Document Title:

Doc Code: AFX-IMSP-CAR-03

Issue Date: 01-FEB-2023

CONTROL OF NON-CONFORMANCE,
AND CORRECTIVE ACTION Issue No: 01

Revision No: 00

Page 1 of 3

TABLE OF CONTENTS
1.0 PURPOSE...................................................................................................................................2

2.0 SCOPE.......................................................................................................................................2

3.0 ABBREVIATION..........................................................................................................................2

4.0 RESPONSIBILITIES......................................................................................................................2

5.0 PROCESS................................................................................................................................2-3

6.0 RECORDS...................................................................................................................................3

Record of Prepared By Reviewed By

Revision Date Approved By
Changes

Mr. Mohammad Shakeb Ahsan

Mr. Adil Abdulkhader Mr. Meer Taqui Ali

00 01-02-2023 Initial Issue IMS Representative General Manager Chief Executive Officer

Printed copies are uncontrolled unless stamped. Un Authorized copying is strictly prohibited.
 Document Title:
Doc Code: AFX-IMSP-CAR-03

Issue Date: 01-FEB-2023

CONTROL OF NON-CONFORMANCE,
AND CORRECTIVE ACTION Issue No: 01

Revision No: 00

Page 2 of 3

1.0 PURPOSE
To control nonconforming situations in the Organization. It includes the activities pertaining to processing of the
nonconformance, acting to eliminate recurrence and recording the decisions.
2.0 SCOPE
It is applicable for all non-conformances in the organization.

3.0 ABBREVIATION
3.1 AFX – Affix Scaffolding W.L.L
3.2 IMS – Integrated Management System (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018)
3.3 CAR – Corrective Action Request
4.0 RESPONSIBILITIES
4.1 IMS Representative
4.2 Departmental Heads
5.0 PROCESS
5.1 Non-Conformances during Internal Audits
5.1.1 The auditee will arrive at decisions to rectify the root causes for the non-conformances. Advice/ assistance /
instruction from across the organization/ top management will be sought by the auditee if needed. The root
cause as well as correction and corrective action will be recorded with probable date of completion.
5.1.2 The auditor will follow up closure of CAR and record verification results in the CAR form. The delays in closure
will be brought to the attention of the IMS Representative.
5.2 Non-Conformances during Works
5.2.1 When any employee identifies a nonconforming situation, (This may be related to product/ process quality or
HSE issues it shall be recorded in a ‘Corrective Action Report available with IMS Representative or
Departmental heads. The IMS Representative or Departmental heads initiates the nonconformance corrective
action process as follows:
5.2.1.1 Provide advice to eliminate the cause of nonconformity.
5.2.1.2 Authorize its use, release, or acceptance under concession by authority, and where applicable, by the
customer; and
5.2.1.3 Act to preclude its original intended use or application.
5.2.2 Any nonconforming service resulting in corrective action will be subject to re-verification to demonstrate
conformity to the requirements.

Printed copies are uncontrolled unless stamped. Un Authorized copying is strictly prohibited.
 Document Title:
Doc Code: AFX-IMSP-CAR-03

Issue Date: 01-FEB-2023

CONTROL OF NON-CONFORMANCE,
AND CORRECTIVE ACTION Issue No: 01

Revision No: 00

Page 3 of 3

5.2.3 When nonconforming service is detected after delivery or use has started, the IMS Representative will act
appropriate to the effects of the nonconformity. This may include completing the process, treating it as a
customer/ interested party complaint.
5.3 Non-Conformances after service
5.3.1 When a customer brings a non-conforming situation to the notice, the concerned departmental in charge will
record it in the customer complaint register and will initiate the nonconformance correction process as
follows:
5.3.1.1 Provide advice to a nominee to take action to eliminate the nonconformity.
5.3.1.2 Authorize to continue practice or acceptance under concession by authority, and where applicable, by
the customer.
5.3.1.3 Take action to preclude its original intended use or application.
5.3.2 The decision will be recorded in the column provided in the Corrective Action Report. Any nonconforming
service resulting in corrective action will be subject to re-verification to demonstrate conformity to the
requirements.
5.4 Corrective Action
5.4.1 All the type of issues will be properly investigated, and mitigation actions will be taken by appropriate in
charge for the prevention and continual improvements.
5.4.2 The Corrective Action Report log is maintained by the IMS representative with the updated status.
6.0 RECORDS
6.1 Corrective Action Report AFX-IMSF-CAR-01
6.2 Corrective Action Log AFX-IMSF-CAR-02

Printed copies are uncontrolled unless stamped. Un Authorized copying is strictly prohibited.