Laura Ann Rauen

779.279.7021 | Laura.Rauen@reyesccb.com | 12309 Partridge Lane, Orland Park, IL 60467

EXECUTIVE SUMMARY
Self-driven, efficient, and reliable, employee with a bachelor’s degree in Air Traffic Control Management and a master’s in Aviation
and Transportation with a focus in Technical Writing. Sophisticated understanding of the airline and transportation industry with a
focus on ATC, Technical Operations, Management, Administration and Human Resources. My passion for the transportation industry
has enabled me to take on many projects beyond my job scope and develop programs used companywide for American Airlines.
Outside of the transportation industry, I have proven myself as a respected team player and hands-on leader with the ability to excel in
any environment or situation. Where I have made a impact at Reyes Coca-Cola Bottling.

PROFESSIONAL EXPERIENCE
Reyes Coca-Cola Bottling | August 2022- PRESENT
Human Resources Generalist | West Dundee, IL January 2023-Present
▪ Approve, track, and file discipline for both union and non-union employees.
▪ Rollout new programs: Attendance Hotline, Non-CMV, PRIDE Ticket, Poker Chips, and other initiatives.
▪ Attend grievance meetings and assist with answering.
▪ Part of the IRC, Safety, and Employee Engagement Committees.
▪ Prepare and send monthly seniority reports to the union.
▪ Created and maintain the Turnover and Leadership 101/LEAP reports that are presented bi-weekly in the General
Managers staff meeting along with tracking completion.
▪ Involved in conducting and completing investigations brought to HR by both the Ethics Committee and employees.
▪ Lead on the West Dundee Community Involvement team: Animal Shelter supply drive, Feed My Starving Children
packing events, Red Cross blood drive, and secured a partnership with the Dundee Boys and Girls Club!
▪ General HR tasks and responsibilities: Employee files, New Hire Orientation, Process Improvement, Workers Comp.
Leaves and ADA, etc.
Human Resources Coordinator | Alsip, St. Charles, and Park City, IL August 2022 – January 2023
▪ Provide support for employee questions.
▪ Facilitate new hire orientation, and complete HR onboarding tasks.
▪ Community Outreach though Direct Employers.
▪ Subject matter expert on HR Audits for all 3 locations
▪ Create documents for new processes, and to assist employees when HR is not present.
▪ Support for entire market unit (Alsip, St. Charles, Park City and Rockford).

Home Depot | September 2020- August 2022

Supervisor, Pro and Tool Rental | Orland Park, IL January 2022 – August 2022
▪ Coach pro desk employees (PASA’s and PA) on sales.
▪ Drive contractor business and boost store sales through networking and positive interactions.
▪ Reporting on data: Phone Sale Tracking, ProXtra Tender Tracking, Tool Rental Tracking.
▪ Creating a self-sufficient and power team in both departments.
▪ Educating other store employees on supporting our Pro Customers.
Customer Service Associate | Orland Park, IL September 2020 – January 2022
▪ Assist customers with ordering products including appliances and major projects.
▪ Reporting on special order on hand.
▪ Assisting customers with any issue that comes up with products, service, and returning.
▪ Provide exceptional customer service to ensure customers will not only return but will recommend others.

American Airlines | May 2013-March 2020

Supervisor – WFA, Tech Ops CLT, DCA, ATL & RDU | Charlotte, NC January 2019- March 2020
(Left due to COVID)
▪ Manage the administrative teams in CLT and DCA.
▪ Developed Biweekly Productivity Reports which include data collection and analysis for station optimization for
Senior Leadership.
▪ Onboarding – Developed the presentation for all incoming new hire mechanics used throughout the system. Handled
the indoctrination classes and onboarded over 100 new mechanics, supervisors and admin.
 ▪ Shift, Vacation and Relief Bids – CLT, DCA, ATL, and RDU.
▪ Developed the Station Onboarding Procedures that were used in all American Airlines Maintenance stations
▪ Experienced in Maps, Sabre, SAFE, AirVault, Cognos, Staff Admin, AutoTA, Workbrain, SharePoint and WebEx.
▪ Responsible for all admin functions for CLT, DCA, ATL, and RDU which include onboarding, payroll, bids,
postings, lost time, budget, headcount, and frequent station visits.
▪ Implementation and development of new systems and procedures including the Manpower and Data reporting.
▪ Tracking Headcount, movement, and budget weekly for station and regional leadership.
Staff Assistant – Workforce Administration, Tech Ops | Chicago, IL May 2013 to January 2019
▪ Acting Workforce Administration Supervisor functions over a team of 9 during transition.
▪ Provide in-direct support to two Sr. Managers for Tech Ops Line Maintenance
▪ Manage the grievance mailbox and database: Includes reviewing, researching, answering, tracking, and the
Bimonthly Docket review with legal.
▪ Working knowledge of both IAM and TWU union contracts.
▪ Work brain administration (Payroll) multiple stations including management and IAM /TWU.
▪ Manage Shift, Vacation, and relief bidding for both IAM and TWU in ATL and ORD.
▪ Support Central Division administrative manpower coverage all stations. Travel as required. Temporary assignments
including STL and CLT.
▪ Coordinate onboard processes from interviewing, obtaining SIDA, providing information on company/setup,
escorting, and essential training when applicable.
▪ Support functions include but are not limited to: Creating and maintaining spreadsheets, ordering for ORD through
quick buy, Management and AMT expense reports, maintaining the electronic bulletin board, organization of special
events and projects from station management, PFiles, maintaining radio inventory, and flight bookings for all training
functions whether management and or the workforce.
▪ Experienced in Maps, Sabre, SAFE, AirVault, Cognos, Staff Admin, SharePoint and WebEx.
▪ Knowledge of aircraft maintenance logbooks, work packages and overall operation.
▪ Crafted overtime calling procedures for incoming administration team.
▪ Adaptable to fast pace workplace changes to ensure operational support and readiness.
Analyst – Training Compliance, Maintenance Optimization (TDY)–Dallas, TX April 2018 to August 2018
▪ Maintaining training reports for 32 stations.
▪ Development of reports based on need and current training pushes.
▪ Presented statistics and upcoming training at the spring 2018 Line Maintenance Summit.
▪ Conducted the DFW Monthly Training Meeting.
▪ Attending Budget meetings and calculating the budgeted heads for training for each station.
▪ Facilitating the Monthly Training Focal meetings for all stations.
▪ Gathered and assisted in training information for the B737-MAX 8 Deployment and Fuel Smart program.
▪ Attended training courses to better my leadership, presenting and communication skills.
▪ Frequent travel to different stations to assist with all of their training needs. (MIA, PHX, LAX, STL, ORD, DFW).

EDUCATION
Lewis University Romeoville, IL December 2016
Bachelor of Science (B.S), in Air Traffic Control Management & Minor Aircraft Dispatch
GPA: 3.40 – Deans List

Lewis University Romeoville, IL May 2021

Master of Science (M.S), in Aviation and Transportation
Masters Project: Technical Writing
GPA: 3.9

PROFICIENCIESN&APPLICATIONS
▪ SharePoint, and all Microsoft Office Programs.
▪ Analytical Report Development and Presentation.
▪ Exceptional Customer Service
▪ Staffing programs: Workday, Taleo, Employee Central.
▪ Aircraft Maintenance Programs: SAFE, MAPS, Cognos, SABRE (RES&DECS), LMO, Staff Admin, AutoTA etc.
▪ Ordering Systems: Order Up, ESVS, Quote Center, SmartBuy, QuickBuy.
▪ Technical Writing Programs: Piktochart, Canva, Square Space.
▪ HR: UltiPro, Direct Employers, Guardian, VIC, Kronos, Career Connect.
▪ Type at 75 WPM
*References Upon Request*