Project Charter

Wilmont’s Pharmacy Drone Delivery System

11 August 2020

Project Description Wilmont’s Pharmacy, one of the top-ranked retail pharmacy in the US, is considering
delivering prescriptions by flying drones. DroneTech Engineering will provide drone
technology as well as the drone piloting and delivery systems but will customize its systems,
interfaces, and business process to conform to Wilmont’s requirements.
Project Purpose The purpose of the project is to design and build a prototype drone that will successfully
deliver prescriptions and other drugstore items to Wilmont’s customers in a safely and
reliable manner. The first successful drone delivery will take place no later than November
30. The successful execution of this project might be the beginning of a long-term
relationship with Wilmont’s.
Scope/Boundaries DroneTech will handle piloting the drones and delivery of the products. DroneTech will also
be responsible for the design of the software systems (desktop, mobile app, etc.) to handle
order entry, register Wilmont's customers willingness to drone delivery, communicating with
customers about deliveries (electronically through email, online, and through mobile alerts
as the customer requests), and delivery confirmation. These processes will be customized
to interface to Wilmont’s Information Systems. DroneTech will need to allocate a total of 4
new drones for this prototype project, and these will need to be painted in the Wilmont’s
corporate colors and logo. DroneTech will also design and implement a temperature‐
controlled product bagging system along with a bubble‐type cushioning system for the
customer delivery packaging to ensure that certain temperature‐sensitive or breakable items
are not affected by the delivery process. The project will be limited to the San Francisco
area. The project will be implemented in four stores. Customers in apartment buildings will
not be permitted in the prototype due to delivery issues.
Requirements DroneTech will handle piloting the drones and delivery of the products.
DroneTech will also be responsible for the design of the software systems for the project.
These software systems will be customized to interface to Wilmont’s Information Systems.
These software systems should be able to:
• Handle order entry.
• Register Wilmont’s customers willingness to have their order delivered by flying drone.
• Communicate with Wilmont’s customers electronically through email, online, and
through mobile alerts as the customer requests.
DroneTech will need to allocate a total of 4 new drones for this prototype project, and these
will need to be painted in the Wilmont’s corporate colors and logo. DroneTech will also
design and implement a temperature‐controlled product bagging system along with a
bubble‐type cushioning system for the customer delivery packaging to ensure that certain
temperature‐sensitive or breakable items are not affected by the delivery process.
Deliverables/Objective Deliverables/Objective Success Criteria
Successful drone delivery of prescriptions First successful delivery flight no later than
and other drugstore items to Wilmont’s November 30. Drones should safely and
customers. reliably deliver order items to customers.
Temperature‐controlled product bagging Effective design and implementation of
system along with a bubble‐type cushioning these bagging and cushioning system.
system for the customer delivery packaging.
Software system customization to interface Acceptance from Wilmont’s.
to Wilmont’s systems.
Execution under budget. Final project budget should not exceed
$1.750.000
Schedule  Project start – January 5
 Drone design and configuration (software system and flying drone) – January - February
28.
 Drone testing (software system and flying drone) – March 01 to March 30.
 Drone software system customization to Wilmont’s requirements – April 01 to April 30.
 Drone temperature‐controlled product bagging and bubble‐type cushioning system
design– May 01 to June 15.
 Drone temperature‐controlled product bagging and bubble‐type cushioning system
testing – June 16 to July 30.
  Drone flying tests – August 01 to August 30.
 Drone final adjustments – September 01 to September 30.
 First customer delivery flight – October 01 to October 30.
 Wilmont’s employees training – November 01 to November 15.
 Project close-out – November 30.
Budget Less than $1.750.000
Assumptions and Assumptions:
constraints • DroneTech will supply four (4) drones for the prototype project.
• DroneTech will be responsible for the drones’ maintenance and repair parts during the
execution of the project. DroneTech will not be responsible for any maintenance or
repairs after the completion of the project.
• DroneTech will be responsible for the maintenance of the software system during the
execution of the project. DroneTech will not be responsible for any maintenance or after
the completion of the project.

Constraints:
• First delivery flight should take place no later than November 30.
• The project will be limited to the San Francisco area.
• The project implementation will be limited to four (4) stores.
• Customers in apartment buildings will not be permitted in the prototype due to delivery
issues.
• Budget should not exceed $1.750.000.
Risks • Assigned funds might not be sufficient to cover all project expenses.
• Project execution might take longer than expected, thus missing deadlines (first
customer delivery flight no later than November 30).
• Compromising Wilmont’s Pharmacy information system.
References  Team can review Lessons Learned from past projects to incorporate theses into their
design.
 Team can review and adapt drone designs from previous projects.
 Team may consult Wilmont’s IT Systems Lead (Mary Pearson) for system interfacing to
Wilmont’s.

Key Stakeholders

Client Wilmont’s Pharmacy

Project Sponsor and Funds Contributors George Cranston (Wilmont’s Pharmacy Operations VP)
Project Sponsor James Connor, CIO Wilmont’s Pharmacy
Project Sponsor Jordan Kempler (DroneTech CEO and Founder)
Project Manager Carlos Manjarres, DroneTech
Project Manager, Business Operations Side Phillip Greenberg, Wilmont’s Pharmacy
Flight Operations Lead Gerald Hasper, DroneTech
IT Systems Lead Eileen Seymour, DroneTech
IT Systems Lead (client’s side) Mary Pearson, Wilmont’s Pharmacy
Information Security Lead (client’s side) William Scott, Wilmont’s Pharmacy

Authority Levels: The Project Manager has full authority to make decisions on the drone design, drone software system,
schedule, and other items.

Project Approval Requirements: All budgets and purchases must be approved by the Project Sponsor. Drone software
package design must be approved by the Wilmont’s IT Systems Lead (Mary Pearson).

Approvals:

Project Sponsor: _________

Project Manager: _________

Finance Manager: _________