Room Reservation Dialogue

Receptionist: Hello. Grand Hotel Bangkok. May I help you?

Tourist: Hello. Yes, I’d like to find out about your room rates in December, please.

Receptionist: Do you have specific dates in mind?

Tourist: Yes, we’re thinking of coming up on the 25th of December and staying for about a week, going
back on Tuesday the 2nd or Wednesday the 3rd of January.

Receptionist: I see, sir. What kind of room would you like?

Tourist: A family room.

Receptionist: For how many people would that be?

Tourist: Well, there’s myself, my wife and our two children. They’re 7 and 5.

Receptionist: There are various options. We could do a double for you and your wife, and a room with
two singles for your children.

Tourist: How much is that one?

Receptionist: That would be 1600 THB per room per night.

Tourist: I see, are the rooms adjacent?

Receptionist: Let me check that... Sorry, they aren’t.

Tourist: Oh... Is it possible to have a family room for all of us?

Receptionist: Yes, that is a possibility. Just let me check those dates for you.

Tourist: Yes, I appreciate that.

Receptionist: Mmm We do have some rooms available for those dates.

Tourist: Great! And how much would the family room be?

Receptionist: It is 2100 THB for the one with balcony, and 1900 THB for the one without.

Tourist: Is the breakfast included?

Receptionist: The price includes coffee or milk, and juice. We do have a buffet for an extra 200 THB per
day.

Tourist: Great! I would like to book the room with balcony, and add the buffet option for the breakfast.

Receptionist: Certainly sir, may I have your name and contact number for the booking?

Tourist: This is Mr. Mike Johnson. That is J-O-H-N-S-O-N. The contact number is 609094839.

Receptionist: Okay, let me make sure I got that: Mr. Mike Johnson. Family room with balcony, plus the
buffet option. Is that correct?
Tourist: Yes, it is. Thank you.

Receptionist: Let me give you your confirmation number. It’s 673892. I’ll repeat that: 673892. Thank you
for choosing Grand Hotel Bangkok. We look forward to seeing you on December 20th. Have a nice day.

Tourist: You too.