Professional Documents
Culture Documents
Highway Blvd. Caigit Bridge Brgy. Poblacion Del Norte, Villaba, Leyte
vit.villaba2015@gmail.com/landline (053) 552-9784
School Id: 409216
SESSION PLAN
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
Module Title : Developing and Updating Industry Knowledge
Learning Outcomes:
LO 1. Seek information on the industry
LO 2. Update industry knowledge
A. Introduction: This module covers the knowledge, skills and attitudes required to access, increase and update industry knowledge.
B. Learning Activities:
1. Preliminary Activities
Prayer
Check the attendance of the trainees
Energizer
Recap
2. Preparation of training facilities, materials, equipment as well as the trainees.
3. Conduct the pre-assessment using the self-assessment checklist to identify the gap.
4. Conduct orientation about the usage of the learning materials.
5. Facilitate training session. Distribute modules and let them read and interpret.
Information sources Lecture/Discussion Discussion Answer Self-check Check the CBLM 1 hour
Media information 1.1-1 and answer answers using Laptop
Reference book sheet 1.1-1 will follow to the key answer Projector
Libraries On the check the 1.1-1, the Other related
Union different understanding of trainer will give modules and
Information sources Small group Each group Answer Self-check Check the CBLM 1 hour
Media discussion will discuss the 1.2-3 and there answers using Laptop
Libraries/ information will be sharing of the key answer Projector
reference book sheet provided ideas every group 1.2-3, then Manila Paper
Union/industry to them 1.2-2 feedback is
association About given after the
Internet information activity .
Legislation that affects sources and
the industry their ideas on
legislation that
affects the
industry
C. ASSESSMENT METHODS
Written/ Oral examination
Practical Demonstration
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Hygiene Procedures Group Discussion Discussion Answer Self-check Check the answers CBLM 30 minutes
Proper hand information sheet 2.1-1 and there will be using the key answer Laptop
washing 2.1-1 sharing of ideas based 2.1-1, and immediate Projector
Regular bathing On hygiene on their feedback is given after Manila
Appropriate procedures like understanding of the the activity Paper
and clean proper hand topic.
clothing washing, regular
Cleaning and bathing,
sanitizing appropriate
procedures clothing, cleaning
Demonstration Task Sheet 2.2-2 Perform Task Sheet Check with the Soap 30 minutes
On proper food no. 2.2-2 performance criteria
handling and checklist 2.2-2 then Cleaning
storage and proper feedback is given based and
waste disposal on their performance sanitizing
agents
Proper food
handling
and
storage
manual
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PERFORM COMPUTER OPERATIONS
Module Title : Performing Computer Operations
Learning Outcomes:
LO 1. Plan and prepare for task to be undertaken
LO 2. Input data into computer
LO 3. Access information using computer
LO 4. Produce output data using computer system
Basic ergonomics of Lecture and Group Discuss Answer Self- Check the CBLM 1 hour
keyboard and computer discussion information check 3.2-2 answers Laptop
use sheet 3.2-2 then the using the key Projector
On the basic trainer will ask answer 3.2-2 Computer
Standard operating uses of some and there accessories and
procedures in entering and computer and questions to will be an supplies
saving data into the keyboard, check the immediate
computer standard understanding feedback
operating of the trainees. given to the
HOUSEKEEPING
Storage media ergonomicNC II (COMMON COMPETENCIES)
procedures in trainees.
guidelines entering and
saving data,
as well as the
VILLABA INSTITUTE OF TECHNOLOGY, INC.
Highway Blvd. Caigit Bridge Brgy. Poblacion Del Norte, Villaba, Leyte
vit.villaba2015@gmail.com/landline (053) 552-9784
LO 3: ACCESS INFORMATION USING COMPUTER School Id: 409216
Learning Content Methods/ Mode Presentation Practice Feedback Resources Time
Procedures/techniques in
Lecture/Discussion Discuss Answer Self- Check the CBLM 30
accessing information information check 3.3-3 answers minutes
sheet 3.3-3 and there using the Laptop/computer
Desktop Icons On the will be key answer
procedures follow-up 3.3-3 and Projector
Keyboard techniques and questions to urgent
based on OHS techniques in verify if they feedback is Computer
requirements accessing really given to the accessories and
information, understand students supplies
identification the topic
of desktop
icons, and
keyboard
techniques
based on
requirements
LO 4: PRODUCE/OUTPUT DATA USING COMPUTER SYSTEM
Learning Content Methods/ Mode Presentation Practice Feedback Resources Time
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PERFORM WORKPLACE AND SAFETY PRACTICES
Module Title : Performing Workplace and Safety Practices
Learning Outcomes:
LO 1. Follow workplace procedures for health, safety and security practices
LO 2. Deal with emergency situations
LO 3. Maintain safe personal presentation standards
A. Introduction: This module covers the knowledge, skills and attitudes needed to follow workplace procedures foe health, safety and
security practices, deal with emergency situations and maintain safe personal presentation standards.
B. Learning Activities:
1. Preliminary Activities
Prayer
Check the attendance of the trainees
Energizer
Recap
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PROVIDE EFFECTIVE CUSTOMER SERVICE
Module Title : Providing Effective Customer Service
Learning Outcomes:
LO 1. Greet customer
LO 2. Identify customers’ needs
LO 3. Deliver service to customer
LO 4. Handle queries through telephone, fax machine, internet, and email.
LO 5. Handle complaints, evaluation and recommendations
A. Introduction: This module covers the knowledge, skills and attitudes that requires to greet and identify customers’ needs, deliver service
to customer, handle queries through telephone, fax machine, internet and email, and handle complaints, evaluation and
recommendations.
B. Learning Activities:
1. Preliminary Activities
Prayer
Check the attendance of the trainees