Professional Documents
Culture Documents
Nm 2014
Bernard
Rolley
Operations
Nicola
s
Bazire
Antoni
o
Belloni
Develop
ment &
Acquisiti
-ons
Group
Managing
Director
Jean-Jacques
Guiony
Bernard
Arnault
Finance
Chairman; CEO
Yves
Carcelle
Patrick
Houel
Fashion &
Leather
Good
Advisor to
the
Chairman
Phillip
e
Pascal
Watches
&
Jewelry
Hnh 4: S t chc
Daniel Piette
Pierre Gode
Investment
Funds
Advisor to the
Chairman
Mark
Weber
Chairman
& CEO
Donna
Karan,
CEO LVMH
Inc.
Chantal
Gaemp
e-rle
Ed
Brenna
-n
PierreYves
Roussel
Human
Resources
& Synergies
Travel
Retail
CEO
Fashion
Division
dch v thng tin th trng th gii, tp trung nghin cu ngnh cng nghip t c tnh
Mercedes s tng trng 38%, BMW tng trng 63% trong nm 2012.
ngn chn s cnh tranh t cc nhn hiu c quyn, v thng hiu cao cp nh
Coach,Prada,Channel..., Louis Vuitton s phi chi tiu nhiu hn vo tip th duy tr c
quyn ca n. n nay Louis Vuitton i trc mt bc khi ra mt cc ca hng trong cc
khu mua sm ln v a ra sng kin tip th kt hp vi Bo tng Quc gia Bc Kinh.
Nhng minh tinh nh Angelina Jolie cng gip cho Louis Vuitton trong vic duy tr thng
hiu. Nhng sng kin ny l cha kha duy tr tnh trng hin nay, nhng s ngy cng tr
nn tn km, t li nhun, khi tin thu nh v chi ph lao ng tng ln.
Tp on m ca Louis Vuitton, LVMH nn xem xt mua li cc nhn hiu c quyn, cao
cp hn na thu ht nhng ngi tiu dng giu c chn thng hiu hng u (Louis
Vuitton) ca tp on ny. LVMH mua c phn trong Hermes nhng vn nn c gng mua
thng hiu cao cp hon ton nm bt c phn khc khch hng thc s giu c.
2. p lc a phng:
2.1. Giai on trc nm 2009: p lc a phng khng cao
S khc bit v th hiu, s thch:
Sc p p ng a phng pht sinh t nhng khc bit v th hiu v s thch ca
khch hng,nhng khc bit v cu trc h tng v cc thi quen tryn thng, nhng s
khc bit v knh phn phi v cc nhu cu ca chnh ph s ti.
Khc bit v s thch v th hiu khch hng l sc
p mnh m v p ng a phng. V vy Louis
Vuitton lun sng to c ngy cng nhiu mu m n
vi khch hng ton cu. Tuy nhin, nhn chung, do xu
hng sng ngoi, nn vi cc thit k vn mang m
phong cch Chu u, chnh phong cch hin i y
thu ht nhiu khch hng khp ni trn th .
Hnh 5: Ti Xch LV
III.
Louis Vuitton (LV) l cng ty chuyn sn xut nhng mt hng t tin nhm em li
ng cp cho ngi tiu dng. Khi mua mt sn phm ca LV, khch hng khng ch n
thun l mua mt sn phm m l mua mt thng hiu. Cng ty kinh doanh trn th trng
khng cnh tranh v gi m cnh tranh v cht lng. Chng t cng ty khng h quan tm
n chi ph b ra cho vic sn xut sn phm l bao nhiu m ch tm cch to ra nhng sn
phm t cht lng v thit k hon ho nht. Nh vy, LV chu sc p thp v chi ph.
Bn cnh , khc bit v s thch v th hiu khch hng l sc p mnh m v p
ng a phng khin Louis Vuitton lun sng to c ngy cng nhiu mu m n vi
khch hng ton cu. Tuy nhin, vi v tr mt thng hiu ng cp, chnh LV l ngi to
ra tro lu, to ra xu th. Nhn chung, cc thit k vn mang m phong cch Chu u, v
chnh phong cch hin i y thu ht nhiu khch hng khp ni trn th gii. V l
m sc p a phng i vi LV l khng cao.
Nh vy, vi sc p chi ph v sc p a phng l khng ng k, Chin lc kinh
doanh quc t m Louis Vuitton theo ui chnh l chin lc quc t. Vy, chin lc quc
t l g? Biu hin nh th no?
8
Chin lc quc t l chin lc m cc doanh nghip theo ui bng cch xut khu
cc sn phm ca mnh ra th trng nc ngoi, khai thc hiu qu cc nng lc ct li ca
mnh ti cc th trng nc ngoi ni m cc i th cnh tranh trn th trng khng
c, hoc c nhng nng lc yu. y cng thng l chin lc ban u m cc doanh
nghip la chn khi bc u thm nhp vo th trng quc t. Cc doanh nghip ny c
xu hng tp trung chc nng nghin cu & pht trin v sn xut sn phm trong nc
v thit lp h thng phn phi v tip th quc gia m doanh nghip kinh doanh hoc da
vo h thng sn c quc gia phn phi sn phm.
Chin lc quc t thng c p dng khi doanh nghip c nhng nng lc ct li
m cc i th cnh tranh nc s ti khng c, hoc kh pht trin, ui kp hoc bt
chc c nn cc doanh nghip ny khng chu sc p phi ni a ha sn phm v phi
gim gi thnh sn phm. Thc hin chin lc quc t, tr s chnh ca hng ng vai tr
trung tm, t tr s chnh cc chnh sch c hoch nh mt chiu ti tt c cc th trng
trn ton cu.
i vi Louis Vuitton, chin lc quc t biu hin qua s khng nh nt c
o, v tr c bit ca cng ty vt ln trn p lc chi ph ln p lc a phng trong
t chc, sn xut v marketing:
Trong t chc: Tr s chnh Paris, Php ng vai tr trung tm, t cc chnh
sch c hoch nh mt chiu ti tt c cc phn cn li ca h thng trn ton cu.
Trong sn xut: Sn phm ca LV ch c sn xut M, Php v Ty Ban Nha ri
xut khu ra ton th gii
Sn phm c lm bng tay vi tt c tm huyt ca nhng ngi th hng u th
gii. Chnh v vy, sn xut ti 2 nc ch yu v sau xut khu n tt c cc th
trng, mang li LV cc li th r rt v tit kim chi ph to lp doanh nghip v hn
ch c s r r ca b quyt cng ngh.
Trong marketing:
V sn phm: Sn phm ca LV lun c trng vi ho tit Monograms c
cp bng sng ch, nh, bn v p, t thay i mu m m vn c a chung theo
thi gian. N to nn n tng va c o (cho d sn phm c sn xut hng
lot) li va th hin c ng cp, s giu sang ph qu ca khch hng.
Quy trnh sn xut nghim ngt, qun l cht ch tng sn phm.
Lin tc thc hin cc bin php chng hng gi
t ton b sn phm , li thi hoc bn li gi phi chng cho nhn vin vi
yu cu khng c chuyn nhng cho ngi khc
V gi bn: Khng bao gi gim gi, thay vo , LV lin tc tng gi loi
b dn nhng khch hng phn khc thu nhp thp.
9
V th trng:
Knh phn phi: Sn phm c phn phi trc tip n tt c th trng trn
ton cu thng qua cc ca hng c lp ca n. Sn phm ca LV chnh hng ch c th tm
thy ti cc ca hng ny, ngoi ra khng by bn ti bt c ni no khc. Nhng sn phm
ca LV cn c phn phi thng qua nh bn l trn mng l eluxury.com
Mi nm, ch tch kim tng gim c ca Vuitton u tm cch chinh phc
thm mt x. Bi ngy nay, ph n (k c thiu n) thch phm cht hn l s lng. M
Louis Vuitton l mn hng p ng nhu cu ca h
Nm 2008, thu nhp c c t vic xut khu ra th trng nc ngoi c
biu din nh sau:
Cc nc chu u khc
21%
M
Nht
20%
19%
Cc nc chu khc
Khc
(Ngun: www.lvmh.com/press)
Hepburn, Douglas Fairbanks, Sharon Stone, hay nhng nh thit k thi trang Jeanne
Lanvin, Karl Lagerfeld LV cn mi c chnh khch qung co cho mnh, nh cu nguyn
th Nga Mikhail Gorbachev. cng nh mt nt c v l, mt cch lm nn s khc bit,
tch bit ca mnh khi nhng th hiu bnh dn, tro lu nht thi v khng nh v tr cp
cao ca thng hiu.
LV Lin tc rt tin vo qung co trn phng tin truyn thng v tin hnh
thc hin video qung co pht hnh rng ri trn mng. Pht video qung co trn CNN v
BBC cng nh ti cc rp chiu phim khp ni trn th gii.
2. Chin lc kinh doanh quc t Louis Vuitton ang theo ui hin nay:
Nm 2008, khng hong ti chnh bt u t M, ko theo sau l suy thoi kinh t
ton cu. Ngi dn mt t tin vo ti tin ca mnh khi hng ngy phi i mt vi nhng
thng tin v vic c thm doanh nghip b ph sn hay ng ca, t l tht nghip gia tng,
ct gim lng. Khng ly lm l khi doanh s bn hng ca cc nh sn xut trong ngnh
cng nghip thi trang v nht l hng ho xa x b gim st.
Th nhng, iu c bit l Louis Vuitton vn kin nh theo ui chin lc quc t,
khng nhng th cn c nhng hnh ng rt to bo. Chin lc quc t ca Louis Vuitton
trong giai on hin nay c th hin qua nhng mt sau:
Trong t chc: Vn mt tr s chnh Paris, Php gi vai tr trung tm, quyt nh
mi chnh sch, hoch nh n ton b h thng ca hng LV trn th gii.
Trong sn xut: Mc cho suy thoi kinh t, i ng nhn vin ca LV vn l mt
trong nhng i ng c tr lng cao nht v c thc y sn xut ra nhng
sn phm c cht lng cao nht.
Thay v sn xut phn tn nhiu khu vc tit kim chi ph, sn phm ca
LV vn c sn xut tp trung M, Php v Ty Ban Nha ri xut khu ra ton th gii
Thay v chuyn sang sn xut bng my mc tng nng sut v tit kim chi
ph nhn cng, Louis Vuitton tip tc s dng lao ng th cng, xem y chnh l yu t
lm nn gi tr kt tinh trong sn phm, lm nn gi tr thng hiu.
Trong marketing:
V sn phm:
5/2013, Louis Vuitton cho ra mt dng sn phm khng logo.
Nu trong nhng nm 70 v 80, phng php qung b hnh nh bng logo (vi
Louis Vuitton l monogram huyn thoi) l chiu ch o to nn cn st hng hiu chu
, th hin ti, LV ph nh n bng vic ra mt dng sn phm khng logo. Theo cc nh
phn tch, y l mt trong nhng bc i xc lp tnh 'c nht v nh' trong cc sn phm
ca hng Louis Vuitton. Nu u ngi tiu dng cng thy cc sn phm mang thng
hiu LV hoc in hnh monogram, th cc sn phm ny s b xem l 'thng thy hoc qu
11
thng dng'. Louis Vuitton, Burberry hay Gucci l 3 'nn nhn' ca tnh trng ny. Mt v d
cho h qu ca hin tng qu ph bin ny l gii nh giu mi ni cc thnh ph ln ca
Trung Quc v cc nc chu ang t mua dn cc sn phm hng hiu c logo.
Thay v thanh l sn phm tha, li thi bng h gi, khuyn mi th LV gi
nguyn nhng bin php trc y: t hoc bn duy nht cho nhn vin vi gi phi
chng.
V gi bn:
Vo cc dp l, v nht l trong thi bui kinh t m m, cc i th ca Louis
Vuitton nh Gucci, Hermes hay ngi anh em Dior u thc hin chnh sch gim gi
nhng vi Louis Vuitton th iu ny l khng tng. Khng nhng th, LV cn tng gi
tip tc cht lc tng lp khch hng thng lu ca mnh.
V th trng:
Knh phn phi: Vn thng qua cc ca hng c lp ca LV v nh bn l
trn mng eluxury.com
Nm 2013, LV s khng gia tng s lng ca hng m a ra chin lc s
tp trung vo pht trin cc sn phm cao cp ca cng ty, v s t b k hoch thit lp
thm cc ca hng ph phc v tng lp th hai v th ba trong x hi ngn chn cc sn
phm ca hng tr nn qu ph bin. y l mt n lc vt qua s b tc tng trng.
Bi theo bo co ti chnh ca Louis Vuitton nm 2012, MoneyWeek cho bit c s suy
gim r trong tng trng doanh thu, iu phn nh mt tr ngi l s tng trng nhanh
chng lm suy yu s hp dn ca thng hiu thit k c quyn.
-
Tip tc mnh tay cho qung co, s dng hnh nh nhng nhn vt c o:
Khc vi nhng hng hiu khc thng chn nhng c ngi mu xinh p, gi cm lm
gng mt i din, Louis Vuitton vn i theo mt hng ring. Chin dch qung co ca
Louis Vuitton mang tn Core values - Gi tr ct li c thc hin bng cch s dng
cc tn tui ni ting, c du n ring ni bt gia mt bin nhng qung co thi trang
khc, chin dch ny mang hnh nh ca nhng c ngi n lc nhiu t c thnh
tch v danh hiu ca h. Trong s nhng gng mt i din trong chin dch Core
Values ca Louis Vuitton, khng c nhiu ngi tui di 40. Sau y l mt s tn tui
i din cho Louis Vuitton trong thi gian qua:
2012: Huyn thoi quyn anh Muhammad Ali
2011: Ngi ph n p v quyn lc Angelina Jolie
12
13
BI HC KINH NGHIM
Tri qua cc giai on lu di t nhen nhm tng v chic rng tin dng cho du
lch, p ng nhu cu i li ang gia tang cho n cuc chin chng hng gi, ng hnh vi
hng lot thit k mi v tiu biu cho ngnh rng hm, ti xch du lch. Cho n sau khi
Louis Vuitton mt nm 1892, con trai ngi tha k ca Louis thc hin iu m cha
ng cha lm c khi cn ng nhim, mt quyt nh v i to nn tm vc cho
thng hiu LV ngy hm nay l vic a sn phm LV ra thng trng th gii (nm
1893), ni m , ang v s em li cho LV nhiu c hi mi cng nh nhng bi hc qu
gi cho thng hiu danh ting ny t chi ph cho kinh doanh, vic p ng yu cu a
phng,.. t ra cho mnh chin lc kinh doanh quc t ph hp. Phn tch di
y s lm r hn nhng iu trn va cp.
Sc p chi ph v sc p t a phng l c s rng buc, quyt nh chin lc kinh
doanh quc t ca cng ty (hnh thnh thay i). Chin lc kinh doanh quc t li l c
s quyt nh hot ng t chc, sn xut v marketing.
Chin lc quc t c u im l chuyn giao c li th nhng cng mang nhc
im l khng mang tnh kinh t ca a im v khng p ng nhu cu ca a phng.
Theo thi gian, chin lc quc t tr nn khng bn vng khi sc p chi ph v sc
p a phng ngy cng gia tng. i vi mt s doanh nghip khc, ban u th thc hin
chin lc quc t, sau cng phi thay i chin lc p ng tt hn cc nhu cu ca
tng th trng khi mi trng cnh tranh tr nn khc lit hn. c bit, khi sc p buc
phi thay i sn phm v dch v cho ph hp vi th hiu v s thch ca tng th trng
tng ln, cc doanh nghip thc hin chin lc ny s gp thch thc v d b thua thit so
vi cc cng ty linh hot trong vic iu chnh thch nghi ph hp vi iu kin a phng.
p lc chi ph v p lc a phng tuy gy ra sc p v tc ng ln n chin lc
ca cng ty nhng vn c th c ho gii nu cng ty khng nh, nng cao c nng lc
ct li ca mnh. Tc l chin lc quc t vn c th tr thnh mt ng li hp l, lu
di nh trng hp ca Louis Vuitton.
LV la chn chin lc ph hp vi iu kin ca cng ty. Bn cnh , hot
ng hiu qu v tn ti lu di, cng ty khng ch chn ng chin lc m cn n lc,
phi hp nhiu mt: t chc, sn xut v marketing thc hin chin lc kinh doanh ca
mnh.
14
cu hi:
1.ti sao lv li c s khc bit so vi cc hng khc.
V gi tr ct li to nn s khc bit,nhng thit k c o,
2.v sao lv li k gim gi m cn tng gi
Mun khng nh thng hiu,k mun thng hiu b l m i trong
m8at1 khch hng.gim gi lm gim gia trthng hiu
3.ti sao sp ca lv li lm nhi nhiu n vy? do qu ni ting c o
15