BÁO CÁO CÁC HOẠT ĐỘNG CSR CỦA AIA VN

AIA confidential and proprietary information. Not for distribution.

Nội dung báo cáo

1 Giới thiệu về báo cáo viên

2 Giới thiệu về AIA

3 Các hoạt động CSR của AIA-VN

4 Cách thực hiện CSR

5 ESG – Môi trường, Xã hội và Quản trị doanh nghiệp

6 Q&A

2
Giới thiệu về báo cáo viên

3 AIA confidential and proprietary information. Not for distribution.

Giới thiệu về báo cáo viên

4 AIA confidential and proprietary information. Not for distribution.

Giới thiệu về báo cáo viên

5 AIA confidential and proprietary information. Not for distribution.

Giới thiệu về Tập đoàn AIA

6 AIA confidential and proprietary information. Not for distribution.

Giới thiệu về Tập đoàn AIA

7 AIA confidential and proprietary information. Not for distribution.

Giới thiệu về AIA Việt Nam

Số liệu cập nhật 31/12/2021

8 AIA confidential and proprietary information. Not for distribution.
Giới thiệu về AIA Việt Nam

9 AIA confidential and proprietary information. Not for distribution.

Số liệu cập nhật 31/12/2021
Các hoạt động CSR của AIA-VN (2012-2022)

10 AIA confidential and proprietary information. Not for distribution.

Các hoạt động CSR của AIA-VN (2012-2022)

• Thống kê số liệu tài trợ

• Các nguồn đóng góp

• Các loại hình tài trợ

• Các đối tác thực hiện

• Các số liệu khác

11 AIA confidential and proprietary information. Not for distribution.

Các hoạt động CSR của AIA-VN (2012-2022)

Số liệu cập nhật 31/12/2021

12 AIA confidential and proprietary information. Not for distribution.
Các hoạt động CSR của AIA-VN (2012-2022)

Số liệu cập nhật 31/12/2021

13 AIA confidential and proprietary information. Not for distribution.
Các hoạt động CSR của AIA-VN (2012-2022)

Số liệu cập nhật 31/12/2021

14 AIA confidential and proprietary information. Not for distribution.
Cách thực hiện CSR

1. Lên kế hoạch thực hiện CSR

2. Các thủ tục nội bộ và với đối tác

3. Cách thực hiện một sự kiện CSR

4. Lợi ích của việc thực hiện CSR

5. Khác

15 AIA confidential and proprietary information. Not for distribution.

Cách thực hiện CSR (Kế hoạch)

16 AIA confidential and proprietary information. Not for distribution.

Cách thực hiện CSR (Kế hoạch)

17 AIA confidential and proprietary information. Not for distribution.

Cách thực hiện CSR (thủ tục)
Các thủ tục nội bộ và với đối tác:

a. Thủ tục nội bộ:

+ Bảng kế hoạch tổng thể (CSR master plan)
+ Form đề xuất (Proposal)
+ Các form khai báo nội bộ

b. Với đối tác:

+ Bản thoả ước (Due Diligence)
+ Hợp đồng
+ Biên bản thanh lý hợp đồng
+ Danh sách ký nhận

18 AIA confidential and proprietary information. Not for distribution.

Cách thực hiện CSR
Cách thực hiện một sự kiện CSR:
+ Thời gian
+ Địa điểm
+ Thành phần tham dự
+ Nội dung chương trình
+ Trang trí và thiết kế
+ Điều phối tại sự kiện
+ Tổng kết (biên bản thanh lý, danh sách ký nhận, rút kinh nghiệm)

19 AIA confidential and proprietary information. Not for distribution.

Lợi ích của việc thực hiện CSR
1. Lợi ích cho cộng đồng:
+ Hàng chục ngàn trẻ em, người dân được hưởng lợi mỗi năm
+ Góp phần giảm thiểu ô nhiểm môi trường
2. Lợi ích cho chính quyền địa phương:
+ Góp phần giảm thiểu học sinh bỏ học, ổn định kinh tế, an sinh xã hội và giảm bớt ô nhiểm môi trường
+ Thu hút nhiều doanh nghiệp đầu tư về địa phương
3. Lợi ích cho doanh nghiệp:
+ Gia tăng doanh số, dễ bán hàng hơn
+ Gia tăng lượng khách hàng trung thành
+ Giảm chi phí quảng cáo, tăng lợi ích cho khách hàng và doanh nghiệp
+ Được nhà nước, chính quyền địa phương và các tổ chức ghi nhận đóng góp

20 AIA confidential and proprietary information. Not for distribution.

Lợi ích của việc thực hiện CSR

21 AIA confidential and proprietary information. Not for distribution.

Lợi ích của việc thực hiện CSR

22 AIA confidential and proprietary information. Not for distribution.

ESG – ENVIRONMENTAL, SOCIAL & GOVERNANCE

AIA’s ambition is to be a global industry leader in ESG, shaping a sustainable future for
the communities we serve and creating long-term value for all our stakeholders.
Group ESG
Statement
Our ESG Strategy is realised by improving healthcare standards and wellness levels, by green
operations, driving sustainable investing, supporting our people culture, and effective governance.

OUR ESG STRATEGY IS BUILT ON FIVE PILLARS

Health & Wellness Green Operations Sustainable Investment

Group ESG
Strategy
People and Culture Effective Governance

AIA confidential and proprietary information. Not for distribution.

Pilar 1 – Health & Wellness

To help millions of Vietnamese people have healthier longer better lives via
life and health solutions that improve living standards physically, mentally
and financially

AIA confidential and proprietary information. Not for distribution.

24
2021 ACHIEVEMENT – HEALTH & WELLNESS

Cross-functions
1. AIA Viet Nam Runner Club (since Mar 2021)
2. PMCM launch – June 2020 (Medix)

MKT AD
1. Your gym your body Covid-19 Social campaign 1. Running with CEO, HOT, GAD: Quang Nam (
2. Spurs Coaching Corner Mar/21), Nghe An,(May/21) Bac Ninh ( Apr/21) –
3. Kids Football Camp (collaborated with AD) under AIA Vietnam Runner Club initiative
4. Vitality Community 2. Kids football camp (“Sut” programme – with MKT)
5. Product Launchings: UL4, ILP3, CHR, HSIL
7. Song Festival PD
8. Thuan Tu Nhien Cook Book 1. Health and nutrition tips online events – lockdown
time
H&W 2. Football Camp (2020-2021)
1. PMCM 3. Running club (Mar 2021)
4. Vaccine and health protection during covid for sales
team and customer – lockdown time
5. Morning run in Blanc Outing- May 2021

CO
1. Green liv vs e-policy (1 tree planted per e-policy)
AIA confidential and proprietary information. Not for distribution.
2022 - 2025 ESG STRATEGY
Vision: To help millions of Vietnamese people have healthier longer better lives via life and health solutions that improve living
standards physically, mentally and financially

Key priorities/factors Success metrics Action Plan

measurable

2021 2022 2024 • Run IMCs to promote HLBL lifestyles: Pink Run + YBYG
Increase Health Awareness • Leverage salesforce to be Health ambassadors
Engagements 3M 18M
• Engage 10 million people to help them have • Sponsor Gov Health related initiatives
healthier, longer, better lives Subscribers (health • Asia’s Healthiest School Initiative
200K 1.2M
platforms) • Mass HLBL content hub + Health Education + Health advices + Wellness
online assessment tools

2021 2022 2024 • Launch 4 Freemiums with ‘Lite’(*) Telemedicine & Mental health
Provide Personalized Protection Comprehensive
967K 1.14M 1.58M • Launch Digital direct: Major CI, Health, Accident & Disability with partial
• Develop affordable, bitesize Health protection
health services
propositions
Bize sized protections 800K 3.4M • Launch UL4 fully integrated with Vitality & PMCM
• Build connected, health-led customer
• Launch H100 (Gen 2) fully with PMCM, Telemedicine, chronic DM
engagement
• Launch Family proposition (multi-lives under 1 Health/CI policy)

Extend Quality Service & Care 2021 2022 2024

• Build up Health provider network
• Develop differentiated H&W services Lives Eligible 1M 2M • Create Health & Wellness Advisory Service
across PPDTR journey • Organize Health Ambassador Training Program
• Extending H&W ecosystem • Bring in Telemedicine, Mental Wellness care, chronic disease
management

2021 2022 2024

Drive Better Health Outcome Lives covered 70K 370K • Vitality at the center of Health & Wellness
• Integrate products & services to
Claim Beneficiary 200K 400K

AIA confidential and proprietary information. Not for distribution.

2022 ESG STRATEGY

Cross-function
1. Vitality launching in 2022
2. AIA One Billion (AOB) – Feb 2022
3. Wellness Community (Always On) - Jan
4. Asian Healthiest Schools Programme - TBD
5. AIA Virtual Run (AIA Runner Club) – Q2

MKT PD:
1. Pink Run – Q4 1. Offline Physical Health: organized for PD Staff – TBC
2. AIA Virtual Brand Day - Feb 22 about timeline and content: Blanc Running Day - 11 Jan;
3. AIA U100 – Q2 Jump Arena; Stand-up Battle Boarding; etc.
4. Pride Month Q2 2. Online Dare Challenge: held every month applied to all
5. Son Doong Challenge Q2 IOIS and PD Staff:
Feb – Plank & Virtual Event Day / Mar- Push up
H&W Apr: Squats / May: Burn Calories / Jun: Step Challenge
1. Vitality (engagement programmes & Integrated products) - Sept Jul: Health drink/ Aug: Jump / Sep: Fitness Challenge by name
22 Oct: Fit up / Nov: Wall sit / Dec: Bunny Hops
2. Telemedicine - Q3/4 22 3. Offline Mental health: organized for PD Staff – TBC about
3. Health ambassador training programmes - Q4 22 timeline and content: Tet gathering; blood donation; charity; etc.
4. Mental health 2023
CO
1. Green liv vs e-policy (Continued)

AIA confidential and proprietary information. Not for distribution.

Pilar 2 – Sustainable Operations

1 ECR Green Operations

2 Digital Transformation

AIA confidential and proprietary information. Not for distribution.

28
ECP – AIA VN 2021 ACHIEVEMENT: SUSTAINABLE OPERATIONS

CSR activities highlight:

1. Environment protection campaign for the public (focused on kids):
• 100% CSR activities integrated with healthy living and environment
protection elements (highlighted in releases, branding items and mass
media etc.)
• Serial cycling events organized, calling for people to participate in healthy
living campaign by cycling daily and sponsoring bicycles for children with
more than 3,000 bikes donated in 2021. 14,937 beneficiaries and 12,094
voluntary work hours
2. Recycling enhancement:
• 100% materials for CSR events are recyclable (using non-woolen bags as
promotion items).
• 100% participants fully engaged and committed.
3. Plant trees: Supporting the call of PM planting 1 billion trees in 5 years
with 10,000 trees planted by AIA VN in 2021.

29 AIA confidential and proprietary information. Not for distribution.

ECP – AIA VN 2021 ACHIEVEMENT: SUSTAINABLE OPERATIONS
Green Operations:
1. Energy saving:
• 100% Led lighting used when renovating offices in 2021
• Maximizing natural lighting and flexible working space and resources
2. Eco- friendly layout, furniture and materials for all new offices
3. Zero waste:
• All new offices installed with water purifier replacing plastic bottled water; Using glass
bottles and paper cups at all offices
• The consumption of plastic bottled water in 2021 decreased 54,54% compared to 2020

4. Environment protection habits/awareness education at work

• Green corners in offices and staff events integrated with related elements (e.g Christmas decoration with recycled
materials, used papers; used smart devices donation campaign).
• Maximizing paperless operation: Printing paper consumed: -50% YoY in 2021 and -65% vs. 2019.
• Promote and maximize hybrid/mobile working to reduce emission (e.g Travel km of 2021 decreased by 50% YoY and -
70% vs. 2019).
30 AIA confidential and proprietary information. Not for distribution.
ECP - AIA VN 2018 - 2021
ACHIEVEMENT: CSR ACTIVITIES

CSR Activities
Environment protection
campaign for the public Recycling enhancement Plant tree
Year (focused on kids)
Vol. working Trees
Events Beneficiaries Attendees
hours planted

2018 95 8,152 21,328 31,035

-
2019 81 7,175 30,270 27,876
-
2020 111 12,721 21,476 41,904
-
2021 119 14,937 10,856 12,094 10,000

Total 406 42,985 83,930 112,909 10,000

31 AIA confidential and proprietary information. Not for distribution.

ECP - AIA VN 2018 - 2021
ACHIEVEMENT: GREEN OPERATIONS

Green Operations
Zero waste Energy saving
Year
Plastic bottle Printing paper
Travel km
consumed consumed
2019 NA  40,833 6,500,000

2020 11,272 31,670 3,000,000

2021 5,454 15,110 1,791,546

32 AIA confidential and proprietary information. Not for distribution.

2021 ACHIEVEMENT

[Buy] e_Submission [Services] e_Submission [Claims] eSubmission

Paperless & 350,000 600,000 160,000
Digital 300,000 500,000 140,000
120,000
250,000
transformation 200,000
400,000
300,000
100,000
80,000
150,000
200,000 60,000
100,000 40,000
50,000 100,000 20,000
- - -
2019 2020 2021 2019 2020 2021 2019 2020 2021
Increase
Sum of Buy_submission Sum of Service_submission Sum of Claims_submission
digitalization and
Sum of Buy_esubmission Sum of Service_esubmission Sum of Claims_esubmission
automation to
reduce the usage of 63% ~17 ~48
paper and need for + cases submitted % servicing cases % claim cases submitted digitally
business travel. digitally in 2021 submitted digitally in 2021 in 2021, dramatically increased
compared to previous years.

Customer • Data Privacy policy & Data Protection standard in-place, up to International Standard
information • Multi-layers data loss prevention controls i.e Azure Information Protection, McAfee, Zscaler.
• 24/7 data leakage incident monitoring. 100% alerts were reviewed.
control, Cyber • 100% third-parties went through data privacy due diligence process
Security & • Mandatory Information Security Awareness for 100% employees
Privacy • Security solutions are leaders per Gartner ranking.

AIA confidential and proprietary information. Not for distribution.

2022 - 2025 ECP – AIA VN ESG STRATEGY: SUSTAINABLE OPERATIONS

[What is your vision?]

Key priorities/factors Success metrics Action Plan

measurable
2021 2022 2025
• Action Plan 1: Continue to call for bicycle sponsorship donations
Bicycle donation 3,000 3,000 3,000 from customers, agencies and employees
• Action Plan 2 : Commit 2,000 – 3,000 bikes, 50-100 free insurance
Promote environment protection contracts to hand to the kids in VN each years.
No. of attendees 10,856 14,000 20,000
campaign for the public • Action Plan 3: Combine with MKT and HR’s health & wellness
programs to increase employee and customer engagement year over
Working hours 12,094 15,000 20,000 year.
• Action plan 4: Involve more and more stakeholders to volunteer to do
the working hours to promote the AIA health & wellness events.

2021 2022 2025 • Action Plan 1: Call staff, agents and customers to donate used
Used laptop/ tablet computer/tablet equipment to repair and give back to students in
donation 50 150 300 difficult areas
• Action Plan 2 : Work with IT department to take advantage of
Recycling enhancement
No. of news report 20 30 liquidated old used computer/laptop to repair and reuse for
sponsorship
• Action Plan 3: Implement widely communication events to donate
equipment to students across the country with 20-30 news report.

2021 2022 2025

• Action Plan 1: Raise fund from customers, agencies, staffs
Planting trees Planting trees 10,000 13,000 13,000 • Action Plan 2 Work with local government to cooperate in
environment protection
• Action Plan 3: Carry out planting 13,000 trees in protection forests
Oxygen (kg) 157,818 205,164 205,164 • Action 4: Well communication to all staff to go to planting tree events.

AIA confidential and proprietary information. Not for distribution.

2022 - 2025 ECP – AIA VN ESG STRATEGY: SUSTAINABLE OPERATIONS (cont’d)

[What is your vision?]

Key priorities/factors Success metrics Action Plan

measurable

2021 2022 2025

• Action Plan 1, Using glass bottle and recycle paper cup
Zero waste: Plastic bottle consumed 5,454 3,000 1,000 • Action Plan 2: install water filter machine in all current & new sites
1/ Decreasing plastic bottle • Action Plan 3: Communication to staff to limit print out and print 2
2/ Decreasing printing paper Printing paper consumed sides. Collect used paper to send to recycle manufacturer.
15,000 12,000 10,000
(sheet)

Energy saving 2021 2022 2025 • Action Plan 1: Using 30% furniture made with recycle material
Travel mileage (km) 1,791,546 1,300,000 1,000,000 • Action Plan 2: Maximize MT/online meeting to decrease travel, Carry
out hybrid working 60% working at office
Hybrid working Pilot phase 100% 100% • Action Plan 3: Well communication to all staffs to save energy, turn off
in Q4 offices offices electricity after using.
100% new 100% 100% • Action Plan 4 :Using electricity saving equipments & maximize natural
Using LED light light &100% using electricity saving led light in renovation
offices offices offices

AIA confidential and proprietary information. Not for distribution.

2022 - 2025 ESG STRATEGY

What is your vision?

Key priorities/factors Success metrics Action Plan

measurable

2021 2022 2024

• Build Digital platform & product and Sale journey- Mega App, UAMS,
% STP Buy <To be iRecruit (iJob), iCampus, iManage
Paperless & Digitalization 40% 90%
updated> • Establish single view of customers and provide seamless customer
• Increase % STP Buy, Services and Claims journey - Customer Super App (called MyAIA)
<To be
% STP Services 40% 95%
updated>

<To be
% STP Claims 45% 90%
updated>

2021 2022 2025

Customer information control, Cyber
Security & Privacy Data protection controls 80% 90% N/A • Action Plan 1
Key priorities/factors 1 • Replace McAfee
Action Plan 2 DLP with ForcePoint DLP
• Coverage and effectiveness of data High-risk Data loss
• [Description] 0 0 N/A • Optimize data
Action Plan 3 loss detection & review rules.
protection controls incident
• Number of high-risk data loss incident

AIA confidential and proprietary information. Not for distribution.

2022 ECP – AIA VN ESG STRATEGY: CSR

CSR Activities:
1. Promote environment protection campaign for public
• Call agencies, customers and staffs to participate in contributing to the donation fund and participate in 100% CSR
events
• Continue to donate 3,000 bicycles, 100 free insurance contracts and thousands of school learning tool sets to under-
privilege pupils nation-wide
2. Recycling enhancement
• Continue to collect used smart devices which released from companies, stakeholders to refurbish and then donate for
pupil in their online learning.
• Alert the awareness of at least 85% staffs and agencies to pay attention to the ESG activities of AIA
3. Plant green trees: Continue to plant at least 13,000 green trees per year in mangrove protection forests in VN

37 AIA confidential and proprietary information. Not for distribution.

2022 – STRATEGY: OPERATIONS & DIGITAL TRANSFORMATION
Energy saving
• 100% using electricity-saving Led lighting when renovating
all new offices in 2021
• Continue to focus on maximizing natural lighting
Eco- friendly layout, furniture and materials for all new offices
Digital transformation
• Build Digital platform & product and Sale journey-
Mega App, UAMS, iRecruit (iJob), iManage
• Establish single view of customers and provide
seamless customer journey - Customer Super App
(called MyAIA)

Zero Waste: Replaced all plastic bottles of water in current & Customer information control, Cyber Security &
new offices. Privacy
• Replace McAfee DLP with ForcePoint DLP
Environment protection habits/awareness • Optimize data loss detection & review rules.
• Maximizing paperless operation, limiting print-out, using 2
sides paper, carrying out electronic signature and approval
• Decrease travel, maximize hybrid/mobile working to reduce
emission.
38 AIA confidential and proprietary information. Not for distribution.
Pilar 3 – Sustainable Investment
(i) Decision making - assessment of
ESG factors in potential and actual
investee companies; specified
exclusions from, and specific
alignments in, AIA Vietnam’s Investment
Portfolios

(ii) Close monitoring & active

engagement with investee companies
Monitoring
Decision&making
Engagement
Aim for the best ESG practices is an effective mechanism to promote,
develop and enhance ESG-
related business practices, and

(iii) Continuously learning, training, and be

ready for the best ESG practices in
sustainable investment

AIA confidential and proprietary information. Not for distribution.

39
AIA VIETNAM INVESTMENT – ACHIEVEMMENTS IN 2020 & 2021

Engagement vs. Divestment

• Covid-19 Investee Engagement letters sent to all obligors to acknowledge the
2020 difficulties facing management teams and reiterate the importance of effective
corporate governance practices at this challenging time. Research Analysts to
produce consolidated summary of the feedback from the investee companies and
send the summary to Group
• Inform updated exclusions: coal mining, thermal power plants
• Engagement with Fund Managers on exclusions and ESG practices

• Corporate Governance Engagement letters sent to all bond issuers to collect data
& assess their corporate governance
• Officially apply exclusions to coal mining, thermal power plants.
2021 • Alignment with Fund Managers on divestments from coal mining, thermal power
plants
• Training on ESG scorecard for investee companies. Conduct the 1st ESG scorecard
by Dec 2021

AIA confidential and proprietary information. Not for distribution.

2022 - 2025 ESG STRATEGY

Aim for the best ESG practices in sustainable investment and engage to obligors and partners

Key priorities/factors Success metrics Action Plan

2021 2022 2025 • Seeking investment opportunities in renewable energy and green
Portfolio inclusions – climate solution
infrastructure, negative emission technologies (CDR), or qualified
financing (infrastructure/ green bond) % of Corporate Bond Portfolio NA 10% 25%
nature-based solution projects.

• Divestment of high emitting companies or emitting companies

Portfolio exclusions (Coal, Chemical, Oil
2021 2022 2025 without credible transition plans to reduce exposure to GHG
& Gas) Timeline commitment 100% 100% 100%
emissions
• Engage with Fund Managers to well prepare for commitment and
incorporate net-zero targets into their portfolios and mandates.

2021 2022 2025

Training by AIA Group 100% 100% 100%

• Set KPI
ESG training for Investment team • Panelist in ESG related events
Internal training Adhoc Quarterly Quarterly

Training/ Engagement by
Adhoc 1 pa 2-3 pa
local authorities

AIA confidential and proprietary information. Not for distribution.

2022 - 2025 ESG STRATEGY (cont’d)

Aim for the best ESG practices in sustainable investment and engage to obligors and partners

Key priorities/factors Success metrics Action Plan

2021 2022 2025

• Engagement with Issuers/ Fund managers to set targets and
Engagement events by Group 100% 100% 100% transition plans to reduce their emissions over time
Increase portfolio alignment • Analyst incorporate assessment of ESG risks and issues in
100% through
Obligors ESG scorecard 1st one 100% by Jul
annual review
research report/ ESG scorecard
• Encourage investee companies to outline mandatory ESG issues in
Fund Manager ESG DD NA 1st one 100% their voting policy and framework

2021 2022 2025 • Follow guidance of Group on Carbon footprinting measurement for
Carbon Footprinting Our Portfolio our investee companies
Follow
% of Corporate Bond Portfolio NA guidance of TBU • Aim to conduct carbon footprinting …% our investee companies by
Group 2025

2021 2022 2025 • Follow guidance of Group on measure climate impacts for our
Climate impacts investee companies
Follow
Timeline commitment NA guidance of TBU • Aim to conduct carbon footprinting by …% of our investee
Group companies by 2025
• Engage with Fund Managers to well prepare for commitment

AIA confidential and proprietary information. Not for distribution.

Pilar 4 – People & Culture

AIA confidential and proprietary information. Not for distribution.

43
AIA VIETNAM PEOPLE & CULTURE – ACHIEVEMMENTS IN 2020 & 2021

2020 & 2021 Environment

• Awarded Great place to work 4 years in a row since 2018

• Top quartile Gallup engagement score at 80th in 2021
• Enhance wellness for labor force from employees to agents that integrated between lifestyle & work life i.e. Health sharing sessions, EAP (Employee
Assistance Program)
• Digitalize and simplify processes, platform and e-learning (Flexa/ workday)

Social

Within AIA VN
• Enhance knowledge for employees to become helpful citizens (leadership, technology)
• Promote diversity and inclusion culture (60% of our Exco members and 51% employees out of 1,076 total employees are women)
• Ensure healthy and wealthy benefits & compensation package for employees across organization
To Vietnam society
• Support youth community by updating skillset / trend of market (Aisec youth community, Fullbright)
• Contribute to reduce “unemployment rate” of Vietnamese labor market from continuous recruitment

Governance

• Strictly comply labor laws and the rights of workforce

• Commit to Zero compliance
AIA confidential and proprietary information. Not for distribution.
AIA VIETNAM PEOPLE & CULTURE – KEY FOCUS IN 2022

A great workplace that creates career opportunities for

1
young Vietnamese people (S)

2 A business that focus on developing strengths and skills

for employees (S)

3 A reputable enterprise that adheres to labor laws and

protects labor rights for Vietnamese people (G)

AIA confidential and proprietary information. Not for distribution.

45
 AIA VIETNAM PEOPLE & CULTURE – 2022 – 2025 STRATEGY

Aim for purposeful culture to upskill employees and help them living HLBL then make an impact on Vietnamse labor market

Key priorities/factors Success metrics Action Plan

Leadership is strengthened to enable 2021 2022 2025 • “Love Your Strength” program
AIA Vietnam to achieve future working • E-learning i.e. TDA, learning round table (A2E)
• Learning hours • 30,978 • 31,000 • 35,000
needs • University mentoring & coaching by our senior management
• Coaching / mentor for hours hours hours
community both internal
and external • n/a • 100 hours • 200 hours

2021 2022 2025 •

Attract and approach to youth and Hybrid working model
digital savvy community through diverse Organic followers 14K 20K 30K • AIA Vietnam career site
platform and media • Employee Value Proposition
Seminars for community 20 25 35 • Welcome Home & Only with the AIA Campaign
• Sponsor/Partner with University and promote on Linkedin

2021 2022 2025

• Health and Well-beings with “Move well, Live well, Think well, Plan well”
92th • Live with Vitality
Our purposeful culture starts firstly with
Engagement (Gallup score) 80th 80th • Wellness Day
our people, help our people to resonate (vs target
HLBL personally in a meaningful way 75th)

HLBL adoption activities n/a 30% 70%

AIA confidential and proprietary information. Not for distribution.

Pilar 5 – Effective Governance

AIA confidential and proprietary information. Not for distribution.

47
2021 ACHIEVEMENT - EFFECTIVE GOVERNANCE

Board and Management Quality:

• The Board is being chaired by a non-executive member and one of Board members is an
independent and non-executive director. The Board comprises members whose had diverse
expertise in insurance, investment, legal and auditing in Vietnam and overseas markets. In
supporting for the Board on risk and control supervision, there are availabilities of other audit,
investment and risk committees. The Audit Committee is being chaired by an independent and
non-executive member.
• The Board met at least 4 times a year to update, review business performance, human
resource and risk and control supervision (acting through audit committee) and made
resolutions, where required, as per the voting rules in accordance with the Board Charters,
Audit Committee’s Terms of References, and local and AIA Group’s policies and procedures
without any audit observations.
• All board members has fulfilled their roles and responsibilities. All meeting minutes, materials
and resolutions are made and retained in an appropriate manner.
• Board approvals are in place for matters which subject to the Board’s approval under AIA’s
internal policies and procedures and/or local rules.

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2021 ACHIEVEMENT - EFFECTIVE GOVERNANCE

Ethics: The 2021 Gallup Survey score For 3 ethics related questions were maintained at high
scores of 4.5; 4.34; 4.43
• Tone of the top: Board of Director’s messages to staff & 2021 Leader Talk conducted by
EXCO/ SMT;
• Ethical Sales force: Annual certification of compliance obligation for all staff in Agency & PD
management
• Ethical supplier: Code of Supplier was introduced in 2021

Data Quality: Data quality is one of the areas of focus for transforming our risk and control
environment. To lead this effort, we have established a Data Governance team to track the flow of
data within the company and to improve our technology and processes. During 2021, the team
began build up the data mart, mapping the flow of data across different parts of the organization
from end-to-end.

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2021 ACHIEVEMENT - EFFECTIVE GOVERNANCE

Data Protection
• Cyber security: Continue to apply the advance technology to product our business
• Data privacy: Privacy Assessment Impact was operationalized in daily business in 2021

Financial Crime
To increase the effectiveness of anti-money laundering (AML) control, the AML control automation
plan for have all key AML control automated by end of 2022 was approved by management and
the AML control automation reached 67% automation by 31Dec21 from 21% automation in
Feb2021

Business Resilience: Deploying a business model work from home and remote sales tool that
meeting significant Covid challenges that enable operation and sale in lockdown/ social distance
period.

Transparency of corporate disclosure

• Complied with regulatory requirement for corporate disclosure
• Full audited financial statement were published in AIAV website to provide the public with
adequate information on AIAV’s operation and financial position.

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2022 ESG STRATEGY - EFFECTIVE GOVERNANCE

Board and Management Quality:

 To continue the good practice as same as in Board’s governance and performance in 2021;
 To follow AIA Group’s policy and instructions for ESG strategy.

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2022 - 2025 ESG STRATEGY - EFFECTIVE GOVERNANCE

What is your vision?

Key priorities/factors Success metrics 2022 Action Plan

measurable

2021 2022 2025

Gallup Survey for • Action Plan 1: 3 message from the Board of Directors
Ethics & Culture ethics 4.3 4.3 4.5 • Action Plan 2 : 2022 LeaderTalk
• Action Plan 3: Risk & Compliance KPI for all staff
Risk Culture Survey 86-96% >95% >95%

2021 2022 2025 • Organize Data Protection & Privacy trainings/workshops

Data protection & Data privacy
Data incident 0 0 0 • Perform TPSA/PIA ()

() TPSA: Third-Party Security Assessment; PIA: Privacy Impact Assessment

2021 2022 2025 • Execute AML control automation & regulatory control automation
Responsible business: AML, FATCA, • Build AI model for AML
Regulation Zero regulatory fine 0 0 0 • Perform comprehensive regulatory obligation review

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2022 - 2025 ESG STRATEGY

What is your vision?

Key priorities/factors Success metrics 2022 Action Plan

measurable

2021 2022 2025 • Execute 3rd party risk management

Risk management • Establish “Risk in change” framework
Risk maturity model () 3.2 3.5 4
• Build data mart for product & financial risk management

() There are 5 maturity levels for a risk management model rated from ad-hoc risk management approach (level 1) to advanced risk management system (level 5). Our current risk management model is rated at level 3, which means that risk management
practices are well defined, documented and there is consistent application across all business unit functions, and there is good use of evidence-based data and more sophisticated risk management techniques to support risk informed decision making and
provide risk-based assurance that risks are being managed effectively. We aim to establish an integrated risk management model (level 4) in 2025. At this level, risk management practices are partially integrated within the business’s structures and people
capability. There is strong use of evidence-based data and advanced risk management techniques to support risk informed decision making.

2021 2022 2025 • Define key principles for a ESG governance framework
Promote ESG best practices Number of white papers • Provide best practices for each key principle
communicated to all N/A 2 2
employees () • Organize mini-game to engage people into our ESG strategy

() The purpose of this activity is to present a set of guidelines for AIA VN, which are intended to help AIA VN make further progress, or even get started, on the ESG journey

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 Thank you! Q&A

54 AIA confidential and proprietary information. Not for distribution.