PAVNEET SINGH KAPOOR linkedin.

com/in/pavneetskapoor
pavikapoor@gmail.com
pavneetsingh1.notion.site
226-988-3024
Experience
Product Manager Apr 2022 - Oct 2023
Leapfin - California, US (Remote)
Interfaced with customers & internal teams to lead out an enterprise data mapping/profiling feature to reduce Professional Service implementation
work by 20% every sprint, decrease platform tech debt & introduce platform features for customer data trust
Led 0-1 development of a data exporter feature & Netsuite API integration with customers leading to a 100% reduction in custom workarounds
including build v.s buy (iPaaS) analysis & leading product development lifecycle (wireframing, usability testing, requirements definition, UAT)
Owned the strategic initiative to introduce Single Sign-On (SSO), streamlining user access & enhancing SOC-2 compliance for platform to close
large-scale enterprise customer resulting in a 15% ARR increase
Spearheaded a comprehensive rule migration strategy with Engineering, Customer Success for customers with 1-300+M data record volume,
including stakeholder communication, risk analysis, & technical support to minimize disruptions, while enabling feature UI development
Developed API integration specs for 5+ 3rd party systems to support daily automation use cases (ie. order-to-cash in subscription, e-commerce)

Product Manager Aug 2020 - Mar 2022

MindBeacon (Acquired by CloudMD) - Toronto, Canada
Led the launch of a Telehealth marketplace video conferencing service product, that resulted in a +27% growth in 2021 synchronous therapy
revenue with 200+ monthly sessions & 40+ onboarded customers
Prioritized authentication & notification features for reducing late cancellations & improving payment success to capture 10% lost revenue MTM
Identified data discrepancy in clinical intake workflows across 1000+ clients MTM & worked with Clinical, Engineering teams to introduce a
synchronised client profile feature for reducing time-to-value for patient care in onboarding & improving assessment experience
Worked with internal BI users & Sales to identify evolution in data/product analytics strategy & negotiated an overall change management process
to mitigate privacy risks (HIPAA), support scalability for standard reporting & achieve a 100% in privacy/legal compliance objectives
Researched mental health market trends, helped to define key client & clinical OKRs/KPIs to be measured in Mixpanel & produced a feature grid
to identify 3 key product gaps among existing practice management solutions to craft product roadmap for B2B SaaS market entry

Product Manager Intern Sept 2018 - Dec 2018, May 2019 - Aug 2019
Influitive - Toronto, Canada
Performed 4 month-long A/B test experimentation among enterprise clients to identify gamification & incentive strategies for an increase in 40%
on engagement per session on UGC
Collaborated with a designer & 6 offshore engineers to lead the product lifecycle of a multilingual platform feature for enterprise-tier customers.
Took part in design sprints, led usability studies with beta users, wrote user spec & supported Marketing for rollout strategy
Achieved 5x in content published, $600K in customer-based ROI by identifying key feature optimisations & planning with the content team
based on customer feedback based on A/B testing, funnel analysis, & unmoderated usability testing
Synchronised with Product & Analytics teams to develop a comprehensive program on Looker education/assistance as part of data services
upsell to 200+ customers & internal rollout reducing ad-hoc reporting requests by 40%

Data Engineer Intern Jan 2018 - Mar 2018

The Globe and Mail - Toronto, Canada
Spearheaded & designed social scraper service for commercial release of in-house analytics platform while refactoring data of 7 million+
documents through batch processing
Implemented optimization of existing ETL infrastructure using Kubernetes & AWS (Beanstalk, RDS) while updating custom instance of Metabase
(Docker, EC2) for version/feature upgrades
Structured & documented all key processes, data points, & architecture within Confluence to decrease onboarding time & centralize key info

Education
University of Waterloo Sept 2015 - Apr 2020
B.A.Sc Honours Systems Design Engineering (Distinction)
Relevant Courses: Interface Design, Customer Experience Design, Entrepreneurial Strategy, Data Structures & Algorithms, Human Factors in
Design, Machine Intelligence, Pattern Recognition, Applied Linear Models, Optimization

Skills
Product / Design: Product Analytics (Mixpanel/Amplitude/Pendo/Google Analytics), Project Management (JIRA/Azure-DevOps/Confluence), Agile
(Scrum/Less/Kanban), User-Centered Design, User Research, Wireframing (Figma/FigJam), Data Analysis (Looker/Metabase/Tableau)
Programming: SQL, noSQL(MongoDB), Python (ML with TensorFlow, NumPy, pandas, scikit-learn), Git, HTML/CSS, ETL (Azure Databricks, Airflow)
Soft Skills: Cross-functional collaboration, stakeholder management, detail-oriented, effective problem-solving, communication, analytical thinking