INCIDENT DETAILS:

PERSON INVOLVED:
1. ORLANDO FONTECHA (TH 288 DRIVER)
2. GINO ANTONIO (TH 288 EXTRA HELPER)

WHEN: 04/04/22 AT APPROX. 3:15 PM

LOCATION: BAYER, CANLUBANG

PRODUCT DELIVERED: ROUGH RICE

WHAT: FAILED TO PUT THE SEAL ON THE DOOR BEFORE LEAVING THE BAYER

NARRATIVE: AS PER OUR DIPATCH UNIT THEY HAD THE REQUEST OF 2 UNITS LAST FRIDAY APRIL 1,
2022 FROM HOLCIM. BUT BECAUSE THERE WAS NO DRIVER AVAILABLE THAT DAY. THEY JUST SERVE THE
FIRST TRUCK SUNDAY EARLY INSTEAD AND THE SECOND TRUCK WAS SERVED JUST YESTERDAY APRIL 4,
2022. PRIOR TO THAT, THE DISPATCH ON DUTY WAS PRESSURED TO SERVE THE SECOND TRUCK AS IT
WAS REQUESTED 3 DAYS AGO AND THE DRIVER OF THAT PARTICULAR TRUCK WAS UNABLE TO REPORT
ON TIME SO THEY DECIDED TO USED A NEWLY HIRED DRIVER ALONG WITH THE HELPER FROM
ANOTHER BUSINESS UNIT. BOTH OPERATIVES ARE NOT FAMILIAR TO THE PROCESS AND NO
ORIENTATION ABOUT PROPER SEALING AFTER LOADING OPERATION. HOWEVER, THERE WAS STILL A
LAPSES ON THE SIDE OF OUR DISPATCH BECAUSE THEY FORGOT TO PROVIDE THE SEAL TO OUR DRIVER
AND HELPER UPON LEAVING OUR YARD.
FISHBONE ANALYSIS (RCA)

DRIVER/ LOGISTICS/MANAGEMNET
HELPER
NEWLY HIRED DRIVER
COMPLACENCY INSUFFICIENT
PRESSURE TO SERVE
THE UNIT AS IT WAS NEED COORDINATION
UNFAMILLIAR TO THE URGENTLY
PROCEDURE
FORGOT TO GIVE THE SEAL
PRIOR THE DEPARTURE
FAILED TO
SEAL

THE HELPER WAS TAKEN FROM

ANOTHER BUSINESS UNIT W/OUT
ANY ORIENTATION ABOUT THE
PROCESS OF SEALING

PROCESS
WHY-WHY ANALYSIS – (RCA)

WHY1
• FAILED TO SEALED THE DOOR
• THE DRIVER/HELPER WAS UN FAMILIAR TO PROCESS OF SEALING AFTER
WHY 2 THE LOADING OPERARTION

• NO OREINATION ABOUT SEALING OF DOOR AFTER THE LOADING

WHY 3 OPERATION

• NO INSTRUCTION WAS PROVIDED BY THE DISAPTCH ON DUTY AND THEY

WHY 5 ALSO FORGOT TO PROVIDE THE SEAL

WHY 6
• PERHAPS PRESSURED AS IT WAS REQUESTED 3 DAYS AGO

• THE DISPATCH FORGOT TO PROVIDE THE SEAL TO THE DRIVER/HELPER DUE TO PRESSURE
ROOT TO SERVE THE PENDING REQUESTED DELIVERY AS IT WAS REQUESTED LAST APRIL 1, 2022
CAUSE
CORRECTIVE ACTION & RECOMMENDATION:

CORRECTIVE ACTION

 ORIENTED THE DRIVER/HELPER REGARDING PROPER SEALING AFTER

LOADING OPERATION
 DISPATCH ONDUTY PROVIDED NOTICE TO EXPLAIN ABOUT THE INCIDENT

RECOMMENDATION

 ENSURE SPECIFIC ORIENTATION ARE BEING INPLACE WITH THE DRIVER’S

AND HELPER’S BEFORE ASSIGNING THEM.
 ALWAYS COORDINATE TO THE DRIVER AND HELPER , IF POSSIBLE ASK FOR
PHOTOGRAPH OF MATERIAL TO BE LOAD I.E., BEFORE, DURING AND AFTER
LOADING OPERATION
 AS MUSH AS POSSIBLE NOT TO USE NEWLY HIRED DRIVER WITHOUT
APPRENTICESHIP/APRRENTICE TOUR TO THE SPECIFIC SITE DELIVERY.
 PRIOR THE DEPARTURE, INSTRIUCTION FROM THE DISPATCH MUST BE
PROVIDED
APPOLOGISE LETTER

Dear Sir or Madam,

We are extremely sorry that we failed to provide the seal to our driver
and helper upon delivery of the product. We understand that handling
of pressure is part of our daily task and we can’t used this as an excuses
for our lapses. Nonetheless rest assure that this will not happen again.

We again apologize for the trouble caused to you.

With apologies

Yours Sincerely,

MEGATRANSPORT INC.