Crew Hand Book v2

A = Alpha 1 mile = 1.
6 km
B = Bravo 1 nautical mile = 1.8 km
C = Charlie 1000 ft = 300m ( 0.3 km )
D = Delta
Max taxi speed ~ 50 km/h
E = Echo
F = Foxtrot Avegage Flight Speed ~ 930 km/h
G = Golf Refueling: 1ton ~ 4 mins (A321)
H = Hotel
I = India CABIN READY BUTTON:
J = Juliet - VNA 666/668/669
K = Kilo - Thomas Cook: VNA522,532,541,542,544 (220 seats
L = Lima - 11BCDE, 25BCDE, 38EF | with Personal Locator
M = Mike Beacon PLB)
N = November
O = Oscar VIP CONFIGURATION:
P = Papa VNA670 (212 seats, 12 seats bussiness row 1-3 ACDE)
Q = Quebec
VNA626 (200 seats, 12 seats bussiness row 1-3 ACDE)
R = Romeo
S = Sierra VN-A607 (200 seats, 12 seats bussiness row 1-3ACDE)
T = Tango
U = Uniform
V = Victor
W = Whiskey A321 ACF: VNA520 / 521 / 531
X = Xray
Y = Yankee
Z = Zulu
BOARDING & ELECTRONIC DEVICES
Thưa quý khách,
Vì sự an toàn, điện thoại di động và các thiết bị điện tử phải được tắt nguồn hoặc chuyển sang chế độ máy bay. Hành
khách mang theo thuốc lá điện tử lưu ý tắt nguồn thiết bị, tháo rời pin, cất giữ cẩn thận và nghiêm cấm sạc pin trong
suốt chuyến bay.
Quý khách vui lòng ngồi đúng số ghế và để hành lý xách tay xuống dưới ghế phía trước hoặc trong ngăn đựng hành lý
phía trên. Vui lòng không để hành lý trên lối đi và khu vực cửa thoát hiểm.
Xin cảm ơn sự hợp tác của quý khách.
Ladies and Gentlemen,

For safety reasons, all mobile phones and electronic devices are to be switched off or switched to flight mode.
Passengers carrying e-cigarettes on board are required to switch them off, remove the batteries and kept them safely
throughout the flight.On-board charging of the e-cigarettes is strictly prohibited.
Thank you for your cooperation.
HEADCOUNT
Thưa quý khách,
Đây là chuyến bay mang số hiệu VJ___từ___đến___.
Vì lý do an ninh chúng tôi bắt đầu thực hiện việc đếm số khách trong khoang khách. Quý khách vui lòng ổn
định chỗ ngồi và không sử dụng phòng vệ sinh trong lúc này cho đến khi việc đếm khách được hoàn tất.

This is flight number VJ___from___to___.
For security reasons, we are about to count all passengers. We need your cooperation to remain seated and
refrain from using lavatory until the count has been completed.
GROUND PERSONNEL
Xin lưu ý, xin mời nhân viên mặt đất rời khỏi khoang khách, máy bay chúng ta sẵn sàng để khởi hành trong
giây lát. Xin cảm ơn.
Attention please. All ground personnel please leave the aircraft as we are ready for departure.Thank you.
DISEMBARK BY STAIRS
Thưa quý khách, xin quý khách lưu ý, quý khách sẽ xuống máy bay bằng xe thang (tại cửa phí trước – và
cửa phía sau). Vì sự an toàn, quý khách vui lòng cẩn thận khi bước xuống và sử dụng tay vịn cầu thang để
tránh vấp ngã.
Nếu quý khách cần sự trợ giúp, vui lòng liên hệ nhân viên phi hành đoàn và chờ tại ghế để được hỗ trợ.
Xin cảm ơn.
Ladies and gentlemen, please revise that passengers will disembark the aircraft by stair ( in the front door –
and the rear door). For your safety, we encourage you to be careful and use the handrail to avoid tripping.
Passenger who need assistance, please contact our Cabin crew and remain seated.
Thank you.
MASK
Thưa quý khách, xin quý khách lưu ý.

Theo yêu cầu của Cục Hàng Không Việt Nam, quý khách vui lòng sử dụng khẩu trang trên tất cả các chuyến
bay và trong nhà ga. Xin cảm ơn sự hợp tác của quý khách.
Ladies and Gentlemen, may we have your attention please,

Base on Civil Aviation Authority of Viet Nam, passengers are required to wear mask on board and in all
airport in Viet Nam. Thank you for your co-operation.
PASSENGER RECOUNT
Thưa quý khách,

Đây là chuyến bay mang số hiệu VJ___từ___đến___.
Vì có sự nhầm lẫn hành khách trên máy bay, nhân viên thương vụ sẽ
lên máy bay để kiểm tra lại. Xin quý khách vui lòng chuẩn bị sẵn thẻ lên
tàu và trình cho nhân viênt hương vụ khi họ đến ghế của mình.

This is flight number VJ___from___to___.
As there is a discrepancy in the number of passengers on board, our
ground staff will come aboard to recheck. Would you please have your
boarding pass ready and show it to the ground agents as they come to
your seat.
PASSENGER COUNT COMPLETE
Thưa quý khách,

Chúng tôi xin cảm ơn sự hợp tác của quý khách. Nhân viên mặt đất đã
hoàn tất việc kiểm tra. Máy bay của chúng ta sẽ cất cánh trong vài phút
tới đây.
Xin cảm ơn.

Thank you for your cooperation. Our Ground staff have completed their
checks. We will be taking off in a few minutes.
Thank you.
LOST PROPERTY FOUND
Thưa quý khách,
Chúng tôi vừa tìm thấy___tại cửa ra máy bay/ phòng vệ sinh/ xe chở khách. Hành khách
nào sơ ý bỏ quên vui long liên hệ với tiếp viên.
Xin cảm ơn.
We have just found___at boarding gate/ lavatory/ shuttle bus. If you have lost
your___please contact our cabin crew.
Thank you.
NOTE:
- Suitcase: vali / backpack: balo / wallet: ví tiền / pouch: túi nhỏ/ hand bag: túi xách…
CONTACT WITH PASSENGER

Xin quý khách lưu ý,
Xin mời hành khách____vui lòng lien hệ với tiếp viên tại cửa trước máy bay có việc cần.
Xin Cảm ơn.
Would passenger name___please contact Cabin Crew at the front of the aircraft.
Thank you.
PASSENGER DISEMBARK IN RAIN

Thưa quý khách, vì lí do mưa lớn tại sân bay___quý khách lưu ý cẩn thận khi di chuyển
xuống cầu thang máy bay và khu vực sân đỗ để tránh bị vấp ngã do trơn trượt. Xin cảm ơn.
Ladies and Gentlemen, Due to raining at___airport, please pay full attention when moving
at the stairs from the aircraft and apron area to avoid slippery.
Thank you.
OFFLOAD CHECKED BAGGAGE
Thưa quý khách,

Chúng tôi vừa nhận được thông báo có một số khách trên chuyến bay này đã
không có mặt tại cửa khởi hành. Vì lí do an ninh, chúng tôi phải xác định lại vj trí
và cắt lại hành lý kí gửi của những khách này.
Chúng tôi xin chân thành cáo lỗi vị sự bất tiện này.
Xin cảm ơn.

We have been informed that there are some passengers who did not show up at
the boarding gate. For security reasons, we must now locate and offload their
checked baggage.
We do apologize for the inconvenience.
Thank you.
BAGGAGE RECONCILATION
Kính thưa quý khách,

Hiện nay chúng tôi vừa nhận được thông báo có__hành khách không thể thực
hiện được chuyến bay vì lí do (cá nhân/sức khoẻ/an ninh)
Vì lí do an ninh, bây giờ tiếp viên sẽ tiến hành kiểm tra toàn bộ hành lý trong
khoang khách. Quý khách vui lòng nhận diện hành lý của mình và làm theo yêu
cầu của tiếp viên để việc kiểm tra được nhanh chóng hoàn tất.
Chúng tôi xin thành thật cáo lỗi vì sự bất tiện này.

We have been informed that there is ___passenger who will not continue the
flight due to____(personal/medical/secutiry issuse)
For security reasons, we must now re-check all the baggage in the cabin. Kindly
identify your belongings and comply with the instructions of our cabin crew to
complete this verification.
We do apologize for any inconvenience.
Thank you for your understanding.
REFUELING
Máy bay chúng ta đang nạp thêm nhiên liệu.

Vì lí do an toàn, quý khách vui lòng (ngồi yên tại chỗ và mở dây
an toàn) tắt nguồn tất cả các thiết bị điện tử và hạn chế sử dụng
phòng vệ sinh trong lúc này.
Quý khách tuyệt đối không được hút thuốc,

Attention Please,
The aircraft is now refueling.

For your safety (please remain seated and release your
seatbelt), please switch off all electronic devices. Passenger are
requested to refrain from using lavatories at this time.
Smoking is strictly prohibited.

DELAY / RETURN PARKING BAY - LOUNGE / ABORTED / DIVERT
Thưa quý khách (cơ trưởng/cơ phó từ buồng lái vừa thông báo)
Vì lí do:
- Bảo trì / Kĩ thuật
- Thời tiết xấu tại____.Hiện tại có mưa lớn / sương mù dày đặc / tầm nhìn thấp / gió
mạnh / bão.
- Chất xếp/tháo dỡ hành lý / hàng hoá.
- Có chuyến bay chuyên cơ đang hoạt động tại sân bay___.
- Chờ hành khách đặc biệt.
- Kiểm tra an ninh tàu bay.
- Cung ứng
- Chờ lệnh cất cánh từ đài kiểm soát không lưu.
- Mật độ hoạt động tại sân bay ___đông.
*Quay lại sân đỗ:

Máy bay của chúng ta phải quay lại sân đỗ trong vòng___phút. Chúng tôi sẽ cập nhật thông
tin chuyến bay đến quý khách ngay khi nhận được thông báo mới.
Xin thành thật cáo lỗi vì sự bất tiện này và cảm ơn sự thông cảm của quý khách.
*Vào phòng đợi:

Quý khách vui lòng xuống máy bay vào phòng đợi và mang theo tất cả hành lý xách tay.
Nhân viên mặt đất sẽ cập nhật thông tin chuyến bay và thông báo giờ khởi hành mới ngay
khi điều kiện cho phép.
*Bay tiếp:
Giờ khởi hành mới dự kiến vào khoảng___phút/giờ tới.
Chúng tôi sẽ cập nhật thông tin chuyến bay đến quý khách (ngay khi nhận được thông báo
mới).
Quý khách vui lòng vẫn ngồi tại ghế, mở dây an toàn và lưu ý không hút thuốc.
Xin thành thật cáo lỗi và cảm ơn sự thông cảm của quý khách.
*Divert:
Máy bay chúng ta phải hạ cánh xuống sân bay___trong vòng___phút tới.
Mọi công tác phục vụ cần thiết sẽ được chuẩn bị tại sân bay này.
(Quý khách vui lòng vẫn ngồi yên tại chỗ, kiểm tra cài chặt dây an toàn)
Chúng tôi sẽ thông báo thông tin chuyến bay tới quý khách ngay khi có thể.
Xin cảm ơn sự thông cảm của quý khách
*Aborted:
Cơ trưởng quyết định sẽ quay trở lại sân bay___.(Quý khách vui lòng ngồi yên tại chỗ, kiểm
tra cài chặt dây an toàn). Chúng tôi sẽ thông báo tới quý khách giờ khởi hành mới của
chuyến bay ngay khi điều kiện cho phép.
Xin cảm ơn sự thông cảm của quý khách.
(Captain/First Officer from cockpit just informed that:)
Due to:
- Maintenance Reasons/ Technical
- Bad weather at____. Heavy rain / Heavy fog / Low visibility / Strong Cross Wind/
Thunderstrom.
- Loading/ Unloading Cargo, Luggage.
- Giving priority for VIP flight at ___airport.
- Waiting for special passenger.
- Security check the aircraft.
- Catering arrangement
- Waiting for take-off order from Air Traffic Control.
- Traffic Congestion at____airport.
*Return to Parking Bay:

We have to return to the parking bay for around___minutes. We will keep you informed of
the situation as soon as possible.
We do apologize the any inconvenience and Thank you for your understanding.
*Disembark:
You are requested to disembark and proceed to the departure lounge. Please take all your
belongings with you. Our Ground Staff will keep you informed of the situation, and the
estimated departure time will be announced as soon as possible.
*On board:
The new expected departure time will be____.
We will keep you informed of the situation. Please remain seated, release your seatbelt and
refrain from smoking.
We do apologize for any inconvenience.
*Divert:
We have to divert our flight to___airport in___minutes. All necessary arrangements will be
made at our new destination. (Please remain seated and keep your seatbelt fasten). We
shall inform you of the flight information as soon as possible.
*Aborted:
Captain has decided to return to___airport. We will notify you of new departure time as
soon as condition permit.
HOLDING
Vì lý do:
- Mưa to / Gió mạnh / Tầm nhìn hạn chế do sương mù / Bão tại sân bay___
- Sự số trên đường băng tại sân bay___.
- Mật độ hoạt động dày đặc tại sân bay____, nhiều máy bay đang cất/hạ
cánh.
Máy bay chúng ta hiện đang bay vòng để chờ lệnh hạ cánh từ đài kiểm soát
không lưu trong vòng___phút tới.
Xin quý khách vui lòng vẫn ngồi yên tại chỗ, cài dây an toàn, dựng thẳng lưng
ghế, mở tấm che cửa sổ và không sử dụng các thiết bị điện tử trong lúc này.
Due to:
- Heavy Rain / Strong Cross Wind / Low visibility due to heavy fog /
Thunderstrom at__
- Accident on the runway at ___airport.
- Heavy air traffic congestion at___airport.
We are now holding in the air and waiting for landing permission from Air Traffic
Control, which will take approximately___minutes.
Please remain seated, fasten your seatbelt, put your seatback up right, open
your window shade and do not use portable electronic devices during this time.

LANDING DIVERT
Thưa quý khách,

Máy bay chúng ta vừa hạ cánh xuống sân bay____thành phố___.
Giờ địa phương bây giờ là___
Quý khách vui lòng vẫn ngồi yên tại chỗ và cài dây an toàn cho đến khi máy bay dừng lại
hẳn và đèn hiệu cài dây an toàn được tắt. Chúng tôi sẽ thông tin sớm nhất về chuyến bay
đến quý khách ngay khi nhận được thông tin từ bộ phận mặt đất và đài kiểm soát không
lưu.
Một lần nữa chúng tôi xin thành thật cáo lỗi vì sự bất tiện này và cảm ơn sự thông cảm của
quý khách.

We’re just landed at____airport_____city.
The local time is ___
Please remain seated and keep your seatbelt fasten until the aircraft come to complete stop
and the fasten seatbelt sign has been turned off. We will keep you informed about the flight
information as soon as we’re received the information from Ground Operation and Air
Traffic Control.
Once again, we apologize for the inconvenience and thank you for your understanding.
BEFORE TAKE-OFF
Thưa quý khách,

Máy bay chúng ta sẽ cất cánh trong vài phút tới đây, quý khách vui lòng cái dây an toàn, dựng thẳng lưng
ghế, gập lại bàn ăn phía trước, mở tấm che cửa sổ và không sử dụng phòng vệ sinh trong suốt thời gian
này.
Xin cảm ơn.

We will be taking off shortly, please ensure that your seatbelt is fastened. Your seatback is upright, your
tray table is stowed, your window shade is opened and do not use lavatory during this time.
Thank you for your co-operation.
DIVERT SERVE WATER
Thưa quý khách, sau đây chúng tôi sẽ ưu tiên phục vụ nước suối cho hành khách lớn tuổi và
trẻ em. Nếu quý khách có nhu cầu, vui lòng liên hệ tiếp viên để được hỗ trợ.
Xin cảm ơn.

We will priority serving water for elderly and children. If you need any assistance, please
contact our Cabin Crew.
Thank you.
DEPARTURE AFTER DELAY
Thưa quý khách,

Điều kiện thời tiết tại_____đã tốt hơn.
Điều kiện kĩ thuật của máy bay đã hoàn tất.
Mật độ hoạt động lại_____đã tốt hơn.
Chúng ta sẽ tiếp tục thực hiện chuyến bay VJ___từ___đến___. Thời gian bay dự kiến vào
khoản___. Chúng tôi xin thành thật cáo lỗi cùng quý khách vì sự khởi hành chậm trễ này và
chân thành cảm ơn sự thông cảm của quý khách. Bây giờ xin quý khách vui lòng kiểm tra cài
dây an toàn, dựng thẳng lưng ghế, gập bàn ăn phía trước, mở tấm che cửa sổ và không sử
dụng phòng vệ sinh trong lúc này.
Xin cảm ơn.
Ladies and gentlemen,

The weather condition at___has been improved.
The technical condition of the aircraft has been finished.
The operational reason has been cleared.
And we are ready to continue our flight VJ__from__to__. The flight time will be___. We are
apologize for the inconvenience and thank you for your understanding.
Please fasten your seatbelt, put your seatback upright, stow your tray table, open your
window shade and do not use lavatories at this time.
Thank you
MEDICAL ASSISTANCE REQUEST
Chúng tôi hiện đang rất cần sự giúp đỡ của nhân viên y tế.
Quý khách nào là bác sĩ, hoặc y tá, xin vui lòng liên hệ với Tiếp viên.
Xin cảm ơn.
*English:
Ladies and Gentlemen.
May we have your attention please.
We urgently need the assistance of any medical personel.
If you are a Doctor or Nurse, please contact our crew by pushing the call button.
Thank you.
*China:
女士们先生们。
我们紧急需要任何医疗人员的帮助。
如果您是医生或护士，请联系我们的工作人员。
谢谢。
*Korea:
신사 숙녀 여러분
의료진의 도움이 절실히 필요합니다.
의사 또는 간호사 인 경우 승무원에게 문의하십시오.
감사합니다.
*Japan:
皆様。
医療関係者の緊急の支援が必要です。
あなたが医師または看護師である場合、私たちの乗組員に連絡してください。
ありがとうございました。
*Thailand:
.
ๆ
.
MEDICAL EMERGENCY LANDING
Hiện tại có một hành khách rất cần sự hỗ trợ y tế nên máy bay của chúng ta sẽ phải hạ cánh
xuống sân bay___trong khoảng___. Chúng tôi sẽ cập nhật thông tin đến quý khách ngay khi
có thể.
Xin cảm ơn.

Attention please.
As there is a passenger who needs urgent medication, the aircraft will be diverted to___in
the next___minutes.
We will keep you updated for further information as soon as possible.
Thank you.
PILOT REQUEST
Quý khách nào là phi công, vui lòng liên hệ với tiếp viên,
Xin cảm ơn.

If you are pilot, please contact our crew urgently.
Thank you.
BOMB THREAT / SUSPECTED ITEMS ON BOARD
Cơ trưởng vừa thông báo máy bay chúng ta có vật khả nghi.
Vì lý do an ninh, tiếp viên sẽ bắt đầu thực hiện kiểm tra trong khoang khách.
Xin quý khách vui lòng ngồi yên tại chỗ và thực hiện theo hướng dẫn của phi hành đoàn.
Đề nghị quý khách hợp tác.
Xin cảm ơn.

Captain has just informed us that there might be a suspected item on board.
For security reasons, our crews will now conduct a cabin search.
Please remain seated and do as instructed. Your cooperation is highly appreciated.
Thank you.
BOMB THREAT / SUSPECTED ITEMS FOUND & DISEMBARK PAX

Cơ trưởng vừa thông báo máy bay chúng ta có vật khả nghi.
Vì lí do an ninh, máy bay chúng ta phải quay trở lại sân đỗ và thực hiện các biện pháp kiểm
tra khoan khách.
Quý khách vui lòng xuống máy bay vào phòng đợi và mang theo tất cả các hành lý xách tay,
chúng tôi sẽ thông báo đến quý khách thông tin mới ngay khi có thể.

Captain has just informed us that there might be a suspected item on board.
For security reasons, we will return to the parking bay and conduct a cabin inspection.
Please disempark the aircraft and take all your belongings with you. We will keep you
informed when we are ready dor departure.
BEFORE TAKE-OFF
Thưa quý khách,

Máy bay chúng ta sẽ cất cánh trong vài phút tới đây, quý khách vui lòng cái dây an toàn, dựng
thẳng lưng ghế, gập lại bàn ăn phía trước, mở tấm che cửa sổ và không sử dụng phòng vệ sinh
trong suốt thời gian này.
Xin cảm ơn.

We will be taking off shortly, please ensure that your seatbelt is fastened. Your seatback is
upright, your tray table is stowed, your window shade is opened and do not use lavatory during
this time.
Thank you for your co-operation.
WELCOME
Kính thưa quý khách,
Rất hân hạnh chào đón quý khách trên máy bay Airbus A320/321, chuyến bay mang số hiệu
VJ___từ___đến___.
Thời gian bay đến sân bay___dự định là____giờ____phút.
Thay mặt hãng hàng không Vietjet, Cơ trưởng____, Cơ phó____, Tiếp viên trưởng____và
toàn thể nhân viên phi hành đoàn xin cảm ơn quý khách đã bay cùng Vietjet hôm nay và
kính chúc quý khách có một chuyến bay tốt đẹp.
*Delay >30 phút:

Thay mặt hãng hàng không Vietjet, Cơ trưởng____, Cơ phó____, Tiếp viên trưởng____và
toàn thể nhân viên phi hành đoàn xin thành thật cáo lỗi về việc khởi hành chậm của chuyến
bay, vì lý do:
- Máy bay từ___về trễ.

- Mật độ hoạt động dày đặc tại sân bay___nên___máy bay về trễ.
- Sân bay___quá tải / Thiếu cổng lên tàu bay tại nhà ga sân bay____.
- Thời tiết xấu tại___.
- Chờ hành khách đặc biệt
- Chuyến bay chuyên cơ đang hoạt động/ Diễn tập quân sự
- Chờ chất xếp hành lý.
- Bảo trì / Kĩ thuật.
- Thay đổi kế hoạch bay.
- Chờ hoàn tất giấy tờ bay.
Rất mong nhận được sự thông cảm của quý khách, xin cảm ơn và kính chúc quý khách có
một chuyến bay tốt đẹp.
Good Morning / Afternoon / Evening, ladies and gentlemen.
Welcome onboard Airbus A320/321, flight number VJ___from___to___.

The flight time to ___ airport will take___hours___minutes.
On behalf of Vietjet, Captain___, First Officer___,Purser____and all crew members, we
would like to thank you for flying with Vietjet today and we wish you a plesant flight.
*Delay >30mins:
On behalf of Vietjet, Captain___, First Officer___,Purser____and all crew members, we

apologize for the delay at our departure time due to:
- Late arrival of the aircraft from___.

- Traffic congestion at ____airport____city, lead to late arrival of our aircraft.
- Overloaded at____airport / Lack of boarding Gate at ____airport.
- Bad weather condition at____airport.
- Waiting for VIP flight at____airport./ Military activity at___airport.
- Waiting for loading Cargo.
- Maintenance Reasons / Technical Reasons.
- Changing flight plan.
- Waiting for changing flight Document.
Thank you for your understanding and have a pleasant flight.

WELCOME SPECIAL
1. *KHAI TRƯƠNG ĐƯỜNG BAY MỚI:
Rất hân hạnh chào đón quý khách trên máy bay Airbus A320/321, chuyến bay khai
trương mang số hiệu VJ___từ___đến___.
Thời gian bay đến sân bay___dự định là___giờ___phút.
**CHUYẾN BAY LIÊN DOANH:
Rất hân hạnh chào đón quý khách trên máy bay Airbus A320/321, chuyến bay mang
số hiệu VJ___/JL___liên doanh với hãng hàng không___từ___đến___.
-----
Thay mặt hãng hàng không Vietjet, Cơ trưởng____, Cơ phó____, Tiếp viên
trưởng____và toàn thể nhân viên phi hành đoàn xin cảm ơn quý khách đã bay cùng
Vietjet hôm nay và kính chúc quý khách có một chuyến bay tốt đẹp.
Rất hân hạnh chào đón quý khách trên máy bay Airbus A320/321, chuyến bay mang
số hiệu VJ___từ___đến___.
Thời gian bay đến sân bay___dự định là___giờ___phút.
2. GIÁNG SINH / TẾT DƯƠNG LỊCH ( 24/12 – 05/1 DƯƠNG)

Thay mặt hãng hàng không Vietjet, Cơ trưởng___, Cơ phó___, Tiếp viên
trưởng____và toàn thể nhân viên phi hành đoàn xin kính chúc quý khách và gia đình
một mùa giáng sinh an lành và một năm mới hạnh phúc. Cảm ơn quý khách đã bay
cùng Vietjet hôm nay và kính chúc quý khách có một chuyến bay tốt đẹp.
3. TẾT ÂM LỊCH ( 23/12 - 05/1 ÂM )

Nhân dịp Tết cổ truyền, thay mặt hãng hàng không Vietjet. Cơ trưởng___Cơ
Phó___Tiếp viên trưởng___cùng toàn thể nhân viên phi hành đoàn xin kính chúc quý
khách và gia đình một năm mới sức khoẻ, an khang và thịnh vượng. Cảm ơn quý
khách đã bay cùng Vietjet hôm nay và kính chúc quý khách có một chuyến bay tốt
đẹp.
4. GIẢI PHÓNG MIỀN NAM 30/4

Nhân kỉ niệm___năm ngày Giải phóng miền Nam thống nhất đất nước và ngày quốc
tế lao động. Thay mặt hãng hàng không Vietjet. Cơ trưởng___Cơ Phó___Tiếp viên
trưởng___cùng toàn thể nhân viên phi hành đoàn xin kính chúc quý khách một ngày
Lễ vui vẻ và nhiều hạnh phúc. Cảm ơn quý khách đã bay cùng Vietjet hôm nay và kính
chúc quý khách có một chuyến bay tốt đẹp.
5. QUỐC KHÁNH 2/9

Nhân kỉ niệm___năm, Quốc khánh 2/9. Thay mặt hãng hàng không Vietjet. Cơ
trưởng___Cơ Phó___Tiếp viên trưởng___cùng toàn thể nhân viên phi hành đoàn xin
kính chúc quý khách một ngày Lễ vui vẻ và nhiều hạnh phúc. Cảm ơn quý khách đã
bay cùng Vietjet hôm nay và kính chúc quý khách có một chuyến bay tốt đẹp.
*Delay:
Chúng tôi xin thành thật cáo lỗi về việc khởi hành chậm của chuyến bay, vì lý do:
- Máy bay từ___về trễ.

- Mật độ hoạt động dày đặc tại sân bay___nên___máy bay về trễ.
- Sân bay___quá tải / Thiếu cổng lên tàu bay tại nhà ga sân bay____.
- Thời tiết xấu tại___.
- Chờ hành khách đặc biệt
- Chuyến bay chuyên cơ đang hoạt động/ Diễn tập quân sự
- Chờ chất xếp hành lý.
- Bảo trì / Kĩ thuật.
- Thay đổi kế hoạch bay.
- Chờ hoàn tất giấy tờ bay.
Rất mong nhận được sự thông cảm của quý khách và kính chúc quý khách có một chuyến
bay tốt đẹp.
1. *LAUCHING OF NEW FLIGHT / CHARTER FLIGHT
Welcome onboard Airbus A320/321, the opening/charter flight, with flight number
VJ___from___to___. The flight time to ___ airport will take___hours___minutes.
**CODESHARE FLIGHT:
Welcome onboard AirbusA320/321, flight number VJ___codeshares with___Airlines
flight number___to___City. The flight time to___airport will take___hour___minute.
---
On behalf of Vietjet, Captain___, First Officer___,Purser____and all crew members,

we would like to thank you for flying with Vietjet today and we wish you a plesant
flight.
Welcome onboard Airbus A320/321, flight number VJ___from___to___.

The flight time to ___ airport will take___hours___minutes.
2. CHRISTMAS AND NEW YEAR ( XMAS 24-25DEC, NEW YEAR 31DEC – 01JAN )
On behalf of Vietjet, Captain___First Officer___Purser___and all crew members, we
would like to wish you a Merry Christmas and Happy New Year. Thank you for flying
with Vietjet today and we wish you a plesant flight.
3. LUNAR NEW YEAR

On behalf of Vietjet, Captain___First Officer___Purser___and all crew members, we
would like to wish you a Happy Lunar New Year. Thank you for flying with Vietjet
today and we wish you a plesant flight.
4. THE OCCASION OF 30/04 & 01/05

On occasion of anniversary of Reunion Day and International Worker’s Day. On
behalf of Vietjet, Captain___First Officer___Purser___and all crew members, we
would like to wish you joyful and happy holidays. Thank you for flying with Vietjet
today and we wish you a plesant flight.
5. NATIONAL DAY 02/09

On occasion of National Day. On behalf of Vietjet, Captain___First
Officer___Purser___and all crew members, we would like to wish you joyful and
happy holidays. Thank you for flying with Vietjet today and we wish you a plesant
flight.
*Delay:
On behalf of Vietjet, we apologize for the delay at our departure time due to:
- Late arrival of the aircraft from___.

- Traffic congestion at ____airport____city, lead to late arrival of our aircraft.
- Overloaded at____airport / Lack of boarding Gate at ____airport.
- Bad weather condition at____airport.
- Waiting for VIP flight at____airport./ Military activity at___airport.
- Waiting for loading Cargo.
- Maintenance Reasons / Technical Reasons.
- Changing flight plan.
- Waiting for changing flight Document.
Thank you for your understanding and have a pleasant flight.

Thưa quý khách,
Sau đây tiếp viên sẽ hướng dẫn an toàn bay. Quý khách vui lòng tập trung
chú ý và không sử dụng các thiết bị điện tử cầm tay hoặc tai nghe.

The cabin crew will demonstrate the safety features of the aircraft. Please
give your full attention by putting aside all portable electronic devices and
removing your earphone or headset.
“CABIN CREW TO YOUR DEMO POSITION”
ĐÂY là dây an toàn / This is your seatbelt.

Quý khách cài dây bằng cách ẤN phần mặt phẳng vào đầu khóa, thắt chặt
bằng cách KÉO đầu dây. / To fasten, insert the metal tip into the buckle and
tighten by pulling the strap.
Và mở bằng cách NHẤC đầu khóa. / To unfasten, lift the flap.
Khi tín hiệu cài dây an toàn bật sáng, quý khách hãy trở về chỗ ngồi và cài
chặt dây an toàn. / Whenever the seatbelt sign is on, you must return to
your seat and fasten your seatbelt.
ĐÂY là mặt nạ dưỡng khí. / This is your oxygen mask.

Trong trường hợp mất áp suất, mặt nạ dưỡng khí sẽ tự động RƠI xuống từ
hộc phía trên ghế ngồi của quý khách và từ trên trần trong phòng vệ sinh.
Quý khách lưu ý gỡ bỏ khẩu trang trước khi sử dụng mặt nạ dưỡng khí. /
In case of decompression, it will be automatically drop down from the
compartment above your head and from the ceiling in the lavatory.
Passengers are requested to remove medical mask before using mask from
the compartment.
Quý khách KÉO mạnh mặt nạ gần nhất, ĐẶT lên mũi và miệng, CHOÀNG
dây qua đầu rồi thở bình thường. / Pull the mask firmly towards you, place
the mask over your nose and mouth, with the headband tightly around your
head and breathe normally.
Quý khách hãy đeo mặt nạ cho mình trước rồi trợ giúp cho người đi cùng. /
Put on your mask first and the assist others under your care.
Áo phao được đặt bên dưới ghế ngồi của quý khách (Đối với hạng ghế
thương gia, áo phao được đặt ở hộc chứa dưới tay cầm giữa hai ghế). Quý
khách lưu ý không lấy áo phao ra khỏi vị trí khi không có thông báo của tiếp
viên. / The life vest is located under the seat. (For business seat class it is
located underneath the center armrest).Passengers are requested not to
remove the life vest from its location unless instructed by cabin crew.
Trong trường hợp phải hạ cánh khẩn cấp trên nước, quý khách lấy áo và
CHOÀNG qua đầu. / In case of emergency ditching, to use it, slip it over
your head like this.
VÒNG dây qua eo, CÀI khóa và THẮT chặt dây. / Clip on the waistband and
pull it tight.
Quý khách làm phồng áo phao tại cửa thoát hiểm bằng cách GIẬT mạnh
thẻ đỏ. / At the exit before leaving the aircraft, pull the RED tags to inflate
your life vest.
Nếu áo phao không phồng lên, quý khách có thể tự làm phồng áo phao
bằng cách THỔI vào miệng van. / If it fails to inflate, blow into the tubes.
Ngoài ra, trên áo phao còn có một đèn và còi để thu hút sự chú ý trong
trường hợp cứu nạn. / There is a light and a whistle to attract attention.
A320 / A321
Trên máy bay có 8 cửa thoát hiểm. Xin quý khách lưu ý vị trí cửa thoát
hiểm gần nhất. / There are 8 exits on the aircraft. Please locate your
nearest exits.
- HAI cửa ở phía sau. / 2 doors in the rear
- BỐN cửa ở giữa khoang hành khách. / 4 doors in the middle.
- Và HAI cửa ở phía trước. / 2 doors in the front.
Trong quá trình thoát hiểm, quý khách lưu ý bỏ lại hành lý. / During
evacuation, leave your hand luggage.
A321 ACF
Trên máy bay có 10 cửa thoát hiểm. Xin quý khách lưu ý vị trí cửa thoát
hiểm gần nhất. / There are 10 exits on the aircraft. Please locate your
nearest exits.
- HAI cửa ở phía sau. / 2 doors in the rear
- SÁU cửa ở giữa khoang hành khách. / 6 doors in the middle.
- Và HAI cửa ở phía trước. / 2 doors in the front.
Trong quá trình thoát hiểm, quý khách lưu ý bỏ lại hành lý. / During
evacuation, leave your hand luggage.
>__________________________________________________________
Nếu có khói trong khoang khách, quý khách hãy CÚI thấp người và đi theo
đèn thoát hiểm đến cửa thoát hiểm gần nhất. / If there is smoke in the
cabin, please bend low and follow the emergency lights to the nearest exit.
Qúy khách vui lòng ĐỌC bản hướng dẫn an toàn được đặt ở túi ghế phía
trước. / Please read the Safety Information Card stowed in the seat pocket
in front of you carefully.
Đối với hành khách ngồi gần hàng ghế có cửa thoát hiểm, cần lưu ý chỉ dẫn
trên cửa thoát hiểm và chỉ được mở cửa thoát hiểm khi có chỉ dẫn của tiếp
viên. / For those who sit next to the emergency exits, please read the
emergency exits instruction carefully and do not open the exit unless
instructed by cabin crew.
Tất cả các chuyến bay của Vietjet là chuyến bay không hút thuốc bao gồm
cả thuốc lá điện tử. Tất cả các khu vực đều có gắn thiết bị báo khói bao
gồm cả trong phòng vệ sinh. Xin cảm ơn.
Smoking is prohibited on all Vietjet flights including e-cigarette and
vaporizer. Smoke detectors are installed in every part of the aircraft,
including lavatories. Thank you.
IMMIGRATION CARD DISTRIBUTION
Thưa quý khách,
Sau đây tiếp viên sẽ phát tờ khai xuất nhập cảnh. Quý khách vui lòng điền đầy
đủ các thông tin cần thiết trước khi chuyến bay hạ cánh. Xin lưu ý, số hiệu
chuyến bay hôm nay là VJ___.
Xin cảm ơn.
The immigration form will be distributed. Please complete the form before
arrival. For your information, the flight number is VJ__.
Thank you.
NO IMMIGRATION CARD ON BOARD.
Thưa quý khách,
Chúng tôi xin thành thật cáo lỗi vì lý do không có tờ khai xuất nhập cảnh trên
tàu bay. Quý khách có thể lấy tờ khai xuất nhập cảnh tại sân bay quốc tế___sau
khi hạ cánh. Xin quý khách lưu ý số hiệu chuyến bay hôm nay là VJ___.
Xin cảm ơn.
We are apologized for not having the immigration form on board. You can take
the form at the____airport after landing. For your information, the flight
number is VJ___.
Thank you.
MERCHANDISE SALE
Thưa quý khách,

Chúng tôi xin hân hạnh giới thiệu đến quý khách các mặt hàng lưu niệm trên máy bay như
móc khoá hình máy bay, túi xách, áo thun, nón. Quý khách vui lòng tham khảo danh mục
hàng bán bên trong thực đơn được đặt ở túi ghế phía trước.
Xin cảm ơn

We are pleased to offer you our Merchandise Items, such as airplane shaped key chain, T-
shirt, hand bag and Vietjet Cap. Please refer the items on the menu located in the seat
pocket in front of you for more details.
Thank you.
DUTY FREE SALE
Thưa quý khách,

Chúng tôi xin hân hạnh giới thiệu các mặt hàng miễn thuế trên chuyến bay bao gồm đa
dạng các mặt hàng như nước hoa, mỹ phẩm, trang sức, đồng hồ. Quý khách vui lòng tham
khảo cuốn giới thiệu hàng miễn thuế được đặt ở túi ghế phía trước để biết thêm chi tiết.
Xin cảm ơn.

We are pleased to offer our duty-free items with a variety of products such as perfumes,
cosmetics, accessories, and watches.
Please refer to the catalogue located in the seat pocket on front of you for more details.
Thank you.
F&B SALE
Thưa quý khách,

Giờ địa phương hiện tại là___giờ___phút.
Sau đây chúng tôi sẽ phục vụ các mặt hàng trên chuyến bay như thức ăn, thức uống. Quý
khách vui lòng tham khảo thực đơn được đặt trong túi ghế phía trước.
Xin cảm ơn.

The local time now is___hours___minutes.
We will begin the in-flight sales of food and beverages. Please refer to the menu located in
the seat pocket in front of you.
Thank you.
RUBBISH COLLECTION
Thưa quý khách,

Để đảm bảo vệ sinh chuyến bay, tiếp viên sẽ thu dọn khoang khách, quý khách vui lòng
kiểm tra túi ghế và khu vực xung quanh ghế ngồi của mình.

To keep our aircraft tidy, the Cabin Crew will collect the rubbish from the seat pocket and
the area in front of you.
Your co-operation is highly appreciated. Thank you.
TURBULENCE
Thưa quý khách,

Máy bay của chúng ta đang bay vào vùng thời tiết bị nhiễu động. Vì lý do an toàn, quý
khách vui lòng quay trở về chỗ ngồi, cài dây an toàn và không sử dụng phòng vệ sinh trong
lúc này. (Chúng tôi cũng xin ngừng phục vụ cho đên khi đèn hiệu cài dây an toàn được tắt).

Due to air turbulence, please return to your seat, fasten your seatbelt and refrain from using
the lavatories during this time. (We apologize for the disruption of our service)
TOP OF DESCEND ( CALL FOR TOILET)
Thưa quý khách,

Máy bay của chúng ta bắt đầu giảm dần độ cao để hạ cánh xuống sân bay____.Quý khách
có thể sử dụng phòng vệ sinh lúc này trước khi đèn hiệu cài dây an toàn bật sáng cho việc
hạ cánh và chúng tôi cũng xin thông báo ngưng việc bán hàng trên chuyến bay.
Xin cảm ơn.

We are now starting to descend into____airport. You may use the lavatories at this time
before seat belt sign turn on for landing. Our food, beverages and merchandise service has
now concluded.
Thank you.
FUMIGATION
Thưa quý khách,
Theo quy định hiện nay tại sân bay___tất cả các chuyến bay quốc tế
phải được phun thuốc khử trùng. Thuốc khử trùng đã được Tổ chức Y
tế thế giới công nhận. Việc phun thuốc sẽ không ảnh hưởng đến sức
khoẻ của quý khách. Những hành khách đeo kính sát trong vui lòng
nhắm mặt lại 30 giây khi người phun thuốc đi qua.
Xin cảm ơn.
In compliance with the regulation of ____ airport. All international

flights must be sprayed before disembarking. The spray has been
approved by the World Health Organization. This is harmless to your
health. Passengers wearing contact lenses should close your eyes
during the spraying for about 30 seconds afterwards.
Thank you.
BEFORE LANDING
Thưa quý khách,
Máy bay chúng ta sẽ hạ cánh trong vài phút tới đây. Quý khách vui lòng trở về chỗ ngồi, cài
dây an toàn, dựng thẳng lưng ghế, gập bàn ăn và mở tầm che cửa sổ.
Điện thoại di động phải được tắt nguồn hoặc chuyển sang chế độ máy bay.
Xin cảm ơn.
We will be landing shortly, please return to your seat, fasten your seatbelt, put your seat
back upright, stow your tray table and open your window shade.
Mobile phones and electronic devices must be turned off or switch to flight mode.
Thank you.
APPROACHING (GEAR DOWN)

Thưa quý khách,
Máy bay chúng ta chuẩn bị hạ cánh. Một lần nữa, quý khách vui lòng kiểm tra và cài chặt
dây an toàn.
Quý khách lưu ý không lấy áo phao ra khỏi vị trí khi không có thông báo của tiếp viên.
Xin cảm ơn
We will be landing in a few minutes. Once again, please check that your seatbelt is firmly
fastened.
Please be informed that passengers are not to remove the life vest from it location unless
instructed by cabin crew.
Thank you.
FAREWELL
Thưa quý khách,
Máy bay vừa hạ cánh xuống sân bay___thành phố___

Giờ địa phương bây giờ là___ với nhiệt độ bên ngoài vào khoảng___độ C.
Quý khách vui lòng vẫn ngồi yên tại chỗ với dây an toàn được cài chặt cho đến
khi máy bay dừng lại hẳn và đèn hiệu cài dây an toàn được tắt. Một lần nữa, quý
khách lưu ý không sử dụng điện thoại di động và các thiết bị điện tử cho đến khi
rời khỏi máy bay.
Quý khách cẩn thận khi mở ngăn hành lý phía trên và đừng quyên gì cho đến khi
rời khỏi máy bay.
___
*Giáng Sinh và Tết Dương Lịch (23/12-01/01)
Thay mặt hãng hàng không Vietjet, Cơ trưởng___cùng toàn thể nhân viên phi
hành đoàn xin kính chúc quý khách cùng gia đình một mùa Giáng sinh an lành và
một Năm mới hạnh phúc.
*Tết Nguyên Đán
Thay mặt hãng hàng không Vietjet, Cơ trưởng___cùng toàn thể nhân viên phi
hành đoàn xin kính chúc quý khách cùng gia đình một năm mới vui vẻ, hạnh
phúc và thành công.
***Bình thường:
Thay mặt hãng hàng không Vietjet, chúng tôi rất hân hạnh được phục vụ quý
khách và mong rằng sẽ được đón tiếp quý khách trên những chuyến bay tới.
___
Nếu quý khách cần sự trợ giúp, vui lòng liên hệ nhân viên mặt đất tại sân bay.
Để cập nhật thông tin về lịch bay, điểm đến, các chương trình khuyến mại, quý
khách vui lòng truy cập vào trang web Vietjetair.com, hoặc liên hệ số điện thoại
đặt giữ chỗ 19001886.
Xin cảm ơn và hẹn gặp lại quý khách trên những chuyến bay của Vietjet.
Welcome to___airport___city.
The local time is___am/pm. And the outside temperature is around___degree
Celcius.
Please remain seated and keep your seatbelt fasten until the aircraft has
completely stop and the fasten seatbelt sign has been turn off. May we remind
you that for safety reasons, mobile phones and electronic devices are forbidden
until disembarkation.
Do take care when opening the overhead lockers. Before leaving the aircraft,
please ensure that you have all your belongings with you.
___
*Christmas and New Year (23Dec – 01Jan)
On behalf of Vietjet, Captain___and all crew members, we wish you a Merry

Christmas and Happy New Year.
*Lunar New Year
On behalf of Vietjet, Captain___and all crew members, we wish you a Happy

Lunar New Year.
***Normal:
On behalf of Vietjet, we would like to thank you for travelling with us today and
we look forward to seeing you again soon.
___
If you need any assistance upon arrival, please contact our ground staff.
For more information about our schedule, destinations, latest promotions,
booking and purchasing tickets, please visit our website at Vietjetair.com or
contact our nationwide call center at 19001886.
Thank you.
AFTER DOOR OPEN
Thưa quý khách,

Chúng tôi xin cảm ơn quý khách trong việc nhanh chóng di chuyển xuống máy bay để chuẩn
bị cho chuyến bay kế tiếp.
Nếu quý khách muốn vứt bỏ bất kì vật phẩm nào, quý khách vui lòng đưa cho tiếp viên tại
cửa ra máy bay, chúng tôi rất sẵn lòng hỗ trợ.
Xin cảm ơn.

We appreciated your kind cooperation to expedite the disembarkation process, to ensure on
time departure to the next flight.
Should you wish to dispose any items, please give our cabin crew at the doors, we are
pleased to assist you.
Thank you.
INFANT SEATBELT

Quý khách đi cùng em bé và được tiếp viên phát dây an toàn vào đầu chuyến bay, xin vui
lòng mang dây an toàn gửi lại cho tiếp viên tại cửa ra máy bay.
Xin cảm ơn.

Passengers who are travelling with infant, please return the seatbelts to Cabin Crew at the
doors.
Thank you.
DIM LIGHT
Thưa quý khách,

Chúng tôi sẽ giảm ánh sáng trong khoang khách (để chuẩn bị cho việc cất/hạ cánh). Nếu có
nhu cầu, quý khách có thể tìm thấy đèn đọc sách ở phía trên ghế ngồi của mình.
Xin cảm ơn.

We are going to dim the main cabin lights. Should you wish to continue reading, the reading
light button is located in the panel above your head.
Thank you.
EMERGENCY EXIT BRIEFING
Xin chào quý khách,

Anh/chị đang ngồi trên khu vực cửa thoát hiểm nên sẽ được yêu cầu mở cửa
trong trường hợp khẩn cấp.
Xin vui lòng cho chúng tôi biết nếu anh/chị không muốn hoặc không có khả năng
làm điều đó.
Vui lòng không để bất cứ hành lý nào trên lối thoát hiểm và trong trường
hợp khẩn cấp cửa thoát hiểm sẽ được mở sau khi:
- Máy bay đã dừng lại hẳn.
- Có hiệu lệnh sơ tán của phi hành đoàn.
- Phía bên ngoài cửa an toàn để thoát hiểm. Cửa sẽ không được mở nếu
anh/chị thấy bên ngoài có dấu hiệu nguy hiểm.
Xin lưu ý cửa chỉ được mở trong trường hợp khẩn cấp nên trong chuyến bay
bình thường vui lòng không động chạm vào cửa.
Bây giờ anh/chị vui lòng dành chút thời gian đọc kỹ bảng hướng dẫn. Nếu có
bất cứ câu hỏi gì,vui lòng ấn nút gọi tiếp viên để được giải thích.
Xin cảm ơn.

You are seated next to an emergency exit and may be required to open the
exit only in an emergency. Please let us know if you are unwilling or not capable
to do so.
Please do not put any baggage on the emergency exit area and open the exit
ONLY:
- When the aircraft comes to complete stop
- When the signal or command is given
- When the outside condition is safe
DO NOT OPEN THE EXIT IF DANGER IS PRESENT.
Please review the information on Safety Information Card and call cabin crew
if you have any questions.
Thank you for your attention.
KOREA QUARANTINE, AFRICAN SWINE FEVER
Thưa quý khách, xin quý khách lưu ý.
Để ngăn ngừa sự lan rộng của căn bệnh Dịch tả lợn Châu Phi tại Hàn Quốc, toàn bộ hành lý
của quý khách sẽ được tăng cường kiểm tra chặt chẽ. Tất cả các sản phẩm từ động vật chăn
nuôi như thịt lợn hoặc các sản phẩm làm từ thịt lợn đều bị nghiêm cấm. Hành khách mang
theo các sản phẩm chăn nuôi như trên cần khai báo với cơ quan kiểm dịch động – thực vật.
Hành khách mang bất kì sản phẩm nghiêm cấm bất hợp pháp sẽ chịu hình phạt lên tới 5
triệu won nếu phạm tội lần đầu, 7.5 triệu won cho người phạm tội lần thứ hai và 10 triệu
won cho lần phạm tội thứ ba hoặc những lần lặp lại.
Xin lưu ý, hành khách vi phạm nếu chưa thực hiện nộp phạt sẽ bị cấm nhập cảnh trở lại Hàn
Quốc và việc sàng lọc thị thực sẽ nghiêm ngặt hơn đối với những hành khách có thị thực dài
hạn.
Nếu quý khách đã đến thăm các trang trại động vật bên ngoài lãnh thổ Hàn Quốc, vui lòng
liên hệ với Cơ quan kiểm dịch trong khu vực nhập cảnh và làm theo hướng dẫn để hoàn tất
thủ tục kiểm dịch và khử trùng.
Ngoài ra, theo yêu cầu của cơ quan y tế Hàn Quốc, tất cả các loại thực phẩm có nguồn gốc
từ động-thực vật như thịt, phô-mai, trái cây, rau củ, hoa…đều phải được khai báo và xuất
trình giấy chứng nhận kiểm dịch động thực vật. Tất cả thức ăn trên máy bay phải được để
lại trên máy bay.
Xin cảm ơn.
To prevent African Swine Fever spreading throughout at Korea, all baggage are under
stricter inspection. All kinds of livestock products especially pork products are strictly
prohibited. Passenger bringing these products must declare them to Animal and Plant
Quarantine Agency. Passenger illegally bringing in any prohibited products will be fined up
to 5 million won for the first-time offenders, 7.5 million won for second-time and 10 million
won for the third-time or repeated. Offenders who have not paid the fine will be prohibited
from re-entry to Korea and those holding long-stay visa will be disadvantaged with stricter
visa screening.
If you have visited animal farms outside Korea, please visit the Quarantine Agency offices in
the custom area and follow instruction for quarantine and disinfection procedure.
Also, at the request of the Korean Health Authorities, all foodstuffs such as meat, cheese,
fruit, vegetables, cut flowers or other items of animal or plant origin must declared and
present phytosanitary certificates. All aircraft food must be left on board.
Thank you.
CHINA QUARANTINE, AFRICAN SWINE FEVER
Thưa quý khách,
Xin quý khách lưu ý, gần đây ở Việt Nam xuất hiện bệnh truyền nhiễm
ác tính ở gia súc, bao gồm bệnh dịch tả lợn Châu Phi.
Hiện nhà nước Trung Quốc nghiêm cấm việc mang thịt lợn và các sản
phẩm làm từ thịt lợn nhập cảnh vào nước sở tại. Hành khách cùng
hành lý xuất phát từ Việt Nam đang được thực thi kiểm tra mạnh.
Hành khách nếu mang theo những sản phẩm từ thịt lợn hoặc đã đi
thăm các trang trại chăn nuôi gia súc phải khai báo cho bộ Kiểm dịch để
có những biện pháp kiểm tra và khử trùng.
Ngoài ra, luật kiểm dịch của Trung Quốc nghiêm cấm mang tất cả các
loại trái cây tươi vào lãnh thổ nước này. Nếu không khai báo hành
khách sẽ bị phạt theo luật dân sự hiện hành tại Trung Quốc.
Xin cảm ơn

In response to the outbreak of African Swine Fever from Vietnam, the

Chinese government prohibits the introduction of pork and pork-based
products into China. Passengers bringing livestock products must be
declare to Custom Officer. Illegally bringing these prohibited products
will be punished according to China quarantine regulations.
For passengers who have visited animal farms or working for animal
farm, please visit Custom Officers at custom area and follow
instructions for disinfection procedures.
Also, Quarantine regulation strictly prohibits the carriage of all types of
fresh fruit into China. For those who violate the above provisions shall
be responsible to the Customs Law of China.
Thank you.
JAPAN AFRICAN SWINE FEVER
Thưa quý khách,

Xin quý khách lưu ý.
Bệnh Dịch tả lợn Châu Phi, bệnh Lở mồm long móng trên lợn, bệnh
cúm gia cầm và các bệnh truyền nhiễm khác đang bùng phát ở Châu Á
và các quốc gia khác.
Thịt lợn, thịt bò, thịt gà và các sản phẩm từ thịt khác bị cấm nhập cảnh
vào Nhật Bản. Hành khách mang theo các sản phẩm bất hợp pháp sẽ bị
truy tố.
Hành khách có mang theo các sản phẩm từ thịt hoặc từng đến thăm
các trang trại chăn nuôi vui lòng liên hệ với nhân viên kiểm dịch y tế tại
“Quầy kiểm dịch Động vật” trước khi tiến hành các thủ tục kiểm tra hải
quan.
Xin cảm ơn.

Outbreaks of African Swine Fever, foot and mouth disease, avian

influenza and other infectious diseases have been occurring in Asia and
other countries.
Pork, beef, chicken and other meat products are prohibited from
bringing into Japan. Passengers who bring those products without
permission will be prosecuted.
Passengers who bring meat products or visited livestock animal farm
have to visit “Animal Quarantine Counter” before custom inspection.
Thank you
MALAYSIA PORK PROHIBITION, CUSTOM
Thưa quý khách,

Hiện nhà nước Malayia nghiêm cấm việc nhập cảnh tất cả thực phẩm làm từ thịt
lợn. Hành khách nếu đang mang theo hoặc vận chuyển những thực phẩm kể
trên, vui lòng vứt bỏ tại các thùng rác phân loại trước khi làm thủ tục nhập cảnh.
Hành khách vi phạm sẽ bị tịch thu vật phẩm. Mức phạt hiện hành lên đến
100.000 Ringgit hoặc 6 năm tù giam hoặc cả hai hình phạt trên.
Ngoài ra, thủ tục in dấu vân tay sinh trắc học sẽ được bắt buộc áp dụng trong
các thủ tục nhập cảnh cho người nước ngoài khi nhập cảnh vào Malaysia. Đối
với ma tuý buôn bán người, buôn lậu di cư, nhà nước Malaysia rất nghiêm khắc
thực thi pháp luật, nếu bị kết tội sẽ bị trừng phạt nặng.
Tất cả các hành khách xuất hoặc nhập cảnh ở Malaysia nếu mang theo tiền mặt
hoặc tờ sec du lịch vượt quá 10.000 USD phải hoàn thành phiếu khai hải quan số
22.
Xin cảm ơn.

Malaysian Government prohibits the introduction of pork and pork-based

products into Malaysia. To all passengers who carrying those items, please
dispose into the designated disposal bin. Failure to comply will result in being
confiscated. Passenger can be fined up to 100.000 Ringgits or 6 years
imprisonment or both.
Also, biometric finger print will be captured during the immigration clearance
for all foreigners. Malaysia enforces very strict law against drug, human
trafficking and migrant smuggling which upon conviction of either crime shall
result in severe punishment. All passengers arriving or departing from Malaysia
with cash or traveler’s chasse exceeding an amount of 10.000USD must declare
and complete the custom form Number 22.
Thank you.
SINGAPORE CUSTOM
Thưa quý khách,

Xin quý khách lưu ý thông tin quan trọng khi nhập cảnh vào Singapore.
Buôn bán phi pháp các chất ma tuý là một hình thức phạm tội nghiêm trọng và
có thể lĩnh mức án cao nhất là tử hình.
Xin cảm ơn.

We have an important announcement.
Trafficking of illicit drugs in Singapore is a very serious offence. This crime

attacks capital punishment.
Thank you.
TAIWAN CUSTOM AND AFRICAN SWINE FEVER
Thưa quý khách,

Luật pháp Đài Loan nghiêm cấm mang ma tuý, vũ khí, chất nổ, động vật, thực
vật và các sản phẩm bất hợp pháp khi nhập cảnh vao Đài Loan. Hành khách vi
phạm sẽ chịu trách nhiệm trước pháp luật.
Ngoài ra, để phòng tránh bệnh Dịch tả lợn Châu Phi và bệnh Lở mồm long móng
trên lợn xâm nhập vào Đài Loan, thịt và các sản phẩm chế biến từ thịt gia súc bị
nghiêm cấm nhập cảnh. Hành khách vi phạm sẽ bị phạt theo quy định của nhà
chức trách Đài Loan từ 10 nghìn đến 1 triệu Đài tệ.
Xin cảm ơn.
According to the Law of Taiwan, passengers are strictly prohibited from bringing
drugs, weapons, explosives, animals and plans or there products illegally into
Taiwan.
In addition, to prevent the invasion of Foot and Mouth Disease and African
Swine Fever, passengers are prohibited from bringing any meat products into
Taiwan. Violators will be fined up to 1 million Taiwan Dollars. Passenger are
requested to comply with this regulation.
Thank you.
INDONESIA CUSTOM AT NGURAH RAI AIRPORT, BALI
Thưa quý khách,
Nhằm cung cấp dịch vụ thân thiện với môi trường, Hải quan sân
bay quốc tế Ngurah Rai, Bali khuyến khích hành khách thực hiện
khai báo hải quan điện tử ngay lúc đến sân bay quốc tế Ngurah
Rai thông qua trang web khai báo hải quan điện tử của sân bay
(bcngurahrai.beacukai.go.id/ecd)
Hành khách đã thực hiện khai báo hải quan điện tử sẽ không
cần điền mẫu khai báo hải quan giấy. Khi đến sân bay, hành
khách có thể wifi của sân bay và xuất trình mã QR đã khai hải
quan điện tử cho nhân viên hải quan.
Xin cảm ơn.
In order to provide eco-friendly services, Ngurah Rai

International Airport Customs encourages passengers make
electric online customs declaration when arriving at the airport
via Online Customs Declaration website of Ngurah Rai Airport.
Passenger have completed electronic customs declaration will
not require to fill out paper form. At arrival, passenger can use
airport’s wifi and present QR code that has been declared
electronically to custom officer.
Thank you.
Page 4 - 6
EMERGENCY ANNOUNCEMENT
CAPTAIN’S EMERGENCY Iss02/Rev00
ANOUNCEMENT
ANNOUNCEMENT MANUAL 14 Oct 2020
4.4 CAPTAIN’S EMERGENCY ANOUNCEMENT

Thưa quý khách,
Cơ trưởng của chuyến bay xin thông báo:
Tôi thông báo tình trạng thoát hiểm khẩn cấp. Máy bay cần phải thực hiện
Hạ cánh khẩn cấp ___ (trên đất/ dưới nước…) trong ___ phút (thời gian).
Các thành viên phi hành đoàn sẽ hướng dẫn các qui trình cần tuân thủ và
thực hiện để thoát hiểm an toàn.
Tôi sẽ đưa ra hướng dẫn “BRACE FOR IMPACT” trước khi tiếp đất.
Xin lưu ý, sẽ có thể có nhiều va chạm mạnh khi tiếp đất. Vì vậy hành khách
vẫn ở “tư thế an toàn” cho đến khi máy bay dừng lại. Sau đó di chuyển đến lối
thoát hiểm theo chỉ dẫn.
Hành khách phải thực hiện theo các hướng dẫn của thành viên phi hành
đoàn.
Sự hợp tác của bạn là điều cần thiết.
Xin cảm ơn.
This is your CAPTAIN speaking. I wish to inform you a state of emergency
exits. It will be necessary to make an Emergency ___ (on the Land/ on the
Water) in ___ Minutes (time).
Crew members will instruct you on procedures to be followed and
directions for a safe exit.
I will order you to “BRACE FOR IMPACT” JUST PRIOR TO LANDING.
Remember, there could be more than one impact. Remain in a BRACE
position until the aircraft stops. Then move to exits as directed.
Follow your Crew member’s instructions carefully.
Your cooperation is essential.
Thank you.
The approved Master Copy of this document is controlled by DCC-SQA.

Uncontrolled copy when printed or downloaded.
EMERGENCY ANNOUNCEMENT Page 4 - 7
PREPARED EMERGENCY Iss02/Rev00

LANDING ANNOUNCEMENT
ANNOUNCEMENT MANUAL TEXT 14 Oct 2020
4.5 PREPARED EMERGENCY LANDING ANNOUNCEMENT TEXT
1. THÔNG BÁO/ ANNOUNCEMENT

Hành Khách chú ý!
• Tôi – Tiếp viên Trưởng của chuyến bay - xin thông báo.
• Máy bay chúng ta đang gặp sự cố khẩn cấp. Đề nghị Quý khách ngồi yên
tại chỗ, bình tĩnh, chú ý lắng nghe và làm theo sự hướng dẫn tiếp viên.
• This is your Purser speaking.
• An emergency situation exists which requires you to remain calm, listen
carefully and do as instructed.
2. TIẾP VIÊN CHỌN HÀNH KHÁCH HỔ TRỢ/ CABIN CREW SELECT PSPs
& ABPs
(If Times permits)
• Hành khách nào là nhân viên hàng không hoặc quân nhân vui lòng liên hệ
với phi hành đoàn để hỗ trợ ngay bây giờ.
If there are any airline crew members or military personnel, kindly identify
yourselves to the Cabin Crew.
“CABIN CREW SELECT PSPs AND ABPs”
3. TIẾP VIÊN SẮP XẾP LẠI CHỔ NGỒI HÀNH KHÁCH/ CABIN CREW
REPOSITION PASSENGERS
(If time permits)
• Trong phần chuẩn bị này chúng tôi cần phải thay đổi một số vị trí chỗ
ngồi cho một số hành khách. Hãy chuyển sang vị trí khác nếu được yêu
cầu.
As part of our preparation we must move some of you to assist us, please
take your new seat if asked.
“CABIN CREW REPOSITION PASSENGERS”
4. TIẾP VIÊN HƯỚNG DẪN HÀNH KHÁCH THÁO VẬT SẮT NHỌN
• Bây giờ hãy nới lỏng cà vạt và cổ áo. Lấy hết những vật nhọn, răng giả
ra khỏi người quý khách và tháo giày cao gót. Bỏ tất cả vào túi ghế phía
trước.


At this time, loosen ties and collars. Remove all sharp objects, dentures,
spectacles and high heel shoes. Stow all articles in the seat pocket in
front of you.
“CABIN CREW REMOVE SHARP OBJECT AND LOOSEN TIGHT
CLOTHING”
5. TIẾP VIÊN MÔ TẢ TƯ THẾ AN TÒAN / CABIN CREW DEMONSTRATES
BRACE POSITION
• Ngay trước khi máy bay tiếp đất, hành khách sẽ nghe khẩu lệnh
“VÀO TƯ THẾ AN TOÀN, VÀO TƯ THẾ AN TOÀN”
Just before landing you will hear the following command:
“BRACE, BRACE”
• Khi nghe khẩu lệnh “VÀO TƯ THẾ AN TOÀN, VÀO TƯ THẾ AN TOÀN”
hãy gập người về phía trước và nắm lấy cổ chân. Nếu không thực hiện
được động tác này,hãy đặt chéo hai bàn tay lên nhau và đặt lên lưng ghế
phía trước, sau đó tựa trán lên lưng bàn tay.
When you hear the command “BRACE, BRACE” you must bend fully
forward and grab your ankles. If you are unable to do this, cross your
wrist, place them in the seat back in front of you and rest your forehead
on your arm.
• Tiếp viên sẽ hướng dẫn riêng tư thế an toàn cho hành khách đi cùng em
bé. Quí khách hãy thực hành làm theo ngay bây giờ. Vui lòng giữ đúng
tư thế để Tiếp viên kiểm tra.
We will give you special bracing instruction for passengers holding
infants. Practice your brace position now. As we go through the cabin,
please maintain this position so we can check you.
• Xin lưu ý máy bay có thể va đập nhiều lần. Quý khách phải giữ tư thế an
toàn cho đến khi máy bay dừng lại hẳn.
There may be more than one impact upon landing. You are to remain in
the brace position until the aircraft comes to a complete stop.
“CABIN CREW, DEMONSTRATE BRACE POSITION”
(Pause while this is accomplished)


6. HƯỚNG DẪN CỬA THOÁT HIỂM/ EMERGENCY EXIT

• Thưa quý khách, khi quý khách nghe khẩu lệnh và hoặc dấu hiệu sơ tán
của phi hành đoàn, Quý khách hãy mở dây an toàn và chạy đến cửa
thoát hiểm gần nhất. Qúy Khách Lưu Ý Phải Bỏ Lại Mọi Vật Dụng Và
Hành Lý.
Ladies and gentlemen, when the evacuation command and/ or signal is
given, release your seatbelt and move to the nearest exits. You Must
Leave Everything Behind
• Cầu phao được đặt ở tất cả lối thoát hiểm. Hãy xác định cửa thoát hiểm
gần nhất. Tiếp viên sẽ chỉ vị trí các cửa thoát hiểm. Hãy theo đèn khẩn
cấp để đến cửa thoát hiểm.
Evacuation slides are located at all exits. Please take a good look where
your nearest exits are. The Cabin Crew is now pointing out the exits. The
floor light will guide you to your exits.
• Nếu có khói trong khoang khách, quý khách hãy cúi thấp người và đi
theo đèn thoát hiểm đến cửa thoát hiểm gần nhất.
If there is smoke in the cabin, please BEND low and follow the emergency
lights to the nearest exit.
“CABIN CREW, DEMONSTRATE EXITS”
ONLY FOR DITCHING (SKIP FOR CRASH LAND)
7. TIẾP VIÊN MÔ TẢ VIỆC SỬ DỤNG ÁO PHAO/ CABIN CREW
DEMONSTRATES LIFE VESTS
“CABIN CREW, DEMONSTRATE LIFE VESTS”
• Quý khách hãy mặc quần áo ấm nếu có. Lấy áo phao đặt ở dưới ghế.
(*) Áp dụng cho chuyến bay VIP: “ Hoặc ở hộc chứa dưới tay cầm giữa
hai ghế”
Mặc áo bằng cách choàng qua đầu và thắt chặt dây qua eo.
Please put on warm clothes. Take your life vest from the pouch under
your seat.
(*) Applicable for VIP flight only: “Or underneath the center armrest”.
Place the vest over your head and secure the waistband firmly around
your waist.
• “KHÔNG ĐƯỢC LÀM PHỒNG ÁO PHAO LÚC NÀY”. Xin nhắc lại,
“KHÔNG ĐƯỢC” làm phồng áo phao lúc này. Chỉ làm phồng áo ngay tại
cửa thoát hiểm bằng cách giật mạnh thẻ đỏ. Nếu áo phao không phồng
hãy thổi vào miệng van.


“DO NOT INFLATE”, I repeat “DO NOT INFLATE” your life vest at this
time. At exit, inflate it by pulling the red tag/tags. If it fails to inflate blow
into the tube.
• Nếu quý khách đi cùng em bé. Tiếp viên sẽ phát cho quý khách áo phao
dành cho em bé.
If you are travelling with an infant, the Cabin Crew will provide you with
an infant life vest.
“CABIN CREW, DISTRIBUTE INFANT LIFE VEST”
8. TIẾP VIÊN MÔ TẢ BẢNG HƯỚNG DẪN AN TOÀN/ CABIN CREW
DEMONSTRATE SAFETY CARD
• Bây giờ, hãy đọc kỹ bảng hướng dẫn an toàn được đặt ở túi ghế phía
trước.
Now study the safety information card located in the seat pocket in front
of you.
“CABIN CREW, DEMONSTRATE SAFETY CARD”
9. TIẾP VIÊN SẮP XẾP KHOANG HÀNH KHÁCH VÀ KHU VỰC BẾP/
CABIN CREW SECURE CABIN AND GALLEY
• Hãy dựng thẳng lưng ghế, hạ tay ghế xuống, gập lại bàn ăn và mở tấm
che cửa sổ. Để tất cả hành lý lên hộc phía trên hoặc dưới gầm ghế
phía trước. Cài chặt dây an toàn thấp xuống phần bụng dưới. Tuyệt
đối không hút thuốc.
Put your seatback in the upright position with armrest down, check your
tray table is secured and window shades up. Place all hand baggage
in the overhead compartments or secure it under the seat in front of
you. Fasten your seatbelt low and tight under your hips and no
smoking.
“CABIN CREW, SECURE CABIN AND GALLEY”
• Chúng tôi yêu cầu hành khách phải bình tĩnh và thực hiện theo hướng
dẫn của tiếp viên vì chúng tôi đã được huấn luyện để xử lý tình huống
này.
Ladies and Gentlemen, We require you to remain calm and follow our
instructions as we are trained to handle this situation.
END OF ANNOUNCEMENT

ANNOUNCEMENT MANUAL TEXT (10 MINUTES OR LESS) 14 Oct 2020
4.6 PREPARED EMERGENCY LANDING ANNOUNCEMENT TEXT (10

MINUTES OR LESS)
1. THÔNG BÁO/ ANNOUNCEMENT

Hành Khách chú ý!
• Tôi – Tiếp viên Trưởng của chuyến bay - xin thông báo.
• Máy bay chúng ta đang gặp sự cố khẩn cấp. Đề nghị Quý khách ngồi yên
tại chỗ, bình tĩnh, chú ý lắng nghe và làm theo sự hướng dẫn của tiếp viên.
• This is your Purser speaking.
• An emergency situation exists which requires you to remain calm, listen
carefully and do as instructed.
2. TIẾP VIÊN SẮP XẾP KHOANG HÀNH KHÁCH VÀ KHU VỰC BẾP/
CABIN CREW SECURE CABIN AND GALLEY
“CABIN CREW, SECURE CABIN AND GALLEY”
• Hãy dựng thẳng lưng ghế, hạ tay ghế xuống, gập lại bàn ăn và mở tấm
che cửa sổ. Để tất cả hành lý lên hộc phía trên hoặc dưới gầm ghế
phía trước và cài chặt dây an toàn thấp xuống phần bụng dưới. Tuyệt
đối không hút thuốc.
Put your seatback in the upright position with armrest down, check your
tray table is secured and window shades up. Place all hand baggage
in the overhead compartments or secure it under the seat in front of
you. Now fasten your seatbelt low and tight under your hips and no
smoking.
3. ONLY FOR DITCHING (SKIP FOR CRASH LAND)

TIẾP VIÊN MÔ TẢ VIỆC SỬ DỤNG ÁO PHAO/ CABIN CREW
DEMONSTRATES LIFE VESTS
“CABIN CREW, DEMONSTRATE LIFE VESTS”

• Quý khách hãy mặc quần áo ấm nếu có. Lấy áo phao đặt ở dưới ghế.
(*) Áp dụng cho chuyến bay VIP: “ Hoặc ở hộc chứa dưới tay cầm giữa
hai ghế”.
Mặc áo bằng cách choàng qua đầu và thắt chặt dây qua eo.

Please put on warm clothes. Take your life vest from the pouch under
your seat.
(*) Applicable for VIP flight only: “Or underneath the center armrest”.
Place the vest over your head and secure the waistband firmly around
your waist.
• KHÔNG ĐƯỢC LÀM PHỒNG ÁO PHAO LÚC NÀY. Xin nhắc lại,
KHÔNG ĐƯỢC LÀM PHỒNG ÁO PHAO LÚC NÀY. Chỉ làm phồng áo
ngay tại cửa thoát hiểm bằng cách giật mạnh thẻ đỏ. Nếu áo phao không
phồng hãy thổi vào miệng van.
DO NOT INFLATE, I repeat DO NOT INFLATE your life vest at this time.
At exit, inflate it by pulling the red tag/tags. If it fails to inflate blow into the
tube.
• Nếu quý khách đi cùng em bé. Tiếp viên sẽ phát cho quý khách áo phao
dành cho em bé.
If you are travelling with an infant, the Cabin Crew will provide you with
an infant life vest.
“CABIN CREW, DISTRIBUTE INFANT LIFE VEST”
4. TIẾP VIÊN MÔ TẢ TƯ THẾ AN TOÀN (NẾU THỜI GIAN CHO PHÉP)/
CABIN CREW DEMONSTRATES BRACE POSITION (ONLY IF TIME
PERMITTED)
• Ngay trước khi máy bay tiếp đất, hành khách sẽ nghe khẩu lệnh
“VÀO TƯ THẾ AN TOÀN, VÀO TƯ THẾ AN TOÀN”
Just before landing you will hear the following command:
“BRACE, BRACE”
• Khi nghe khẩu lệnh “VÀO TƯ THẾ AN TOÀN, VÀO TƯ THẾ AN TOÀN”
hãy gập người về phía trước và nắm lấy cổ chân. Nếu không thực hiện
được động tác này,hãy đặt chéo hai bàn tay lên nhau và đặt lên lưng ghế
phía trước, sau đó tựa trán lên lưng bàn tay.
When you hear the command “BRACE, BRACE” you must bend fully
forward and grab your ankles. If you are unable to do this, cross your
wrist, place them in the seat back in front of you and rest your forehead
on your arm.


• Tiếp viên sẽ hướng dẫn riêng tư thế an toàn cho hành khách đi cùng em
bé. Quí khách hãy thực hành làm theo ngay bây giờ. Vui lòng giữ đúng
tư thế để Tiếp viên kiểm tra.
We will give you special bracing instruction for passengers holding
infants. Practice your brace position now. As we go through the cabin,
please maintain this position so we can check you.
• Xin lưu ý máy bay có thể va đập nhiều lần. Quý khách phải giữ tư thế an
toàn cho đến khi máy bay dừng lại hẳn.
There may be more than one impact upon landing. You are to remain in
the brace position until the aircraft comes to a complete stop.
“CABIN CREW, DEMONSTRATE BRACE POSITION”
5. HƯỚNG DẪN CỬA THOÁT HIỂM (NẾU CÓ THỜI GIAN CHO PHÉP)/
SHOW THE EMERGENCY EXIT (ONLY IF TIME PERMIT)
• Thưa quý khách, khi quý khách nghe khẩu lệnh và hoặc dấu hiệu sơ tán
của phi hành đoàn, Quý khách hãy mở dây an toàn và chạy đến cửa
thoát hiểm gần nhất. Qúy Khách Lưu Ý Phải Bỏ Lại Mọi Vật Dụng Và
Hành Lý.
Ladies and gentlemen, when the evacuation command and/ or signal is
given, release your seatbelt and move to the nearest exits. You Must
Leave Everything Behind
• Cầu phao được đặt ở tất cả lối thoát hiểm. Hãy xác định cửa thoát hiểm
gần nhất. Tiếp viên sẽ chỉ vị trí các cửa thoát hiểm. Hãy theo đèn khẩn
cấp để đến cửa thoát hiểm.
Evacuation slides are located at all exits. Please take a good look where
your nearest exits are. The Cabin Crew is now pointing out the exits. The
floor light will guide you to your exits.
• Nếu có khói trong khoang khách, quý khách hãy cúi thấp người và đi
theo đèn thoát hiểm đến cửa thoát hiểm gần nhất.
If there is smoke in the cabin, please BEND low and follow the emergency
lights to the nearest exit.
“CABIN CREW, DEMONSTRATE EXITS”


6. TIẾP VIÊN CHỌN HÀNH KHÁCH HỖ TRỢ (NẾU CÓ THỜI GIAN CHO
PHÉP)/ CABIN CREW SELECT AND BRIEF PSPs & ABPs (ONLY IF
TIME PERMITTED)
• Hành khách nào là nhân viên hàng không hoặc quân nhân vui lòng liên hệ
với phi hành đoàn để hỗ trợ ngay bây giờ.
If there are any airline crew members or military personnel, kindly identify
yourselves to the Cabin Crew.
“CABIN CREW SELECT PSPs AND ABPs”
Chúng tôi yêu cầu hành khách phải bình tĩnh và thực hiện theo hướng dẫn của
tiếp viên.
Ladies and Gentlemen, We require you to remain calm and follow our
instructions as we are trained to handle this situation.
END OF ANNOUNCEMENT

PRE - FLIGHT CHECK LIST
- Documents:
+ Passport (6 month validity)
+ Green book
+ Red book (Photos)
+ Medical certificate + spare contact lens
+ Crew ID
- Flashlight with spare battery x 2
- Working Glove
- Facesheild, Glove, Facemask
- Headcount
- Spare Uniform / Spare clothes / Jacket Cover
- Toileries kit:
+ Toothbrush, toothpaste. floss, Shaver, de-
odorant, sewing kit, shoe polish,...
- Make-up kit: make-up remover, false eyelashes,
glue & small scissors, mirror, hairaccessories, hair-
spray, nail colors, perfume...
- Pen & note book
- Money Pouch (Purser)
- PA Book
- Updated Email / MTC / custom / Immigration
- Acknowledge Document on Coruson
Airport Information
Country Code City Airport Note
BMV Buôn Ma Thuộc Buôn Ma Thuộc Short Taxi
VCA Cần Thơ Cần Thơ (QT) Short Taxi
DLI Lâm Đồng-Đà Lạt Liên Khương (QT) Short Taxi
DAD Đà Nẵng Đà Nẵng (QT) Seal cart, Form AFT
PXU Pleiku-Gialai Pleiku Short Taxi
HAN Hà Nội Nội Bài (QT) Seal Cart, Form AFT, seal Rubbish
HPH Hải Phòng Cát Bi (QT) Short Taxi, Seal cart, Form FWD, Water service only INT
HUI Huế Phú Bài (QT) Short Taxi, Refueling with pax NO, Rubbish NO
Vietnam SGN Hồ Chí Minh Tân Sơn Nhất (QT) Form FWD
PQC Kiên Giang Phú Quốc (QT) Short Taxi
VDH Đồng Hới-Quảng Bình Đồng Hới Short Taxi
VCL Chu Lai-Quảng Nam Chu Lai (QT) Short Taxi
UIH Quy Nhơn Phù Cát
CXR Cam Ranh Cam Ranh (QT) Seal cart, Form AFT
TBB Tuy Hòa Tuy Hòa Short Taxi
THD Thanh Hóa Thọ Xuân Refueling with pax: NO
VII Vinh Vinh (QT) Short Taxi
VDO Quảng Ninh Vân Đồn (QT) Short Taxi
PNH Phnom Penh Phnom Penh NO take local currency
Cambo-
dia REP Siem Reap Xiêm Riệp NO take local currency
Hongkong HKG Hongkong Hồng Công Spray 6 cans
PUS Busan Kim Hải/Gimhae
ICN Seoul Incheon Refueling with pax NO
TAE Daegu Daegu
Korea
YNY Muan Muan
MWX Yang Yang Yang Yang
CJU JeJu Jeju
CJJ Cheong ju Cheong Ju Refueling with pax NO
Malaysia KUL Kuala Lumpur Kuala Lumpur Spray 2 cans, PA Custom+Drugs, Rubbish OK
DPS Bali Ngurah Rai PA Imigration Online

Indonesia
JKT Jakarta Soekarno
Myanmar RGN Yangon Yangon No ED card, only Custom Declaration, HAN-RGN No DutyFree
Singapore SIN Singapore Changi PA Drugs+Custom
KHH Kaohsiung Cao Hùng/Kaosiung Rubbish OK, Crew NO go out, PA Custom
Taiwan TPE Taipei Đào Viên/Taoyuan Rubbish OK, Refueling with Pax NO, PA Custom
TNN Tainan Đài Nam/Tainan Rubbish NO, Refueling with Pax NO, Water Service NO, PA Custom
RMQ Taichung Đài Trung/Taichung Rubbish OK, Crew NO go out, PA Custom, NO Hangover CM
BKK Bangkok Suvarnabhumi Crews sign name in FWD
Thailand HKT Phuket Phuket
CNX Chiangmai Chiangmai SGN-CNX NO Duty Free
KIX Osaka Kansai 1 GD for Hotel, 1 GD for Health Quarantine
NRT Narita Narita
CTS Chitose Chitose
IBR Ibaraki Ibaraki
FKS Fukushima Fukushima
Japan
KMQ Komatsu Komatsu
KIJ Niigata Niigata Water Service NO
NGO Nagoya Nagoya
YGJ Miho Yanago Miho Yanago
SDJ Sendai Sendai
Macau MFM Macau Macau
India DEL New Delhi Indira Gandhi No e-ciggaret/vape/lighter
BOM Mumbai Chhatrapati Shivaji
Hotline
Country Code Hotline Others
BMV +84 93 559 5585
VCA +84 96 893 7169 Pickup van: +84 90 200 8007 / 090 109 3636 (Tuan Anh)
DLI +84 90 304 7648
DAD +84 90 245 6940 Inflight: +84 964 956 390
PXU +84 91 451 4242
HAN +84 96 4850 771 OMC: +84 97307 5760 Inflight: +84 965 081 371
HPH +84 90 399 6141 Inflight: +84 9 811 73 788
HUI +84 90 304 7658
Vietnam SGN +84 96 77 56921 DOM: +84 98 924 1775 INT: +84 1628 217 255 Inflight: +84 98 1932712
PQC +84 90 304 7618
VDH +84 981 937 530
VCL +84 96 388 3827
UIH +84 96 856 3152
CXR +84 90 245 6928 Inflight: +84 914 614 242 Crew van: +84 90 351 0022 / +84 942 401 166
TBB +84 98 846 7031
THD +84 97 889 9760
VII +84 90 304 7608
VDO
OMC +848 3547 1840 / +84 985 284 783

Roster +84 28 730 26 968
HAN aircraft pickup van +84 97 9497 297
Hotel 3MG HPH +84 97 176 5086
SERVICE
Hotmeal Guide
Heating Guide:
- Hotmeal NOT heated: can keep 4 hours, longer with dry ice
- Hotmeal heated: keep 6 - 8 hours
- Re-heat / keep warm: 02 times only ( Keep warm 15 mins or Medium steam 5 mins)
- Frozen meal (-2 Degree Celsius ): Medium steam 20mins, Dry-heat 5 mins
Defected Meals:
- Defected hotmeal keep in Oven (AFT GAL) => hangver to inflight team after landing (NOT throw away)
- Take photo of defected Hotmeal (logo + sticker) => send email Report to CCD ( NOT post on Workplace)
- Use “Defected Meal Handling Form” to inform Inflight & note down in Hand Over Form
Pre-booked Meal SSR (Special Service Request) Code: Combo Meal + Water + Oreo:
BRCA: Combo Spaghetti - Mỳ ý

BRCB: Combo Thai Fried Rice - Cơm chiên Thái
Sale on Board
Pre-booked BRCG: Combo Nasi Lemak - Cơm dừa Malaysia
BRCK: Combo Crab & Shrimp Glass Noodle - Miến xào tôm cua
BRCM: Combo Singapore Noodle - Bún xào singapore
Apply for DPS, DEL, BRCN: Combo Tandoori Chicken with Basmati Rice - Cơm gà Tandoori
BOM routes BRCO: Combo Vegetarian Curry with Basmati Rice - Cơm cà-ri Ấn chay
Pre-booked Only
BRCP: Combo Chickpea cooked with Naan - Đậu răng ngựa bánh Naan
Pre-booked Only BRCQ: Combo Vegetarian Yang Chow Fried Rice - Cơm chiên dương châu chay
Crew meal policy & cockpit service:

- Breakfast: 06:00 - 08:00 - Appy for flight crew.
- Lunch: 11:00 - 13:00 - Prepare the meals & drink on service tray before entering the cockpit
- Dinner: 17:00 - 19:00 - Drink served only 3/4 filled
- Supper: 22:00 - 04:00 - Should never offer cockpit crew meals at the same time and same food
- Check cockpit crew every 30mins
SERVICE FLOW F&B Instant noodle Mer + Dutyfree 2nd F&B Currency Accepted
Less than 40 mins On request N/a On request N/a - No coins
- Domestic Flight: No foreign currency
Less than 75 mins 2 carts Available Available/Request N/a - International Flight: VND + USD +
local currency (except REP, PNG
More than 2 hours 2 carts Available Available Available route)
Water & Waste Service Reporting Time:

DOM INT Location
Water Waste Station Note SGN 1:00 1:15 Briefing Room - 8th floor Menas Mall
1 sector 50% - 1 dom sector, NOT request if water > HAN 2:00 2:00 302 Kim Ma
DOM SGN/
25% DAD 1:15 1:15 OPS Room, Airport - Domestic Terminal
2 sectors 50% HAN/CXR/-
- SGN/HAN/DAD/CXR : Free of charge CXR 2:00 2:00 Hotel
DAD
> 3 sectors 75% >50% - HPH: only service for International Flight HPH 1:25 1:25 Hotel
From/To: => Discharge DLI 1:45 1:45 Hotel
Korea/China/Tai- 100% SGN/ VCA 1:30 1:30 Hotel
INT wan/Japan HAN/CXR/- PQC 1:30 1:30 Hotel
DAD/HPH Korea
Others 75% Hotel
Japan pickup Hotel
India time
Service for Delay Flight

Waiting on the aircraft from 1 hours: served Drink
Waiting on the aircraft from 2 hours or more: Meal will be served depending on availability on board
Note:
- Served priority: Skyboss, elderly, childens, pregnant, disabled passengers.
- If passengers bought F&B and wait for more than 2 hours => Return money back.
Skyboss Procedure
PRE-DEPARTURE Flight time Checklist:

- Check catering, service items DOM > 2 INT> 3 INT> 4
- Wine serve - Wine serve - Wine serve
- Seat pocket at 3/5 first rows, comfort kit (>4hours) - Comfort kit
- Check Skyboss information (birthday, greeting card) SGN - VDO - SGN VCA - TPE - VCA SGN - NRT - SGN
- Check Meal order forms SGN - HAN - SGN SGN - RMQ - SGN SGN - KIX - SGN
- LAV arrangement (flowers, paper, wax not hang on
HAN - VCA - HAN SGN - TPE - SGN PQC - ICN - PQC
the door, cleanliness)
HPH - PQC - HPH HAN - SIN - HAN DAD - HND - DAD
- Heat up hotmeals
- Check grooming VCA - HPH - VCA SGN - KHH - SGN VCA - ICN - VCA
HAN - PQC - HAN SGN - TNN - SGN HAN - DPS - HAN
BEFORE TAKE-OFF
HAN - TPE - HAN HAN - NRT - HAN
- Welcome & greeting passengers
SGN - ICN - SGN
- Assist luggage
SGN - DEL - SGN
- Coat / Jacket assist
- Serve wet tissue CXR - ICN - CXR
- Offer welcome drink DLI - ICN - DLI

- Serve meal order form and take order HAN - KIX - HAN
- Tissues & Cup collection, Meal order form collection HPH - ICN - HPH
CXR - PUS - CXR

AFTER TAKE-OFF
HAN - DEL - HAN
- Close curtain HAN - PUS - HAN
- C.I.Q form (INT flight) DAD - ICN - DAD
- Greeting passenger, instroduction
DAD - TAE - DAD
- Drink service, take order (if not done)
HAN - ICN - HAN
- Tray preparation
- Meal serve by 2/3 tray (No tray mat) SGN - DPS - SGN
- Coffee & Tea service (1/2 tray)
- VIP B desert
- Tray collection (pax servey satisfaction) IFS Cartering:
- Check LAV Ly ruou vang / Plastic wine glass 20pc
- Offer gifts to Skyboss (Kid + Birthday)
Ly uong nuoc nhua / Plastic cup 60pc
- Merchandise, Duty free sale offer
- Attend walfare Tach tra nhua / Tea grass 30pc
- Second Meal (50 mins before landing, 1/2 tray) Khan uot Skyboss / Sky boss wet tissue 20pc
Dua Skyboss / Sky boss Chopsticks 20pc
BEFORE LANDING Muong nia tam / Culteries 40set
- Wake up drink (On request if not use any service Passport Cover 02pc
onboard) USB 02pc
- Coat return
Cap sac da nang / Skyboss adapter 02pc
AFTER LANDING Thiep sinh nhat / Skyboss birthday card 06pc
Giay lot khay / Skyboss tray paper 20pc

- Curtain close (if possible)
- Assist luggage Trung luoc / Boiled Egg Depend
- Priority Lane information Muoi Tieu / Salt & Pepper Depend
- Farewell passengers Ly dung trung / Egg cup 15pc
- Collect comfort kit for transit (pax can bring home)
2/3 Tray 10pc
- Cabin & lav cleaning
1/3 Tray 05pc
*Note:
- Loading in AFT, P4/P5 (A320/321) responsible for pre-flight check
- Cart will be off-loaded from the a/c at the end and replace new
cart next morning
- NO NEED to seal cart, make sure cross check with IFS.
Seat Selling Program (Seat selling & Empty seat selling)
- Appy all Domestic & International Flight.
- Maximum 5 pax are allowed to change to a different zone, No limit change in the same zone.
- If have Skyboss/VIP/CIP => NOT apply row 1,2,3 . If NO Skyboss/VIP/CIP => Apply all rows.
Seat selling: Next empty seats:

PRICE (VND) PRICE (VND)
TYPE NOTE TYPE
DOM INT DOM INT
Hot Seat (HS) 150.000 380.000 Row 1 - 5 + Emergency Exit rows 1 empty seat (1 ES) 250.000 600.000
Front Seat (HS) 70.000 230.000 Row 6 - 11 A320, Row 6 - 26 A321 2 empty seat (2 ES) 330.000 900.000
Normal Seat (HS) 50.000 140.000 Others Rows
The Receipt:
- PUR will keep the receipt and take responsibility to submit all forms
after use.
- Must follow the series number.
- All crews can sell seat on board.
- The receipt have 3 copies (White/Pink/Yellow):
+ White: Crew keep for internal audit
+ Pink: Passenger keep
+ Yellow: Submit to Finace Dept with Handover Form
- If passenger cancel the service:
+ Write “Passenger Cancel” on Receipt and Handover Form.
+ If the Pink copy was torn => attrack to the Receipt Book Boarding pass code: EXST
+ In case of wrong/mistake information => Note down.
- NO refund for passengers who purchased empty seat at the
checking couter.
- After selling crew note down on the Handover Form (Exp: 1HS, 2FS)
- Attract the Yellow copy to Handover and submit.
- PUR submit soft copy of Handover Form and Receipt to EVR.
Commission:
TYPE DOM INT

HS 30.000 60.000
FS 15.000 30.000
NS 15.000 30.000
1ES 45.000 90.000
NGUYEN VAN A - SEAT 15A (Pax name + Seat)
2ES 60.000 135.000
HOTSEAT - SEAT 4A (Seat type + new seat)
NGUYEN VAN B - VJCXXXX (Crew sale name + ID)
PAX SIGN CREW SIGN

Onboard Carts and Service Equipment Handling
1. Sale cart handling:
a) Outsource stations: HAN / DAD / CXR b) VJ IFS stations: SGN / VCA / DLI / HPI / PQC
F&B and Merchandise: F&B and Merchandise:
- Loading at AFT Galley => Caterer & Cabin Crew - Loading at AFT Galley => Caterer & Cabin Crew crosscheck
crosscheck when opening and closing stock. when opening and closing stock.
- Caterer will off - load all carts from aircraft => - Caterer will top up the sold quantity for the next flight => All
Replace new cart for next flight the carts shall be maintained onboard
- Caterer will seal cart by themselves (use their seal) - Caterer will seal cart by themselves (use their seal)
* Notice: - 10 extra seals will be loaded on board (for Divert / Swap aircraft...)
- Layover flights (Japan/korea/India...) => Crew need seal all carts before landing
- Not seal cart without double check items with IFS
- Receive and return cart at original location
2. Service Equipment handling:
a) Inflight handling procedure of normal service equipment:
Outsource stations: HAN / DAD / CXR VJ IFS stations: SGN / VCA / DLI / HPI / PQC
* Equipment set & Amenities: * Equipment set & Amenities:
- Loading at AFT Galley, 2 equipment sets, sanitized - Loading at AFT & FWD Galley, 2 equipment sets, sanitized &
& packed into a sealed plastic bag (first flight) packed into a sealed plastic bag (first flight)
- P3 will pre-flight check and send 1 set to FWD - P3 will pre-flight check AFT set and P4/5(A321) check FWD set
- Last flight => place 2 sets of service equipment in 2 - Last flight => clean up and put in carts or S/U
bags => Return to IFS at the AFT Galley
=> IFS will cross check and offload from aircraft. => IFS will cross check with Cabin Crew
* * At terminating flights: * * At terminating flights:

- NO NEED to seal the equipment sets - NEED to seal all service equipment and amenities (carts & S/U)
- NEED to seal all other service equipment, ameni- by 10 extra seals onboard.
ties (carts & S/U) by 10 extra seals onboard.
b) Cabin Crew Handling Procedures of service equipment sets:
First flight: - Crew check Seal number, quality, quantities of 2 set of equipment
- Signs on handover form and give IFS 01 copy (crew keep 3 copies)
Take-over flight
- Team A handover 02 sets to Team B
2 team meet
- Team A give 02 copies of Handover Form to team B (Team A keep 1 copy)
onboard
Take-over flight - Team A clean and stow kits in S/U, put 02 copies of handover form (keep 1 copy) in the cart/SU
2 team NOT => Seal cart and S/U
meet onboard - Team B check seal number, check 2 sets and 2 copies of handover form
Terminating / - Stow 2 set in 2 bag and seal => Return IFS (depend on station)
Nightstop Flight - Sign and give 01 copy to IFS, keep 1 copy.
* Notice: - Make sure handover form have 4 copies

- Check the seal number and number of equipment => report to IFS if wrong number no seal or missing items
- If have damage equipment => add on handover form and sign
- Receive and return equipments in same location
- Make sure the seal are available on board
- After verifying, if the loss resulting from careless work of Crew => Deducted the amount of missing items from
crew salary (share for whole team) => Inform CCD if any problems.
**Service equipment kit:

- Hot jug (02): 800.000/pcs
- Ice tong (02): 250.000/pcs
- Ice bucket (02): 350.000/pcs
- Ice scoop (02): 250.000/pcs
- 2/3 tray (04): 350.000/pcs
- 1/2 tray (10): 350.000/pcs
Ticket Classes:
ECO DELUXE SKYBOSS SKYBOSS PREMIER (A330 updating)
Included: Included: Included: Included:
- 7kg carry-on baggage - 7kg carry-on baggage - 10kg carry-on baggage - 12 pax / 1 flight
- 20kg checked baggage - 30kg checked baggage + 1 golf club - 18kg carry-on baggage unlimited number of pieces
Permitted with fee: - Priority Check-in set under 15kg - 40kg checked baggage + 1 golf club set under 15kg
- Checked baggage (optional) - Seat selection (except - Priority Check-in - Priority Check-in (Accepted late check in for 10 mins)
- Seat selection Skyboss seat) - Priority Seat selection - Priority Seat selection
- Flight date / time / route - Changes of flight, date, - Priority security check (depend on - Priority security check (depend on airport)
change fee itinerary are permitted with airport) - Luxury lounge Skyboss premier area (not apply for airport
- Passenger name change fee fare difference applied (if any) - Luxury lounge (not apply for airport which have no standard lounge service)
- Fare difference (if any) - Complimentary Deluxe which have no standard lounge service) - Private car transporting to the aircraft (go with Skyboss)
Flight Care (not eligible for - Private car transporting to the aircraft - Change of flight, date, itinerary are permitted with fare differ-
flights operated by Thai - Change of flight, date, itinerary are ence applied (no change fee)
Vietjet) permitted with fare difference applied - Food and Beverage served onboard (Skyboss premier Menu)
- Food and Beverage served onboard - Comfort kit 3 in 1 (for flight > 4 hours)
- Comfort kit 3 in 1 (for flight > 4 hours) - Entertainmen kit (Ipad, headset)
- Birthday Gift - Birthday Gift
- Credit shell within 02 years entitled to - Credit shell within 02 years entitled to passenger for unused
passenger for unused ticket of in case ticket of in case of no show (pax notify VJ 72 hours after STD)
of no show - Complementary Skyboss flight Care
- Complementary Skyboss flight Care - Passenger with minimum of 10 flight as Skyboss premier within
12 months => present a free G2 ticket voucher (Skyboss premier
class, 6 months)
-Swap A/c A330 -> A321/320: Apply Skyboss Class + Gift a
Voucher Goodwill for using VJ service or Eco G2 ticket
DELUXE / SKYBOSS FLIGHT CARE:

1. Period of insurance: BENEFIT DELUXE SKYBOSS
- Starts from the scheduled time of departure, which was announced and updated by 22:00 (local time) of the day Fr 180mins - 360mins 300.000 400.000
Delay
before the scheduled flight day. Appy for pax aged 02 years and above using Deluxe and Skyboss class ticket. Fr 360mins & above 500.000 600.000
- Insurance events occurred such as Delay Flight from 180 mins, Flight Cancellation, Returned Flight, The flight Returned Flight 800.000 1.000.000
landing to An Airport, Missed connecting flight (for Skyboss only) Other Than Scheduled Arrival or Landing Flight,
Lost Checked Baggage, Delayed Checked Baggage- which does not arise insurance events. Divert 800.000 1.000.000
* NOT apply for: Cancel Flight 800.000 1.000.000
- Infant, Eco Class, Duty & Sponsor Tickets (FOC, figt voucher), flight operated by Thai Vietjet, The Flight is not 1.000.000
operated or delayed/ cancelled/ returned to departure airport due to order or decision of the government regulato- Missed connecting flight N/A Max 200.000
ry bodies, the Flight cannot be operated due to the airport is closed, being strictly quarantined, or stopped/banned per 3hours
by the government regulatory bodies, War, terrorism, strike, military operations or aircraft being attacked. 5.000.000 10.000.000
2. How to claim: Lost checked Baggage Max 2.500.000 Max 5.000.000
per piece per piece
- 1 hours after flight arrived or cancelled => pax can request insurance at : vietjetair.tracuubaohiem.vn or Call
hotlines 1900638388. Contact: PTI digital company (3rd floor, Comatece Tower, NO61, nguy Nhu Kon Tum Str., 1.500.000 2.000.000
Nhan Chinh Ward, Thanh Xuan Dist, Ha Noi, Vietnam). Email: chamsockhachhang@pti.com.vn Max 500.000 per Max 1.000.000
Delay checked Baggage 6 hrs delay per 6 hrs delay
Skyboss Service Items Checklist:
*LAVATORY:
- Flowers / Scentes wax (Don’t hang in Lav door, avoid loss and return IFS after flight)
*F&B:
- Wine: flight >2hours DOM + all INT, Aleixo brand (Portugal), 1 botthle/pax (Skyboss, BOD/BOM number 1-18 on list)
- Macca: White Macca for Skyboss (Mixed dried grapes+macca), Black Macca (only macca) for sale
- Boiled eggs + salt&pepper, vacuum bag (no water, no broken), check expiry date before serve
*F&B EQUIPMENT:
- Wet tissue: new design
- Tray & Tray mat: 2/3 big tray for meal, 1/2 tray for other
- Chopsticks: only for instant noodles or by request
- Plastic cup: white / red / yellow use for cold drink and water
+ White: mineral water
+ Red / Yellow: other cold drinks
- Wine glass / Coffee & Tea Glasses:
+ Check before serve
+ Remove lable in the bottom
Hot coffee x2
Coffee + Hot water => Stir well 1 coffe can make 02 cup,
put in paper cup water level not over 2/3 cup
level under 19001886
* Make Coffee:
sky sky sky

BOSS BOSS BOSS
Cold coffee
Coffee + Hot water => Stir well Add ice, level not
put in plastic cup water over 2/3 cup
level 1/2 cup
Tea
Black Tea 2/3

x5
Tea + Hot water => put in Wair for the tea Pour out the cup, 1 Black
paper cup water level are colored tea can make 5 cup,
not over 2/3 level not over 2/3 cup
* Make Tea:
Tea
Green Tea
x2
Tea + Hot water => Soak several times Remove the tea Pour out the cup, 1 Green
put in paper cup until the tea is bag to prevent tea tea can make 2 cup, level
colored discoloring not over 2/3 cup
*OTHERS
- Meal order form: > 4 choices use form
- Birthday cards: handwritings CAPs full name.
- Skyboss Gift: (select 1 on USB, Multifunction charging cable, Passport Cover)
+ VJ gift
+ Birthday pax: any Merchandise on menu, for pax have birthday on the month of travel
+ Kids < 100.000 merchandise
+ Place birthday card and all gift on 2/3 tray and present to pax
Skyboss Service sample:
HotMeal 2/3 tray + Wine + Drink + Egg + Macca HotMeal 2/3 tray + Drink + Egg + Macca
(Notice: No tray mat) (Notice: No tray mat)
HotMeal 2/3 tray + Wine + Egg + Macca Instant noodle 2/3 tray + Wine + Egg + Macca
(Notice: No tray mat) (Notice: No tray mat)
Snack/Macca serve with 1/2 tray + Coffee/Tea Wine serve with 1/2 tray
(Notice: With tray mat) (Notice: With tray mat)
Wine level
Wet tissue serve with 1/2 tray Welcome drink serve/clean with 1/2 tray
(Notice: With tray mat) (Notice: With tray mat)
AIRCRAFT CONFIGURATION
A320
A321
A321 - ACF
A320 DUTY
Photo: A320 Configuration
HANDBAG STOWAGE: TAKE-OFF, LANDING STATION: AFT FACING FWD FACING
P1: OHB 1ABC P1: Outboard Jumbseat D1L

P3: OHB 31DEF P3: Inboard Jumbseat D2R/Swivel seat
P4: OHB 1ABC P4: Inboard Jumbseat D1L
EMBARKATION POSITION: DISEMBARKATION POSITION:

P1: FWD GAL STATION P1, P4: FWD GAL STATION
P2: AFT GAL STATION (2 DOOR) P2, P3: AFT GAL STATION
ROW 22-23 AREA (1 DOOR)
P3: OWE AREA
Photo: Cabin crew BRACE position
P4: ROW 5-6 AREA
HEADCOUNT PROCEDURE:
P1: PA: “Boarding completed, P2 do headcount, please”
P2: Check and lock all LAV => First headcount from AFT to FWD => Report to P1 physically
If first headcount FAIL => P4: Second headcount from FWD to AFT => Report to P1 via Interphone
If second headcount FAIL => P1 + P3: Last headcount
If third headcount FAIL => Ground staff: Will count again using bingo chart
NOTE:
- Prepare the counter before pax embarkation.
- Ensure pax be seated and clear pax in all LAV.
- Do headcount with an appropriate speed; try to get it right at the first time to avoid delay.
- Look out for babies and infants
- Do NOT point the counter at pax’s face, do headcount with a manner.
- Ensure D2L and D2R are closed before doing headcount.
DEMO POSITION: TRANSIT DUTY: Note:

P4: Row 1 Cross seatbelt, clean seat pocket and
P1: Row 1-14 ABC
P3: Row 12 P2: Row 31-15 ABC carpet area, turn of reading light, open air
P2: Row 21 P3: Row 31-15 DEF vent, and report missing life vest.
ED CARD DISTRIBUTION: P4: Row 1-14 DEF After finished, P2 report to P1:
“Cabin ready for Boarding”
After P1 make
announcement: LIFEVEST & ISB CHECK:
P4: From FWD until meet P3
P3: row 31 - 14
P3: From AFT until meet P4
P4: row 1 – 12 + ISB
A320 DUTY
P1 P2 P3 P4
PRE-DEPARTURE DUTY
1. Safety and Security Check: 1. Safety and Security Check: 1. Safety and Security Check: 1. Safety and Security Check:
- D1L, PA, Interphone (to AFT - D2L, PA, Interphone (to - D2R, PA, Interphone (to - D1R
& Cockpit) FWD) FWD) - Emergency light from FWD
- Emergency light D1LR - Emergency light D2LR - Emergency light from AFT to to row 12 (OWE)
- FWD GAL Document (CCLB, - D2L Jumbseat row 14 (OWE) - D1L Inboard Jumbseat
OSR, VM, MIR, SIR) - AFT GAL, SAAP, RK, LR, - D2R Jumbseat/Swivel seat - OHB 1DEF, DEMO Kit OHB
- D1L Outboard Jumbseat, ASSK, UPK - LAV E, OHB 31DEF 1ABC
LAV A - LAV D, OHB 31ABC, DEMO - Life vest row 31 – 14, OWE, - Life vest row 1 – 12
- OHB 1ABC Kit DEMO Kit, LL - OBH 12ABCDEF
- FAB (Audio ,Lighting, Water
& Waste)
2. Receive Report from 2. Report P1 physically: 2. Report P1 physically: 2. Report P1 physically:
P2,P3, P4 “Safety equipment checked “Safety equipment checked “Safety equipment checked
3. Fill the Security Check no defect, security check no defect, security check no defect, security check
Form and Report to Captain completed, number…” completed, number…” completed, number…”
4. Receive Report from P2 3. Cratering Check (Open
about Catering Stock) 3. Service equipment & 3. Service equipment &
*Duty Free Check Heat Hot-meal Amenity Check Amenity Check
(International Flight) 4. Report Cratering to P1 4. Report to P2 4. Report to P1
EMBARKATION
1. Prepare 1. Prepare 1. Prepare 1. Prepare
- Check LAV A, Check - Check LAV D, AFT GAL, - Check LAV E, Check - Check Grooming, Check
Grooming, Check Cabin & Check Grooming Grooming, Check Cabin Cabin (Spray from FWD)
Turn on Music - Confirm and Stand by for (Spray from AFT) - Confirm and Stand by for
- Confirm and Stand by for Boarding - Confirm and Stand by for Boarding
Boarding Boarding
2. Welcome and Assist Pax 2. Welcome and Assist Pax 2. Welcome and Assist Pax 2. Welcome and Assist Pax
FWD AFT AFT FWD
3. PED Usage Announcement Note: Control 3. Assist Skyboss, VIP, CIP,
4. Greeting Announcement oversize/overweight baggage WCH (briefing), and Mother
Note: Control with the Limited Release Tag with INF
oversize/overweight baggage and Report to Purser. (2
with the Limited Release Tag Doors open)
5. Headcount 3. Ask P1 permission for 3. Close OHB, distribute INF 4. Close OHB, distribute INF
Announcement close D2L seatbelt Seatbelt
6. Receive TOB Report from 4. Check and lock LAVs, Do 4. Conduct Exit Row Briefing
P2: headcount from AFT to FWD (OWE)
- Confirm TOB with
Ground Staff
- Ensure all pax seated,
OHB closed
- Ensure all Documents
onboard
- Confirm TOB with CAPT
and ask permission to close
D1L
7. Close Cockpit Door, check 5. Check AFT GAL & LAVs for
LAV A Ground Personals
8. PA All Ground Personnel 6. Thumb up with P1 to
confirm
9. Close D1L
A320 DUTY
P1 P2 P3 P4
BEFORE TAKE-OFF
1. Turn music OFF, Note time *Cockpit PA: *Cockpit PA: *Cockpit PA:
*Cockpit PA: “Cabin crew, ARM Slides & “Cabin crew, ARM Slides & “Cabin crew, ARM Slides &
“Cabin crew, ARM Slides & Crosscheck” Crosscheck” Crosscheck”
Crosscheck”
2. Arm D1L & Crosscheck 1. Arm D2L and Crosscheck 1. Arm D2R and Crosscheck 1. Arm D1R and Crosscheck
with P4, check FAP with P3 with P2 with P1
3. Receive Report of P2 via 2. Report to P1 via
Interphone Interphone:
“P2, D1L/R Armed and 2. Check Cabin, prepare 2. Check Cabin, prepare
4. Make Welcome PA Crosschecked” DEMO kit DEMO kit
5. Make Safety DEMO PA 3. Check GAL&LAV, prepare 3. Do Safety DEMO (row 12) 3. Do Safety DEMO (row 1)
6. Secure GAL 1, LAV A, Final DEMO Kit 4. Check OWE, Cabin row 14- 4. Check cabin row 1-12
cabin check 4. Do Safety DEMO (row 21) 31, LAV E 5. Stow DEMO at FWD GAL
7. Receive Report from P2 5. Check & Secure AFT GAL, 5. Stow DEMO at AFT GAL 6. Report to P1 on cabin
and P4 for Cabin readiness LAV D 6. Report to P2 on cabin readiness
8. DIM Light 6. Stow DEMO at AFT GAL readiness.
9. Report CAPT for Cabin 7. Receive report from P3 for
readiness + Press Cabin cabin readiness and Report
Ready Button (If available) to P1 for cabin readiness via
Interphone
10. Be seated and do Silent 8. Be seated and do Silent 7. Be seated and do Silent 7. Be seated and do Silent
Review Review Review Review
AFTER TAKE-OFF
1. Cabin, GAL Light ON, 1. Unlock LAV D, turn ON 1. Unlock LAV E 1. Turn ON water boiler
Unlock LAV A water boiler 2. ED Card Distribution AFT - 2. ED Card Distribution FWD -
2. PA After Take-off, F&B, 2. Pre-booked meal Services FWD AFT
Merchandise, ED Card 3. Assist P2 in pre-booked 3. Assist P1 in
3. Attend to Cockpit meal services VIP/CIP/Skyboss services
4. Attend VIP/CIP/Skyboss
passenger
5. Assist P4 on F&B cart
preparation 3. Prepare F&B cart 4. Prepare F&B Cart 4. Prepare F&B Cart
6. Carry out Inflight Services
7. Rubbish Collection from 4. Carry out Inflight Services 5. Carry out F&B, 5. Carry out F&B,
FWD to AFT Merchandise Sale Merchandise Sale
8. Carry out Merchandise, 5. Carry out Merchandise 6. Rubbish Collection from
Duty Free Sale AFT to FWD
9. Attend to PAX welfare 6. Attend to PAX welfare 7. Attend to PAX welfare 6. Attend to PAX welfare
BEFORE LANDING
1. PA “Rubbish Collection” 1. Check & Close F&B, 1. Collect Rubbish and Loose 1. Collect Rubbish and Loose
2. Check & Close Duty Free Merchandise Cart Items Items
*Cockpit PA: 2. Clean GAL & LAV D Waste 2. Clean & close Service 2. Clean & close Service
“Cabin crew, prepare for Bin equipment equipment
arrival” 3. Check AFT GAL Amenities 3. Check FWD GAL Amenities
3. PA: “Top of Descend” & Report & Refill
4. Secure FWD GAL 4. Clean LAV E Waste Bin 4. Clean FWD GAL & LAV A
*Seat-belt sign ON: *Cockpit PA: *Cockpit PA: Waste Bin
5. PA: “Before landing” “Cabin crew, prepare for “Cabin crew, prepare for *Cockpit PA:
6. Check LAV A, do final cabin arrival” arrival” “Cabin crew, prepare for
check 3. Secure AFT GAL, OFF 3. Check cabin row 31 – 14, arrival”
7. Receive Report from P2, P4 Electric OWE (except PED and 3. Check cabin row 1 -12
about cabin readiness Seatbelt) (except PED and Seatbelt)
8. DIM Lights *Seat-belt sign ON: *Seat-belt sign ON: *Seat-belt sign ON:
9. Report CAPT on cabin 4. Check LAV D 4. Check cabin row 31 -14, 4. Check cabin row 1 – 12
readiness via interphone & 5. Receive Report from P3 OWE, LAV E 5. Report to P1 cabin
press “Cabin ready” button if 6. Report to P1 cabin 5. Report to P2 cabin readiness
available readiness via Interphone readiness 6. Be seated and do Silent
10. Be seated and do Silent 7. Be seated and do Silent 6. Be seated and do Silent Review
Review Review Review
A320 DUTY
P1 P2 P3 P4
AFTER LANDING
1. PA “Farewell” 1. Take-off/Landing Station 1. Take-off/Landing Station 1. Take-off/Landing Station
2. Disembarkation music ON
*Cockpit PA: *Cockpit PA: *Cockpit PA: *Cockpit PA:
“Cabin crew, Disarm slides & “Cabin crew, Disarm slides & “Cabin crew, Disarm slides & “Cabin crew, Disarm slides &
crosscheck” crosscheck” crosscheck” crosscheck”
3. Disarm D1L & Cross check 2. Disarm D2L & Cross check 2. Disarm D2R & Cross check 2. Disarm D1R & Cross check
with P4 with P3 with P2 with P1
Check FAP
4. Make interphone call to 3. Report to P1: 3. Witness P2 for opening 3. Witness P1 for opening
P2: “P2, D2L/R Disarm and Cross D2L and farewell passengers D1L and farewell passengers
“P1, D1L/R Disarm and Cross check” 4. Assist WCH passengers
check”
5. Thumb up with GS, open 4. Thumb up with GS, ask P1 4. Open all OHB, check and 5. Open all OHB, check and
D1L for permission, open D2L thumb up with P2 on PAX thumb up with P1 on PAX
6. Check step condition and 5. Check step condition and disembarked and security disembarked and security
give GS flight Documents farewell to passengers check done check done
7. Assist VIP/CIP/Skyboss and 6. Receive thumb up from P3
farewell to Passengers on PAX disembarked and 5. Collect ISB and return 6. Collect ISB and return
8. Receive report from P2 on security check done, report
PAX disembarked and to P1 via PA:
security check done; thumb “All passengers disembarked
up with GS to confirm. and no foreign objects”
9. Report to PIC about safety Thumb up with GS to confirm
and security check
TRANSIT DUTY
1. Cabin cleaning from row 1. Cabin cleaning from row 1. Cabin cleaning from row 1. Cabin cleaning from row
1 - 14ABC 31-15ABC 31-15DEF 1 – 14DEF
2. Receive Report from P2 2. Receive Report from P3 2. Report to P2 on cabin 2. Report to P1 on cabin
and P4 on cabin readiness for 3. Report to P1 on catering readiness for boarding readiness for boarding
boarding and cabin readiness for
boarding
3. Close sell app 4. Sync sell app 3. Sync sell app 3. Sync sell app
*Change team/aircraft: Hand *Change team/aircraft: Hand *Change team/aircraft: *Change team/aircraft:
over Duty Free cart to Inflight over carts and Services Check cabin cleanliness Check cabin cleanliness
team and keep Handover equipment to Inflight Team, carefully, Top-up Airsickness carefully, Top-up Airsickness
Form, report Engineer for keep Handover Form Bag, Safety card Bag, Safety card
Aircraft defects
*Aircraft lay over: Receive *Aircraft layover: Sign and *Aircraft layover: Check life *Aircraft layover: Check life
Report from P3, P4 on life Receive Handover form from vest under seat from row 14 vest under seat from row 1
vest and ISB. Finish Security Inflight Team to 31 and Report P1 to 12, ISB and Report P1
Checklist and Handover to
PIC
A321 DUTY
Photo: A321 Configuration
HANDBAG STOWAGE: TAKE-OFF, LANDING STATION:

AFT FACING FWD FACING
P2: OHB 40ABC P2: Swivel seat D4LR (LAV G)
P3: OHB 40DEF P3: Jumbseat D3R
P6: OHB 40ABC P6: Inboard Jumbseat D4L

P2: AFT GAL STATION (2 DOOR) P2, P6: AFT GAL STATION
ROW 36-37 AREA (1 DOOR) P3: D3R STATION
P3: D3L/R AREA P4: D2R STATION Photo: Cabin crew BRACE position
P4: D2L/R AREA
P5: ROW 4-6 AREA
P6: ROW 20-21 AREA
NOTE:

P5: Row 1 P1: Row 1-16 ABC Cross seatbelt, clean seat pocket and carpet
P4: Row 11 P2: Row 25-40 ABC area, turn of reading light, open air vent,
P3: Row 26, 27 P3: Row 25-40 DEF and report missing life vest.
P4: Row 17-24ABCDEF
ED CARD DISTRIBUTION: After finished, P2 report to P1:
P5: Row 1-16DEF
After P1 make “Cabin ready for Boarding”
P1: Row 1-12ABC
vannouncement: P2: Row 27-40ABC LIFEVEST & ISB CHECK:
P5: From FWD until meet P3 P3: Row 14-26DEF P1: ISB
P3: From AFT until meet P5 P4: Row 14-26ABC P3: row 40 -26
P5: Row 1-12DEF P4: row 11 -25 & ISB
P6: Row 27-40DEF P5: row 1 - 10
A321 DUTY
P1 P2 P3 P4 P5
PRE-DEPARTURE DUTY
1. Safety and Security 1. Safety and Security 1. Safety and Security 1. Safety and Security 1. Safety and Security
Check: Check: Check: Check: Check:
- D1L, PA, Interphone - D4LR, PA, Interphone - D3LR, PA, Interphone - D2LR, PA, Interphone - D1R
(to AFT & Cockpit) (to FWD) (to FWD) - Emergency light from - Emergency light from
- Emergency light D1LR - Emergency light D4LR - Emergency light from row 11-25 & D2LR FWD to row 10
- FWD GAL Document - D4L Jumbseat, Swivel AFT to row 27 - D2R Jumbseat - D1L Inboard
(CCLB, OSR, VM, MIR, seat - D3R Jumbseat - Life vest & OHB row Jumbseat
SIR) - AFT GAL, SAAP, RK, - LAV D (LAV L for 11 – 25 - OHB 1DEF, DEMO Kit
- D1L Outboard LR, ASSK, UPK VNA651) , OHB - OBH 11 BC DE, DEMO OHB 1ABC
Jumbseat, LAV A - LAV F/G(LAV D/E FOR 31ABCDEF, OHB 26 DE Kit - Life vest & OHB row
- OHB 1ABC VNA651), Stowage - Life vest & OHB row 01 – 12
- FAB (Audio ,Lighting, behind D4L ATT 27-40, DEMO Kit - Dog house behind
Water & Waste) Station row 10
2. Receive Report 2. Report P1 2. Report P1 2. Report P1 2. Report P1
from P2,P3, P4, P5 physically: physically: physically: physically:
3. Fill the Security “Safety equipment “Safety equipment “Safety equipment “Safety equipment
Check Form and checked no defect, checked no defect, checked no defect, checked no defect,
Report to Captain security check security check security check security check
4. Receive Report completed, quantity:” completed, quantity:” completed, quantity:” completed, quantity:”
from P2 about 3. Cratering Check
Catering (Open Stock) 3. Service equipment 3. Service equipment
*Duty Free Check Heat Hot-meal & Amenity Check & Amenity Check
(International Flight) 4. Report Cratering to 4. Report to P2 4. Report to P1,
P1 confirm with P3
EMBARKATION
1. Prepare 1. Prepare 1. Prepare 1. Prepare 1. Prepare
- Check LAV A, Check - Check LAV F/G, AFT - Check LAV D, Check - Check Grooming, - Check Grooming,
Grooming, Check GAL, Check Grooming Grooming, Check Check Cabin (Spray Check Cabin (Spray
Cabin & Turn on Music - Confirm and Stand by Cabin (Spray from AFT) from FWD) from FWD)
- Confirm and Stand by for Boarding - Confirm and Stand by - Confirm and Stand by - Confirm and Stand by
for Boarding for Boarding for Boarding for Boarding
2. Welcome and Assist 2. Welcome and Assist 2. Welcome and Assist 2. Welcome and Assist 2. Welcome and Assist
Pax FWD Pax AFT Pax AFT Pax FWD Pax FWD
3. PED Usage Note: Control 3. Assist Skyboss, VIP, 3. Assist Skyboss, VIP,
Announcement oversize/overweight CIP, WCH (briefing), CIP, WCH (briefing),
4. Greeting baggage with the and Mother with INF and Mother with INF
Announcement Limited Release Tag
Note: Control and Report to Purser.
oversize/overweight (2 Doors open)
baggage with the
Limited Release Tag 3. Ask P1 permission 3. Close OHB, 4. Close OHB, 4. Close OHB,
5. Headcount for close D4L distribute INF seatbelt distribute INF Seatbelt distribute INF Seatbelt
Announcement 4. Check and lock 4. Conduct Exit Row 5. Conduct Exit Row
6. Receive TOB Report LAVs, Do headcount Briefing (row 26-27) Briefing (row 11-12)
from P2: from AFT to FWD
- Confirm TOB with GS
- Ensure all PAX
seated, OHB closed
onboard
- Confirm TOB with
CAPT & ask permission
to close D1L
7. Close Cockpit Door, 5. Check AFT GAL &
check LAV A LAVs for Ground
8. PA All Ground Personals
Personnel 6. Thumb up with P1
9. Close D1L to confirm
A321 DUTY
P1 P2 P3 P4 P5
BEFORE TAKE-OFF
1. Turn music OFF, *Cockpit PA: *Cockpit PA: *Cockpit PA: *Cockpit PA:
Note time “Cabin crew, ARM “Cabin crew, ARM “Cabin crew, ARM “Cabin crew, ARM
*Cockpit PA: Slides & Crosscheck” Slides & Crosscheck” Slides & Crosscheck” Slides & Crosscheck”
“Cabin crew, ARM 1. Arm D4L/R 1. Arm D3L/R 1. Arm D2L/R 1. Arm D1R and
Slides & Crosscheck” 2. Report to P1 via 2. Report to P1 via 2. Report to P1 via Crosscheck with P1
2. Arm D1L & Interphone: Interphone: Interphone:
Crosscheck with P5, “P2, D4L/R Armed” “P3, D3L/R Armed” “P4, D2L/R Armed”
check FAP
3. Receive Report of 3. Check GAL&LAV 3. Check Cabin, 3. Check Cabin, 2. Check Cabin,
P2,P3,P4 via prepare DEMO kit prepare DEMO kit prepare DEMO kit
Interphone 4. Do Safety DEMO 4. Do Safety DEMO 3. Do Safety DEMO
(row 26) (row 11) (row 1)
4. Make Welcome PA 4. Check & Secure AFT 5. Check cabin row 26- 5. Check cabin row 11- 4. Check cabin row 1-
5. Make Safety DEMO GAL, LAV F/G 40, LAV D 25 10
PA 6. Remove DEMO at 6. Remove DEMO at 5. Stow DEMO at FWD
6. Secure GAL 1, LAV A, AFT GAL & Return to AFT GAL & Return to GAL
Final cabin check original position original position
7. Receive Report from 5. Receive report from 7. Report to P2 on 7. Report to P2 on 6. Report to P1 on
P2 and P5 for Cabin P3,P4 for cabin cabin readiness. cabin readiness cabin readiness
readiness readiness and Report
8. DIM Light to P1 for cabin
9. Report CAPT for readiness via
Cabin readiness + Interphone
Press Cabin Ready
Button (If available)
10. Be seated and do 6. Be seated and do 8. Be seated and do 8. Be seated and do 7. Be seated and do
Silent Review Silent Review Silent Review Silent Review Silent Review
AFTER TAKE-OFF
1. Cabin, GAL Light ON, 1. Unlock LAV F/G, 1. Unlock LAV D 1. Assist P1 in 1. Turn ON water
Unlock LAV A turn ON water boiler 2. ED Card Distribution VIP/CIP/Skyboss boiler
2. PA After Take-off, 2. Pre-booked meal AFT - FWD services 2. ED Card Distribution
F&B, Merchandise, ED Services 3. Assist P2 in pre- FWD - AFT
Card booked meal services 3. Assist P1 in
3. Attend to Cockpit VIP/CIP/Skyboss
4. Attend services
VIP/CIP/Skyboss
passenger
5. Assist P5 on F&B 3. Prepare F&B cart 4. Prepare F&B Cart 2. Prepare F&B Cart 4. Prepare F&B Cart
cart preparation
6. Carry out Inflight 4. Carry out Inflight 5. Carry out F&B, 3. Carry out F&B, 5. Carry out F&B,
Services Services Merchandise Sale Merchandise Sale Merchandise Sale
7. Rubbish Collection 5. Carry out 6. Rubbish Collection
from FWD to AFT Merchandise Sale from AFT to FWD
8. Carry out
Merchandise, Duty
Free
9. Attend to PAX 6. Attend to PAX 7. Attend to PAX 4. Attend to PAX 6. Attend to PAX
welfare welfare welfare welfare welfare
A321 DUTY
P1 P2 P3 P4 P5
BEFORE LANDING
1. PA “Rubbish 1. Check & Close F&B, 1. Collect Rubbish and 1. Collect Rubbish and 1. Collect Rubbish and
Collection” Merchandise Cart Loose Items Loose Items Loose Items
2. Check & Close Duty 2. Clean GAL & LAV 2. Clean & close 2. Clean & close
Free F/G Waste Bin Service equipment Service equipment
*Cockpit PA: 3. Check AFT GAL 3. Check FWD GAL
“Cabin crew, prepare Amenities & Report Amenities & Refill
for arrival” 4. Clean LAV D Waste 4. Clean FWD GAL &
3. PA: “Top of Bin LAV A Waste Bin
Descend” *Cockpit PA: *Cockpit PA: *Cockpit PA: *Cockpit PA:
4. Secure FWD GAL “Cabin crew, prepare “Cabin crew, prepare “Cabin crew, prepare “Cabin crew, prepare
*Seat-belt sign ON: for arrival” for arrival” for arrival” for arrival”
5. PA: “Before 3. Secure AFT GAL, OFF 5. Check cabin row 40 2. Check cabin row 11 - 5. Check cabin row 1 -
landing” Electric – 26 (except PED and 25 (except PED and 10 (except PED and
6. Check LAV A, do Seatbelt) Seatbelt) Seatbelt)
final cabin check *Seat-belt sign ON: *Seat-belt sign ON: *Seat-belt sign ON: *Seat-belt sign ON:
7. Receive Report from 4. Check LAV F/G 6. Check cabin row 40 3. Check cabin row 11 6. Check cabin row 1 –
P2, P5 about cabin 5. Receive Report from -26, LAV D – 25 10
readiness P3, P4 7. Report to P2 cabin 4. Report to P2 cabin 7. Report to P1 cabin
8. DIM Lights 6. Report to P1 cabin readiness readiness readiness
9. Report CAPT on readiness via
cabin readiness via Interphone
interphone & press
“Cabin ready” button if
available
AFTER LANDING
1. PA “Farewell” 1. Take-off/Landing 1. Take-off/Landing 1. Take-off/Landing 1. Take-off/Landing
2. Disembarkation Station Station Station Station
music ON
*Cockpit PA: *Cockpit PA: *Cockpit PA: *Cockpit PA: *Cockpit PA:
“Cabin crew, Disarm “Cabin crew, Disarm “Cabin crew, Disarm “Cabin crew, Disarm “Cabin crew, Disarm
slides & crosscheck” slides & crosscheck” slides & crosscheck” slides & crosscheck” slides & crosscheck”
3. Disarm D1L & Cross 3. Disarm D4L/R 2. Disarm D3L/R 2. Disarm D2L/R 3. Disarm D1R & Cross
check with P5 check with P1
Check FAP
4. Make interphone 4. Report to P1: 3. Report to P1: 3. Report to P1: 4. Witness P1 for
call to P2,P3,P4: “P2, D4L/R Disarm” “P3, D3L/R Disarm” “P4, D2L/R Disarm” opening D1L and
“P1, D1L/R Disarm farewell passengers
and Cross check” 5. Thumb up with GS, 4. Witness P2 for 4. Assist WCH 5. Assist WCH
5. Thumb up with GS, ask P1 for permission, opening D4L and passengers passengers
open D1L open D4L farewell passengers
6. Check step 6. Check step 5. Open all OHB, check 5. Open all OHB, check 6. Open all OHB, check
condition and give GS condition and farewell and thumb up with P2 and thumb up with P2 and thumb up with P1
flight Documents to passengers on PAX disembarked on PAX disembarked on PAX disembarked
7. Assist 8. Receive thumb up and security check and security check and security check
VIP/CIP/Skyboss and from P3 on PAX done done done
farewell to Passengers disembarked and
8. Receive report from security check done, 6. Collect ISB and 6. Collect ISB and 7. Collect ISB and
P2 on PAX report to P1 via PA: return return return
disembarked and “All passengers
security check done; disembarked and no
thumb up with GS to foreign objects”
confirm. Thumb up with GS to
9. Report to PIC about confirm
safety and security
check
A321 DUTY
P1 P2 P3 P4 P5
TRANSIT DUTY
1. Cabin cleaning from 1. Cabin cleaning from 1. Cabin cleaning from 1. Cabin cleaning from 1. Cabin cleaning from
row 1 - 16ABC row 40-25ABC row 40-25DEF row 17 – 24ABCDEF row 1 – 16DEF
2. Receive Report 2. Receive Report 2. Report to P2 on 2. Report to P1 on 2. Report to P1 on

from P2, P4 and P5 on from P3 cabin readiness for cabin readiness for cabin readiness for
cabin readiness for 3. Report to P1 on boarding boarding boarding
boarding catering and cabin
readiness for boarding
3. Close sell app 4. Sync sell app 3. Sync sell app 4. Sync sell app 4. Sync sell app
*Change *Change *Change *Change *Change
team/aircraft: Hand team/aircraft: Hand team/aircraft: team/aircraft: team/aircraft:
over Duty Free cart to over carts and Services Check cabin Check cabin Check cabin
Inflight team and keep equipment to Inflight cleanliness carefully, cleanliness carefully, cleanliness carefully,
Handover Form, report Team, keep Handover Top-up Airsickness Top-up Airsickness Top-up Airsickness
Engineer for Aircraft Form Bag, Safety card Bag, Safety card Bag, Safety card
defects
*Aircraft lay over: *Aircraft layover: Sign *Aircraft layover: *Aircraft layover: *Aircraft layover:
Receive Report from and Receive Handover Check life vest under Check life vest under Check life vest under
P3, P4, and P5 on life form from Inflight seat from row 40 to 26 seat from row 11 to seat from row 1 to 10,
vest and ISB. Finish Team and Report P1 25, ISB and Report P1 Report P1
Security Checklist and
Handover to PIC.
A321-ACF DUTY
Photo: A321-ACF Configuration
HANDBAG STOWAGE: TAKE-OFF, LANDING STATION: AFT FACING FWD FACING

P2: OHB 42ABC P2: Swivel seat D4LR (LAV G)
P3: OHB 42DEF P3: Outboard Jumbseat D4R
P6: OHB 42ABC P6: Inboard Jumbseat D4R

P2: AFT GAL STATION (2 DOOR) P2, P3, P6: AFT GAL STATION
ROW 36-37 AREA (1 DOOR) P4: D3R STATION
P3: D3L/R AREA
Photo: Cabin crew BRACE position
P4: OWE AREA
P5: ROW 4-6 AREA
P6: ROW 20-21 AREA
NOTE:

P5: Row 1 P1: Row 1-17 ABC Cross seatbelt, clean seat pocket and carpet
P4: Row 19 P2: Row 27-42 ABC area, turn of reading light, open air vent,
P3: Row 30 P3: Row 27-42 DEF and report missing life vest.
P4: Row 18-26ABCDEF
ED CARD DISTRIBUTION: After finished, P2 report to P1:
P5: Row 1-17DEF
“Cabin ready for Boarding”
After P1 make
announcement: LIFEVEST & ISB CHECK:
P5: From FWD until meet P3
P1: ISB
P3: From AFT until meet P5
P3: row 42 -29 + ISB
P4: row 19 - 28
P5: row 1 - 18
A321-ACF DUTY
P1 P2 P3 P4 P5
PRE-DEPARTURE DUTY
1. Safety and Security 1. Safety and Security 1. Safety and Security 1. Safety and Security 1. Safety and Security
Check: Check: Check: Check: Check:
- D1L, PA, Interphone - D4L, PA, Interphone - D4R, PA, Interphone - D3LR - D1R
(to AFT & Cockpit) (to FWD) (to FWD) - Emergency light from - Emergency light from
- Emergency light D1LR - Emergency light D4LR - Emergency light from row 21-28 & D3LR FWD to row 20 & OWE
- FWD GAL Document - D4L Swivel seat AFT to row 29 - D3R Jumbseat - OHB 1DEF, DEMO Kit
(CCLB, OSR, VM, MIR, - AFT GAL, SAAP, RK, - D4R Jumbseat - Life vest & OHB row OHB 1ABC
SIR) LR, ASSK - OHB 30&42ABCDEF, 11 – 26 - Life vest & OHB row
- D1L Outboard - LAV F/G CCS row 39 (UPK,SK) - DEMO Kit row 29DEF 01 – 10
Jumbseat, LAV A - Life vest & OHB row
- OHB 1ABC 27-42, DEMO Kit
- FAB (Audio ,Lighting,
Water & Waste)
2. Receive Report 2. Report P1 2. Report P1 2. Report P1 2. Report P1
from P2,P3, P4, P5 physically: physically: physically: physically:
3. Fill the Security “Safety equipment “Safety equipment “Safety equipment “Safety equipment
Check Form and checked no defect, checked no defect, checked no defect, checked no defect,
Report to Captain security check security check security check security check
4. Receive Report completed, quantity:” completed, quantity:” completed, quantity:” completed, quantity:”
from P2 about 3. Cratering Check
Catering (Open Stock) 3. Service equipment 3. Service equipment
*Duty Free Check Heat Hot-meal & Amenity Check & Amenity Check
(International Flight) 4. Report Cratering to 4. Report to P2 4. Report to P1,
P1 confirm with P3
EMBARKATION
1. Prepare 1. Prepare 1. Prepare 1. Prepare 1. Prepare
- Check LAV A, Check - Check LAV F/G, AFT - Check Grooming, - Check Grooming, - Check Grooming,
Grooming, Check GAL, Check Grooming Check Cabin (Spray Check Cabin (Spray Check Cabin (Spray
Cabin & Turn on Music - Confirm and Stand by from AFT) from FWD) from FWD)
- Confirm and Stand by for Boarding - Confirm and Stand by - Confirm and Stand by - Confirm and Stand by
for Boarding for Boarding for Boarding for Boarding
2. Welcome and Assist 2. Welcome and Assist 2. Welcome and Assist 2. Welcome and Assist 2. Welcome and Assist
Pax FWD Pax AFT Pax AFT Pax FWD Pax FWD
3. PED Usage Note: Control 3. Assist Skyboss, VIP, 3. Assist Skyboss, VIP,
Announcement oversize/overweight CIP, WCH (briefing), CIP, WCH (briefing),
4. Greeting baggage with the and Mother with INF and Mother with INF
Announcement Limited Release Tag
Note: Control and Report to Purser.
oversize/overweight (2 Doors open)
baggage with the
Limited Release Tag 3. Ask P1 permission 3. Crosscheck with P2 4. Close OHB, 4. Close OHB,
5. Headcount for close D4L to close D4L. Close distribute INF Seatbelt distribute INF Seatbelt
Announcement OHB, distribute INF
6. Receive TOB Report seatbelt
from P2: 4. Check and lock 4. Conduct Exit Row 5. Conduct Exit Row
- Confirm TOB with GS LAVs, Do headcount Briefing (row 30-31) Briefing (row 19-20)
- Ensure all PAX from AFT to FWD
seated, OHB closed
onboard
- Confirm TOB with
CAPT & ask permission
to close D1L 5. Check AFT GAL &
7. Close Cockpit Door, LAVs for Ground
check LAV A Personals
8. PA All Ground 6. Thumb up with P1
Personnel to confirm 5. Crosscheck with P1
9. Close D1L to close D1L
A321-ACF DUTY
P1 P2 P3 P4 P5
BEFORE TAKE-OFF
1. Turn music OFF, *Cockpit PA: *Cockpit PA: *Cockpit PA: *Cockpit PA:
Note time “Cabin crew, ARM “Cabin crew, ARM “Cabin crew, ARM “Cabin crew, ARM
*Cockpit PA: Slides & Crosscheck” Slides & Crosscheck” Slides & Crosscheck” Slides & Crosscheck”
“Cabin crew, ARM 1. Arm D4L 1. Crosscheck with P2 1. Arm D3L/R 1. Arm D1R and
Slides & Crosscheck” 2. Report to P1 via and Arm D4R 2. Report to P1 via Crosscheck with P1
2. Arm D1L & Interphone: Interphone:
Crosscheck with P5, “P2, D4L/R Armed and “P4, D3L/R Armed”
check FAP crosschecked” 2. Check Cabin, 3. Check Cabin, 2. Check Cabin,
3. Receive Report of prepare DEMO kit prepare DEMO kit prepare DEMO kit
P2,P4 via Interphone 3. Check GAL&LAV 3. Do Safety DEMO 4. Do Safety DEMO 3. Do Safety DEMO
(row 30) (row 19) (row 1)
4. Make Welcome PA 4. Check & Secure AFT 4. Check cabin row 29- 5. Check cabin row 19- 4. Check cabin row 1-
5. Make Safety DEMO GAL, LAV F/G 42 28 18
PA 5. Remove DEMO at 6. Remove DEMO at 5. Stow DEMO at FWD
6. Secure GAL 1, LAV A, AFT GAL & Return to AFT GAL & Return to GAL
Final cabin check original position original position
7. Receive Report from 5. Receive report from 6. Report to P2 on 7. Report to P2 on 6. Report to P1 on
P2 and P5 for Cabin P3,P4 for cabin cabin readiness. cabin readiness cabin readiness
readiness readiness and Report
8. DIM Light to P1 for cabin
9. Report CAPT for readiness via
Cabin readiness + Interphone
Press Cabin Ready
Button (If available) 7. Be seated and do
10. Be seated and do 6. Be seated and do Silent Review 8. Be seated and do 7. Be seated and do
Silent Review Silent Review Silent Review Silent Review
AFTER TAKE-OFF
1. Cabin, GAL Light ON, 1. Unlock LAV F/G, 1. Unlock LAV D 1. Assist P1 in 1. Turn ON water
Unlock LAV A turn ON water boiler 2. ED Card Distribution VIP/CIP/Skyboss boiler
2. PA After Take-off, 2. Pre-booked meal AFT - FWD services 2. ED Card Distribution
F&B, Merchandise, ED Services 3. Assist P2 in pre- FWD - AFT
Card booked meal services 3. Assist P1 in
3. Attend to Cockpit VIP/CIP/Skyboss
4. Attend services
VIP/CIP/Skyboss
passenger
5. Assist P5 on F&B 3. Prepare F&B cart 4. Prepare F&B Cart 2. Prepare F&B Cart 4. Prepare F&B Cart
cart preparation 4. Carry out Inflight
6. Carry out Inflight Services 5. Carry out F&B, 3. Carry out F&B, 5. Carry out F&B,
Services 5. Carry out Merchandise Sale Merchandise Sale Merchandise Sale
7. Rubbish Collection Merchandise Sale 6. Rubbish Collection
from FWD to AFT from AFT to FWD
8. Carry out
Merchandise, Duty
Free
9. Attend to PAX 6. Attend to PAX 7. Attend to PAX 4. Attend to PAX 6. Attend to PAX
welfare welfare welfare welfare welfare
A321-ACF DUTY
P1 P2 P3 P4 P5
BEFORE LANDING
1. PA “Rubbish 1. Check & Close F&B, 1. Collect Rubbish and 1. Collect Rubbish and 1. Collect Rubbish and
Collection” Merchandise Cart Loose Items Loose Items Loose Items
2. Check & Close Duty 2. Clean GAL & LAV 2. Clean & close 2. Clean & close
Free F/G Waste Bin Service equipment Service equipment
*Cockpit PA: 3. Check AFT GAL 3. Check FWD GAL
“Cabin crew, prepare Amenities & Report Amenities & Refill
for arrival” 4. Clean LAV D Waste 4. Clean FWD GAL &
3. PA: “Top of Bin LAV A Waste Bin
Descend” *Cockpit PA: *Cockpit PA: *Cockpit PA: *Cockpit PA:
4. Secure FWD GAL “Cabin crew, prepare “Cabin crew, prepare “Cabin crew, prepare “Cabin crew, prepare
*Seat-belt sign ON: for arrival” for arrival” for arrival” for arrival”
5. PA: “Before 3. Secure AFT GAL, OFF 5. Check cabin row 42 2. Check cabin row 19 - 5. Check cabin row 1 -
landing” Electric – 29 (except PED and 28 (except PED and 18 (except PED and
6. Check LAV A, do Seatbelt) Seatbelt) Seatbelt)
final cabin check *Seat-belt sign ON: *Seat-belt sign ON: *Seat-belt sign ON: *Seat-belt sign ON:
7. Receive Report from 4. Check LAV F/G 6. Check cabin row 42 3. Check cabin row 19 6. Check cabin row 1 –
P2, P5 about cabin 5. Receive Report from -29 – 28 18
readiness P3, P4 7. Report to P2 cabin 4. Report to P2 cabin 7. Report to P1 cabin
8. DIM Lights 6. Report to P1 cabin readiness readiness readiness
9. Report CAPT on readiness via
cabin readiness via Interphone
interphone & press
“Cabin ready” button if
available
AFTER LANDING
1. PA “Farewell” 1. Take-off/Landing 1. Take-off/Landing 1. Take-off/Landing 1. Take-off/Landing
2. Disembarkation Station Station Station Station
music ON
*Cockpit PA: *Cockpit PA: *Cockpit PA: *Cockpit PA: *Cockpit PA:
“Cabin crew, Disarm “Cabin crew, Disarm “Cabin crew, Disarm “Cabin crew, Disarm “Cabin crew, Disarm
slides & crosscheck” slides & crosscheck” slides & crosscheck” slides & crosscheck” slides & crosscheck”
3. Disarm D1L & Cross 3. Disarm D4L & 2. Cross check with P2 2. Disarm D3L/R 3. Disarm D1R & Cross
check with P5 crosscheck with P3 & Disarm D4R check with P1
Check FAP
4. Make interphone 4. Report to P1: 3. Report to P1: 4. Witness P1 for
call to P2,P4: “P2, D4L/R Disarm “P4, D3L/R Disarm” opening D1L and
“P1, D1L/R Disarm and crosscheck” farewell passengers
and Crosscheck” 4. Assist WCH 5. Assist WCH
5. Thumb up with GS, 5. Thumb up with GS, 3. Witness P2 for passengers passengers
open D1L ask P1 for permission, opening D4L and
6. Check step open D4L farewell passengers 5. Open all OHB, check 6. Open all OHB, check
condition and give GS 6. Check step 4. Open all OHB, check and thumb up with P2 and thumb up with P1
flight Documents condition and farewell and thumb up with P2 on PAX disembarked on PAX disembarked
7. Assist to passengers on PAX disembarked and security check and security check
VIP/CIP/Skyboss and 8. Receive thumb up and security check done done
farewell to Passengers from P3 on PAX done
8. Receive report from disembarked and
P2 on PAX security check done, 5. Collect ISB and 6. Collect ISB and 7. Collect ISB and
disembarked and report to P1 via PA: return return return
security check done; “All passengers
thumb up with GS to disembarked and no
confirm. foreign objects”
9. Report to PIC about Thumb up with GS to
safety and security confirm
check
A321-ACF DUTY
P1 P2 P3 P4 P5
TRANSIT DUTY
1. Cabin cleaning from 1. Cabin cleaning from 1. Cabin cleaning from 1. Cabin cleaning from 1. Cabin cleaning from
row 1 - 17ABC row 42-27ABC row 42-27DEF row 18 – 26ABCDEF row 1 – 17DEF
2. Receive Report 2. Receive Report 2. Report to P2 on 2. Report to P1 on 2. Report to P1 on

from P2, P4 and P5 on from P3 cabin readiness for cabin readiness for cabin readiness for
cabin readiness for 3. Report to P1 on boarding boarding boarding
boarding catering and cabin
readiness for boarding
3. Close sale app & 4. Sync sell app 3. Sync sell app 3. Sync sell app 3. Sync sell app
open new sell sector *Change *Change *Change *Change
*Change team/aircraft: Hand team/aircraft: team/aircraft: team/aircraft:
team/aircraft: Hand over carts and Services Check cabin Check cabin Check cabin
over Duty Free cart to equipment to Inflight cleanliness carefully, cleanliness carefully, cleanliness carefully,
Inflight team and keep Team, keep Handover Top-up Airsickness Top-up Airsickness Top-up Airsickness
Handover Form, report Form Bag, Safety card Bag, Safety card Bag, Safety card
Engineer for Aircraft
defects *Aircraft layover: Sign *Aircraft layover: *Aircraft layover: *Aircraft layover:
*Aircraft lay over: and Receive Handover Check life vest under Check life vest under Check life vest under
Receive Report from form from Inflight seat from row 42 to seat from row 19 to 28 seat from row 1 to 18,
P3, P4, and P5 on life Team 29, ISB and Report P1 and Report P1 Report P1
vest and ISB. Finish
Security Checklist and
Handover to PIC.
SERVICE FLOW
Note:
P4(5) P3 Put the left-over ED card
ED CARD DISTRIBUTION: FWD AFT on the F&B cart in case of
passengers asked for
more.
Bring cart to FWD (P2, P3)

Note:
PRE-BOOKED MEAL: FWD AFT With the pre-booked meal
less than 5, P2 can
Distribute from FWD (P2, P3) distribute with the service
tray.
P4, P5 P2,P3
F&B SERVICE: FWD AFT
P1, P4
Bring cart to FWD

MERCHANDISE SERVICE: FWD AFT
Prepare & sell from FWD
P1+P_
DUTY FREE SERVICE: FWD AFT
P4, P5 P2,P3
CHARTER FLIGHT SERVICE: FWD AFT Water
P4, P5 P2,P3
FWD AFT Meal / Snack
RUBBISH COLLECT: FWD AFT
Note:
- Shake can before spray
CABIN SPRAY FUMIGATION: FWD AFT - Lock all LAV to avoid
Smoke detector activation
Bring empty cans to FWD
- Wear glove
nd
F&B Instant Noodle Mer + Duty Free 2 F&B
Less than 40 mins On Request N/A On Request N/A
Less than 75 mins 2 carts Available Available/Request N/A
More than 2 hours 2 carts Available Available Available
*WCH *BLND
WCHR + WCHS = 8 (WCHS limit 2) BLND + Escort: no limit ( 2 BLND + 1 Escort)
05 WCH + 1 Escort BLND no escort: max 8
WCHC & STCR : No carry BLND + CHILD > 6 years
WCH last minutes: only DOM BLND + INF : no go
*DEAF(MUTE)
DEAF(MUTE) + escort: no limit
DEAF(MUTE) no escort: max 8
DEAF + BLND + escort: max 5
*INF (15 days < not reached 2th birthday) / CHD (2th birthday < not reached 12th birthday)
- INF < 14 DAYS: no carry
- ADLT + INF > 14 DAYS: OK (10% seat on board)
- ADLT + 2 INF < 6 MONTHS: no carry
- ADLT + INF + INF>6 MONTHS: ok
(INF>6Months + restraint device ax 18kg)
- ADLT + INF>6 MONTHS + CHD < 6YEARS: OK
- ADLT + 2 CHD < 6 YEARS: OK
- ADLT + CHD > 6 YEARS: no limit
*YPTA: 12 < 14 years old

*UM( CHD from 2 < 12 years old): No accept travel alone
*PREG
- DAY 1 - 27th week: Release Form
- 28th week + ( 1 - 7 days) to 32th week + ( 1 --6 days): Release Form + Medical Certificate (max 7 days)
- 32th week + 7th day: NO GO
- The maximum number of PREG on each flight not exceed the number of aircraft seat rows
*DEPO / INAD / NTL

- DEPA: max 5, must be escort with minimum 01 Officer, seat at last seat, NO alcohol served
- DEPU: no limit
*NOT SEAT IN EXIT ROWS *LARGE MUSICAL INSTRUMENT

- Prisoner / DEPO / INAD / NTL - Max 75kg, heigh 165cm
- Passengers with reduced mobility - EXTRA window seat
- Mother with infant - Not blocking Smoking & Seatbelt Sign
- Children alone < 15 years - Secure and restrain by seatbetl (extension belt)
- Elderly > 65 years
*Deep Diving: not diving 10 meter within 72 hours before flight

*Blood Donation: not donation blood within 72 hours before flight
*Alcohol consumption: not consump alcohol 8 hours before flight
*Sterile Cockpit
Departure: from Pushback to Fasten Seatbelt sign OFF
AVOID
Arrival: from Fasten seatbelt ON to aircraft parking
Departure: from “CC, be seated for take-off” to Landing Gear UP

PROHIBITED Arrival: from “CC, be seated for landing” to end of landing roll
EXITS
2 on Cockpit (slide windows)

A320: 10 exits
8 on Cabin 4 emergency Overwing exits ( Type III ) + Dual Lane Offwing Slide
4 normal exit ( Type C ) + Slide Raft / Escape Slide

A321: 10 exits
8 on Cabin 4 emergency Mid-Cabin exits ( Type I ) + Single Lane
4 normal exit ( Type C ) + Slide Raft

A321 ACF: 12 exits
10 on Cabin 4 emergency Overwing exits ( Plug Type OWE ) + Dual Lane Offwing Slide
2 emergency Mid-Cabin exits ( Type I ) + Single Lane Slide
4 normal exit ( Type C ) + Slide Raft
TYPE C TYPE I (Type C Mini)

(Normal Exit) (Mid-Cabin Exit)
TYPE C / TYPE I:
MIH
( Upper Right - Use in Normal / Emergency Situation
Handside Exit Frame )
- ARM/DISARM with Escape Slide / Slide Raft
- OPEN/CLOSE from Inside & Outside
*Pre-flight Check:
+ Slide Pressure Gauge in Green Zone

+ DISARM Mode
Slide + Safety PIN inserted to Arming Lever
+ Assist Handle Firm
+ ViewPort Clear
MIH
(Girt Extension) Slide
TYPE III ACF OWE

(A320 OWE)
TYPE III / ACF OWE:

MIH MIH
( Upper Inner Exit Frame ) - Use in Emergency Only
- Always in ARM Mode
- Offwing Ramp Slide Dual Lane MIH MIH
( Upper Inner Exit Frame )
Slide Slide
ONE DOOR INOP: EVACUATION DEVICES:
- Reduce Passenger Number
*Escape Slide:
- Reseat Passenger near another available exits - Single lane, use as slide on ground (ARM), flotation
- New load and trim sheet device on ditching, DISARM before Open in Ditching.
- ARM all doors, except INOP door *Off-wing Ramp Slide Dual-Lane:
- Relocation Cabin Crew => Change Procedure => Brief with - Dual lane, use as slide on ground, always ARM, can
NOT use as flotation device on ditching (Can’t be
CAPT
detached)
- A travelling crew maybe seat at vacant jumb seat *Slide Raft:
- Report EVR and Safety Form by PIC and Purser. - Dual lane, use as slide on ground (ARM), use as RAFT
on ditching (ARM). (Capacity: 44 - 55 people)
DOOR WARING SYSTEM: - Heavy line and Ring (30m) for rescue, Sea Anchor to
balance Raft, Knife, Locator Light, Topping off Valve,
- RED Light Flashing: 1 or 2 engine shutdown, door
Canopy to Cover the Raft.
DISARM, cabin not yet pressurized.
*Life Raft:
=> NO OPEN, Report PIC, Wait for instruction
- Use when 01 slide-raft INOP. (FWD P4, AFT P3)
- WHITE Light Illuminate: Raise control handle in ARM - T25 capacity: 25 -37 people
Mode T32 capacity: 32 - 48 people
DOOR TYPE I / C
ARM DISARM OPEN CLOSE

- Door Locking Indicator -Remove Safety PIN - Check DISARM Position - Check Door Area Clear
Show “Locked” in -Lift up Arming Lever to - Check RED Light NOT - Push the Gust Lock to
GREEN DISARM Flashing Unlock
- Remove Safety PIN -Check Door Mode - Check outside condition - Hold the Door Assist
- Press Down Arming Indicator Show DISARMED - Hold and Raise Door Handle
Lever to ARM (GREEN) control Handle slightly - Pull Door AFT & Inward =>
- Check Door Mode -Insert Safety PIN to - Check WHITE light NO aligned with door frame.
Indicator Show ARM Arming Lever Hole (Red Illuminate - Hold Door Assist Handle
(RED) flag Hanging visible) - Raise Door Control Handle and Lower down the
- Stow Safety PIN (Red -Cross Check To OPEN Position Control Handle to LOCK
flag NOT visible) - Push Door out & FWD until position.
- Cross Check gust lock engages (click - Check Door Lock Indicator
sound) show “LOCKED” in GREEN
SLIDE NOT INFLATE => PULL THE RED MIH (Manual Inflation Handle)
SLIDE RAFT INOP => USE LIFE RAFT
ALL SLIDE INOP => USE APRON SLIDE
A320 OWE Type III OPEN: A321 ACF OWE OPEN:

- Remove “HANDLE COVER” - Remove “HANDLE COVER”
- HANDLE LIGHT and SLIDE ARM INDICATOR will - SLIDE ARM INDICATOR will Illuminated
Illuminated - Pull the “CONTROL HANDLE” fully down and
- Pull the “CONTROL HANDLE” down => Hatch will release
move Inward - The over wing exits open outward and upward in
- Hold the “CONTROL HANDLE” + GRIP MOULD lift 2-3 seconds automatically.
the hatch from the frame and turn to it side - If slide fail to inflate => Pull MIH
- Throw the hatch outside away from avacuation route
- If slide fail to inflate => Pull MIH
PORTABLE FIRE EXTINGUISHER (HAL)
Air Total HAFEX Kiddle 1211 H1 - 10

Black Safety Guard Safety Pin Safety Pin Safety Pin
Duration: 10s Duration: 10s Duration: 12s Duration: 12s
4 - 6 feet (1.2m-1.8m) 4 - 6 feet 4 - 6 feet 4 - 6 feet
Arrow in Green Arrow in Green Arrow in Green Arrow in Green
Pre - Flight Check: Operation:

- Correct Location / Secure in Bracket
- Pressure Gauge in Green - Remove from bracket
- Seal / Safety Pin / Safety Guard Intact - AirTotal: Lift Handle => Press down Black Safety
- Nozzle Unobstructed Guard
Precaution: HAFEX / Kiddle 1211 / H1-10 : Pull Safety Pin =>
- Don PBE when using in narrow area (LAV) Lift Handle
- Use with electric fire => cut power source
- Aim at base of fire
- NO discharging on person
- Use in Flight Deck => don oxi mask (100%) - Press Trigger => Fire Fighting with sweeping
- HALON use with all fire type (A,B,C) motion.
PORTABLE BREATHING EQUIPMENT (PBE)

Scott Drager Aerospace
Hood
Generator Visor Hood
Nasal Mask
Visor Speed Transmitor
Pin
Straps
Body belt
Tag
15 mins 20 mins 15 mins
Check Humidity Incicator Check Yellow Service Indicator The integrity of the tamper
NOT Pink. Not broken, locking clamp with seal intact. The vacum bag is
seal intact. good quality.
- Open container - Open container - Open container

- Remove from pouch - Remove from pouch - Remove from vacum bag
- Pull Ring to active - Bend low, widen neck seal with - Bend foward, widen the neck seal
- PBE will inflate => Check oxi back of hand, don PBE. with palm facing, don PBE.
flow. - Pull the lanyard to active. - Pull the strap foward to active, pull
- Bend foward, widen neck - Fashten body belt and knot. backward to secure.
seal with Thumbs, don PBE. - Breath normally - Breath normally
- Breath normally
Precaution:
- Before: wipe off any oil base from face - Do NOT use: bag opened, soft, not tight...
- While: Ensure hair tucked above the neck seal - Do NOT use if NO flow of oxigen or failed
Ensure Aural Nasal fit correctly - Remove PBE at safe area when gas noise stop.
- After: Ruffle hair to get rid of oxi from hair
PORTABLE OXIGEN (O2)
SCOTT POCA AVOX Lightweigh

POCA
Mode Mode
HI
LO
2 2
2
On/Off/Mode On/Off On/Off
Pre - Flight Check: Precaution:

- Correct Location / Secure in Bracket
- Before use:
- Pressure Gauge needle pointing within or above the
color zone. - Wipe off any oil base from victim’s face.
- Clean mask plastic container /pouch with tubing not - Move out of area when there is fire.
damaged. - Do not administer oxygen during refuelling.
- Ensure selector flow rate clearly displayed in
flow indicator window.
Operation:
- While use:
- Sling the oxigen bottle. (Wipe off oil base on victim face) - Pinched the metal strip of the mask => fit to
- SCOTT: insert mask tube on appropriate outlet ( HI / LO ) nose => minimize escaping of oxigen.
=> Turn knob ON - Leave at least 500 psi (300 crew use when
POCA: Turn the Knob ON to 2 or 4 position. decompression, 200 for maintenance)
AVOX / Lightweigh POCA: Turn MODE Knob to 2 or 4
posision => Turn knob ON - After use:
- Check oxigen flow ( Green indicator movement / Inflation - Turn the OFF Oxigen flow
of Reservoir bag) - Return bottle to original position
- Place the mask cover nose & mounth => secure the head - Note in Cabin Log Book
strap.
- Secure the bottle and monitor victim condition
- Note time & check every 10 mins.
Flow Rate 120 liters 310 liters

HI 4 LPM 30 mins 77 mins Adult
*LPM: Liter per Minutes LO 2 LPM 60 mins 155 mins Child
COCKPIT FIXED OXIGEN CABIN FIXED OXIGEN

- Squeze RED lever Inward - Duration: 15 mins
- Pull out mask => Keep lever => Don over head - Mask drop under condition:
cover face => Release Lever + Auto when Decompression ( cabin alt 14.000ft)
- Select MODE: + Manually with MRT
+ NORMAL: Oxi + cockpit air + Electronic Switch from Cockpit
+ 100%: pure oxigen 100% - Pull the mask => oxi flow on all mask constantly cannot
+ 100% + Emer: pure oxigen 100% stop, check oxi flow by Green indication.
constant flow
EMERGENCY LOCATOR TRANSMITER (ELT)
KANNAD 406 AS
Pre - Flight Check:
- Correct location and quantity
- Secured in the stowage
- Ensure the “Water Switch Sensor” switch is attached and Toggle
switch is in ARM position
Operation:
At sea: On land:
a) Attach lanyard with snap hook a) Erect antenna
to life jacket/ slide raft b) Pull and slide toggle switch to
b) Erect antenna “ON” position
c) Put the ELT into the water c) Place transmitter in upright
d) Check for indications position on clear, open ground
to ensure maximum radiation/
transmission
Indication:
- RED LED will flash intermittently
- Buzzer will sound
PERSONAL LOCATOR BEACON (PLB)
Pre - Flight Check:

- Correct location and quantity
- Secured in the stowage
- Ensure the battery is installed into the cavity at the base of PLB
and the locking mechanism is locked in place/ rear face of PLB
Operation at sea and on land:

a) Erect the antenna (upright position)
b) Manually switch to ON position by pulling the lanyard or slide
switch down until the switch clicks into ON position;
c) Place the lanyard around your wrist;
d) Take action by pressing the PRESS TO TALK key and speaking
into microphone for responding to the received signal, or initiating
a transmission.
Civil Distress 121.5 Mhz 48 hours
Military Distress 243 Mhz 48 hours
Satelite Distress 405.025 Mhz 24 hours

EMERGENCY FLASHLIGHT (F)
LED ON/OFF COOPERATION
LED
Test Button
LED
ON
OFF
Duration: 8 hours
- Auto ON when remove from - Design to float when drop in water. - Water Resistant
bracket and OFF when put back - Non - Rechargeable - Rechargeable
bracket.
Pre-flight Check
- Correct location, secured in - Correct location, secured in - Correct location, secured in
bracket with temper seal in bracket. bracket.
place. - Turn ON for a while to make - Press push-to-test button to
- RED LED flashed every 03 - 07 sure it work in good condition. check serviceability lead to
seconds. green light illuminates (A red
flashing LED indicates a battery
replacement).
Operation
- Pull out from bracket => Auto ON - Pull out from bracket => Switch ON - Pull out from bracket => Auto ON
- Return by placing head end of - Switch OFF and return to bracket. - Return Bracket => Auto Charge
flashlight into top portion of
bracket.
GLOVES (G)
Heat - Resistant Glove: Located in Cockpit, resisted to heat, use to grasp hot or burning parts, also can
be used in case of chemical spillage.
Protective Glove: Located in Cockpit and each cabin crew duty station, use to grasp hot or burning parts.
( VNA522, 532, 535, 541, 542, 544 )
CRASH AXE (X)

Pre-flight Check: Correct Location, Secure in Stowage, Handle not Cracked
Included:
+ The sharp point end: used to pry a panel away from the fuselage so that the
nozzle of a fire extinguisher may be inserted and discharged to fight a concealed fire.
+ The large end: To deal with physical obstructions in the event of a crash, e.g.,
to chop/clear jammed doors or windows, broken seats or other obstructions to allow exit.
+ The handle: heat and high voltages resistant.
LIFEVEST
Adult Life vest (LV) Infant Life vest (ILV) Life Jacket AIC - 35
- Provided for crew and passengers, - Provided for infant and childrent up - Provided for Adult, childrent
stowed under seat & crew station. to 3 years old or 15kg. and Infant & Crew
- Can fit with children above 3 years - Small size, NO whistle. - Included: 1 champer, CO2
old. - Included: 1 or 2 champers, CO2 cylinder to manual inflation, oral
- Included: 1 or 2 champers, CO2 cylinder to manual inflation, oral tube tube inflation, auto light system
cylinder to manual inflation, oral inflation, auto light system activated activated by water, a whistle.
tube inflation, light system (8 hours) by water, 1.8 meters lanyard to
auto illuminated when battery meet secure infant.
water, a whistle. - Distribute on request only (put on
seat pocket)
- Adult: pull tags at exits

- Pull Tags at the exits - Pull Tags in the Cabin & secure
- Children & Infant: pull tags
lanyard to adult life vest
in Cabin
SEATBELT
Extension Seat belt (ESB): is provided when a passenger experiences difficulty fitting the normal seat
belt. It can be fastened to both ends of a regular seat belt to make it longer.
Universal Infant Seatbelt (ISB):

+ May be used as an extension belt, infant loop belt and demo belt.
+ Infants < 2 years old must be hand held by an adult and may be offered on request the
use of an Infant Seat Belt when conducting briefing for passengers with infants. ISB recommended for
use during take-off, landing & turbulent.
+ During Emergency, Adult unfasten the Adult Seat Belt only.
UNIVERSAL PRECAUTION KIT (UPK)
- Contains protective equipment for use when dealing with cases of suspected com-
municable disease on-board, dealing with blood or any other bodily fluid and when
handling medical waste => prevent the spread of desease and infection.
- Pre-flight check: correct location & quantity, RED seal intact, valid date.
- Contain:
+ Body protection: Face, eye mask | Gloves | Apron | Bonnet | Shoes cover
+ Chemial: Dry Powder | Surface disinfectant | x2 Skin Wipe
+ Cleaning Kit: Scoop + Scraper | Large Absorbent Tower | x2 Waste Bag + Tie
+ Document: Instruction | Used Record Sheet | Engineering RED seal
- Operation:
+ Put on Body Protection
+ Appy Dry Power in area => wait 2 mins => Clean with Scoop+Scraper =>
Put in 1st Waste Bag => Apply Surface Disinfectant => Clean with Large Tower =>
Remove Body Protection (except Gloves) + Put all Cleaning kit in 1st waste bag and
Tie.
+ Put 1st Waste Bag + Gloves into 2nd Waste Bag => Tie (upright the bag)
+ Wipe hand with Skin Wipe + Wash hand with Soap
+ Place the Waste Bad on floor or in LAV, treat as Dangerous Good.
SUSPICIOUS ARTICLE ACTION RETRAIN TIE (RT)
PLAN (SAAP)
- Pre-flight Check: Correct Location, - Pre-flight Check: Correct Location
Seal Intact, Valid Date & Quantity.
- Contains: - Contains:
Laminated SAAP x 14 Fibbers Wire of Plastic x 20
Marker Tape x 1 Safety Scissor x 1
Mirror x 2 Fabrics Tape Roles x 2
Search Manager Guide x 1
AIRCRAFT SECURITY SEAL KIT (ASSK) LIFE LINE (LL)

- Pre-flight Check: Correct Location & Quantity. - Installed in A320 and A321 ACF
- Contains: - Pre-flight Check: Correct Quantity
Aircraft Security Seal x 20 & Stowage.
Aircraft Handover Form x 5 - Contains: x4 Lifeline each Aircraft
- Used by Flight Crew or Engineer To Seal the - Operation:
Aircraft Doors + Use when Ditching
+ Attach to Yellow rings in
Exit Frame, attach another Hood to
ESCAPE ROPE (ER) Yellow Double Bracket on the
Wing.
- x 2 Stow in compartment above CAPT & FO seat. + Pull the RED pull tab on
- Length 5.5 meters, long enough to use both windows lifeline
- Operation: + Instruct passenger evacua-
+ Remove, Throw out window tion.
+ Use Technique Leg - Body - Leg
MEGAPHONE (M)
- Use when PA INOP or ground control in emergency

- Pre-flight check: correct location, secured, press Push-to-talk button to check
battery and listen Clicking Sound.
- Operation:
+ Remove, place strap aroun wrist
+ Aim megaphone Upward
+ Hold Mouth Piece close to Lips
+ Press and Hold Push-To-Talk and Talk.
MANUAL RELEASE TOOL (MRT)

- Manual opening of the passenger and lavatory oxygen compartment door in
order to release the oxygen masks inside
- Included “Pin end” and “Flat end”
- Pre-flight check: correct location & quantity
- Operation:
+ Use Pin end to insert into Oxygen Compartment Hole.
+ Use Flat end to Pull the Compartment Off
- Precaution: Only use in Emergency Cases
CABIN Chime/Signal
FAP AIP ACP AAP LAV
Foward Attendant Panel Attendant Indication Panel Area Call Panel Aft Attendant Panel Lavatory AMBER Light
SIGNAL Additional Attendant Panel
Pas- Cabin 1 Tone “CALL _” BLUE illuminated

senger
Call LAV 1 Tone “CALL LAV _” AMBER illuminated AMBER illuminated
“CALL FWD”
Crew “CALL AFT”
to 1 Hi-Low “INTPH ALL” RED illuminated
Crew
Crew GREEN illuminated
Normal
Call Cockpit “CALL CAPT”
to 1 Hi-Low RED illuminated
Crew GREEN illuminated
Cockpit “EMERGENCY CALL”

Emergency 3 Hi-Low All RED Flashed
Call RED Flashed
“Smoke
Show
Detection Page”
Triple Low “SMOKE LAV _”
appear show effected
Lavatory Chime
LAV. “SMOKE RESET”
Smoke Repeated AMBER flashed AMBER flashed
button RED light
every 30
“SMOKE RESET” illuminated
seconds RED Light Flashing
button RED light
illuminated
“EVACUATE...” “EVACUATION ALERT” “EVAC RESET”

High Pitched
Evacuate Horn “EVAC RESET” Button RED Flashed
All RED Flashed
Button RED Flashed
Chime/Signal
FAP AIP ACP AAP LAV
Foward Attendant Panel Attendant Indication Panel Area Call Panel Aft Attendant Panel Lavatory AMBER Light
Additional Attendant Panel
BRACE Signal “BRACE...”
Single Tone
Repeatedly
Fashten Seat-
belt Sign
Repeatedly
3 Hi - 1 Low “CAUTION” Light ON “EXIT FWD L GUARD”

ACF OWE Cover
Handle Remove “DOOR/SLIDE” Page RED Flashed
Slide ARMED
with engine Indicator Show affected exit
RED illuminated
running Illuminated
A320 OWE Slide ARMED

Cover Handle Indicator
Remove Illuminated
Slow No Smorking
Decompression and Fasten
Seatbelt Sign
Auto Illuminate
ABNORMAL / EMERGENCY
ON GROUND ON AIR
- Fire / Bomb Threat / Fuel Leak 1. Decompression

- Rejected Take-off 2. Fire / Smoke / Toxic Fumes
3. Crews Incapacitation
4. Hijack / Security Threats
5. Bomb Threats
1.NO Evac 2.Rapid 3.Evac
Disembarkation
PREPARED / UNPREPARED
Emergency Landing
Post Evac Duty
Ground Control
CRASH LAND DITCHING
BRACE => EVACUATION

Commands
Post Impact Duty

(Crash-land / Ditching)
ON GROUND EMERGENCY
In the event of any potential emergency during take-off, landing, taxing or while aircraft is on ground
(e.g. rejected take off, bomb threat, fire, post impact‚) => Evacuation or deplaning is required
=> CAPT PA:
“Attention, crew at station”

- Come to the exit as soon as posible.
- Check outside, inside and passenger reaction
- Notify CAPT cabin condition & nature of emergency
- Follow PIC instruction at all time
- Be ready for evacuation or deplaning
Potential Emergency Passed: Bomb thread, Fuel leak lead to fire: Evacuation Required:
=> PA: “Cabin Crew and Rapid Disembarkation via step => PA: “Evacuate, evacuate, ...”
passengers remain seated” or aerobridge => Follow evacuation procedure
ON AIR EMERGENCY
1. Decompression
- Lost of cabin pressure ( 5000-8000ft )
Cruising altitude
Cabin altitude 35.000ft
5.000 - 8.000ft
5.000ft
00.000ft
Slow Decompression ( >10 seconds ) Rapid Decompression ( <10 second )

Cause by small fuselage leak or pressurization Caused by an explosion, a big rupture in the fuselage
system malfunction. or a serious malfunction of the pressurization system.
No Cabin changes until the oxygen mask drop Oxygen Mask Drop / Lound Bang / Strong & Sudden
(Cabin Altitude reach 14.000ft) lost of air / Temperature Rapid Drop / Fog or Mist
Develope / Loose Object flying around cabin...
Dizziness and Headache / Fatigue / Clumsiness / Hypoxia / Rapid chest expansion / Cheek & Lip
Poor Coordination / Impaired judgement and flutter / Ears pain / Impaired judgments & vision /
vision. Bodily gas formation & expulsion / Headache/
=> Check with others crewmembers if they are Dizziness / Poor coordination / Difficulty in breathing
experience the same symptoms. and talking. => Immediate Action.
Grab and Don the Sit on the nearest seat and Shout command if possible:
nearest Oxygen mask Fasten seatbelt “Pull mask, don mask, fasten seatbelt”
If no empty seat, seat on the “ Giật mặt nạ dưỡng khí, đeo vào, cài dây an toàn”
Don your mask first
floor and hold on strong => CAPT advice via PA:
structure “ATTENTION CREW, EMERGENCY DECEND”
Remain seated until CAPT make PA:

Sling Oxygen Bottle and Check
“CABIN CREW, AIRCRAFT AT SAFE LEVEL”
1) Cockpit crew, other Cabin Crews and lavatories for
passengers who may need oxygen and assistance
2) Administer first aid to those who are injured or experi- Decompression’s Affect:
encing decompression sickness - Hypoxia / Decompression sickness / Hyperventi-
lation / Chest Pain, Discomfort / Ears Pain.
3) Reassure and comfort passengers
Time of Useful Consciousness T.U.C:
4) Reseat passengers away from windblast or danger area Altitude Conciousness Temp (C)
if there is an opening in the fuselage 22.000ft 5 mins
5) Check for cabin fires or other potential dangers 25.000ft 2 mins - 34.5
28.000ft 1 mins
30.000ft 45 secs - 44
35.000ft 30 secs - 54.2
2. Fire, Smoke, Toxic Fumes
Fire in cabin is a serious problem & can quickly Classification of Fires:
develope to a dangerous situation => Need to:
Class A: Combustible materials => Halon + Water
+ Cabin serveillance + alertness Clothing, paper, trash, containers,
+ Inform CAPT, call for back-up as soon as possible luggage, wood, fabric, rubber.
Class B: Flammable Liquids => Halon Only
Basic Chemistry of Fire: Oil/fuel, greases, solvents, paints,
burning liquid, cooking fats
Material => Staving the fire if removed
Class C: Electrical => Halon Only
Heat => Cooling the fire if removed Lighting panels, coffee makers, PSU
Oxigen => Smothering the fire if removed fires, side-wall panels
Cabin Crew Fire Drill
FIRE - FIGHTER COMMUNICATOR CO - ORDINATOR

Person who discover the fire Alert the CAPT & keep him informed Co-ordinator
- Identify source and type of fire - Nature and type of fire - Bring additional equipment
- Switch off any electrical - Location of fire - Remove all portable oxygen and
- Collect fire fighting equipment - Severity (level of seriousness) electrical power
- Call for Communicator & - Action takens - Ensure fire is out => Pour water (Class
Immediately fight the fire - Reaction of passengers A only) => Keep monitoring
- Keep passengers seat and calm,
advide passenger breath via wet tower
or fabric. Call another crews for help
Fire Type
OVEN FIRE LITHIUM BATERRY FIRE
1) Close oven door => Stop oxygen There’re fire or flame:
2) Switch off oven power => Cool the fire 1. Remove passenger, Don PBE or Gloves if nesscessary
3) Close air vent => Stop oxygen 2. Take the HAL => Call for back-up => Fire Fighting
4) Grab nearest HALON/ BCF 3. Pour water => ensure PED is cooled down
5) Call for back up - Inform the Captain There’re NO fire or flame (very hot):
6) Open oven door slowly as a shield => fit the 1. Remove external electrical power if safe
nozzle => Don PBE if nesscessary
7) Discharge small amount of HALON into oven 2. Cool the PED with water and monitor for re-ignition
8) Close oven door => Procedure moving the device once it has been cooled:
9) Monitor & re open the door with HALON/ BCF 1. Ensure PED cooled, don PBE or Gloves if nesscessary
ready 2. Fill S/U or Lav waste bin with water
Precaution DO NOT:
=> Submerse the PED in container
Put class A in oven/ Pour water / Dry ice /
3. Move container to AFT LAV => Secure
Reset circuit breaker / Leave oven unattened
when it turned on / Remove flaming items => Remove Class A in LAV
away from oven. 4. Block the LAV and monitor for re-ignition
LAVATORY FIRE CABIN SMOKE

Feel the door, Don PBE if smoke, Inform CAPT SEAT CUSHION FIRE
Door cool: 1. Locate source: 1. Smother with blanket or coat
2. Remove & place it on floor
1. Open door slightly, enter and identify fire source. + Electric compartment 3. Use HAL / Water
2. If fire visible => fire fighting, if not => use crash axe. + Smoke via air conditional 4. Inform CAPT
3. Discharge HAL, dampen with water (class A), + Waste bin LAV
FIRE ON PERSON &
monitor. + Oven CLOTHES
2. Inform capt, Don PBE & bring HAL
Door hot: 1. Smother with blanket or coat
along. 2. Pour water, inform capt
1. Open door slightly use as a shield, insert HAL and 3. Never use HAL on person
3. Fire fighting, remove passengers.
discharge fully, close the door, take another HAL.
4. Advice passengers stay low and
2. Put on PBE, Gloves => enter, identify fire source.
cover nose + mouth with wet tower.
3. Dampen with water (class A) and monitor.
3. Crews incapacitation
FLIGHT CREW INCAP
“PURSER TO FLIGHT DECK”
1. Proceed to Cockpit immediately.
=> Other crews secure trolley cart, sercure Galley, return station, ready for emergency.
2. Move arms and legs of pilot away from any controls.
3. Secure seatbelt & lock the shoulder harness ( use Harness lock/unlock Lever ) to restraint the
incapacitated pilot from interfering with flight controls.
4. Slide the seat completely aft and recline the seat back fully (Use Mechanical or Electrical
Control ). => Check pilot condition (Other crew prepare oxygen bottle)
5. Remove incapacitated pilot into the cabin if required (Remove Pilot badge to avoid pax notice).
6. Pull the incapacitated pilot upright against the seat back => move away from the controls and
switches. (Need 2 people) => Another crew come and stay in cockpit
7. Render first aid and look for medical personnel. A crewmember or a medical doctor should be
responsible to take care of the incapacitated pilot.
8. Check if a type qualified pilot is on board to replace the incap pilot ( Pilot Incapt PA ).
9. Should be used the portable oxygen from the cabin to administer to the incap pilot in cockpit
=> You can still apply oxygen to pilot and remove him into cabin.
UNLOCK
Shoulder
Harness Locking
Lever
LOCK
Mechanical Control:
1 2 3 1. Back-rest Adjustment
2. Horizontal
3. Vertical
Electrical Control:
1 2 1. Horizontal
2. Vertical
Mechanical
Control
Electrical Control Harness Lock / Unlock
Lever
CABIN CREW INCAP

1. Notify cockpit crew
2. Render First-aid
3. Incapacitated cabin crew should be seated in a cabin seat.
4. Cabin crew member cover each other’s duties
5. If Purser incapacitated, the most senior cabin crew covers the duties of Purser and takes
his/ her station position. (Purser shall assign during pre-flight briefing)
6. For operation of a door without assigned cabin crew, the cabin crew member of the oppo-
site door shall be in charge or assigned to.
4. Hijack
Hijacking means illegal seizure of the aircraft by an individual or a group of individuals.
Alert the Flight Crew: “CAPTAIN I MUST COME TO FLIGHT DECK IMMEDIATELY”
Provide thread information to Flight Crew (via interphone , NOT open flightdeck Door):
1. Level and nature of the threat or disturbance Hijacker Categories:

2. Seat number(s) of potential hijacker(s) 1. Professional: Terrorist
3. Number and location of potential hijacker(s) 2. Non - Professional:
4. Physical description of potential hijacker(s) + Criminal
5. Type and number of weapons or explosives + Mentally Unbalanced/Lunatics
6. Demands of the hijackers. + Refugees / Others
THE FLIGHTDECK MUST BE PROTECTED AT ALL COST

= > Cockpit Door will remain LOCK at all time. => Cabin Crew have Responsibilities to
Deal with Hijackers
5. Bomb or Sabotage threats

1. Handling Bomb threat On Ground: => Check “On Ground Emergency” Part
2. Handling Bomb threat In-flight:
Know the bomb location NOT- Know the bomb location
Inform CAPT / Secure the area Inform CAPT / Follow SAAP Kit for searching
Remove passenger, Prepare PBE
Do NOT cut any wires, strings, tapes Found the bomb location
NOT open containers or disconnect Remove passenger, Prepare PBE, NO touch-cut-disconnect
electrical connection. => Wait for CAPT advice
=> Wait for CAPT advice
Move the bomb

Check for Anti-Lift Devices
(Use Laminated paper in SAAP kit => put under
device check for any wire or strings )
NO Anti-Lift Devices Anti-Lift Devices Detected:

1. Reposition passenger away from LRBL (4 rows) 1. Move passengers as far from the object as possible
2. Relocate safety equipment away from LRBL 2. Secure object to prevent from slipping/moving
3. Switch off Galley Power (Ask Cockpit) 3. Cover object with soft materials
4. Disarm LRBL Door 4. Do NOT contact device directly with wet articles
5. Collect luggages, plastic bag, tape, extension 5. Relocate safety equipment from the vicinity of the device
belts, seat cursion, water....
=> Build LRBL After landing:
CAPT make disembark PA or EVAC signal
*LRBL: Least Risk Bomb Location 1. If emergency => follow Emergency evacuate Procedure
(D2R - A320 \ D4R - A321) 2. If Evac not necessary => Rapid disembark via step or bridge
70cm Hard articles
=>Wet blanket => Plastic bag
=> Bomb on top of plastic bag => Marker tape to NOTE before building LRBL:
mark Location => Cover the bomb with plastic bag - Move passenger 4 rows, switch off PED, remove Emergency
=> Wet blanket => soft article until reach the ceilling equipment, switch off GAL power, disarm door.
SILENT REVIEW / BRACE / EVACUATE
PREPARED / UNPREPARED EMERGENCY
1. SILENT Review: Is a mental revision on emergency drill
- What are my BRACE command?
- How do I assess condition? => Via ViewPort, If there is smoke, fire => No open door
- How do I open door during emergency?
+ Crashland: All doors ARM mode
+ Ditching: Escape Slide: DISARM \ Slide Raft: ARM
- What to do if?
+ Door cannot open => Push Manually => Still not open, block exits, redirect passengers
+ Slide fail to inflate => Pull MIH => Still fail => Block exits, Redirect => All slide fail => Apron slide
- What are my evacuation commands? Crashland/Ditching - Prepared/Unprepared
2. BRACE Signal:
At 2000ft Flight Crew PA: “Cabin Crew, Be seated For Landing”
At 500ft (not less than 1 mins) PA: “Brace for Impact, Brace For Impact”
+ Flashing of the “Fasten Seatbelt” sign repeatedly
=> Brace Possition and shout command:
+ Prepared: “BRACE, BRACE,....”
+ Un-prepared: “Emergency, Emergency, Head down, Grab ankles, Remain seated”
“Khẩn cấp, Khẩn cấp, Cúi đầu xuống, Nắm cổ chân, Ngồi yên tại chỗ”
3. Evacuate Signal:
Evacuate only when the aircraft come to complete stop.
If evacuation is essential => Flight crew PA:
“Attention Crew at Station”
=> Go to exits | Check outside condition | Wait for further instructions
=> Purser Active Cabin Emergency Light System
If evacuation required => Flight crew PA:
“Evacuate, Evacuate”
=> Follow Unprepared/Prepared Emergency Evacuation
4. No Evacuate Signal from Cockpit:

Evacuation without Captain command
Cabin Crew may initiate an evacuation only under the following hazardous conditions after
aircraft come to a complete stop:
1. No response from the Cockpit (Purser will check after aircraft come to complete stop)
2. Heavy smoke inside or outside the aircraft
3. Fire
4. Severe structural damage
5. Another Cabin Crew has started evacuation
6. Ditching
UNPREPARED EMERGENCY
Evacuate Command:
“Release seatbelts, Leave everything, Shoes Off”
ON GROUND
“Tháo dây an toàn, bỏ đồ lại, tháo giầy”
“Release seatbelts, Leave everything, Shoes Off, Life Jacket

ON WATER WITH Under seat, Take it, Use it”
SLIDE RAFT “Tháo dây an toàn, bỏ đồ lại, tháo giầy, Áo phao dưới ghế ngồi,
Lấy áo, Mặc áo”
“Release seatbelts, Leave everything, Life Jacket Under seat,

ON WATER WITH Take it, Use it”
ESCAPE SLIDE “Tháo dây an toàn, bỏ đồ lại, Áo phao dưới ghế ngồi, Lấy áo, Mặc
áo”
Check outside exits: Wait for Slide Inflation:

Exit Useable: “Come this way, hurry, hurry” “Stand back, Stand back”
“Đi lối này, nhanh, nhanh” “Lùi lại, lùi lại”
Exit NOT “Exit blocked, go that way”
useable: “Cửa đã khoá, đi lối kia”
Evacuate Passengers On Ground:

With Stair: With OWE:
“Step down, hurry, hurry” “Step out, slide to the back, hurry, hurry”
“Bước xuống, nhanh, nhanh” “Bước ra, trượt về phía sau, nhanh, nhanh”
With Escape slide / Slide Raft:

“Jumb, Jumb, hurry, hurry”
“Nhảy, Nhảy, nhanh, nhanh”
Evacuate Passengers On Water:

With Escape slide:
“Pull Tags,Jumb, Jumb, hurry, hurry”
“Giật thẻ, Nhảy, Nhảy, nhanh, nhanh”
With Slide Raft:

“Pull Tags, Board Raft, Move foward, Hurry, Hurry”
“Giật thẻ, Lên Thuyền Phao, Tiến về phía trước, nhanh, nhanh”
With OWE:
“Step out, Pull Tags, Jumb Foward hurry, hurry”
“Bước ra, Giật thẻ, Nhảy về phía trước, nhanh, nhanh”
PREPARED EMERGENCY (No smoking & Seatbelt sign ON, CAPT PA)
“PURSER TO FLIGHT DECK”
1. PIC BRIEF PURSER:
N-Nature of Emergency: Information, what’s wrong, how this affect cabin & passenger
I-Intensions: Crash land or Ditching | Evacuate or Deplane
T-Time available: For prepare the cabin & synchronize watches between PUR & CAPT
S-Signal: BRACE | Evacuate | Remain Seated | Special Instruction
2. ANNOUNCEMENT:
- Set Cabin Lighting BRT => Brief with all Crew NITS
- Purser make PA from D1L => All crew follow instruction
3. PRE - SELECTED PASSENGERS (PSP):=> Take over crew duty in case of incapacitations
- Priority: Airline crew members, military & police personnel, strong & physically fit passengers
=> Select 03 PSP for each exit.
=> Brief: How to open door, how to evacuate
4. ABLE BODIED PASSENGERS (ABP): => Reduce crew duties and responsibilities.
- Act as: Translator, assist pregnant, elderly, PRMs & Non - Swimmers.
5. REPOSITION: If time permit & possible
- Full Load: PSP => Nearest Exits | ABP => Next to invalids
- Light Load: Passengers => Nearest exits
6. LOOSEN TIGHT CLOTHES: To prevent chocking => Remove all scarfs, ties, collar
7. REMOVE SHARP OBJECTS: To minimize injuries

- Pen, denture, glasses => Air Sickness bag => seat pocket
- High Heel Shoes, Pins => Overhead Bin
8. DEMONSTRATION: BRACE | EXITS | LIFE VEST (Ditching) | SAFETY CARD
9. CHECK CABIN:
- “No Smorking” & “Fasten Seatbelt (All passengers)” Enforced
- Seatback | Tray table | Armrest | Window shade | PED off
- Secure & Stow all baggages, curtain, loose items, clear all emergency exits & front seat
10. CHECK GALLEY & LAVATORY:
Secure & off Galley electrical, Close & Lock Lavatory Doors
11. RETURN TO CREW STATION: Check door MODE => Report Purser => Self Secure
12. REPORT: report CAPT: “Cabin is Secured for Emergency Landing”
- Cabin lighting OFF, Silent Review, Wait for BRACE Signal
When preparation time is 10 mins or less:

Priority to secure cabin, galley & LAV.
With additional time: explain BRACE Position, show exits, select & brief PSP-ABP.
PREPARED EMERGENCY
Evacuate Command:
“Release seatbelts, Leave everything”
“Tháo dây an toàn, bỏ đồ lại”
Check outside exits: Wait for Slide Inflation:

Exit Useable: “Come this way, hurry, hurry” “Stand back, Stand back”
“Đi lối này, nhanh, nhanh” “Lùi lại, lùi lại”
Exit NOT “Exit blocked, go that way”
useable: “Cửa đã khoá, đi lối kia”
Evacuate Passengers On Ground:

With Stair: With OWE:
“Step down, hurry, hurry” “Step out, slide to the back, hurry, hurry”
“Bước xuống, nhanh, nhanh”
With Escape slide / Slide Raft:

“Jumb, Jumb, hurry, hurry”
“Nhảy, Nhảy, nhanh, nhanh”
Evacuate Passengers On Water:

With Escape slide:
“Pull Tags,Jumb, Jumb, hurry, hurry”
“Giật thẻ, Nhảy, Nhảy, nhanh, nhanh”
With Slide Raft:

“Pull Tags, Board Raft, Move foward, Hurry, Hurry”
“Giật thẻ, Lên Thuyền Phao, Tiến về phía trước, nhanh, nhanh”
With OWE:
“Step out, Pull Tags, Jumb Foward hurry, hurry”
“Bước ra, Giật thẻ, Nhảy về phía trước, nhanh, nhanh”
POST - IMPACT DUTY / SURVIVAL
After evacuation passenger, check the cockpit, check all passenger evacuate
=> take vital safety equipment:
+ Crashland: FAK, EMK, F , M, ELT
+ Ditching:
*Escape Slide: ELT
*Slide Raft: SK, ELT, FAK, EMK, F, M
Crash Land:
- Evacuate at the nearest exit, assist on ground
- Take command, ground passenger and move away from the aircraft
- Render first aid, do head count
- Activate ELT
Ditching:
Without Raft
- Take the command
- Group all passenger in a circle, place the injured in the middle, move away from aircraft.
- H.E.L.P position (Heat - Escape - Lessening - Position ) => Reduce heat loss
With Raft
- Ensure passenger get on raft, seat on the floor with the back to the Raft’s tube, stay low
and minimize moving to prevent capsizing the raft.
- Secure Survival kit into Raft
- If any raft inop => Deploy Life Raft
- Cut static line, take command, rescure survival on water => do headcount
- Review Survival Manua in Survival Kit, render First Aid, distribute sea sickness tablet (take
30mins to affect)
- Deploy sea anchor, tie Raft together
- Activate transmitter
- Erect Canopy, check the raft tube for any damage
- Principles of Survival: Protection | Location | Water | Food

- 7 survival enemies:
Pain, Extreme temperature variation, Thirst, Hunger, Fatigue, Boredom, and
Loneliness.
- Two vital important factors affecting survivaL: Morale & Knowlage
SURVIVAL KIT (SK)
- Kit 1: Dehydrated Sponge, Whislte, Flash Light, Dye Marker Assembly, Signal Mirror Assembly
- Kit 2: Bumt Ointment, Water Purification tablets, Sea sickness tablet, Antiseptic Swabs, Flare,
Water Pouch, Raft Repair Kit, Utility knife, First Aid kit, Bailing bucket, Raft Manal, Survival manual
- Kit 3: Hand pump
- Kit 4: Canopy Mast
- Kit 5: Red Canopy
Operation
Atract Attention Items:
1. Whistle / Flashlight: For signalling, use on foggy day or night
2. Sea Dye Marker: put in sea water => fluorescent dye brilliant green spread out, use during DAY
3. Flare:
Para Red Rocket Flare Red Area Flare
Use Day/Night Use Day/Night, water proof and float

RED flare + parachute at 1000ft - 40 seconds RED flare + at 450ft - 7 seconds
- Remove RED bottom cap => hold verticalabove - Press on the top with thumb
head, away from body => Launch tube will drop
=> Ensure hand remain clear of top - Hold sleeve firmly with one hand, another hand
=> Pull Red ball down to lauch pull down on cap to unlock sleeve in place
- Unscrew cap free for ignition chain to drop
- Grip firm, stright up
=> Pull chain down sharply to lauch.
4. Signal mirror: use at DAY, reflect sunlight => attract attention of aircraft (30 miles) or ship (10 miles)
- Bring mirror close to the eye level => look through the hole
- Aim the hole to the taget, continue sweeping to attract attention
Raft Related Items:

1. Sponge / Bailing bucket: - To soak up and bail water from raft => keep Raft dry
- Also use to collect rain water for drinking
2. Raft Repair Kit: - Use to fix maximum 3-inch tears up.

- Remove the screw clam, insert 1 rubber-lined section inside the tear, cover the
tears with another metal plate => Screw in to seal the tear.
3. Hand pump: - Use to pump the raft, screw the pump into the valve and top up the air
4. Canopy Mask / Red Canopy: - To cover the Raft => protect from enviromental conditions
5. Utility Knife: - To cut static line and cut things
Medical Related Items:

1. Water Purification Tablet: - 1 tablet + 1 litter of water => shake => wait 1 minutes before drink
- Don’t dink without water, don’t put close to the eyes
2. Glucose Tablets / Candy Charm: - Use for Low blood sugar and to boost energy quickly
3. Bumt Ointment: - Use for skin treatment
4. Sea sickness tablet / Antiseptic swab: (Chống nôn / Bông Sát khuẩn)
5. First aid kit: - Included Bandage 4’’/2’’ , Triangle bandage, Adhesive Badage, Inhalant/Ammonia
SERCURITY
Carriage of weapon & supporting tools:
- Firearms, weapons, supporting tools shall not be carried on VJ aircraft except handcuff case of carriage defendants, prison-
ers & detainees.
- 03 exceptions:
+ Officers & soldiers of High Command of Guard on duty to protect VIP A passengers.
+ In-flight security personnel who have duty to protect flight.
+ Officers who are assigned to escort arrestees, defendants, criminals, deportees, extradited persons or persons
denied entry of country are permitted to carry handcuff.
HOT items:
HOT is a process use when making an initial assessment about unattended, doubtful & suspicious items.
HOT does NOT necessarily mean the item is an IED (Improvised Explosive Device), it mean the items requires further
examination.
- Hidden / O bviously suspicious / Typical?
- Dangerous goods are automatically HOT
I.E.D (Improvised Explosive Devices)

There are 02 main type of IED:
+ Explosive (thuốc nổ): a sudden & rapid expansion of gases accompanied by high temperature, violent shock &
lound noise.
+ Incendiary (chất gây cháy): an exlosion with an added inflammable substance => produce intese heat and flame
Basic components of IED:
+ Wires (dây điện)
+ Detonator (ngòi nổ): made from aluminium or copper, 2-20cm (hợp kim nhôm hoặc đồng)
+ Timer/trigger: electronic or mechanical timers
+ Explosive Material: powder, paste&gel, liquid, plastic, sheet explosive
+ Power source: battery
=> DO NOT: touch, move, disconnect or cut any wires, open any sealed containers
=> Communication with flight crew: size, shape, visible wiring, colours & smell... => Follow SAAP
C.T.R.M
(Counter Threat Response Model ) Flight Deck Awareness
Level 1: Verbal Abuse - The highest risk period is the first 60 mins after take-off
Defuse - Approval the use of Flight Deck jumbseat:
(Xoa dịu) Level 2: Physical Assault
+ Engineer traveling to repair aircraft (Approve by PIC/DOF)
+ Onjob training ATC Staff (Approve by PIC/DOF)
Level 3: Life Threatening + VJ technican/Cabin Crew/Flight Crew on duty
Defend
(Phòng thủ) Level 4: Attack to Flight Deck + Other VJ Operation Staff on Duty
+ CAAV Inspector on Duty
DANGEROUS GOODS
Permissible Articles in Passenger Baggage
- Matches + lighters: carry on person 01, not packet in checked baggage (lighter fuel, lighter
refill: NO)
- Dry ice: 2 kg max
- Wheelchairs powered by wet cell batteries: Check baggage only
- Medicines and toilet articles: 2kg/2liters max per person.
- Alcohol: <24% Not limited, >24<70% max 5 liters + seal + brand, >70% Not allow
- Tro cốt: Kí gửi hoặc xách tay, đựng trong bình hỏa táng, bỏ vào hộp, chắc chắn, kín khí, có
giấy chứng tử và kiểm dịch y tế.
- Sầu riêng, mít, nước mắm, mắm: NO
- Live Animal: NO
FIRST AID
First aid is the immediate help or initial medical assistance To be a Good First Aider: Objective of First Aid:
given to a casualty who is injured or suddenly taken ill before
C - Confident & Calm - Preserve Life
the arrival of professional medical aid.
A - Alert - Prevent condition from worsening
=> The person who provides this help is a fist aider. R - Resourceful - Promote Recovery
E - Efficiency & Empathy - Provide Comfort
DO DON’T
1. Wash hand with soap & water before treating 1. NO offer medication not provided in FAK
2. Wear Protective glove at all time 2. NO offer medication from crew / passenger
3. Wear APU mask / face shield when giving articicial ventilation 3. NO administer liquid to Unconcious => cause lung chocking
4. Dispose all material to prevent the spread of infection 4. NEVER injection
5. Keep other passengers away from crowding 5. NO discus casualty condition in their presence
6. Ask to see credentials if passenger identify themself as Doctor 6. NO minimize passengers compain about illness or injury
7. NO accept medication / isulin for storage in Galley ice drawer
Gathering information: SIGNS | SYMTOMS | HISTORY RATE OF BREATHING / PULSE

SIGNS: Skin colors, breathing , bleeding, shape, medical alert clue Adult > 8 years: 16 - 20 breath/min - 60-80 beats/min (feel at Radial)
SYMTOMS: Unpleasant sensations that th casualty compains Child (1-8 years): 20 - 24 breath/min - 80 - 100 beats/min (feel at Carotid)
HISTORY: Previous Illness or attracks, Accident (What, when, where, How) Infant < 1 year: 24 - 28 breath/min - 100 - 120 beats/min (feel at Brachial)
Cabin Crew Action Sign of LIFE / DEATH

- Emergency Action Plan LIFE DEATH
- Inform Purser & Captain 1. Breathing 1. NO Breathing Carotid
- Make PA for Medical Personnel 2. There is pulse 2. NO pulse Radial
- Request for assistance on 3. May be concious or unconcious 3. Unconcious
arrival if necessary 4. Pupils of eyes are reacting to light 4. Pupils are fixed and dilated
CABIN CREW DRILL Brachial

Primary First aider Communicator First aider Back-up First aider
- Follow DRABC Plan - Advice other crew about incident & - Bring the equipment
- Advice other crew ask them to collect equipment - Assist Primary First Aider DRABC
- Classify the medical incident - Advice & maintain communication and first aid management
=> Provide First aid wih Purser
- Provide assistance as required
Medical Assistance Volunteers: Femoral

- Doctor of medicine, Nurse, Paramedic => I.D Card, Bussiness Card, Professional card
- If the Volunteer has no identification stating their professional => document full passport detail
Handling Dead on Board => Inform Capt, prevent other passengers alarmed, move passengers away.
- Place on window seat, secure the seatbelt
- Recline seat back during flight, up-right seatback during decent and landing
- Cover the body with blanket/jacket
- Place oxygen mask cover the nose and mouth, do NOT turn on the oxygen
- Close eye lids
- Search the deceased cabin baggage for madecation, ID, relevant items that may help authori-
ties. If travel alone, ask another crew for witness.
=> Do the “Notification of death form” x 3 copy & “Flight Medical Incident Report Form” x 4 copy
*Notification of Dead *Flight Medical Incident Report (MIR)

- 01 Attached with MIR - 01 Medical section of the airport
- VJC Representative at the airport - 01 Attached with flight Report
- Passenger or next of kin - 01 VJC representative at airport
=> CAPT sign - 01 Passenger or next of kin
THE EMERGENCY ACTION PLAN
1.Primary survey: DRABC
Breathing NO Breathing
2.Secondary survey CPR
Breathing + Concious Breathing + Unconcious
S.A.M.P.L.E Head-To-Toe Examination Breathing
3.Recovery Position
1.Primary survey: DRABC

DANGER: D - Danger
- Is there any Danger to me or casuaty? R - Response
- Can i rescue the casuaty from danger? A - Airway
- How do I deal with Danger? B - Breathing
- How many casuaty? Who to treat first? C - CPR
RESPONSE:
Assess level of response:
A - Alert => Response simple question, give answer, eyes are open
V - Voice => Response to voice, answer question / move head or body
P - Pain => respone to pain, move if pinched
U - Unresponsive => No response, no movement => Unconscious => Shout for help
*With Infant: gentle tap or flick the sole of the foot and call infant name to see responds
AIRWAY: Head Tilt, Chin Lift

With Adult/Child: Check the foreign object, if have => Remove with two fingers (Index + thumb)
With Infant: Do with very gently, If found the foreign object => Remove with little finger only
BREATHING: check for 10 seconds Breathing => Secondary Survey => Recovery
Look for chest movement
Listen sound of breathing and coughing
Feel the breaths on your cheek No Breathing => CPR
2. Secondary survey: S.A.M.P.L.E & Head To Toe examination
IF BREATHING + CONCIOUS IF BREATHING + UNCONCIOUS
Exam from the Head to The Toe:
S - Sign & Symptoms
- Head: Check head injuries, do not move if have neck injuries
A - Allergy
- Ear & Nose: check fluid, blood
M - Medication
- Eyes: Size of pupil, foreign object, blood...
P - Previous Medical history
- Mouth: Check mouth injuries
L - Last meal
- Skin: cold or sweaty or hot, color..
E - Event history
- Back: Look for irregularity, swelling, deformity
- Bone: Check freactures (arm, hip, leg, ribcage)
3. Recovery Position:
Maintain airway open, Prevent tongue falling backward, allow drainage of fluid, vomit, mucus
*Do not apply for Pregnancy and spinal injury ( chấn thương cột sống ), monitor vital signs
for every 2 mins, roll to opposite side every 30 mins.
Step 1: Step 2: Step 3:
Step 4: Adult / Child:

Step 1:
- Knee beside the casualty and remove accessories or object around.
- Both of casualty leg are straight, arm nearest to you raise up with palm
facing upward.
Step 2:
- Bring the arm that is furthest from you across the casualty chest , and hold
the back of his hand against the cheek nearest to you.
Step 3:
- With your other hand, grasp the far leg just above the knee and pull it up,
keeping the foot flat on the ground.
Step 4:
- Keeping the casualty’s hand pressed against his cheek, pull on the far leg
and roll the casualty towards you.
- Adjust the upper leg so that both of the hip and the knee are bent at the
Infant Recovery Position right angles. Tilt the casualty’s head back and tilt his chin that the airway
remains open. If necessary, adjust the hand under the cheek to keep vthe
airway open.
Infant:
- Cradle the infant in to your arms with his head slightly tilted downwards.
- This position prevents him from choking on his tongue or from inhaling
vomit.
- Monitor vital signs – level of response, pulse and breathing every 02
minutes.
CPR - Cardio Pulmonary Resuscitation
CPR is a technique of reviving the heart by Chest Compression (a) and reviving the lungs by Artificial Ventilation (b).
Adult Child Infant

30 Chest Compressions
Two hand One hand Two fingers

Center of the Chest Center of the Chest (middle and ring)
(Lower Half Sternum) (Lower Half Sternum) Center of the Chest
Upper Nipples Line
(Lower Half Sternum)
Depress: 4 - 5 cm Depress: 2 - 3 cm Depress: 1 - 2 cm
02 Artificial Ventilation
Adult + Child Infant

- Head tilt - chin lift - Head tilt - chin lift, do not tilt the
- Pinch the soft part of the nose with the index finger and thumb. head too far back.
- Blow air into the casualty’s mouth slowly and watch for rise and fall of - Seal your lips tightly around the
chest, which indicates successful inflation. infant’s mouth and nose.
- Lift your mouth and release the nostrils to allow the casualty exhale. - Give 02 ventilation by blowing
- Provide ventilation in normal breathing rhythm for the casualty. small puffs of air from your
cheeks. Watch for rise and fall of
chest.
Chocking
Concious Unconcious
Ask: Are you chocking/pregnant? Follow DRABC
1. Open airway, give 01 ventilation

Partial Total 2.NO chest rise => re-open airway => 01 ventilation
Able to breath / Unable to breath / 3.NO chest rise, NO Breathing => 30 Chest compression
speak / cough. speak / cough.
4.Open airway => Check foreign object
Encourage casualty x5 back slaps
to cough if the
casualty is coughing YES NO
NO
NO Remove: 30 Chest compression

- Adult/Child: Abdominal - Adult/Child: 2 fingers
Thrust Inward - Upward - Infant: little finger
(Bottom of breastbone)
02 ventilations
- Pregnant: Chest Thrust
Inward (Lower Sternum) 30 Chest compression
Infant chocking
Lay face down along your thigh
and support head. Turn over, face up, check x5 chest thrusts Check foreign object, if
Give 05 back slaps between for foreign objects, if YES (use 2 fingers lower haft of NOT
the shoulder blades, with the => remove with little finger, breastbone, 1 finger below => Repeat the steps
heel of your hand. if NO the nipple)
BURNING
First degree burn: Redness, swelling & pain Management:
Second degree burn: blister are formed - Cool burn (10 mins), chemical burn 20 mins, electrical
Third degree burn: appear charred and dry burn make sure power OFF - CPR if needed.
- Call for emergency
- Constrictor
- Cover the burn
BLEEDING NOSE BLEEDING

1. Direct Pressure - Sit down, head tilt foward, breathe through the mouth
2. Elevation
3. In-direct Pressure - Pinch the soft part of nose for 10 minutes
- Split any blood in mouth into an airsickness bag

WOUND
- Release pressure after 10 minutes
1. Close wound: Ice compress 5mins,
remove 5mins & re-apply - If still bleeding => re-pinch the nose for 10 minutes
2. Open wound:
+ Control Bleeding ( by D.E.I ) - Monitor, if bleeding more than 30 minutes
+ Prevent Infection
+ Immobilize the affected part => Send to Hospital
SPRAIN DISLOCATION FRACTURE

1. R - Rest - Avoid moving 1. Opened
2. I - Ice apply / cold press - Apply cold press / arm sling 2. Close
3. C - Compress - Do NOT try to reposition the Management:
4. E - Elevate dislocated bone. - Do NOT move, reassure, apple ring
pad, send to hospital asap
FAINTING SHOCK
Cause: Nervous, Exhaustion, Emotional Upset.... Cause: Loss of blood, Reduce body fluid, Allergic...
Management: Management:
- DRABC, administer oxigen - DRABC, administer oxigen
- Raise leg, loosen tight clothing - Raise leg, loosen tight clothing
- Apple cold tower on forehead - Keep warm, NOT give anything by mouth
- Monitor & NOT stand the casuaty - Monitor, inform CAPT & send to mefical assistance.
ANGINA PECTORIS HEART ATTACK CARDIAC ARREST

- Cause: not enough blood => low oxigen - Cause: Obstruction in the coronary artery - Cause: Heart stop function
supply for heart muscle. caused by blood clot/ cholesterol. - Signs: Collapse, unconcious, grey
- Signs: Pain in the chest last for few minutes - Signs: Pain in the aim, pain from front of chest skin, NO breathing, no reaction
=> stop when resting. to the back, difficulty breathing. - Management: DRABC, CPR
- Management: DRABC, rest, half-sitting - Management: DRABC, rest, half-sitting possi- immediately
possition, loosen tight clothing, check for tion, loosen tight clothing, check for medical and
medical and self-administer medical. self-administer medical, see docter immediately.
STROKE (Đột quỵ) ASTHMA (Hen suyễn)

- Cause: When the blood supply to the brain is blocked cause by
- Cause: Allergy, Emotional stress, extreme temperature
clot in a blood vessel.
- Signs: Wheezing sound of breathing, speaking difficultly,
- Signs & Management:
thick sputhum(đờm), coughing, blue, distress & anxiety.
F - Facial weakness: Unable to smile evenly
- Management:
=> Ask to smile
DRABC,loosen tight clothing, self - administer Ventolin / easy
A - Arm weakness: Only able to raise 1 arm
breather, oxigen supply, seek immediate aid.
=> Ask to raise both arm
S - Speed problems: Unable to speak clearly
T - Time to seek for Doctor
=> Support to lie down, monitor, NO eat or drink
EPILEPSY (Động kinh)
Petit Mal (Động kinh nhẹ): No treatment required, move away everything that might be dangerous
Grand Mal (Động kinh nghiêm trọng, co thắt cơ, mất ý thức)
- Signs:
+ Become rigid, cry out, fall to the floor, jerking movement, loss of bladder & bowel control.
+ Muscles of the jaw tighten and have clenched teeth => lead to biting the tongue.
+ Become blue, slow breathing.
- Management:
+ DRABC, loosen tight clothing, do not restrain, move away everything that might be dangerous.
+ NOT force anything in the mouth, after ended => put in recovery.
+ Seek for medical: if more than 5 minutes, unconcious for more than 10 mins, no - stop.
Seizure in Children (Co giật ở trẻ em): Cause by high temperature, infection
- Signs:
+ Fever, hot skin, sweating, jerking movement, abnormal eye movement, breath holding, drooling at the mouth.
- Management:
+ DRABC, loosen tight clothing, move to cool enviroment, cool with warm water.
+ After ended, put into Recovery and administer oxigen.
HYPO - GLYCEMIA (Low sugar): Offer sweet dink and repeat after 5-10 mins
HYPER - GLYCEMIA (High sugar): Slow for 24-48 hours => unlikely occur in-flight, Crew NOT accept storage isulin
FOOD POISONING
Rest, drink lot of water (if diarrhea - tiêu chảy) => move near LAV, keep food sample, provide airsickness bag
MISCARRIAGE
Abdominal Pain, bleeding via vagina => shock
=> Reassure, NOT move, give tower, Sit up with knees bent, with pillows supported under the thigh, monitor.
=> Report, arrange ambulance at arrival.
EAR DISCOMFORT - Swalow, Yaw, Chew / Valsalva Method
AIRSICKNESS - You know what to do + apply cold compress at forehead
HYPER - VENTILATION - Reassure, advice for breath in - hold a while - breath out
HYPO-XIA - Low oxygen in body => Apply Oxygen, direct air vent
HEAT STROKE (Body high temperature) => cool water

HYPO - THEMIA (Body low temperature) => keep warm, nothing by mouth
HYSTERIA (A condition due to overreaction caused by emotional upset)
CHILDBIRTH - Read CCM

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A = Alpha 1 mile = 1.

Xin cảm ơn sự hợp tác của quý khách.

Ladies and Gentlemen,

Thank you for your cooperation.

Ladies and Gentlemen,

Thưa quý khách, xin quý khách lưu ý.

Ladies and Gentlemen, may we have your attention please,

Thưa quý khách,

Ladies and Gentlemen,

PASSENGER COUNT COMPLETE

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Ladies and Gentlemen,

CONTACT WITH PASSENGER

PASSENGER DISEMBARK IN RAIN

Thưa quý khách,

Ladies and Gentlemen,

Kính thưa quý khách,

Ladies and Gentlemen,

Máy bay chúng ta đang nạp thêm nhiên liệu.

Xin cảm ơn sự hợp tác của quý khách.

Ladies and Gentlemen,

The aircraft is now refueling.

Thank you for your cooperation.

*Quay lại sân đỗ:

*Vào phòng đợi:

*Return to Parking Bay:

Xin cảm ơn sự thông cảm của quý khách.

Ladies and Gentlemen,

Thank you for your understanding.

Thưa quý khách,

Ladies and Gentlemen,

Thưa quý khách,

Ladies and Gentlemen,

Ladies and Gentlemen,

DEPARTURE AFTER DELAY

Thưa quý khách,

Ladies and gentlemen,

Ladies and Gentlemen,

Ladies and Gentlemen,

Ladies and Gentlemen,

BOMB THREAT / SUSPECTED ITEMS FOUND & DISEMBARK PAX

Ladies and Gentlemen,

Thưa quý khách,

Ladies and Gentlemen,

*Delay >30 phút:

- Máy bay từ___về trễ.

Welcome onboard Airbus A320/321, flight number VJ___from___to___.

On behalf of Vietjet, Captain___, First Officer___,Purser____and all crew members, we

- Late arrival of the aircraft from___.

Thank you for your understanding and have a pleasant flight.

2. GIÁNG SINH / TẾT DƯƠNG LỊCH ( 24/12 – 05/1 DƯƠNG)

3. TẾT ÂM LỊCH ( 23/12 - 05/1 ÂM )

4. GIẢI PHÓNG MIỀN NAM 30/4

5. QUỐC KHÁNH 2/9

- Máy bay từ___về trễ.

On behalf of Vietjet, Captain___, First Officer___,Purser____and all crew members,

Welcome onboard Airbus A320/321, flight number VJ___from___to___.

3. LUNAR NEW YEAR

4. THE OCCASION OF 30/04 & 01/05

5. NATIONAL DAY 02/09

- Late arrival of the aircraft from___.

Thank you for your understanding and have a pleasant flight.

Ladies and gentlemen,

ĐÂY là dây an toàn / This is your seatbelt.

Welcome onboard Airbus A320/321, flight number VJ_from_to___.

On behalf of Vietjet, Captain_, First Officer_,Purser____and all crew members, we

On behalf of Vietjet, Captain_, First Officer_,Purser____and all crew members,

Welcome onboard Airbus A320/321, flight number VJ_from_to___.

Máy bay vừa hạ cánh xuống sân bay_thành phố_