BENNAISSI

IMANE
EDUCATION
2021-2022: ‘M.A’ (Master degree entitled LCS; Language, Communication and
Society.) Sidi Mohamed Ben Abdellah. Faculty of Letters and Human Sciences, Dhar
El Mehraz, Fez.
Thesis: “Syntactic Wh. Movements English and Arabic as Two Cases of Study”.
PROFIL Supervisor: Dr. Mohammed Moubtassime.

2019-2020: ‘B.A’ Bachelor degree in Literature. Sidi Mohamed Ben Abdellah.

-Collaborative leader with dedication to Faculty of Letters and Human Sciences, Dhar El Mehraz, Fez. Monograph: “The
partnering with co-workers to promote engaged, Representation of Women in some Moroccan Fairy tale Movies: Khnifist Rmad, Souk
empowering work culture. Nssa, and Aisha Douiba as cases of studies”.
-Dedicated Customer Service professional with Supervisor: Dr. Tayeb Ghourdou.
knowledge of service delivery and proven
multitasking abilities. 2016-2017: Baccalaureate degree in physics.
-Boost profitability and drive business success.
PROFESSIONAL EXPERIENCE
CONTACT
29/08/2022-(Current) FoundEver: Rabat
Phone Number: Wireless Client Care
+2126 42 44 31 80  Abbott-Canada (05/06/2023-Current)
 Bell Business Mobility-Canada (29/08/2022-02/06/2023)
ADDRESS: Avenue Al Istiqlal, apartment 6, • Handle a large number of inbound calls-emails within the contact center.
Kenitra, Morocco • Present or identify the purpose of the call (order, sale, information, complaint,
assistance...)
E-MAIL : • Build a sustainable customer relationship
Imanebennaissi1999@gmail.com
03/2022-02/07/2022 Lana Cash (Mediani Cash): Erfoud
AREAS OF INTERESTS Customer Service Cashier
• Provide a positive customer experience with fair, friendly, and courteous service.
Business Communication
• Register operations on a cash register.
Entrepreneurial Leadership
• Collect payments by accepting cash, check, or charge payments from customers and
Cultural Studies
makes change for cash customers.
Political Communication
• Balances cash drawer by counting cash at beginning and end of work shift.
Syntax
• Maintain a safe and clean working environment by complying with procedures,
rules, and regulations.

LANGUAGES 06/2019-8/2019 Car Rental Society: “Ma Voiture Administrative”, Kenitra

English: Speaking/ Reading/ Writing
French: Speaking/ Reading/ Writing
Arabic: Speaking/ Reading/ Writing
SOFTWARE
Word, Excel, Power Point
Co-Manager
• Process various documents and enter information from databases
• Manage all customer files
• Ensure customer satisfaction
• Negotiate and support the customer relationship
• Check vehicle papers
• Preview contracts and respond to emails
10/2018-05/2019 Art Assala, Kenitra
Project Controller
• Control the quality of products’ components and packaging
• Assure the delivery of products
• Follow-up with clients to make sure of their satisfaction

06/2018-8/2018 Car Rental Society: “Ma Voiture Administrative”, Kenitra

Receptionist
• Answer calls
• Welcome clients
• Show vehicles to clients