Professional Documents
Culture Documents
TYPES OF COMMUNICATION
1. VERBAL
Is the use of language to transfer information through speaking or sign language
It is one of the most common types
Often use during presentations, video conference and phone calls, meetings and one-
on-one conversations.
It is important because it is efficient
It can be helpful to support verbal communication with both nonverbal and written
communications.
2. NONVERBAL
Is the use of body language, gestures and facial expressions to convey information to
others
It can be use both intentionally and unintentionally. For example, you might smile
unintentionally when you hear a pleasing or enjoyable idea or piece of information.
It is important when trying to understand thoughts and feelings.
3. WRITTEN
Is the act of writing, typing or printing symbols like letters and numbers to convey
information.
It is helpful because it provides a record of information for reference.
Is commonly used to share information through books, pamphlets, blogs letters memos
and more
Emails and chat are a common form of written in a workplace
4. VISUAL
Is the act of using photographs, art, drawing, sketches, charts and graphs to convey
information.
Are often used as an aid during presentations to provide helpful context alongside
written and/or written communication.
1. SENDER- the person who intends to convey the message with the intention of passing
information of ideas to others. It is also known as communicator.
2. IDEAS- This is the subject matter of the communication. This may be an opinion,
attitude, feelings, views orders or suggestions.
3. ENCODING- Since the subject matter of communication is theoretical and intangible, is
further requires use of certain symbols such as words, actions or pictures, etc.
Conversation of subject matter into these symbols is the process of encoding.
4. COMMUNICATION CHANNEL- The person who is interested in communicating has to
choose the channel for sending the required information, ideas, etc. This information is
transmitted to the receiver trough certain channels which may be either formal or
informal.
5. RECEIVER- Is the person who receives the message or for whom the message is meant
for. It is the receiver who tries to understand the message in the best possible manner in
achieving desired objectives.
6. DECODING- The person who receives the message or symbols from the communicator
tries tp convert the same in such a way so that he may extract its meaning to his
complete understanding.
7. FEEDBACK- Is the process of ensuring that the receiver has received the message and
understood in the same sense as sender meant it.