CSH Pharmaceuticals (Pvt.) Ltd.

Lahore
SOP No. ENG/GEN-002/01

STANDARD OPERATING PROCEDURE

ENGINEERING DEPARTMENT

Title: Maintenance request for break down / General complaints

Issue Date Review Date Supersedes Version No of Pages

March, 2019 ENG-005/01 01 04

Original : Quality Assurance Manager

Copies To : Engineering Manager
: Mechanical workshop

Prepared by Checked by Approved by Authorized by

Assistant Manager
Engineering Manager QA Manager Plant Director
Engineering
Date Date Date Date

CONFIDENTIALITY: All the SOPs should be treated confidential and shall not be shown to unauthorized persons
 CSH Pharmaceuticals (Pvt.) Ltd. Lahore
SOP No. ENG/GEN-002/01

1. OBJECTIVE
To define and explain the formalized system of generation of Maintenance Requests

2. REASON
To provide an authorized document to carry out the maintenance jobs

3. SCOPE
This procedure is applicable to all Departments at CSH Pharmaceuticals (Pvt.) Ltd. Lahore.

1 ROLES & RESPONSIBILITIES

Roles
Senior Officer / Supervisor
Engineering Manager
Quality Assurance Manager
Responsibilities
 Execution of preventive maintenance / Maintenance complains
work orders, updating of maintenance information and
generating all relevant reports.
 To approve the SOP prior to its use and ensure
implementation of this SOP.
 To ensure that all routine operations and activities in their
area are documented by SOPs
 To ensure implementation of this SOP.
 To ensure that the procedure follows the details noted in
the SOP.

4. PROCEDURE
4.1 ROUTINE / ON LINE MAINTENANCE

4.1.1 Area Incharge (All Departments) will send the Maintenance Request to the Engineering
department i.e. (Mechanical, Electrical and A/C or Civil ) through hard copy. (Appendix – I)
4.1.2 Keep record of maintenance request copy after delivering Maintenance request to engineering
department.
4.1.3 The Incharge of the section (Engg.) will communicate with the Area Incharge.
4.1.4 Area Incharge will issue the permit to work (PTW).
4.1.5 The concerned person is allowed to carry out the work as per instruction mentioned on the
PTW.

Prepared By: Checked By: Page 2 of 4

Date: Date:
 CSH Pharmaceuticals (Pvt.) Ltd. Lahore
SOP No. ENG/GEN-002/01

4.2 OTHER MAINTENANCES

All maintenances other than routine / on line should be carried out according to following procedure.

4.2.1 Engineering Manager will communicate regarding maintenance through e-mail.

4.2.2 Area Manager will discuss about the work with the Incharge of concerned area.
4.2.3 Engineering Manager will after getting confirmation from concerned department, mark the
job to relevant section (Engineering).
4.2.4 The section Incharge (Eng) will communicate with the Incharge of area where work is to be
done.
4.2.5 The Area Incharge will issue the permit to work (PTW).
4.2.6 The concerned person is allowed to carry out the work as per instruction mentioned on the
PTW.

5. VERSION HISTORY: -
This SOP, Supper sides the SOP No.ENG-005/01 with the following changes
5.1 Roles and responsibilities are added before procedure.
5.2 Procedure is revised and made concise
5.3 References added

6. REFERENCES
 Guidance for the preparation of Standard Operating Procedures ,U.S EPA Current version

9. LIST OF APPENDEX
 Appendex-1, Maintenance Request form

Prepared By: Checked By: Page 3 of 4

Date: Date:
 CSH Pharmaceuticals (Pvt.) Ltd. Lahore
SOP No. ENG/GEN-002/01

Appendix – I

MAINTENANCE REQUEST FORM

Department: Priority:

Requested By: Date: Time:

Received By: Date: Time:

Sr. Machine/Equipment /
Nature Of Problem Remarks
No. Area

Job Handed over to: ______________Job Completed By: Verified By: