FACULTY OF COMMERCE AND LAW

MASTER OF BUSINESS ADMINISTRATION

MBAZ503: MANAGEMENT AND ORGANISATIONAL

BEHAVIOUR

May 2018

Time: 3 Hours

INSTRUCTIONS

Answer any Four questions

Each question carries 25 marks.

Each question should start on a fresh answer sheet.

Marks will be awarded for clear, concise and practical illustrations.

All Answers must be written in Answer Books provided.

MBAZ503: MANAGEMENT AND ORGANISATIONAL BEHAVIOUR

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ANSWER ANY FOUR QUESTIONS

1. (a) Planning may be formal or informal. Highlight differences between the

two. [12]

(b) With an aid of a diagram, explain Henry Gantt’s contribution to planning.

[13]

2. (a) Define the contingency approach. [5]

(b) Discuss the variables that make up the contingency approach. [20]

3. S. P. Robbins and M. Coulter (2010:249) identify five stages of group

development. Explain these stages citing practical examples. [25]

4. Define a learning organisation. Explain underlying characteristics of a specific

learning organisation known to you. [25]

5. Conflict management is crucial in any organisation. Explain methods of

resolving conflicts. [25]

MBAZ503: MANAGEMENT AND ORGANISATIONAL BEHAVIOUR

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