DATE ORIGINAL: 16 JAN 2023

DOC
REV. NUMBER:
NUMBER: Page 1 of 4
00
OPS-SOP-04 DATE REVISED: Not Applicable

STANDARD OPERATING PROCEDURE (SOP)

PERSONAL HYGIENE & GROOMING PROCESS

DEPARTMENT: RETAIL OPERATIONS

PREPARED BY: 1. MD. ZILLUR REVIEWED BY: ZEESHAN APPROVED BY: ESTEMDAD HAIDER
RAHMAN KINGSHUK HUQ
2. DIHAN FERDOUS
DESIGNATION: CHIEF EXECUTIVE OFFICER
DESIGNATION: 1. INVENTORY & LOSS DESIGNATION: DIRECTOR & CHIEF
PREVENTION OFFICER MARKETING OFFICER
2. INTERN

SIGNATURE: SIGNATURE: SIGNATURE:

PERSONAL HYGIENE & GROOMING PROCESS

Abbreviations:
 DFL = Direct Fresh Ltd.

Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh
 DATE ORIGINAL: 16 JAN 2023
DOC
REV. NUMBER:
NUMBER: Page 2 of 4
00
OPS-SOP-04 DATE REVISED: Not Applicable

STANDARD OPERATING PROCEDURE (SOP)

PERSONAL HYGIENE & GROOMING PROCESS

DEPARTMENT: RETAIL OPERATIONS

PREPARED BY: 1. MD. ZILLUR REVIEWED BY: ZEESHAN APPROVED BY: ESTEMDAD HAIDER
RAHMAN KINGSHUK HUQ
2. DIHAN FERDOUS
DESIGNATION: CHIEF EXECUTIVE OFFICER
DESIGNATION: 1. INVENTORY & LOSS DESIGNATION: DIRECTOR & CHIEF
PREVENTION OFFICER MARKETING OFFICER
2. INTERN

SIGNATURE: SIGNATURE: SIGNATURE:

1. Activities regarding personal hygiene

2. Cleanliness in dress up

3. Hair dressing

4. Maintaining oral care

5. Cleanliness of nails

6. Beard/mustache grooming

7. Aesthetic maintainance

8. Wearing employee ID card

Activity Process Description Process Owner Turn-around

Flow Time
Activities regarding 1 Outlet in-charge has to ensure that all Outlet in-charge Daily
personal hygiene the personnel wash their hands in the

Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh
 DATE ORIGINAL: 16 JAN 2023
DOC
REV. NUMBER:
NUMBER: Page 3 of 4
00
OPS-SOP-04 DATE REVISED: Not Applicable

STANDARD OPERATING PROCEDURE (SOP)

PERSONAL HYGIENE & GROOMING PROCESS

DEPARTMENT: RETAIL OPERATIONS

PREPARED BY: 1. MD. ZILLUR REVIEWED BY: ZEESHAN APPROVED BY: ESTEMDAD HAIDER
RAHMAN KINGSHUK HUQ
2. DIHAN FERDOUS
DESIGNATION: CHIEF EXECUTIVE OFFICER
DESIGNATION: 1. INVENTORY & LOSS DESIGNATION: DIRECTOR & CHIEF
PREVENTION OFFICER MARKETING OFFICER
2. INTERN

SIGNATURE: SIGNATURE: SIGNATURE:

following circumstance:

1. Before preparing food

2. After coughing/ sneezing or
blowing nose
3. After using washroom
4. Before and after eating
5. after engaging in work that
releases dust

Cleanliness in dress 2 Outlet in-charge has to check that all Outlet in-charge Daily
up personnel must wear clean clothes and
clean shoes prescribed by the office

Hair dressing
Maintaining oral care
3 Outlet in-charge has to assure that Outlet in-charge Daily
female personnel have braided hair
while male personnel will have short
hair. Hair should be free of dandruff and
lice
4 Teeth has to be clean & breath must be Outlet in-charge Daily
odor free and it is ensured by the outlet
in-charge

Cleanliness of nails 5 Nails should be kept short and clean Outlet in-charge Daily

Beard/mustache 6 Boys with beard/mustache has to kept Outlet in-charge Daily

grooming their beard/mustache well-groomed and
trimmed which will be assured by outlet
in-charge

Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh
 DATE ORIGINAL: 16 JAN 2023
DOC
REV. NUMBER:
NUMBER: Page 4 of 4
00
OPS-SOP-04 DATE REVISED: Not Applicable

STANDARD OPERATING PROCEDURE (SOP)

PERSONAL HYGIENE & GROOMING PROCESS

DEPARTMENT: RETAIL OPERATIONS

PREPARED BY: 1. MD. ZILLUR REVIEWED BY: ZEESHAN APPROVED BY: ESTEMDAD HAIDER
RAHMAN KINGSHUK HUQ
2. DIHAN FERDOUS
DESIGNATION: CHIEF EXECUTIVE OFFICER
DESIGNATION: 1. INVENTORY & LOSS DESIGNATION: DIRECTOR & CHIEF
PREVENTION OFFICER MARKETING OFFICER
2. INTERN

SIGNATURE: SIGNATURE: SIGNATURE:

Aesthetic 7 Outlet in-charge has to ensure that Outlet in-charge Daily

maintenance beauty product, ornament & perfume
must be applied compatibly up to a mild
level
Wearing employee ID 8 All the personnel must wear the Outlet in-charge Daily
card employee ID card provided by DFL

Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh