María A.

Vera Santiago
Urb. Praderas del sur, 63 Calle Roble
Santa Isabel, PR
Phone: (939) 349 3196 – (939) 339 1575
Email: maria.vera2012@gmail.com

Objective:

Enroll in an industry where I can use my abilities and knowledge to promote its
revenues and goodwill while gaining experience in Business Administrations.

Summary of Qualifications:
Responsible, self-starter with the ability to work under minimum supervision.
Ability to maintain effective working relationships with others, and to use tact and
good judgment. Computer literate (Microsoft Office) and bilingual (Spanish and
English).

Education:

2009-2014 Universidad Interamericana de PR, Marketing

2006-2009 H.S. Honor (3.80/4.00), Carmen Belen Veiga, Juana Díaz PR

Experience:

9/2020 – Actual T-mobile MSO, Mobile expert

Part time. Providing mobile services, data plans, protection

plans, additional services, accessories and excellent customer
service. Implement COSP sales process and customer service
with high quality and professionalism.

6/2019 – 6/2020 Sprint By Wireless Lifestyle, Store Manager

Full time. Providing mobile services, data plans, protection plans,

additional services, accessories and excellent customer service.
Weekly I work in audits, changes planograms, employee
schedules, payroll approval, interviews with new candidates.
Work with the employee in monthly goals. Implement COSP
sales process and customer service with high quality and
professionalism. Organize external activities to reach and
surpass goals. Work in strategic adjacent areas to advertise
 potential customers. Work with a team covering sales areas.
Tabulate the provided data in Microsoft excel. Evaluate and
compare dictated, emitted and completed sales to monitor any
discrepancy and prepare statistical reports to reach our daily and
monthly goals. Manage employee replacements, orders of
uniforms, flyers and advertisement. Assign employees to cover
special activities. Inventory of the store and receive
merchandise.

9/2018 - 5/2019 At&t Puerto Rico, In Home Expert Manager South Area

Full time. Providing mobile services, data plans, home

phones, protection plans, additional services, accessories and
customer services. Work with monthly goals. Working directly
with DirecTV channel visits the customer directly at the home
without visiting a store. Implement COSP sales process and
customer service with high quality and professionalism. Work in
strategic adjacent areas to advertise potential customers. Work
with a team covering sales areas. Inventory of the store and
receive merchandise.

4/2015 - 5/2018 Open Mobile Puerto Rico, Sales & CS Representative

Full time. Providing mobile services, data plans, protection plans,

additional services, accessories and excellent customer service.
Implement COSP sales process and customer service with high
quality and professionalism. Organize external activities to reach
and surpass goals. Work in strategic adjacent areas to advertise
potential customers.

Skills & Abilities:

• Full Manage of Computer.

• Dedicated and Responsible.
• Fast learner.
• Work under pressure.
• Pleasantly interact with customers to achieve desired levels of customer
service.

References:
Available upon request.