Chelcie duvall11@nsuok.

edu

DuVall
9183513010
202 NE 8th
Stigler, Oklahoma

Summary Engergetic and optimistic customer service representative with 15 years experience of
professional experience assisting customers in solving complex issues. Seeks to leverage top-
notch managerial and organizational skills to boost efficiency with a new company. Souling
responsible of building a company from the ground up through marketing, exernal
partnerships, new product ventures, analyzing sales and current offerings, hiring, training,
and overall customer serivce. Mentored and trained current staff to enhance their level of
dedication to thier modalilies, education, and personal growth.

Skills
Customer service Digital marketing
Office Manager Time Management

Experience
Owner/ Stylist
The Red Door Salon • Warner, Oklahoma
05/2014 - Present

Maintain friendly, positive demeanor in difficult customer situations

Maintain strong customer relationships by offering customized treatment plans,
including facials based on skin type
Launched new email marketing campaign, improving email open rates from 23% to ove
87%
Established company’s first social media presence across Facebook, Pinterest and
Instagram, and grew Twitter followers from 90 to 4000+ in just 3 months
Introduce clients to hair products designed for their hair type; increased product sales
60% within initial 6 months of hire

Stylist and Sales Associate

Tangles Salon • Paris, Texas
10/2009 - 07/2020

Proposed and implemented feedback tracking system to gather data and use it to
improve the customer experience
Attended sales conferences to improve relationship building and closing techniques
Quickly generated loyal client base and receiv3 100+ monthly referrals
Applied modern haircutting, styling and coloring techniques based on hair type and
condition
Encouraged clients to adopt hair care maintenance routine specific to their needs and
goals
Developed reputation as preferred stylist for balayage coloring treatments
Styled updos for special events, including weddings, based on specific client requests
and inspiration photos
Warmly greeted guests and offered refreshments to create an inviting experience

Hostess and Server

Redrock Canyon Grill • oklahoma city, Oklahoma
03/2005 - 11/2007

Escort customers to their tables, bringing menus, silverware and water

 Consistently earned highest tips each shift by anticipating customer needs and
maintaining cheerful disposition
Greeted customers and offered coat check services
Check in with servers before seating a new table in their section, reducing server
complaints [what %]
Develop relationships with regular customers to promote top customer service
standards
Calculate estimated wait times based on length of wait list, available tables and workload
of staff and communicate clearly to customers

Education
Digital Marketing
Northeastern State University • Tahlequah, Oklahoma
12/2021
Graduated summa cum laude—3.7+ GPA
Volunteered on a monthly basis to prepare meals at the local community food bank
Honor Society Foundation Member

Business Administration
Connors State Junior College • Warner, Oklahoma
07/2019

Graduated summa cum laude—3.7+ GPA

Literature Award for Research Paper
English Award

Cosmetology
Academy Of Hair Design • Oklahoma City, Oklahoma
10/2007

High School Diploma

Stigler High School • Stigler , Oklahoma
06/2006
Languages
English