Ali Raza Khan

CUSTOMER SERVICE
House # 6/B Street # 12 Raheem Park Sabzazar
Lahore, Punjab, 54000
alirazakhan458@gmail.com
+923454296618

SUMMARY An organized, results oriented Customer Service Professional with an excellent

track record of significantly increasing service quality, sales and customer base.
Outstanding communication, relationship-building, and influencing skills; competent
in building customer relationships which inspire confidence and loyalty. A highly
efficient individual with extensive team leadership experience, able to adapt well to
new environments and learn new processes quickly to achieve outstanding results.
Strong ability to multi-access and prioritize, and able to organize, train and monitor
teams. Seeking a new, challenging role in a charity which will utilize existing skills.

EDUCATION Virtual University of Pakistan

BS Mass Communication
Lahore, Punjab
Graduated September 2014

Punjab University
BA
Lahore, Punjab
Graduated August 2008

Modern College of Commerce

FA
Lahore, Punjab
Graduated August 2006
Lahore board
Matriculation
Lahore, Punjab
Graduated July 2004

Digital Billing Services

EMPLOYMENT
Team Supervisor
HISTORY March 2021 – August 2022
To assist the team of 20 to 25 people by taking care of all the customer services
departments which includes phone, email, chat support. By taking care of marketing
and retention department

Macrise Tech Solutions

Team Leader
September 2020 – March 2021
To assist the patients by scheduling their appointments and to assist a team of 12 to
15 resources
Team X Marketing
Team Leader
July 2020 - September 2020

To deal in the local real estate industry specifically societies, the main job was to
lead the sales and recovery team and meet the goals and targets of the
organization

National Health Services (United Kingdom)

Virtual Assistant
March 2020 - June 2020

Role as a CRO, the duties were to help the vulnerable patients; make sure about
their care and well being support and provide them with the food boxes during the
lockdown from the British Government

EpicZone Technologies
Operations Manager
September 2015 - February
2020
Started as a CSR after sometime promoted to a project manager which led the
roles maintaining the staff & different CRM for operations, working on the different
projects. Responsible for training the employees and keep check of all the
customer service operations which includes Live Chats, Emails, Calls, Accounts &
Marketing making sure all employees are working on the given projects upto the
scale and the project owners are happy with the performance of the company.

Travel Lax
Travel Advisor
July 2013 - August 2015
Responsibilities include handling the inbound calls related to tickets, Hajj and
Umrah packages convert them into sales by using the Galileo system booking the
tickets negotiating with the vendors of Hajj and Umrah packages in the United
Kingdom.

Idea Worldwide Advertising

General Manager
April 2012 - May 2013
Responsible for TV ads and cable commercials from the execution to editing and
getting them on air, Managing the staff and boost them to get more customers for
production, editing, shoots. Other roles include model coordination selection of the
models for a given project, communication with the members of the print and
electronic media.

Alico Insurance
Deputy Manager
November 2011 - February 2012
The key responsibilities were to make the high number of personal relations as
much as possible, going outdoor after calling and scheduling the appointments with
the potential customers and convince them to buy the different plans for the future
based on their criteria and requirements.
 Katz Communication
Tsr & TL
April 2010 - October 2011
Responsible for outbound calling and generate sales for a New York & New Jersey
campaign (Debit & Credit Card Terminals). After 6 months promoted as a Team
Leader, the responsibilities were to maintain the floor, keep the employee's morale
high and motivate them to achieve their given targets for the campaigns as Dish
TV, Insurance & some other.

HOBBIES & 1. Cricket - It makes you fit and makes you a challenging person
2. Indoor Games - It enhances the memory formation and cognitive skills
INTERESTS 3. Social Media - It allows you to communicate and connect with others
4. Travelling - Allows communicating face to face with people of different regions,
caste, cultures, and traditions as well as the beautiful views

PROFESSIONAL Sales Force

Good Computer Skills
SKILLS Excellent Personalized Communication Skills
Good Interactive & Relationship Building
Skills
Good Data Managing
Skills
Leadership
Time Management
Self Motivation

LANGUAGES
English
Urdu