PERCAKAPAN ORDER TAKER

•Step 1 : Tamu ke order taker

OT: Good afternoon order taker (...) Speaking how may i assist you?

G : Good afternoon, i have dirty clothes i want to laundry them

OT: May i have your name and your room number?

G : My name is Smith, my room number 201

OT : When we should take your laundry?

G : Right now please..

OT : Alright sir, our valet Will take your dirty clothes right now. Thankyou Good Afternoon

•Step 2 : Valet ke Tamu

V : (Ketuk pintu 3 kali) Valet laundry, Good Afternoon!

G : (Membuka Pintu)

V : Good Afternoon, Sir. I am (...) from laundry department.

G : Please come in.

V : Thank you very much. Do you have any laundry this afternoon, sir?

G : Yes, I have. Here you are.

V : Allow me to check your laundry items, sir

G : Sure.

V : Well Sir, you have one T-shirt, one shirt, and one handkerchief. The total is three items. Is that
correct?

G : Yes.

V : All right. Do you have any special instruction on your cloths, sir?

G : No.
V : Okay. Would you like your clothes to be washed machine wash, dry wash, or hand wash?

G : Machine wash, please.

V : Certainly, sir. What kind of service would you like for your laundry? We have regular service and
express service.

G : What are differences between the two?

V : If you use regular service, your clothes will be picked up at nine in the morning and will be returned
at six in the evening on the same day. This service costs a normal price.

G : Okay.

V : For the express service, your laundry will finish in two hours only. You must pay 100% extra charge if
you’d like to use this service.

G : I’d like regular service then since I won’t be leaving until next week.

V : Very well, sir. May I repeat your request?

G : Yes, please.

V : Okay, so you have one T-shirt, one shirts, and one handkerchief. You’d like your laundry to be
washed by machine, and you pick the regular service. Is that correct?

G : Yes.

V : All right, sir. Thank you very much for using our laundry service. I’ll see you again at 6 pm to return
your clothes. Have a good day, sir

G : Thanks. You too.

•Step 3 : Mengembalikan pakaian/laundry kepada tamu

V : (Ketuk pintu 3 kali) Valet Laundry, Good morning!

G : (membuka pintu) Yes..

V : Excuse me Mr. Smith, i'm (...) Form laundry department. I would like to send back your laundry

G : Yes, Come in

V : Would you check your laundry please..

G : Yes, Alright. How much for the total price?

V : it is about fourty nine thousand and six hundred and ten rupiah (Rp. 49.610)

G : Yes, Alright

V : Would you like to pay by cash or enter to room bill?

G : i will pay by cash

V : would you like to sign in here please..

G : sure

V : Thankyou Mr. Smith have a nice day!