Lagi ka bang bumabagsak?

Minsan ka lang ba mag load?

💪 Kung naranasan mo ng bumagsak, mas malaki ang edge mo sa mga first time pa lang na mag aapply.

🤨 Sulitin mo yang load mo:

✔️ Isulat mo lahat ng possible interview questions na naka post dito sa All About BPO

❌ Wag mo munang unahin yang mga mema post na yan, hindi ka magkaka pera dyan.
DON’T RUSH IT ☝️

• I applied 4 times before i got hired.

• Answer all the questions here in our group using your own words, don't be a copy cat.

• The best practice is to talk to your housemates in english or practice in front of the mirror.

• It's really important to eat before you undergo the long process of interview.

• It's okay to get nervous because you will have an adrenaline rush which helps you think fast.

• Say it out loud buddy, don't be shy as long as your answer is genuine.

• Smile like you're excited and give an expression that you really need the job.

• Don't expect to get hired on your first 3 application, we all failed on our first time.

“Fail today and become successful someday.”

—Pol Garcia

Admin is ❤️
NEWBIE STARTER PACK GROUP 🤨

1️⃣ Read all the call center tips and

interview questions in All About BPO

2️⃣ If you’re a high school graduate,

wag ka munang mamili ng company.

Apply in Concentrix and Teleperformance because those are the TOP 2 call centers in the Philippines which has
a variety of accounts meaning to say higher chance of getting hired.

3️⃣ Apply

4️⃣ Apply

5️⃣ Apply

6️⃣ Apply

7️⃣ Get hired!

8️⃣ Budget your salary

💰 OFFER P17,000
➕ 1,500 night differential
➖ 100 pagibig
➖ 200 philhealth
➖ 500 SSS
💰 GROSS P17,700
➖ 200 baon ✖️ 23 days = 4,600

💰 NET INCOME P13,000

9️⃣ Do your best not to be late.

Listen, focus, listen, focus, be serious.

🔟 After 6 months, pwede ka ng mag leave dito sa group na ito at mag apply ka na sa dream or desired company
mo.

[Share]

Reality Tips 😐

Mahirap po ba? 🤕

Hindi mo malalaman kung hindi mo i-try 👍

Dahil kung sa employee mo yan itatanong,

isasagot sa’yo eh madali lang kasi nakapasa sila. 😎

Kung sa bumagsak mo naman yan itatanong,

isasagot sa’yo eh mahirap kasi nga hindi sila pumasa. 😭

So nasasa’yo yan.. 🙏
Makakapasa kaya ako? 🤔

Eh hindi mo malalaman kung hindi mo ittry. 👍

Eh kinakabahan ako eh. 😱

Talagang kakabahan ka kasi 1st time mo. 👍

❌ 1st Apply - Very Nervous

❌ 2nd Apply - Still Nervous
❌ 3rd Apply - Slight Nervous
✔️ 4th Apply - Now Confident

Kailangan mong mag apply ng mag apply para pumasa ka. 🤗

Paramihan ng nabasa ang labanan sa pag aapply. 📖

Mas madami kang nabasa sa All About BPO,

Mas malaki ang chance mong makapasa!

[Share]

🗿 15 years ago..

Napaka hirap makapasok sa BPO industry 🤕

The problem is:

Halos lahat, College Grad ang qualification 🎓
Wala kang idea kung ano ang mga itatanong 🤨

But since 2017 📆

All About BPO was created 🌱

✔️ Call Center Tips and Referral are posted

✔️ Sample Interview Questions are posted
✔️ Complete Details of Hiring are posted

But now, the problem is:

😴 Applicants are getting lazy.

COMPLETEDETAILS

Alam nyo problema sa mga applicant ngayon:

❌ Maarte
❌ Mahina ang loob
❌ Namimili ng trabaho

Hindi lahat ha, uulitin ko: “Hindi lahat!”

🎓 Pag newbie at high school graduate ka dapat pag may hiring na P16,000 to P18,000 eh tanggapin mo na.

📍 May (2) dalawang Company ako na alam na pang newbie talaga at madami silang site so kahit tiga saan ka pa,
eh pwedeng pwede ka:

✔️ Teleperformance
✔️ Alorìca

⭐️ Luzon
⭐️ Visayas
⭐️ Mindanao

Ako i-share ko lang, hindi ako nakapag tapos ng College at probinsyano pa ako.

🏜 Tiga Nueva Ecija

Nagwwork ako sa Robinsons Appliances noon year 2016 🖥

kargador ng appliances at tiga hatid sa parking lot 🚘

Napaka liit lang ng sweldo ko P8,000 lang. 😧

🤨 pero nilakasan ko loob ko, nag apply ako sa Manila at 4 na beses akong bumagsak bago ako nakapasa sa
Alorìca noon.

👎 VXI
👎 Telus
👎 Sitel
👎 Sykes

📖 Pero ginawa ko, nagbasa ako ng nagbasa. Nag research ako ng mga sample interview questions and that was
year 2016.

Walang pang All About BPO noon. 😭

Sasagutin ko siya sa harap ng salamin at magsasalita ako ng malakas. 🗣

Kasabay kong nag aapply noon yung kaibigan ko, Si Marvin Christian Melo. 👥

One week kaming naguusap ng English kahit barok barok pa kami. Sige lang. 🤠

idol niya si Leonardo Di Caprio at ako naman si Keanu Reeves so lahat halos ng movie nila pinanood namin. 🤒

Pirated na dvd na tig 50 pesos. ☺️

Ginagaya namin para ganun din ang output ng boses namin sa interview. 👂
Hanggang sa nakapasa ako sa Alorìca Centris at siya naman sa Teleperformance Greenfield. 🤨

And sa July mag 3 years na siya sa TP 👏

ako naman lumipat na ng TeleTech Cubao at mag 2 years na din ako sa July. 🎉

Ako ay nanggaling sa mahirap na pamilya. 😔

Meron na akong 2 anak ngayon. ��

� �

🚌 Weekly ako umuuwi ng Nueva Ecija

Doon ako sa Monumento, Caloocan naka room for rent at P2,000 ang bayad ko sa upa. 🛌

in short, meron akong naiuuwing P16,000 sa pamilya ko every month. 💰

Net na yun dahil sa training mo na malalaman na meron pa palang INCENTIVES bukod sa salary package sa job
offer. 😱

Nasa diskarte mo na yun kung paano ka magtitipid kagaya ko sa carinderia lang ako lagi kumakain, tig 10pesos
na maling or itlog, minsan mami, minsan pares, minsan goto. 🍚🍳

Pag kasi sa TeleTech Cubao ka nagwork, napakalapit mo lang sa Aurora Blvd kung saan tabi tabi yung mga
carinderia. 🍜🍲

Makakatipid ka talaga kesa sa Ortigas, Makati or BGC. 🤨🍩☕️

Ngayon kung applicant ka at plano mo mag apply, or nag apply ka na pero bagsak ka dahil wala kang idea sa call
center. 😍

isa lang maissuggest ko sa’yo...

Yun ay ang All About BPO

Bakit?? 🤔

✔️ Nandun lahat ng sample interview questions

✔️ Tips sa versant
✔️ Tips sa mock call
✔️ Tips sa call center

Kung kailan nandyan na ang All About BPO tska pa naging tamad ang mga applicants or should I say millennials.
😴

Prove me that i’m wrong

[Share]

MAG DEMAND SA LUGAR 🥇

🎓 Yung mga college graduate na nag aapply sa mall, wala silang pakialam kahit ilagay sila sa department store,
supermarket, appliances, bench or penshoppe.

🤨 Yung mga high school graduate naman na newbie ay namimili pa ng papasukan na call center, kung saan ang
location, pati schedule, account, job description at job offer.

🤨 Isa sa mga dahilan ng pagbagsak yung pagiging choosy.

🚌 Madaming tiga Bulacan na willing ma-assign kahit saan sa EDSA.

🌘 Kahit sa mall ka mag apply, shifting schedule din na minsan opener ka minsan closer/closing.

🤑 Yung 17k na offer para sa newbie ay sapat na dahil may night differential pa naman na aabot ng P1,500.

👱♀️ HR ang mamimili ng account kung saan ka qualified at bawal mo banggitin ang name.

🤓 Mag apply ka ng chat support kung mabilis kang mag type.

🚚 Traffic pag dayshift dahil around 6am ang pasok at isipin mo na lang kung gano kahirap bumangon ng
4:00am

🗣 American ang pinaka madaling intindihin so kung hindi ka ganun kagaling sa comprehension wag muna
Australian Dayshift.

🤨 bottom line, hindi ka tatagal sa trabaho kung puro ka reklamo.

📊 Sample Budget Computation:

• Fare to work 8️0 pesos

• Jollibee meal 7️0 pesos
• Toiletries etc. 2️0 pesos
• Fare to home 8️0 pesos
💸 Total daily expense P250

📉 P250 X 22 days = P5,500

💰 Eh di may P10,000+ ka pa!

TRUTH ABOUT LIFE 🌳

Bakit ba tayo nag aaral?

Tayo ay nag aaral para makahanap ng trabaho at tayo ay nagttrabaho para kumita ng pera. Tama? 🤔

Hindi naman tayo nag aaral para maipag mayabang yung natapos natin sa iba. 🤨

Nag aaral tayo para kumita ng pera para sa sarili nating kinabukasan o para sa mga anak natin. ��
� �

Dahil tayo ay patanda na kaya mas importante ang maiiwan natin kaysa sa sarili natin. 🚸
Yung pangarap mo sa sarili mo, ituloy mo na lang sa magiging anak mo. 🚼

Ngayon, basahin natin ang kwento nila Juan at Pablo. 📜

📆 Year 2016

🎓 Silang dalawa ay grumaduate ng high school

↔️ Si Juan ay nag enroll sa college at si Pablo naman ay nag apply sa call center dahil wala siya pampa- aral.

🤣 Pinag tawanan ni Juan si Pablo dahil hindi ito nakatungtong ng College.

💰 Ang baon ni Juan araw araw ay P150 at ang tuition fee nya ay P20,000.

📊 na kung kakalkulahin sa loob ng 4 na taon ay aabot ng higit P300,000 ang magagastos.

🚶🏽♂️ Si pedro naman ay nakapasa sa Alorìca at ang kanyang naging account ay Financial.

💳 Pag sinabing Financial ang account mo, ito ay Bangko sa USA na umupa ng call center dito sa Pilipinas para
sumagot ng tawag para sa kanila.

💰 Ang naging monthly salary nya ay P18,500

💸 at sa loob ng 4 na taon ay kumita siya ng P800,000

📆 Year 2020

🏃♂️ ng makapag tapos si Juan sa college ay agad agad siyang nag apply sa Metrobank.

💰 ang naging monthly salary nya ay P14,000

📆 Year 2021

🤝 Nagkita ang dalawa at sa panahon na ito ay kumita na ng 1 million si Pablo pero si Juan ay kasalukuyan pa
lang nagbabawi sa mga nagastos sa kanya nung College.

🤨 Kung iisipin mo, sayang lang yung pinag aralan mo ng 4 na taon dahil pwede mo na sanang kitain yan.

🏡 At sa oras na bubuo ka na ng sariling pamilya, hindi importante sa magiging katuwang mo kung ano ang
natapos mo.

🖥 Ang importante ay kung magkano ang kinikita mo dahil ang pera na iyon ay ipambibili nyo ng Appliances

🤕 at hindi nyo kailangan umutang o manghiram.

😎 Pero kung may pera kayo, mag tapos kayo ng College.

👍 Sabi nila mas ok daw yung maka graduate ka at magwork sa office na ang boss ay Pinoy.

🙄 Ang post na ito ay intentionally kong ginawa para sa mga katulad ko.

😶 6y/o pa lang ako ay naghiwalay na si papa at si mama so wala kaming pera para mkpg tapos ako.

🤑 Nanghihingi lang ako sa mga tito at tita ko.

😑 Pero naging independent ako at humanap ako ng trabaho sa mall.

💰 P8,000 ang sweldo ko sa Robinsons Mall.

📈 Maliit kaya nag call center agent ako.

🤗 Hindi mo kailangan makapag tapos para makapag trabaho sa bangko dahil ang Alorìca at Teleperformance
ay tumatanggap ng high school graduate na wala pang experience sa trabaho.

🏦 Pwede kang makapag trabaho sa mga USA Banks kahit nasa Pilipinas ka sa tulong ng Call Center.

😱 Ang kailangan mo lang gawin ay makapasa sa interview.

🗣 Dapat marunong kang mag English.

😭 Eh paano?

💪 Lakasan mo ang loob mo at wag mong gawing ignorante yung sarili mo dahil lahat ng English Sample
Interview Questions ay naka post lahat sa group na All About BPO

❌ Wag mong itanong kung nasaan.

Hanapin mo..

Mag scroll down ka..

📖 Magbasa ka..
🚸 Tulungan mo yung sarili mo.

Dahil ito ay LIBRE!

Pinagpuyatan kong i-post lahat dito,

bilang ganti sa akin ay sana wag mong itanong sa akin kung nasaan. 😴

Basahin mo. 🤨

dahil para sa’yo yan.

[Share]

Gusto mo bang kumita ng PERA?!

✔️ Hindi ito scam

✔️ Hindi ka magrrecruit
✔️ Hindi ka magbebenta
✔️ Wala kang babayaran na membership fee na kagaguhan!

💰 Earn up to P24,000 monthly!!

🤔 Wala kang ibang gagawin kundi mag apply ng trabaho sa call center (walang specific company)

📖 Ang gagawin mo lang ay magbasa, basahin mo lahat ng naka post dito sa group para matuto ka kung paano.
✍️ Hindi kita irrecruit. Optional kung gusto mong isulat yung pangalan ko sa referral, bahala ka.

🤗 Ang gusto ko lang naman ay lahat ng member dito sa group ay magka trabaho at kumita ng pera.

✖️ No to tambay
✖️ No to sugal
✖️ No to networking
✖️ No to scam
✖️ No to bitcoin
✖️ No to registration

👍 Yes to tunay na trabaho!

Wala pang tao na nalugi sa trabaho.

Lahat ng tao na sumasahod ay masaya! 💸 😃

➕ Add your friends to inspire them.

NON BPO HEADHUNTER

Sila yung nagpapamigay ng flyers at nanghaharang sa daan na kunwari ay call center hiring yung inaalok. 🤥

Mag- ingat sa mga nanghaharang sa daan na nag aalok ng trabaho sa ilalim ng MRT. 👹
isasama ka nila sa kanilang opisina at doon ay sisingilin ka ng processing or backer fee. 👺

Paano maka- iwas? 😈

✔️ Wag makipag usap sa hindi kakilala
✔️ Wag makipag usap habang naglalakad
✔️ Wag ibigay ang cellphone number

Wag na wag pupunta sa office na located sa isang condo, room or unit. 🍌

Mag punta na lang sa mismong LEGIT ADDRESS ng Call Center Company. 💯

Mag apply sa 4 well-known BPO company dito sa Pilipinas at dumiretso mismo sa kanilang site. 🚴♂️

#TheBigFour4

“SINO PWEDE KASABAY MAG APPLY?”

Modus operandi is now busted! 🚷

Mag ingat po sa ganyan at pinaka maganda ay i-block nyo agad dahil madami na ang nag report sa’kin. 📵

Makikipagkita sa’yo tapos on the way biglang sasabihin na nagchat yung pinsan nya, na mas maganda daw yung
hiring sa ganito at isasakay ka sa Shuttle. 🚐

Wala ka ng magagawa at hindi ka na makakapag back out once na pumayag kang makipag kita dahil may
kasabwat sila na kunwari applicant lang din. 🤥
na tiga sabi na, “Oo tara! Dun na lang..”

Pagdating mo dun, may babayaran pala kayong P200 para sa backer backer daw pero pag nainterview na kayo
wala ng kinalaman yung binayad mo sa inaapplyan nyo. 🤑

Hindi mo pa napuntahan yung mismong aapplyan mo sana. 🤦♀️

Worst case, paamuyin ka ng panyo sa loob ng van at ma-rape ka pa. 😴

Think of it.. 🤔

Wag na wag makikipag kita sa hindi mo kakilala! 😡

Dumiretso ka lang sa pupuntahan mo at dalawang tao lang ang pwedeng mag assist sa’yo:

👮♀️ Guard
🙋♀️ Front Desk

🚫 Wag na wag kang magpapa- harang sa mga nagpapamigay ng flyers sa daan.

🚸 Trabaho nila na mag assist ng applicant na walang alam kung saan may Hiring pero pag may lakad ka na,
dapat wag ka ng harangin.

🚫 Wag magpatukso sa free food dahil kayo mo din makabili nyan pag nagka trabaho ka na.

🚫 Wag magpadala pag sinabing, mas maganda pag may kasama kang mag apply.

☝️ Basta pag nag mention na ng ibang company, signal na agad yun. Block mo na agad.

📖 Mas okay kung solo ka lang, tahimik at nagrreview sa isang tabi ng mga sample interview questions na
massearch sa All About BPO

[Share]
RESBAK APPLICATION 🔓

Alam mo ba na mas malaki na ang chance mong makapasa sa interview pag ikaw ay resbaker⁉️

Pag nakita nila na nag apply ka na noon at nandito ka ngayon para sumubok ulit. 🤨

📆 Eto yung mga araw na pwede ka na ulit mag apply:

✔️ Teleperformance All Sites - 30 days

✔️ Alorìca All Sites - 30 days
✔️ Concentrix CVG Sites - 30 days
✔️ Concentrix Synnex Sites - 15 days

ALL ABOUT ACCOUNTS 💼

 First rule for newbie:
“Wag na wag kang mamimili ng account!”
☝️

Bawal mong malaman ang name ng account pero sasabihin din naman sa’yo pag nakapasa ka na. 🤨

Kung ano ang ibigay sa’yo, tanggapin mo dahil eventually maiikutan mo naman lahat ng accounts eh. 🤗

After 6 months, mag resign ka at mag apply ka naman sa iba para ma-testing mo lahat. 🤨

Kumbaga sa boodle fight or buffet, importante na matikman mo lahat para alam mo ang lasa. 🤑

Sa Call Center ka lang makakaranas ng nasa Pilipinas ka pero you’re working for a foreign Company. 🇺🇸

Example of accounts per nature:

🛒 RETAIL ACCOUNT
Walmart
Amazon
Target

🏦 FINANCIAL ACCOUNT
Capital One Bank
Morgan Chase Bank
Wells Fargo Bank

⛑ HEALTHCARE ACCOUNT
Signus
Blueshield
Optum

📱 TELECOM ACCOUNT
Verizon Wireless
Sprint
T-Mobile

🖥 TECH SUPPORT
Samsung
iPhone
Epson

🛩 TRAVEL ACCOUNT
Expedia
Trip Advisor
Priceline

🎧 SUBSCRIPTION ACCOUNT
Sirius XM
Spotify
Netflix
 Again, after 6 months mag resign ka tapos apply ka naman sa iba. 🤒

ikutan mo lahat! 😱

Exciting db? 😍

🐣 STARTING IN A CALL CENTER

😑 If you're a newbie, don't choose your preferred schedule, position or even salary. Just gain an experience.
Once you have a solid bpo experience, that's the time that you can demand.

😳 Hanggang ngayon wala ka pa ring trabaho kasi wala ka pa ngang nararating namimili ka agad.

🤔 Hindi mo ba alam na hamak ganda ng Nightshift kumpara sa Dayshift?

🚌 Sa Dayshift, sapol na sapol mo ang traffic. Sa sobrang pagod mo sa biyahe pagkauwi mo matutulog ka na lang
at gigising ka ng maaga dahil papasok ka na agad.

💸 Sa Nightshift, hindi ka magmamadali. Isa pa, pag pang gabi ka may Night Differential. P1,000 - P1,500 na
dagdag sa sweldo.

🤔 Hindi mo ba alam na mas mahirap pa ang Chat Support kesa sa Voice Account?

😱 Sa Chat Support, dalawa ang kausap mo at the same time at kailangan 40 words per minute ka para hindi ka
matambakan ng trabaho. Buong shift mo nakatitig ka lang sa monitor.

😜 Hindi katulad sa Voice Account, isa lang ang kausap mo at pwede mo pang iplace sa HOLD si customer.
Pwede kang mkpg tawanan kay customer at mas madaling magpaliwanag pag voice.

☝️ Take Note: Pareho lang ng process sa interview ang chat at voice, parehong english ang interview. Pagdating
din sa incentives, hamak laki ng kitaan sa voice account at minsan nga wala pang incentives ang chat support.

🎓 Pagdating naman sa sweldo, abah P18,000 na ayaw mo pa! Napaka daming college graduate ang hirap sa
paghahanap ng trabaho ikaw naman nalaman mo lang na P18,000 yung sweldo eh hindi mo na pinuntahan.

💰 P18,000 na yan! Hamak laki ng sweldo mo sa lahat ng nagttrabaho sa mall, hamak laki ng kikitain mo
kumpara sa mga kbatch mo nung high school na kahit sa office pa sila nagttrabaho.

🐾 P18,000! Hindi mo ba alam na may incentives ka pa, kaya mong kumita ng P30,000 a month dahil dyan sa
P18,000 na yan. Gamitin mo yan na stepping stone mo.

🚶 Walang mangyayari sa'yo kung sa mga P25,000 ka agad mag aapply dahil pinapagod mo lang yang sarili mo
sa wala.

Kung nagttrabaho ka na ba sana ngayon eh.

Eh di sana next next week, ssweldo ka na. Db? 🤔
PERSONAL QUESTION 🤔

• Tell me about yourself

• Why did you leave your previous job?

Those are the question that we cannot answer for you. 🤐

Because the question is about you. 👈

We don’t know anything about you,

That’s the sense of the asking you.
👄

Gusto kang makilala ng interviewer,

Eh di mag kwento ka,
But in English.

Ano ba ang pwede mong ikwento kung makikipag kilala ka sa isang tao.
🤝

Bakit ka ba nag resign,

Sagutin mo kung ano yung dahilan.
🤕

Ano ba ang nakaraan mo?

🤨

isipin mo kasing mabuti kung sino ka.

🙄

About why did you leave your previous job:

Kung ano tanong mo ay kung paano umpisahan, eh di:

“I left my previous job because..”

Again wala kaming maiduduktong dyan dahil ikaw ang nakaka alam ng dahilan kung bakit.

I hope this post make sense to you dahil kung hindi, it means hindi ka pa handang mag apply.

Kailangan mo pang mag mature.

🌱
👔 CAREER SHIFTING

💸 Astig ang maging isang call center agent dahil una sa lahat tataas ang sweldo mo.

💰 Ang pinaka maliit na job offer dito sa group ay P16,000 sa loob lang ng 22 days na trabaho.

💵 Malaki ang bigayan ng incentives sa call center depende sa hirap ng account, pag sa madali ka napunta ang
pinaka mababang incentives ay P3,000.

🚴♂️ Wala kang experience, eh ano naman? Kaya nga may training eh. Kahit training ka pa lang, buo na agad ang
sweldo mo.

🚮 Pag sa mall ka nag trabaho, 6 days a week ang pasok at physical ang trabaho. May times na uutusan ka pang
mag linis kahit tapos na ang oras ng trabaho.

🚶🏻♂️ Pag nag apply ka sa mall, hindi din siguradong matatanggap ka. Bakit hindi ka mangarap ng mas mataas.

🤑 Baka mapuyat ka sa call center? Wag kang magalala dahil ang pagpupuyat mo ay may dagdag na higit sa
P1,000 bukod pa sa sweldo mo.

😴 Pag sa call center ka na nagwwork, maeenjoy mo ang 3 days and 2 nights na dayoff.

🍒 Pag bagong sweldo ka, kahit umabot pa sa P4,000 yung grocery mo. OK lang!

🚖 Yung hindi mo afford na mag taxi noon pero ngayon hindi ka na masyadong manghihinayang kasi maganda
na yung trabaho mo.

🍕 Pag may bagong commercial na pagkain, hindi ka magdadalawang isip na itry dahil may pera ka.
🍋 Yung pag umiincentives ka buwan buwan, kahit linggo linggo mong punuin ng grocery yung ref nyo. Kayang
kaya!

👊 Subukan mo ng mag apply.

📖 Sigurado namang wala pang isang buwan, matatanggap ka din agad sa trabaho kung babasahin mo lahat ng
naka post dito sa group.

All About Training 🗄

Lahat po ng training,
dapat po ay may sweldo.

Pinaka maliit po na sweldo sa training ay P650 a day. 💰

Para po makapasok sa training,

kailangan mo munang mag apply.

Para makapasa sa pag aapply,

kailangan mong basahin lahat
ng naka post sa All About BPO
📖

Tips sa training ay:

✔️ Wag aabsent
✔️ Wag makikipagdaldalan
Parang sa school lang yan. 🏫

Para makapasa ka, kailangan makinig ka. 👂

Tips naman pag nasa production floor ka na:

1. Wag aabsent
2. Listen to your customer.
3. Never interrupt your customer.
4️. If you can’t understand, ask a question.
5. Take your time. Put your customer on hold

[Share]

AIM HIGH 🦅

Ang target po natin sa pag aapply ay:

✔️ Umabot ng 6 months sa trabaho para gumanda ang resume natin, para sa susunod na pag aapply natin ay
qualified na tayo sa P24,000+ na sweldo.

✔️ Mag apply sa regular account na at least mas mataas ang offer kumpara sa current mong sahod.

✔️ Magkaroon ng HMO card.

Never settle for anything less like:

🍃 Seasonal Account
😪 walang hmo card
🐌 walang promotion
😩 walang referral bonus
😭 walang 13th month pay
⛔️ hindi regular ang trabaho

🇵🇭 Local Account
💰 mababa ang sweldo
🗣 english din ang interview

Ang daming nagppost dito ng:

Maganda ba dun?
Feedback naman?
Baka naman panget dun?

Hindi ko yan inaapprove na maipost

Bakit?

Eh mali yang ganyang thinking eh.

Maniniwala ka ba sa sabi sabi lang.

You’ll never know if you’ll never try.

See it for yourself.

Applyan mo lahat.

Wag kang mamili.

Kung ano yung (4) apat na malapit sa’yo, yun ung applyan mo.

Nandun sa Announcements lahat ng address.

1. Go to All About BPO

2. Click Announcements

Why does fast food managers, store supervisors, nurses, bank teller and other employees are applying in Call
Center?

Two reasons:

1. Higher pay 💸
2. in Call Center, day off is two days.

and being a call center agent is a profession too!

How come?

If you’re a nursing graduate, then apply for a Healthcare Account so that you can continue your passion while
earning big 💊

If you’re an HRM or Tourism graduate, apply for a Travel Account 🛩

If you’re a graduate of education, apply for a Trainer. 👩🎓

If you’re good in numbers then apply for a Financial Account (Bank in the USA) 🏦

If you’re a newbie and you’re a high school graduate, ang applyan mo ay Customer Service.

“Call center agents are earning more than a Manager in Jollibee can earn.”
—All About BPO

All About BPO

BPO is abbreviated as Business Process Outsourcing. When a company wants its non-core work to be done by an
expert at cheaper costs then they outsource their work to other country, which is called Business Process
Outsourcing.

🤔 How does BPO works in tagalog

Example company sa America ay T-Mobile Phones, Epson Printer, Suntrust Bank, Amazon Store, etc.

Ngayon, umupa sila ng call center para tumulong sa customer service hotline nila like Convergys,
Teleperformance, Alorica, TeleTech, etc.

Ang tawag natin sa kanila ay client/account.

Ang tawag sa naging kalakaran between Philippines and America ay BPO.

Sa Call Center kami nagttrabaho at kaya nagkaroon ng Call Center ay dahil nag OUTSOURCE sila (BPO)

🏪 What is a Call Center

Call center is a customer care center where calls are handled in large numbers. There are two types of call
centers, Inbound and Outbound. An inbound call center is where calls are handled keeping the customer care in
concern, and customer associate will only receive calls. While in outbound call center the calls are done by the
associate for product inquires or sometimes sales related.

💆♂️ Job Description | Responsibilities:

As a customer service representative, You will answer questions and inquries about products, customer’s
account and explain about what’s going on.

For technical support, the customer will call you because their gadget, applicances or account is broken.

As a chat support, you’re going type your response instead of saying it.

For email support, you will send your response in a form of email.

For outbound, you’re the one who’s going to call the customer to offer something.

🤗 Attributes | Qualities | Traits:

• Being professional
• Courteous
• Cheerful
• Friendly
• Helpful

👍 Customer Satisfaction

Any business depends upon the quality of the service offered to the customer. To do so, you need to understand
the customer’s need and their problems. You have to think from their point of view and try to meet their
demands and requirements. This is what “ Customer Satisfaction” is.

🔐 Key to Success in a Call Center

A call center is all about providing quality service to customer. If you are patient, good at handling customer well
and offering a good service then you can be successful in call center.

💻 Do you know how to use a Computer

Most of the time they usually ask for basic computer skills, but if the job demands more computer work then
they will hold a computer exam to check your computer skills.
📞 Procedures to follow in a Mock Call

☑️ Greet Customer
☑️ Introduce yourself to customer
☑️ Ask customer how you can be helpful to him/her
☑️ Listen to the customer patiently
☑️ Try to help the customer with best possible solution
☑️ Cross check with the customer if he/she is satisfied with the solution
☑️ Make sure whether customer need any further assistance

💪 Your Strength

This is the common question, you might face in any interview. So, prior to interview do your homework and jot
down your strengths like subject knowledge, computer skills, communication etc. Also, how you can relate your
strength to your current job. For example, you have a good hold on some language, or you have some good
marketing skill or having ability to convince other.

😐 Why we should hire you for our company?

This question is an opportunity for you to showcase your talent and skill. You can convince the interviewer by
bringing to their attention your talent you got and depict how perfect you are for that job. Also, you can mention
some innovative ideas or concept that can help increase the organization profitability and credibility.

🌒 Are you comfortable working in night shifts?

Always answer this question as yes, as the majority of the outsourcing work is done according to the country
timeline from where the work gets outsourced in which case it is night shift most of the time. It also shows your
willingness and interest towards the roles and your approach towards the job.

🛫 Plans in working abroad or to continue your study?

Always answer this question as none, don't give them the impression that you're just going to use the company
and you're going to leave them soon after you get the salary.

💫 Where do you see yourself after five years?

The perfect answer for this question should be like “ In five years from now I want to see myself at responsible
position where my company see me as valuable assets and at the same time to grow with the company”.

🌱 How will you enjoy working in a call center?

As I am an extrovert person and I like to interact with people, call center job is a perfect for me. I like to resolve
customer’s queries and face the challenges positively. Also, the pace of work in call center and team members
friendliness always motivates me to work for call centers.
My personal tip 💌

You must watch an English Movies regularly.

Any movie within your interest will do. 🎬

Avoid listening to tagalog songs. 🔇

When speaking to your family members, friends or buying something at the store,

Speak in English even if they’re replying in tagalog. 🇺🇸

Wheter you like it or not, everyone gotta

admit that All About BPO really helps. 🤝

By simply reading all the posts here, it’s impossible that you won’t learn something.
🤨

The more you read, the higher the chance that you’ll get hired! 📚

Once you’re already inside the Call Center premises, you need to clear your mind and do not memorize what you
need to answer. 😇

Once the interviewer offer you a seat,

Say, “thank you!” ☺️

and smile to give a positivity inside the small interview area. 😁

Inhale and exhale 😯

Use your ears and listen carefully,

you must understand the question. 👂

Do not speak fast 🗣

Once you understand the question,

simply answer it with confidence. 🤓

Take your time and remember that you only have 1 room for mistake. 🤨

So choose your words very carefully. 🤨

If you’re unsure, keep your answer short. 😐

Give them the impression that you really need the job and you’ll do whatever it takes just to pass the interview
even if:

✔️ Shifting Schedule
✔️ Working on Holidays
✔️ Monday & Tuesday Off

Call Center Metrics 📊

Metrics are like a scorecard in school or key performance indicator for the company to check if the Agent is
meeting the Customer Service standards.

☝️ These are the metrics:

AHT
Average Handling Time is important to see if how much time are you consuming before you resolve the
customer’s concern.
In a company’s perspective they are not focusing on how fast can we serve the call so that quality won’t get
affected.

But in the customer’s end, this is the very most important with them. Their time.

The faster we serve the call, the more efficient we are.

Imagine you are in a long queue just trying to pay your bill in SM. Whoever’s going to help you doesn’t matter
but how fast will you finish your errand is more important.

CBR
Call Back Rate is being measured so that they’ll know how many customers will call back within a week so that
they can track if the agent are resolving the issue first hand or they’ll just tell bullshit to the customers.

Like selling a phone in SM, you need to demo all the features and settings of the phone even how to plug the
charger or else you wanted them to come back and complain about something.

CSAT
Customer Satisfaction is like a survey that was sent normally to the customer’s email address to ask how Happy
they are with the previous call that they had.

In a scale of 1 to 10 something like that.

Good Surveys over Bad Surveys are being collated to see how Excellent the Customer Service are.

QA
Quality Audit is being used to check if the agent is following the right process, to check if they are cheerful, polite
and willing to help in every call.

Quality Analyst will listen to your call and grade your call based on your company’s standard.

ATTENDANCE
You must maintain a 95% reliability or you are only allowed to be late twice in a month. You only need to go to
work 5 days a week so this metric is very easy to hit especially if you are motivated.

Those are the grades that you need maintain just like in High School for you to receive a reward from your
guardian and in call center agent’s case, what we call:

💰 INCENTIVES.
[Share]

Anonymous: "I was profiled to a toxic account and I Don't Like the Account I'm In, Help!!"

When I began working in the call center industry some five years ago, I also started in a Sales account, AND, I felt
the same way as you do now (if you're in a toxic environment). Back then, I did not know the difference between
these so-called "accounts" so I ended up selling timeshare for a Colorado-based resort to patrons in California. I
also have to share the fact that being a former bookkeeper, I have no background in Sales, therefore, the job was
an absolute nightmare.

First off, you need to recognize the basic fact that YOU HAVE A JOB. Millions out there are struggling to find one
even as we speak. That was the first consolation I had then because just like you, I also needed a job. I could not
change the situation so I changed my mindset. I spoke to my Team Leader and asked for her guidance.

My dilemma was simple: I found it hard to sell because I did not have the skill to do so, simple as that. My team
leader took time in analyzing the way I approached the customer, the tone and quality of my voice, how I was
pitching the product, and how I was closing the sale. Fuethermore, she made me sit beside the top sellers and
made me observe their manner of selling (benchmarking). After each listening session, I would log back-in, try
the approach and best practices observed, customized it a little so it would fit me, then do an evaluation
thereafter. It took me about two weeks to learn how to properly sell. I survived the account for six months and
raked as much commission as I can during my short stint.

What's the bottom line here? Find your weakness and find the solution to it.

I'm saying this because I think at the back of your mind, you are planning to resign. You're probably thinking
that because you did not get what you wanted (back office or easy/petiks account), you are unproductive. What
you fail to see here is the challenge, the opportunity to improve your skills and competencies. My take on this?
It's not the job that is stopping you from selling or learning how to sell, it is your mentality towards your job, you
are still wanting to get that "other" job and you probably feel betrayed that you are not able to.
I'm not saying you should not get the back office job (if there's a vacancy, why not?), what Im saying here is,
since you do not have the opportunity to get what you want yet, why not make the most of your stay and "be the
account's top seller?" Is it hard? Yes! But is it possible? Yes! AND, while you are mastering the art of selling, on
the side, be open for possibilities - not just towards the back office work, but for a better career within that same
company that you are already working for.

I don't encourage jumping from one company to another but I would encourage you to keep your focus, be the
master of what you are doing now, and when you become one, you earn the bragging rights because despite the
insurmountable challenges you've had, you emerged as the victor. When the opportunity for what you want
presents itself, then, don't hesitate to calculate/evaluate your choices.

Never quit because of a discomfort, quit because you are no longer challenged and you are ready for far greater
responsibilities.

- se7en –

Going on AWOL because of Personal Issues

Unless you are dead or dying, no amount of personal issue will be enough to justify your action for going on
AWOL (work abandonment without official leave). Talk to your manager if you have personal issues that needs
special attention, especially if it will require you to be absent.

Remember that when you accept a Job Offer, you sign a contract (legally enforceable). Going on AWOL is
violating this contract, so do not be surprised if the company will demand payment (if there is a bond agreed
upon), or file a case against you for breach of contract.

In the same token, you are to demand from the company what they promised you. If the company fails to meet
what you have agreed upon, then you can file a case against them provided such a case has substance. Mahirap
kasi kasuhan ang company dahil wala silang coffee vendo, bidet, sleeping room, etc.
Whatever you do, do not go on AWOL using "personal issues". Lagi kang talo if you use this as a reason.

- se7en -

Ayaw nyong mahirapan sa pag-apply? Realtalk: there are no shortcuts in Life.

- First Call Center Experience -

Five years ago, I had a real challenge finding a day job here in the Metro, the bottom-line of it, however, was I
needed a job and it didn’t matter if it were a day or a night job. I thought that, being in the accounting industry
(who refused to go back); the closest work I could get was in the call center industry (billing/bank/fraud
detection).

I was having second thoughts though. Apart from the impression that the work they do here is nothing short of
blue-collar, my friend’s review of the call center work wasn’t too encouraging – that it was nothing more than a
glorified telephone operator (I believe this impression still persists up to now). I was in for a surprise.

My first three attempts at applying in three big centers all resulted to failure. The recruitment specialists who
handed me the dreaded regret letter never bothered to explain why, and because I’m research oriented, I needed
to find out for myself.

I didn’t know much about online application then, so it was the good old Manila Bulletin which showed me a
vacancy in the Mandaluyong area (I was staying in a friend’s house in Kalentong so this was a convenient two
short jeep rides). The ad was for an outbound call center agent.

The recruitment center was located in the former EasyCall building, and the people in that company never
bothered to hide the shabbiness and lack of organization of their operation, yet still a lot of people were waiting
outside, under the hot sun, in the hope of landing a job at the soonest possible time. The ad did not offer much
detail, it was just an outbound sales agent post and the only requirement was the resume and an NBI clearance
(getting one is another story), and because of my curiosity, I tried conversing with fellow applicants, they too
were clueless about the work and the company.

When the recruitment office finally opened, the guard scowled at the applicants to form a line, and then he
started to collect the resume. Being early and had the opportunity to befriend the guard, I was first in the line to
be called for the initial interview.

The recruitment process was short. An initial interview, a short test composed of grammar, math, and an IQ test,
and a final Client interview with an American (who I learned later was the major investor in this operation).

The initial interviewer was nervous, perhaps because it was her first time to do the job, or maybe because she
felt conscious of her language skill, I don’t know. This was where I realized that I was talking too fast, my first
clue as to why I failed the interviews in the other centers.

After passing the initial interview and the tests, I was immediately endorsed to the American interviewer who
asked me to read a script – apparently the actual one used on the floor, and he asked if we could do a simple
mock call, I agreed. When the interviewer said “ring ring”, I laughed and felt stupid. He didn’t find it amusing so I
started reading the script. He did not challenge me with an objection; he simply ended the interview and advised
that I will be starting the day after tomorrow, which will allow me to get enough rest. The shift will start at
9:00PM.

When I arrived at the site for my first shift, I found myself suffocating from cigarette smoke – I wasn’t a smoker. I
was led by the guard to a room full of freshly hired applicants from the previous day. All 49 of us were given
another copy of the script, and the training started. Two hours later, we were led to another room with
computers, headsets, and telephones, we were all going live.

I felt the pang of nervousness envelope my entire body. I felt like I needed a smoke, but there was no time for
that. We were asked to wear the headsets, shown how the dialer works, asked to test the amplifier, and a test
call came in, they were testing the data pop. When everyone was done, we were told to take a 15 minute break
then we will go live.

That was the most stressful 1️5️ minutes of my life; in fact, it resulted to my first taste of a cigarette. I didn’t smoke
but because of the pressure I felt, I felt the need to. I did not have the proper training, I did not have any
experience in selling, my longest conversation with a foreigner was 15 minutes and this was during an interview
just the other day, my exposure to Avaya, the CRM, and a call center headset was very minimal, and I was being
asked go sell something I thought was a complete BS. My first puff of smoke made me feel nauseated. I gagged
and coughed, but it helped ease the tension.

And so it begins, my first job as an outbound sales agent selling timeshare for a resort in New Mexico. Anyone
who worked in that center can never forget the shabby look and feel of the place. I vividly remember the floor
being damp with occasional puddles as if it were hosed down in the morning (which meant electrocution for
anyone who steps on the puddle and on an exposed wire at the same time), with thin plywood dividers and
pipes running along the length of the entire operations floor and the ceiling. Literally, a boiler room call center (I
learned later that this was the building’s parking area for executives).

The center uses an auto-dialer with a two-second avail time. In one day, you can make as much as 250 calls if
everyone’s voice mail was on. There were no bio-breaks, no system auxes – only the straight two fifteen-minute
coffee break and a 30 minute lunch, and if you are late and your sales performance was not at par, you will not
be allowed to log back in; only the top sellers were allowed that privilege.

When you are on the phone with an interested customer, mostly retirees who had the extra money, you need to
build as much rapport as you can, putting the customer in a yes mode while preparing for the major pitch. When
that moment is on, you get the customer’s agreement to the sale, you raise your hand to call the attention of the
American “closer”, he comes over and you introduce him to the customer, continues with the rapport you built,
answers a few questions, and, if lucky, he takes note of the credit card information, ends the call and shouts
“Sale!”. This word always resulted in an uproar all over the floor, only because you a get spiffs – a solid
Php500.00 for every sale you make. And for some reason, the lesbians in the team were always getting no less
than Php 3,000 a night, this is why I always wanted to sit beside one, to listen to their pitch and learn their secret
to selling, that is, they have a relentless spirit and they knew which buttons to push when talking to an elderly.

Not everyone was lucky though. Good seller or not, spend a week without a sale, no matter that the reason was,
and you get fired. There were no permanent employees, no permanent friends. There were no walking papers
too; the Americans just ask you not report the following week. You don’ get to say goodbye to your new-found
friends too; there was never a time for that because your next priority was to find a job.

There were no benefits, no SSS, PAGIBIG, or tax deductions. If you were offered Php11, 500 (the going rate at
that time), you will get it on a weekly or sometimes daily basis, in a small brown envelope. Attendance was
checked by the American team leader and so it was essential that we befriended him, there was always the risk
of not getting paid if he doesn’t see you or if you do not call his attention. This was a boiler room call center,
there were no card-swiping or finger print access to doors or Avaya logins linked to your attendance, If you were
absent for whatever reason, there was no way you can inform your team leader (he never gave out his phone
number), just don’t bother coming back, only sellers with proven track record gets that benefit. I survived this
job for six months.

Why did I take that job? Because I needed it. I failed in my first three attempts at Convergys, Sykes, and VXI so I
needed to get the experience to understand the work of a call center agent, to validate if it indeed was a no-
brainer, and to find out why I kept failing.
Just like lesbians I worked with, my spirit knows no relent. If I did not understand something, I will research it
until I am satisfied. The answer to the mystery of my three strikes came in like an epiphany, slowly but surely, I
began to understand the reason why I failed. I began to work on some reforms as a result of my self-study, and
applied at a few centers just to test my theories. I got five job offers in a span of one week.

I found the work environment to be too stressful. I decided that the six months of immersion in an outbound
environment was more than enough for me. Next stop, inbound customer service account.

- se7en -
Call Center INITIAL interview - what do they measure?

• Tell me something about yourself that is not in your resume?

• What are your strengths and weaknesses?
• Why choose us among others (“company name”)
• Why do you want to leave your company?

“Honestly, bagsak ako lagi sa call center pag initial interview (although naga-apply ako para sa non voice)
sinasabi sakin ng interviewer, di daw ako pumasa sa assessment nila ng English chuchu, di daw modulated boses
ko…bagito ako sa interview.”

This was my initial reply to him:

You remind me of myself 5 years ago.

From a recruiter’s POV:

The purpose of the initial interview is to measure your communication skills, that is, diction, intonation,
pronunciation, grammar, your ability to comprehend, and the level of your confidence. A good English-speaking
skill is your “foot in the door”.

Although you are applying in a non-voice environment, your grammar is being measured – it gives the
interviewer an idea of how you will write – especially if the account requires you to.

There are other factors here, like how did you respond to the questions you posted above?

The contents of your response, and the issue of grammar, pronunciation, etc, will determine your failure (or
success).

With your indulgence, I would like you tell us how you answered the questions above, this will give us an idea
and give you a better suggestion. Don’t be afraid to make a mistake, grammar or otherwise, this is the perfect
time for that as it will allow all of us give you constructive input.

Unfortunately, he hasn’t replied since.

Here is a more detailed reply:

Contrary to what most applicants think, an initial interview is not the first part of the application process,
generally, it is the second (resume screening being the first). There are two kinds – a face to face interview,
mostly done for walk-in applicants; and a phone interview, done by recruiters after receiving and screening
resumes sent via email or a job hunting portal (Jobstreet, JobsDB, etc).

In the call center setting, the goal of an initial interview is to get a measurement of your communication skills in
terms of grammar, pronunciation, accent, diction, spontaneity, and some other details required by the client.
Too, it gives the recruiter an idea of your overall attitude and behavior towards work. In some cases, after they
have reviewed your resume, they will ask work history related questions, especially if the timeline is dubious, or
several companies with short tenure. This is why I mentioned in the previous posts that a good comm. skill is
your “foot in the door.”

The decision of a recruiter to pass or fail an applicant largely depends on the client requirement. However,
generally, the majority of recruiters will base it on the following:

1. Your overall presence. If you come off too strong or too weak, the recruiter will take a mental note of his first
impression of you – this will be validated during the interview. The best recourse is to watch your manners
when you walk in the door, when you sit, when you speak, when you offer a handshake, or even when you leave
after the interview. One tip: be professional.

2. Your accent and pronunciation. Recruiters are trained to detect even the slightest mispronunciation. In my
experience, recruiters do not look for someone who speaks like an American or for anyone who has a twang
(that actually turns them off, especially if it’s fake). What they look for is somebody who has a neutral accent and
neutral/trainable pronunciation – meaning, someone who does not have a strong provincial accent. Recruiters
also watch out for notable pronunciation pitfalls in the areas of TH, long e, short I, p/f, b/v, vowels, etc. (these
are just examples, there are more).

How do I define “trainable”? He is an applicant who makes the occasional (not frequent and definitely not
consistent) mistake, but is aware of it so he self-corrects. His accent may have a provincial “hint”, but passable
when endorsed to the accent neutralization training. A recruiter always thinks “if I give this person a chance, will
he survive the language/accent neutralization training?”

A neutral accent is desired by most of the BPO and call center clients because they are easily understood by their
customers.

3. You grammar and diction. Some applicants defend that being able to communicate is more than enough,
meaning, so long as I can speak, it shouldn’t matter if my grammar is defective, “kasi nasasabi ko naman ang
gusto kong sabihin” to quote an applicant who got upset after a recruiter failed her due to bad grammar and
poor diction. This mindset is wrong. Correct grammar usage, whether you like it or not, is an integral part of a
call center agent’s work, especially if you want to be easily and correctly understood.

Being a veteran of the call center industry, I have seen and heard of several situations where a simple call
became escalated or has resulted to a negative CSAT score (customer satisfaction) simply because the rep failed
to say it right, chose the wrong word, or simply placed a wrong accent on the wrong syllable. This is why
grammar and diction is very important, and recruiters are wary if an applicant displays grammatical errors and
poor diction. An applicant who displays excellent pronunciation but has a bad grammar will always fail.
However, some grammatical error may be tagged as “passable”, especially if the error does not impact the
overall message being conveyed.

4. Your level of comprehension. In the call center industry, where most of the work done is talking to customers,
here comprehension is a huge issue. One can never provide an effective solution to a problem if he or she fails to
comprehend the real message behind the rant. A lot of customers beat around the bush and will oftentimes just
give you the symptom/s instead of the real problems, it is up to the CSR to figure it out, re-state the issue, and
get a confirmation from the customer if the issue is correctly understood.

Here is an example of an applicant with poor comprehension issue:

Interviewer: You mentioned that you are still in school? What year are you in right now?
Applicant: Oh I’m just here in the house.
Interviewer: No, I asked what year you’re in.
Applicant: Oh year? I’m 2️5️ years old.
Interviewer: (writes down) not qualified.

5. Content of your response. A lot of applicants, perhaps because of nervousness or sheer lack of knowledge
about what is being measured during an initial interview, tend to take the question at face value and provide an
“as Is” response. The end result is an incomplete, shallow, and therefore unconvincing answers to questions
asked.
In a separate blog, I mentioned that an applicant needs to analyze the question, find out what the bottom line is,
and end his response with a “value statement”.

Here is a good example:

Question: What is your edge of the other applicants outside?

“Being a fresh graduate, I would say that my edge over the other applicants outside is my above average GPA. I
studied everyday so the lessons would remain fresh in my mind and I actively participated in classroom
discussion. Moreover, I pioneered several student programs, engaged in a dialogue with school officials to
improve the health and welfare of my fellow students, and I was the editor-in-chief of the college paper…etc”

Here is a (very) bad example:

Interviewer: What do you consider to be your greatest weakness?

Applicant: “Tequila and Chinita girls????”
Interviewer: (writes down) not qualified.

Remember this: While it is true that the purpose of the initial interview is to gauge a job hunter’s comm. skill, it
is also true that majority of the questions offer him/her a perfect chance to sell him/herself. Therefore, this is
where the “value statement” comes in handy. If you look at the above (good) response, the interviewee did not
give a vague or a general description of his edge over the other applicants, he cited examples and he said it with
confidence – he is “selling” himself and to the interviewer. His response can be interpreted as “the applicant is an
achiever, has a sense of commitment, initiative, and involvement.”
Next: Is there a secret to passing an initial interview?

- se7en -