MARIANO MARCOS STATE

CollegeUNIVERSITY
of Teacher Education

A Semi Detailed Lesson Plan in Food and Beverages NC II

Prepared by:
JALEN A. RAMOS

Bachelor of Technical Vocational Teacher Education

Food Service Management and Technology

In partial fulfillment of the requirements in the course

Building and Enhancing New Literacies Across the Curriculum

Resource Teacher:
Mr. Hendrick D. Gagarin
Resource Teacher in-charge, EDUC 158

First Semester, Academic Year 2022-2023

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

 cte@mmsu.edu.ph  (077) 600-2014 www.mmsu.edu.ph
 MARIANO MARCOS STATE
CollegeUNIVERSITY
of Teacher Education

A Semi Detailed Lesson Plan Food and Beverages NC II

Lesson Plan Information

Mariano Marcos
State University –
School Laboratory High Grade Level 12
school (Laoag
Campus
Teacher JALEN A. RAMOS Learning Area TLE
Date and Time June 8, 2023 Quarter First

I. OBJECTVES
A. Content Standards:
The learner demonstrates understanding of concepts, and principles
in preparing the dining room/restaurant area for service.

B. Performance Standards:
 The learner independently prepares the dining room/area for
service.
 Demonstrates knowledge and skills of food and beverage service in
relation to taking table reservations.

C. Most Essential Learning Competencies (MELCs):

Take table reservation

D. Learning Objectives
After going through to the different learning activities, the Grade 11
students should be able to:
1. demonstrate the basic steps on how to take table reservation;
2. properly say the expressions and ask pertinent questions in taking
details of the reservation;
3. observe proper phone etiquette which is used and recognized
internationally; and
4. familiarize the phonetic alphabet.

II. CONTENT

A. Subject Matter
Main Topic: Taking table reservation

B. References
 Learning module, FBS 12 Q1 week 1
 TR – Food and Beverages NC II
 Food and Beverages NC II CG

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

 cte@mmsu.edu.ph  (077) 600-2014 www.mmsu.edu.ph
 MARIANO MARCOS STATE
CollegeUNIVERSITY
of Teacher Education

C. Materials
 Power Point Presentation, video presentation, laptop

D. Values Integration
 Communication skills
 Record keeping

III. Procedure

A. Preparatory Routine
I. Greetings
II. Classroom management
 Classroom rules
 Seat properly
 Be attentive
 Raise the right hand if you want to give your answer
 Behave accordingly
 Always observe minimum health protocols
III. Prayer
IV. Review of the past lesson
V. Preparation/Motivation

The teacher will present an illustration of table reservation

 What is your interpretation about the illustration?
 What do you think are we going to study today?

B. Lesson Proper
I. Presentation

In the food industry, reservation is defined as an arrangement to have

something (room, table or seat) held for your use at a later time. Table
reservation is an arrangement made (service) in advance to have a table
available at a restaurant.

The teacher presents a video presentation about on how to take table

reservation.

II. Discussion
Types of reservation
 Manual Reservation
- Depends on the person designated, usually a hosts or
hostess, to answer the phone, record details of the said

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

 cte@mmsu.edu.ph  (077) 600-2014 www.mmsu.edu.ph
 MARIANO MARCOS STATE
CollegeUNIVERSITY
of Teacher Education

reservation, and taking credit card information as a

guarantee.
 Online Reservation System
- Makes use of the internet through a website, where all
the necessary information needed for a reservation is
keyed in by the guest.

Reservation may be received through:

 Over the phone
 In person
 Email
 Internet
 Central reservation system

Necessary skills in taking table reservation

 Answer inquiry promptly, clearly and accurately
 Take note of specials, and changes in the menu and make sure
to inform guests about it
 Ask pertinent questions to complete the details of the
reservations
 Accurately record reservation data on forms based on
establishments standards
 Repeat the details of the reservations with the customer
 Confirm customer reservations to their arrival
 Provide additional information about the food service
establishments

Correct phone manner

 You should answer the telephone within 3 rings
 You should not keep the call on hold for more than 30 seconds
 You must inform all callers of action being taken (holding,
transferring, etc.)
 Keep the background noise free
 You should not disclose mobile phones without permission
 You should not transfer calls with “time of the day, department”
 This is ____________, how may I assist you? And end with
Thank you very much
 Always smile, use positive expressions and speak in clear polite
friendly manner
 Always be courteous

Basic information/details should obtain from the guests

 Name
 Address
 Contact details

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

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 MARIANO MARCOS STATE
CollegeUNIVERSITY
of Teacher Education

 Date/time of reservation
 Occasion
 Number of guests
 Special request
 Mode of payment

Using guest name

 Obtain guest name
 Check spelling using Alpha phonetic alphabet
 Use guests name three-five times during conversation

C. Application

The teacher will divide the class into 10 groups each group will consist
of 2 members, the one will take table/restaurant reservation and the other will
play as a customer. They will be graded base on the rubric below.

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

 cte@mmsu.edu.ph  (077) 600-2014 www.mmsu.edu.ph
 MARIANO MARCOS STATE
CollegeUNIVERSITY
of Teacher Education

Scoring rubric

Name: ________________________________________________Date:_______________
PERFORMANCE TASK 1 – TAKING RESERVATIONS
The following skills shall Description Score
be observed:
1. The phone answered Demonstrate outstanding communication skills in 5
promptly and with taking phone calls when taking reservations and
appropriate greeting. observe all the six skills with much confidence
2. inquiries are properly Demonstrate very good communication skills in 4
answered with clarity and taking phone calls when taking reservations and
accuracy observe 4-5 skills with confidence
3. Pertinent questions are Demonstrate good communication skills in taking 3
asked to complete the details phone calls when taking reservations and observe
of the reservations. 3 skills with confidence
4. Reservation data are Demonstrate poor communication skills in taking 2
accurately recorded based phone calls when taking reservations and observe
on the establishment’s 1-2 skills with confidence
standards. Did not demonstrate any skills in taking 1
5. Details of the reservations reservation
are repeated and confirmed Remarks:
with the party making the
reservation
6. Additional information
about the food service is
provided when necessary.

D. Generalization
1. What have you learned from our lesson today?
2. Why the different steps in taking table reservation are important?
3. How will you apply these steps in the food industry?

IV. Evaluation
Below is a telephone. Inside of it list the different correct phone manners in
taking table reservation.

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

 cte@mmsu.edu.ph  (077) 600-2014 www.mmsu.edu.ph
 MARIANO MARCOS STATE
CollegeUNIVERSITY
of Teacher Education

V. Assignment
 For our next lesson, research 3-5 table set-up/setting. Share your assignment
to the class.

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

 cte@mmsu.edu.ph  (077) 600-2014 www.mmsu.edu.ph