng v mc tiu ca nh trng cn phi p ng yu cu ca nh tuyn dng, trnh
tnh trng xc lp nhng chun mc cht lng khng cao d t c nhng
khng p ng yu cu ca nh tuyn dng v nhng chun mc phi kh thi,
ngha l phi da trn ni lc v tim nng hin c ca nh trng, khng duy ch,
o tng v c s hng n tng lai, s hi nhp trong khu vc v th gii.
3.2. Trin khai thc hin
Trc khi trin khai thc hin cn lm tt cng tc ph bin, tuyn truyn mt
cch hiu qu, m bo rng cc ch trng, chnh sch c ph bin n tt c cn
b cng chc v ngi hc trong nh trng.
Cn trnh mt thc t kh ph bin hin nay nhiu n v l s ph bin,
qun trit cc ch trng, chnh sch, k hoch v mi hot ng trong nh trng ch
mi dng li cp cn b qun l ca nh trng, cc phng ban v cc khoa. Trong
khi, cn b cng chc v ngi hc, nhng ngi s thc hin nhng ch trng,
chnh sch , gp phn ng k vo thnh cng ca nh trng li khng c ph
bin hoc khng nm bt chi tit v c th.
V vy, nhng ch trng, chnh sch ca nh trng sau khi thng nht cn
ph bin v tuyn truyn mt cch su rng, c th n tt c mi thnh vin v t
chc ca nh trng bng nhiu hnh thc nh ng ti trn trang web, thng bo
bng tin ca tng n v, ph bin trong cc cuc hp giao ban u tun, u thng.
Qu trnh trin khai thc hin phi c tin hnh su rng n ton th cn b
cng chc, hp ng lao ng, ngi hc v ng b gia cc n v phng, ban,
khoa, cc t chc on th. trin khai thc hin VHCL trong nh trng t kt
qu tt cn lu 3 vn :
K hoch phi c th v kh thi. Phi th hin r ni dung cng vic, c nhn
chu trch nhim, thi hn hon thnh v ngun kinh ph. Trnh nhng k hoch
mang tnh nh hng, chung chung (nh tip tc, tng cng, y mnh, pht
huy, r sot, tch cc, phn u...)
Cn b ct cn ca nh trng phi lm gng, l ngi tin phong trong mi
hot ng. Ban gim hiu, trng/ph cc phng ban, cc khoa v cc t chc
on th phi l nhng ngi gng mu, tin phong thc hin nhim v ca
mnh theo yu cu ca cc chun mc cht lng. Chng ta khng th h ho,
- 157 -
ku gi, ng vin mi ngi lm theo trong khi bn thn li thc hin khng
tt. Vic trin khai thc hin VHCL phi da trn nguyn tc: chc v cng
cao, trng trch cng ln, cng phi lm tt hn.
Cng vic phi c duy tr thng xuyn, lin tc. Cht lng gio dc l kt qu
ca c qu trnh ch khng phi ngy mt ngy hai nh cc sn phm vt cht
khc, do cn phi duy tr vic trin khai thc hin t cc chun mc cht
lng trong sut qu trnh o to. Nu chng ta ch lm hnh thc, c pht
nhng khng ng th khng nhng khng c tc dng m cn phn tc dng.
3.3. Kim tra, nh gi
Trong qu trnh trin khai thc hin k hoch, nh k cn phi kim tra tin
thc hin, nhm gii quyt tho g nhng vng mc ny sinh, m bo k hoch
c tin hnh ng thi hn v t mc ch ra.
Vic kim tra nh gi cn tun th nguyn tc l gip c nhn, t chc nhn ra
u v khuyt im ca mnh trong qu trnh trin khai thc hin, t c bin php
kp thi v ph hp, khc phc nhng tn ti, tip tc hnh ng t kt qu cao
hn.
Kt thc mt k hoch hnh ng phi c bo co tng kt, trong nu r
nhng vic lm c mt cch c th cng nh hiu qu v tc ng ca hot ng
n cht lng gio dc ca nh trng. ng thi lm r nhng vic cha lm
c, phn tch nguyn nhn ch quan v khch quan, qua rt kinh nghim v c
phng hng hnh ng cho ln k tip.
Kt qu cc mt hot ng phi c cng b cng khai, minh bch trn trang
web ca nh trng, bng vn bn n cc n v, cn b cng chc v ngi hc
phn hi, gim st.
3.4. iu chnh, b sung
Cc chun mc cht lng, ch tiu ra ban u mc d c cn c nhng ch
mang tnh cht tng i, bi v th gii lun vn ng v pht trin theo chiu hng
i ln. Bn cnh cn c rt nhiu yu t khch quan v ch quan tc ng n yu
cu cc chun mc cht lng. V vy, trong qu trnh trin khai thc hin v qua
kim tra, nh gi, thng k x l s liu thu thp c, tip thu kin ca cn b,
sinh vin, trn c s iu chnh, b sung hon thin ton b h thng.
Trong s cc yu cu v chun cht lng th chun u ra v chun ging vin
l hai yu t quan trng nht. Yu cu ca nh tuyn dng i vi sinh vin tt nghip
ngy cng cao, do chun u ra i vi cc ngnh o to phi c nng ln sau
mi kha o to l tt yu, c bit i vi yu cu v ngoi ng v cc k nng
mm. Sau mt chu trnh hnh ng ci tin cht lng, chng ta phi nh gi hiu
qu t c v s hi lng ca cc bn lin quan. Thng qua vic kho st kin nh
- 158 -
tuyn dng v cht lng sinh vin tt nghip, chng ta c nhng iu chnh kp thi
v xc lp chun cht lng cho chu trnh k tip.
Cht lng i ng ging vin l iu kin then cht, quyt nh cht lng o
to. Hin ti, tnh trng i hc dy i hc vn cn ph bin cc trng i hc.
Nh trng cn c tm nhn, k hoch lu di trong vic tuyn dng, bi dng i
ng ging vin chm dt hin trng trn.
Bn bc trong qui trnh xy dng v pht trin vn ha cht lng nu trn c
mi quan h tng h. Sau mi qui trnh thc hin, cht lng gio dc tng bc
c nng cao.
4. Kt lun
Trong bi cnh hin nay, khi cht lng gio dc i hc Vit Nam cha c
xp hng trn bn gio dc ca khu vc v th gii th vn quan tm hng u
ca B GD&T khng phi l m thm cc trng i hc m cn y mnh mt
cch c hiu qu cng tc kim nh cht lng gio dc. Kt qu kim nh cht
lng phi c s dng theo hng to ng lc cho cc trng i hc pht trin.
i vi cc trng i hc phi thnh lp v vn hnh c hiu qu h thng m bo
cht lng bn trong, th hin qua m hnh t chc, c ch hot ng, ngun lc con
ngi v kinh ph hot ng hng nm; ng thi ch trng v u tin cng tc m
bo cht lng gio dc trong mi lnh vc hot ng ca Nh trng.
Cht lng gio dc l sn phm ca tp th, ca c qu trnh, ca tng th cc
hot ng v cn phi duy tr lin tc. V vy m bo cht lng gio dc mun c
bn vng cn phi xy dng v pht trin VHCL. Khi v ch khi VHCL c t ng
v tr, mi hot ng ca cc thnh vin, t chc u t gic hng n cht lng th
uy tn v thng hiu ca trng i hc chc chn s c khng nh.

Ti liu tham kho
1. Nguyn c Chnh (2006). Kim nh cht lng trong gio dc i hc. NXB
i hc Quc gia H Ni.
2. Nguyn Tin t (2006). Kinh nghim v thnh tu pht trin gio dc v o to
trn th gii. NXB Gio dc.
3. L c Ngc (2004). Gio dc i hc - Quan im v gii php. NXB i hc
Quc gia H Ni.
4. Nhiu tc gi (2007). Nhng vn gio dc hin nay - Quan im v gii php.
NXB Tri thc.
5. B GD&T (2010). i mi qun l h thng gio dc i hc giai on 2010
2012. NXB Gio dc.
6. i hc Quc gia H Ni (2011). K yu hi tho khoa hc Vn ha cht lng
trong trng i hc. NXB i hc Quc gia H Ni.
- 159 -
VI NT V CNG TC M BO V NH GI CHT LNG
TI CC TH VIN I HC VIT NAM
TS. Ninh Thi Kim Thoa
1

Tm tt: Bi vit trnh by: (1) hin trng cng tc m bo v nh gi cht lng ti cc
th vin i hc Vit Nam; (2) phn tch mt s hn ch ca cng tc m bo cht lng ti
cc th vin; v (3) xut mt s kin nhm xy dng vn ho t chc hng n cht
lng trong cc th vin i hc.
T kha: m bo cht lng, nh gi cht lng, th vin i hc

Trong nhng nm gn y, vai tr ca th vin i hc Vit Nam v ang c
nhn nhn nh l mt b phn cu thnh quan trng, gp phn thit thc vo qu trnh
nng cao cht lng ca trng i hc. Cht lng th vin tr thnh mt trong
nhng tiu ch nh gi trong b tiu chun kim nh cht lng trng i hc do
B GD&T ban hnh theo quyt nh s 65 /2007/Q-BGDT nm 2007 [1]. Theo
, cc tiu chun 5 (v nhn vin th vin) v tiu chun 9 (v c s vt cht, ngun
lc thng tin t liu v th vin in t) c lin quan trc tip n th vin i hc.
Da trn tiu ch nh gi ca B GD&T, cc tiu ch v hng dn nh gi c th
ca trng i hc v cc yu cu ca hi ng kim nh, cc th vin tin hnh t
nh gi v sau c nh gi ngoi v cht lng th vin. Bi vit ny trnh by
mt s vn lin quan n thc trng cng tc m bo v nh gi cht lng cc
th vin i hc, nhng kh khn th vin gp phi trong qu trnh thc hin v a ra
mt s kin gp phn nng cao hiu qu hot ng m bo v nh gi cht lng
th vin.
1. Cng tc m bo v kim nh cht lng th vin i hc Vit Nam
Theo kt qu ca cuc kho st cc th vin i hc Vit Nam [2], trong khi
cc nh qun l ca cc th vin i hc cho rng cng tc qun l cht lng, bao
gm nh gi o lng cht lng, l rt quan trng th thc tin hot ng ca cng
tc ny ch mc trung bnh, v cha thc s p ng c nhng mong mun ca
nh qun l.
Cc nguyn tc
m bo cht lng
im
trung
bnh
lch
chun
im trung
bnh
lch
chun
S lnh o 4.40 0.44 3.88 0.66
Qun l quy trnh 4.35 0.54 3.87 0.83
nh hng khch hng 4.27 0.50 3.86 0.75

1
Ging vin Khoa Th vin Thng tin hc, Trng H KHXH&NV, HQG-HCM
Email: ninh.thoa@gmail.com
- 160 -
Qun l nhn s 4.22 0.49 3.75 0.73
Lp k hoch cht lng 4.22 0.51 3.72 0.72
o lng cht lng 4.10 0.60 3.52 0.71
Bng 1: nh gi v tm quan trng v thc tin p dng cc nguyn tc m bo
cht lng ti th vin i hc [3]
Kt qu phng vn 7 gim c, ph gim c v 17 nhn vin by th vin
i hc trn a bn TP. H Ch Minh cho mt bc tranh chi tit hn v thc trng
v nhng yu t nh hng ti cng tc nh gi cht lng hot ng ti th vin i
hc.
Kt qu nghin cu cho thy nhng yu t bn ngoi, c th l yu cu kim
nh cht lng i hc ca B GD&T, ca trng i hc, v nhu cu ca ngi s
dng thc y cc th vin tin hnh cng tc m bo v nh gi cht lng theo
cc tiu ch v ni dung c yu cu. Cc p lc t bn ngoi ng vai tr quan trng
trong hot ng kim nh cht lng ca th vin, c bit trong giai on u ca
qu trnh thc hin nh gi v kim nh cht lng i hc, khi m vn ho cht
lng ca t chc cha hnh thnh.
Kt qu phng vn cng cho thy trong giai on u tin hnh cng tc nh
gi, cc th vin thiu mt c ch hoc quy trnh to lp, lu tr v s dng cc
minh chng. Cc th vin hu nh khng c mt h thng cc ch s nh gi hot
ng c xy dng v p dng mt cch chnh thc v h thng. Vic thu thp d
liu p ng yu cu cht lng ca trng i hc c xem l kh th ng,
khng c k hoch trc, khng c cc quy trnh v th tc chnh thc. Thm vo .
nhn vin th vin khng am hiu v m bo v kim nh cht lng, v cha quen
vi cng tc nh gi mt cch c h thng, khng c thi quen v phng php lm
vic da trn vic to ra, lu tr v s dng cc d liu v minh chng phc v cho
vic qun l v ra quyt nh. V nhng l do trn, vic tm kim d liu v cht lng
gp nhiu kh khn dn n vic th vin khng th cung cp kp thi cc minh chng
p ng y cc yu cu ca hi ng kim nh. Nghin cu cho kt qu
tng t nh nh gi ca tc gi Nguyn Vn Hnh (2008), cho thy im yu ca
nh gi cht lng th vin l thiu minh chng v thiu cc d liu lin quan n
hot ng ca th vin v nhn vin th vin.
Tuy nhin, th vin ng vai tr ngy cng tch cc v ch ng trong vic
tham gia vo qu trnh kim nh cht lng ca trng i hc, cung cp cc minh
chng ph hp vi cc yu cu v cht lng c quy nh trong b tiu chun ca
B GD&T nh b sung y ti liu p ng yu cu ca tng ngnh o to,
cung cp truy cp n cc ngun thng tin trc tuyn, xy dng cc b su tp s, v
cung cp cc dch v a dng hn p ng nhu cu ca bn c.
- 161 -
Vic thc hin nh gi cht lng da trn cc quy nh ca B GD&T
gp phn gip cc th vin thay i v nhiu mt, bao gm c ch, quy trnh v vn
ho cht lng ca t chc. Th nht, v c ch, hu ht cc th vin thit lp v
duy tr h thng to lp, lu tr v s dng cc ti liu v minh chng trong qu trnh
m bo v kim nh cht lng, c s phn cng trch nhim r rng. T , nhn
vin th vin nhn thc c nhu cu v tm quan trng ca vic qun l v pht
trin hot ng th vin da trn cc minh chng v cht lng. Th hai, c s thay
i v quy trnh hot ng mt s th vin khi cc quy trnh v th tc bt u c
xy dng, bao gm cc m t cho tng loi cng vic hoc v tr lm vic ca nhn
vin. Th ba, th vin ang thay i theo hng vn ho cht lng. Theo , hiu
bit v cht lng v m bo cht lng ca i ng nhn vin v cn b qun l
c nng cao, lm c s cho vic hnh thnh thi quen vn hnh cc hot ng th
vin theo cc tiu chun cht lng c yu cu v p dng. C th, th vin ch
trng hn ti vic pht trin ngun ti nguyn thng tin p ng yu cu ca tng
ngnh o to, ci thin cc k nng phc v bn c ca nhn vin, ch trng ti vic
tm hiu v p ng nhu cu ca bn c tng mc hi lng ca bn c i vi
th vin.
2. Nhng kh khn khi thc hin cng tc m bo cht lng th vin
S thnh cng hay tht bi ca cng tc m bo cht lng phn no ph
thuc vo vic nh gi nhng thun li v kh khn ca th vin trong mi lin h ti
bi cnh hot ng, t tm ra hng gii quyt. Kt qu nghin cu cho thy th
vin i hc Vit Nam gp mt s kh khn trong qu trnh thc hin cng tc m
bo v kim nh cht lng, bao gm s thay i hot ng th vin theo nh hng
khch hng, lp k hoch m bo cht lng v nh gi, o lng cht lng th
vin.
Phc v theo nguyn tc hng n khch hng
m bo cht lng yu cu cc th vin cn c s thay i v cam kt di hn
hng ti ngi s dng th vin khch hng. Nguyn tc qun l hng n khch
hng vn ch c gn lin vi lnh vc cng nghip v thng mi [4] khi khch
hng tiu th sn phm v c th la chn ci m h mun nhn cn ngi cung cp
hng ha phi hiu nhu cu khch hng v a ra nhng dch v p ng nhu cu
v nhng mong i ca khch hng. Trong khi , nhiu cn b th vin cha coi
ngi c, c bit l sinh vin, l khch hng ca h [5]. Th vin thng cung cp
cc dch v v sn phm m th vin c sn v c th cung cp. Th vin cn thay i
quan im v khch hng v cc hot ng lin quan, nh hng phc v ngi c
ging nh l phc v khch hng trong lnh vc thng mi. Nu p dng nguyn tc
- 162 -
nh hng khch hng, cn b th vin cn hiu v h tr p ng ci m ngi c
mun v mong i c nhn, v cung cp cc dch v m khch hng mun s dng.
Kt qu nghin cu th vin i hc Vit Nam cho thy, mc d cc th vin
c gng p ng nhu cu ca ngi s dng, vic phc v theo nh hng khch
hng vn c nhng hn ch nht nh. Th nht, vic kho st tm hiu nhu cu ca
ngi s dng cha c th vin tin hnh mt cch h thng v thng xuyn, cc
thng tin thu c cha c s dng phn tch v ra quyt nh mt cch hiu qu
v nhng l do nh: chi ph cao, do tnh phc tp khi trin khai iu tra kho st, v do
cht lng kin ca ngi s dng cha cao. Th hai, cc dch v c cung cp
cho ngi s dng cha a dng, vn ph thuc nhiu vo cc ngun lc thng tin v
ti liu truyn thng; c s vt cht, trang thit b v khng gian th vin cnt ngho
nn v hn ch. Th ba, k nng giao tip v phc v ca mt s nhn vin th vin
cha hon ton lm hi lng khch hng, c bit vi nhng nhn vin cha c
hun luyn v k nng giao tip.
Lp k hoch m bo cht lng
Lp k hoch chin lc vn khng c coi l mt hot ng c lm tt
cc th vin [6] v cc th vin thng c xu hng cho rng vai tr quan trng ca
th vin s lin tc c cng nhn [7]. V l mt n v ph thuc trng i hc,
th vin thng c cp kinh ph hng nm. Thiu s t ch v ti chnh v cc
ngun lc khc s b hp th vin trong t duy bao cp v vai tr ca mnh, v cn tr
th vin trong vic lp k hoch cho cc chng trnh m bo cht lng. iu ny
khng loi tr bi cnh ca phn ln cc th vin i hc Vit Nam. Kt qu phng
vn cho thy cc th vin cho rng h thy rt kh khn khi xc nh cc mc tiu cht
lng mang tnh nh lng c th, v d nh t l mc hi lng ca ngi s dng
th vin. Nhiu l do c c nu ra, bao gm nhng kh khn khi d on kh
nng pht trin ca th vin trong tng lai; s ph thuc vo c quan ch qun c
bic v kinh ph dn n s thiu ch ng trong cng tc lp v lm vic, qun l
theo k hoch v mc tiu; do th vin khng cn thay i cc mc tiu v hot ng
th vin kh n nh, khng c nhiu ci mi, v phi tun th chu trnh hot ng
chung ca trng i hc.
nh gi v o lng cht lng
Nhng kh khn ca vic nh gi cht lng th vin c cc nh nghin
cu trn th gii cp trong nhiu ti liu. Th nht, d cung cp dch v l hot
ng chnh ca th vin nhng th vin gp nhng kh khn nht nh trong vic o
lng cht lng dch v. Khch hng thng nh gi dch v trn c s da vo
hnh x ca nhn vin, tin cy v trch nhim, mc chuyn nghip, ch tn, s
an ton v thu hiu [8]. iu ny dn n vic kt qu nh gi cht lng dch v
- 163 -
thng mang tnh ch quan da trn nhng nhn xt cm tnh ca khch hng. S
phc tp khi tin hnh nh gi cht lng dch v c th c coi nh l mt nguyn
nhn dn n vic th vin truyn thng thng nh gi hiu qu da trn u vo,
bao gm vn ti liu, c s vt cht v trang thit b.
Bn cnh , cc th vin nhn ra gi tr ca vic thu thp v s dng d liu
phc v cho vic lp k hoch v ra quyt nh nhng khng tin hnh cc hot ng
ny mt cch h thng v hiu qu [9]. Vic o lng cht lng cha c thc
hin y l do hai nguyn nhn chnh. Th nht, th vin truyn thng khng c
vn ha, nhu cu v c ch nh gi cht lng. V d, cc th vin trong Hip hi
Th vin Nghin cu M nhn ra nhu cu s dng d liu thng k phc v
qun l nhng h khng bit h cn thu thp nhng chng c g, lm cch no thu
thp, phn tch x l cc thng tin thu c, v dng cc d liu nh th no
nng cao cht lng. Sau cc th vin Hoa K t chc cc kha hun luyn
trang b kin thc v thc hnh o lng cht lng dch v, bao gm phng php
thu thp, x l d liu, s dng kt qu phn tch d liu ra quyt nh, v nng cao
kin thc v k nng ca nhn vin v phng php nghin cu [10]. Th hai, cng
tc nh gi cht lng dch v yu cn do s thiu hiu bit ca nhng ngi lnh
o th vin hoc do th vin thiu cc ngun lc cn thit h tr cho cng tc nh
gi. V vy, xy dng vn ha nh gi cht lng i hi ngi lnh o th vin c
mc tiu r rng trong tng giai on cho s thay i vn ha ca t chc [11], v
thc y, h tr v s dng nh gi ci tin cht lng th vin [12].
Vit Nam, kt qu phng vn cho thy c hai yu t chnh tc ng n vic
nh gi cht lng th vin. Yu t th nht lin quan n tiu chun nh gi khi
cc cn b th vin cho rng mt s tiu ch nh gi th vin cha ph hp v cha
c th. V d, th vin phi thng k s lng nhan phc v mt chuyn ngnh o
to; trn thc t, mt cun sch c th phc v cho rt nhiu chuyn ngnh, vy cch
thc thng k nh th no m bo s chnh xc v s liu v t c tnh thng
nht v minh bch gia cc th vin khi kim nh so snh v cht lng. Yu t th
hai lin quan n vn ho t chc ca th vin. C th, kt qu nh gi cht lng
nhn vin th vin c th b nh hng bi vn ho ca ngi Vit Nam, c th l tnh
cng ng v tnh s din. D u im ca tnh cng ng l con ngi lun mun
sng ho thun v lm vui lng ngi khc nhng c nhc im l con ngi thch
sng d ho vi qu, khng mun by t quan im c nhn, thiu s dm lm dm chu
trch nhim, thng ly ci chung ra lm l do bin h cho trch nhim c nhn.
c im vn ho ny cn tr s hnh thnh v pht trin vn ho cht lng da
trn nh gi cng bng ca t chc. Bn cnh , tinh thn trng danh d cng c tc
ng nht nh n vic nh gi v kt qu nh gi v cc c quan u khng mun
- 164 -
danh ting ca t chc b nh hng d trn thc t hot ng t chc cha c vn
hnh tt.
3. Mt s xut nhm xy dng vn ho t chc hng n cht lng
nng cao hot ng m bo v nh gi cht lng trong ni b tng th
vin i hc, mt s u tin bao gm:
- Xy dng v pht trin cc sn phm v dch v nh hng ngi s dng,
da trn cc yu cu ca h bng cch xc nh nhng khong cch cn tn ti
gia quan im ca nh cung cp dch v (th vin) v cht lng vi quan
im ca ngi s dng.
- S dng tiu chun c sn hoc t bin son cc tiu chun p dng trong tt
c cc hot ng th vin, m bo cc hot ng c thc hin mt cch h
thng, n nh v nht qun.
- xut, sa i, c th ho cc tiu ch nh gi cht lng th vin mt cch
ph hp v trong mi lin h ti cc tiu chun c th vin s dng.
- Xy dng vn ho nh gi cht lng trong cc th vin i hc, trong
vic to ra, lu tr, s dng minh chng tr thnh mt cng vic thng ngy
nhm phc v cho cng tc ra quyt nh v qun l ca mi c nhn, lnh o
cng nh t chc.
- Nng cao tinh thn trch nhim, m bo rng tt c nhn vin th vin hiu v
thc hin cc hot ng nh hng cht lng mt cch t nguyn.
Bn cnh cc hot ng cht lng trong ni b tng th vin, vic phi hp
gia cc th vin trong mt khu vc, trong mt vng, hay trn phm vi ton quc l
mt nhu cu c thc. Nhng hot ng nng cao cht lng nh cung cp cc dch v
cho ngi s dng trung gian, v vic nh gi so snh gia cc th vin l ht sc
cn thit cho cc th vin i hc. nh gi so snh (benchmarking) l mt trong
nhng phng php nh gi da trn cc tiu ch c xc nh v cc hot ng,
quy trnh, dch v, v ngun lc so snh cc t chc c nhng c im tng
ng nhau. nh gi so snh c xem nh l mt cch gip cc t chc chia s kinh
nghim v thc tin tt nht nhm mc ch khng ngng ci tin v nng cao cht
lng. tin hnh nh gi so snh, cc th vin i hc rt cn s t chc v nh
hng ca Hi th vin Vit Nam, cc hi th vin trng i hc, v V th vin.
Ngoi ra, vic thit lp cc quy trnh thng tin v thu thp thng tin, i ng thc
hin cng tc nh gi l ht sc cn thit. Khi vic t nh gi tr thnh vn ho
ca n v, vic nh gi so snh v cng khai cc thng tin v cht lng th vin s
tr thnh vic lm cn thit, v s pht trin chung ca cc th vin i hc.


- 165 -
Ti liu tham kho
[1] Vit Nam. B GD&T (2007). Quy nh v tiu chun nh gi cht lng trng
i hc (Ban hnh km theo Quy nh s 65 /2007/Q-BGDT ngy 01 thng 11
nm 2007 cua B trng B GD&T).
[2], [3] Ninh, Thi Kim Thoa (2013). Quality management in university libraries in
Vietnam: An exploratory framework for development and implementation. Lun
vn Tin s. i hc Monash, c.
[4] Wang, H. (2006). From user to customer: TQM in academic libraries? Library
Management, 27(9), 606-620.
[5] Hernon, P. & Altman, E. (2010). Assessing service quality: Satisfying the
expectations of library customers (2 ed.). Chicago, IL: American Library
Association, tr. 3-4.
[6] Johannsen, C.G. (1996). Strategic issues in quality management: 2. Survey
analysis. Journal of Information Science, 22(4), 231-245.
McNicol, S. (2005). The challenges of strategic planning in academic libraries.
New Library World, 106(11/12), 496-509.
[7] Nawe, J. (2003). Planning and policy issues in academic libraries in Tanzania.
Library Management, 24(8/9), 417-422.
[8] Parasuraman, A., Zeithaml, V.A. & Berry, L.L. (1985). A conceptual model of
service quality and its implications for future research. Journal of Marketing, 49,
41-45.
[9], [11] Lakos, A. (2007). Evidence-Based Library Management: The Leadership
Challenge. Portal : Libraries and the Academy, 7(4), 431-450.
[10], [12] Hiller, S., Kyrillidou, M. & Self, J. (2008). When the evidence isn't enough:
Organisational factors that influence effective and successful library assessment.
Performance Measurement and Metrics, 9(3), 223-230.










- 166 -
NHU CU BI DNG K NNG TIN HC
I VI CN B PH TRCH CNG TC GIO V KHOA/ B MN
TI TRNG H KHXH&NV, HQG-HCM
ThS. Kiu Ngc Qu
1
, Nguyn Th M Xun
2

Tm tt: Cng tc gio v l hot ng c th ca cc c s gio dc, c bit l cc
trng cao ng i hc. Cng vi xu hng vn ng chung ca th gii vic lm, cng
tc gio v cng khng ngng t iu chnh yu cu i vi ngi m ng v tr ny.
Trong s bng n ca cng ngh thng tin hin nay, k nng tin hc ngy cng c vai tr
quan trng hn i vi cng tc gio v. Bi vit ny gp phn tm hiu v vai tr ca k
nng tin hc trong cng tc gio v cng nh nhu cu bi dng k nng tin hc ca cn b
ph trch cng tc gio v ti cc khoa/ b mn thuc Trng H KHXH&NV, HQG-
HCM.
T kha: nhu cu bi dng, k nng tin hc, cng tc gio v

1. Cng tc gio v ti cc trng i hc
Cng tc gio v l hot ng c th ca cc c s gio dc, c bit l cc
trng cao ng i hc. Cng tc gio v trong trng i hc thng c hnh
dung gm cc cng vic nh theo di tnh hnh dy v hc; ln lch thi; tip sinh vin;
lin h gii quyt cc khc mc v im thi, hc ph; v lu tr h s lin quan n
cc ni dung trn. Mi trng i hc c nhng quy nh khc nhau v phm vi ca
cng tc ny. Thm ch, trong cng mt trng th cng tc gio v mi khoa o
to trn thc t cng c nhng im khc bit. Theo quy nh v cng tc tr l gio
v kim vn th khoa ca Trng i hc Qung Bnh [2] th cng tc gio v c
nhng nhim v c th sau:
- Tham mu cho Trng Khoa kp k hoch ging dy nm hc cho tt c cc h
o to ca Khoa;
- Tham mu cho Trng Khoa ngh Nh trng mi ging vin thnh ging
trong v ngoi trng trong nm hc;
- Tham mu cho Trng Khoa lm lch thi v danh sch coi thi; b tr cn b coi
thi kt thc hc phn;
- Lp bng cc mn hc thc dy trong nm hc;
- Lp k hoch thc hnh, thc tp, thc t trong nm hc cho sinh vin cc lp
thuc khoa qun l;
- Tng hp, theo di tnh hnh s s sinh vin thc t ti cc lp hng tun;

1
Chuyn vin m bo cht lng Phng KT&BCL, Trng H KHXH&NV, HQG-HCM
Email: kieu.ngocquy@gmail.com
2
Th k/Gio v Khoa Gio dc, Trng H KHXH&NV, HQG-HCM
Email: myxuan.ussh@gmail.com
- 167 -
- Qun l vic nhn v sao in thi, giao nhn kt qu im thi hc phn;
- Tham gia kim tra danh sch sinh vin n hc ph thng bo cho sinh vin;
- Tng hp bng im gi cho Phng o to theo lch chung ca Nh trng;
- Tham gia xt tm dng hc, buc thi hc, vo hc li i vi sinh vin ca cc
lp thuc khoa qun l;
- Kim tra im cc hc k ca sinh vin sp ra trng, thng bo cho sinh vin
v tng hp im sai chnh sa;
- Ln danh sch tng hp im cc hc k xt cho php lm kha lun, lun
vn tt nghip i vi sinh vin nm cui;
- T chc cho ging vin ng k ti hng dn v sinh vin ng k tn
ti thc hin;
- T chc bo co bo v ti tt nghip (cng vn thnh lp hi ng, mn
phng, my chiu, chun b h s cho hi ng, thu nhn ti ca sinh vin,
tng hp im bo co tt nghip);
- Tham gia t chc thi tt nghip (cng vn thnh lp hi ng, mn phng,
chun b h s cho hi ng, tng hp im thi tt nghip);
- T chc cho sinh vin ng k mn hc li;
- Tham gia qun l v khai thc c hiu qu ti sn ca Nh trng thuc phm
vi Khoa qun l;
- Sp xp, bo qun h s ca n v; Qun l vic s dng con du ca Khoa
m bo ng quy nh ca Nh trng.
Ti Trng H KHXH&NV, HQG-HCM tuy cha c vn bn chnh thc
quy nh chung v cng tc gio v trn phm vi ton trng, nhng mi khoa, b
mn u c quy nh c th cho cng tc ny. Mi y, theo n vic lm, cc n
v thc hin k khai cc v tr vic lm trong n v, y l dp cng tc gio v
c nhn nhn y v c s b tr khoa hc hn. Qua tm hiu, chng ti nhn
thy rng cng tc gio v ti cc khoa/ b mn ca Trng H KHXH&NV, HQG-
HCM cng khng nm ngoi cc nhim v k trn. Ngoi ra, cn b gio v khoa/ b
mn ti Trng H KHXH&NV, HQG-HCM cn tham gia ghi danh v qun l cc
lp o to ngn hn/ ngoi chnh quy, tham gia coi thi mn hc i cng (do Phng
o to qun l) theo phn cng ca nh trng,
2. Vai tr ca k nng tin hc i vi cng tc gio v
Ngy nay, c th d dng nhn thy rng cng ngh thng tin ang khng
ngng pht trin vi tc chng mt. S pht trin y biu hin ch:
Cc thit b my tnh (phn cng) ngy cng hin i, mnh m hn:
- Kh nng lu tr tng nhanh: nu nh cch y 10 nm ( Vit Nam) mt
cng 80GB hay mt chic usb 128MB c xem l nh th ngy nay
- 168 -
nhng cng vi TB (tng ng vi ngn GB) hay nhng chic USB 32GB
(tc l dung lng gp 256 ln chic USB 128MB) khng phi l hng
him;
- Kh nng v tc x l ngy cng mnh m, cho php x l a nhim, x l
song song vi cng ngh chip a nhn, siu phn lung. Nu nh cch y 10
nm, chip 2 nhn vn cn nm trong d n v con chip mnh nht lc by gi l
Intel Cetrino xung nhp 0.9GHz vi 77 triu bng bn dn th ngy nay, nhng
chic my tnh s dng chip x l 4 nhn, 8 lung, xung nhp 3.5GHz vi hn 1
t bng bn dn tr nn ph bin;
- Trng lng, kch thc my tnh nh gn hn, tiu th in nng t hn v c
bit l gi thnh ngy cng r hn.
Cc chng trnh my tnh (phn mm) ngy cng p ng tt hn nhu cu s
dng, c v chiu rng (mc ch s dng) v chiu su (mc p ng cng
vic):
- Cc phn mm ng dng ngy cng a dng, phong ph hn, p ng mi yu
cu v mc ch s dng, t cc ng dng ln nh phn mm thng k, k ton,
E-Learning n cc phn mm tin ch nh chuyn i nh dng ti liu,
convert media, hay cc phn mm t hon nhng vo cc ng dng khc
tng cng tnh nng cho chng;
- Cc phn mm ng dng lin tc c ci tin a nng hn, x l mnh
hn, nhanh hn, tin ch hn, d s dng hn v c giao din ngy cng thn
thin, p mt hn;
- Cc phn mm ngun m v phn mm min ph xut hin ngy cng nhiu,
cho php ngi dng c nhiu la chn hn ngoi cc phn mm sn c trn th
trng.
Vi nhng yu t thun li nh trn, my tnh ngy cng c s dng ph
bin hn, nhng v tr khc nhau, cho nhng cng vic khc nhau. Hu ht cc c
quan, n v ngy nay u trang b cho cn b, nhn vin ca mnh my vi tnh
phc v cng tc chuyn mn. Do , lm vic tt trong k nguyn cng ngh
thng tin hin nay th hu ht ngi lao ng cn trang b cho mnh nhng k nng tin
hc cn thit (tt nhin, cng c nhng cng vic khng i hi k nng ny). Cng
tc gio v cng khng phi l ngoi l. Vi c im cng vic ca mnh th ngi
cn b ph trch cng tc gio v cn c nhng k nng tin hc c bn sau y:
K nng s dng cc phn mm tin hc vn phng (ph bin nht l MS.Word v
MS.Excel) :
- Son tho mi cc vn bn, ti liu hoc bin tp, chnh sa cc ti liu sn c.
Yu cu ca vic son tho, bin tp l: nhanh chng, chuyn nghip, ng
- 169 -
chnh t, ng th thc vn bn, hnh thc trnh by khoa hc, p mt;
- X l s liu: gm vic lp cc bng tnh, thc hin cc php ton thng k c
bn, lp cc mu bng tnh s dng v ti s dng thng xuyn;
- T chc qun l, lu tr v khai thc d liu: gm vic sp xp d liu, lc d
liu, trch xut d liu, truy xut d liu mt cch nhanh chng, y v
chnh xc;
- Xa hn na l xy dng v t chc c s d liu: thng qua cc cng c nng
cao v ngn ng lp trnh VBA.
K nng khai thc, tm kim thng tin, ti liu t internet, gm:
- K nng s dng hiu qu cc cng c tm kim trn internet nh google,
yahoo,;
- K nng s dng hp th in t v cc tin ch lin quan;
- K nng ti (download) ti liu, ng (upload) ti liu v trao i (share) ti
liu qua mng internet.
K nng lm ch my tnh:
- T chc qun l v s dng d liu trn my tnh;
- X l cc s c c bn (lin quan n phn mm) trn my tnh.
K nng tin hc gip cho ngi cn b gio v c th gim ti rt nhiu nh s
h tr c lc t my tnh. Thay v vic tnh ton bng tay, tm kim d liu bng mt
hay truy xut, trch lc d liu mt cch th cng vn tiu tn mt khon thi gian v
cng sc khng h nh th ch bng vi c click chut, ngi cn b gio v c th
gii quyt cng khi lng cng vic trong mt khong thi gian thm ch ch bng
so vi khi cha c cc k nng tin hc c cp trn y. Bn cnh , nh vo
my tnh, cng tc gio v cn c hon thnh vi cht lng cao hn, chuyn
nghip hn, thc hin nhim v tham mu hiu qu hn cho lnh o khoa thng qua
vic m bo tnh kp thi, thun tin v khoa hc.
3. Thc t kh nng tin hc v nhu cu bi dng k nng tin hc ca cn b gio
v ti Trng H KHXH&NV, HQG-HCM
Ti Vit Nam, Trng H KHXH&NV, HQG-HCM, l mt trong nhng
trng i hc ln, vi 28 khoa/ b mn v hn 20.000 sinh vin thc hc mi nm.
Mi khoa li gm nhiu b mn, o to nhiu ngnh, nhiu h (phng thc o to)
khc nhau. Vi s ngnh, s lp v s sinh vin ln nh vy, cng tc gio v ti
trng, nht l ti cc khoa c quy m ln l tng i nng n, v do yu cu v
k nng tin hc i vi cn b gio v cng quan trng hn. Tuy nhin, thc t cho
thy rng kh nng tin hc ca cn b gio v ti phn ln cc khoa/ b mn ca
Trng cha hon ton p ng yu cu. iu cng c th gii thch bng hin
tng chung cn b ging vin chuyn ngnh x hi nhn vn thng hn ch hn
- 170 -
cc chuyn ngnh khoa hc t nhin k thut kinh t v k nng cng ngh.
lm r hn thc t v kh nng tin hc cng nh nhu cu bi dng k nng
tin hc ca cn b gio v khoa/ b mn ti Trng H KHXH&NV, HQG-HCM
chng ti thc hin mt cuc thm d kin nh vi i tng l cn b gio v h
i hc chnh quy ca 28 khoa/ b mn thuc Trng H KHXH&NV, HQG-HCM.
Ni dung kho st tp trung vo k nng s dng phn mm MS.Word, MS.Excel v
mt phn nh v h iu hnh MS.Window (xem thm mu Phiu thm d phn Ph
lc). Phiu thm d c thit k bng cng c Google Drive v c gi/ nhn qua
a ch email c nhn. S phiu thu v l 21 phiu. Kt qu cho thy, phn ln cn b
gio v thng xuyn phi s dng phn mm MS.Word v MS.Excel trong cng tc
(86% p vin thng xuyn s dng Word v 64% thng xuyn s dng Excel
trong cng tc). Tuy nhin, a s p vin cho rng kh nng s dng cc phn mm
trn cn hn ch khi c ti 77% p vin cho rng kh nng s dng excel ca mnh l
hi km; v kh nng s dng word c v kh quan hn: 59% p vin cho rng k
nng s dng word l tng i tt; 41% cho rng k nng ca mnh l hi km.
Nhm hiu r hn v kh nng s dng tin hc vn phng ca cn b gio v,
chng ti a ra mt s cu hi v kh nng s dng cc hm excel, cc chc nng/
cng c v cc t hp phm thng dng trong Word v Excel kim chng. Cc hm
Excel, chc nng/ cng c v t hp phm ny u l cc thao tc m cn b gio v
nn bit c th hon thnh cng vic mt cch nhanh chng, hiu qu v chuyn
nghip hn. Kt qu phn no cho thy kh nng tin hc vn phng ca p vin
cn kh hn ch: trong s 7 hm Excel chng ti a ra gm Sumproduct, Substitute,
Find, Sumif, Vlookup, Datedif, v Len th ch c 41% p vin bit s dng hm Sumif,
23% bit s dng hm Vlookup, 10% bit s dng hm Find; khng p vin no c
th s dng cc hm cn li. Tng t, trong 7 chc nng/ cng c ca Excel m
chng ti a ra gm Conditional Formatting, Advanced Filter, Go to Special, Freeze
Panes, Paste Special, Move/ Copy Sheet, v Protect Sheet th ch c 10% p vin bit
s dng chc nng Conditional Formatting, 14% bit s dng chc nng Advanced
Filter cng nh Protect Sheet; khng p vin no c th s dng cc chc nng/ cng
c cn li. V kh nng s dng cc chc nng/ cng c trong Word gm chn
Comment, chn Footnote, to Bookmark, to Mail Merge, to mt khu bo v cho
vn bn, c 36% p vin khng bit hoc ch bit s dng 1 chc nng c a ra;
ch c 18% p vin c th s dng tt c 5 chc nng ni trn. V kh nng s dng
cc t hp phm nng, ch c 18% p vin bit cng dng ca c 7 t hp phm c
a ra (c trong Word v Excel); t l p vin khng bit cng dng ca t hp phm
no hoc ch bit 1-2 t hp phm l rt cao (63%).
Bn cnh , chng ti cng a ra 2 tnh hung thng gp l (1) Nu anh/ ch
- 171 -
ti mt ti liu t internet nhng khi m ln th khng th c c do my tnh ca
anh/ ch khng c loi Font m ti liu s dng, anh/ch c th x l c tnh
hung ny khng? v (2) Nu anh/ ch c mt file word, trc y vn m c,
nhng nay v l do no mi khi double click vo file th trnh duyt c m ln li
l Excel v tt nhin khng hin th ni dung ca file word ni trn. Theo anh/ ch
nguyn nhn c th l g v x l ra sao? Kt qu thu v l khng c p vin no c
gii quyt c tnh hung 2 v hu ht (90%) p vin cha gii quyt c tnh
hung 1 (m ch cho rng c th gii quyt c nu tm hiu).
Nh vy, qua kho st trn, c th thy rng kh nng tin hc vn phng ca
cn b gio v cc khoa/ b mn ti Trng H KHXH&NV, HQG-HCM cn
tng i hn ch. iu ny t nhiu nh hng n hiu qu v cht lng cng vic
vn kh nng n ca cng tc gio v - thng do cn b, ging vin kim nhim m
trch.
4. Kt lun v kin ngh
Cng tc gio v gn lin vi hot ng o to ca cc trng i hc. y l
cng vic khng honh trng nhng li rt quan trng v khng km phn nng
nhc, nht l cc khoa o to c quy m ln. Vi s pht trin nhanh chng ca
cng ngh thng tin, my tnh ngy cng tr thnh cng c c lc, h tr cho ngi
cn b gio v rt nhiu trong cng tc. Tuy nhin, my mc ch l my mc, v
chng ch thc s hu ch khi con ngi c th s dng chng. V vy, k nng tin hc
c vai tr rt quan trng i vi cng tc gio v ni ring, v do , i vi vic m
bo cht lng gio dc ca trng i hc ni chung. Kt qu kho st cho thy kh
nng s dng cc phn mm tin hc vn phng ca cn b gio v Trng H
KHXH&NV, HQG-HCM vn cn hn ch.
Nh trng v cc n v lin quan cn c k hoch bi dng k nng tin hc
cho cn b gio v khoa/ b mn ca Trng. y khng ch l nhu cu ca chnh
ngi lm cng tc gio v, nh kt qu ca kho st: 68% p vin mun tham d
cc lp bi dng vi mc ph tham d di 30.000/bui, 12% ch tham gia nu
min ph, 10% cha chc chn c tham gia khng, v 10% s khng tham gia vi mc
ph trn; m y cn l nhu cu bi dng cn b ni chung khng ngng nng cao
hiu qu ca cc hot ng t chc v phc v o to.

Ti liu tham kho
1. Quy trnh cng tc gio v khoa, t v cc loi h s lu tr, Trng trung cp
k thut v nghip v Nam Si Gn, http://namsaigon.edu.vn
2. Quy nh v cng tc tr l gio v khoa kim vn th khoa, Trng i hc
Qung Bnh, http://www.quangbinhuni.edu.vn
- 172 -
3. Cng tc gio v khoa o to thc trng v gii php, K yu Hi ngh sng
kin kinh nghim nm hc 2001-2002, i hc Quc gia H Ni,
http://dlib.vnu.edu.vn
4. Bo co phn tch nh gi thc trng v tr vic lm Khoa Trit hc v Khoa
Gio dc, n V tr vic lm Trng i H KHXH&NV, HQG-HCM
5. Gio trnh K nng thc hnh tin hc vn phng, Trng i hc K thut
Cng ngh TP. H Ch Minh.
- 173 -
Ph lc:
PHIU THM D
VIC S DNG TIN HC TRONG CNG TC GIO V KHOA/B MN

*Bt buc
Cu 1. Anh/ch s dng phn mm Microsoft Excel trong cng tc thng
xuyn nh th no? *
Khng bao gi
t khi
Thnh thong
Thng xuyn

Cu 2. Anh/ch c thng xuyn lng tng/gp kh khn khi s dng phn
mm Microsof Excel khng? *
Khng bao gi
t khi
Thnh thong
Thng xuyn

Cu 3. Anh/ch c th s dng nhng hm Excel no di y? *
(nh du chn vo nhng hm m anh ch bit cch s dng)
Sumproduct
Substitute
Find (hm find ch khng phi lnh find = Ctrl+F)
Sumif
Vlookup
Datedif
Len
Khng bit s dng tt c cc hm trn

Cu 4. Anh/ch c th s dng cc chc nng/cng c no di y trong
Excel? *
(nh du chn vo nhng chc nng/tool m anh ch bit cch s dng)
Conditional Formatting
Advanced Filter
Go to Special
Freeze Panes
Paste Special
- 174 -
Move/Copy Sheet
Protect Sheet
Khng bit s dng tt c cc chc nng/cng c trn

Cu 5. Anh/ch bit cng dng ca nhng t hp phm no di y trong
Excel? *
(nh du chn vo nhng t hp phm m anh ch bit cng dng ca n)
Ctrl+D
Ctrl+G
Ctrl+K
Ctrl+T
Ctrl+U
Ctrl+O
Ctrl+P
Khng bit cng dng ca tt c cc t hp phm trn

Cu 6. Anh/ch nh gi kh nng s dng phn mm Microsoft Excel ca
mnh nh th no? *
Rt km
Hi km
Tng i tt
Rt tt

Cu 7. Anh/ch s dng phn mm Microsoft Word trong cng tc thng
xuyn nh th no? *
Khng bao gi
t khi
Thnh thong
Thng xuyn

Cu 8. Anh/ch c thng xuyn lng tng/gp kh khn khi s dng phn
mm Microsof Word khng? *
Khng bao gi
t khi
Thnh thong
Thng xuyn


Cu 9. Anh/ch c th s dng cc chc nng/cng c no di y trong
- 175 -
Word? *
(nh du chn vo nhng chc nng/tool m anh ch bit cch s dng)
Mail Merge
Insert Comment
Chn Footnote
To Bookmark
To mt khu bo v cho vn bn
Khng bit s dng tt c cc chc ngn/cng c trn

Cu 10. Anh/ch bit cng dng ca nhng t hp phm no di y
trong Word? *
(nh du chn vo nhng t hp phm m anh ch bit cng dng ca n)
Ctrl+D
Ctrl+H
Ctrl+K
Ctrl+N
Ctrl+U
Ctrl+E
Ctrl+Alt+F
Khng bit cng dng ca tt c cc t hp phm trn


Cu 11. Anh/ch nh gi kh nng s dng phn mm Microsoft Word
ca mnh nh th no? *
Rt km
Hi km
Tng i tt
Rt tt

Cu 12. Nu anh/ch ti mt ti liu t internet nhng khi m ln th khng
th c c do my tnh ca anh/ch khng c loi Font m ti liu s
dng, anh/ch c th x l c tnh hung ny khng? *
Khng
C th c nu tm hiu cch x l
C

Cu 13. Anh/ch c thng xuyn s dng chc nng Search ca Window
khi tm kim cc ti liu c trn my tnh ca anh/ch khng? *
Khng bao gi
- 176 -
t khi
Thnh thong
Thng xuyn

Cu 14. Nu anh/ch c mt file word trc y vn m c, nhng nay
v l do no mi khi double click vo file th trnh duyt c m ln li
l Excel v tt nhin khng hin th ni dung ca file word ni trn. Theo
anh/ch nguyn nhn c th l g v x l ra sao? *
(nu khng bit nguyn nhn v cch x l, vui lng ghi "Khng bit")


Cu 15. Anh/ch nh gi kh nng lm ch h iu hnh Window ca
mnh nh th no? *
Rt km
Hi km
Tng i tt
Rt tt

Cu 16. Nu nh trng t chc cc kha bi dng k nng tin hc vi
mc hc ph u i (di 30.000/bui), anh/ch c tham gia khng? *
Khng
Cha chc chn
C
Ch tham gia nu min ph

- 177 -
XY DNG THNG HIU CA TRNG H KHXH&NV, HQG-HCM
Bi Phan Khnh
1

Tm tt:
Trong xu th ton cu ha v th canh tranh gia cc trng i hc trong v ngoi nc,
vn xy dng thng hiu l mt gii php hiu qu v lu di cho s pht trin ca mt
trng i hc. Tuy nhin, vn xy dng thng hiu ca cc i hc Vit Nam ni
chung v ti Trng H KHXH&NV, HQG-HCM ni ring cha c ch trng ng
mc. V vy, hon thnh mc tiu, s mng ca mnh, Trng H KHXH&NV, HQG-
HCM, cn xem xt kh nng u t cho cng tc xy dng thng hiu ca Trng.
Bi vit ny tp trung phn tch tnh cp thit ca vic xy dng thng hiu i hc hin
nay, trnh by tm tt cc nhn t cu thnh nn mt thng hiu i hc da trn nhng g
mt s i hc ln trn th gii lm xy dng thnh cng thng hiu ca h, v nhn
din cc ni lc c th gp phn lm nn thng hiu ca Trng H KHXH&NV,
HQG-HCM. Trn c s , bi vit a ra mt s kin ngh xy dng thng hiu ca
Trng.
T kha: thng hiu, i hc, bn sc, khoa hc x hi v nhn vn

L mt thnh vin ca i hc Quc gia TP. H Ch Minh (HQG-HCM),
Trng i hc Khoa hc X hi v Nhn vn (Trng H KHXH&NV) c vai tr
quan trng trong cng cuc i mi gio dc i hc Vit Nam, nng cao cht lng o
to, nghin cu khoa hc, phc v cng ng. Trong nhng nm qua, Trng H
KHXH&NV lun phn u tr thnh mt i hc nh hng nghin cu tng bc
tin ti i hc nghin cu, thc hin s mng l trung tm o to, nghin cu khoa
hc cht lng cao; cung ng ngun nhn lc trnh cao v c bn sc ring trong
lnh vc khoa hc x hi v nhn vn; cung cp cc sn phm khoa hc lm c s cho
vic hoch nh chnh sch x hi; gp phn to dng v th ca khoa hc x hi v
nhn vn Vit Nam trong khu vc.
2

L mt i hc cng lp, Nh trng t nhiu chu nhng nu ko ca truyn
thng, hoc ang phn vn gia nn gio dc o c vi nn gio dc th
trng. Trong xu th ton cu ha, Trng H KHXH&NV, HQG-HCM ang
ng trc mt thch thc v cng to ln l xu th cnh tranh ngy cng gay gt
gia cc trng i hc trong v ngoi nc, gia cc trng i hc cng lp v
ngoi cng lp. Vic phi cnh tranh quyt lit vi cc i hc trn ton quc, trong
khu vc v trn th gii trong mi trng gio dc i hc tht s nng ng khin
cho vic xy dng mt thng hiu i hc mnh l nhim v quan trng.

1
Ph Gim c Trung tm T vn hng nghip v PTNNL, Trng HKHXH&NV, HQG-HCM
Email: buiphankhanh@gmail.com
2
trch s mng ca Trng HKHXH&NV, HQG-HCM
- 178 -
Trn th gii, khi nhc n nn gio dc i hc ca mt quc gia, ngi ta nh
ngay n cc i din tiu biu ca n nhng trng xy dng cho mnh mt
thng hiu mnh: Princeton, Yale, MIT, Harvard ca M; Cambridge v Oxford
ca Anh; ANU (Australia National University) ca c; NUS (National University of
Singapore) ca Singapore, i hc Tokyo ca Nht Bn,...
Thng hiu l g?
Thut t thng hiu c nh ngha khc nhau bi nhng t chc, c
nhn khc nhau:
- Thng hiu l mt du hiu c bit (hu hnh hoc v hnh) nhn bit
mt sn phm, mt hng ha hay mt dch v no c sn xut, cung
cp bi mt t chc hay mt c nhn [T chc s hu tr tu th gii
WIPO
1
];
- Thng hiu bao gm nhng t ng, tn gi, biu tng hay bt k s kt
hp no gia cc yu t trn c dng trong thng mi xc nh v
phn bit hng ha ca cc nh sn xut hoc ngi bn vi nhau v xc
nh ngun gc ca hng ha [Hip hi nhn hiu thng mi quc t
ITA
2
];
- Thng hiu c cm nhn v mt t chc hoc sn phm v dch v ca
mt t chc, c hnh thnh bi mi tri nghim c lin quan n t chc
, khi chng c to n tng r rng nhm thit lp mt ch ng ring
trong tm tr khch hng
3
[Moore
4
, 2005].
Thng hiu i hc l g?
Nh vy, theo ti hiu th thng hiu ca mt trng i hc chnh l
cc gi tr lm cho ngi ta nh n trng i hc , c biu hin 3
nhm kha cnh sau y
5
:
- u vo l ci to thng hiu theo cch ring ca Trng, bao gm nhiu
khi nim nh nhm gi tr, tm nhn, gi tr gia tng, gim thiu ri ro, nh
v, nhn vt c nhn, logo;

1
trch V Cao m, Nguyn Vn Kim, o Thanh (2012). La chn gii php nhm thu hp khong
cch gia o to i hc trong lnh vc Khoa hc X hi v Nhn vn vi nhu cu ca th trng
lao ng. H Ni: Trung tm nghin cu v phn tch chnh sch, trang 209.
2
,
3
trch t bi vit Hiu hn v khi nim sn phm v thng hiu ca TS. Nguyn Anh Dng -
Trng H Kinh T - HQG H Ni ng trn
http://www.kmf-branding.com.vn/2014/01/hieu-hon-ve-khai-niem-san-pham-va-thuong-hieu.html
truy cp thng 5/2014
4
Richard Moore Gim c iu hnh Sng to ca Richard Moore Associates
5
k tha v pht trin quan im ca TS. Nguyn Anh Dng - Trng H Kinh t - HQG H Ni
trong bi vit Hiu hn v khi nim sn phm v thng hiu ng trn
http://www.kmf-branding.com.vn/2014/01/hieu-hon-ve-khai-niem-san-pham-va-thuong-hieu.html,
truy cp thng 5/2014
- 179 -
- u ra l cch nhn nhn ca ging vin, sinh vin, nh tuyn dng, i tc
v cch thc m theo thng hiu ca Trng em li cc gi tr mong
mun cho h;
- Yu t thi gian l s nhn bit cch thc m theo thng hiu ca Trng
tin trin theo nm thng.
V sao phi xy dng thng hiu i hc?
Ti hi tho quc t Xy dng thng hiu trong gio dc i hc: Kinh
nghim thc tin trong bi cnh ton cu ha do B GD&T, Trung tm o to khu
vc ca SEAMEO ti Vit Nam v Trng i hc Nha Trang t chc vo thng
8/2009. TS. V Th Phng Anh mt chuyn gia v kim nh cht lng gio dc
i hc, trong bi vit Hnh nh thng hiu trng i hc di mt sinh vin: Kinh
nghim t HQG-HCM, a ra 3 l do ca vic xy dng thng hiu i hc:
- Th nht, vic khng ch trng xy dng thng hiu l h qu tt yu ca quan
im bao cp cng vi tnh trng thiu cnh tranh do cu vt xa cung; v th ca
cc trng vn c nhn nhn ch yu qua cc s liu tuyn sinh. Tuy nhin, xu
th hin nay i hi qun l trng i hc ngy cng tr nn ging qun l doanh
nghip ni m mi ngi phi cnh tranh ginh ch ng trong lng khch
hng l ngi hc, v phng cch cc trng cnh tranh, cng ging nh cc
doanh nghip, chnh l thng qua vic xy dng v pht trin thng hiu.
- Th hai, theo Quyt nh ph duyt iu chnh Quy hoch mng li cc trng
i hc, cao ng t nay ti 2020 ca Chnh ph, d kin n nm 2020 c nc
c 460 trng i hc v cao ng gm 224 trng i hc v 236 trng cao
ng. Trong xu th ton cu ha trong gio dc i hc ang din ra mnh m ti
Vit Nam, c th d dng hnh dung rng trong thi gian ti cuc cnh tranh trong
lnh vc gio dc i hc s c mc khc lit. V trong cuc cnh tranh ,
trng no c thng hiu mnh trong lng khch hng s l ngi thng cuc.
- Th ba, trong th trng gio dc, mt thc t khng th chi ci l ngy cng
nhiu con em nhng gia nh kh gi, nhng gia nh tri thc, nhng gia nh
quan chc, hc sinh xut sc t cc trng trung hc tt nht ca Vit Nam, xem
du hc l u tin hng u, khin cc trng danh ting nht ca Vit Nam ang
cn dn ngun tuyn, cng vi l cc trng i hc Vit Nam mt i mt
ngun vn kh ln u t vo gio dc.
Ngoi 3 l do nu trn, vic xy dng thng hiu i hc cn gip chng ta d
lin kt o to, ha nhp v ng iu vi cc i hc trn th gii. Bng xp hng
QS (Quacquarelli Symond) c quan xp hng cc trng i hc c uy tn trn th
gii c thnh lp t nm 1990 cng b kt qu xp hng cc trng i hc
Chu nm 2014 da trn 9 tiu ch di y:
- 180 -
STT Tiu ch xp hng Trng s (%)
1 Uy tn v o to (Academic reputation) 30
2 Uy tn i ng ging vin (Employer reputation) 10
3 T l ging vin/ sinh vin (Faculty: student ratio) 20
4 H s trch dn/ bi bo khoa hc (Citations per paper) 15
5 S bi bo khoa hc/ging vin (Papers per faculty) 15
6-7
T l ging vin quc t (Proportion of international faculty
T l sinh vin quc t (Proportion of international students)
2,5
2,5
8-9
T l sinh vin trao i trong nc
(Proportion of inbound exchange students)
T l sinh vin trao i ngoi nc
(Proportion of outboundexchange students)

2,5

2,5
Bng 1: Cctiu ch xp hng cc trng i hc Chu nm 2014
Cn c vo cc tiu chun nu trn, QS xp hng v cng b danh sch 300
trng i hc hng u Chu . Ln u tin, Vit Nam c 3 c s gio dc i
hc c lt vo danh sch nm nay, gm: HQG H Ni trong nhm trng th
161-170, HQG-HCM trong nhm trng th 191-200, v Trng i hc Bch
Khoa H Ni, trong nhm trng th 251-300.
Hay trong giai on t 2009 2013, HQG-HCM c 8 chng trnh o to
(CTT) c Mng li cc trng i hc ng Nam (ASEAN University
Network, vit tt l AUN
1
) nh gi v u t chun kim nh cht lng vi im
trung bnh l 4.5 im. Cc CTT tham gia nh gi bao qut hu ht cc lnh vc
o to ca HQG-HCM l khoa hc t nhin, khoa hc x hi v nhn vn, k thut
cng ngh v kinh t. Trong , Trng H KHXH&NV, HQG-HCM, c 2 CTT
c nhn c kim nh theo mt phng php quy chun, khoa hc, v t
chun AUN-QA l Vit Nam hc v Ng vn Anh. Cc thnh tch ny c th gip
Trng gii thiu nhng sn phm tt c kim chng v i chiu to dng
danh ting trong khu vc v trn th gii nhm hng ti xy dng mt thng hiu
i hc cht lng ton cu. Khi chng ta s nhp khu sinh vin quc t, ch
khng phi ch xut khu sinh vin nh by gi.
Cc trng i hc danh ting trn th gii xy dng thng hiu nh th no?
Ngoi truyn thng lu i v tinh thn hc thut, cc trng i hc danh
ting trn th gii c c thng hiu l nh vo ti sn con ngi: (i) s xut sc
ca cc sinh vin l con chu nhng gia nh qu tc v giu c trn th gii; (ii) s
thnh cng ca cu sinh vin l cc nh chnh tr, cc nguyn th quc gia, cc t

1
AUN l mt t chc bao gm 30 trng i hc ln i din cho 10 nc thnh vin ASEAN, trong
3 i hc i din cho Vit Nam l HQG H Ni, HQG-HCM v H Cn Th
- 181 -
ph...; v (iii) cht lng vt tri ca i ng cc nh khoa hc lm cng tc ging
dy, bao gm cc gio s t gii Nobel, gii Fields...
Ni n i hc Cambridge, ngi ta nhc n 89 nh nghin cu ot gii
Nobel
1
danh gi v c nhiu ng gp quan trng cho khoa hc nh Isaac Newton,
Charles Darwin, Stephen Hawking, Francis Crick v James D.Watson... i hc
Oxford c cc i din l B Margaret Thatcher, Cu th tng Tony Blair hay Th
tng ng chc Davis Camaron. Trong s cu sinh vin ca i hc Oxford cn c
2 nh trit hc v i l Thomas Hobbes v John Locke.
i hc Yale xc nh s mnh ca mnh l o to th lnh cho nh nc v
th gii. Mt s Tng thng M hc ti i hc Yale l George H. W. Bush,
George Walker Bush, v Bill Clinton. i hc Harvard cng l ni o to 8 v tng
thng ca nc M, trong c Franklin Delano Roosevelt v John F. Kennedy.
i hc Leiden l ni m c Th tng Anh Winston Churchil v cu Tng
thng Nam Phi Nelson Mandela tng hc tp.
i hc Princeton c 9 t ph v 35 nh khoa hc ot gii Nobel v nhiu nh
ton hc c tng gii Fields
2
, ni ting v mi trng o to v tinh thn hc
thut.
Nh vy, vic xy dng thng hiu ca mt trng i hc da trn 2 yu t:
(i) ni lc gi tr ct li lm nn uy tn ca thng hiu v (ii) chin lc pht trin
thng hiu, l PR, l Marketing...
Trng H KHXH&NV, HQG-HCM, xy dng thng hiu i hc nh th no?
Nu em cc trng i hc Vit Nam so snh vi cc i hc k trn th c v
khp khing v nhiu mc cm. Nhng chng ti ngh rng xy dng thng hiu i
hc l c m chnh ng. Vy u l ni lc gi tr ct li ca Trng H
KHXH&NV, HQG-HCM, c th xy dng mt thng hiu i hc c uy tn v
cht lng?
Th nht, ni lc l gi tr truyn thng v lch s ca Trng.
Trn na th k hnh thnh v pht trin, tri qua cc thi k: Vn khoa Tng
hp X hi v Nhn vn. Trng H KHXH&NV, HQG-HCM, tr thnh mt
b phn khng th thiu ca lch s Vit Nam ni chung v ca lch s Si Gn-
TP.HCM, lch s gio dc i hc Vit Nam ni ring v thc s Trng c nhng
ng gp ht sc to ln vi lch s gio dc Vit Nam, lch s u tranh cch mng v
pht trin ca t nc.

1
theo Bo Tui tr, http://dulich.tuoitre.vn/tin-tuc/575730/tham-truong-dai-hoc-cambridge.html, truy
cp ngy 8/6/2014.
2
truy cp ngy 8/6/2014 t bi vit i hc Princeton ni sn sinh nhiu thin ti ng trn
http://www.vnu.edu.vn/btdhqghn/?C2008/N12172/dai-hoc-Princeton---Noi-san-sinh-nhieu-thien-
tai.htm

- 182 -
Ngay t thi k mi thnh lp, i hc Vn khoa thuc Vin i hc Si Gn
l im n, quy t nhiu gio s, hc gi c uy tn min Nam lc ti lm vic
v ra i nhiu cng trnh nghin cu c gi tr v ci ngun vn ha Vit, v trit
hc, vn hc m ngy cng c lm sng t v khng nh v nhng gi tr hc
thut. Cng trong thi k ny, i hc Vn khoa l ci ni ca phong tro hc sinh,
sinh vin yu nc Si Gn; tr thnh mt trong 3 nh ca tam gic st Vn khoa
Y-Dc Nng-Lm-Sc ca phong tro hc sinh - sinh vin.
Th hai,ni lc l s tin phong trong gio dc v danh ting ca i ng cn
b ging dy ca Trng.
Khoa hc x hi v nhn vn l lnh vc ht sc quan trng, n lin quan trc
tip n t tng chnh tr, x hi ca t nc, do c th khng nh i mi gio
dc i hc th i mi v khoa hc x hi v nhn vn l trng tm. L mt trong hai
i hc ln nht c nc v khoa hc x hi v nhn vn, n nay Nh trng c 55
CTT bc i hc, 22 chuyn ngnh thc s, 13 chuyn ngnh tin s, 11 chng trnh
lin kt o to vi cc t chc ngoi nc. Ngoi ra, Nh trng lun l n v i tin
phong trong vic khai m ra nhng ngnh o to, nghin cu khoa hc mi, p ng
nhu cu x hi nh Vit Nam hc, Nhn hc, th hc, Cng tc x hi, Quan h
quc t
Thng hiu ca Trng cng gn lin vi i ng cn b ging vin v
chuyn gia khoa hc ca Nh trng: 889 ging vin c hu trong c 514 ging
vin, gm 3 GS, 38 PGS, 2 TSKH, 119 TS, 340 ThS
1
. Trng c nhng nh khoa hc
hng u nh GS. L nh K (Khoa Vn hc v Ngn ng) c trao tng Gii
thng Nh nc, GS. Hong Nh Mai (Khoa Vn hc v Ngn ng) c
HQG-HCM tn vinh v nhng ng gp cho s nghip gio dc, GS. Ng Vn L
(Khoa Nhn hc), GS.TSKH. Trn Ngc Thm (Khoa Vn ha hc), GS.TS. Hunh
Nh Phng (Khoa Vn hc & Ngn ng), PGS.TSKH. Bi Loan Thy (Khoa Th
vin Thng tin hc)...
Th ba, ni lc l tnh hi nhp quc t cao ca Trng.
Hin nay, Trng c quan h hp tc vi hn 150 trng i hc v t chc gio dc,
nghin cu trn th gii, k kt trn 100 bn tho thun ghi nh (MOU)
2
nhm tng
cng cc mi quan h song phng, a phng trong cc lnh vc o to, nghin
cu khoa hc, trao i ngun nhn lc, thng tin... Cc hot ng hp tc quc t
c y mnh nhm tng cng trao i hc thut vi cc i hc trong khu vc v
trn th gii; nng cao cht lng o to, nghin cu v pht trin ngun nhn lc
ca Trng; v gp phn cng c v nng cao uy tn, v th ca Trng trong khu vc

1
theo s liu ca Phng T chc Cn b tnh n 02/10/2013
2
MOU, vit tt ca thut t ting Anh l Memorandum of Understanding
- 183 -
v quc t. Bng s liu sau y th hin n lc ln ca Trng trong hi nhp quc
t:
S liu STT Ni dung
nm hc 2011-2012 nm hc 2012-2013
1. on vo 140 on 151 on
2. Ging vin, chuyn gia nc
ngoi lm vic, ging dy ti
c s
- 104 ging vin - 75 ging vin
3. Hc sinh, sinh vin nc
ngoi cng tc, hc tp ti
c s

- 485 sinh vin chnh quy
- 27 hc vin cao hc ang
hc thc s
- 1711 ngi nc ngoi
vng lai hc ting Vit ti
Khoa Vit Nam hc.
- 26 nh nghin cu v
nghin cu sinh
- 309 sinh vin chnh quy
- 25 hc vin cao hc
ang hc thc s
- 1700 ngi nc ngoi
vng lai hc ting Vit
ti Khoa Vit Nam hc.
- 23 nh nghin cu v
nghin cu sinh
4. on ra - 158 lt on - 211 lt
5. Cng tc o to cn b,
gio vin v sinh vin
nc ngoi
- 25 ngi - 48 ngi
6. Tha thun hp tc - 25 bn ghi nh - 15 bn ghi nh
7. Hc bng - 44 chng trnh - 44 chng trnh
8. Chng trnh hp tc, lin
kt o to vi nc ngoi
- 10 chng trnh - 10 chng trnh
9. Cc d n quc t v
ang thc hin
- 05 d n quc t - 03 d n quc t
10. Hi ngh, hi tho - 03 hi tho khoa hc quc
t
- 07 hi tho khoa hc
quc t
Bng 2: Bng s liu chng v hp tc quc t ca Trng H KHXH& NV, HQG-HCM
1

Vi 2 CTT c nhn c kim nh cht lng v t chun AUN-QA l
Vit Nam hc v Ng vn Anh cng vi nhiu CTT khc ang n lc chun b tham
gia kim nh cht lng, Trng H KHXH&NV, HQG-HCM, c th khng nh
vi cc nc ng Nam v cht lng o to ca mnh, tin gn hn n mi
trng gio dc trong khu vc.

1
theo bo co ca Phng HTQT&PTDAQT nm hc 2011-2012 v nm hc 2012-2013

- 184 -
Th t,ni lc l s a dng ca ngun lc sinh vin n hc tp ci to
ra mt bi cnh a vn ha trong khng gian hc tp.
Xt v khng gian x hi, Trng H KHXH&NV l ni hi t ca nhng c
nhn n t mi min ca t nc Vit Nam v l ni c sinh vin quc t la
chn n hc tp. Chng ta d dng bt gp s ang dng, phong ph trong cc hot
ng hc tp, l hi, vn ha vn ngh... ca sinh vin. Chnh su ca truyn
thng gio dc ca Trng v s a dng ca ngun lc sinh vin n hc tp to
ra mt bi cnh a vn ha trong khng gian hc tp ca Trng. y l mt s a
dng tuyt vi trong mt bi cnh ton cu ha.
T chc on Thanh nin Hi sinh vin tin hnh xy dng cc chun
mc ng x, gp phn thc hin nhim v nh hng v pht huy nhng nt p
trong vn ha ng x ca on vin v thanh nin, ng thi chn chnh nhng hnh
ng khng ph hp vi mi trng hc thut. Mt s hot ng pht trin khng gian
vn ha i hc tiu biu l:
- Xy dng khu tng i lch s u tranh ca hc sinh sinh vin trong khun
kh ca chng trnh qui hoch khng gian vn ha kin trc ca Trng;
- Quy t cc hc gi, tr thc v sinh vin cng bn lun v cc vn hc thut v
cuc sng ti Caf hc thut Nhn vn;
- Xy dng v pht trin im hn vn ha Nhn vn vi cc chng trnh nh
Hn Vit qua cc iu ma dn gian, Giao lu vn ha Vit Nam Lo
Campuchia, Ngh thut iu khc, Hnh trnh Ty Bc...
Th nm,ni lc l cht lng o to ca Nh trng.
Cht lng o to ca Nh trng c biu hin thng qua s lng v cht
lng i ng tri thc do Nh trng cung cp ra ngoi x hi. Trong ni dung ny,
ti xin php trch dn phn pht biu ca Hiu trng Nh trng nhn dp cho mng
nm hc mi 2013 2014: Tnh ring t nm 1975 n nay Trng cung cp cho
t nc mt i ng tr thc ng o vi gn 60.000 c nhn, trn 5.000 thc s v
trn 500 tin s v cc ngnh khoa hc x hi v nhn vn... C th ni, khng mt a
phng no, khng mt lnh vc no lin quan n khoa hc x hi v nhn vn Vit
Nam m khng c bng dng v s cng hin, ng gp nhit tnh, hiu qu ca cu
sinh vin Nh trng.
c th l nhng ng gp to ln c ngha lch s trn cc lnh vc khoa
hc, vn ho, chnh tr-tinh thn; Nh trng cng t ho c cu sinh vin l nhng
nh lnh o hng u ca t nc. Sinh vin tt nghip ca Trng mang trong
mnh phm cht nhn vn v cc c tnh cn thit ca ngi tri thc tr; l kt qu
ca cc hot ng ngoi kha v rn luyn sinh vin ci lun c Nh trng ch
trng. Chnh yu t ny gp phn p ng yu cu cao ca nh tuyn dng.
- 185 -
Nhng ni lc y c gp phn lm nn thng hiu ca Trng H
KHXH&NV, HQG-HCM?
Chng ti ngh rng c nhng cha , cha ni bt. Ngoi uy tn v li th ca
Nh trng nh b dy lch s, khng gian hc tp tt... thng hiu i hc cn gn
lin vi cht lng sn phm o to th hin kt qu hc tp ca sinh vin, t l
tm c vic lm ca sinh vin, s lng sinh vin p ng c nhu cu x hi, s
thnh cng ca cu sinh vin trong i sng x hi Vit Nam... Cn c mt chin lc
xy dng thng hiu bi bn v mt b phn thc s chuyn nghip thng xuyn
thc hin vic xy dng thng hiu ca Trng. Vn ny cho thy nhiu iu m
Nh trng cha lm c:
- Cha c h thng nhn din trong h thng website ca Trng;
- Cha c TVC
1
qung co v Trng, cha ch trng n vic truyn thng v
qung b hnh nh ca Trng mt cch bi bn;
- Cha c b phn chuyn trch vic xy dng v qung b thng hiu ca
Trng: nhiu ban b nh Ban bin tp website, Ban bin tp Tp san, Phng
Cng tc sinh vin, Phng o to, on Thanh nin - Hi Sinh vin, Phng Hnh
chnh Tng hp, Phng Hp tc quc t v Pht trin du n cng vi mt s
trung tm trc thuc Trng u nhn trng trch xy dng v pht trin thng
hiu ca Trng.
Theo b Catherine Pitman, chuyn gia t vn v tip th n t i hc UBC
(Vancouver, Canada), mt trng lin tc ng trong th hng 25-40 trng i hc
hng u th gii: Mt thng hiu mnh c th gp phn cnh tranh mt cch thnh
cng trong vic tuyn ng sinh vin, cn b v ging vin, ku gi nhiu ti tr dnh
cho nghin cu hn cng nh quyn tin. V vy, vt qua nhng kh khn v ngun
lc ti chnh, Nh trng cn xem xt u tin xy dng thng hiu i hc mnh
sm ha nhp cng dng chy tri thc trong khu vc v trn th gii.
Mt s kin ngh
Theo B Drew G. Faust Hiu trng i hc Harvard: iu ct t ca mt
trng i hc l n chu trch nhim duy nht vi d vng v tng lai ci vn khng
n gin; hn na, trc tin n chu trch nhim vi hin ti.
2
Sinh vin l mc ch
v l di sn quan trng nht ca Trng; ni cch khc sinh vin va l khch hng

1
L t vit tt ca cm t Television Commercial, TVC l cc mu qung co bng video clip ngn
(c th t 10 giy n 60 giy) vi s kt hp ca hnh nh, s chuyn ng v m thanh ni ln
mt cu chuyn qua m qung co cho mt sn phm, dch v v/hoc thng hiu ca doanh
nghip. TVC c trnh chiu trn mn hnh ti bt k ni u (theo http://reccorp.vn/tvc-la-gi-
Info3311.html truy cp thng 6/2014).
2
trch Bi pht biu ti L nhm chc Hiu trng i hc Tng hp Harvard ca b Drew G. Faust
L Quang Huy gii thiu v dch, sch Nhng vn gio dc hin nay: Quan im v Gii php.
H Ni: NXB Tri Thc, trang 221.
- 186 -
nhng cng va l sn phm ca Trng. V vy, xy dng thng hiu cho sn
phm v cng l khch hng ca mnh l vic m Nh trng cn tp trung lm sm,
c th l:
- Xem nghin cu khoa hc l hot ng bt buc i vi ging vin v sinh
vin. Nu hot ng ny l bt buc i vi ging vin th cn tin hnh xy
dng l trnh gio dc c th n tr thnh bt buc i vi sinh vin: tt c sinh
vin phi hc mn Phng php nghin cu khoa hc v tham gia nghin cu
khoa hc. Vic lm ny gip Nh trng sm t c mc tiu tr thnh mt i
hc nh hng nghin cu, ri i hc nghin cu trong tng lai gn;
- Xy dng khng gian hc thut m: to iu kin ging vin v sinh vin
tip cn cc ngun t tng khc nhau thm ch i chi nhau trn th gii,
khuyn khch nhng tranh lun hc thut khng c kt lun tin quyt trong khng
gian ca Nh trng;
- Thnh lp v pht trin cc trung tm dch thut ngi dy v ngi hc c
th tip xc vi cc tc phm u ngun ca khoa hc th gii;
- y mnh cng tc kim nh cht lng, nht l cp CTT khng nh
cht lng gio dc ca Trng i vi sinh vin v cng chng. Kim nh cht
lng l bng chng cho thy Nh trng v ang p dng cc tiu chun cht
lng ti thiu v c cam kt duy tr cng nh lin tc nng cao cht lng gio
dc bc i hc v sau i hc.
- Cng c ngun lc ti chnh v xy dng ch tin lng ph hp chiu
hin i s. i hc l h thng m, m cho nhn ti bt c u n, t trong hay
ngoi nc, trong mi chc v. i hc lun cnh tranh vi nhau thu ht gio
s gii: i hc sng nh tn tui ca lc lng gio s nghin cu gii ca mnh;
nhng v gio s li mi nhiu khch ting tm khc ca th gii n trao i,
lm vic, hp tc... vn l iu ht sc cn thit cho vic o to v nghin cu
khoa hc trong mt h thng m ti nng ti nng.
- Xy dng mt chin lc lm thng hiu tht s hiu qu bt u bng mt
s u vic tht c th: (i) cng c v thit k h thng hnh nh, b nhn din
thng hiu ca Trng; (ii) tng cng nh gi, gim st, kim nh cht lng
o to thng qua khch hng sinh vin v ngi tiu dng doanh nghip;
v (iii) xc nh trch nhim v quyn hn ca mt n v duy nht lm thng
hiu cho Trng. Ni khc i, da trn cc ngun lc sn c, Nh trng nn xem
xt vic thnh lp Phng Truyn thng ca Trng vi cc chc nng nhim v
c th sau y:


- 187 -
Qun l website ca Trng;
Hnh thnh tng, xy dng k hoch, v t chc cc
s kin trong v ngoi Trng c lin quan n thng
hiu ca Trng;
Cng c v pht trin h thng nhn din trong h
thng website ca Trng;
Thc hin cng tc xut bn/in n cc n phm truyn
thng v Tp san;
Truyn thng trong nc;
Truyn thng quc t;
Qun l cc hot ng qung co cho Trng, trong
cng nh ngoi nc;




PHNG TRUYN THNG
Lin kt vi cc phng/ ban/ trung tm trong cc hot
ng kim nh, nh gi (nu c).
Bng 3: Chc nng nhim v ca Phng Truyn thng,
Trng H KHXH&NV, HQG-HCM
Li kt
Thay cho li kt. chng ti xin trch pht biu ca b Marguerite J. Dennis
Hiu ph ph trch chng trnh hp tc quc t ca i hc Suffolk (Boston, M):
Mun xy dng thng hiu cho gio dc th iu u tin l phi trung thc vi
nhng g mnh c v cam kt, c bit l phi c th mnh ring.
1
Vi truyn thng
gn 60 nm hnh thnh v pht trin, Trng H KHXH&NV, HQG-HCM, cn
nhn nhn v u t nghim tc cho cng tc xy dng thng hiu i hc ca
Trng to dng v th trong khu vc v trn th gii v lnh vc khoa hc x hi
v nhn vn ti Vit Nam.

Ti liu tham kho
1. V Th Phng Anh (2009). Hnh nh thng hiu trng i hc di mt sinh
vin: Kinh nghim t HQG-HCM trong K yu Hi tho quc t Xy dng
thng hiu trong gio dc H: Kinh nghim thc tin trong bi cnh ton cu
ha do B GD-T, Trung tm o to khu vc ca SEAMEO ti Vit Nam, v
Trng H Nha Trang ng t chc vo thng 8/2009.
2. V Cao m, Nguyn Vn Kim, o Thanh (2012). La chn gii php nhm thu
hp khong cch gia o to i hc trong lnh vc Khoa hc X hi v Nhn vn

1
trch t bi vit Xy dng thng hiu cho gio dc T u ? ng trn
http://www2.doanhnhansaigon.vn/nhan-su/xay-dung-thuong-hieu-cho-giao-duc-tu-dau/1036698/,
v bi vit Thng hiu i hc: Bt u t s trung thc ng trn
http://tuoitre.vn/Pages/Printview.aspx?ArticleID=179442 truy cp ngy 8/6/2014
- 188 -
vi nhu cu ca th trng lao ng. H Ni: Trung tm nghin cu v phn tch
chnh sch.
3. Trn Hu Ngh v Trn Th Mai. Thc tin xy dng thng hiu ti trng i
hc dn lp Hi Phng.
http://www.vnseameo.org/InternationalConference/TiengViet/Bai_Viet/15_Tran%2
0Huu%20Nghi_Full%20Paper_Viet.doc
4. Dng Phc Gia (2007). S mnh v ni hm vn ho ca trng i hc, trong
Thi bo Hc tp s ra ngy 27/8/2007.
5. Lng Gia Minh. Lm thng hiu i hc c khng?
http://www.sggp.org.vn/phattriendoanhnghiep/2007/11/128465/
6. L S Tr (2009). Xy dng v pht trin thng hiu i hc Si Gn, trong Tp
ch i hc Si Gn, Quyn s 1 - thng 9/2009.
7. Nhiu tc gi (2007). Nhng vn gio dc hin nay: Quan im v Gii php.
H Ni: NXB Tri Thc.
8. Trng H KHXH&NV, HQG-HCM, K hoch pht trin chin lc giai on
2011 2015 (bn nh my), 2011.
9. Trng H KHXH&NV, HQG-HCM, Bo co nm hc 2011 2012 v 2012 -
2013 ca Phng HTQT&PTDAQT
10. Trng H KHXH&NV, HQG-HCM, K yu Hi tho khoa hc: Khoa hc x
hi thi hi nhp 2012
11. Xy dng thng hiu cho gio dc - T u?
http://www.doanhnhansaigon.vn/online/the-gioi-quan-tri/nhan-su/2008/06/1036698/
xay-dung-thuong-hieu-cho-giao-duc-tu-dau/ (truy cp thng 4/2014)
12. http://www.kmf-branding.com.vn/ (truy cp thng 5/2014)













- 189 -
HON THIN H THNG M BO CHT LNG BN TRONG
TRNG I HC NGOI NG-TIN HC TP. H CH MINH (HUFLIT)
H Tn Snh
1

Tm tt: Trong nm 2014 HUFLIT thc hin n Ti cu trc h thng m bo cht
lng bn trong (BCLBT) nhm hon thin b my, c ch hot ng BCL ca trng.
H thng BCLBT 2 cp ca HUFLIT gm: cp trng, c Hi ng BCL vi b phn
thng trc l Ban BCL; cp c s, c T BCL vi t trng l Trng n v v 2 cn
b BCL (kim nhim). M hnh 2 cp ny t ra ph hp vi h thng BCLBT cc trng
khng thuc khi i hc Quc gia hoc Vng, nh n hi iu kin thc hin c
chc nng t vn, gip cho nh trng xy dng v cng c vn ha cht lng, bo m
cho nh trng duy tr h thng qun l cht lng.
T kha: m bo cht lng, kim nh cht lng, h thng, c cu

trin khai c hiu qu cng tc m bo v kim nh cht lng gio dc
(KCLGD), trn c s Lut Gio dc (2005, 2009), Lut Gio dc i hc 2012 ca
Quc hi, Ngh nh s 75/2006/N-CP, Ngh nh s 31/2011/N-CP, Chin lc
pht trin gio dc 2011-2020 ca Chnh ph, Thng t s 62 /2012/TT-BGDT,
Quyt nh s s 06/VBHN-BGDT nm 2014 ca B GD&T, Trng i hc
Ngoi ng-Tin hc TP H Ch Minh (di y vit tt l HUFLIT/Trng) xy dng
v trin khai k hoch BCL nhm hon thin h thng BCLBT. Trng Thnh
lp Hi ng m bo cht lng gio dc (BCLGD), cc t BCL cc n v, lp
k hoch phn cng v t chc cho cc n v trong trng ng k cc ch bo (chi
tit ha ni hm cc tiu ch ca b tiu chun nh gi cht lng gio dc trng i
hc thnh cc hot ng BCL c th) v trin khai k hoch hnh ng BCL 2014
nhm t mc tiu hon thin cc tiu ch ca b tiu chun theo Quyt nh s
06/VBHN-BGDT; chun b cho nh trng t chc t nh gi v ng k nh gi
ngoi KCLGD trng i hc trong nm hc 2015-2016 v cho cc khoa ng k
kim nh cp chng trnh t nm 2017.
1. Cu trc h thng m bo cht lng gio dc bn trong ca HUFLIT
Theo International Institute for Educational Planning, thuc UNESCO, m
bo cht lng bn trong (Internal Quality Assurance IQA) l h thng cc chnh
sch v c ch (mechanism) vn hnh mt trng i hc hoc mt chng trnh
gio dc (CTGD) nhm m bo rng nh trng hoc chng trnh gio dc p ng
y cc mc tiu v chun mc c p dng cho trng i hc hoc chng trnh
gio dc . [IIEP, 2006]

1
Trng ban m bo cht lng v Thanh tra gio dc, i hc Ngoi ng Tin hc TP.HCM
Email: hotashi@huflit.edu.vn
- 190 -
Mi trng i hc cn hiu r tm quan trng ca BCL v nhu cu xy dng
mt h thng BCLBT hot ng c hiu qu p ng cc mc tiu v chun mc
KCL cp trng v cp chng trnh [7].
H thng BCLBT ca mi trng i hc phi thng xuyn hot ng v cp
nht khng ngng hon thin cc tiu ch, p ng cc chun mc c yu cu, m
bo cc tiu ch c p dng trong nh gi ni b phi ph hp vi nhng tiu ch ca
cc b tiu chun nh gi cht lng gio dc cp trng v cp chng trnh [4].
B GD&T ph duyt n Xy dng v pht trin h thng KCLGD i
vi gio dc i hc v trung cp chuyn nghip giai on 2011 2020.
Mc tiu ca n l xy dng v pht trin h thng KCLGD trin khai nh
gi cc c s gio dc v chng trnh gio dc i hc, cc trng trung cp chuyn
nghip.
Theo n ny, trong giai on 2011-2015 c 90% s c s gio dc c
nh gi ngoi; giai on 2016-2020 c 95% s c s gio dc v chng trnh gio
dc c nh gi ngoi v xem xt cng nhn t tiu chun cht lng.
2. Hin trng ca h thng kim nh cht lng Vit Nam
S di y th hin cu trc ca h thng KCLGD Vit Nam hin nay
(03/2014).

Hnh 1: S c cu/b my ca H thng chuyn trch BCLGD Vit Nam






Ghi ch:
* Cc i hc Quc gia/Vng
** Cc trng thnh vin/Vin/ Khoa trc thuc ca *
*** Cc c s o to i hc ngoi *
1* Cc Hi ng/Trung tm m bo/kim nh CLGD ca *
2* Cc Trung tm/Phng/Ban m bo CLGD ca **
3* Cc Trung tm/Phng/Ban m bo CLGD ca ***
- 191 -
Qua Hnh 1 ta thy, cc b phn chuyn trch cng tc BCL cc trng thnh
vin/vin/khoa trc thuc cc i hc quc gia/vng (2*) ngoi s ch o ca Cc
KT&KCLGD cn c s h tr, ch o trc tip, c th t cc hi ng/trung tm
m bo/KCLGD ca cc i hc quc gia/vng (1*), k c vic lp k hoch BCL
v KCLGD hng nm; c cc i hc quc gia/vng t chc tp hun, cc kha
hun luyn chuyn mn v k nng v cng tc m bo v KCLGD. Cc i hc
quc gia/vng cn ban hnh cc quy nh v KCLGD ni b ca mnh trin
khai cc hot ng BCLGD thng nin v t chc nh gi, KCLGD ni b theo
cc tiu chun KCL cp trng (theo Quyt nh s 6/VBHN-BGDT) v tiu
chun KCLGD cp chng trnh theo AUN-QA hoc cc tiu chun quc t khc
[6].
Trong khi , cc trng i hc ngoi khi cc i hc (***) , B phn
chuyn trch cng tc BCL ca h (tc 3*) ch chu s ch o ca Cc
KT&KCLGD nh kiu vai tr ca H thng BCLGD bn ngoi m thi. V vy,
hin nay cc hot ng BCL nh trng trong khi ny hu nh ch mi dng li
khu t chc thc hin nhng chnh sch v quy nh v m bo v kim nh cht
lng ca B GD&T.
Trong giai on u (trc 2013), H thng BCLBT HUFLIT cng nh ca
a s cc trng i hc khc: b phn chuyn trch cng tc BCL ca trng (Ban
BCL&TTGD) c t chc theo m hnh qun l chiu ngang (cc phng/
ban/khoa) ca trng v gi chc nng t vn ton din cho Hiu trng v cng tc
BCLGD. Tuy nhin, s ra i ca Ban km vi vic vic tch chc nng nh gi
cht lng o to ra khi t chc qun l o to ca Phng o to cn l mt
chuyn rt mi trong c ch qun l cht lng ca Trng. V vy kh khn ln nht
hon thnh chc nng v nhim v ca Ban l tnh hiu lc ca cc k hoch
BCLGD tng th ca trng do Ban d tho; vic t chc trin khai, gim st k
hoch hnh ng BCLGD trong trng ca Ban cng khng tht thun li khi cn c
s phi hp v ng thun cao ca cc n v trong Trng.
3. C cu t chc v c ch hot ng mi ca H thng BCLBT HUFLIT
H thng BCLBT ca trng i hc Ngai ng-Tin hc TP. H Ch Minh
c hon thin gii quyt cc vn do s mng mc tiu ca nh trng a ra,
nhm khng ngng nng cao gi tr gia tng cht lng ton din ca qu trnh o to
(Q) ca HUFLIT (Xem Hnh 2), p ng ngy cng cao p lc v yu cu ca cc
tiu chun nh gi cht lng gio dc trng i hc v tiu chun nh gi cht
lng cp chng trnh o to ca nh nc trc s thay i qu nhanh chng v
nhu cu t th trng nhn lc trnh cao.
- 192 -

Hnh 2: Mc tiu o to ca HUFLIT : Max Q or Min q
Ghi ch: t
i
: Thi im nhp hc ca sinh vin
t
o
: Thi im tt nghip ca sinh vin
Q
i
: Cht lng nhp hc ca sinh vin
Q
o
: Cht lng tt nghip ca sinh vin
Q : Gi tr gia tng cht lng ca qu trnh o to
Q
XH
:

Gi tr cht lng theo nhu cu ca x hi

q : lch gia Q
XH &
Q
o HUFLIT

Cn c vo iu 50 ca Lut Gio dc i hc, trch nhim ca H thng
BCLBT ti mi c s gio dc i hc trong vic m bo cht lng gio dc i
hc l:
Thnh lp t chc chuyn trch v bo m cht lng gio dc i hc.
Xy dng v thc hin k hoch bo m cht lng gio dc i hc.
T nh gi, ci tin, nng cao cht lng o to; nh k ng k kim nh
chng trnh o to v kim nh c s gio dc i hc.
Duy tr v pht trin cc iu kin bo m cht lng o to, gm:
- i ng ging vin, cn b qun l, nhn vin;
- Chng trnh o to, gio trnh, ti liu ging dy, hc tp;
- Phng hc, phng lm vic, th vin, h thng cng ngh thng tin, phng
th nghim, c s thc hnh, k tc x v cc c s dch v khc;
- Ngun lc ti chnh.
Cng b cng khai cc iu kin bo m cht lng o to, kt qu o to v
nghin cu khoa hc, kt qu nh gi v KCL trn trang thng tin in t ca
B GD&T, ca c s gio dc i hc v phng tin thng tin i chng.
- 193 -
khc phc nhng yu km trn y, nhm hon thnh tt trch nhim ca H
thng BCLBT, vic hon thin H thng BCLBT i vi nh Trng tr thnh
mt nhim v rt cn thit v cp bch. Theo , HUFLIT c th ng k KCL cp
trng vo khong t nm 2015-2016 v cp chng trnh t nm 2017 tr i, to iu
kin hi nhp vi xu th thay i ca gio dc i hc trong nc v khu vc, a
cng tc qun l cht lng trong trng t mc tiu cao nht, p ng yu cu cht
lng o to ngy cng cao ca x hi,.
C cu t chc v c ch hot ng ca H thng BCLBT HUFLIT (Hnh 3)
gm :

Hnh 3: C cu t chc ca H thng BCLBT HUFLIT
3.1. Lnh o nh trng: Theo Lut Gio dc i hc, Lnh o nh trng
(HQT, Ban Gim hiu, ng y) do Hiu trng i din l cp cao nht ca nh
trng, chu trch nhim ton din trong vic BCLGD ca Trng.
Lnh o HUFLIT cam kt h tr ton din v cng khai vic trin khai ng b v
ci tin lin tc cc hot ng BCL ca nh trng.
3.2. Hi ng m bo cht lng gio dc HUFLIT: (vit tt l Hi ng
BCLGD/Hi ng) do Hiu trng quyt nh thnh lp, hot ng theo nhim k
Hiu trng.
Hi ng c 27 thnh vin bao gm 1 ch tch, 2 ph ch tch, 01 th k Hi
ng v cc y vin. Hiu trng l Ch tch Hi ng
- 194 -
Nhim v ca Hi ng BCLGD HUFLIT
Gip Hiu trng ch o, trin khai thc hin cc ch trng, chnh sch, cc
vn bn php quy ca B GD v T v BCLGD trong ton trng.
Gip Hiu trng xy dng v pht trin H thng BCLBT qua vic ch o
hot ng ca Ban BCL&TTGD v cc T BCL cc n v, xy dng chc
nng nhim v, c ch hot ng ca cc b phn thuc H thng BCLBT .
Tham mu cho Hiu trng xy dng K hoch BCLGD tng th ca trng
v ra l trnh thc hin v xy dng k hoch nh gi cht lng gio dc
i hc theo b tiu chun KCL do B GD&T quy nh, ng thi hng
dn cc b phn BCLGD trong trng lp k hoch cng tc BCLGD nm
hc theo b tiu ch v KCLGD cc trng i hc.
Thc y vic trin khai k hoch hnh ng; nh k tng hp v bo co Hiu
trng v cc c quan cp trn v kt qu trin khai cc hot ng BCL ca
Trng; nh k nh gi ni b vic thc hin k hoch ci tin cht lng ca
Trng.
Chu trch nhim v cc t nh gi cht lng cp trng nh k. Trong thi
gian nh trng ng k KCL cp trng, Hi ng BCLGD s m rng t
chc (thnh lp thm cc t chuyn trch v ban th k) m ng trch
nhim ca Hi ng t nh gi theo vn bn s 462/KTKCLGD-KH ca
B GD&T v vic hng dn t nh gi trng i hc, cao ng v trung
cp chuyn nghip.
Chu trch nhim ln k hoch v t chc v cc t nh gi cht lng cp
chng trnh nh k.
Nhim v ca cc thnh vin Hi ng BCL
Ch tch Hi ng BCL chu trch nhim chung v mi hot ng ca Hi
ng v c nhim v:
- Phn cng nhim v c th cho tng thnh vin ca Hi ng;
- Ph duyt k hoch BCL;
- Triu tp, iu hnh cc phin hp ca Hi ng;
- Xem xt v ph duyt k hoch thc hin t nh gi v nh gi ngoi;
- Xem xt v a ra kt lun v kt qu nh gi ca on nh gi ngoi.
Cc ph Ch tch chu trch nhim trc Ch tch Hi ng v cng vic
c phn cng v c trch nhim iu hnh cc hot ng ca Hi ng khi
c u quyn.
Th k Hi ng l Trng ban BCL &TTGD trng c nhim v thc hin
cc cng tc hnh chnh trong qu trnh trin khai cc hot ng BCL nh
d tho cc vn bn v k hoch ca Hi ng; lin lc, thng bo n
- 195 -
cc thnh vin ca Hi ng v cc n v c kim tra, nh gi, v chu
trch nhim trc Ch tch Hi ng v cng vic c phn cng.
Cc y vin ca Hi ng l trng cc n v trc thuc, i din cc t chc
chnh tr, on th ca trng. Cc U vin Hi ng c nhim v thc hin v
chu trch nhim trc Ch tch Hi ng v nhng cng vic do Ch tch Hi
ng phn cng. Cc U vin Hi ng l cc trng n v kim m nhim
chc T trng t BCL n v.
3.3. B phn chuyn trch cng tc BCL
Ti Trng i hc HUFLIT, Ban BCL&TTGD, theo quy nh ca Lut Gio
dc i hc l b phn chuyn trch lm u mi iu phi cc hot ng BCL ca
Trng. Ban do Hiu trng ra quyt nh thnh lp, l b phn thng trc ca Hi
ng BCLGD, trc tip thc hin cc nhim v pht trin cng tc BCL trong
Trng
1
:
Vi vai tr t vn, Ban d tho cc chnh sch v chin lc, cc vn bn ni
b (qui ch, quy nh,qui trnh,...) v cc hot ng BCLGD v k hoch m
bo cht lng gio dc tng th ca trng, thng qua Hi ng BCLGD
Trng trnh Hiu trng ph duyt; tham mu trc tip cho cc chuyn vin
BCL cc n v.
trin khai v gim st cho ton b cc hot ng m bo cht lng o to
ca nh trng. C ch hot ng ca Ban khi trin khai cc hot ng m bo
cht lng trong Trng l xut, phi hp v gim st cc hot ng , ch
yu l trong BCL dy v BCL hc.
Hng nm, ty theo ngun lc v bi cnh, Ban xut cc hot ng m bo
cht lng, thng qua Hi ng BCLGD trnh Hiu trng xem xt a
vo cc k hoch chin lc, k hoch trung hn v ngn hn ca Nh trng.
Mt khi cc xut hot ng BCL c a vo k hoch, Ban phi hp
vi cc n v lin quan trong Trng trin khai thc hin k hoch. Ban
chu trch nhim phn chuyn mn (xc nh ni dung, lp chng trnh, mi
chuyn gia thc hin hoc phn nhim trin khai Hiu trng ph duyt...);
cc n v trc tip ph trch t chc thc hin ( xut nhn lc, ti chnh, c
s vt cht Hiu trng ph duyt thc hin...).
Ban c trch nhim gim st cc hot ng do Ban xut c Hiu trng
ph duyt v bo co kt qu cho Hiu trng thng qua Hi ng BCLGD.

1
C tham kho [8]
- 196 -
3.4. T BCL ti mi n v trong Trng:
Cc n v trong trng (phng, ban, khoa, th vin, trung tm) l ni trin
khai cc hot ng BCL trc tip gn lin vi i tng phc v ca H thng
BCLBT HUFLIT. T BCL l b phn chuyn trch cng tc BCL ti mi n v
trong Trng. Cc b phn ny ti cc n v c xy dng v hot ng nh l
nhng nhnh kt ni trong ton h thng chuyn trch BCL ton Trng. Theo
quan im h thng, cc T BCL ca HUFLIT c xy dng theo m hnh nh l
cc h thng con ca H thng BCLGD HUFLIT trong , t trng (Trng n
v) l thnh vin ca Hi ng BCLGD trng v l ngi chu trch nhim ton
phn v cht lng o to ti n v. Di s ch o ca T trng, cc chuyn vin
BCL ca n v l Cn b (kim nhim) cng tc BCL ca n v.
Trn c s k hoch m bo cht lng nm hc ca Trng v cc hng
dn/t vn v k thut ca Ban BCL&TTGD, cc thnh vin T BCL n v tham
gia cc t tp hun v cng tc xy dng v vn hnh h thng BCL bn trong; ch
ng lp k hoch cng tc m bo cht lng ti n v, trnh trng n v duyt,
trin khai; ng thi thng xuyn cp nht b sung thng tin, xy dng c s d
liu, m bo s y , tnh chnh xc, s r rng, minh bch v hp l ca cc d
liu p ng ch th 46/2008/CT-BGDT ca B trng B GD&T v vic tng
cng cng tc nh gi v KCLGD; xy dng v trin khai k hoch ci tin; nh
k bo co kt qu ci tin ca n v
1
.

1
c tham kho [9]&[15]
- 197 -
Ring ti cc khoa o to, ngoi vic t chc cc hot ng BCL theo yu cu
ca B Tiu chun KCLGD trng i hc (Quyt nh s 06/VBHN-BGDT), th
cc thnh vin ca T BCL cn l b khung chnh trong cc hot ng BCL cp
chng trnh ca Khoa. Khi t chc t nh gi kim nh chng trnh o to (theo
b tiu chun AUN-QA) trong cc chu k quy nh, trn c s T BCL (phn cng)
Khoa s m rng thm cc thnh phn khc nh cc t trng b mn, cc chuyn gia
u ngnh c uy tn,(phn mm) hnh thnh Hi ng t nh gi CTT cp
Khoa.
3.5. Hi ngh Giao ban nh k cng tc BCL
Hi ngh giao ban ca cn b qun l ton Trng vo cc thng u mi qu
(3/6/9/12 hng nm) l Hi ngh Giao ban chuyn cng tc BCL ca Hi ng
BCLGD Trng. Trong cc hi ngh ny, di s ch o ca Hiu trng, cc
thnh vin ch cht ca H thng BCLBT HUFLIT tp trung r sot, nh gi nhng
hot ng m bo cht lng ct li ca tng n v v ton trng trong thi on
1

trc , nhm m bo tnh hiu lc v cp nht thng xuyn ca chng, t nm
c mc hon thnh k hoch BCL ca tng n v cng nh ca ton trng;
ng thi cng b k hoch BCL cho thi on tip theo.
Hi ngh Giao ban cng tc BCL nh k ny s c Kt lun giao ban thi on v:
1i vi thi on va qua
- nh gi cc kt qu hot ng BCL ca cc n v v ton trng
- nh gi mi lin kt v BCL gia cc n v
- Chia s kinh nghim v BCL gia cc n v
- nh gi v hin trng Vn ha cht lng (VHCL) trong Trng
2 i vi thi on sp ti
- K hoch cng tc BCL.
- Thng qua cc K hoch BCL chuyn bit ca Trng hoc cc n v .
Ghi ch:
- Trc Hi ngh giao ban mi qu (s thng bo trn Lch cng tc tun trc ),
Cc n v trng chun b bo co nh gi nhng hot ng m bo cht
lng ct li ca n v trong thi on tng ng . Ch bo co cn m t hin
trng ng nh n hin c, phn tch tnh hnh, v cung cp cc minh chng.
- T kt lun ca Hi ngh ny, cc n v tin hnh iu chnh k hoch cng
tc BCL ca mnh ca thi on ti cho ph hp vi tnh hnh thc t.

1
thi on trong khon 1.2.5 ny c xc nh l qu/hc k/nm hc tng ng vi thi im din
ra Hi ngh giao ban BCL: Thng l qu; Cui hc k I: Giao ban hc k; Cui nm hc: Giao ban
nm hc.
- 198 -
4. Kt lun
H thng BCLBT ti HUFLIT hnh thnh, pht trin, tng bc hon thin
v i vo hot ng. Nh trng ti cu trc H thng BCLBT vi Hi ng
BCLGD v cc T BCL ca cc n v trc thuc bn cnh Ban BCL&TTGD.
V mt t chc, Hi ng BCLGD cp trng c th l mt gii php tnh th i
vi cc c s gio dc i hc ngoi khi cc i hc (vn khng c cc Trung tm
BCLGD cp trn trc tip nh cc trng thnh vin ca cc i hc), nhng n l
rng ct ca h thng, l mt cch pht huy tnh ch ng v c hiu qu thit
thc trong vic pht huy vai tr ca h thng BCLBT ca nh trng khi m nn vn
ha cht lng cc trng cn bc s khai v mang tnh s v nh hin nay. Cc
T BCL ca cc n v trc thuc, c bit l cc T thuc Khoa o to l cc h
thng con, ni trin khai cc hot ng BCLGD c th cp trng v cp chng
trnh, v th cng rt cn c t chc, hun luyn lm nng ct cho vic qun l
cht lng o to ca tng n v. Vic duy tr tt m hnh 2 cp Hi ng BCLGD
nh trn s thc y hn na s pht trin vn ha cht lng v khng ngng hon
thin H thng BCLBT ca nh trng. , i ng lm cng tc BCL c
xem nh nhng chuyn gia trong cc vn BCL v l nhng ngi h tr cho
nhng ngi tham gia vo qu trnh a ra quyt nh v cht lng (TS. Richard
Lewis) v to iu kin cho ton b cng ng HUFLIT cng ng mt vai tr nht
nh trong mi phng din ca cng tc BCL.
Hin nay VIPUA ang tch cc chun b ra i mt NON-PUPLIC QAA ca
ring mnh. iu rt cn thit, nhng nu VIPUA cng c mt hi ng/trung tm
BCLGD lm nhim v nh ca cc trung tm BCLGD cc i hc quc gia/vng
i vi cc trng i hc trong khi th cn c ngha quan trng hn nhiu i vi
phn nhnh h thng BCLGD ngoi cng lp.

Ti liu tham kho
1. Lut Gio dc (2005&2009)
2. Lut Gio dc i hc (2012)
3. B GD&T (2014). Quy nh v tiu chun nh gi cht lng gio dc trng
i hc, Quyt nh s 06 /VBHN-BGDT ngy 04 thng 3 nm 2014.
4. B GD&T (2012). Quy nh v quy trnh v chu k kim nh cht lng gio
dc trng i hc, cao ng v trung cp chuyn nghip, Thng t s
62/2012/TT-BGDT ngy 28 thng 12 nm 2012.
5. B GD&T, n xy dng v pht trin h thng kim nh cht lng i vi
gio dc i hc v trung cp chuyn nghip giai on 2011-2020.
- 199 -
6. i hc Quc gia H Ni (2013). Quy nh v nh gi cht lng gio dc trong
i hc Quc gia H Ni, Quyt nh s 1023 /Q-BCL Ngy 05 thng 4 nm
2013.
7. Hi ng Qun tr HUFLIT, nh hng chin lc pht trin trng giai on
2015-2020, tm nhn 2030.
8. L c Ngc - CAMEEQ-VIPUA. Bn v m hnh m bo cht lng o to
ca trng i hc t thc hin nay
9. T Minh Thanh (2012). Xy dng v vn hnh T m bo cht lng ti tt c
cc n v trc thuc trng nh mt hot ng m bo cht lng bn trong
cp c s o to. K yu Hi tho BCL Trng H KHXH&NV, HQG-HCM
nm 2012.
10. Nguyn Quang Ton. Dch v qun l v kim nh
11. Phm Th Ly. Xy dng h thng qun tr i hc hiu qu, kinh nghim ca Hoa
K v kh nng ng dng ti Vit Nam
12. Ng Don i. Nhu cu pht trin h thng m bo cht lng ca cc trng
i hc Vit Nam v cc chnh sch ca Nh nc cn c pht trin h thng
ny
13. Phm Xun Thanh. Tng quan v m bo v Kim nh cht lng gio Vit
Nam
14. L Vn Ho (2012). Xy dng h thng m bo cht lng bn trong v vn ha
cht lng ti Trng i hc Khoa hc X hi v Nhn vn, HQG-HCM: Mt
s quan st v xut. K yu Hi tho BCL Trng H KHXH&NV, HQG-
HCM nm 2012.
15. Nguyn Khnh Sn (2012).

Nng cao hiu qu hot ng ca T m bo cht
lng ti cc n v thuc Trng i hc Cn Th. K yu Hi tho BCL
Trng H KHXH&NV, HQG-HCM nm 2012.











- 200 -
XY DNG H THNG KIM NH CHT LNG IN T
ThS. Hong Minh Tun
1

Tm tt: H thng kim nh cht lng (KCL) trc tuyn l h thng thng tin h tr hot
ng KCL do trng i hc Cng nghip H Ni thit k v pht trin theo m hnh qun
tr BPM (Business Process Management). Vi c im qun l theo qu trnh, h thng gm
cc chc nng h tr thc hin v kim sot tt c cc khu ca quy trnh KCL trng, t
t nh gi, nh gi ngoi v cc hot ng ci tin sau nh gi. Qua thc t p dng,
hot ng t nh gi ni ring v m bo cht lng Nh trng ni chung c s thay
i cn bn, ton din.
T kha: kim nh cht lng, h thng, trc tuyn, m hnh qun tr BPM

M u
Thc hin ch trng ca B GD&T, Trng i hc Cng nghip H Ni
tin hnh trin khai t nh gi theo B tiu chun do B GD&T ban hnh. T
2008 2012, Trng i hc Cng nghip H Ni thc hin 4 k t nh gi theo
quy trnh, hng dn ca B GD&T.
Qua 4 nm t nh gi, vi 4 bo co t nh gi c hon thnh, hot ng
KCL tng bc gp phn m bo cht lng bn trong cc hot ng ca nh
trng. Tuy nhin, tnh hiu qu ca hot ng KCL em li cha tng xng vi
cng sc v cc ngun lc m nh trng u t. Qua thc t hot ng, cc hn ch,
tn ti lp i lp li, c bit l tnh hnh thc, i ph lun tn ti buc Nh trng c
cch nhn nhn ring v hot ng KCL. Theo nghin cu, chng ti la chn gii
php m hnh ha, t ng ha, qun l v ti u ha quy trnh nghip v theo m
hnh qun tr BPM. y l tin Nh trng xy dng h thng KCL trc tuyn
h thng kim sot theo qu trnh v thc hin ci tin lin tc.
1. Thc trng hot ng KCL ti trng i hc Cng nghip H Ni trc khi
p dng H thng KCL in t
1.1. c thc hin theo quy trnh KCL hng dn ca B GD&T, bao gm cc
ni dung:
T nh gi
1) Lp k hoch t nh gi
2) Thnh lp Hi ng v cc Ban gip vic, Nhm chuyn trch
3) Thu thp thng tin, minh chng
4) Phn loi v x l thng tin minh chng
5) Phn tch thng tin minh chng

1
Ph Gim c Trung tm Qun l cht lng, i hc Cng nghip H Ni
Email: hoangminhtuan@qlcl.edu.vn
- 201 -
6) Vit bo co tiu ch
7) Vit bo co tiu chun.
8) Tng hp bo co tiu chun thnh bo co t nh gi
9) Ly kin ca cn b, nhn vin Nh trng, khch hng v ngi s dng lao
ng.
10) Chnh sa v hon thin bo co t nh gi (nu cn thit)
11) Cng b bo co t nh gi
Gi bo co v Cc Kho th v KDDCLGD
Chnh sa, b sung hoc lm r Bo co t nh gi theo kin nhn xt ca
chuyn gia.
Thc hin cc ci tin sau nh gi
1.2. Thun li
- B GD&T c quyt nh, hng dn chi tit thc hin hot ng KCL ni
chung v t nh gi ni ring; cc tiu ch trong B tiu chun KCL tng i
r rng, c tnh nh lng.
- Lnh o trng i hc Cng nghip H Ni c bit quan tm, xem hot ng t
nh gi l mt trong nhng hot ng quyt nh n m bo cht lng bn
trong ca Nh trng.
- Trng i hc Cng nghip H Ni vn hnh H thng Qun l cht lng
theo tiu chun ISO 9001 t nm 2007.
1.3. Tn ti - hn ch
- Cch t chc hot ng KCL theo phng php kim sot theo mc tiu (nh k
1 nm 1 ln, mi ln t 3 5 thng) hn ch mi quan h tng tc hu c v yu
cu ci tin lin tc gia KCL vi cc qu trnh khc ca c s gio dc, trong
khi Bo co t nh gi l sn phm u ra ca tt c cc qu trnh hot ng ca
Nh trng v cc ci tin sau nh gi cng c tc ng ngc li tng ng.
- Thiu i ng cn b c o to chuyn mn v KCL ni chung v hot ng
t nh gi ni ring. Phn ln cn b tham gia hot ng t nh gi u t cc
chuyn ngnh khc chuyn sang lm cng tc KCL, theo ch lm vic kim
nhim, bn thi gian.
- Mt s ngi cha thy c vai tr ca cng tc m bo v KCL trng i
hc, dn n vic trin khai cc hot ng lin quan n cng tc m bo cht
lng trng cn mang tnh hnh thc, cht lng bo co t nh gi do vy cng
b nh hng.
- Cc hot ng c th:
Thu thp, qun l h s minh chng
- 202 -
+ Cng vi hot ng t nh gi, vic thu thp h s minh chng c thc
hin 1 nm 1 ln, dn n tnh trng d b tht lc minh chng, hoc minh
chng d phn tn, mt nhiu thi gian, cng sc thu thp, tnh hiu qu
khng cao.
+ Tt c cc cng vic t thu thp, phn tch, m ho, lu tr h s c thc
hin bng phng php th cng. Cc h s lu tr cng knh, gy kh
khn trong cng tc tra cu, thay th, b sung, c bit l vic nh gi li
gi tr ca h s minh chng c s dng tin hnh loi b, thay th.
+ Tinh thn h tr, cng tc ca mt s cn b cn hn ch.
Vit bo co tiu ch, tiu chun
+ Do nhiu ngi thc hin, vn phong khng thng nht, hnh thc, cch
trnh by bo co khng thng nht, thng ri vo k l, rm r. Thng
thng Ban th k mt nhiu thi gian chnh sa, thm ch vit li.
+ Cha c kinh nghim trong vic phn tch, nh gi ni hm ca thng tin
minh chng cn thit.
+ Do thiu minh chng hoc kim nhim nhiu nhim v khc nhau, cn b
vit bo co tiu ch, tiu chun thng khng m bo tnh k hoch
Trin khai k hoch khc phc, ci tin.
+ Khng c cng c theo di hot ng khc phc cho cc im yu c
pht hin, v k hoch pht huy im mnh, v vy cc k hoch c thc
hin ri rc v thiu s kim sot.
Chnh sa bo co t nh gi
+ Gp hoc tip nhn cc yu cu chnh sa bng gi th in t hoc vit
tay, khng thun tin cho hot ng tng hp.
+ Sau cc yu cu chnh sa, bo co t nh gi c Ban th k in li, nhn
bn v gi cho cc bn lin quan gy lng ph v tn km.
2. H thng KCL trc tuyn
2.1. Gii thiu v m hnh qun tr BPM (Business Process Management)
BPM l mt gii php m hnh ha, t ng ha, qun l v ti u ha quy
trnh nghip v nhm em li li ch ln nht cho mt t chc hay mt cng ty.
Mt quy trnh nghip v c nh ngha nh sau: l mt chui cc cng
vic c cu trc hoc bn cu trc c thc hin theo trnh t ni tip hay song song
bi 2 hoc nhiu hn cc c nhn t n c mt mc ch chung.
Mt quy trnh nghip v bao gm mt chui cc cng vic. Mt cng vic
c thc hin bi mt ngi khng gi l mt quy trnh nghip v. Vi BPM, bng
cch m hnh ha cc nghip v c th gip chng ta d dng xc nh mt s cng
vic c th c loi b hoc t ng ha.
- 203 -
Mt quy trnh nghip v l mt chui cc cng vic c cu trc hoc bn cu
trc. iu c ngha l chui cc cng vic c thc hin mt cch c quy tc
c logic ch khng c thc hin mt cch ty tin. Da trn cc quy tc , quy
trnh c th c thc hin mt cch hon ton hoc bn t ng.
Cc cng vic c th c thc hin theo trnh t ni tip hoc song song.
Phn ln cc cng vic c thc hin mt cch tun t t u ti cui. Tuy nhin,
trong mt s trng hp, c th xy ra 2 hoc nhiu hn cng vic c thc hin
cng mt lc. Vi BPM, khng nhng m bo cho vic nh tuyn cho cc cng vic
mt cch r rng, hn na n cn gip kim tra xem cc cng vic trong quy trnh
c c thc hin khng v cng vic s din bin n u.
Cn c t nht 2 ngi hoc ng dng tham gia vo cc cng vic trong quy
trnh. Khi thng tin c truyn t t ngi ny sang ngi khc xut hin kh nng
mt mt thng tin, xy ra li hoc n gin nh l sai li chnh t trong bo co. Kh
nng ny cng tng khi c nhiu c nhn hoc ng dng tham gia vo lung cng vic.
Bng cch t ng ha cc bc, kh nng xy ra li s c gim i. Ngoi ra, nu
c thm mt ng dng tham gia vo mt khu no trong quy trnh, vic tch hp s
n gin hn rt nhiu nh s dng cc thng tin c nh sn theo mt mu
chun t trc.
2.2. Gii thiu v h thng
H thng KCL trc tuyn l h thng thng tin h tr hot ng KCL do
Trng i hc Cng nghip H Ni thit k v pht trin theo m hnh BPM
(Business Process Management).
H thng hot ng trn h qun tr c s d liu MS SQL Server, H iu
hnh Window Server 2008 vi kh nng qun l c s d liu ln, a dng. H thng
c xy dng trn nn tng Web, tun th cht ch cc giao thc chun, h tr lm
vic trn tt c cc trnh duyt Web thng dng nh IE, FireFox, Chrome
Cc chc nng ca h thng p ng c cc quy nh, hng dn hin hnh
ca hot ng KCL ni chung v hot ng t nh gi trng i hc ni ring;
Cc nghip v qun l c thit k theo m hnh qun l theo qu trnh (quy trnh
km theo) m bo kh nng theo vt, tng hp kt qu ti tng bc cng vic; cc
biu mu in t h thng m bo tun th cc vn bn quy nh hin hnh.
Vi c im qun l theo qu trnh, h thng gm cc chc nng h tr thc
hin v kim sot tt c cc khu ca quy trnh KCL trng, t t nh gi, nh gi
ngoi v cc hot ng ci tin sau nh gi, c th:
(1) Qun l minh chng in t: gm cc chc nng: qun l danh mc thng tin,
minh chng; t ng m ho thng tin, minh chng; kt ni trc tip s hiu m
ho trong bo co t nh gi vi minh chng in t hoc ch ng dn chi
- 204 -
tit i vi cc ti liu khng c in t ho; qun l hn s dng ca minh
chng v a ra cnh bo; thay i, loi b minh chng; qun l h s minh
chng li thi.
(2) Qun l hot ng vit bo co tiu ch, tiu chun: chc nng cho php ngi
dng vit bo co trc tuyn trn h thng theo yu cu cc t kho; a ra cnh
bo i vi cc tiu ch cha hon thnh.
(3) Qun l k hoch pht huy im mnh: gm qun l danh mc k hoch; cung
cp mu biu thc hin thng nht hoc tu bin; theo di vt thc hin ton b
k hoch hoc tng k hoch chi tit; a ra cnh bo i khi pht hin li ca
k hoch.
(4) Qun l k hoch khc phc im yu: gm qun l danh mc k hoch; cung
cp mu biu thc hin thng nht hoc tu bin; theo di vt thc hin ton b
k hoch hoc tng k hoch chi tit; a ra cnh bo i khi pht hin li ca
k hoch.
(5) Qun l bo co tng hp.
(6) Qun l cc hot ng ci tin sau t nh gi: gm qun l danh mc k hoch
ci tin; cung cp mu biu thc hin thng nht hoc tu bin; theo di vt
thc hin ton b k hoch hoc tng k hoch chi tit; a ra cnh bo i khi
pht hin li ca k hoch.
(7) Qun l thng tin chung: t ng cnh bo cc thng tin, s liu li thi; t
ng tnh ton mt s s liu yu cu cn cc php tnh o lng.
(8) Qun l nhn xt, phn hi v chia s thng tin trc tuyn.
(9) Cc cng c thng k, tng hp
2.3. Mt s thay i v kt qu khi p dng h thng.
Mt s thay i
Stt Trc khi p dng h thng H thng KCL trc tuyn.
1 T chc hot ng

-
Cc hot ng KCL c thc
hin 1 ln/1 nm, mi ln t 3-6
thng.
Cc hot ng c qun l v thc hin
thng xuyn theo cc quy trnh c
chun ho.
- Kim sot cc hot ng thng
qua kt qu.
Kim sot cc hot ng theo vt, ti tng
bc cng vic c th.
2 Thu thp, qun l h s minh chng
- T chc thu thp, phn tch theo
nhm chuyn trch
T chc thu thp, phn tch theo nhim v.
- Thi gian thu thp: 1 nm 1 ln Thi gian thu thp thng xuyn theo yu
cu cng vic.
- 205 -
- In sao ti liu lu h s. M
ho th cng
in t ho minh chng, m ho t ng.
- Lu trong cp file Lu trn h thng
- Kt ni vi bo co bng k hiu
m ho. Kim tra tin cy bng
ng dn, thc hin th cng.
Kt ni trc tuyn vi ni dung bo co.
Kim tra trc tip trn h thng.
- Danh sch minh chng c in,
lu tr
Qun l trn h thng.
3 Vit bo co tiu ch, tiu chun
- Do cc nhm chuyn trch thc
hin. Trng nhm phn cng
mi thnh vin ph trch vit 1
hoc nhiu tiu ch.
Do mt b phn thc hin, ph trch vit
cc tiu ch, tiu chun trong bo co t
nh gi.
- Vit bo co tiu ch theo mu
phiu. Th k tng hp.
Vit, chnh sa bo co trc tuyn. H
thng t ng tng hp v xp loi.
- T chc chnh sa bo co tiu
ch: Hi ng t nh gi ng
gp kin, ban th k tng hp,
nhm thng nht v chnh sa.

T chc sa bo co tiu ch: B phn vit
bo co thc hin chnh sa trn c s ng
gp kin ca Hi ng TG, Nhm
chuyn trch, cc b phn thc hin nhim
v, sinh vin, ngi s dng lao ng
- Hot ng chnh sa bo co tiu
ch, tiu chun 1 nm 1 ln
Hot ng chnh sa, cp nht thng
xuyn.
4 Vit bo co t nh gi
- Thc hin 1 nm 1 ln Cp nht lin tc, thng xuyn, m bo
tnh thi s.
- In, ng quyn thnh bo co t
nh gi
Hin th trc tip trn h thng. Thc hin
lnh in khi cn thit.
5 K hoch khc phc im yu v pht huy im mnh
- Mu k hoch do trng thit k Mu k hoch thng nht trn h thng, c
th tu bin thm cc trng d liu.
- n v/ b phn thc hin k
hoch c nh trng giao
nhim v, bo co trc tip vi
gim hiu ph trch.
n v/ b phn thc hin k hoch c
nh trng giao nhim v.
K hoch c cng b cng khai, c
BGH, cc b phn c lin quan (theo phn
quyn ngi dng) theo di, kim sot
thng xuyn qua h thng.
- 206 -
- Bo co tng kt nh k hoc 1
nm 1 ln
Tng hp kt qu ti tng bc cng vic,
d dng iu chnh, tc ng hng n
mc tiu.
6 nh gi ngoi
- Trng gi bo co t nh gi
n chuyn gia hoc Cc
KT&KCL.
Chuyn gia c phn quyn theo di,
kim tra bo co t nh gi.
- Chuyn gia nhn xt v gi phn
hi li cho Nh trng qua th
in t hoc th tay.
Vit nhn xt v gp trc tip trn h
thng.
- Chuyn gia kim tra minh chng,
h s theo ng dn
Kim tra h s, minh chng trc tuyn.
7 Chnh sa bo co t nh gi
sau nhn xt

- Chnh sa, in li ton b bo co Chnh sa, cp nht trc tip trn h thng.
Thc hin in khi cn thit.
8 Tng hp, thng k
- Tng hp thng k bng phng
php th cng.
H thng t ng tng hp theo yu cu.
Kh nng thng k tu bin
Mt s kt qu khi p dng
Hnh thnh h thng c s d liu tp trung bao gm: h thng h s minh
chng in t; cc d liu chung v hot ng o to, khoa hc cng ngh, qun l
sinh vin, c s vt cht.;, thun tin cho hot ng qun l, iu hnh, thng k,
phn tch, tng hp
Cc nghip v qun l c thit k theo m hnh qun l theo qu trnh, m
bo kh nng theo vt, tng hp kt qu ti tng bc cng vic. Phng php ny
hn ch c cch lm i ph, hnh thc theo t tng lm cho xong hoc ch h
s minh, minh chng nhm lm p bo co.
Hn ch sai li trong tt c cc quy trnh thc hin
Phn ln cc khu ca hot ng KCL c t ng ho hoc bn t ng
ho, h tr ti a cc hot ng lin quan n cng tc nh gi, gip gim thiu thi
gian thc hin.
Cc s liu, thng tin c thay i, cp nht kp thi, m bo tnh thi s ca
bo co.
Hot ng thu thp thng tin minh chng, vit bo co tiu ch, tiu chun c
thc hin thng xuyn

- 207 -
2.4. Cc xut
(1) Khuyn khch trin khai v kim sot hot ng KCL hng n m hnh tip
cn theo qu trnh. Theo , hot ng KCL c xc nh l mt qu trnh v
c mi quan h tng tc vi cc qu trnh khc theo hot ng ca Nh trng.
Hng tip cn ny m bo hot ng KCL c mi quan h hu c vi cc
qu trnh khc, cho php Nh trng kim sot cht ch tt c cc khu ca hot
ng KCL nh trng, m bo cc chui hot ng lun c kim sot,
nh gi v hng n mc tiu chung.
(2) B sung thm hnh thc nh gi vo hot ng nh gi ngoi ca cc trung
tm/ n v nh gi hnh thc nh gi trc tuyn. Trc khi tin hnh nh
gi trc tip mt c s gio dc, cc chuyn gia vo h thng KCL trc tuyn
kim tra bo co t nh gi, kim tra minh chng, gi nhn xt ban u trc
khi tin hnh nh gi chnh thc.
(3) C hng xy dng h thng c s d liu tp trung trn phm vi c nc, trn
c s thc hin nh gi, xp hng cc trng.




















- 208 -

- 209 -

M BO CHT LNG BN TRONG - NI DUNG CT LI

KHNG NGNG NNG CAO CHT LNG O TO I HC
Nguyn Quang Anh
1
, Nguyn Hng Phc
2

Tm tt: m bo cht lng bn trong (BCLBT) lun l ni dung ct li khng ngng
nng cao cht lng o to ca trng i hc. BCLBT gm hai ni dung c bn l: xy
dng h thng BCL v trin khai c hiu qu cc hot ng BCL. H thng BCLBT gm
c: i din lnh o nh trng; n v trc tip lm cng tc BCL; cng tc vin lm
cng tc BCL ca cc khoa, phng ban v cc kha sinh vin. Ni dung hot ng ca cng
tc BCLBT gm c: BCL i ng ging vin, cn b qun l v nhn vin k thut; BCL
chng trnh o to v cc hot ng o to; BCL ngi hc; BCL c s vt cht, ti
chnh v xy dng vn ha cht lng trong nh trng. Xy dng h thng BCL hon
chnh v trin khai hiu qu cc hot ng BCL s to iu kin cao nht cho vic khng
ngng nng cao cht lng o to ca trng i hc.
T kha: m bo cht lng, ni dung ct li, cht lng o to

m bo cht lng gio dc (BCLGD) l hot ng thng xuyn c tin
hnh trong cc c s gio dc khng ngng nng cao cht lng o to nhm mc
ch p ng nhu cu ngy cng cao ca th trng lao ng, ng thi m bo cho
s tn ti v pht trin ca c s gio dc. Cng tc BCL gio dc gm c hai thnh
phn chnh: m bo cht lng bn trong (BCLBT) v m bo cht lng bn
ngoi (BCLBN). BCLBT bao gm cc yu t sau y: Xy dng h thng BCL
ca c s gio dc, ban hnh cc vn bn, quy nh, quy trnh cho hot ng BCL v
nh gi cc hot ng BCL. BCLBT, m c th l cc hot ng ca nh trng
c vai tr quan trng nht trong vic nng cao cht lng o to.
Trc tin vic xc nh mc tiu o to ca nh trng ph hp vi lut gio
dc v chin lc pht trin gio dc n nm 2020 ca B GD&T. Sau l xy
dng i ng ging vin, cn b k thut nng lc p ng c nhim v o to.
Chng trnh o to lun c r sot iu chnh hng nm nhm cp nht cc
yu cu ca nh tuyn dng v cc chng trnh tin tin quc t. C s vt cht ca
nh trng: ging ng, phng th nghim, xng thc tp, th vin... m bo p
ng cho nhu cu ca hot ng o to. Tt c cc yu t ni trn gip cho cht lng
o to lun c nng cao.

1
Trng phng BCL v Thanh tra Gio dc, Trng i hc Kin trc Nng
Email: anhnq@dau.edu.vn
2
Chuyn vin Phng BCL v Thanh tra Gio dc, Trng i hc Kin trc Nng
- 210 -

Ph Hiu trng
Phng m bo cht lng
v Thanh tra gio dc
Cc phng ban Cc khoa
Cc kha SV
tng khoa
Trong bi vit ny chng ti xin trao i mt s kin v xy dng h thng
(mng li) BCLBT v cc ni dung hot ng ca cng tc ny ti Trng i hc
Kin trc Nng.
1. H thng m bo cht lng bn trong
Trc tin xin nhc li khi nim v m bo cht lng gio dc: m bo
cht lng gio dc l s quan tm c h thng, c cu trc v lin tc n cht
lng hai kha cnh l duy tr cht lng v ci tin cht lng .
Quan tm lin tc n cht lng l iu kin tt yu duy tr BCL. Do vy
cn phi xy dng mt h thng BCLBT hon chnh v hot ng c hiu qu.
Theo chng ti h thng BCLBT hon chnh gm c cc thnh phn sau y
(Hnh 1):














Hnh 1: S mng li BCL bn trong ca Trng i hc Kin trc Nng
(1). Mt thnh vin ca Hi ng qun tr hay Ban Gim hiu ph trch cng tc
BCL ca nh trng. Ti Trng i hc Kin trc Nng, mt ph
Hiu trng ph trch cng tc ny.
(2). Trung tm, phng hay b phn trc tip lm cng tc BCL. Ti Trng
i hc Kin trc Nng, cng tc ny do Phng m bo cht lng v
Thanh tra gio dc (BCL&TTGD) m trch.
(3). Mng li cng tc vin BCL ti cc khoa, phng ban trong nh trng.
Mi n v t nht c mt thnh vin (l cn b lnh o) chu trch nhim
v cng tc BCLGD.
- 211 -

Ngoi ra c th c cu thm cng tc vin BCLGD trong cc kha sinh vin,

trong tng ngnh o to v mi kha tuyn sinh c mt thnh vin tham gia vo cng
tc BCL. Hin ti Trng i hc Kin trc Nng cha t chc c mng li
cng tc vin BCLBT t sinh vin. Theo k hoch hnh ng, Trng s hon thin
mng li cng tc vin BCLBT t sinh vin vo cui nm hc 2013 2014.
Hin ti Trng i hc Kin trc Nng c y cc quy trnh v biu
mu, cng c thu thp thng tin cho hot ng BCLGD. Trong qu 4/2014, Trng
s hon thin v ban hnh Quy nh v nh gi v xp loi cht lng ging vin.
Tuy nhin trong phn ng gp kin cho d tho ny cn mt s kin c ni dung
khc nhau do cn c thi gian iu chnh cho ph hp. Bn cnh , qua thc t
trin khai, cng c thu thp thng tin v cht lng o to cng s iu chnh, b
sung mt s vn bn lin quan.
2. Ni dung ca cng tc m bo cht lng bn trong
Hot ng BCLBT bao gm cc ni dung ch yu sau y: BCL i ng
ging vin, cn b qun l v nhn vin k thut; BCL chng trnh o to v cc
hot ng o to; BCL ngi hc; BCL c s vt cht, ti chnh v xy dng vn
ha cht lng trong nh trng.
2.1. m bo cht lng i ng ging vin, cn b v nhn vin k thut
BCL i ng ging vin, cn b qun l v nhn vin k thut l nhn t quyt
nh nng cao cht lng o to i hc v l cng tc trng tm ca BCLBT.
2.1.1. nh gi ging vin
a) Quan st vic ging dy ca ging vin
- T chc d gi theo k hoch v d gi t xut. Thnh phn d gi gm c
Trng khoa, Trng b mn, cc ging vin c kinh nghim cng chuyn mn,
i din Ban Gim hiu, Phng BCL&TTGD v Phng o to. Sau khi d gi,
b mn t chc hp rt kinh nghim, gp v nh gi cht lng gi ging. Phn
loi ging vin, nu c cc im mnh cn pht huy, cc im yu cn khc
phc. Cng tc ny c trin khai tng i thng xuyn ti Trng i hc
Kin trc Nng. Cng tc ny thc hin kh u trong tt c cc khoa. Cc khoa
nh Kinh t, Xy dng, Ngoi ng v K thut h tng th & Qun l xy dng
thc hin kh tt cng tc ny.
Khi c nhiu kin phn hi khng c tt t sinh vin v ging vin no
Phng BCL&TTGD s xut thnh lp hi ng d gi t xut ca ging vin
xem xt nh gi v chn chnh kp thi.
- Thu thp kin phn hi t sinh vin v hot ng ging dy (HGD) ca ging
vin cc hc phn. a ra cc cu hi vo phiu thu thp kin gi cho sinh
- 212 -

vin nh gi cc hot ng ging dy ny (xem Biu s 1 ph lc). Mi cu hi

c thang im t 1 n 4. Tin hnh kho st trc tuyn, x l kt qu thng k cho
tng ging vin v theo tng hc phn. Mi ging vin s c bit kt qu phn
hi t sinh vin v HGD ca bn thn v c quyn phn bin v cc kin .
y l knh thng tin quan trng gip cho lnh o nh trng, lnh o khoa xem
xt nh gi HGD ca ging vin. Hin ti cng tc ny c khin khai nh gi
trc tuyn v nh k tng hp kt qu bo co Ban Gim hiu vo cui mi hc
k.
b) Kim tra h s ging dy ca ging vin
Trong tun u tin ca hc k tin hnh kim ra vic chun b ging dy ca
ging vin thng qua h s ging dy. Gm c:
- Tp bi ging ca hc phn ging vin ph trch.
- cng chi tit hc phn ging dy.
- Lch trnh ging dy.
- Cc dng c, s , m hnh, bn v.... ty thuc vo ni dung tng hc phn
Vic kim tra h s ging dy ca ging vin c Phng BCL&TTGD trin
khai u n theo k hoch. Hu ht cc h s ging dy ca ging vin u y d v
ng theo mu quy nh ca B GD&T. Trong nm hc 2013 2014 s a vo
xem xt khi nh gi thi ua khen thng hng nm ca ging vin.
2.1.2.nh gi cn b, nhn vin k thut
a) nh gi nng lc qun l, iu hnh ca cn b lnh o khoa, phng, ban
Tin hnh kim tra vic qun l, iu hnh ca i ng cn b lnh o khoa, phng,
ban theo chc nng c giao. Theo k hoch cng tc s c trin khai trong nm
hc 2014-2015.

Hnh 2: Kt qu kho st HGD ca ging vin hc k 1 nm hc 2013 2014

- 213 -

b) nh gi i ng nhn vin k thut

i vi i ng nhn vin k thut ti cc phng th nghim, xng thc hnh
c th tin hnh nh gi qua cc bc sau y:
- D gi hng dn thc hnh, th nghim ca nhn vin k thut. Sau tng
hp kin, rt kinh nghim v xp loi.
- Kim tra k nng bo qun, sa cha my mc trang thit b ca phng th
nghim, xng thc hnh m h qun l.
- Thu thp kin phn hi ca sinh vin v cht lng ca cc bi thc hnh, th
nghim .
Hin ti cha trin khai vic nh gi nhn vin k thut lm vic ti cc phng
th nghim v xng thc hnh. Theo k hoch trong nm hc 2014 2015 s trin
khai thc hin cng tc ny.
2.2. m bo cht lng chng trnh o to v hot ng o to
2.2.1. nh gi chng trnh o to
a) nh gi chng trnh o to theo chun u ra
- Chng trnh o to (CTT) phi p ng y cc mc tiu c xc nh
t chun u ra ca ngnh hc. CTT phi c tnh cp nht thng xuyn vi
thc t x hi. CTT phi m bo cung cp kin thc v k nng m ngi
hc cn ch khng phi cung cp nhng ni dung m chng trnh c sn.
- Vic nh gi cht lng CTT c tin hnh bi mt hi ng gm cc ging
vin c kinh nghim ging dy, lnh o khoa, Phng o to v Phng
BCL&TTGD di s iu hnh ca Ban Gim hiu. Cng tc ny thc hin
theo quy nh v nh gi cht lng CTT ca B GD&T. Nh trng ban
hnh quy trnh nh gi cht lng CTT. Tuy nhin hin ti B GD&T cha
ban hnh b tiu ch nh gi cht lng CTT chung nn nh trng gp kh
nhiu kh khn khi thc hin cng tc ny.
- Chu k nh gi cht lng CTT thng l 5 nm (theo thi gian o to ca
mt kha hc).
b) Thu thp kin phn hi ca cu sinh vin v cht lng ca CTT
- Thit lp phiu thu thp kin phn hi ca cu sinh vin v cht lng CTT.
Trong phiu ny a ra cc cu hi gi c th v CTT tp hp c
kin ca h cng nhiu cng tt (xem Biu s 2 ph lc). Cng tc ny tin
hnh c ba nm nay. Tuy nhin kt qu cn hn ch do s lng kin phn
hi t cu sinh vin cn t.


- 214 -

c) Thu thp kin phn hi ca nh s dng lao ng v cht lng ca CTT

- Thit lp phiu thu thp kin phn hi ca nh s dng lao ng v cht
lng CTT. Tng hp x l thng k ni dung phn hi v ra cc ni dung
cn iu chnh, b sung v CTT p ng cc nhu cu ca nh s dng lao
ng (xem Biu s 3 ph lc).
- Cng tc ny ang c trin khai ti trng. Vic tng hp kt qu v x l s
liu c tin hnh vo cui mi nm hc. Tuy nhin cng tc ny cn gp
nhiu kh khn do s phiu phn hi ca nh s dng lao ng rt hn ch.
Cng tc ny thng kt hp thc hin vo ngy hi vic lm t chc vo
thng t hng nm.
2.2.2. nh gi hot ng o to
nh gi cc hot ng o to c tin hnh theo cc ni dung sau y:
- Cc hot ng o to phi m bo ng tin trong k hoch ging dy v
hc tp ca nm hc. Cn c vo thi kha biu cn b theo di tin ca
Phng BCL&TTGD tin hnh kim tra vic thc hin hng ngy. Hng tun
i chiu s liu vi b phn qun l thi kha biu (gm c theo di dy b,
dy tng cng...) v bo co nh gi vic thc hin cho Ban Gim hiu.
- Cng tc t chc thi, kim tra nh gi kt qu hc tp phi thc hin ng theo
quy ch o to ca B GD&T, cng nh quy nh ca nh trng.
- Cc hc phn u phi xy dng ngn hng thi. Nh trng khuyn khch
thc hin rng ri hnh thc thi trc nghim trong cc hc phn. thi trc
nghim phi m bo y cc yu cu sau y: phn bit, kh, tin
cy v phng on (on m). Trong phng on cng nh cng tt.
tin cy ca thi c nh gi bi phn mm Vitesta. Hin ti cha xy
dng c c y ngn hng thi cho cc hc phn. Theo k hoch s
trin khai v hon thin cng tc ny trong nm hc 2014 2045.
- Thnh lp b phn kho th t chc cng tc thi, kim tra v nh gi kt qu
hc tp. Hin ti cha thnh lp b phn kho th c lp m vn do Phng o
to m nhim. Theo k hoch s trin khai thnh lp T Kho th trc thuc
Phng BCL&TTGD trong u nm hc 2014 2015.
2.3. m bo cht lng ngi hc
Ngi hc l sn phm trc tip ca trng i hc. Do vy cng tc BCL
ngi hc l ht sc quan trng trong cng tc BCLBT. BCL ngi hc c th
hin trong cc ni dung sau y:
- Tuyn sinh u vo: Thc hin cht ch khu tuyn sinh u vo, tuyn ng
tiu chun quy nh s BCL ca ngi hc khi vo trng.
- 215 -

- Hng dn y v chng trnh o to, cc quy nh v kim tra nh gi

cho ngi hc.
- m bo thc hin y cc chnh sch x hi cho ngi hc. To iu kin
tt nht cho ngi hc tham gia cc hot ng vn ngh, th dc th thao v cc
hot ng x hi khc.
- T chc rn luyn o c, li sng cho ngi hc, gn kt mt thit vi gio
dc chuyn mn.
- nh gi kt qu hc tp ca ngi hc chnh xc, khch quan, minh bch,
trung thc v kp thi.
- To iu kin thun li cho ngi hc tm kim vic lm trong thi gian cn i
hc v sau khi ra trng.
- Tt cc lp sinh hot (qun l) u c GV ch nhim (c vn hc tp) h tr
ngi hc trong sut thi gian hc tp ti trng. Ngi hc c gp nh
gi cng tc ca GV ch nhim theo tng hc k (xem Biu s 4 ph lc).
Tt c cc ni dung ny ang trin khai tch cc v c hiu qu trong ton
trng .
2.4. m bo cht lng c s vt cht v ti chnh
2.4.1. m bo cht lng c s vt cht
Cng tc m bo c s vt cht gm cc ni dung sau y:
a) Cc ging ng, phng hc c din tch m bo theo quy nh. y cc
trang thit b phc v cho hot ng ging dy. y nh sng v thong
mt...
b) Phng th nghim, xng thc hnh c y my mc, thit b ti thiu phc v
cho ngi hc thc hin cc bi th nghim ca cc hc phn trong chng trnh
o to. Hin ti s lng phng th nghim trong nh trng cn hn ch. Theo
k hoch chin lc ca nh trng s hon thin trong giai on t 2015 -
2020.
c) Th vin c y cc gio trnh, ti liu v sch tham kho cho cc ngnh
o to trong trng. C th vin in t ni mng vi th vin ca cc trng
c cng ngnh o to trong nc v quc t. Hin ti cha c th vin in t
ni mng vi cc trng c cng ngnh o to trong nc v quc t. Ni
dung ny s trin khai trong giai on 2015 2016.
d) C cc phng dnh cho bo co chuyn , hi tho khoa hc, phng Lab...
e) C khu k tc x, vui chi, gii tr v hot ng th dng th thao cho ngi
hc.
- 216 -

f) C din tch cy xanh to bng mt, h v i phun nc, gp phn ci

thin mi trng trong khun vin ca trng.
Cc ni dung d, e, v f theo k hoch chin lc ca nh trng s c trin
khai hon thin trong giai on t 2020 - 2030.
2.4.2. m bo cht lng cng tc ti chnh
Ti chnh l yu t ht sc quan trng cho cc hot ng ca BCL bn trong.
Khng c ngun ti chnh th khng th trin khai tt c cc hot ng v BCL c.
m bo cht lng ti chnh gm cc ni dung sau y:
- Xy dng k hoch ti chnh hng nm y v r rng. m bo cn i cho
tt c cc hot ng BCL bn trongca nh trng.
- To ngun ti chnh hp php ngy cng tng p ng y cc nhu cu
ca cng tc BCLBT.
2.5. Trin khai vn ha cht lng trong trng i hc
2.5.1. Khi nim v vn ha cht lng
Trc tin xin nhc li khi nim v vn ha cht lng (VHCL): VHCL l
hot ng BCL c gn vi cuc sng thng nht ca trng i hc v c
xem l trch nhim chung ca tt c cc thnh vin ca cng ng hc thut, ging
vin, cn b, nhn vin v sinh vin . Hay ni gn li th VHCL l mt loi vn ha
t chc trong vic nng cao cht lng c xem l mt vic lm thng xuyn.
Hip hi cc trng i hc chu u (EUA) l mt trong nhng t chc u tin
s dng thut ng vn ha cht lng. EUA cng thc hin d n VHCL t nm
2002 n 2006 vi mc tiu tng cng nng lc cho cc trng i hc trong hip hi
nhm p ng cc nhu cu ngy cng tng ca gio dc i hc trong vic a ra nhiu
dch v hn, vi cht lng cao hn m khng lm tng cc ngun lc tng ng.
Cc yu t ca VHCL gm c:
- Yu t vn ha/tm l: cc gi tr, s tin tng, s mong i v s cam kt
i vi cht lng.
- Yu t qun l gm cc quy trnh c xc nh r rng nhm mc ch
nng cao cht lng v iu phi cc n lc c nhn.
VHCL trong trng i hc gm c cc ni dung chnh sau y:
- Xem sinh vin l trung tm ca cc mt cng tc trong nh trng. Tt c
mi hot ng trong nh trng u hng ti sinh vin v m bo cho
vic nng cao cht lng o to.
- Gia cc n v trong nh trng c s chia s v s hu cht lng bn
trong trng i hc mt cch t gic v xem l trch nhim ca mnh
trong hot ng BCLBT.
- 217 -

- C s lnh o cht ch ca cc cp qun l t thp cho n cao.

- Lun ng h vic nh gi, phn bin t cc n v, c nhn t bn ngoi v
cng tc BCL.
2.5.2. Mi quan h gia VHCL v h thng BCL bn trong
T khi nim v VHCL nu trn ta thy r rng gia h thng BCLBT v
VHCL c mi quan h gn kt cht ch vi nhau v phi c c hai yu t tm l v
qun l th mi c th hnh thnh VHCL mt trng i hc. Nu ch c mt trong
hai yu t ny th khng bao gi c th hnh thnh VHCL c.
Gia VHCL v h thng BCL bn trong c mt mi quan h hu c v ph
thuc ln nhau. Nu ch c h thng BCLBT thi th s khng th to ra cht lng
bn vng c. Nhng khi kt hp VHCL v h thng BCLBT (cc quy trnh ct
li, h thng cc vn bn, cc ch ti cn thit) th s to ra cho mi ngi cc thi
quen t gic tham gia vo cng tc BCL (Hnh 3).
2.5.3. iu kin c VHCL trong mt trng i hc:
- C y h thng v cc quy trnh BCL ct li, trong BCL dy v hc
l quan trng nht.
- C k hoch chin lc y v xy dng v pht trin nh trng















Hnh 3: S mi quan h gia vn ha cht lng v c cu BCLBT
- c s ng thun v tham gia rng ri ca cc bn lin quan. Trong quan
trng nht l gia lnh o nh trng v nh s dng lao ng, cc t chc x
hi, cc t chc ngh nghip...
Cc quy trnh BCL ct li
Cc quy trnh v cng c kim
tra, nh gi nng cao cht
lng
Cam kt i vi vn ha cht
lng
Mc c nhn: C nhn t
nguyn cam kt i vi cht
lng
Mc tp th: Thi v
nhn thc ca c nhn i vi
vn ha t chc
Vn ha cht lng
S phi hp v
chia s thng tin
- 218 -

- Cc thng tin lun c phn hi a dng, cp nht, c chia s v s dng

ci thin cc hot ng kp thi.
- Vic gim st, nh gi, iu chnh cc hot ng dy v hc c tin hnh
thng xuyn.
Tuy nhin hin nay vic xy dng VHCL vn cn gp rt nhiu kh khn. xy
dng VHCL y trong mt trng i hc theo chng ti cn c mt s yu t sau y:
- Tng cng s t ch v cng tc tuyn sinh v t ch v ti chnh cho cc
trng i hc. y l yu t cn thit nht to ra s cnh tranh cng bng,
minh bch gia cc trng i hc cng lp v t thc.
- Nng cao trch nhim gii trnh ca trng i hc v quyn c thng tin,
cht vn y ca ngi hc.
- i vi cc trng cng lp, nh nc phi gn vic cp pht kinh ph vi cc
yu cu v cht lng ch khng cp theo u sinh vin.
3. Kt lun
Hin ti cng tc BCLBT ca Trng i hc Kin trc Nng c cc
nhng im mnh sau y:
- hon thnh bo co t nh gi cht lng trng i hc, hiu chnh v b
sung ln th nht. Lp k hoch pht huy cc im mnh v khc phc cc im
yu c th ng k nh gi ngoi vo nm 2016.
- i ng ging vin c kh nng p ng tng i y nhu cu o to ca
nh trng.
- iu chnh li ton b CTT ca cc ngnh theo Thng t 57/2012/TT-
BGDT ca B GD&T. Hot ng o to ng tin v c gim st
cht ch.
- Ging ng, phng th nghim, th vin... tiu chun v din tch sn xy
dng theo quy nh.
Mt s im yu cn khc phc:
- i ng ging vin cha cn i v mt tui i v kinh nghim ging dy. T
l ging vin c trnh tin s cn thp, cha t yu cu theo quy nh.
- Cng tc nghin cu khoa hc v hp tc quc t cn yu, cha t cc yu cu
v tiu ch t nh gi.
- Trang thit b ca cc phng th nghim v xng thc hnh cn hn ch.
Trong thi k hi nhp quc t, vic xy dng v pht trin h thng BCLBT
v trin khai y cc hot ng c hiu qu ca BCLBT l ht sc quan trng, c
ngha sng cn i vi s nghip o to cng nh vic thc hin s mng ca mt
- 219 -

trng i hc. Cng tc ny to tin cho vic xy dng v pht trin VHCL ca
nh trng.
Cng tc BCLBT phi c lin tc cng c, i mi v pht trin khng
ngng p ng cho nhu cu nng cao cht lng o to ca mt trng i hc.

Ti liu tham kho
1. Bo co t nh gi Trng i hc Kin trc Nng, 12/2013.
2. Richard Lewwis (2012). Cc thnh phn c bn ca h thng m bo cht
lng bn trong. K yu Hi tho Xy dng h thng m bo cht lng v
vn ha cht lng trong cc trng i hc.
3. V Th Phng Anh (2012). Xy dng h thng m bo cht lng bn
trong: Kinh nghim t UEF. K yu Hi tho Xy dng h thng m bo cht
lng v vn ha cht lng trong cc trng i hc.
4. Nguyn Kim Dung, L Vn Ho (2012). Xy dng v pht trin vn ha cht
lng ti cc trng i hc Vit Nam: Ni dung v thch thc. K yu Hi
tho Xy dng h thng m bo cht lng v vn ha cht lng trong cc
trng i hc.
5. Richatrd Lewwis (2012). Vn ha cht lng trong cc c s gio dc i
hc. K yu Hi tho Xy dng h thng m bo cht lng v vn ha cht
lng trong cc trng i hc.
6. Nguyn Kim Dung, L Vn Ho (2012). H thng IQA cc trng i hc
Vit Nam Nhu cu v cc iu kin cn thit pht trin. K yu Hi tho
Xy dng h thng m bo cht lng v vn ha cht lng trong cc
trng i hc.
7. Trung tm Kim nh cht lng gio dc, i hc Quc gia H Ni (2013).
Ti liu hc tp m-un A: Kin thc chung v m bo cht lng v kim
nh cht lng.
8. Le Cong Toan, Nguyen Quang Anh, Nhan Thi Thuy (2014). Internal Quality
Assurance: The Key To Enhance The Quality of Higher Education, Asia-Pacific
Quality Network Conference & Annual General Meeting, Hanoi, Vietnam, 7&8
Mar 2014.
9. Cc KT&KCLGD (2011). Hi tho Tp hun Xy dng h thng cng c
thng tin phn hi kt qu gio dc i hc.



- 220 -

Ph lc:
Biu s 1

B GIO DC V O TO
TRNG I HC KIN TRC NNG

PHIU THU THP KIN PHN HI T SINH VIN
V HOT NG GING DY CA GING VIN
( gp phn thc hin quy ch dn ch, to iu kin sinh vin phn hi kin ca mnh
v hot ng ging dy ca ging vin)

Tn hc phn: M hc phn:
Ngnh hc:
H v tn ging vin: Ngy phn hi kin:
Bn la chn mc ph hp nht theo suy ngh ca mnh v tng ni dung trong hot ng
ging dy ca ging vin v hc phn ny v click vo ct tng ng trong bng di y:
MC LA CHN
NI DUNG LY KIN PHN HI
Rt
tt
Tt
Cha
tt
Khng
tt
I. Cng tc chun b ging dy, ni dung, phng php
ging dy v tc phong s phm ca ging vin (GV)

1
Nu r mc tiu, v tr, yu cu v ni dung trng tm ca
hc phn.

2
Cc kin thc ca hc phn c trnh by r rng, logic,
c s dn dt hp l gia cc vn khc nhau.

3
S dng cc phng php ging dy tch cc, to hng th,
say m v gip cho SV tip thu mt cch ch ng .

II. Hc liu phc v ging dy, hc tp v thi gian ging
dy ca GV

4
Cung cp y Bi ging, cng chi tit hc phn v
Lch trnh ging dy cho sinh vin (SV)

5
Gii thiu y cc ti liu tham kho chnh v tham
kho m rng cn thit cho hc phn.

6
Vo lp v ra lp ng gi, phn b cc tit ging hp l
theo ng Lch trnh ging dy.

III. Trch nhim v s nhit tnh ca GV i vi SV
7 Gii p y v k lng cc thc mc ca SV.
8
Giao cc cu hi n tp, bi tp sau mi chng v c kim
tra vic thc hin ca SV.

9
Qun l lp hc cht ch, c quan tm n qu trnh hc
tp ca tng SV.

10
Thc hin y cc quy nh v hot ng ging dy
(im danh, ghi s u bi,...)

IV. Kh nng ca GV trong vic khuyn khch sng to v
t duy c lp ca SV trong qu trnh hc tp.

11
Nu ra nhng vn v tnh hung khc nhau SV cng
tham gia gii quyt.

12
Giao mt vi ni dung ca hc phn cho SV t nghin cu
v trnh by trc lp di s hng dn ca GV.

- 221 -

V. S cng bng ca GV trong kim tra nh gi qu trnh

v nh gi kt qu hc tp ca SV

13
GV thc hin vic kim tra nh gi v cho im nh gi
qu trnh hc tp ca SV cng bng, minh bch.

14
Tr bi kim tra thng xuyn v thi gia hc phn (nu
c) ng quy nh.

VI. Nng lc ca GV trong t vn v t chc, hng dn
hot ng khoa hc cho SV

15
Ph bin danh mc ti nghin cu khoa hc do b mn
gi cho SV

16
Hng dn, ng vin SV tham gia cc hot ng nghin
cu khoa hc nh: vit bi ng cc tp ch, tham gia hi
tho, hi ngh khoa hc, ng k v thc hin ti nghin
cu khoa hc,


kin khc( nu c):








TRN TRNG CM N!

























- 222 -

Biu s 2

B GIO DC V O TO
TRNG I HC KIN TRC NNG

PHIU THU THP KIN PHN HI T SINH VIN
V CHT LNG CA CHUYN NGNH/NGNH O TO
( gp phn thc hin quy ch dn ch, to iu kin sinh vin tt nghip thc hin chnh
kin ca mnh v cht lng ca chuyn ngnh/ngnho to)

H v tn sinh vin: Nm sinh:
Gii tnh: Nam N Kha hc:
Ngnh hc:
Nm tt nghip: Xp loi tt nghip:
Trung bnh Kh Gii Xut sc
a ch c tr trc khi vo i hc:
a ch lin h khi cn:
in thoi: Fax: E-mail:
Ngy phn hi kin:
Bn la chn mc ph hp nht theo suy ngh ca mnh v tng ni dung trong bng
sau v click vo ct tng ng trong cc ct di y:
I. Chng trnh ca ngnh/chuyn ngnh o to
Rt
tt
Tt
Cha
tt
Khng
tt
1 Mc tiu ca ngnh o to ph hp vi yu cu x hi
2
Chun u ra ca ngnh o to nu r kin thc, k nng
v phm cht ngi hc cn t c

3
Cc mn hc tch hp c cc kin thc v k nng theo
chun u ra ca ngnh o to

4 Trnh t cc mn hc ca ngnh o to c thit k logic
5 T l gia l thuyt v thc hnh hp l
6
Chng trnh c nhiu mn hc t chn p ng nhu cu
ca ngi hc

II. Qu trnh ging dy hc tp nghin cu khoa hc
Rt
tt
Tt
Cha
tt
Khng
tt
7
Hot ng ging dy ca ngnh o to gn vi nh
hng ngh nghip

8
Ngi hc c rn luyn pht trin k nng gii quyt
vn

9
Ngi hc c to iu kin pht trin k nng lm
vic c lp, nghin cu khoa hc.

10
Cc i thc tp trang b thit thc kinh nghim ngh
nghip cho ngi hc

11
Cc trang thit b ging dy ph hp c s dng hiu
qu

12
Cc phng thc kim tra nh gi kt qu hc tp ph
hp vi tnh cht v c th ca tng mn hc

13
nh gi kt qu hc tp khch quan v c thng bo
kp thi

14
Phn ln ging vin c phng php ging dy tch cc,
ph hp

- 223 -

16
Hng nm ngi hc c giao lu trc tip vi Hiu
trng, Ch nhim khoa, Trng cc phng ban phn
hi v cc hot ng ca trng.

III. Cc hot ng h tr v c s vt cht
Rt
tt
Tt
Cha
tt
Khng
tt
17
Trng c cc kha nng cao nng lc ngoi ng v cng
ngh thng tin ngoi chng trnh

18
Cc yu cu hp l ca ngi hc c gii quyt kp thi
v trit .

19
Phn ln cn b nhn vin phc v c trnh chuyn mn
nghip v p ng yu cu

20
Th vin cung cp y gio trnh v ti liu tham kho
cho ngnh o to

21 Th vin c ch cho sinh vin hc tp v nghin cu
22
Cc hot ng ngoi kha h tr thit thc cho hc tp v
nghin cu

23
Ngi hc c bo m cc ch chnh sch x hi kp
thi v y .

24
C s vt cht cho hc tp nghin cu p ng yu cu
ca chuyn ngnh/ngnh o to

IV. nh gi chung
Rt
tt
Tt
Cha
tt
Khng
tt
25
Ngi hc c trang b kh y kin thc v k nng
cho ngh nghip

26
Ngi hc c bi dng v phm cht, o c ngh
nghip

27
Trng i hc Kin trc Nng l Trng i hc tin
cy v uy tn o to v nghin cu khoa hc

28
nh gi chung ca bn v cht lng o to ca chuyn
ngnh/ngnh ny ca trng


kin khc( nu c):






TRN TRNG CM N!











- 224 -

Biu s 3

B GIO DC V O TO
TRNG I HC KIN TRC NNG

PHIU KHO ST
KIN PHN HI CA NH TUYN DNG
V CHT LNG O TO I VI SINH VIN TT NGHIP

Ngy kho st: / / 20
Trng i hc Kin trc Nng trn trng nh Qu t chc cho kin phn hi
ca nh tuyn dng i vi sinh vin tt nghip ca Trng v ang lm vic ti Qu t
chc. Mi kin ng gp ca Qu t chc rt l qu bu trong vic ci tin chng trnh v
cht lng o to ca Trng nhm p ng nhu cu ca cc nh s dng lao ng. Chng
ti m bo cc thng tin c nhn trong Phiu kho st ny hon ton c bo mt.
thun tin trong cu hi v tr li, chng ti xin dng chung mt t T chc
cho tt c cc loi hnh c quan/doanh nghip/cng ty/trng hc
Tn T chc: ...................................................................................................................................
a ch: ............................................................................................................................................
Xin Qu t chc in du X vo ph hp nht cho cu hi 1 v 2 di y
1. Loi hnh ca T chc:
Nh nc Lin doanh Trch nhim hu hn
C phn 100% vn nc ngoi Phi chnh ph
Loi hnh khc: .........................................................................................................................
2. Lnh vc hot ng ca T chc:
Gio dc Kin trc K thut
Thng mi Y Dc Cng ngh thng tin
Nng lm, thy sn in lc Ti chnh, ngn hng
M thut ng dng Xy dng Du lch, khch sn, nh hng
Lut Vn ho ngh thut
Lnh vc khc (xin nu r): ......................................................................................................
3. Qu T chc thng tuyn dng sinh vin tt nghip cc ngnh o to no cho cc v
tr bt u vo vic:
(Xin nh du X vo tt c cc ngnh Qu T chc tuyn dng)
Khoa hc t nhin Khoa hc x hi & nhn vn M thut ng
dng
Cng ngh thng tin Nng lm, thy sn Y Dc
Xy dng K thut Kin trc
Bin phin dch
Ngnh khc (xin nu r): ..........................................................................................................
4. Nhng v tr m sinh vin tt nghip Trng i hc Kin trc Nng thng c
b tr khi mi c tuyn dng:
Nhn vin Tr l T vn
Qun l Khc: .
5. Trung bnh thi gian sinh vin tt nghip Trng i hc Kin trc Nng lm vic
ti Qu T chc bao lu:
Di 6 thng T 6-12 thng T 2-4 nm Trn 4 nm




- 225 -

Qu T chc nh du X vo ph
hp nht ct bn tri nh gi
mc quan trng ca tng yu t
i vi Qu T chc:
Thang o ca ct tri
1 = Khng quan trng
2 = Cha quan trng
3 = Quan trng
4 = Rt quan trng

Qu T chc nh du X vo ph hp nht
ct bn phi v mc hi lng ca Qu T chc
i vi sinh vin tt nghip Trng i hc Kin
trc Nng v ang lm vic ti Qu T
chc:
Thang o ca ct phi
1 = Khng hi lng
2 = Cha hi lng
3 = Hi lng
4 = Rt hi lng
6. Kin thc, k nng v nng lc nghip v
4 3 2 1 6.1. Nng lc giao tip: 1 2 3 4
4 3 2 1 - Ni 1 2 3 4
4 3 2 1 - Vit 1 2 3 4
4 3 2 1 - Lng nghe 1 2 3 4
4 3 2 1 6.2. Nng lc ng dng kin thc chuyn mn 1 2 3 4
4 3 2 1 6.3. Kin thc chuyn ngnh 1 2 3 4
4 3 2 1 6.4. K nng s dng my tnh 1 2 3 4
4 3 2 1 6.5. K nng t duy logic 1 2 3 4
4 3 2 1 6.6. Kh nng khai thc s dng d liu nh lng 1 2 3 4
4 3 2 1 6.7. Kh nng phn tch, phn bin 1 2 3 4
4 3 2 1 6.8. Nng lc nghin cu khoa hc 1 2 3 4
4 3 2 1 6.9. Nng lc ngoi ng 1 2 3 4
4 3 2 1 6.10. Kh nng thch nghi vi nhng thay i 1 2 3 4
6.11. Trong 10 k nng/nng lc trn, k nng/nng lc no quan trng nht i vi Qu
T chc (K nng s my): ......................................................................................................
7. Phm cht c nhn
4 3 2 1 7.1. Tnh t tin vo kh nng ca bn thn 1 2 3 4
4 3 2 1 7.2. Tnh k lut 1 2 3 4
4 3 2 1 7.3. Tnh c lp 1 2 3 4
4 3 2 1 7.4. Tnh ham hc hi 1 2 3 4
4 3 2 1 7.5. Tnh sng to 1 2 3 4
4 3 2 1 7.6. ng lc lm vic 1 2 3 4
4 3 2 1 7.7. K nng quan h vi ng nghip v cp trn 1 2 3 4
4 3 2 1 7.8. Hiu bit v trch nhim ngh nghip 1 2 3 4
4 3 2 1 7.9. Bit im mnh v im yu ca bn thn 1 2 3 4
7.10. Trong 9 phm cht c nhn trn, phm cht no quan trng nht i vi Qu T
chc (Phm cht s my): ........................................................................................................
8. K nng v nng lc t chc , iu hnh
4 3 2 1 8.1. Nng lc t chc v iu phi nhim v 1 2 3 4
4 3 2 1 8.2. Nng lc sp xp cng vic theo th t u tin 1 2 3 4
4 3 2 1 8.3. Nng lc nhn dng, tng hp v x l vn 1 2 3 4
4 3 2 1 8.4. Nng lc lnh o qun l 1 2 3 4
4 3 2 1 8.5. K nng thuyt trnh 1 2 3 4
4 3 2 1 8.6. K nng thng lng 1 2 3 4
4 3 2 1 8.7. Tnh chuyn nghip 1 2 3 4
4 3 2 1 8.8. Tnh ch ng 1 2 3 4
8.9. Trong 8 k nng/nng lc kinh doanh trn, k nng/nng lc no quan trng nht i
vi Qu T chc (K nng s my): ........................................................................................
- 226 -

9. Mc Trng i hc Kin trc Nng chun b hnh trang cho sinh vin tt
nghip lm vic:
Khng ph hp Cha ph hp Ph hp Rt ph hp
10. Theo Qu T chc, nhim v cc sinh vin tt nghip Trng i hc Kin trc
Nng ang m nhn c ph hp vi chuyn ngnh o to khng:
Khng ph hp Cha ph hp Ph hp Rt ph hp
11. Sau khi tuyn dng, cc sinh vin tt nghip Trng i hc Kin trc Nng phi
i hc thm cc kho bi dng c th m nhn nhim v:
(nh du X vo tt c nhng kho hc bt buc)
Khng tham d kho hc no
B tr kin thc chuyn mn nghip v
B tr k nng nghip v chuyn mn
B tr k nng v cng ngh thng tin
Nng cao k nng ngoi ng
B tr cc k nng mm
Khc (xin ghi r): ......................................................................................................................
12. Theo Qu T chc nhng gii php no sau y s gip nng cao kh nng sinh vin
tt nghip p ng yu cu ca cc nh s dng lao ng:
(nh du X vo tt c nhng gii php ph hp nht)
Cc nh s dng lao ng nhn sinh vin thc tp
Thi lng thc tp ca sinh vin c tng thm
Chng trnh o to c xy dng vi s tham gia ca cc nh s dng lao ng
Sinh vin c hc cc kho b tr cc k nng mm p ng yu cu x hi
Sinh vin c rn luyn cc phm cht c nhn p ng yu cu ca th trng lao ng
Hng nm Trng c chng trnh giao lu trng i hc nh s dng lao ng
Hng nm Trng i hc c kho st v s hi lng ca cc nh s dng lao ng i
vi sinh vin tt nghip
Cc nh s dng lao ng cp nht hng nm yu cu v chuyn mn nghip v i vi
cc ngnh o to ca Trng i hc
Trng i hc phi hp vi cc nh s dng lao ng t chc xe-mi-na cho sinh vin
Cc nh s dng lao ng t hng sinh vin nghin cu khoa hc theo yu cu thc tin
Cc gii php khc (xin nu r):




TRN TRNG CM N!














- 227 -

Biu s 4

B GIO DC V O TO
TRNG I HC KIN TRC NNG

PHIU THU THP KIN PHN HI T SINH VIN
V HOT NG CA GING VIN CH NHIM
( gp phn thc hin quy ch dn ch, to iu kin sinh vin phn hi kin ca mnh
v hot ng ca ging vin ch nhim-GVCN)
Tn lp hc: Ngnh hc:
B mn/ khoa: Hc k: Nm hc:
H v tn GVCN: Ngy phn hi kin:
Bn la chn mc ph hp nht theo suy ngh ca mnh v tng ni dung trong hot
ng ca GVCN v click vo ct tng ng trong bng di y:
MC LA CHN
NI DUNG LY KIN PHN HI
Rt
tt
Tt
Cha
tt
Khng
tt
I. Nhim v ca GVCN Tun gio dc cng dn-SV u
nm, u kha hc.

1
Tham gia qun l cc bui sinh hot ca Tun gio dc
cng dn SV u kha, u nm hc; thu nhn, nh gi
xp loi bi thu hoch ca SV

2
xut BCS, BCH chi on; chia t nhm hc tp, giao
ch tiu v hng dn ng k danh hiu thi ua c nhn,
lp, phn cng nhim v cho cc thnh vin trong lp

II. Nm bt l lch, hon cnh gia nh, tm t nguyn vng
ca SV

3
Nm bt l lch, tm hiu hon cnh gia nh, tm t
nguyn vng ca tng SV

4 C bin php qun l, gip SV hc tp c hiu qu
5
xut min gim hc ph cho SV thuc cc i tng
chnh sch cng bng, chnh xc v kp thi

III. Ph bin ch trng, chnh sch, Quy ch ca B
GD&T v cc Quy nh ca trng n lp SV.

6
Ph bin ch trng, chnh sch, quy ch ca B; quy nh,
ch trng ca trng, ca khoa

7 Gii p thc mc ca SV v nhng ni dung ph bin
8
Thng xuyn nhc nh SV thc hin cc quy nh v vn
ha hc ng, khng vi phm php lut

IV. Theo di, nm chc kt qu hc tp ca SV trong lp
9
Theo di vic hc tp ca SV un nn kp thi nhng vi
phm trong hc tp nh: b gi, i hc mun, tc phong
ln lp, mt trt t trong lp

10
Thng xuyn t vn cho SV v lp k hoch hc k h,
hc li vi lp di hon thnh cc hc phn cha t

11
Lin h vi cc n v lin quan trong trng nm bt
kt qu hc tp v nhc nh SV hc v thi li cc hc phn
cha t, cc chng ch cn thiu nhm m bo iu kin
tt nghip cho SV

- 228 -

V. T chc, hng dn SV tham gia cc hot ng ngoi

kha v cng tham gia vi lp SV; khuyn khch SV nghin
cu khoa hc v tham gia cc k thi do khoa, trng t chc

12
T chc, hng dn SV tham gia cc hot ng ngoi
kha nh: cc hot ng x hi, vn ha, vn ngh th thao
do trng, khoa t chc

13
Thng xuyn cng tham gia cc hot ng ngoi kha vi
lp SV

14
Thng xuyn khuyn khch v hng dn SV tham gia
cc hot ng nghin cu khoa hc

VI. Lm vic nh k vi Ban cn s lp, Ban chp hnh chi
on lp

15
Nm tnh hnh ca lp tun qua, gp cng vic ca lp
trong tun n; mi thng sinh hot lp mt ln nhn
xt tnh hnh lp;

16
Ch tr hp xt nh gi kt qu hc tp v rn luyn ca
SV tng hc k, nm hc, kha hc, ngh khen thng,
xt cp hc bng khuyn khch hc tp cho SV chnh xc,
kp thi v cng khai.


kin khc( nu c):





TRN TRNG CM N!