The document discusses making, changing, and canceling reservations by providing examples of phrases to use for each situation. It includes examples of customers making, changing, and canceling a hotel reservation with a receptionist. The document concludes with activities instructing the reader to practice making, changing, and canceling reservations for restaurants and a cafe.
The document discusses making, changing, and canceling reservations by providing examples of phrases to use for each situation. It includes examples of customers making, changing, and canceling a hotel reservation with a receptionist. The document concludes with activities instructing the reader to practice making, changing, and canceling reservations for restaurants and a cafe.
The document discusses making, changing, and canceling reservations by providing examples of phrases to use for each situation. It includes examples of customers making, changing, and canceling a hotel reservation with a receptionist. The document concludes with activities instructing the reader to practice making, changing, and canceling reservations for restaurants and a cafe.
reservations if you don’t mind. Making Reservations
Customer Good evening. Is this The Beach
Hotel? I have a reservation for a room on Friday night, but I’m afraid I must cancel it. Receptionist I see. I’m sorry, but I must ask you to pay a 20% cancellation charge. Customer Yes, of course. How much is it? Receptionist 10 dollars. Activity 1 Make reservations at the Hard Rock Cafe for: - 8:00pm - 6:00pm - 9:15pm - 7:45pm - 8:30pm Now change from one time to another. Now cancel a reservation you made. Activity 2 Make reservations over the phone for the following restaurants. Then change or cancel them.