Product Catalog for 450connect

Phase 1a

Joanna Boczek
Please note that the screenshots in this document are provided for
illustrative purposes only and should not be treated as an exact
representation of the Console Graphical User Interface. It may differ
depending on the software version and installed components.
Additionally, the user may not have access to some functionalities or
modules because of the lack of appropriate privileges.
Agenda
• Product Specifications and Product Offerings

• Cellular Connectivity

• SIM modules

• Other Services

• Product Catalog in IoT connect

• Product vs sales processes

01
Product Specifications and Product
Offerings
Product Specifications and Product Offerings
Data model

Product specification:
• Describes tangible (e.g. device) or intangible (e.g. service) artefacts which
operators can market, sell or lease to customers to create profit;
• May be represented by simple (atomic) or composite objects;
• Is described by a list of different characteristics, including attributes of the
product as well as description, images etc.

Product offering:
• Describes marketing / selling condition like offering terms, target vertical
market, geographical area;
• Specifies default product prices: recurring fees, onetime fees and usage fees.
Product Offerings -> Product Specifications

Product Offerings Product Specifications

M2M Business Best Effort Cellular connectivity

Webportal and Customer
Service Platform access

Private APN Private APN

3FF Sm@rt SIM Avior 700 M2M -
100 pack SIM module

Private vpn Private VPN

Feature Paper bill incl. SW
maintenance Generic product

Customer support SILVER Customer support

Product Offerings -> Product Specifications
Product Offerings -> Sales Processes

Agreement + APN
Agreement + SIM Agreement + SIM
Configuration &
Activation Ordering
Activation
02
Platform Access
 Webportal and Customer Service
Platform Access

Product Catalog App Sales Toolbox app

• The most important product in the platform

• This product guarantees access to the IoT connect platform
• Only one of this type can be in the agreement
Webportal and Customer Service
Exercises: Finding these two pictures

1. Product Catalog
• -> Webportal and Customer Service

2. Sales Toolbox
• Catalog -> Webportal and Customer Service

3. Salest Toolbox
• ->Agreements (draft)
• ->Add Item
• ->Customize
Webportal and Customer Service
Platform Access in agreement specific

M2M agreement MCPTT agreement MCPTT and M2M Basic Agreement

specific specific agreement specific Specification
• Platform Access • Platform Access • Platform Access • Platform Access
(+) • All SIMs modules • All SIMs modules
• All SIMs modules • MCPTT • All Connectivity
• M2M Connectivity Connectivity products only
products only products only • Private APNs
• Private APNs • Private APNs • VPN products
• VPN products • VPN products
 Webportal and Customer Service
Platform Access – monthly fee per SIM - 450c requirement

Platform Access Platform Access IoT Connect

• One-Time fee • One-Time fee • Platform Access
• Monthly fee • Monthly fee • Connectivity
• Monthly fee per SIM • Monthly fee per SIM Products
per product
 Webportal and Customer Service
Payment in Advance

Customer is onboarded 20.01

January February March

January Invoice 2
Invoice
Monthly (pro rata) fee 10/30 Monthly fees in advance

January Invoice
• 10/31 * monthly fee for January
• all monthly fee for February
Platfor Access -> Sales Processes

Mandatory product
• Always in the agreement

Configurable prices
• Price shall be configured depends on agreement type

Product per all customer hierarchy, price can

be spitted between BUs
03
Cellular Connectivity products
Cellular Connectivity products
25 configured products
Cellular Connectivity products
Types

• M2M Premium
• M2M Business
• M2M Basic
• M2M Light
• MCPTT
• Emergency and critical communication
• Emergency communication

M2M agreement MCPTT agreement MCPTT and M2M Basic Agreement

specific specific agreement specific Specification
• M2M products • MCPTT products • all • nothing
Cellular Connectivity products
Example M2M Specification

Activation
SIM stagefee

Product Upgrade Activation Fee

•Activation fees are settled with the next monthly invoice
after a SIM has been successfully activated
•In case of cellular connectivity product change, IoT Connect
shall be able to bill the difference between the activation fee
defined for the initial product and the activation fee defined
for the next product (e.g. customer paid €5 one-time fee in
2023 and upgrades to a product with one-time fee of €15 in
2026. IoT Connect should bill only the difference of €10).
Cellular Connectivity products
Example M2M Specification SIM stage

•Maximum stage duration = 30 days

•Count from: Stage activation
•Allowance with the following attributes:
• Type: non-shared
• Size and unit: 100 kiB
• Set the process in case the above packages are depleted:
change stage to live
• Price for switching to this stage: n/a
M2M Premium Best Effort 72h
Exercises: Finding this product

1. Product Catalog
• Type -> Cellular Connectivity

2. Stage switching
• Test
• Live
• Sleep

3. Configuration per stage

• General
• Services
• Allowances
• PPU
• Prices
Cellular Connectivity products
Example M2M Specification – Blackout resiliency & APNs Blackout
resiliency

APNs configuration:
• Private APNs are allowed
• Default APN is set
Cellular Connectivity products
Example M2M Specification - QCI

QCI
Cellular Connectivity products
24 configured products
Cellular Connectivity products
Example M2M Specification - QCI

Allowance
type
Cellular Connectivity products
Allowance type:
Not used New
SIM Yearly
Pooled Shared
level pooled
Each SIM adds its One allowance Each SIM adds its
Each SIM has its
allowance volume volume for group allowance volume
own single volume
to the pool of SIMs to the pool

Volume is non- Each SIM may

Volume is shared
shared between remove its
between all SIMs Pool is fixed
others SIMs with allowance volume
with same product
same product from the pool

It can be One-time
or recurring
No matter how
Pool may change Volume is shared
many SIMs are in
during the month between all SIMs
the group

Pool is valid to the Pool is valid to the

end of month end of the year

Pool is renew Pools is renew

every month every year
Cellular Connectivity products
After Allowance

Not used New

SIM Yearly
Pooled Shared
level pooled
Switch to PPU Switch to PPU Switch to PPU Switch to PPU

Recharge Recharge

Block service

Move to the
next available
stage
M2M Premium Best Effort 72h
Exercises: Finding product

1. M2M Premium Standard 8h

• SIM Level allowance for test and live stage

2. M2M Premium Back-up 72h

• Yearly pooled

3. M2M Premium Best Effort 72h

• Monthly pooled
Cellular Connectivity products
Allowance presentation – Product catalog and Sales Toolbox – Vendor View
Cellular Connectivity products
Allowance presentation – Product catalog and Sales Toolbox – Customer View
Cellular Connectivity products
MCPTT

Voice is available

Private APNs are

not available
Cellular Connectivity products
MCPTT

Allowance
summary

Allowance
limitation
Cellular Connectivy -> Sales Processes
Agreements defined list of available cellular connectivity for
customer

Prices are fixed for regular customers (not available for

changing during agreement configuration)

Prices will be modified for anchor customers (dedicated

product catalog will be configured)

Access must be granted per each BU

Product is activated during SIM activation process

04
SIM modules
SIM Modules
17 Configured products
SIM Modules
Example SIM Module details
Data Separation

450c

Customer Customer
A B

Business Business Cost

Unit A Unit B Center 1

Cost
Center A1

Cost
Center A2
SIM Modules -> Sales Processes

Agreements defined list of available SIM modules for

customer

Prices are fixed for regular customers (not available

for changing during agreement configuration)

Prices will be modified for anchor customers

(dedicated product catalog will be configured)

Customer / BU buys SIMs via SIM Ordering process

05
Private APN
Product specification details
Sales Process
APN registration process
 Private APN
Product Offering configuartion

• Private APN product group

• Private APN

• Dual Stack IP Adresses

• Splitting M2M data on private APN

into different VLANs

• Implementation of static or dynamic

routing at connection points
Private APN
My service/Customer Support view
Private APN
Product Fulfillment -> APN management -> APN repository
Private APN
Product Fulfillment -> APN management -> APN details
Private APNs -> Sales Processes
Agreements defined list of available Private APN products for
customer (currently only one)

Prices can be modified for all customers

Customer must contact with 450c care if he/she wants to have

new private APN

450c employee must configured new private APN on network

level and in the end register new APN in IoT Connect

Access must be granted per each BU

Private APN
APN types in IoT Connect

Public APN
• 450connect APN available for all customers registered in IoT
Connect
• IP addresses are created always in the context of APN

Private APN
• Customer’s APN available only for this one Customer, All
Customer SIMs can have assigned this APN
• IP addresses are created always in the context of APN

• Private APN when One Customer is an owner of APN. But they can

Shared APN share this APN with different Customer accounts registered in IoT
Connect.
• IP addresses are created always in the context of APN
Private APN
APNs used in Cellular Connectivity

Betriebs&
M2M products Notfallkommunikation
Notfallkommunikation

not.450net
450connect.net not.450net

bet.450net
Private APNs
• + virtual APN • Virtual APN is preconfigured in
notdata.450net HSS
betdata.450net • Based on MSISDN appropriate
virtual APN is assigned
Real & Private APN vs virtual APN configuration aspects

SIM must be provisioned with real APN configuration

• In case of MCPTT products the same values are used (real APNs)
• In case of M2M products, APN values are overwrite by the virtual APM
• 450connect.net and Private APN issue
Private APN
Register Private APN

Private APN product must be

Private APN owner
in the Agreement

APN name
Values must be the same as
in HSS (no synchronization !)
APN ID APN ID shall be unique

Additional information
Private APN
Register Private APN

Product Prices selection

from Product Catalog
Private APN
Register Private APN

• Default values must be specified

• Quality Profile is for Dedicated Bearer
• IN case of the M2M product, values
will be overwritten by the virtual APN
06
VPN Product Group
Product specification details
Sales Process
APN registration process
 VPN Product Group
Product Catalog view

• Product Private VPN can be sold several

times to one customer.

• Product Private VPN can be added to the

agreement multiple times (e.g. with
different prices)

• After agreement implementation, a

Private VPN must be configured on the
network level.

• Then 450c user can activate a new VPN

profile (like an APN profile)
VPN Product Group
VPN management – repository
VPN products – Register private VPN
VPN products – Register private VPN

Physical connection to customer PDN Physical connection to customer PDN Virtual connection to customer PDN via
up to 1 Gbps up to 1 Gbps VPN
VPN products – Register private VPN

Physical connection to customer PDN up to 1 Gbps

New VPN -> Sales Processes

Agreements defined list of available VPN products for

customer (currently 3 products)

Prices can be modified for all customers

Customer must contact with 450c care if he/she

wants to have new VPN

450c employee must configured new VPN on network

level and in the end register new VPN in IoT Connect
07
RADIUS Forwarding
 Radius Forwarding
Product Catalog view

• Product Radius Forwarding can be sold

several times to one customer.

• After agreement implementation, Radius

Forwarding must be configured on the
network level.

• Then 450c user can activate a new Radius

Forwarding profile (like APN profile)

• The 450c user will activate/retire a new

Radius Forwarding profile (like an APN
profile)
Radius Forwarding
Architecture View
RADIUS Forwarding -> Sales Processes

Agreements defined list of available Radius Forwarding

products for customer (currently only one product)

Prices can be modified for all customers

Customer must contact with 450c care if he/she wants to

have Radius Forwarding

450c employee must configured Radius Forwarding on network

level and in the end register new product in IoT Connect
Radius Forwarding
Registration process
Radius Forwarding
Registration process
Radius Forwarding
Registration process
07
Customer SLA
 Customer suport SILVER / GOLD
Product Catalog view

• 3 levels of SLA are available:

• Basic (no extra product required)
• Silver
• Gold

• After agreement implementation, no extra

configuration is required, customer starts
paying after agreement implementation

• Information about SLA is propagated to the

Assurance

• SLA upgrade must be done wisely!

• E.g. Openned tikets in the assurance shall be
cloused first
Integration IoT and Assurance ( data synchronization )
New Customer + Update
Customer SLA -> Sales Processes

Optional product
• Added in the agreement

Configurable prices
• Price shall be configured depends on agreement type

Product per all customer hierarchy, but price

can be spitted between BUs (!)
08
Static ID adresses
 Static IP adresses
Product Catalog view

• Product prices:
• One time fee
• Monthly fee per SIM
• After agreement implementation, no extra
configuration is required, customer starts
paying after agreement implementation
per each activated SIM

• Pays for the ability to use static IP

• Private APN must have following

configuration:
„Allowed allocation types: Static”
Static ID adresses-> Sales Processes

Optional product
• Added in the agreement

Configurable prices
• Price shall be configured depends on agreement type

Product per all customer hierarchy, but price

can be spitted between BUs (!)
08
Other products
Other Products
Product Catalog view
Other Products-> Sales Processes

Optional products with generic specification

• Added in the agreement

Configurable prices
• Price shall be configured depends on agreement type

Product per all customer hierarchy, but price

can be spitted between BUs
Other Products
CBS User + PABX integration for voice connectivity products
Other Products
CBS User + PABX integration for voice connectivity products
Other Products
One-Time sale
09
Product Catalog in IoT connect
Product Catalog View
Sales Toolbox vs Product Catalog
 Product Catalog View
Pavailable Actions in Product Catalog – Phase 1a

• Product can be retired

• The consequences depend on the product
specification:
• Other products & SLA:
They will be not available for new agreement /
amendment processes

• SIM modules:
They will be not available during SIM Ordering

• Cellular Connectivity:
They will be not available during SIM Ordering

• APN/VPN/Radius
Subscription will be not available during product
activation
 Product Catalog View
Available Actions in Product Catalog – Attachment – Phase 1a

• Attachment can be added via internal

API, it will be added by CA support team
• All attachments are visible for all
Customer who use this Product Catalog
• Use Cases:
• General description of available products in
450c portfolio
• Other specific description like:
• APN forms
• VPN forms
• Technical specifications
Product Catalog View
Attachment in My service app
 Product Catalog View
Available Actions in Product Catalog – Attachment – Phase 1b

• Drag & Drop will be available

• Attachemnts can be added per product Phase
catalog or per product item 1b
Product Catalog View
Available Actions in Product Catalog - Phase 1b Phase
1b
10
Product vs sales processes
Salles process in IoT Connect
Sales process for SIM Cards
• Customer SIM order

Sales process for Cellular connectivity

• SIM Activation process

Sales process for Other Services

• Agreemend/Amendment process
• One-time Sale process

HLD - Salles process description - https://confluence.clm-comarch.com/x/LmwTBQ

End-to-end process diagram
Phase 1a/1b Phase 1b
• Product catalog • communication exchange
available in pdf file • attachments

Phase 1a/1b
• E-mail notification that new
amendment was implemented

Phase 1a/1b
• No sales process confirmation
Workshop-
18.03.22

Case Case Sales My Service

Management management Toolbox
• Customer register • 450 user review, • New Amendment • New product
new ticket: add some creation in draft implemented
• Product Inquire comments, accept stage • Customer pays for
request • New product added new product
to the amendment
• Price setting
• Verification
• Amendment
acceptance,
signature,
implementation
Agreement / Amendment process
Narrows the list of
Determines the
products available
Bill beginning
to the customer

Fits perfectly with

Verifies additional offers with price
dependencies „according to
quotation”

Enables invoice
level configuration
 Agreement / Amendment process

Find your customer and set up a agreement

for him

https://confluence.comarch.com/display/450/%5B1.1.3%5D+%5BPhase+1a%5D+Sales+process+and+Purc
hased+Products
Sales process for other Services
ONE-TIME Sale

 Customer will also create „product inquiry” ticket

 Sales user can use One-time sale process instead of agreement-amendment
 Cane be used only for „One-time fee” price type

Find your customer and register one-time sale

11
E.ON Case
Questions to be answered
1. How many BU E.ON have?

2. Shall Each BU have an invoice?

3. What about SLA? Silver Gold both?

4. Who will pay for common services? Customer? BU 1? Everyone (prices shall be split)

5. Shall products be limited per BU? Which one? SIM modules, Cellular Connectivity? APNs?
Example hierarchy structure
E.ON case

1. Should the hierarchy in the IoT reflect the organizational structure of the company? I don't think so
Example hierarchy structure
E.ON case
Example hierarchy structure
E.ON case

Regional companies shall be registered as independed

company or BU?
Example hierarchy structure
E.ON case

Customer
Group

E.ON Customer
(Mother)

avacon LEW e.dis …..

Cost Center 1 Cost Center 1

Cost Center A2

Cost Center A1 Cost Center 2

Example hierarchy structure
E.ON case

Customer
Group

avacon LEW e.dis …..

BU 1
BU 2 BU 1

BU 1 BU 2
12
Questions
Developing the future