OVERVIEW

This document will help us understand a standard flow how to pitch students preparing for SSC
CGL

GOAL
Helping counselors understand the flow of the call, domain information, strengths of the product
and how to close the call

TOC
1. Call Flow
2. Call Pitch
a. Introduction
b. Probing & Rebuttals + User segmentation
c. Product Information
d. Urgency creation
e. Call Closure

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Call Flow

2
Call Pitch

Introduction
Hello/ Good Morning/Noon/Evening My name is ............. And I am calling from Testbook.com
I am a senior counselor here. I wanted to discuss your exam’s preparation. Is it a good time to
speak with you/ Can I take 5 mins of your time?

नमस्ते, मेरा नाम ......... है और मैं Testbook.com से फोन कर रहा हूँ

मैं यहां सीनियर काउं सलर हूं। मैं आपकी परीक्षा की तैयारी पर चर्चा करना चाहता था। क्या यह अच्छा समय है
आपसे बात करने का? / क्या मैं आपके 5 मिनट का समय ले सकता हूँ?

Probing

1) Are you preparing for the SSC CGL Exam? (क्या आप SSC CGL परीक्षा की तैयारी कर रहे हैं? )
How long have you been preparing for the exam? (आप कब से इस परीक्षा की तैयारी कर रहे हैं?)

2) Is this your first attempt? If Yes, how are you planning to clear it in one go? (क्या यह आपका
पहला प्रयास है ? यदि हाँ, तो आप इसे एक बार में कैसे पास करने की योजना बना रहे हैं?)

3) Have you heard about the new syllabus? (क्या आप नए सिलेबस के बारे में जानते हैं?)
(Explain the exam pattern with total number of vacancies)
Reference:
SSC CGL- Exam Pattern

4) In SSC CGL which post are you targeting for? (SSC CGL में आप किस पद के लिए लक्ष्य बना रहे
हैं?) [wait for the student's answer]
Reference:
SSC CGL- Posts & Details

5) Are you also attempting mocks? If yes, what is your score? (क्या आप मॉक ट्राई कर रहे हैं? यदि
हां, तो आपका स्कोर क्या है ?)

Did you know: if you score more than your exam cut off, then you will be able to qualify for some
special posts where you would get a chance to work abroad also. (Assistant Section Officer in
Ministry of External Affairs,Cypher in Ministry of External Affairs )

क्या आप जानते हैं: यदि आप अपनी कट ऑफ से अधिक अंक प्राप्त करते हैं, तो आप कुछ विशेष पदों के लिए
select होंगे, जहां आपको विदे श में भी काम करने का मौका मिलेगा। (Assistant Section Officer in Ministry
of External Affairs,Cypher in Ministry of External Affairs)

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There are multiple profiles that you can go for apart from what we discussed, such as Sub
Inspector in Narcotics, Inspector in Excise, Examiner in CBEC, where you get more power and
money.
हमने जो चर्चा की है , उसके अलावा आप कई प्रोफाइल दे ख सकते हैं, जैसे कि Sub Inspector in Narcotics,
Inspector in Excise, Examiner in CBEC, जहां आपको अधिक power और पैसा मिलता है ।

In short we have to create a hype including a high number of vacancies (First ever in SSC
history) and these top rated posts which you can get after qualifying cgl exam.

For repeat users, ask about previous attempts, weak areas, current score in mock, test ranking
etc to compare with actual exam cutoff and challenges because Approx 50L students would be
applying for this exam in 2022.
(एकाधिक प्रयास उम्मीदवारों के लिए, पिछले प्रयास के बारे में पछू ें , कमजोर क्षेत्र, मॉक में स्कोर, टे स्ट रैंकिंग आदि
ताकि आप वास्तविक परीक्षा कटऑफ और चन ु ौतियों के साथ तल ु ना करने के लिए)

Useful Information
Earlier there were only 2 sections in SSC CGL Tier 2 exam but according to the new exam pattern you
have to focus more on Reasoning, General Awareness & Computer.

It means the complete syllabus of mains is going to be difficult as these topics are included recently.
And the score of the mains exam directly contributes to your final selection.

Overall Cutoffs of top rated profile : you have to score minimum 80% (Pre+Main) to get selected for
top listed profile.

Assistant Audit Officer : 743/850 (87%)

Assistant Section officer : 672/850 (79%)
Assistant Enforcement Officer : 668/850 (78.5%)
Inspector (Excise/Income tax/Narcotics) : 669/850 (79%)

Product Information
Super Coaching USP
1. Super Teachers *: Directors of Known Institutes of the country, 10+ Years of
experience, Various selections under them. (Super Teachers' Profile)
2. Multiple courses: Of Super Teachers. Option to learn a single concept from various
teachers. (Sometimes we dont understand from a single teacher, i.e multiple

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 options for more conceptual clarity) + Multiple courses makes sure no topic is left
out.
3. Course Coverage: Super Coaching covers prelims, mains, mock tests, notes, live
doubt classes; all in one course (SSC Super Coaching Curriculum)
4. Mock Tests: Deep performance analysis, you get to know where you stand in the
crowd. (Get updated tests according to the new pattern by next week)
5. Study Notes PDF: PDF after classes, No notes making, Parallel revision
Cost
1. Very less if we see the Market (When you opt for offline coaching, you would need
to pay a fees of 16000 for an institute like Paramount, whereas here you would be
spending only 3 to 5k for a year. There is no cost that you would incur if you had
to move to a different city for offline coaching)
2. Also you can purchase the subscription for a minimum period of 6 months. This
would also allow you to prepare for Tier 2 as well.
Our 1 year’s subscription costs only 3k whereas 6 month’s subscription costs 2k,
so you get another 6 months if you pay additional 1k it will also help you in other
ssc exams like CPO,CHSL,GD/MTS)

Trust
1. Everyone knows about Testbook Pass (What a successful product) Trust us with
this also.

*HOW ARE SUPER TEACHERS DIFFERENT?

There is a specific selection criteria we follow while choosing these teachers for our
pool. The following are the major criteria-
1. The Super teachers hold an experience of at least 5 years.
2. These are among the top 5 teachers for their respective subjects in terms of
popularity and selections.

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 3. Must have taught at least 1000+ students offline.
4. We give equal importance to the academic qualifications as well. The teachers
must be either Mains Qualified or should hold a PhD in the focus subjects.

Urgency Creation
Since SSC has released 20k vacancies specially for SSC CGL, this is the golden opportunity to
crack this exam. At the same time one would be competing with approx 50L students so the
selection rate is going to be high (0.2%).
SSC ने विशेष रूप से SSC CGL के लिए 20,000 रिक्तियां जारी की हैं, इसलिए इस परीक्षा को क्रैक करने का यह
सनु हरा अवसर है । एक ही समय में लगभग 50 लाख छात्रों के साथ competition होगी, इसलिए selection rate
0.2% होने वाली है ।

Super coaching is the best solution to crack SSC CGL because

1. No concept like this in the market right now.
2. Everything under one course
3. Pricing is so much affordable (When compared to competitors)
4. Every course from the top teachers of the country
5. Pass included

Call closure
1) The course and benefits that I spoke to you about are available only for [number] hours,
which is today. I can offer this course, at [price].
2) With Super faculty’s coaching you would be able to understand concepts and get yourself
ready for the exam
3) You would also get PDFs as study notes and mock tests attempt (Pass with validity of the
course)
4) I have sent you a demo, I will call you back at 5 pm today. Please go through the content
(demos) until then, we will talk about payment terms.