Rohan Kumar Sharma

Customer Service Officer

Railway Colony, Chandmari, PO - Asansol 2, PS - Asansol North, 713302 Asansol, India

rohansharma9251@gmail.com 8436679365 29/03/1999 Indian Unmarried

Profile Summary
Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile.
Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Dedicated
to increasing sales by providing the ultimate customer experience. Several years of experience in various retail
settings with a proven track record of job success.

Professional Experience

Customer Service Officer, Quess Corp Ltd ( Jiomart B2B) 11/2021 – present | Asansol, India
Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns
and determine suitable type and quantity of company inventory items.
Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Communicated with suppliers to negotiate best pricing on apparel and accessories
Sourced new vendors in effort to boost range of products offered in store locations while reducing costs
through strategic contract negotiations.
Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales
and profits.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe
working environment.
Working in Field Market to collect Orders from merchant for Jiomart B2B buisness.
Focusing to increase the order Line to generate good Value for buisness.
Focusing to increase Grocery & FMCG products order for grow order basket size.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and
resolving concerns.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Responded to customer requests for products, services and company information.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Doing Onboarding for Jiomart B2B
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company
changes.
Answered constant flow of customer calls with minimal wait times.
Brand Promoter, 07/2019 – 10/2021 | Asansol, India
NM Ingenious Management Service Pvt Ltd ( Dhara Edible Oil)
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Maintained records related to sales, returns and inventory availability.
Completed orders and organized product deliveries to meet customer timetables.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Processed product returns and assisted customers with other selections.
Increased sales by offering advice on purchases and promoting additional products.

Skills
Representative experience, Teamwork and Collaboration, Active Listening, Sales, Team Building,
Decision Making, Problem Solving

Education
Higher Secondary, Balbodhan High School 2021 | Asansol, India

Madhyamik, Balbodhan High School 2019 | Asansol, India

Languages

Hindi Bengali
English

Interests
Listening Music, Surfing Internet, Playing Cricket