From: Peta

To: Deanna
Subject: Important Update Regarding New Tablet Procurement Process

Hi Deanna!

I am delighted to express that so far; we have achieved most of our target as we set for our pre-
launch tablet rollout project. Now we are preparing ourselves for the formal launching dayby
buying and installing the required tablet hardware and software component but we have come
across some issue. Seydou passed on me the latest updates from our vendor Terrific Tablets
which has changed its product pricing. Previously, they were selling the tablets to the
restaurants, and part of that cost would include the menu software—kind of like a one-time
licensing fee. That’s what we have been counting on for the rollout. Terrific Tablets is now
going forward as a subscription-based service, which includes hardware, software, support,
customization, POS integration, and more as part of a monthly flat rate. Now, instead of $200
per tablet for the 40 tablets we need, the subscription that matches our needs would be $300 a
month and would cover all 40 tablets, the software, 24/7 support, customization—everything.
So instead of $8000 for using all the tablets in the first year, it will cost us only $3,600,
including support. But, that $3,600 will need to be paid every year going forward. By paying
$3600 every year can be a bit expensive over multiple year and could affect one of Sauce &
Spoon OKR to Keep our operating expenses below 65% but on the other hand this handful
service would help us on achieving other OKR’s like achieving enjoyable dinning experience
in and under an hour and consistent innovative intervention for better customer dinning
experience. Although we can find new vendor for the supply of tablets yet we are close to our
launch date so finding new vendor could potentially delay our expected launch schedule. In the
light of forgoing, I would require your input to make a final decision on this issue.

Warm Regards,
Peta