MAINAK BHOWMIK, PROJECT & PROGRAM MANAGEMENT

: +91 8660804337 : mainakb17@gmail.com

WORK EXPERIENCE
Amazon.in Program Manager (Returns -UX - Consumer Electronics & PC) April’20 – Present
 Preparing Master Project Plan with inclusion of both functional and strategic level initiatives & resource estimation.
 Proactively identify and resolve strategic issues that may impair the business ability to meet strategic, financial and technical goals.
 Develop scalable change management strategies and plans to support the implementation of program changes and lead continuous
improvement initiatives.
 Obtained brands authorization for CE & PC to reduce defective and damaged returns SR by ~INR 150 Cr (~50% of FY23E).
 Collaborate and Communicate, both verbally and in writing, program successes, failures, lessons learned and mitigation plans to internal
and external stakeholders.
 Tracking the progress against the plan & control Project time plan to ensure on time project execution.

Flipkart.com Senior Executive (Sales and Operations - Grocery) April’19 – Mar’20

 Expanded business to 3 metro cities by sourcing deals from 3 staples brands contributing ~40% of staples business.
 Performed due diligence, business modelling, onboarding requirements and documentation.
 Automated dashboards for various projects under central team to improve visibility of leadership.
 Taking Corrective actions to improve bottom line by analyzing various input metrics & by merchandising right product to the end
customer.
EcomRetail Pvt. Ltd. Key Account Manager (Pan India - Ecommerce) Nov’17 – Mar’19
 Owned P&L for the scaling program and led a highly enthusiastic team of 10 to setup online business for MSME improving conversions by
7X to ~INR 68Cr.
 Bringing ~2.4k unique selection for various online platforms for sub-categories like automotive, beauty, baby, safety shoes.
 Driving process improvements by implementing various frameworks, automating tools, analyzing pattern and creating funnel through
waterfall model.

Cloudtail India Pvt. Ltd. Senior Specialist (Vendor Operations – Pan India) Aug’16 – April’17
 Part of Supply Chain, scaled the existing line of business for liquidations across key product lines Softlines (Apparel and shoes),
Consumables (Toys, Beauty, pet products, baby), OHL (Kitchen, Large appliances, luggage, PCA) by identifying and onboarding key
liquidation partners and brands for ~INR 90 Cr worth of unsellable inventory.
 Ramped up Liquidators capacity to 4X from ~25k units to ~100k units per month achieving year-end target (2% against ~7% of Monthly
CAGR) of reducing unsellable inventory for Cloudtail.
 Improved pickup SLA by <1 day from FCs by liquidation partners for >95% of overall removal orders.

Amazon.in Senior Specialist (IN Category Management – Video Games) Dec’13 – Jul’16
 launched and scaled the video games category from scratch on Amazon.in for ~INR 32 Cr annual business.
 Store launched during march'14 with ~3k+ unique selection across physical games, gaming consoles, and accessories of which ~50% were
fulfilled by amazon.
 Worked closely on Cloudtail launch project for video games category by piloting and successfully onboarding key distributors to improve
customer trust.

ACADEMIC DETAILS
 B.E. in Computer Science and Engineering from Visvesvaraya Technological University - Bengaluru, Karnataka

IT SKILLS

 Proficient in MS Office including designing project planning, business and financial modelling in MS Excel.
 Hands on experience in SQL, Accounting in SAP, ERP.

EXTRACURRICULAR ACTIVITIES / ACCOLADES

 Received recognition during Q1'23 for IN first launch: Implementing and scaling Job start pin hand-shake mechanism between on-ground
technician and retail customers and improving IN CS SOP, DP for Policy change communication that reduced the VPI escalations for
defective returns troubleshooting by ~900bps over 3 months and improved resolution from mid 30s to high 50s across categories within
high consideration technical products.
Stakeholders involved: Product, RCX, VAS Ops, CS concessions, CS CX, Finance, Compliance, Category.
 Received recognition during 2014 from SVP international retails Amazon WW for going above and beyond to earn customer trust for
Securing an online and offline exclusive partnership with one of the biggest brands within gaming industry (Microsoft).
Stakeholders involved: Category, IN-Catalog, Tax Compliance, Onboarding, selling partners, Finance, Fulfillment Centers.