የሂሳብ ክፍል ቅሬታ

-በድርጅቱ ላይ የእለት ተእለት ወጪ ገቢ በግልጽነት እና በተጠናከረ አሰራር እንዳይካሄድ እንዳይቀጥል የሆነበት

ምክንኛት

-ከተለያዩ ድርጅቶች እና ፕሮግራሞች የሚሰበሰቡ ሂሳቦች በተጀመረው የድርጅቱ የእለት ገቢ ማስገቢያ ባንክ
ሳይሆን ለቁጥጥር ባማይመች እና ለክትትል ለቁጥጥር በማያመች መልኩ የተለያየ ባንክ እየገባ መሆኑ እንደዚሁም
የገባበት ማስረጃ በሰአቱ ለሂሳብ ክፍል አይደረስም ፡፡

-የድርጅቱ አሰራር ወጥ የዘመነ ማድረግ እየተቻለ በየጊዜው በስሜት እና በመሰለኝ እሚሰሩ ስራዎች ለድርጅቱ
አሰራር ፣ለደንበኞች እርካታ እንደዚሁም ለሰራተኛው ሞራል እና ተነሳሽነት ላይ ተጽእኖ ያሳድራል፡፡ወጪ
አወጥ፤ለእንግዳ ተመጣጣኝ እና ቀልጣፋ አገልግሎት አለመስጠት ( ሜኑ ዋጋ ቋሚ የፕሮግራም ሲዘጋጅ /
ሩም ሲያዝ ዋጋ አለሞኖሩ የሰራተኛ ደሞዝ አከፋፈል አቀቀጣጠር ወጥ አለመሆን

-ስራ በእቅድ በሰዓቱ/በወቅቱ መሰራት ማሰራት እየተቻለ በተደጋጋሚ የስራ መደራረብ እንዲፈጠር እና
ያላስፈላጊ ወጪ እንዲወጣ ጊዜና ጉለበት እንዲባክን ማድረግ እንደዚሁም ስራ ማዘገየት

በግሌ መጀመሪያ ከድርጅቱ ባለቤት እንደዘሁም በሰዓቱ ከነበረው ስራ አስኪያጅ የስራ ውል ስንፈፅም
ስራዬ ከጨረስኩ መውጣት እንደምችል ተነጋግርን እያለ ማቅረብ መስራት ያለበኝ ሪፖርት በወቅቱ እና
በሰዓቱ እያቀረብኩ ዕየሰራሁ ከስራዬ ውጪ ከጉዳይ ማስፈጸም እሰከቻልኩት አስፈላጊውን እርዳታ
ትብብር ለድርጅቱ እያደረኩ ለምን በየጊዜው ያላስፈላጊ ግጭት እና ያለመተማመን ውስጥ እንገባለን ?
እኔ እኮ ከዚህ በፊትም በደረሰብኝ ነገር ድርጅቱ ምንም አይነት ሃላፍትና ከለላም ማስተካከያ ፍርድ
አልሰጠኝም ቃል በቃል መናገር አይጠበቅብኝም፡፡ እኔ 1 አመት ቢሞላኝ የቤተኝነት የኔነት ስሜት እንጂ
የጥጋብ ያልነበረ አስተሳሰብ አመለካከት አሰራር አመጣሁ ብዬ በግሌ አላስብም ባለሙያነኝ ሙያዬን
አከብራለሁ በስራ ነው እማምነው ፡፡ እኔ እሰከ ዛሬ ከዚሕ ወጥቼ የተለየየ ቦታ በሂሳብ ጉዳይም ሆነ በሌ
ጉዳይ ሩቅ ቦታ ጉዳይ ላስፈጽም ስወጣ ድርጅቱ ለእኔ ከውሎ አበል እሰከ ትርፍ ሰዓት ክፍያ ለኔ
ማሰብ እንዳለበት ያለማወቅ አይደለም ነገር ግን እንኳን ድርጅቱ ይሔ አስቦ ሊያደርግልኝ ይቅርና በቅጡ
ምስጋና አላገኘሁም ፡፡

ቶፊቅ ብርጉ

ፋይናንስ

C A R I C U L U M V I T A E (CV)
NAME:- Samrawit Nehim Abajebel

Sex: - Female

Birth Date;- 08/09/2001( 03/13/1993 E.C) In Jima

Marital Status: - Single

Nationality:- Ethiopian

Address: - 251-961 40 69 78/251 942 17 56 22

2. Educational Back ground

S/N Institution Duration Award

1 Dimtu primary School 1999E.C-2008 E.C Cirteficate

2 Tolayen HiGh School 2008E.C -2009 E.c Cirteficate

3 Sebeta Politechnic Colleg 2010-2011 L-ǁ In Hotel Operration
4 Warka Institution College 2014 Cirtaficate
Work Experience:- Grand Dima Hotel From April 09, 2021-09/11/2022 (01/08/2013 E.C-
30/02/2015 E.C) in House Keeping supervisor /Head House Keeping .

Key Skill :- English ,Afan Oromo And Amharic

Hobbies/ Interest: -
 Going to Church
 Reading Books
 Watching Movies

የ ሂ ሳ ብ ክ ፍ ል አጀንዳ
-የሆቴሉ እንቅስቃሴ የተቀናጀ መዋቅር አለመኖር ለምሳሌ አንድ ጉዳይ በሚመለከተው ሰው መፍትሄ
አይሰጥም፡፡

-በሰው ትከሻ ከአፍ መንተፈው በአንዱ አይመሮ ልፋት እራስን ለማስወደድ መሞኮር ያላስፈላጊ መሸፋፈን
ስለሆነ መቅረት ካለበት ካሁነ መቅርት አለበት

ሁሉም በተቀመጠበት ሀላፊነት አለበት ሀላፊነቱ በአግባቡ መወጣት ፤እርስ በራስ አለመሸፋፈን ፤ሰራተኛ
በስራው መመዘን ፤ሰራተኛው መስራት ያለበት እንደየአስፈላጊነቱ በአግባቡ በሰዓቱ ከሰራ ትልቁ
ሀላፍትናውን ተወጥቷል በተለይ ሀላፊነት ላይ ያለን እኛ ድርጅቱ በተሰጠን ሙያዊ ሀላፊነት ድርጅቱ
እንድንጠብቅ እንድንገመግም እንድናሳድግ የድርሻችን እየተወጣን አይደለም እንደውም አንድ ቦታ እና አንድ
ነገር ላይ ብቻ ሁላችንም ስናተኩረር ሌላው የስራ ክፍል ይበደላል የድርጅቱ ጠንካራ ጎንና ደካማ ጎን በምን
ይታይ ? ሪፖርት ማለት የሂሳብ ክፍል የትርፍና ኪሳራ ሪፖርት ብቻ አይደለም በትክክል የየቀኑ የስራ
እንቅስቃሴ ሪፖረት እየተደረገ ያለው ከጽዳት ብቻ ነው ሌላው ቢቀር ፕሮግራም ሲኖር ለሚመለከተው
ክፍል በትክክል ሪፖርት እየተደረገ አይደለም ፡፡

-ማወቃችን ጥሩ ነው ነገር ግን የበላይነት ሊሰማን ግን አይገባም አንዳንዴ ሁሉም ነገር ያወቅን እየመሰለን
ብዙ እማናቀው ነገር ሳናውቀው ሳንጠቀምበት ሳንስራበት ሊያመልጠን ብሎም ሊጎዳን ይችላል በተቻለ
መጠን ሁላችንም ጥንቃቄ እናድርግ ፡

-የድርጅቱ አሰራር ወጥ የዘመነ ማድረግ እየተቻለ በየጊዜው በስሜት እና በመሰለኝ እሚሰሩ ስራዎች ለድርጅቱ
አሰራር ፣ለደንበኞች እርካታ እንደዚሁም ለሰራተኛው ሞራል እና ተነሳሽነት ላይ ተጽእኖ ያሳድራል፡፡ወጪ
አወጥ፤ለእንግዳ ተመጣጣኝ እና ቀልጣፋ አገልግሎት አለመስጠት ( ሜኑ ዋጋ ቋሚ የፕሮግራም ሲዘጋጅ /
ሩም ሲያዝ ዋጋ አለሞኖሩ የሰራተኛ ደሞዝ አከፋፈል አቀጣጠር ወጥ አለመሆን

-ስራ በእቅድ በሰዓቱ/በወቅቱ አለመስራት ለምሳሌ የሆቴሉ እንቅስቃሴ የተቀናጀ መዋቅር

-ሆቴል እንደመሆኑ የሆቴል ሀብት እሚባለው አንደኛው ደንበኛ ነው የደንበኛ ፍላጎት ስሜት እርካት
ቅድሚያ እየተሰጠው ነው ወይ? የነበሩን ያሉን እንግዶች ነገ ተመልሰው እንዲመጡ እያደርግናቸው ነው
ወይ? ውይስ የዛሬ ብቻ በቂ ነው? ከሆቴላችን ደረጃ አንጻር የእንግዳን ፍላጎት አለመጠበቅ እን ችግር
ሲፈጠር ተመጣጣኝ ውሳኔ አለመስጠት ለምሳሌ ቡፌ አለ ሌ ላ የጾም ምግብ እንግዳ ቢፈልግ አይቻል ም
መባል የለበትም ሩም የተፈጠረው

ቶፊቅ ብርጉ

ፋይናንስ
አስርቱ የዙልሂጃ ቀናት ወርቃማ ቀናቶች
ጌታችን አላህ በራሱ ካላቃቸው እና ካከበራቸው አራት ወራቶች መካከል የዙልሒጃ ወር አንዱ ነው:: ከቀናቶች
ሁሉ ብልጫ ያላቸው አስር ቀናቶችም ያሉት በዚሁ በተከበረው የዙልሒጃ ወር ውስጥ ነው::
እነዚህ አስር ውድ ቀናቶችም ጌታችን አላህ(ሱወ) ምሎባቸዋል::
የአላህ መልዕክተኛ (‫ )هللا عليه وسلم‬እንዲህ ብለዋል፤
ጃቢር ኢብኑ ዓብዲላህ ባስተላለፉት ሀዲስ የአላህ መልዕክተኛ ‫ هللا عليه وسلم‬እንዲህ ብለዋል «ከዱንያ ቀናት
ሁሉ ብልጫ ያላቸው፤ አስርቱ የዙልሂጃ ቀናት ናቸው » አልበዛር እና አልሐይሰሚይ ዘግበዉታል አልባኒም ሰሂህ
ብለዉታል (ሰሂሁል ጃሚዕ 1133)
በነዚህ ውድ ቀናቶች የሚሰሩ መልካም ስራዎች አላህ ዘንድ እጅግ ተወዳጅ እና በላጭ ናቸው::
ከኢብኑ ዓባስ በተዘገበ ሀዲስ የአላህ መልዕክተኛ እንዲህ ብለዋል፤ «በነዚህ አስር ቀናቶች ውስጥ ከሚፈጸም
መልካም ስራዎች በበለጠ መልካም ስራዎች አላህ ዘንድ የተወደዱ የሚሆኑባቸው ቀናት የሉም፤ “በአላህ
መንገድ ላይ የሚደረግ ጂሀድም ጭምር?” ተባሉ። እርሳቸውም፤ “ራሱንና ንብረቱን ይዞ ወጥቶ ምንም
ያልተመለሰለት ሰው ሲቀር ጂሀድም ከዚህ አይበልጥም” አሉ።» ቡኻሪ ዘግበውታል
በመሆኑም እነዚህን ውድ ቀናቶች በተገቢው መልኩ ልንጠቀምባቸው ይገባል:: በነዚህ ውድ ቀናቶች ከሚወደዱ
ኢባዳዎች መካከል:-
1. ጾም ከስራዎች ሁሉ በላጭ ነውና በእነዚህ ቀናት መጾም እጅግ የተወደደ ነው። የአላህ መልዕክተኛ ዘጠኙን
የዙልሂጃ ቀናት ይጾሙ እንደነበር ተዘግቧል። (አስረኛው ቀን ግን ዒድ ስለሆነ አይጾምም)
2. ዚክሮችን ማብዛት ቁርዓን መቅራት ፤ አላህን ማመስገን (አልሀምዱሊላህ) ፣ ተክቢር፣ ተስቢህ(ሱብሀነላህ)
እና ተህሊል (ላ ኢላሀ ኢለላህ)፤ ኢባዳዉን ለማስታወስና የአላህን ስም ከፍ ለማድረግ በተለያዩ አጋጣሚዎች
ድምጽን ከፍ አድርጎ እነዚህን ዚክሮች ማድረግ ይወደዳል።
ዓብዱላህ ኢብኑ ዑመር ባስተላለፉት ሀዲስ ነብዩ‫ ه‬እንዲህ ብለዋል፤«ከእነዚህ አስር ቀናት በበለጠ አላህ ዘንድ
ታላቅ የሆኑና መልካም ስራ እጅግ የተወደደባቸው ቀናት የሉም፤ ስለዚህ ተህሊል ተክቢር እና ተህሚድ አብዙ»
አል ኢማም አህመድ ዘግበውታል
3. ሐጅ ማድረግ በነዚህ ቀናት ውስጥ ከሚፈጸሙ መልካም ስራዎች መካከል ሐጅ ማድረግ ይገኝበታል፤ በነዚህ
አስር ቀናት አቅሙ ለቻለ ሰው የሐጅ ዒባዳ ላይ ተገኝቶ በተገቢው መልኩ ከፈጸመው በአላህ ፍቃድ ከተከታዩ
የአላህ መልዕክተኛ‫ ه‬ብስራት ድርሻ ይኖረዋል፤
ከአቡ ሁረይራ በተላለፈ ሀዲስ የአላህ መልዕክተኛ‫ ه‬እንዲህ ብለዋል፤ «ከወንጀል የራቀና ተቀባይነት ያለው ሐጅ
(አል-ሐጅ አል-መብሩር) ምንዳው ጀነት እንጂ ሌላ አይደለም፡፡» ቡኻሪና ሙስሊም ተስማምተውበታል
4. ኡድሂያ- በነዚህ አስር ቀናት ከተወደዱ ተግባሮች መካከል ኡድሂያን በማረድ ወደአላህ መቃረብ ነው።
ኡድሂያን ለማረድ ያቀደ ሰው የዙልሂጃ ወር ከገባ ጥፍሩንና ጸጉሩን መቁረጥ የለበትም::
5. የፈርድ ሰላቶችንን ጠብቆ በጀምዓ መስገድ፣ የሱና እና የለሊት ሰላቶችን ማብዛት
6. ለወላጆች መልካም መዋል
7. ለተቸገሩ ወገኖች ሰደቃ ማብዛት
8. የታሰረን ወይም የታመመን ሰው መጠየቅ፣
9. ዝምድናን መቀጠል፣
10. ለራሳችንም ለሀገራችንም ለኡማውም በብዛት ዱዓን ማብዛት ያስፈልጋል።
11. ተውበት ማድረግ
በነዚህ ውድ ቀናቶች ከተጠቀሱት ውጪ ያሉትንም መልካም ስራዎች በሙሉ መስራት ምንዳው ላቅ ያለ ነው::
እነዚህን ወርቃማ ቀናቶች በኢባዳ ከሚያሳልፉት አላህ ያድርገን

የ 2015 ዓ.ም የግራንድ ዲማ ሆቴል አመታዊ የቋሚ ንብረት ቆጠራ ለማኔጅመንት ስለማሳወቅ

ከሰኔ 17,2015 ዓ.ም ጀምሮ በሆቴሉ በየዲፓርትመንቱ እሚገኙ ቋሚ የሆኑ የድርጅቱ መገልገያ ንብረት ከታች
በተመደቡበት ምድብ መሰረት አመታዊ ቆጠራ እንዲካሄድ በአክብሮት እንጠይቃለን፡፡
ምድብ 1 ምድብ 2 ምድብ 3

1.ቶፊቅ ብርጉ 1.እፀህወት አለባቸው 1.ቤዛዊት ሙንዬ

2.ትግስት አያሌው 2.ተስፋዬ አውራሪስ 2.ጌቱ ኩማ

3.ያምሮት ሀይሉ 3.ሳምራዊት ሙሌሳ 3.ፋናዬ ሀይሌ

ምድብ 1 የቆጠራ ቦታ /ክፍል ምድብ 2 የቆጠራ ቦታ /ክፍል ምድብ 3 የቆጠራ ቦታ

/ክፍል

1.አዳራሽ ከነመጸዳጃ ክፍል 1.ባር

1.ጋርደን እና ትራዲሽናል ኮፊ

2.ሩም 2.ኪችን
2. ካፌ እና ሪስቶራንት

3.ስቶር 3. ቡቸሪ እና እንጀራ ቤት 3.ላውንደሪ

4.ስታፍ ማደሪያ እና መጸዳጃ ክፍል 4. ሁሉም ቢሮ

GRAND DIMA HOTEL

 ግራንድ ዲማ ሆቴል

Date 29/10/2015

Ref No G/D/H/…….…../15

ለሸገር ከተማ አስተዳደር

የሰበታ ክ/ከተማ ገቢዎች ባለስልጣን

ሰበታ

ጉዳዩ፡- የደሞዝ የስራ ግብር እና ጡረታ እንዲከፈል መላካችን ስለመግለጽ

የሆቴላችን ግራንድ ዲማ ሆቴል (አቻምየለህ አዳል ደስታ ) የግንቦት ወር 2015

ዓ.ም የሰራተኛ ደሞዝ የስራ ግብር ጠቅላላ ብር 32,863.26 (ሰላሳ ሁለት ሺ ስምንት መቶ ስልሳ ሶስት
ብር ከ 26/100 ሳንቲም ) የጡረታ ብር 28,572.26 (ሀያ ስምንት ሺ አምስት መቶ ሰባ ሁለት ብር
ከ 26/100 ሳንቲም ) እንዲከፈል መላካችን በአክብሮት እንገልጻለ ፡፡፡

ከሠላምታ ጋር

Address SebetaMob.+251911-62-95-71 E-mailgranddimahotel21@gmail.Com

Business management is the process of planning, organizing,
directing, and controlling the activities of a business or organization
to achieve its goals and objectives. It involves overseeing all
aspects of a business, from finance and operations to ma

1. Financial management

Financial management is a complex sector with a broad scope that

involves budget planning and cash flow management, but also the
oversight of all financial procedures, such as invoice processing and data
distribution. This type of business management involves planning,
directing and coordinating the accounting, investing, banking,
insurance, securities and other financial activities of a business.

Types of business management

There are many branches of business management. Here is an overview
of the eight sectors in this wide field:

1. Financial management

Financial management is a complex sector with a broad scope that

involves budget planning and cash flow management, but also the
oversight of all financial procedures, such as invoice processing and data
distribution. This type of business management involves planning,
directing and coordinating the accounting, investing, banking,
insurance, securities and other financial activities of a business.
The three key elements of financial management are financial planning,
financial control and financial decision-making. Short-term financial
management is often referred to as “working capital management,” and
it relates to cash management, inventory management and debtor
management. Both the assessment and technique of financial decisions
fall under this type of business management. Financial management
deals with finding a healthy balance between profit and risk so that even
with a setback, the business is profitable in the long term. Determining
your business’s value will help you fully understand its financial growth
and potential.

2. Marketing management

Marketing management focuses on the practical application of

marketing techniques and the management of a company’s marketing
resources and activities. The four major areas of marketing management
are company analysis, collaborator analysis, competitor analysis and
customer analysis. Marketing management includes brand management
as well as marketing strategy and pricing.

To maximize return on investment, it’s essential to develop branding

opportunities and to execute marketing tactics based on careful analysis
of all aspects of your business. The scope of a business’s marketing
management depends on a business’s size and industry. Effective
marketing management uses a company’s resources to increase its
customer base, improve customer outlook and feedback, and increase
the company’s perceived value.

Tip
Research management theories to determine which best practices to adopt for your company.

3. Sales management

Sales management involves overseeing and leading sales teams. As a

sales manager, you drive your sales reps to foster strong relationships
with prospects, convert them to leads and move them through the sales
pipeline. Sales management often works hand in hand with marketing
management. Sales managers set the tone and keep everyone on track by
establishing goals for the team, developing the strategy and coaching
each sales rep along the way. Building a powerful sales team relies on
recruitment, training and leadership.

Sales management also involves determining the metrics for success and
assessing key performance indicators to report on the company’s
performance. Salesforce offers powerful sales management tools to help
your business with tracking, reporting and customer relationship
management (CRM). [See our Salesforce CRM review .]

These systems give business owners a data-driven approach to sales

management by tracking customer history, providing insights and
forecasting.

4. Human resource management

Human resource management (HRM) focuses on the recruitment and

management of an organization’s employees. This includes total
compensation, hiring, safety and wellness, benefits, and other aspects of
employee administration.
A common misconception about HRM is that it’s solely the
responsibility of a human resources (HR) department or individual. In
reality, all department managers should understand that effective HRM
enables employees to contribute effectively and productively to the
overall direction and goals of the company. In the past, HRM focused
more on personnel administration, but a modern HRM approach uses
employee programs to make a positive impact on both the staff and the
business as a whole.

Did You Know?

Look for the best HR software that can help you manage all of your human resources needs
so you can focus on growing your business.

5. Strategic management

Strategic management is the application of strategic thinking to the job

of leading an organization. Many of the other branches of business
management revolve around strategic management, because the success
of a business is often determined by financial, marketing and
operational strategies.

Strategic management focuses on the big picture of a business: Where do

you want to be, and how can you get there? Strategic management is
adaptive, incorporates a competitive strategy and keeps an organization
relevant. The most important element of strategic management is the
formulation of the organization’s goals, taking into account external
factors such as regulation, competition and technology.

There are five phases of strategic management: goal formation, SWOT

analysis, strategy development, implementation and evaluation.
Throughout this process, the organization determines resource
procurement and allocation, how success will be measured, and who will
be accountable for each task. Strategic management is ongoing work, as
you should regularly evaluate and adjust strategies as needed.

6. Production management

Production management is the decision-making involved in the

manufacturing of products or services. Production management
techniques are used in both manufacturing and service industries. This
type of business management is about converting raw materials into a
finished product or service, and as such, this sector often references the
four M’s: machines, methods, materials and money.
One of the main focuses of production management is ensuring that
production is efficient, and this includes inventory control and employee
training. Inventory control is by far the most important responsibility of
product managers and involves tracking all components of production,
such as required materials and finished goods.

Another major focus of a business’s production management team is the

research and development (R&D) of both the production process and the
product itself. Businesses looking to expand, cut costs, and develop
newer and better products must conduct R&D as a part of their product
management.

7. Service management

Service management varies widely depending on the industry and the

business. Sometimes it’s synonymous with IT service management, but
the two sectors differ in a few areas. First, service management usually
incorporates both automated systems and skilled labor and often
provides service development, even if it is not IT-related.

One focus of service management is the managing and streamlining of

workflow to automate or support human decision-making. Service
management is what enables a provider to understand its services from
both the organization’s and the consumer’s perspective and to ensure
that the services facilitate the desired outcomes of their clients. No
matter the service, managed-service providers need to understand and
manage the costs and risks involved, as well as the value and importance
of the services to their clients.
8. IT management

IT management focuses on overseeing and handling the technology

resources of a business to meet its needs and priorities. IT managers and
teams ensure a business’s technology is aligned with the company’s
strategies. The three key elements of IT management are IT
configuration, IT service and IT financial management.

IT management also involves meeting business goals while fulfilling

customer expectations . IT managers must focus on individual
components and the delivery of end-to-end services using the best
methods for reducing costs and improving employee efficiency. IT
management incorporates the education and development of managers
who can effectively manage the planning, design, selection,
implementation, use and administration of emerging and converging
information and communications technologies.

Additional reporting by Max Freedman

1.3 OBJECTIVES

1.3.1 The basic objectives of the organization

  To create environmental sustainability
 To develop a unique hospitality experience
 To hire high performers & experienced hospitality professionals

1.3.2 Objective of the internship

 Provide us with an opportunity to put in to practice skills we

have learn while in school
 Learning about professionalism, and leadership in practically
 To understand the overall challenge of the hotel/company

2. Hotel departments

2.1 Introduction to Front office department

Front office is the first department of hotel which comes in guest

contact both time guest arrival and the last department when they
depart from the hotel. This department performs the various
functions like reservation, registration, room assignment and bill
settlements for the coming guest. The front office is also called the
nerve center of the hotel. This department is one of the major
operational and revenue producing department of the hotel which
generate two third of the revenue earned by hotel from the sale of
the guest room.

1.3 OBJECTIVES

1.3.1 The basic objectives of the organization

  To create environmental sustainability
 To develop a unique hospitality experience
 To hire high performers & experienced hospitality professionals

1.3.2 Objective of the internship

 Provide us with an opportunity to put in to practice skills we

have learn while in school
 Learning about professionalism, and leadership in practically
 To understand the overall challenge of the hotel/company

2. Hotel departments

2.1 Introduction to Front office department

Front office is the first department of hotel which comes in

guest contact both time guest arrival and the last department when
they depart from the hotel. This department performs the various
functions like reservation, registration, room assignment and bill
settlements for the coming guest. The front office is also called the
nerve center of the hotel. This department is one of the major
operational and revenue producing department of the hotel which
generate two third of the revenue earned by hotel from the sale of
the guest room.