COVID-19 “New Normal” Guidelines

Tabangao Refinery, SPEX, T&S Terminals, Aviation JOCASP, Retail sites,

Specialities

Name appears here

Role in organisation appears here

Shell Company in the Philippines Footer April 2020 1

COVID-19 Guidelines Process Flow for “New Normal”
Inside the site and
Prior
Prior to Arrival
to Arrival Arrival on-site
Arrival on-site Inside
duringthe
worksite Leaving the site
After Work

Information to be collated and actions to
be done before arrival to the site right
after lifting of enhanced community
quarantine and while COVID-19 situation
exists
Precautions to be done by staff and Protocols and precautions staff and Protocols and precautions staff and
contractors once they arrived the site contractors need to comply to prevent contractors to follow before leaving the
contact and spread of COVID-19 virus work site and going home
while inside the site doing work

Social distancing, appropriate respiratory

Check worker’s condition
Return to work sequence
Protocol for visitors
Clean PPE and hand tools
Comply with LGU ordinances
Do not go to work for SUSPECT case
Signages for reminders
Staggered arrival of maintenance and project
contractors
Arrival screening of all entrants
Social distancing, appropriate respiratory
etiquette (sneezing/coughing)
Strictly all entrants should thoroughly
handwash before entering the terminal and
driver cleaning/sanitizing lorry cab
Do not allow entry for SUSPECT case
etiquette (sneezing/coughing)
Strictly all should thoroughly handwash at
the start/end of work/break
Disinfect hand tools start/end of work
TBM in open area only
Office precautions (limit number in the office,
regular disinfection, etc)
Staggered breaks
Shifting of duties (WFH, etc)
No big gatherings
Social distancing during ER
Handling of SUSPECT case
Social distancing, appropriate respiratory
etiquette (sneezing/coughing)
Strictly all exiting workers should thoroughly
handwash before leaving the site
Clean PPE and hand tools, and do
housekeeping on the work areas
Staggered departure of maintenance and
project contractors
Comply with LGU ordinances
Handling of SUSPECT case

Shell Company in the Philippines April 2020 2

COVID-19 Guidelines Process Flow for “New Normal”
Prior to Arrival Protocol
Prior to Arrival Arrival on-site Inside the site Leaving the site

Check worker’s
condition
TM with the help of contractor
PS/SO should continually collate a
list of all NEW incoming workers
coming to the site and whereabouts
on the past 14 days.
Conduct daily health check on all
workers for COVID-19 symptoms. If
there is, follow procedure for
SUSPECT case.
For the worker who is SUSPECT,
PROBABLE, or CONFIRMED COVID-
19 case, he must provide Health
Clearance from the Health Units to
prove that they are safe to work.
Schedule Team A and Team B (and
Team C) for positions critical to
operations.
Return to work
sequence
The order of people returning to
work will be critical staff first, then
volunteers, others, and last is
vulnerable groups.
Follow LGU and National
Government Health agencies
guidelines and prevention.
Reference:
COVID-19 People
to continue to stay home
Protocol for Visitors
Assess if visit is business critical. For
the current situation, virtual
meetings continue to be top
priority.
Visitors should be pre-registered.
With Shell sites to manage health
status of visitors BEFORE their
arrival (MS Forms, etc.).
Comply with LGU requirements (e.g.
health self-declaration and health
clearance/certification).
Screen visitors similar to site
workers when they arrive the site.
Reference:
Clean PPE and hand
tools
PPEs and hand tools should be
cleaned and disinfected before
going to the site. Good practice is
that it should be cleaned before
start of work and after work.
All delivered materials and logistics
from other areas must be
disinfected before handling or use.
Comply with LGU
ordinances
Workers to follow LGU policy on
COVID-19 like social distancing
during travel to work (alternate
sitting arrangements in the
bus/jeepney), wearing of mask, etc.
when going to the site and outside
the house.
Follow implemented curfew hours
within the community.

LGU Health COVID-19

Clearance Requirements
Protocol for visitors.pptx

Shell Company in the Philippines Footer April 2020 3

COVID-19 Guidelines Process Flow for “New Normal”
Prior to Arrival Protocol
Prior to Arrival Arrival on-site Inside the site Leaving the site

SUSPECT case

Stay at home, isolate self from

others and self-monitor condition.
Anyone who has close contact will
be observed and may need to
undergo home quarantine. COVID-
19 focal person must report the
SUSPECT case to Local Health Unit
for proper turnover and further
medical attention. Follow DOH
guidelines for SUSPECT case.
Inform the Terminal Manager.
Terminal Manager to contact Shell
Health to feedback information and
provide guidance if needed.

Reference:

Unified COVID-19 COVID-19 Home

Algorithms Care Tips.pdf
Shell Company in the Philippines Footer April 2020 4
COVID-19 Guidelines Process Flow for “New Normal”
Protocol when a worker arrives on site
Prior to Arrival
Signages for reminders
Post reminders on COVID-19
precautions provided by Shell
Health in conspicuous areas. You
may refer here for some examples.
COVID-19 precautions in pre-
boarding pack/materials or site
safety briefing. [please use this
pack]
Shell Company in the Philippines
Arrival on-site
Staggered arrival
Site to implement and workers to
follow staggered arrival of
maintenance and project
contractors to promote social
distancing and eliminate
overcrowding at the entrance.
Reference:
COVID-19
Staggered Arrival.pdf
Inside the site
Arrival screening
Before entry, verbal attestation
about personal health and exposure
to COVID-19 cases.
Temperature is also checked using
thermal scanner before entering the
site. If it exceeds 37.5OC, do not
allow entry (as per DTI/DOLE
guidelines). Report to Terminal
Manager for proper
management/protocol. Do not allow
entry to anyone who has a close
contact with him. Follow DOH
guidelines as he may be considered
COVID-19 Social
as a SUSPECT case. Consult Shell
distancing when entering
Health if guidance is needed.
Reference:
Use of Infrared COVID-19 Verbal
Thermometer.docxAttestation v01.pptx
Footer
Social distancing
Since there will be instances of
queuing when entering the site,
social distancing should still be
complied. Social distancing is
keeping 1-2 meters apart from each
other. Avoid shaking hands, social
gestures or other physical contact.
References:
COVID-19
Terminal Entrance Social Distan
Alternative Greetings.pdf
Leaving the site
Thorough handwashing
Strictly all entrants should
thoroughly wash hands for at least
20 seconds or clean hands using
sanitizer with 70% alcohol.
Availability of hand sanitizers in the
site when handwashing facility is
not available at the entrance.
Driver to clean/sanitize lorry cab.
Signages on self-hygiene can be
found here.
COVID-19
References:
Coronavirus - WHO Guidance COVID-19
hygiene can be aon Handwashing andDisinfecting
lifesaver handrubb Lorry Cabin.pptx
April 2020 5
COVID-19 Guidelines Process Flow for “New Normal”
Protocol when a worker arrives on site
Prior to Arrival Arrival on-site Inside the site Leaving the site

SUSPECT case

Do not allow entry of worker with

SUSPECT case. Report immediately
to Terminal Manager. Do not allow
entry to anyone who has a close
contact with a suspected case.
Anyone who has close contact will
be observed and may need to
undergo home quarantine. COVID-
19 focal person must report the
SUSPECT case to Local Health Unit
for proper turnover and further
medical attention.
Terminal Manager to contact Shell
Health to feedback information and
provide guidance if needed.

Reference:

Unified COVID-19 COVID-19 Home

Shell Company in the Philippines Footer April 2020 6
Algorithms Care Tips.pdf
 COVID-19 Guidelines Process Flow for “New Normal”
Protocol when inside the site and other work site
Prior to Arrival
Social distancing
Always maintain social distancing.
Social distancing is keeping 1-2
meters apart from each other. Avoid
shaking hands, social gestures or
other physical contact.
If social distancing not possible on
nature of work, create a physical
separation with a screen or a tarp if
possible, or complete PPE with face
shields.
Limit the number of workers in all
work areas especially in enclosed
area. Skeletal workforce must
applied.
Reference:
031A - Working in Protection when
social distancing is not
Close Proximity - Empl
Shell Company in the Philippines
Arrival on-site
Thorough handwashing
Strictly all workers to thoroughly
wash hands for at least 20 seconds
or clean hands using sanitizer with
70% alcohol before start of work,
start and end of break/lunch, after
work, and before/after touching
shared equipment (computers,
laptop, printers, radio) and after
using toilet.
Make handwashing provision or
sanitizers available in workplaces
and common areas (gantry, waiting
area, guard house, canteen).
All contractors must provide
handwashing provision or sanitizers
on site. For sanitizer, put it far away
from potential ignition sources/open
flames activities.
References:
WHO Guidance Coronavirus -
on Handwashing and handrubb
hygiene can be a lifesaver
Inside the site
Clean hand tools &
other common areas
Hand tools should be cleaned and
sanitized. Good practice is that they
should be cleaned before start of
work and after work especially for
frequently handled
tools/equipment.
Regularly disinfect or sanitize
workplaces and common areas
(gantry, project work site, waiting
area, guard house, canteen), and
commonly touch areas (door knob,
door handle, chairs). Depending on
the frequency of use or touch, it can
be every before start of work,
during meal break (lunch, dinner)
and end of work. For high-touch
areas, cleaning and disinfection
should be every two (2) hours.
Footer
TBM in open area only
Conduct toolbox meetings (TBM)
and/or safety induction in an open
area. Remind workers during TBM
(part of JHA) the controls for COVID-
19. Check workers if someone is not
feeling well or has symptoms of
COVID-19. Report immediately to
Terminal Manager for suspected
case.
Leaving the site
Office precautions
Allow entry only to workers that are
needed in the office. Review
process so that contractors, drivers,
and non-office workers won’t need
to go inside the office.
Regularly disinfect or sanitize
workplace (office, toilets), office
equipment (printer, computer) and
office appliances (coffee machine,
water dispenser). Depending on the
frequency of use or touch, it can be
every before start of work, during
meal break (lunch, dinner) and end
of work.
Limit the number of people inside
the office.
Use Skype/phones for meetings and
discussion.
Reference:
COVID-19 Table 7
layout example.pdf
COVID-19 Guidelines Process Flow for “New Normal”
Protocol when inside the site and other work site
Prior to Arrival
Staggered breaks
Terminal to implement and workers
to follow staggered breaks to
promote social distancing and
eliminate big groups in one area
(e.g. canteen, rest area).
Reference:
COVID-19
Staggered Breaks.pdf
Shell Company in the Philippines
Arrival on-site
Shifting of duties
Plan duty schedule so that critical
roles work in shifts or alternate
work-from-home (WFH) schedule
for some staff and contractors
(including dispatchers) and for BCP
purposes.
Depending on projected volume,
compress operating schedule.
Review handover between shifts to
minimize contact.
Avoid night shifts works if necessary.
Work to be done until 5pm only.
Follow implemented curfew hours
by LGU.
Reference:
Manpower
schedule - sample from Aviation
Inside the site
No big gatherings
No big gatherings (10 or more) in
the site to eliminate close contact.
For TBM, assess if it can be done in
small groups if number of workers
will be 10 or more.
Signages on maximum number of
people in a room can be found here.
Footer
Social distancing during
ER
Check evacuation areas if they are
big enough to meet the social
distancing requirement.
Minimize contact during drills. Do
able-top or practice in small groups
to meet the social distancing
requirement.
Mark the social distance
requirement on the designated
assembly areas.
Leaving the site
SUSPECT case
If SUSPECT case has entered the
site, put him in the isolation area.
COVID-19 site responder/s wearing
COVID-19 PPEs will assist &
interview him/her for contact
tracing while waiting for transport.
Perform deep cleaning in areas
visited by SUSPECT case. Anyone
who has close contact will be
observed and may need to undergo
home quarantine. COVID-19 focal
person must report the SUSPECT
case to Local Health Unit for proper
turnover and further medical
attention. Follow DOH guidelines.
Consult Shell Health if guidance is
needed.
Reference:
AprilUnified
2020 COVID-19 8
Algorithms
COVID-19 Guidelines Process Flow for “New Normal”
Protocol before and when leaving site and other work site
Prior to Arrival Arrival on-site Inside the site Leaving the site

Comply with LGU

Social distancing
Always maintain social distancing.
Social distancing is keeping 1-2
meters apart from each other. Avoid
shaking hands, social gestures or
other physical contact.
Reference:
COVID-19 Social
distancing when entering
Thorough handwashing
Strictly all exiting workers should
thoroughly wash hands for at least
20 seconds or use of sanitizer with
70% alcohol before start of work,
start and end of break/lunch, and
after work.
References:
Clean Tools & PPE
PPEs and hand tools should be
cleaned and disinfected before
going to the site. Good practice is
that it should be cleaned before
start of work and after work.
For damaged PPE, disposed them
properly in designated trash bin.
Do housekeeping of construction
areas and sanitize hand tools and
equipment.
Staggered departure
Site to implement and workers to
follow staggered exit of
maintenance and project
contractors to promote social
distancing and eliminate
overcrowding at the gate.
Reference:
COVID-19
Staggered Exit.pdf
ordinances
Worker to follow LGU policy on
COVID-19 like social distancing
(alternate sitting arrangements in
the bus/jeepney), wearing of mask,
etc. when going back home.
Avoid night shifts works if necessary.
Work to be done until 5pm only.
Follow implemented Curfew Hours
by LGU.

WHO Guidance Coronavirus - For PPE used for disinfection and

on Handwashing andhygiene
handrubb
can be a lifesaver COVID-19 related cleaning, disposed
them in designated trash bin with
yellow bag since they are
considered as biohazard wastes.

Shell Company in the Philippines Footer April 2020 9

COVID-19 Guidelines Process Flow for “New Normal”
Protocol before and when leaving site and other work site
Prior to Arrival Arrival on-site Inside the site Leaving the site

SUSPECT case

Stay at home and self-monitor

condition. Anyone who has close
contact needs to undergo home
quarantine. Anyone who has close
contact will be observed and may
need to undergo home quarantine.
COVID-19 focal person must report
the SUSPECT case to Local Health
Unit for proper turnover and further
medical attention. Follow DOH
guidelines for SUSPECT case. Inform
the Terminal Manager. Terminal
Manager to contact Shell Health to
feedback information and provide
guidance if needed.

Reference:

Unified COVID-19
COVID-19 Home
Algorithms
Shell Company in the PhilippinesCare Tips.pdf Footer April 2020 10
COVID-19 Emergency Focal and Hotlines
If possible/symptomatic cases of COVID-19 observed on workers, report to the below Terminal contact persons and
Local Government Health Units:

Terminal Operations and Engineering Local Government Health Units Contractor Focal Person(s)

1. [Name of TM] - PSPC [Terminal] TM 1. [Local Government Health Unit] 1. [Name/Contact No.] - Focal Person
[Contact Number] [Contact Numbers]
2. [Name of TOS] - PSPC [Terminal] TOS 2. [Local Disaster Risk Reduction] Members:
[Contact Number] [Contact Numbers] 1. [Name/Contact]
3. [Name of TOA] - PSPC [Terminal] TOA 3. [Local Barangay Units (Brgy. Captain)] 2.
[Contact Number] [Contact Number] 3.
4. [Name of TPE] - BTSMC [Terminal] TPE 4. [PNP Nearest Station]
[Contact Number] [Contact Numbers] ❑ Responsible person on responding possible cases
5. [Name of TPSO] - BTSMC [Terminal] TPSO of COVID-19 and monitoring of his worker’s
[Contact Number]
health prior to arrival, during execution and post
6. [Name of Nurse]- [Company] [Terminal] Site Nurse
execution of work.
[Contact Number]
❑ A person who are responsible on reporting to the
Terminal (PSPC) and Local Government Health
Unit for the possible cases of COVID-19.

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Other Guidelines and Mitigations for COVID-19 (Contractors)
Logistics
1. All materials that delivered from other areas must be disinfected with disinfectants prior to use. Wear hand protection during unboxing of materials.
2. Locate area of isolation for the materials delivered from other areas (provinces, towns and etc.).
3. Wear face mask and long sleeves if someone will be exposed to outside community, maintain social distances and avoid close contact on communicating on
other persons.
4. As much as possible, avoid engaging on crowded places, public establishments that may local transmission of the disease may occur.
5. All equipment, materials and deliverables must be carefully planned and monitored.
6. Delivery zone are identified and limited to selected personnel only (to receiver and deliverer).

Food Management
1. Assigned person who will provide the basic necessities of the team shall required to wear face mask and observe social distancing going to banks, markets,
supermarkets and remittance branches. Personnel must take a bath and sanitize his/her self after exposing on outside community. Avoid direct contact of
hands and fingers to ATM’s, knobs and doors to prevent transmission of the disease.
2. Person shall wear disposable gloves on markets or supermarkets providing their foods to prevent local transmission of the disease. Avoid direct contact on
exchanged money, provide separate container(plastic) and do not secure money directly to pockets.
3. Wash thoroughly all of the items from markets like vegetables, foods and goods before storing it. Ensure all foods are cooked well, avoid eating foods that
are not cooked well. Eat nutritious foods like veggies and fruits that may help on boosting self-immune system.
4. Avoid smoking and drinking liquors to maintain good respiratory health condition preventing disease and/or infection.
5. Avoid sharing of utensils, every person shall have their own utensils. Wash thoroughly all utensils before and after use. Ensure the storage are cleaned
regularly including at the kitchen/dinning section.

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Other Guidelines and Mitigations for COVID-19 (Contractors)
Weekly Post Execution of Work
1. COVID-19 focal person to inform the Terminal Operation and Engineering on the Health condition of workers after 1 week completion of work weekly.
2. Report to the Terminal if any one fall ill. Isolate the person and must have 14 days self-quarantine at home.
3. If anyone severely suffers from the symptomatic cases, COVID-19 focal person must call Local Health Authorities for further medical attention and turnover.
4. Once a worker had passed from the self-quarantine within 14 days, a worker must request and provide Quarantine Certification from the Local Health
Authorities as a badge clearance that he/she is safe to resume work.

Rented Houses and Fabrication Areas

1. Good housekeeping practices (5S) must be implemented on bunk/rented houses, rooms and toilets. Safety Officer and Project Supervisor are
the responsible on monitoring cleanliness and regular disinfection of their homes. Observed proper waste management.
2. COVID-19 guidelines/prevention posters form LGU and Shell Health must be posted on their fabrication area and houses.
3. Social distancing must be observed inside the house. Appropriate respiratory etiquette must be observed and avoid close contact
communications and gestures.
4. Implement shifting of taking meals, do not eat together if there are large members of the house. Limit the number of person inside the rooms
with social distance (2-3 person in per room depending on area size). Ensure there is good ventilation inside the rooms and house. If possible,
contractor to look another house if the members are more than ten (10) members per household depending on the area size of the house to avoid
overcrowding inside the house.
5. Avoid sharing of dining utensils (glass, spoons, forks, etc.). Project Supervisor must provide each of them individual utensils to prevent
transmission of disease. Secure it inside a storage/container and sterilized/wash before and after use.
Shell Company in the Philippines Footer April 2020 13
Other Guidelines and Mitigations for COVID-19 (Contractors)
Rented Houses and Fabrication Areas
6. Project Supervisor and Safety Officer to promote a strict house rules to all of his colleagues avoiding them to do some outside activities and whereabouts
including drinking liquors/smoking. Daily routine must be WORK and HOME only to prevent social engagements/exposure outside the community. Do not accept
outsiders/visitors if necessary. Follow LGU mandated curfew hours.
7. Assigned person who will provide basic necessities, like foods and money must comply with the LGU COVID-19 Prevention Program, going to market, bank,
remittances and other establishments. Ensure to wear face mask/PPE outside and take a bath or sanitize themselves after going to markets or supermarkets. All
items from outside must be cleaned properly and disinfected. Eat healthy foods like veggies, fruits to boost immune system and ensure foods are cooked well-
done.
8. Enough supply and availability of soap and/or sanitizers must be present at the toilets, dinning/kitchen area and rooms. All must do hand washing or
sanitation especially after using or taking toilet.
9. Personal face masks must secured inside a Ziplock bags if it is not in use including laundries must be secured properly. All disposable masks that are subjected
for disposal must secured on a separate bags, disinfect with the mixture of sodium hypochlorite and do not put on common waste.
10. Proper hygiene of the members of the house must be monitored by Project Supervisor and Safety Officer. Take a bath 2x a day (morning & before taking a
sleep) if possible.
11. If someone observed with symptomatic cases of COVID-19, Project Supervisor and Safety Officer must report to the Terminal and Local Health Unit and they
are not allowed to work and need to do 14 days of self home quarantine. If there are no Temporary Isolation area within the house, the person will be turned
over to City Health and for further medical attention. Health of the members must be monitored by Safety Officer on daily basis.
12. For the incoming/outgoing personnel from other sites/towns/provinces that has COVID-19 cases, depending on the municipality/city ordinance, the
contractor/person must have a health certification/clearance from the Health Office where he's/she's point of origin ,as a proof that they are not previously
SUSPECTED, PROBABLE or CONFIRMED COVID-19 case from their area of origin.

Shell Company in the Philippines Footer April 2020 14

Supporting Signages

Self-care &
General Clear Desk Cleaning Maximum General
cleaning
Signages Policy Protocols Capacity Hygiene
protocols

Shell Company in the Philippines Footer April 2020 15

LFI on Alcohol Based Hand Sanitizer

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