Daily Lesson Plan for TLE 9/11 – Common Competency

Front Office Services

Quarter 1 Week 3 Day 3
I. Content Standards: The learners explain the different criteria used to evaluate the
performance of Front Office Services tools, equipment, and paraphernalia.

Performance Standards: The learners independently analyze and evaluate the

performance of Front Office Services tools, equipment, and paraphernalia based on
identified criteria.
Learning Competency: LO 3. Conduct self-evaluation on the required performance
TLE_HEFS7/8UT-0ab-3
Learning Objectives:
1. Explain the purpose and function of each tool, equipment and
paraphernalia.
2. Assess performance of Front Office tools and equipment, and create a
user and customer needs-based plan for improvement
3. Apply ethical considerations when selecting and using Front Office
tools to improve service deliverables and customer satisfaction.
II. Topic: Understanding different tools, equipment, and paraphernalia used in Front
Office Services and how to evaluate their performance
Subject Area: TLE 9/11 – Front Office Services
Materials:
TV, LOPTOP, ACTIVITY SHEETS, MARKERS, BOARD
III. Procedures:
TEACHER’S ACTIVITY STUDENT’S ACTIVITY
Preliminaries:
 Call a student to lead the prayer
 Greet the students and ask about (PRAYER)
their feelings
 Check the attendance
 Establish classroom rules

Lesson Proper:

A. Explore

Activity 1:
Title: WORD SEARCH PUZZLE
D P Z V G R A T I O S
E D E N O H P E L E T ANSWER
R P R N L U C L A C A
R O T A L U C L A C P 1. PEN
I C O N V E R S I O L 2. TELEPHONE
C P C O M P U T E R E 3. CALCULATOR
T S C A N E R E S T R 4. STAPLER
5. COMPUTER

The answers provided by students could

differ based on their pre-existing
knowledge.
 Showing in the Slide Show Presentation)

- Excellent! You have provided the

correct answer.
- Now, let's further extend our
knowledge about the items you have
analyzed in the image. Today's lesson
will be centered on comprehending the
various tools, equipment, and
paraphernalia used in front office
services, and learning how to assess
their effectiveness.

B. Firm-Up
Understanding the various tools and
equipment used in front office services is
crucial for the effective operation and
management of a front office. These tools
may include computers, printers, scanners,
telephones, and other technological devices.

Evaluating their performance on a regular

basis is essential in ensuring that they
operate efficiently and effectively. This topic
involves learning about the functions of
different tools and equipment used in the
front office, as well as their practical
applications in providing quality service to
customers. With a solid understanding of
each tool and its performance evaluation,
front office staff can identify opportunities to
improve the quality of their service and
increase customer satisfaction.

Activity 2: Guessing Game!

Directions: Present a visual scenario to the
students that depicts several tools,
equipment, and paraphernalia used in front
office services. Instruct the students to
examine the image and identify the different
items that they can see in front of them.
Activity 2: Guessing Game!
Directions: Look at the picture
below and answer the following
questions.

Questions:
1. What are some of the most
commonly used tools and
equipment visible in this image as
utilized by the front desk

C. Deepen
Activity 3: Problem-Solving Activity
Directions: Divide the students into two
groups and assign each group a front office
tool or equipment that they will focus on to
assess its performance. Provide a scenario
for each group and have them solve the
problem through the scenario. This activity
aims to assess the performance of front office
tools and equipment and create a user and
customer needs-based plan for improvement.
After solving, report the output in front.
attendant?
2. How do these tools and equipment
contribute to the overall
performance and efficiency of the
front office service at this hotel?
The answers provided by students could
differ based on their pre-existing
knowledge.
Activity 3: Problem-Solving Activity
Scenario 1:
The front office of a hotel has been
receiving complaints from guests about the
slow response time when requesting for
extra towels and pillows. The front office
team uses a simple tracking system to
manage guest requests, but they believe
that it may not be the most efficient tool
for managing multiple requests.
Group Task:
The group will assess the performance of
the current tracking system used by the
front office for managing guest requests for
towels and pillows. They will then create a
user and customer needs-based plan for
improving the system.
Scenario 2:
The front office of a resort is planning to
upgrade their front office tools and
equipment to improve guest satisfaction.
The front office manager has asked for
recommendations on the best tools and
equipment to purchase that will improve
the overall performance and efficiency of
the front office service.
Group Task:
The group will research and assess the
performance of different front office tools
and equipment, such as check-in kiosks,
mobile check-in, and communication
systems. They will then create a user and
customer needs-based plan for
recommending the best tools and
equipment to purchase for the resort.
Rubrics for Group Performance:
 Criteria for Assessment:
1. Understanding of the Problem (30
points)
- Did the group show a clear
understanding of the problem that they
were assigned to solve?
- Did they consider all relevant factors that
may be impacting the problem?
- Did they provide appropriate background
information about the problem?

2. Research and Analysis (30 points)

- Did the group conduct thorough research
to identify the main issues related to the
problem?
- Did they use data and evidence to
support their recommendations?
- Were their recommendations based on a
thorough analysis of the available
information?

3.Recommendations (30 points)

- Did the group provide clear and
actionable recommendations for how to
solve the problem?
- Were the recommendations appropriate
and feasible given the context of the
problem?
- Did they consider the needs of both the
user and the customer in their
recommendations?

4. Presentation Skills (10 points)

- Was the presentation clear and well-
organized?
- Were the speakers engaging and did they
communicate effectively?
- Were the visuals (if any) effective in
supporting the presentation?

D. Transfer
Direction: To assess the students'
comprehension of the lesson, please give
them the liberty to express themselves using
their own language in answering the guide
questions. This approach will help you as a
teacher determine if the students have
acquired a full understanding of the lesson.
Students: Answers may vary
1. Why is it important to conduct a self-
evaluation of your use of the tools,
equipment, and paraphernalia in
providing front office services?
2. What specific tools, equipment, and
paraphernalia should you evaluate in
your self-assessment?
3. How can you use the results of your
self-evaluation to improve your use of
tools, equipment, and paraphernalia
in providing front office services?
Generalization
Directions: Prepare ½ crosswise and do the
activity
Activity 4: Write an essay that will discuss
the importance of being knowledgeable and
skilled in using front office tools, equipment,
and paraphernalia in delivering high-quality
customer service.
IV. Evaluation
Student: Answers may vary
MULTIPLE CHOICE: Choose the best
answer. Write only the letter on the space
provided before each number.
_____1.Why is it important to evaluate the
performance of front office workers in
using tools, equipment, and
paraphernalia?
a. To identify areas for improvement
b. To punish those who are lacking
proficiency
c. To compare them to other workers in
the same industry
d. To show the superiority of the hotel
compared to others
______2. What is the purpose of using a
key card encoder in the Front Office?
a. To print guest receipts
b. To encode room prices
c. To issue key cards to guests
d. To create employee schedules
_______3. In assessing the performance of
Front Office tools and equipment, what is
the primary objective?
a. To identify areas for improvement
b. To establish a benchmark for
competency
c. To test the reliability and durability of
the equipment
d. To evaluate employee performance
______4. What is the purpose of creating a
user and customer needs-based plan for
improving Front Office tools and
equipment?
a. To meet the needs and expectations
of guests
b. To increase employee productivity
c. To decrease costs associated with
equipment maintenance and repair
d. To align with industry standards and
trends
_______5. What is the primary purpose of
using a reservation system in the Front
Office?
a. To manage employee schedules
b. To process check-in and check-out
c. To track room availability and assign
rooms to guests
d. To order supplies and inventory
Assignment:
V. Assignment For this assignment, you are to conduct a
brief evaluation of the tools, equipment,
and paraphernalia used in the Front Office
of a hotel of your choice.

Instructions:
1. Select a hotel of your choice and
investigate the tools, equipment, and
paraphernalia used in the Front Office.
2. Identify the purpose and primary
functions of each item you come across.
3. Evaluate the performance of each item
and determine if they meet the needs of
users and customers.
4. Develop a plan to improve the
performance of the items that are deemed
inadequate.
5. Apply ethical considerations when
developing your plan.

In your assignment, include:

- A brief introduction of the hotel and
Front Office tools, equipment, and
paraphernalia used.
- A list of the tools, equipment, and
paraphernalia used in the Front Office and
their purpose.
- An evaluation of the performance of each
item and how well they meet the needs of
users and customers.
- A plan to improve the performance of
items that are deemed inadequate, taking
into account cost-effectiveness and ethical
considerations.
- A conclusion that summarizes the
important points of your evaluation and
plan.
Format:
Your assignment should be written in a
report format and be between 500 to 1000
words. Please use subheadings and bullet
points where necessary to make your
assignment clear and well-structured.

Submission:
Submit your assignment in a Word
document to your instructor on or before
the due date given.

Prepared by:
ANDRES T. RONE
Teacher I