PROCEDURE CHECK OUT

CONVERSATION

NO PROCEDURE CONVERSATION
Memberi salam kepada tamu/ Greetings
1 Rafida : good morning, how may help you ?
Guest : good morning, yes i wanna check out.
Rafida : may i have your key, please?
Guest : here you go..
Konfirmasi detail data tamu tentang Rafida : alright, may i know your room number ?
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nama , nomor kamar dan kunci kamar
Guest : its 1338
Rafida : Mr. John Smith from room 1338, is that
right ?
Guest : yes, it is
Periksa kembali tanggal Rafida : alright, Mr. John Smith room booked from
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keberangkatan/tanggal check out September 2nd until 6th. Is that correct?
Guest : yes that's correct
Periksa keterlambatan keberangkatan Rafida : alright sir, i'm sorry because you late check
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(Late Check Out) out. You should pay extra charge
Guest : yes sure.
Rafida : Yes Sir. You will be charged 50% of the
room price, Rp.300.000 for late checkout.
Guest : Okay, that's fine.
Ijin untuk mempersiapkan Guest bill dan Rafida : alright sir, Let me just print you a receipt.
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Supporting guest bill (Chits of bill) dari bill Please wait a second and I’ll give you your receipt.
rack. Here you go.

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PROCEDURE CHECK OUT
Startup Checklist

Guest : Thanks
Periksa keterlambatan pembebanan (Late Rafida : Ms. Smith do you consume mini bar in last
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Charge) your transaction?
Guest : Yes...i pick 1 soda
Rafida : All right mam, wait a second I will call
housekeeping to check your mini bar.
Rafida : Ms. Smith our housekeeping said that you
consume 1 soda, the price is Rp. 50.000 And you
have late check out so i will charge you 50 % from
room rate.
Guest : Okay
Meminta tamu untuk memeriksa Guest Rafida : alright mam, this is your bill. Please check it
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Bill dan pemakaian transaksi terakhir first.
Guest : yes, this is right
Meminta tamu untuk menanda tangani Rafida : alright sir, please sign in here
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guest bill jika setuju dengan semua
Guest : yes, sure.
transaksi pemakaian tamu
Menyelesaikan pembayaran tamu
9 Rafida : Ms. Smith you have last balance are Rp.
- Tamu membayar jika transaksi 350.000. How do you will pay by cash or credit?
tamu melebihi total Prepayment Guest : I will pay by cash
tamu Rafida : Alright Ms. Smith
- Hotel mengembalikan uang
Guest : yes, here it is
deposit (Refund) jika masih tersisa
Rafida : alright mam, thank you
prepayment tamu atau total
Guest : yes, no problem
pembayaran tamu (-) /minus
sebelum nominal jumlah
pembayaran
Cont. – Rp. 500.000
Menawarkan layanan keberangkatan Rafida : alright sir, do you need a taxi or any help
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PROCEDURE CHECK OUT
Startup Checklist

tamu, meliputi transportasi meliputi; with your bags?

- Private car Rp. 250.000 Ke airport
Guest: Yes, please. I need a cab to take me to the
- Free shuttle bus to airport dan Monas railway station.
- public Taxi Rafida : Please wait.. I’ll call the cab
Guest : yes, thank you.
Menawarkan layanan Reservasi untuk Rafida : alright mam, do you wanna book for the
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masa yang akan datang. next reservation ?
Guest : No, thank you
Ucapkan selamat jalan dan terima kasih Rafida : Thank you, mam. I hope you will be back to
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dan permohonan tamu akan kembali. visit us again soon. Have a nice day.
Guest : yes i will, have a nice day too

Nama : Rafida Rahma Aulia

Kelas : XII APH 3
No. Absen : 25