‍G.V.

Narayan
Spring Leaf, Building no.7, Flat B102, Lokhandwala, Kandivali Mumbai | +91-9778804060 | narayaniyer2385@gmail.com

Objective

To utilize every opportunity that comes my way to the fullest. I believe in the importance of value
addition in life and I want to work towards it every day so that I can take up challenging roles in
my career, thus adding value to myself and the organization I work for.

Career Summary

AREA SALES MANAGER | MAHINDRA AND MAHINDRA LTD (AD) | JUN’13-PRESENT

Vibrant professional with thorough knowledge of channel sales management, experienced in
dealer handholding and sales process management, responsible for activity and enquiry
management with the ability to manage and lead a sales team with an objective to increase
market share in concerned territory.

KEY ENGAGEMENTS
· Enabled and aided the dealer team in achieving monthly targets through BTL event planning,
enquiry generation, pipeline conversion and lost sale analysis
· Utilized the resources at hand like the Dealer Management System to review Dealer sales
performance by monitoring Key Performance Indicators
· Responsible for Dealer-Financier alignment and monitoring financier market shares at various
dealer outlets
· Meticulous planning of stock and fund allocation through Channel finance with the Dealer
Principal and help him/her monitor the Dealer Profitability and Financial health
· Increased the market share of key products across segments by increasing the channel reach and
presence of the dealer in its territory
· Educated the dealer team of sales process adherence as per the norms of the Principal
Organization
· Resolved customer concerns pertaining to new vehicle delivery and inculcate the culture of
customer centricity among the dealer sales team
· Worked closely with JDP location dealerships and helped them improve overall sales satisfaction
scores across various parameters
· Facilitated the Dealer human resources team to recruit new sales staff and engage them in a better
way so as to minimize attrition at dealer outlets

ASSIGNMENTS UNDERTAKEN
· Managed Print Media related activities for the Area Office (AO)
· As a product champion of KUV1OO & Marazzo (at AO level), was responsible for monitoring all
BTL activities carried out across the state, being a single point of contact for the HO team and to
manage all communications sent downwards from the central brand team.
· Helped dealership achieve No.1 position in the JDP SSI survey.
 ASSISTANT MANAGER| VEDANTA RESOURCES, JHARSUGUDA| June’08-May’10
KEY ENGAGEMENTS
 Responsible for preventive and breakdown maintenance of special function cranes.
 Managing contract manpower and resources used in day to day shift activities.
 Implementation of 5S and Kaizen on the shop floors.

Summer Internship|PGDM

TO ENHANCE CUSTOMER RETENTION THROUGH ANALYTICAL CUSTOMER RELATIONSHIP

MANAGEMENT (ACRM) IN THE NORTH 1 REGION | MARUTI SUZUKI INDIA LIMITED| JUNE
2012

Project Impact –
· Increase in Enquiry Tracking Card compliance levels from 77 % in April’2012 to 93 % in June
2012
· Increase in Assigned % from 74 % to 90 % and the Follow up % from 43 % to 85 %at different
dealerships in the North 1 region
· An overall increase in the conversion ratio of ACRM leads generated at dealerships visited

Education

PGDM – MARKETING/OPERATIONS | 2013 | LAL BAHADUR SHASTRI INSTITUTE OF

MANAGEMENT, DELHI
· Major: Sales & Distribution, Advertising and Sales Promotion, Marketing to Business & Industry,
Brand Management, International Marketing
· Minor: Supply Chain Management, Service Operations Management, Operations Strategy
· Aggregate: 69.5%

BTECH INSTRUMENTATION | 2008 | COCHIN UNIVERSITY OF SCIENCE AND TECHNOLOGY

· Major: Power plant Instrumentation, Control systems and Programmable Logic Controllers
· Aggregate: 76%

AISSCE| 2004 | PENTECOSTAL ASSEMBLY SCHOOL

· Subjects: Mathematics, Physics, Chemistry, English | C.B.S.E
· Aggregate: 77%

AISSE| 2002 | PENTECOSTAL ASSEMBLY SCHOOL

· Subjects: English, Hindi, Mathematics, Social Studies, Science | C.B.S.E
· Aggregate: 79%

Extra-Curricular
· CNN-IBN Citizen Journalist
· Member of the Organizing Committee, TEDxLBSIM, 2013
· Joint Secretary, Alumni Cell – LBSIM, Delhi, 2012-13

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