5-WHY (WHY-WHY) ANALYSIS SHEET

LOCATION: DATE 7/26/2020 TIME

EQUIPMENT: RCA No. 1 From: 1.45 PM to 2:30 PM
PROBLEM STATEMENT SPARE PARTS REPLACED? YES / NO

Our client XYZ is refusing to pay for brochures we printed for him If YES, Details

WHY DUE TO

WHY-1 The delivery was late, so the brochures couldn’t be used Poor operating Condition

WHY-2 The job took longer than we expected Poor operating Condition PREVIOUS OCCURRENCE NA

WHY-3 We ran out of printer ink Poor Basic Conditions DATE -

WHY-4 The ink was all used on a large, last-minute order Poor operating Condition
EFFECTIVENESS
-
(WHY NOT OK?)
We didn’t have enough ink in stock, and couldn’t order
WHY-5 new supplies in time
Weak Design/Process

We didn’t have enough ink in stock, and couldn’t order new

ROOT CAUSE → ROOT CAUSE (due to) TICK PARTICULARS
supplies in time

Poor Basic Conditions ü Kaizen Idea No.

1. Implement inventory check system linked to demand Poor operating Condition ü OPL No.
COUNTERMEASURE 2. Find an ink supplier who can deliver at short notice, so that we
Deterioration PM Calendar Update / New entry
DETAILS → can continue to minimize inventory, reduce waste, and respond
to customer demand. Weak Design/Process ü Horizontal Deployment (Possible) YES / NO

Poor Skill

Prepared by: Department Head: