Customer Service Officers & Operations Officers

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Responsibilities

 Responsible for the smooth running of the day-to-day office operations of the branch which
includes front line supervision and authorization of banking transactions.
 To support the branch in all matters related to operations/sales/marketing and achievement of
the branch deposit targets as defined by the Bank.
 To maintain close relationship with customers, handle and resolve customers’ complaints and
problems and consistently probe clients to identify and compromise for a "win-win“ situation
and service fulfillment.
 

Requirements

 Degree in banking related fields from recognized universities/ colleges.

 Possess excellent customer service skill, pleasant personality and excellent communication
skills.
 At least 3 years working experience in banking operations. Those with branch banking
operations experience would be an advantage.
 Resourceful, target oriented, a team player and able to work under pressure to meet deadlines.
 Must have a inclination towards a sales-driven culture.