.

: Cristina Maslach ,1982

"

".
) (: :
emotional exhaustion


.
depersonalization



.
low personal
accomplishment


.

2
1

6
5
4
3

1
2
3
4
5
6
7
8
9
1
0
11
1
2
1
3
1
4
1
5
1
6
1
7
1
8
1
9
2
0
2
1

2
2