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    trúc lan nguyễn thị
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    The customer has three complaints about their recent stay at the hotel: (1) the online booking process was complex and time-consuming, requiring extensive personal information to make a reservation; (2) the breakfast included with two VIP rooms booked was unsatisfactory as some vegetables lacked freshness and meats were undercooked; (3) the internet connection was unreliable and sometimes showed a disconnection message on the customer's laptop.

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    The customer has three complaints about their recent stay at the hotel: (1) the online booking process was complex and time-consuming, requiring extensive personal information to make a reservation; (2) the breakfast included with two VIP rooms booked was unsatisfactory as some vegetables lacked freshness and meats were undercooked; (3) the internet connection was unreliable and sometimes showed a disconnection message on the customer's laptop.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    6 views1 page

    Complain About Hotel

    Uploaded by

    trúc lan nguyễn thị
    The customer has three complaints about their recent stay at the hotel: (1) the online booking process was complex and time-consuming, requiring extensive personal information to make a reservation; (2) the breakfast included with two VIP rooms booked was unsatisfactory as some vegetables lacked freshness and meats were undercooked; (3) the internet connection was unreliable and sometimes showed a disconnection message on the customer's laptop.

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    © All Rights Reserved
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    COMPLAIN ABOUT HOTEL

    Dear Mr. M.White,


    Thank you for getting back to me so quickly. Unfortunately, I do have a couple of complaints
    about your hotel which I stayed in last month.
    First of all, it’s quite complex in your booking process on the website. I have to take a lot of
    time to confirm my personal information before I can make a reservation.
    In addition, I booked two VIP rooms with breakfast included, but I have a bad experience
    having breakfast because I saw some of the vegetables weren’t fresh and the meats were
    undercooked.
    Moreover, the Internet connection is not good, sometimes it appears ‘’disconnected’’ on my
    laptop screen.
    I look forward to hearing from you.
    Faithfully,
    Kim

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