CONTACT

Xhuliana Meta
 Albania/Elbasan/Paper/Street Meta.
 +355692274597
 metaxhuliana1@gmail.com

OBJECTIVE
To pursue a challenging career and be part of a progressive organisation.

EXPERIENCE
01/01/2017 - Costumer service representative
01/01/2019 WebiT
Tirana, Albania
Office.
• Answering questions about company's products and services.
• Resolving issues and troubleshooting technical problems.
• Processing orders and transactions.
• Collecting and analyzing customer feedback.
• Delivering information about company's offerings.

20/08/2020 - Technical support

20/08/2022 Teleperformance
Albania,
(Fully remote)
- Apple Technical Support :
•Answering questions about our products and services and providing world-class
customer service.
•Resolving issues while troubleshooting technical problems regarding :
iOS,iPadOS, WatchOS,MacOS,AirPods, Air Tag, Beats and all the their features.
•Services like : ICloud, App Store, Apple Books, Apple News+, Apple Podcasts, Apple
Pay, Apple Arcade, Apple Fitness+, Apple Music, Apple Maps ,Air Play.
•Handling complaints to building strategies for improving the overall customer
experience.
•Always enriching costumer interaction.

03/10/2022 - Waitress
03/03/2023 District five
Birzebugga , Malta
• Greeting and seating customers in a friendly and welcoming manner.
• Presenting menus and providing detailed information on food and beverage options.
• Taking and processing customer orders accurately and efficiently.
• Serving food and beverages to customers in a timely manner.
• Ensuring customer satisfaction by checking on tables regularly and addressing any
issues or concerns.
• Upholding high standards of hygiene and sanitation in accordance with health and
safety regulations.

03/03/2023 - Restaurant supervisor

20/06/2023 iPlace
iPlace restaurant (part of Districtfive restaurant)
Marsaxlokk, Malta
• Supervising and coordinating the activities of the restaurant staff.
• Ensuring all employees adhere to health and safety regulations and following
established protocols.
• Handling customer inquiries and complaints, ensuring their satisfaction and
addressing any concerns.
 • Assisting in the recruitment, training, and evaluation of restaurant staff.
• Maintaining high standards of cleanliness and food quality throughout the
restaurant.
• Monitoring and maintaining inventory. levels, ordering supplies as necessary.
• Collaborating with the management team to develop and implement strategies to
improve efficiency and profitability.
EDUCATION
15/10/2018 University of Tirana
Bachelor of Biology

SKILLS
Other skills : Empathy. Problem solving. Technical knowledge. Adaptability.

PERSONAL DETAILS
Date of Birth : 23/04/1995
Nationality : Albanian
Driving Licence : B