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Process Management Concepts and Techniques

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$VVLP WUDJR D VHTXrQFLD OyJLFD D VHU XWLOL]DGD QD HODERUDomR GR

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2EVHUYDomRHIHHGEDFNSRUHVFULWR 94654393471

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WƌŽĨ͘ĂƌůŽƐyĂǀŝĞƌ ǁǁǁ͘ĞƐƚƌĂƚĞŐŝĂĐŽŶĐƵƌƐŽƐ͘ĐŽŵ͘ďƌ WĄŐŝŶĂϮϱĚĞϭϬϳ

6HJXQGR R *XLD %30 &%2. ³XWLOL]DU HVVH WLSR GH WHFQRORJLD

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(VWtPXOR j TXDQWLGDGH D TXDQWLGDGH DFDED SRU JHUDU

WƌŽĨ͘ĂƌůŽƐyĂǀŝĞƌ ǁǁǁ͘ĞƐƚƌĂƚĞŐŝĂĐŽŶĐƵƌƐŽƐ͘ĐŽŵ͘ďƌ WĄŐŝŶĂϮϳĚĞϭϬϳ

$OpP GLVVR R %UDLQVWRUPLQJ SRGH VHU FODVVLILFDGR HP GRLV WLSRV

x %UDLQVWRUPLQJ HVWUXWXUDGR p DTXHOH QR TXDO FDGD PHPEUR

WƌŽĨ͘ĂƌůŽƐyĂǀŝĞƌ ǁǁǁ͘ĞƐƚƌĂƚĞŐŝĂĐŽŶĐƵƌƐŽƐ͘ĐŽŵ͘ďƌ WĄŐŝŶĂϮϴĚĞϭϬϳ

$OpP GLVVR VmR XWLOL]DGRV IOLS FKDUWV TXDGURV XWLOL]DGRV

(VWH WLSR GH IHUUDPHQWD p EDVWDQWH FRPXP HP ZRUNVKRSV

WƌŽĨ͘ĂƌůŽƐyĂǀŝĞƌ ǁǁǁ͘ĞƐƚƌĂƚĞŐŝĂĐŽŶĐƵƌƐŽƐ͘ĐŽŵ͘ďƌ WĄŐŝŶĂϮϵĚĞϭϬϳ

x 2 PRGHOR p YLVtYHO SRGHQGR VHU PRGLILFDGR GXUDQWH R

WƌŽĨ͘ĂƌůŽƐyĂǀŝĞƌ ǁǁǁ͘ĞƐƚƌĂƚĞŐŝĂĐŽŶĐƵƌƐŽƐ͘ĐŽŵ͘ďƌ WĄŐŝŶĂϯϬĚĞϭϬϳ

6HJXQGR &XU\ RV IOX[RJUDPDV SRVVXHP DV VHJXLQWHV

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x )OX[RJUDPD YHUWLFDO p DTXHOH FRQVWUXtGR FRP EDVH HP