BRENDA LANGAT

RESUME

Nairobi, Kenya.
+254 742 767 255
brendalangat81@gmail.com

CAREER OVERVIEW
My core values center around integrity, empathy, and accountability. I believe in
building trust with clients through transparent communication and always putting
their needs first. Additionally, I strive to approach every interaction with empathy,
understanding the unique challenges and goals of each individual or organization I
work with. Finally, I hold myself accountable for delivering results and exceeding
expectations, consistently seeking opportunities for improvement and growth.

EDUCATION
Bachelor of Arts in-
Sociology and Social work,
University of Nairobi Tourism and Tourism
management, Chinese
Proficiency.

SKILLS
Customer service Professionalism
Effective communication Team work
Negotiation skills Initiative
Relationship building Flexibility
Active listening Stress Management
Product knowledge Technical Proficiency
Time management Attention to Detail
Adaptability Problem-solving
Resilience Closing skills

REFERENCE
Davies Albert
Majorel Kenya manager
daviesalbert96@gmail.com
+254 713 400 445
 EXPERIENCE

Front office administrator

Majorel Kenya | March 2023- Oct 2023

Greet and assist customers with inquiries and purchases

Provide product information and recommendations
Handle sales transactions accurately
Maintain clean and organized sales area
Assist in inventory management and restocking
Upsell and cross-sell products/services
Resolve customer complaints professionally
Collaborate with sales team to meet targets
Stay updated on product knowledge and promotions
Foster positive customer atmosphere

Customer Experience

KPLC| Jan 2022- March 2022

Ensure customer satisfaction and loyalty
Listen to customers' needs and concerns
Provide timely and helpful assistance
Exceed customer expectations at every touchpoint
Cultivate positive relationships with customers
Be responsive, empathetic, and solutions-oriented
Take ownership of issue resolution
Advocate for customers within the organization
Drive continuous improvement in products, services, and processe

Sales representative.

Timeless collection| Jan 2019-Sept 2019

Build relationships with clients

Identify and pursue sales opportunities
Present and demonstrate products/services
Negotiate and close sales deals
Meet or exceed sales targets
Provide excellent customer service
Follow up with clients post-sale
Keep records of sales activities
Stay updated on industry trends
Collaborate with team members for success