SITE VISIT REPORT

VISIT SUMMARY

Registration Date : 2024-03-19 12:30 PM

Customer Contact Name : Akash prajapati
Organization Name : Fox Elevators
Assigned Support Engineer : Viren Prajapati
Assigned Sales Engineer : Pragnesh Prajapati

Serial No : 2318J680212,2318J680209
Product : MOTCUBE
Type of Elevator System : Gearless
Error Code (if Any) :

Site Visited by Engineer : Viren Prajapati, Email Address: viren.prajapati@arkel.co.in, Support@arkel.co.in

Start Date & Time : 2024-03-19 12:30 PM
End Date & Time : 2024-03-19 05:50 PM
Type of Visit : Troubleshooting
City of Visit : Ahmedabad
Purpose of Visit :
Error is coming H23 or H24.

SITE VISIT - MINUTES OF MEETING & ACTION ITEMS

SITE VISIT - SUMMARY

Site Name : Royal Lake -E1 &E2
Site Address :
Nana Chiloda
Site Work Report :
Problem Observation Resolution
Error is The problem is with the
1 When the lift was coming to the upper floor, it did not stop at the level.
coming H23 motor encoder.
So change the motor
2 It is going above the sill level. encoder, and do the Motor
tuning again in between.
So I checked the distance of the slow magnet, the upper floor and
3
ground floor were too far apart.
Then set slow magnet distance and did shaft learning again, at that
4
time error H23 started coming occasionally.
After shaft learning is completed, when checked from call Side then
5
continue error H23 is coming.
Change the controller Enca card, but H23 is coming. I checked by
6
placing this card in the nearest lift and found that it was working fine.
7
Error is
8 other on lift is coming H24 Error is coming.
coming H24

Page No: 1/2 Report Print Date and Time 2024-03-23 09:23 PM Case and Visit Report No:EV13217 Version2_2024
4
 SITE VISIT REPORT

Problem Observation Resolution

Update to new firmware
9 24vdc Voltage increase ,but again H24 Error is coming.
regarding error H24.
10
11
12
13
14
15

Visit Report Signed Copy by Engineer on Site

--------------------------------- END -----------------------------------

Page No: 2/2 Report Print Date and Time 2024-03-23 09:23 PM Case and Visit Report No:EV13217 Version2_2024
4