Contact

Aman Nagdev
www.linkedin.com/in/aman- SEM Manager
nagdev-86075020 (LinkedIn) Gurgaon, Haryana, India

Top Skills Experience

Search Engine Marketing (SEM)
Pay Per Click (PPC)
Google Ads
Korra
SEM Manager
May 2022 - Present (1 year 7 months)
Gurugram, Haryana, India

WNS Global Services

Lead Associate - Training with WNS Global Services at Google
March 2020 - March 2022 (2 years 1 month)
Gurgaon, Haryana

Overseeing a team of 20 account managers.

Providing end to end optimization support to clients based out of The U.S. and
India.
Strategies included media and brand planning, tailor made optimizations
based on marketing objectives and current consumer demands.
Extensively involved in pitch work for the Business Development team.
Devising new and improved strategies for the clients for better performance for
the sale/prime days.
Managing effective client communication through weekly business reviews.

Teleperformance
Campaign Specialist
December 2017 - September 2019 (1 year 10 months)
Gurgaon, Haryana

Mentoring Strategists on Campaigns with SMB clients in India and

Overseas to grow their businesses, delivering performance consistently
above expectations.
Help Clients in understanding their Business Objective and accordingly
assisting the team in Optimizing their Google accounts so as to drive
Conversions and returns on Ad Spend.
Deliver Subject Matter Expertise in the Service Delivery area while handling
escalations successfully and resolving them in the best interest of both
Customer and The Company.
Actively participated in Business Reviews (Weekly, Monthly and Quarterly).
Conducting New Hires and Refresher Trainings.

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Supporting new-joinees in on-boarding and through OJT.

Cognizant
Senior Process Executive
September 2016 - May 2017 (9 months)
Gurgaon, India

Worked as a Quality Assurance Leader ensuring parameter level check of In-

page ads and YouTube ads.

Ensured and Maintained stringent adherence to Quality standards by

identifying gaps and areas of opportunities.

Delivered Subject Matter Expertise while handling escalations successfully

raised by the Google Account Managers.

Tested Google Ads on different Google networks ensuring smooth running on

different platforms like Microsoft Windows, Apple and Android.

Created different Campaigns, Ad Groups and Ads with timely Optimization of

Keywords.

Aon
Benefits Manager
August 2014 - March 2016 (1 year 8 months)
Noida Area, India

Created SOP’s for both Operations and Training.

Processed Payroll - Maintained employee’s database with date of hire, date

of employment, marriage, birth/adoption, divorce, change in address, death,
change in pay, deduction in payroll and other medical and health welfare
benefits.

Processed Premium of Insurance, Medicare Benefits of the US Security

Companies.

Maintained all Evidences and Documents of the Insurance Lifecycle (End to

End).

Improved the overall quality of Service Delivery.

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Barclays
Business Analyst
May 2011 - July 2014 (3 years 3 months)
Noida Area, India

Prepared MI reports, Knowledge checkers and Weekly stakeholder’s updates

for the Customer Loyalty Unit.

Up skilled advisors on different skill sets as per the business requirements

(Contactless and Barclays)

Designated for assigning access on different tools to the advisors, along with
auditing and controlling appropriate usage.

Developed, Launched and Managed trial Customer Experience team for

Contactless Payment Barclaycard.

Handled MIS for Contactless payment Barclaycard.

Assisted Project Managers for Contactless Payment Barclaycard in controlling

Process success.

Assisted in Mobi Barclaycard website for mobile launch.

Managed Training and Technical Updates for offshore team.

Education
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General · (2005 - 2010)

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